Surat Municipal Corporation (SMC)suratmunicipalcorporation.org:8020/News/4465.pdf · 2016. 10. 28. · Surat Municipal Corporation 3 Sign & Stamp Bid for Internet Leased Line (1:1)

Surat Municipal Corporation 1

Sign & Stamp Bid for Internet Leased Line (1:1) [DC-ISD-Network-07-2016] SMC

`www.

Surat Municipal Corporation (SMC)

Bid for

Internet Leased Line (1:1)

[DC-ISD-Network-07-2016]

Online Pre-Bid Conference

November 10, 2016

Online Bid End Date

(Last Date of Online Submission of Technical & Price Bids)

November 17, 2016

Last Date of Physical Submission of Bid Fee & EMD in Hard Copy

November 24, 2016

Information Systems Department (ISD)

Surat Municipal Corporation

Muglisara, Surat-395003



Contents

1. Introduction & Background ............................................................................................................................... 3

2. Notice Inviting Bid ................................................................................................................................................. 4

3. Purpose ...................................................................................................................................................................... 5

4. Key Events & Dates ............................................................................................................................................... 5

5. Instructions for the Bidder .................................................................................................................................. 5

6. Eligibility Criteria ................................................................................................................................................. 10

7. Indicative list of Documents to be submitted .......................................................................................... 10

TECHNICAL BID ............................................................................................................................................................. 14

8. Scope of Work ...................................................................................................................................................... 14

9. Service Level Agreement .................................................................................................................................. 14

10. Terms and Conditions................................................................................................................................... 17

11. TECHNICAL SPECIFICATIONS ..................................................................................................................... 22

12. ANNEXURES TO TECHNICAL BID ............................................................................................................. 24

A Bidder’s Details ................................................................................................................................................ 24

B Information of Authorized Signatory / Contact Person ................................................................... 26

C Self-Declaration............................................................................................................................................... 27

PRICE BID......................................................................................................................................................................... 29

1 PRICE BID ............................................................................................................................................................... 29

2 Details of Applicable Taxes ............................................................................................................................. 29



1. Introduction & Background Located in western part of India in the state of Gujarat, Surat is referred as the silk city and the

diamond city. It has the most vibrant present and an equally varied heritage of the past. Surat is

also known as economic capital of Gujarat and is having one of the highest growth rates amongst

Asian cities. As per the Census 2011, it is the eighth largest city in the country with population of

4.48 million population. On the scale of population growth, Surat is the fastest growing city in

Asia and holds 4th rank in the world. On the economic front, Surat holds top most position with

highest per house-hold income in the country.

Surat Municipal Corporation (SMC) has responded to the challenges of fastest population growth

and high speed economic development by adopting the best urban management practices. The

administration of SMC with the help of the people and elected members of the city has

transformed Surat to one of the cleanest cities of India. SMC has taken all necessary steps to

make the city a better place to live with all amenities. SMC has taken up many path breaking

initiatives and these efforts have been acknowledged at national and international level.

Utilization of Information Technology (e-Governance)

Surat Municipal Corporation had harnessed the power of IT before it became ubiquitous and a

necessity for organizations of its nature and size. SMC is one of the few local self-government to

adopt computerization in its early phases and use it for better governance, improving operational

efficiency and increasing ease of interaction with citizens.

SMC has initiated various e-Governance and m-Governance projects. The same have been

recognized at national/international level. Following is the list of awards received in recent past:

Express IT Award 2015 (Bronze) For SMC Mobile App

Vodafone – Mobile for Good Award 2014 to Citizen’s Connect – SMC Mobile App

Skoch Order-of-Merit to Citizen’s Connect – SMC Mobile App

mBillionth Award South Asia 2014 to Citizen’s Connect – SMC Mobile App

HUDCO Award for Best Practices to Improve the Living Environment 2013-14 for Mobile App

& Virtual Civic Center (Online Services)

Skoch Gold Award & Order-of-Merit for Use of e-Governance for Improved Service Delivery

The Janaagraha G2C Award 2012 for Best website under the category “Transparency and

Accountability”

City Civic Centre won the National Award for e-Governance 2007-08 (Bronze) for Outstanding

Performance in Citizen Centric Service Delivery

Golden Jubilee Memorial Trust Awards 2007-08 for Outstanding Utilisation of Communication

& Information Technology from Southern Gujarat Chamber of Commerce

The Grievance Redressal System awarded the Best Practice Award by CMAG & FIRE[D]

Certificate of Merit by NIUA – FIRE(D) for the best website in the year 2001



2. Notice Inviting Bid

Surat Municipal Corporation (SMC) Muglisara, Surat – 395003, Gujarat.

www.suratmunicipal.gov.in

Notice Inviting Bid for Internet Leased Line (1:1) [DC-ISD-Network-07-2016]

Bid for Internet Leased Line (1:1) for various locations of Surat Municipal Corporation (SMC) is invited

online on https://smc.nprocure.com from the bidder meeting the basic eligibility criteria as stated in the bid document.

Bid Fee (Non-refundable) Rs. 2400/- (by DD or Banker’s Cheque only)

EMD EMD of Rs. 90,000/- (Ninty Thousand Rupees Only)

(by DD or Banker’s Cheque only)

Online Pre-bid Conference to Bidders

Bidders shall have to post queries by email to [email protected] on or before 10/11/2016, 16:00 hrs.

Online Bid End Date (Last Date of Online Submission of Price Bid & Technical Bid with all necessary documents as per tender document requirement in soft copy)

Till 17/11/2016 up to 18:00 hrs.

Submission (in Hard Copy) of EMD, Bid fee

In sealed envelope strictly by RPAD/Postal Speed Post On or before 24/11/2016 up to 18:00 hrs. To the Chief Accounts, Surat Municipal Corporation, Muglisara, Surat – 395003, Gujarat by RPAD or Speed Post Only.

Bidders have to submit Price bid and Technical Bid online along with all necessary documents as

per tender document requirement in Electronic format only on https://smc.nprocure.com website till the Last Date & time for Online Submission.

The right to accept/reject any or all bid(s) received is reserved without assigning any reason thereof.

