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Student User Guide
© SmartPros, Ltd. 12 Skyline Drive
Hawthorne, NY, 10532 800 392 6387
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1. .................................. 3 ABOUT SMARTPROS LEGAL & ETHICS ECAMPUS
1.1. Purpose................................................................................................................................................ 3
1.2. Help Desk............................................................................................................................................ 3
2. STUDENT GUIDE ........................................................................................... 4
2.1. How Do I Log In?............................................................................................................................... 4 2.1.1. New Users ....................................................................................................................................... 4 2.1.2. Returning Users............................................................................................................................... 5 2.1.3. Need Help Logging In? ................................................................................................................... 6
2.2. Understanding and Accessing Your My Courses Page.................................................................... 9 2.2.1. Understanding the Course Details Page ........................................................................................ 10
2.3. Finding Courses................................................................................................................................ 11 2.3.1. Three ways to search for and find courses: ................................................................................... 11
2.4. Course Purchases ............................................................................................................................. 13 2.4.1. Checkout........................................................................................................................................ 13
2.5. How Do I Watch Courses? .............................................................................................................. 16 2.5.1. Accessing Curricula and Entering Courses ................................................................................... 16 2.5.2. Course Controls and Navigation ................................................................................................... 16
2.6. Certificate and Credit Processing ................................................................................................... 19 2.6.1. My Certificates .............................................................................................................................. 19
2.7. What Reports Do I Have Access To?.............................................................................................. 23 2.7.1. Types of Student Reports .............................................................................................................. 23 2.7.2. How Do I Access the Student Reports?......................................................................................... 24
2.8. How Do I Update My Profile?......................................................................................................... 25 2.8.1. Update Personal Profile................................................................................................................. 25
2.9. Additional Helpful Information...................................................................................................... 27 2.9.1 How Do I Get Around? ................................................................................................................. 27 2.9.2. System Requirements .................................................................................................................... 29
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1. About SmartPros Legal & Ethics eCampus SmartPros Legal & Ethics (SPLE) eCampus is a database-driven learning website. The website allows authenticated students to view the list of available courses, register for courses, launch purchased courses, generate certificates of completion, and much more.
1.1. Purpose
This document was prepared to address the needs of students of SPLE eCampus.
1.2. Help Desk
A help desk has been provided for students at 1-914-829-4894.
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2. Student Guide Students are the users of SmartPros Legal & Ethics eCampus who are registered to view online courses, print course materials, and receive certificates of completion upon viewing a course in its entirety.
2.1. How Do I Log In?
The Log In screen permits new users to be registered by creating an account and also allows returning users to access the website via the use of a previously created User ID and Password.
2.1.1. New Users
If you are a new user, please follow the steps directly below to create an account. If you are a returning user and already have a User ID and Password, see section 2.1.2., Returning Users.
Go to http://sple.smartpros.com.
Click on the Create an Account link in the Log In box. This will bring you to the Create New Personal Profile screen pictured below.
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Be sure to enter information in all the fields which have an * after them.
Click the Next button in the lower right corner of the screen. If you have not provided information for all the required fields, you will see an error message in red at the top of the screen indicating the fields for which you still need to enter information.
The Update Password screen will appear for you to create your password. Enter your selected password in both fields and click the Save button in the lower right corner of the screen.
The Update Personal Profile screen will appear next. You MUST answer a total of 5 Identity Confirmation Questions. You can choose to answer 5 standard questions, 5 customized questions, or a combination of both standard and customized questions. Once you have answered a total of 5 questions, click on the Update button at the bottom of the screen.
If you do not answer 5 questions, you will receive the following error message:
You will receive an e-mail message from SmartPros Legal & Ethics Education Center titled “Your SmartPros Legal & Ethics Web Site Account Log-In Information,” which contains your log-in information as well as contact numbers should you experience any problems.
You will now be logged in and can search the catalog of courses that are available for MCLE credit. See section 2.3 How Do I Find Courses? to locate courses that you are interested in purchasing to comply with your MCLE requirements.
2.1.2. Returning Users
If you are a returning user, please follow the steps below.
1. Go to http://sple.smartpros.com/
2. Enter your User ID in the field provided.
Your User ID is the unique ID (e-mail address) you selected during the registration process.
3. Enter your Password in the field provided.
Your password was selected during the registration process.
