Sun Dispatch -1

8/11/2019 Sun Dispatch -1

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TAXI DISPATCH SYSTEM

BY

SUN TELEMATICS PRIVATE LTD


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Goals For Modern Taxi Management

Enhancing fleet efficiencyand utilization

Reducing empty taxi travelingReinforcing security measures of driver and taxi

Overseeing real time location and statusof taxi

Reaching customers on-time.Maintaining communicationwith fleet

Providing value added services to relevant

stakeholders such as passengers .Data analysis.

To be customers delight.


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Sun-dispatch Features Jobs are allocated to taxis automaticallyas soon as vehicles become available.

This reduces turn-around time and removes the need to return to a rank.

Job allocation depends on the position of each taxi , resulting in reduced pick-up timesfor customers, a decrease in dead kilometresand less car wear and

tear.

All communication is digitaland silent, thus protecting privacy.

Taxis are tracked in real-timeand displayed on a map.

The dispatch software provides detailed reports on taxi activity and

customers.

Meter on/off status is reported back to base in real-time. Cars become eligible

for another job as soon as the meter is switched off.

It integrates with Mobile Phone Application to help passengers to book taxi on

the move.

Web bookingallows approved users to make and modify their own taxibookings and check on the status of their booking.

Integration with Integrated Voice Response System(IVRS), including caller ID.

It has a Cashier Module with real-time monitoring of driver revenue.

Generates Paper Receipts


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GPS In-Vehicle Unit

Type of In Vehicle Hardware

Optional Accessories

PrintersTaxi Meter


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GPS System Architecture


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Sun-dispatch modules

IVRS System Module

Booking Module

Communication Module

Dispatch client module with alerts

Dispatch server engine module Web based Management Module

GIS & Mapping Module

Alerts like Panic, Geofence System etc.

Service and Maintenance Module

Auto Emailing Facility

VRS (Integrated Voice Response Module)


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Integrated Voice Response System

When a call is received, the callers

information (including but not limited toaccount history, historic pick up and drop

off locations, and status) will be instantly

pre-populated by the use of either a soft

phone application or physical line.

All calls have the ability to be recorded,stored, and tagged to each booking giving

you the ability to search and re-play

recorded messages efficiently.

Additionally, any call recording is easilysearchable via several identifiers such as

client name, date, booking ID, etc.

This module can be seamlessly integrated

to SUN-DISPATCH Software


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Agent booking module

Web based call booking module

Supports CRM Module

Unlimited Agents support

Integration with IVRS System

Supporting SMS alert System

Support last 20 jobs for the caller

Enquiry Module

Complaint Module

Included Lost & Found Module


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Driver Login Authentication System

Job Status Updation

Reporting module with customized reports

Messaging module for 2 way GPRS based system

Integration with IVRS system

Integration with Map

Job & Reporting Module


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Dispatch module

Server based Dispatch Engine

Support Multi City, Multi Agency

Various Dispatch Support

o Automatic

o Manual

Customizable Business Logic for Dispatcho Based on Distance

o Based on Zones

o Based on Revenue

o Based on any other user definable criteria


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Map Module

History, Live Tracking & Trace path facility Find the closest vehicle


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SMS Alert module

Zone Entry, Exit Alert Module

Job Confirmation

Speed Alert Module Taxi Alerts (Not reached, Late reached , not

available , route violation etc.,.)

Any other customized module

Alert Module


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Mobile Phone Booking Application Simple and easy-to-use mobile application that helps

commuters book a radio taxi using their phones

The application allows commuters to book in advancefor the same day or next day. Within seconds,

commuters receive booking confirmation and also send

taxi/driver information on a successful reservation.

One of the key features is that commuters can also track

their taxi on a digital map embedded on mobile phone

and determine the distance and time from the pick up

point

One of the key features is that commuters can also track

their taxi on a digital map embedded on mobile phone

and determine the distance and time from the pick up

point This application will reduce call volume between

commuters and call centre to book and track a cab and

enhance customer experience from the radio taxi service

providers perspective.


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How it Works

Process

Vehicle Assign

Confirmation


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Increased Operating Efficiency

SUN-DISPATCH improvesdispatcher, and driver efficiency, resulting in more revenue

per mile. Using configurable dispatch methods, SUN-DISPATCH immediately dispatches

jobs to drivers, eliminating backlogs and allowing drivers to service more customers.

Improved Working Conditions

SUN-DISPATCH creates a professional working environment for drivers and office

personnel, reducing employee turnover. Our configurable dispatch methods assign jobs

fairly to drivers and relieve drivers and dispatchers from the stress of communicating by

traditional two-way voice radios.

Growth Capacity

SUN-DISPATCH increases your capacity for business and decreases operating costs. It

can increase your fare revenue by enabling you to handle many more calls and to provide

a better service.

Increased Customer Satisfaction

Increased customer satisfaction translates into more profits. SUN-DISPATCH provides aprofessional, high-tech image consistent with todays marketplace.

Sun-dispatch Advantages

SUN-DISPATCHs innovations ensure customer satisfaction, improve the productivity of

drivers and office personnel, and increase your revenue and profits.

Benefits Of Using Sun-dispatch System


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Major

Clientele


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Thank You

Documents

Sun Dispatch -1