Deputy Commissioner


https://smc.nprocure.com/



3. Purpose SMC wishes to have internet bandwidth at its Head Quarter, Smimer College & Hospital and Surat Smart City Office located at Udhna Zone though dedicated Internet Leased Line. For this purpose, the bids are invited from the agencies meeting the basic eligibility criteria.

4. Key Events & Dates Event Target Date

Notice Inviting Tender DC-ISD-Network-07-2016

Bid Fee Bid Fee of Rs. 2400/- (Two Thousand Four hundred rupees Only) by Demand Draft or Banker's Cheque of any scheduled/nationalized bank payable at Surat in favor of Surat Municipal Corporation.

EMD EMD of Rs. 90,000/- (Ninety Thousand Rupees Only) (by DD or Banker’s Cheque only)

Online Pre-bid Conference to Bidders Bidders shall have to post queries by email to [email protected] on or before 10/11/2016, 16:00 hrs.

Online Bid End Date (Last Date of Online Submission of Price Bid & Technical Bid with all necessary documents as per tender document along with Price Bid in soft copy)

On or before 17/11/2016 up to 18:00 hrs.

Submission (in Hard Copy) of EMD, Bid fee only

In sealed envelope strictly by RPAD/Postal Speed Post On or before 24/11/2016 up to 18:00 hrs. To the Chief Accounts, Surat Municipal Corporation, Muglisara, Surat – 395003, Gujarat by RPAD or Speed Post Only.

Opening of Technical Bids To be decided and communicated later

Opening of Price Bids To be decided and communicated later

5. Instructions for the Bidder

5.1. Availing Bid Documents

Blank bid documents can be downloaded from the web site https://smc.nprocure.com up to the

date and time mentioned in the Online Bid Invitation Notice DC-ISD-Network-07-2016.

5.2. Pre-bid Queries

A prospective Bidder requiring any clarification on the RFP Document may submit his queries, via

email, to the following e-mail id on or before 10/11/2016 up to 16:00 hrs.

Email Id for submission of queries: [email protected]



The queries must be submitted in the following format only:

Bidder’s Request for Clarification

Name and Address of the Organization submitting request

Name and Position of Person submitting request

Contact Details of the Organization / Authorized Representative

Tel: Mobile: Fax: Email:

Sr. No

Bid Reference(s) (Section, Page)

Content of Bid requiring clarification

Points of clarification required

1

2

5.3. Addenda & Corrigenda

If required the Addenda and Corrigenda will be issued pursuant to the pre-bid queries and the same

will form the part of the original bid documents and shall override any contradicting effects in the

original bid document.

5.4. Bid Fee & Earnest Money Deposit (EMD)

The bidder should pay non-refundable Bid Fee of Rs. 2400/- (Two Thousand four hundred

rupees only) and EMD of Rs. 90,000 (Ninety Thousand Rupees Only) by DD or Banker’s Cheque

only of any scheduled/nationalized bank payable at Surat in favor of Surat Municipal

Corporation).

Failure to submit Bid Fee and EMD as required shall lead to the bid being rejected summarily.

5.5. The bid should be filled in legibly, clearly indicating the figures and its value in words too.

5.6. The bidder will be bound by the details furnished to SMC, while submitting the bid or at subsequent

stage. In case, any of such documents furnished by the bidder is found to be false at any stage, it

would be deemed to be a breach of terms of contract making him/her liable to legal action besides

termination of contract.

5.7. Submission of Price Bid and Technical BID

The price bid and the technical bid containing all the relevant supporting documents must be

submitted online only on https://smc.nprocure.com on or before the last date of submission of the

bid. No documents except the Bid Fee and EMD to be accepted in hardcopy. It is advised to keep

the softcopy of the relevant documents ready and upload the same in advance on

https://smc.nprocure.com with respect to this tender to avoid issues if any.

All the relevant softcopy should invariably follow the (n)Code portal's specific requirements

pertaining to file types, file size, file name length, etc.

o File Types: Files with only .pdf, .doc, .txt, .xls, .ppt, .pps, .png, .gif, .jpg, .zip, .rar extension can

be uploaded.





o File name: It should not be more than70 characters. Special Characters Like ( ' % @ < > : * ? |

& ~ ^) are not permitted.

o File size: Single file size should not be more than 3 MB.

The bid document (duly signed and stamped) in hard copy shall be submitted by the successful

bidder upon intimation from SMC.

5.8. Online Submission of the Technical Bid:

The bidder will be required to upload the scanned copy of below mentioned documents in the same

order of sequence online on smc.nprocure.com during e-tendering process.

All the Documents must be colored scanned to be seen as original. Scanning in black and

white or grey shall not be acceptable.

All the documents must be notarized with clearly displaying stamp, number and name of

the notary.

1) Scanned copy of Tender (Bid) Fee

2) Scanned copy of EMD

3) Scanned copy of notarized Solvency certificate

4) Scanned copy of notarized Bid Format given in Section – 12, Annexure to Technical Bid

a. Bidder’s Details (signed & stamped page no. 24,25)

b. Information of Authorized Signatory / Contact Person (signed & stamped page no. 26)

c. Self-Declaration - Performa of Compliance letter (on companies letter head, Page No 27)

5) Scanned copy of the supporting notarized documents clarifying compliance to the eligibility

criteria as stated in Section-6.

6) Duly signed, stamped and notarized Section-9: Service Level Agreement (page no. 17)

7) Duly signed, stamped and notarized Section-11: Technical Specification (page no. 22)

compliance with Solution offered among the mentioned technologies along with the Last Mile

media.

8) Scanned copy of PAN card

9) Scanned Copy of notarized Authorization Letter as per Clause-5.23 (mandatory in case tender

signatory is other than MD/CEO/Director/Company Secretary)

10) Scanned copy of duly signed, stamped and notorized Addendum & Corrigendum (if any).

11) Scanned copy (duly signed, stamped and notorized) of any other document not mentioned

above but required to be attached as per the tender requirement (Optional).

5.9. Sealing, marking and submission of the bid:

1) Demand Draft for E.M.D. & Tender fee shall be also to be submitted in electronic format

through online (by scanning in colour) while uploading the bid. Accordingly offer of those shall

be opened whose E.M.D. & tender fee is received electronically.

2) However for the purpose of realization of D.D. bidder shall send the D.D. in original through

RPAD/Speed Post so as to reach Account Department (Main Office) as per below mentioned

address within 7 Days from date of uploading.