4. Click the Log In button.
If unsuccessful, you will receive the following error message: “Invalid User ID or Password.”
Try again or see section “2.1.3 Need Help Logging In?” for help with
logging in.
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2.1.3. Need Help Logging In?
If you are experiencing issues when trying to log in with your chosen User ID and password during registration, the following information will help provide you with assistance in gaining access to your account on SPLE eCampus.
2.1.3.1. Forgot Password? Click the Forgot Password? link at the bottom of the Log In screen (pictured below) if you have forgotten your password and need a reminder. This link will take you to the Forgot Password? screen.
Forgot Password? screen
You will need to know your User ID or e-mail address used during registration along with the answer to one of your identity confirmation questions in order for this feature to assist you.
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1. Enter your User ID or e-mail address in the appropriate field.
2. Click Get Reminder.
If unsuccessful using your User ID, you will receive the following error message: This User ID was not found (or multiple possibilities were found). Try again or get help.
If unsuccessful using your e-mail address, you will receive the following error
message: This E-mail Address was not found (or multiple possibilities were found). Try again or get help.
If successful, you will be asked to answer one of your identity confirmation
questions that you established upon registration.
3. Enter your answer for the identity confirmation question in the appropriate field. 4. Click Submit Answer.
If unsuccessful in answering your identity confirmation question, you will
receive the following message: Incorrect Answer. Your answer must match the answer in your profile. For assistance contact customer service.
If successful, you will be taken to a new screen with a message stating: “An e-
mail has been sent to the e-mail address on file. If you do not receive an e-mail within 10 minutes, contact customer service.”
o Customer Service – 1-914-829-4894 5. Check your e-mail account – You should have received an e-mail from the SmartPros
Legal & Ethics Professional Education Center with a subject heading of “Your SPLE Learning Center Password.”
6. Follow the instructions as stated in the e-mail to access your account.
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2.1.3.2. Log In This link will return you to the SPLE eCampus Log In screen.
Click the Log In link at the bottom right of the Forgot Password? screen to return to the SPLE Log In screen to continue logging in.
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2.2. Understanding and Accessing Your My Courses Page
The following information will help you understand the layout of your My Courses page as
To access your My Courses page, please follow the steps below:
your My Courses
Course Title
This is the specific title given to the course. By clicking on the underlined course title,
Synopsis – a brief description of the course ections
and biographies of
Started On
This is the date that you first accessed and/or started the course.
well as help describe the various features and information that you will find when on your My Courses page. You will need to be logged in to your account for this option to be available to you.
1. In the Left Navigation Bar, click My Courses. This will bring you topage (see below screen).
Your My Courses page lists all courses in which you are enrolled.
you will be connected to the course details page, which contains the following information:
Outline – an organized listing of the course s Content Provided By – a listing of content providers
course presenters Accreditation Info – a listing of states in which the course is accredited
and the amount of credit available in each state.
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Completed On
This is the date when you successfully completed viewing all segments of a course.
Display Options
There are three options available for the way in which your My Courses can be displayed:
All – Selecting this option will give a complete listing of all courses that you have purchased or that have been placed in your account.
Active – Selecting this option will give a complete listing of all courses that you have started, but not yet completed.
Completed – Selecting this option will give a complete listing of all courses that you have completed.
Launch
Selecting the Launch arrow will take you directly to the selected course for viewing. If you are re-entering the course, you will be brought to the section that you were viewing when you exited the course.
2.2.1. Understanding the Course Details Page
The following information will help you to understand the information contained on the Course Details page.
• Synopsis – a brief description of the course • Outline – an organized listing of the course sections • Content Provided By – a listing of content providers and biographies
of course presenters • Accreditation Info – a listing of states in which the course is
accredited and the amount of credit available in each state.
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2.3. Finding Courses
The following information will help you find curricula and locate the specific courses within each curriculum that are available for purchase or that have been assigned to you.
2.3.1. Three ways to search for and find courses:
1) Browse by Topic To use this feature, please follow the steps below:
1. Click on the Browse by Topic link on the left navigation menu. This will bring up a complete listing of the course catalog by curricula.
2. Choose the area that you are interested in and click on the underlined sub-topic within a curriculum (e.g., Accounting under the curriculum Business and Corporate – see below)
This will bring you to a new screen, which will provide you with a listing of all courses available for credit within that sub-topic.
