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Results:
Points Awarded: 14Points Missed: 0Not Scored: 0Percentage:
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Section: Questions
Verbal communication includes affective and expressive
behaviors.
A. True
B. Correct False
Correct
Positive communication techniques include agreeing uncritically
and reassuringly.
A. True
B. Correct False
Correct
Individual communication is more complex than group
communication because it is so intensive.
A. True
B. Correct False
Correct
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4.
5.
6.
7.
Horizontally decentralized organizations are more efficient than
centralized organizations.
A. True
B. Correct False
Correct
Feedback should be used carefully and only when absolutely
necessary because it inhibits effectivecommunication.
A. True
B. Correct False
Correct
To respond effectively to communication, place blame on
others.
A. True
B. Correct False
Correct
The major part of any communication is the words that we say to
others.
A. True
B. Correct False
Correct
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9.
10.
11.
Effective communication is clear, direct, and
straightforward.
A. Correct True
B. False
Correct
Trust, respect, and empathy are the three ingredients needed to
create and foster effectivecommunication.
A. Correct True
B. False
Correct
The work of successful nurses and managers depends on their
ability to negotiate.
A. Correct True
B. False
Correct
Human interaction issues are the general area in which leaders
and managers spend most of their time.
A. Correct True
B. False
Correct
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12.
13.
A. 1 Correct Negotiation
B. 2 Correct Bargaining
C. 3 Correct Persuasion
1. Give and take exchange aimed at resolvingconflicts
2. The exchange of favors
3. Influencing another to modify behaviors
14.
The basic interpersonal communication model notes that the
receiver is the person who initiates thecommunication.
A. True
B. Correct False
Correct
Nurses need to be responsible for beliefs, values, meanings,
goals, and relationships.
A. Correct True
B. False
Correct
Write the letter of the correct response in front of each
term.