3) It must be noted that penaltative action for not submitting D.D. in original to Account

Department (Main Office) by bidder shall be initiated and action shall be taken for abeyance of

registration and cancellation of E-tendering code for One year.

4) Any documents in supporting of bid (Bid documents, Annexures, Addenda & Corrigendum if

any, duly filled Technical Bid along with all necessary supporting bid documents including

solvency certificate ) shall be in electronic format only through online (by scanning in colour)

only & hard copy will not be accepted separately.

5) The “Bid Fee and EMD” shall be put in an envelope containing Bid Fee and Earnest Money

Deposit (EMD) and shall be super scribed as “Bid Fee & EMD”

The envelope must be sealed and super scribed and must be sent as under:

Details to be mentioned exactly on sealed envelop

Tender Details

Notice No.: DC-ISD-Network-07-2016

Bid for Internet Leased Line (1:1) (EMD & Bid fee)

Last date of Submission: On or before 24/11/2016 up to 18:00 hrs.

To,

The Chief Accountant,

Surat Municipal Corporation,

Mahanagar Seva Sadan,

Gordhandas Chokhawala Marg,

Muglisara, Surat - 395 003,

Gujarat, INDIA.

The envelope containing EMD & Bid fee must be sent strictly by Postal Speed Post or Registered

Post AD only so as to reach on or before 24/11/2016 up to 18.00 hrs. Bids received in any other

manner or mode (like courier, in person, etc.) will not be considered. SMC won’t be responsible

for postal delays.

PRICE BID

The price bid must be submitted online on https://smc.nprocure.com. It should not to be sent

physically, if submitted physically the bid shall be rejected.

5.10. Late Bids: EMD & Bid fee not reaching on or before the specified time limit will not be accepted.

5.11. Conditional Bids: All the terms and conditions mentioned herein must be strictly adhered to by all

the bidder. Conditional tenders shall not be accepted on any ground and shall be subject to

rejection without assigning any reason.

5.12. Withdrawal of Bids

Bid once filled in, submitted shall not be allowed to be withdrawn till the validity of the bid remains

in force or else the EMD shall be liable for forfeiture.

5.13. Period of Validity

The offer should be valid for acceptance for a minimum period of 120 days from the date of opening

of the Price Bid. If required, SMC may request the bidder to have it extended for a further period.

5.14. Language of Bids




The bids prepared by the bidder shall be in the English language. The supporting documents in

language other than English/Hindi/Gujarati must have its English translation (which is to be duly

attested by the bidder), for purposes of interpretation of the bid, the English translation shall

govern.

5.15. Right To Accept Or Reject Any Bid Or All Bids

SMC reserves the right to accept or reject any bid and annul the bidding process and reject all bids

at any time prior to award of contract, without thereby incurring any liability to the affected bidder

or bidders or any obligation to inform the affected bidder or bidders of the ground for SMC’s action.

5.16. Firm Prices & Bid Currency

Prices quoted must be firm and final and shall not be subject to any upward modifications, on any

account whatsoever. Prices shall be expressed in Indian Rupees (INR) only.

5.17. Costs to be Borne by Bidder

All costs and expenses (whether in terms of time or money) incurred by the bidder in any way

associated with the development, preparation and submission of the bid, including but not limited

to attendance at meetings, discussions, demonstrations, etc. and providing any additional

information required by SMC, will be borne entirely and exclusively by the bidder.

5.18. Acceptance of Terms & Conditions

The bidder will, by taking participation in the bidding process and submitting the bid documents,

be deemed to have thoroughly read, studied and understood the bid documents including scope of

work, the terms and conditions, instructions, etc. referred there in and the same are acceptable to

the bidder.

5.19. All entries in the bid form should be legible and filled clearly. If the space for furnishing information

is insufficient, a separate sheet duly signed by the authorized signatory may be attached. However,

the interlineations, erasures or overwriting, if any, in the Technical Bid Application must be attested

by the person authorized to sign the bids.

5.20. It is to be ensured that the complete information as required by this office may be furnished by the

bidders in the prescribed format. Formats submitted with incomplete information and not

conforming to the requirements are liable to be rejected.

5.21. The agency will be bound by the details furnished by him/her to SMC, while submitting the bid or

at subsequent stage. In case, any of such documents furnished by the agency is found to be false at

any stage, it would be deemed to be a breach of terms of contract making him/her liable to legal

action besides termination of contract.

5.22. The participation in the online tendering process implies that the bidder have thoroughly read,

studied and understood the instructions of the Bid documents, Scope of work, formats as well as

the terms and conditions referred there in and the same are acceptable to the bidder.

5.23. Authorized Signatory

For the purpose of submission of the bid, the bidder may be represented by either the Principal

Officer (MD/CEO/Director/Company Secretary) or his duly Authorized Representative, in which

case he/she shall submit a certificate of authority along with the technical bid. All certificates and

documents (including any clarifications sought and any subsequent correspondences) received



hereby, shall, as far as possible, be furnished and signed by the authorized representative or the

principal officer.

5.24. Arithmetical errors will be rectified on the following basis. If there is a discrepancy between the

unit price and the total price that is obtained by multiplying the unit price and quantity, the unit

price shall prevail and the total price shall be corrected. If the supplier does not accept the

correction of the errors, its bid will be rejected. If there is a discrepancy between words and figures,

the amount in words will prevail.

5.25. Disqualifications: A Bidder shall be disqualified and Bids will not be considered if

a) Envelope containing Bid Fee & EMD does not show on it the reference of bid number and

description as denoted in Clause-5.9 above and thus gets opened before due date(s) of opening

specified in Notice Inviting Bids.

b) The Price Bid is submitted physically along with Technical Bid which leads to revelation of prices

before the due date of opening of the Price Bid.

c) The Earnest Money Deposit (EMD) & Bid fee is not deposited in the manner specified above.

d) The Bid documents are not in a language as per Clause 5.14.

e) The Bid documents including Addenda & Corrigendum if any are not signed affixing stamp by

the authorised signatory.

f) The Bid documents submitted are incomplete and/or ambiguous in any respect.

g) Non-compliance of provisions and requirements of the Bid documents.

h) Any or all correction(s) or pasted slip(s) is/are not initialed, authenticated by the Bidder.

i) The Bid documents are not submitted in the manner specified in the bid document.

j) Eligibility criteria are not met with.

k) Any form of canvassing/lobbying/influence/query regarding short listing, status etc. will result

in a disqualification.

