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Sumukha IT Projects Pvt Ltd is a quality driven Business Process Outsource services provider from India offering services to clients across the globe and within India. Sumukha believes in giving solution to even complex processes with a high efficiency. The services offered by us turns out to be advantageous in several ways as it increases the tempo of your business activities quickly with focus on the main parameters of cost, Quality, Time and presents you with many other competitive advantages.
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Sumukha IT Projects Pvt Ltd
“Efficiency, affordability and swiftness is the mantra for the services provided by us”
Our Management Team
Ms. Rajya Lakshmi Iyer
Mr. Shyam Sundar
Mr. K K Subramanian
Introduction of Sumukha
Vision and Mission
Our Principles
Services
Business Enquiry
Agenda
Sumukha IT Projects Pvt Ltd is a quality driven Business Process Outsource services provider
from India offering services to clients across the globe and within India. Sumukha believes in
giving solution to even complex processes with a high efficiency. The services offered by us
turns out to be advantageous in several ways as it increases the tempo of your business
activities quickly with focus on the main parameters of cost, Quality, Time and presents you
with many other competitive advantages.
Incorporated in May, 2012, Sumukha started off small time at Mumbai, India with Data
Processing Services and started expanding its services since August 2011 and extended its
operations at Hyderabad, India. Sumukha is a pre-eminent solution provider of Business
Process Outsourcing, Knowledge Process Outsourcing, Non-voice projects including online
and offline data entry services, data processing, web and data research services and online
advertising services.
Sumukha has more than twenty different services of management experience. We provide you
immediate project needs or provide ongoing back office support services for your
organization.
Introduction
Our Vision
Our vision is to maintain 100% accuracy, and to deliver every project on time and within the budget parameters of the project. Our goal is to support the client with any and all back office technology tasks and to accurately and effectively complete these projects.
"Understand, Plan, Evaluate & Deliver with accuracy“
Our unique vision is to provide the most effective and competitive solutions in terms of products, services and prices. The company believes in having a long – lasting business relationship and not short-term gains.
Our mission is to provide the best solutions available in the market today.
Sumukha as a service provider is more flexible or responsive which is an advantage to the clients.
Our Mission
Our Principles
Our services enable the client administrative, accounting, technology and support teams to focus on other activities and perform critical path tasks, while at the same time, the organization can complete important back office tasks to achieve its goals. Our India-based location allows us to provide affordable, cost-effective support and services across all time zones.
When a client has a unique or unusual requirement, we focus on the need, taking the time to study the requirement and explore the best options and to provide appropriate solutions to satisfy the client requirement. We do not stop at ‘standard services’. Instead, we suggest new solutions and, where necessary, we offer technologies or create new solutions to satisfy the client need. Our client satisfaction is excellent as evidenced by our impressive client testimonials. We are one of the fastest growing service providers in this competitive market.
Business Process Outsourcing
Outbound
Inbound
Chat Support
Knowledge Process Outsourcing
Web Designing & Development
PHP Development
Graphic Designing
Data Processing Services
Services
Market Landscape
Increasing commoditization of core services Higher-SLA & lower-cost expectation Pushing for new products and services and faster technology adoption Greater visibility as a service provider Greater role of the CIO in telecom
Empowered Customers
Market Landscape
Service Planning & Deployment
• Enterprise
• Retail (Consumer)
Service Fulfillment
• Order Mgmt
• Provisioning
Service Assurance
• Complaint Mgmt
• Service Mgmt
• Technical Account
MgmtSer
vice
Rel
ated
Service-RelatedActivities
Customer-Related Activities
TE
LE
CO
MS
OP
ER
AT
ION
S
CU
STO
ME
R M
AN
AG
EM
EN
T
SalesMarketingCorporate
communications
Call centers
Content sourcing or
developmentContent
packaging
Systems integrationConsulting
Device managementTelecoms-
servicedeliver
IT service delivery
Hosting
Sometimes Outsourced
Very Rarely Outsourced
Market Landscape
Recommendation
Process Automation led improvement and
innovation
IT + BPO synergy to build platform based
deliveries
Experience delivering IT applications to
enable faster offshoring business processes
Enable automation
Enable to migrate to platform based
operations
Enable effective process governance
Process Automation led improvement and
innovation
IT + BPO synergy to build platform based
deliveries
Experience delivering IT applications to
enable faster offshoring business processes
Enable automation
Enable to migrate to platform based
operations
Enable effective process governance
IT as Enabler
State of the art Delivery Centres with
integrated voice & data capabilities
Infrastructure Technology & Process
Automation
Solid HR practices – Sourcing, Hiring,
Training & Retention
Tollgated Transition Mechanism
Operations Management
Effective Quality processes
Risk & Security Management
State of the art Delivery Centres with
integrated voice & data capabilities
Infrastructure Technology & Process
Automation
Solid HR practices – Sourcing, Hiring,
Training & Retention
Tollgated Transition Mechanism
Operations Management
Effective Quality processes
Risk & Security Management
BPO Delivery Capability
Sumukha IT Projects Pvt Ltd
Rajya Lakshmi Iyer, Regus Level 4,
Gumidelli Commercial Complex, Old Airport Road,
Begumpet, Hyderabad.
[email protected]@sumukha.com
+91-40-64568476Skype : sumukha009
Business Enquiry