You may view the course details page, which will provide detailed information such as content and accreditation information, by clicking on the underlined course title
Click the Add to Cart option on the right side of the screen to place a course in your cart for purchase.
2) Search by State - This feature allows you to search for courses that are accredited for CLE in a particular state.
To use this feature, please follow the steps below:
1. Click on the Search by State link on the left navigation menu. This will bring you to an interactive map of the United States.
2. Select the state that you are interested in by clicking on that state on the map. This will bring you to the course listings for a specific state. You will see two tabs at the top of the display.
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Regular Course Listing – This tab lists all the approved courses for the selected state. The course listing table contains four columns:
Course # - SPLE assigned course number
Course Name – Click on the underlined course name to see the course details page. (See 2.2.1.)
Credit Hours - This column shows the number and type of credits available for completing the course. See below for an explanation of the credit type abbreviations.
3. From the listing of courses that appears, you can now either: Select a course of interest from the Course Name column to view the
course details and state credits.
OR
Click Add to Cart if you are interested in taking the course. This will automatically add the course to your shopping cart for purchase, either through the use of a coupon code, if one has been provided to you, or credit card.
NOTE: Once you click Add to Cart, you can either choose to Continue Shopping, which will bring you back to the area you just navigated from, or you can complete the purchase process by choosing Proceed to Checkout.
3) Search by Keyword – This feature allows you to search for courses using specific keywords.
1. Click on the Search by Keyword link on the left navigation menu.
This will bring you to a screen where you can search through the catalog using specific keywords or by instructor name.
Enter a search term in the Keyword box or choose an Instructor from the
drop-down list. You can sort the results based on either posted-on date or keyword relevance.
After clicking the Search button, you will receive a listing of all courses that
match your search criteria. You can choose to either view the details of the course by clicking on the underlined title, or you can purchase the course by selecting the Add to Cart option.
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2.4. Course Purchases
This section provides information on the course purchase and “checkout” process.
2.4.1. Checkout
Once you have chosen courses that you would like to view and have placed them in your ing
n
ick on the Continue
nce you are ready to complete the purchase of the courses in your shopping cart, please
Coupon Code, please complete the following steps.
Enter the coupon code in the “Have a COUPON CODE?” field.
upon code incorrectly or entered
and try again, or go to Step 2
shopping cart (See 2.3 Finding Courses), you can complete the purchase process by clickon the shopping cart icon underneath your name on the left navigation menu. This will bring you to the Shopping Cart checkout screen:
The shopping cart shows a list of all courses that you have selected for purchase. If you decide that you do not want any of the courses listed, you can click on the “garbage can” icounder Remove, and the course will be removed from your cart.
you would like to continuing searching for more courses, simply clIfShopping link and you will have the opportunity to select more courses for purchase. Ocomplete the following steps:
1. If you have been given a Otherwise go to step 2.
Click on the Apply Code button.
If you have either entered the coan invalid coupon code, you will see the message:
The coupon code entered is invalid. You may either re-enter the code
to complete your purchase with a credit card.
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If you have entered the coupon code correctly, the screen will be
lick on the Proceed to Checkout button to complete the purchase
A new screen will appear with “Thank You for Your Order!” providing
you
To access the course or courses you just purchased, click on My Courses
2. o complete the purchase of the course(s) in your shopping cart via a credit
Click on the Proceed to Checkout button to complete the purchase
The Checkout screen will appear, with the Billing Information section
In order to choose a credit card for processing, click on Select a Card Type
updated to reflect the coupon discount. Cprocess.
details of your order, and an Order Confirmation e-mail will be sent to with the order details.
on the left navigation menu and follow the directions in section 2.5 How Do I Watch Courses?
Tcard, please complete the following steps.
process.
populated with the information from your personal profile. If any of thisinformation is missing or incorrect, you may modify it at this time.
in the Payment Information column. Acceptable methods of payment include American Express, MasterCard, and Visa. Click on the form ofpayment that you would like to use.