6. Eligibility Criteria The bidder must possess the requisite experience, strength and capabilities in providing the services

necessary to meet the broad requirements, as described in the bid document.

The bidder interested in being considered for this bid must meet the following eligibility criteria.

1. The bidder should be a company registered under the Companies Act, 1956 and in operation for at

least 5 years as on 31.03.2016 and should have their registered offices in India.

2. Bidder must be in business of providing Internet Leased Line connectivity for at least 3 years from the

date of release of this tender.

3. The ISP should have a valid Category “A” ISP license or equivalent UASL - Unified Access Service License

from Govt. of India.

4. The bidder ISP must have office in Surat with sufficient technical personnel to provide 24* 7* 365

customer support and must have Network operating Center (NOC) in India. The bidder ISP should

preferably have single Toll Free number for all the call logging and status update.

5. The bidder should have completed/ undertaken the following during last three years (for this purpose

financial years would be 2013-14, 2014-15 and 2015-16):



One single order of “50 Mbps or higher bandwidth”

OR

Two orders of “20 Mbps or higher bandwidth”

OR

Three orders of “10 Mbps or higher bandwidth”

6. The bidder must have an average annual turnover of not less than Rs. 100 crores from the last three

financial years (for this purpose financial years would be 2013-14, 2014-15 and 2015-16).

7. The bidder ISP must have direct peering (connectivity) with Tier 1 carrier.

8. The bidder ISP must have fully resilient and self-healing Network architecture, on fiber medium, for

the domestic backbone up to the international gateway in India.

9. The international connectivity must have at least One of Trans-Atlantic or Trans pacific routes.

10. The bidder should not be black-listed / debarred by any of the Government or Public Sector Units in

India as on the date of the submission of the tender.

11. The bidder should furnish, as part of its bid, an Earnest Money Deposit (EMD) and bid fee.

12. Valid Solvency Certificate amounting 20% of the consideration of the Contract from a

scheduled/nationalized bank.

7. Indicative list of Documents to be submitted Following documents shall be submitted in online to Surat Municipal Corporation by scanning in color and

uploading online at smc.nprocure.com

All necessary documents mentioned in the Technical Bid

Bid Fee and Earnest Money Deposit as mentioned in tender Duly signed Tender Document along with Addendum & Corrigendum if any.

Price Bid and Technical Bid (with all supporting documents) are not to be submitted in Physical Form.

Please note that Non-submission of online Technical Bid as well as Price Bid does not absolve the bidders

from any liability created form the bid condition and bidder process.

The bidder shall submit all the relevant documents so as to ascertain the claims made. Following is the

indicative list of documents that are to be submitted.

Sr. No.

Description Indicative Documents

1. The bidder should be a company registered under the Companies Act, 1956 and in operation for at least 5 years as on 31.03.2016 and should have their registered offices in India.

Certificate of incorporation and relevant certificate for change of name (if required) should be attached.

2. Bidder must be in business of providing Internet Leased Line connectivity for at least 3 years from the date of release of this tender.

Copy of work order / Completion certificate/ Contract / performance certificate to be attached.

3. The ISP should have a valid Category “A” ISP license or equivalent UASL - Unified Access Service License from Govt. of India.

Attach a copy of current valid license provided from Govt. of India.



4. The bidder ISP must have office in Surat with sufficient technical personnel to provide 24* 7* 365 customer support and must have Network operating Center (NOC) in India. The bidder ISP should have single Toll Free number for all the call logging and status update.

Detail of Surat Office with address proof. Details NOC and of Toll Free Number.

5. The bidder should have completed/ undertaken the following during last three years (for this purpose financial years would be 2013-14, 2014-15 and 2015-16):

One single order of “50 Mbps or higher bandwidth” OR

Two orders of “20 Mbps or higher bandwidth” OR

Three orders of “10 Mbps or higher bandwidth”

Copy of work order / Completion certificate / Contract / performance certificate to be attached.

6. The bidder must have an average annual turnover of not less than Rs. 100 crores from the last three financial years (for this purpose financial years would be 2013-14, 2014-15 and 2015-16).

Copies of the Annual Audited Account Statement or certificate from Chartered Accountant.

7. The bidder ISP must have Direct peering (connectivity) with Tier 1 carrier.

Self-Certification with detail of Peering on bidder’s letter head to be attached.

8. The bidder ISP must have fully resilient and self-healing Network architecture, on fibre medium, for the domestic backbone up to the international gateway in India.

Self-Certification on bidder’s letter head to be attached.

9. The international connectivity must have at least One of Trans-Atlantic or Trans pacific routes.

Self-Certification on bidder’s letter head to be attached.

10. The bidder should not be black-listed / debarred by any of the Government or Public Sector Units in India as on the date of the submission of the tender.

Undertaking on bidder’s letter head as per Annexure to Technical Bid, Section C Self Declaration.

11. The bidder should furnish, as part of its bid, an Earnest Money Deposit (EMD) and bid fee.

As per Clause No. 5.4

12. Valid Solvency Certificate amounting 20% of the consideration of the Contract from a scheduled/nationalized bank.

Solvency Certificate as per Clause No. 10.13

13. Proof of Authorized Signatory Certificate of Authority / Power of Attorney


TECHNICAL BID

Bid for




November 10, 2016

Online Bid End Date

(Last Date of Online Submission of Bids)

November 17, 2016

Last Date of Physical Submission of Bid Fee & EMD in Hard Copy

November 24, 2016




Technical Bid


Bid for Internet Leased Line (1:1) [DC-ISD-Network-07-2016] SMC

TECHNICAL BID

8. Scope of Work 8.1. The bidder shall be required to provide bandwidth mentioned as per section 11 Technical

Specification and which should be fully dedicated (1:1), uncompressed and unshared Internet

Leased Line with required static/Real IPs.

8.2. The bidder shall be required to provide minimum static real IP addresses as mentioned in

section 11 Technical Specification bundled with connectivity. If required the bidder will be

required to configure the reverse lookups at these IP’s. At present IPv4 are required but during

contract period bidder needs to provide equivalent IPv6 on demand by SMC if migration from

IPv4 to IPv6 is required.

8.3. The bidder must provide Ethernet Connectivity over Fiber which must be on the bidder’s

dedicated MUX/Router (in ring topology) at SMC end to provide redundancy.

8.4. The Last mile media offered, should be underground Fiber-optic Line up to the required

locations of SMC. The modems, router, mux and any other equipment required, for providing

the last mile connectivity will have to be supplied, installed and maintained (all throughout the

service period) by the service provider and shall remain their property. The ISP Bidder shall be

responsible for all necessary activities like installation, commissioning and configuring of

hardware, uplink of connectivity, etc. The ISP will maintain the OFC and equipment to provide

Internet Services till SMC server room for efficient running at all times of the contract.

Maintenance of equipment including CPE shall cover repair and replacement of the same so

as to meet the SLA without any cost implication to SMC.

8.5. The bidder is advised to carry out a complete site survey/feasibility before the submission of

the bid to ensure that the connectivity offered is as per the requirement of the SMC. No claim

of any nature on any ground on inadequate site information or knowledge or

misunderstanding or otherwise in such respects will be admissible, later on. For any

information, query or support regarding the site survey/feasibility bidder may contact the

Assistant Engineer (Electronics), Information Systems Department, Muglisara; 0261-2423751-

55 (Ext. 440).

8.6. The contract will be awarded for three years however SMC will have all rights to terminate the

contract without assigning any reason at any time with 15 days prior notice. The termination

could be due to any reason including the nonperformance or inferior service quality.

8.7. The bidder would ensure that the Internet lease line connectivity provisioning does not violate

regulations as laid by Govt. of India/TRAI or any statutory authorities in respect of such links

/networks.

8.8. It is the responsibility of the successful bidder to get the necessary permission from all the

regulatory bodies for laying of underground/overhead cables / erection of RF tower to provide

the ordered bandwidth. Bidder should take necessary safety measures for erection of tower

or any other work carried out at user premises and will be held responsible for any loss or

accident due to any lapse on such ground as may be decided by SMC.

8.9. The successful bidder shall follow all Safety Regulations and practices. Also bidder should be

responsible for safety of the personnel employed for any work under this contract and/or any

labor laws as may be applicable in the region.



8.10. All the equipment’s and cables for providing Internet Leased Line connectivity shall be covered

under comprehensive maintenance (including rodent attack to any cables or parts, breakage/

damage of all cables like Power/ Data cables etc. excluding damage due to fire or intentional

damage) during the contract period. The bidder shall carry out periodic maintenance with a

view to ensure maximum uptime.

8.11. If any equipment or service issue during the contract period is found to be under repeated

failures of same nature due to poor configuration or servicing or replacement of inferior parts

or when troubleshooting is found to have been performed in piecemeal by the bidder the

same will be considered as an inefficient attendance, such instances will be subject to levy of

penalties at double the penalty rate mentioned in SLA.

8.12. In case if breakdown/ maintenance work is required to be carried out during non-working

days/ hours, the bidder shall attend the task(s) during this period at no extra payment.

8.13. At SMC – HQ, two ILLs of 50 Mbps and 20Mbps are to be provisioned under this bid. Two

different service provider will be selected for high availability.

8.13.1. For 50 Mbps ILL, the bidder at L1 position will be selected.

8.13.2. For 25 Mbps ILL the bidder at L1 position will be selected. However, in case this

bidder is same as the bidder at L1 position for 50 Mbps, the bidder at L2, L3…. position

will be approached sequentially to offer the service at the rate of L1 bidder for the 25

Mbps ILL.

8.14. The bidder will be required to ensure that the real IPs provided shall remain fixed for the

contract period. If the change in IPs is unavoidable, the change shall only be initiated after the

approval from Surat Municipal Corporation. However, if the IPs allotted by the service provider

is blocked due to some/other reason, the bidder shall be required to provide the new IPs at

no extra cost.

8.15. Site Location: The connectivity at the following locations is required under this tender.

# Office Office Address

1. SMC Data Centre 5th Floor New Annex, SMC Main Office, Muglisara main road, Surat

2. South Zone (Udhna) Udhana Main Road, Opp. Satya Nagar, Udhan, Surat

3. Smimer College & Hospital Nr Bombay Market, Sahara Darwaja, Surat

8.16. It is compulsory to provide the connectivity in physical ring topology as per mentioned in

Section 11: Technical Specification for in and out to the bidder’s Network with dedicated

Mux/Router should be installed at SMC offices to ensure redundancy and maximum up time.

8.17. All the equipments supplied by the bidder should be capable of handling higher bandwidth in

case up gradation is required in the later stage.

8.18. The bidder shall ensure Adherence of Service Level Agreement.

8.19. The bidders shall be required to provide customer support system for 24X7X365 so as to

address the complaints/provide any assistance as well as to provide periodic reports on the

availability of the circuits. The said support system shall be responsible for the following but

not limited to:

Post implementation services

Management of service level commitments

Connectivity monitoring, management and reporting



8.20. The bidder is also required to provide an escalation matrix and shall depute a designated

service account manager for this contract.

8.21. The list of deliverables mentioned in this document is not inclusive and the bidder shall deliver

and perform all the activities that are required to be performed as per the Tender Terms &

Conditions and Scope of Work.

8.22. Delivery Schedule: The awarded Internet Leased Line should be supplied, installed and

commissioned within 30 days of issue of the work order.

Procedure for Fault Booking, its Escalation and Help Desk 8.23. Bidder must set up adequately manned Help Desk to enable SMC for fault booking and any

operational problem pertaining to network. The Help Desk must be available on 24x7x365

basis. The Help Desk must keep a full record of fault / complaint booked and action taken in

respect of each complaint.

8.24. Bidder to provide the prescribed fault booking, escalation chart & operational procedure in

detail to enable S.M.C. and its Users Institutions to book the complaint on a pre-assigned

number.

8.25. A fault docket number shall be provided on booking of complaint, and the same shall be

relayed by electronic mail/SMS etc.

Acceptance test 8.26. After installation, configuration of site, tests shall be conducted for system performance as a

whole. Commissioning shall mean end-to-end commissioning of the entire connectivity.

8.27. The acceptance test shall involve successful commissioning of connectivity. The said

connectivity shall be checked for 48 hrs for the availability and its end to end communication

for the purpose of data transfer and other application as well as meeting the SLA parameters

as specified in the bid.

8.28. On the successful completion of Acceptance Test, the acceptance certificate will be signed by

the authorized representative(s) of SMC and given to the successful bidder. The date on which

such certificate is issued shall be deemed date of the successful commissioning of the sites.

The payment liability of SMC shall start from the date of issue of acceptance certificate.

8.29. Any delay by the successful bidder in the Acceptance Testing shall render the successful bidder

liable to the imposition of appropriate Penalties.

8.30. If the circuit does not meet the criteria laid down in the bid during the testing phase. SMC shall

have the right to reject the circuit and ask for its replacement. If the bidder fails to replace the

system as required, S.M.C. reserves the right to initiate any contingent measures as deemed

necessary in the interest of the project.

8.31. The bidder ISP should have

8.31.1. Centralized trouble ticketing facility for call logging, monitoring and Troubleshooting

purpose.

8.31.2. Single Toll Free number for all the call logging and status update.

8.31.3. Well defined capabilities and procedures to track call resolution progress status and

provide the updates to the customer. In addition, bidder ISP should have well defined

management and technical escalation procedures.



8.31.4. Well-equipped O & M center staffed with experience personnel.

8.32. Following Reports should be provided with quarter bill if as an when required by SMC

8.32.1. Bandwidth Usage Reports for both upload and download.

8.32.2. Network Latency Report.

8.32.3. Login to monitor and generate various usage report.

9. Service Level Agreement

The purpose of this Service Level Agreement (‘SLA’) is to clearly define the levels of service to be provided by the vendor to SMC for the duration of this contract or until this SLA has been amended.

Successful bidder shall be required to ensure the specified uptime and for this shall depute/designate Service Manager to function as a single point of contact. The said manager should be supported by back end team of trained and experienced network engineers to maintain and manage the connectivity.

A. Operation of Network : 24x7x365 B. Link uptime percentage on Quarterly Basis : 99.5% C. Required bandwidth should be unshared, uncompressed Internet bandwidth at all the time on

1:1 basis. D. Packet Losses: Less than 1 % at any given point of time to any part of globe. E. Domestic Latency < 80 Millisecond during peak traffic hours. F. International Latency < 250 Millisecond during peak traffic hours. G. Fault reporting Helpdesk (Toll Free): 24 x 7 x 365

Calculation under SLA:

Link uptime: the guarantee Uptime of 99.5% of each circuit will be calculated separately on quarterly basis

A. The successful bidder shall sign a Service Level Agreement with SMC to ensure an uptime of 99.5% for individual circuit. Total Uptime = {(Total Time – Down Time)/Total Time X 100}. The downtime shall be calculated form the time the fault has been reported till the time it is resolved. Deduction in payment will be made for downtime as per the following table from the quarterly bills raised by the bidder.

B. Penalty in % of Total Quarterly Payment for individual circuits

Uptime in % Penalty Rate

>=99.5 0

> 98.5 to 99.4 10%

> 97.5 to 98.4 20%

> 95 to 97.4 30%

> 90 to 94.9 50%

<=90 100%

Down time due to following situation will not be considered for purpose of penalty calculation for downtime.

Link down due to power failure and CPE (Customer Premises Equipment) switch off at SMC site location.



Schedule maintenance by vendor with prior information to SMC.

Unavailability of line due to force majeure.

C. Latency, Throughput & Consistency: In case of non-adherence to SLA of any one or more parameter, the link will be considered as down with effect from time to detection till time to SLA limit to restored.

10. Terms and Conditions 10.1. The period of contract will be for three years.

10.2. SMC reserves the right to order all or selected links from one or more vendors without

assigning any reasons thereof.

10.3. SMC reserves the right to discontinue the specific or all services if the same is either not

required or not delivered as per the expectation. In such case the proportionate payment will

be made after deducting applicable penalty if any.

10.4. The Bidder may participate in the bid by quoting for one or more/all links depending on

feasibility to supply and support that range of products.

10.5. The contract shall be governed by the Laws in India and shall be subject to the jurisdiction of

Surat.

10.6. The right to reject accepts any/all bid(s) without assigning any reason thereof is reserved.

10.7. The bidder on its part and through its own resources shall ensure that the goods, materials

and equipments etc. are not damaged in the process of delivering the services and shall be

responsible for acts of commission and omission on the part of its staff and its employee etc.

If SMC suffers any loss or damage on account of negligence, default or theft on the part of the

employee/staff of the agency then the agency shall be liable to reimburse to SMC for the same.

The bidder shall keep SMC fully indemnified against any such loss or damage.

10.8. The bidder’s personnel’s working should be polite, cordial, positive and efficient, while

handling the assigned work. The agency shall be responsible for any act of indiscipline on the

part of persons deployed by him.

10.9. The agency will be bound by the details furnished by him/her to SMC, while submitting the

tender or at subsequent stage. In case, any of such documents furnished by the agency is found

to be false at any stage, it would be deemed to be a breach of terms of contract making

him/her liable to legal action besides termination of contract.

10.10. In case of continued failure or short-falls from the established standard, the contract shall be

terminated and no payments will be made nor will any damages be paid to the agency besides

forfeiting Security Deposit.

10.11. Security Deposit

The successful bidder will be required to place Security Deposit @ 5% of the consideration of

the Contract by Demand Draft or Banker's Cheque Payable at Surat in favor of Surat Municipal

Corporation of any scheduled/nationalized bank within 10 days from the date of notice of

award of contact, failing which a penalty @ 0.065% of the amount of security deposit will be

imposed for delay of each day. The EMD placed may be considered for conversion towards the

security deposit and amount falling short of the required amount shall be payable.

10.12. Agreement, Surety and Undertaking



The Agency shall enter into a written agreement, Surety and Undertaking with SMC for this

work on a stamp paper each of Rs. 100 value of Government of Gujarat at the Bidder's own

cost within 10 (Ten) days period from the date of Notice of Award.

10.13. Solvency Certificate

Along with the technical bid documents, the bidder should submit Valid Solvency Certificate

amounting 20% of the consideration of the Contract from a scheduled/nationalized bank. The

Solvency Certificate should valid and should not be older than one year from the bid start date.

10.14. No interest shall be paid on Earnest Money Deposit and/ or Security Deposit placed.

10.15. Any offer/bid not meeting the terms and conditions mentioned hereinabove will be liable for

rejection without assigning any reason thereof.

10.16. Bid once filled in, submitted shall not be allowed to be withdrawn till the validity of the period

of this bid remains in force or else the EMD shall be liable for forfeiture.

10.17. The right to reject or accept any/all bid(s) without assigning any reason thereof is reserved.

10.18. The liability as to any damages and/or loss otherwise to any movable or immovable properties,

assets during loading, unloading or otherwise during the contract period, whether knowingly

or unknowingly done or occurred shall be made good forthwith to the SMC by the Awardee

agency upon a communication made therefore.

10.19. In case, the awardee i.e. the selected bidder fails to supply specified quantity and quality of

goods/service in time or the performance of such supply/supplies are not found up to the mark

or found of an inferior quality vis-à-vis specifications, the earnest money deposit and/or

security deposit will be forfeited at once.

10.20. All goods/services to be supplied shall be of specified or higher speed/technology/version. The

SMC or its representative shall have the right (if it so desires) to test the goods to ascertain

their conformity to the specifications. The SMC shall notify to the agency for this purpose and

nature of tests that may be conducted (if found necessary) for bench-marking.

10.21. Should the awarded bidder fail to deliver the scope of work in due time, SMC reserves the right

to get the work done from third party at the bidder’s risk and cost including the replacement

of faulty components/equipments.

10.22. The prices/charges quoted should also include:

1) Supply, installation, integration with network and maintenance of network and equipment

including CPE (like convertor, switch, router, etc.) at all locations. Maintenance of

equipment including CPE shall cover repair and replacement of the same.

2) Cost of all power cables, signal cables, connectors, controllers, mounting kit, necessary

device drivers and any other necessary components required to make the link functional.

3) Transit Insurance, Freight and loading, unloading charges up to SMC’s site.

10.23. Terms of Payment

The payment of charges will be on quarterly basis. The agency will be required to raise the

quarterly service charge bill for each completed quarter for the leased line provided and the

payment will be made after deducting the applicable penalty. No advance payment will be

made.

10.24. It should be noted the bids will be evaluated on the basis of price. However, if required SMC

as per its own discretion may also consider other factors like technology, innovative solution,

etc.

10.25. The necessary deduction of income tax at source will be done as per government norms.



10.26. Price Fall

10.26.1. The prices charged for ILL supplied under the Contract by the bidder shall in no event

exceed the lowest price at which the bidder sells the same slabs of local loop and

services or offers to sell identical services in the same or lesser quantity to any

persons/ organizations including the purchaser or any department of the Central or

State Government or any undertaking of the Central or State Govt. as the case may

be during the duration of the Contract. If any time during the contract period the

bidder reduces the sale price, sells or offers to sell local loop and services in the same

or lesser quantity at a price lower than the price chargeable under the Contract, the

agency shall forthwith notify such reduction and reduced prices shall be applicable

to the service contract after mutual discussion at the beginning of the subsequent

quarter.

10.26.2. If there is any reduction in charges or government taxes due to the Government

policy or else, the subsequent price reduction shall be applicable to the service

contract after mutual discussion at the beginning of the subsequent quarter.

10.27. Penalty for delay in Delivery

The successful agency shall supply, install and commission the Internet Leased Line as detailed

in Technical Specifications Section of this bid as per delivery schedule specified from the date

of the Work/Purchase order. A penalty of 0.2% of the consideration of contract for a particular

Internet Leased Line will be charged for delayed supply and installation for delay of each day

thereafter.

10.28. The bidder shall extend all the benefits to the SMC such as any kind of discount, rebate,

commission, incentives normally offered to any other buyer in the form of gift or otherwise as

part of the sales promotion scheme(s). If any sales promotion scheme(s) is/are launched after

submission of bid or after the bidder is awarded with the contract by the SMC, all such benefits

of the said sales promotion scheme(s) during the continuance of said scheme(s) shall have to

be made available during the period of contract.

10.29. The bidder will not be allowed to shift any equipment to any other location for any other

purpose without prior approval from SMC. In case of termination of the contract the same will

be removed by the service provider, at their own cost (including labor charges) within one

month of the termination of the contract. If service provider is unable to remove the

equipment within one month of the termination of the contract, SMC will be not held

responsible for consequential loss or damages.

10.30. The total penalty could be up to 10% of the Consideration of Contract and the decision of the

SMC shall be treated as final in such cases.

10.31. The bidder/ its personnel shall not divulge or disclose to any person, any details of office,

operation process technical know-how, administrative/ organizational matters as all are

confidential/secret in nature.

10.32. Consortium or JV or Sub-contracting

The Bidder is NOT allowed to form Consortium or Joint Venture for any specific service within

the scope of the tender. Sub-contracting is also NOT be permitted.

10.33. Merger/ Acquisition of Bidder



In the event of the bidder’s company or the concerned division of the company being taken

over/bought over by another company, all the obligations under the agreement with SMC

should be passed on for compliance to the new company in the negotiations for their transfer.

10.34. The bidder shall indemnify SMC from and against any costs, loss, damages, expense, claims

including those from third parties or liabilities of any kind howsoever suffered, arising or

incurred inter alia during and after the Contract period out of:

any negligence or wrongful act or omission by the bidder or any third party associated with

bidder in connection with or incidental to this Contract; or

any breach of terms as stated in the bid document, the bidder’s Bid and the Contract with

the bidder

Any infringement of patent, trademark/copyright or industrial design rights arising from

the use of the supplied goods and related services or any part thereof.

10.35. Force Majeure: The bidder shall not be liable for any delay or failure of performance of any of its

obligations under or arising out of this contract, if the failure or delay is the result of an event of

Force Majeure. “Force Majeure” means an event beyond the control of the bidder and not

involving the bidder’s fault or negligence, and not foreseeable. Such events may include, but are

not restricted to, acts of the End customer in its sovereign capacity, wars or revolutions, riot or

commotion, earthquake, fires, earthquake, floods, epidemics, quarantine restrictions. The

bidder shall continue to perform its obligations under the Contract as far as is reasonably

practical and feasible.


Bid for (1:1) Internet Leased Line [DC-ISD-Network-07-2016] SMC

11. TECHNICAL SPECIFICATIONS

Last mile media must be offered as per the media specified in the “Column-E & F” column.

The location that are not offered should clearly be mentioned as “Not offered” in Column-G to H.

# Office Required Bandwidth

1:1

No of Static IPs

Required

Last Mile Required Last Mile Offered

Office Address Must be in Physical Ring Topology with two different paths

Must be in Physical Ring Topology with two different paths

Primary Secondary Primary Secondary

A B C D E F G H

1. SMC Data Centre 50 Mbps 16 Fiber Fiber

5th Floor New Annex, SMC Main Office, Muglisara main road, Surat

2. SMC Data Centre 25 Mbps 16 Fiber Fiber

5th Floor New Annex, SMC Main Office, Muglisara, Surat

3. South Zone (Udhna) 10 Mbps 8 Fiber Fiber/RF

Udhna Main Road, Opp. Satya Nagar, Udhna, Surat

4. Smimer College & Hospital 20 Mbps 4 Fiber Fiber/RF

Nr. Bombay Market, Sahara Darwaja, Surat

Declaration: I / We have thoroughly read, studied and understood the instructions of the bid documents, formats as well as the terms and

conditions referred to hereinabove and the same are acceptable to me/us.

Place : Signature of Authorized Person : Date : Designation : Seal/ Stamp : Name :


Annexure to Technical BID

Bid for Internet Leased Line (1:1)



November 10, 2016

Online Bid End Date


November 17, 2016

Last Date of Physical Submission of Bid Fee & EMD in

Hard Copy

November 24, 2016




Annexure to

Technical Bid



12. ANNEXURES TO TECHNICAL BID All the documents listed below shall be submitted online (by scanning) in the prescribed formats along

with the necessary supporting documents to ascertain the claims made by the bidder.

A Bidder’s Details 1 Details of responding firm/company

a. Name

b. Address

c. Telephone Fax:

d. Website

e. Income Tax Number [PAN]

f. CST Number

g. GST Number

h. VAT Number

i. TIN Number

j. Service Tax Number

2 Details of Contact Person

a. Name

b. Designation

c. Address

d. Telephone No.

e. Mobile No.

f. Fax No.

g. E-mail

3 Details of Authorized Signatory

a. Name

b. Designation

c. Address

d. Telephone No.

e. Mobile No.

f. Fax No.

g. E-mail



4 Information about responding firm / Company

a. Registration details under

the Companies Act 1956

b. No. of years of operation in

India

c. Location, address and

contact details of Network

Operating Center (NOC)

d. Locations and addresses of

offices in Gujarat.

e. Locations, addresses and

contact details of offices in

Surat.

f. Turnover (figures as pre last

three audited balance

sheets are to be provided)

Year-1 (2013-14)

Year-2 (2014-15)

Year-3 (2015-16)



B Information of Authorized Signatory / Contact Person

Name Recent Passport Size

Photograph

Address

Phone No.

Fax No.

Signature Mobile No.

Email

Capacity/Designation Web Address

Name Recent Passport Size

Photograph

Address

Phone No.

Fax No.

Signature Mobile No.

Email

Capacity/Designation Web Address



C Self-Declaration

Performa of Compliance letter

(To be submitted scanned copy on Bidder’s letterhead duly signed by Authorized signatory)

To, Date: The Deputy Commissioner, Surat Municipal Corporation, Mugalisara, Surat- 395 003.

Sub: Compliance with the bid terms and conditions, specifications and Eligibility Criteria Ref: Bid for Internet Leased Line (1:1) [DC-ISD-Network-07-2016]

Dear Sir,

With reference to above referred bid, I, undersigned <<Name of Signatory>>, in the capacity of <<Designation of Signatory>>, is authorized to give the undertaking on behalf of <<Name of the bidder>>.

I/We the undersigned, hereby submit our proposal along with the necessary documents. The information/documents furnished along with the above application are true and authentic to the best of my/our knowledge and belief. I / we, am / are well aware of the fact that furnishing of any false information / fabricated document would lead to rejection of my tender at any stage besides liabilities towards prosecution under appropriate law.

I/We have thoroughly & carefully read, studied and understood the Bid documents including the technical specification, terms and conditions, instructions, etc. referred there in and the same are acceptable to our firm/company.

We hereby confirm that all our quoted items meet or exceed the requirement and are absolutely compliant with specifications mentioned in the bid document.

We also explicitly understand that all quoted items meet technical specification of the bid & that such technical specification overrides the brochures/standard literature if the same contradicts or is absent in brochures.

I/We also state that our firm/company is not blacklisted with any of the Government or Public Sector Units.

Further, I/we agree to abide by all the terms and conditions as mentioned in the bid document and subsequent Addenda & Corrigendum (if any). We have also noted that SMC reserves the right to consider/ reject any or all bids without assigning any reason thereof.

In case of breach of any tender terms and conditions or deviation from bid specification other than already specified as mentioned above, the decision of SMC for disqualification will be accepted by us.

Thanking you,

For

<<Name of the bidder>> <<Authorized Signatory>> <<Stamp of the bidder>>



Price BID

Bid for




November 10, 2016

Online Bid End Date


November 17, 2016

Last Date of Physical Submission of Bid Fee & EMD in

Hard Copy

November 24, 2016




Price Bid



PRICE BID [Note: Must be submitted online, not to be sent physically.]

1 PRICE BID The price quoted should be inclusive of all (including one time installation charge, commissioning and maintenance charges for three years, equipment cost, etc.) except

the applicable taxes.

# Office Location Bandwidth Annual Rate

(in INR) Total Amount for three years (in

INR)

A B C D E = (3*D)

1. SMC Data Centre, HQ 50 Mbps

2. SMC Data Centre, HQ 25 Mbps

3. South Zone (Udhna) 10 Mbps

4. Smimer College & Hospital 20 Mbps

2 Details of Applicable Taxes

Sr. No.

Specify the Applicable Tax

if any over & above the rate quoted above

Rate of Tax in Percentage (%)

Note: Taxes not specified above will not be made applicable on later date except those that are newly made applicable. The taxes at prevailing rate will be considered for payment purpose.