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Enter the Card Number in the appropriate field and select the month and
Click on the CONTINUE button on the bottom of the screen
A Review Order screen will appear, giving you the option to place the dit
payment information, simply click on the Edit
year of expiration.
order, continue shopping, edit the billing and payment information, or ethe contents of your cart. To edit the billing and/orInfo link above the billing and payment information. To edit the courses that appear in your cart, simply click on the Edit Info
ifferent courses to purchase, link above the box that holds the course(s). To continue shopping and choose more or dclick on the Continue Shopping link located at the bottom right of the screen. To complete the order as it appears on the screen, click on the Place
A new screen will appear with “Thank You for Your Order!” mail
ss the course or courses you just purchased, click on My Courses
Order button.
providing details of your order, and anOrder Confirmation e-will be sent to you with the order details.
To acceon the left navigation menu and follow the directions in section 2.5 How DoI Watch Courses?
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2.5. How Do I Watch Courses?
2.5.1. Accessing Curricula and Entering Courses
To select a course to view, follow the steps below if you have already been assigned a course or have purchased a course:
1. Click My Courses in the Left Navigation Bar. This will take you to your My Courses
page, listing all the courses that have been assigned to you or that you have purchased.
2. Choose a course to take by clicking on the Launch arrow on the right side of the screen. This will open the course in a new window, bringing you to either the beginning of the course, if you have not previously started viewing the course, or to the beginning of the last section that you were viewing, if you are restarting the course. NOTE: Make sure your pop-up blocker is turned off. For more information on configuring pop-up blockers, see section 2.9.2. System Requirements.
For more information on Course Content, see section 2.2.1. Understanding the Course Details Page.
3. To navigate through a course, see section 2.5.2. Course Controls and Navigation below.
2.5.2. Course Controls and Navigation
Once you click the course link to open the course, the course will appear in a separate window. NOTE: Make sure your pop-up blocker is turned off. For more information on configuring pop-up blockers, see section 2.9.2. System Requirements.
Upon opening the course for the first time, you will be presented with the Course, Credit &
Certificate Instructions, which is the first section in the course. By using the scroll bar on the right side of the screen, you can view all the important information about completing the course, printing a certificate of completion for your records, and obtaining credit. Make sure to read and follow the opening screen’s instructions.
Exit Course – This control is found at the top right of your screen. When clicked, the course
window will close and will return you to your My Courses page. It is displayed as a “X” and highlighted in red in the image below
If you exit a course before finishing, bookmarking will take effect.
Bookmarking saves your place in the course and allows you to return to the same segment in the course from which you exited or closed the course window.
Navigating to a specific segment – There are two ways to “jump” to a specific
segment in the course for viewing.
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Listed on the left side of the course window, you will see an outline of the course. By clicking on any of the segment titles not preceded by a “folder” icon, you can navigate directly to that specific segment for viewing. See example below.
At the top of the screen located under the course title, you will see the course progress bar, which contains navigation boxes that correspond to each segment in the course. Hold your mouse over any box to see the segment title. Click on any box to “jump” to a specific segment for viewing. The orange box indicates the segment you are currently viewing.
These boxes also indicate the completion status of the segments.
An empty box means that the segment has not yet been started, a partially filled-in box means that the segment has been started but not completed, and a completely blue box means that particular segment has been viewed in its entirety. You must view all segments in their entirety to receive a certificate of completion and obtain credit.
Back & Next Buttons – Located in the upper right corner of the course screen, these
buttons (shown below) are used for segment navigation, allowing you to move forward or backward sequentially through the course segments.
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Exhibits – Located at the top of the course window, this menu allows you to view a list of all exhibits available for a particular course.
Hold your cursor over the word Exhibits to view a menu showing the different types of exhibits available in the course, as well as a “full list” option. Exhibit types may include slides, cases, statutes, documents and we blinks.
Click on any of the options in the menu to load the corresponding exhibits list in the exhibit window at the bottom of the screen. You can then click on any of the underlined items in the list to view it.
Print Options – Located at the top of the course window, this button will allows you to print the transcript for the current page or the entire course.
Search Function – Located at the upper right of the course window, you can enter terms in the Search box to search through the course transcript. A listing will appear in the exhibits area at the bottom of the course window showing the text where the term appears and the name of the segment, which is underlined. Click on the segment title to jump to that segment.
AfterWords – Located on the left side of the course window below the course outline, this link opens a moderated discussion group that allows you to submit questions or comments related to the course material you have just viewed. It also allows you to review the questions and comments of others who have taken the course, as well as those of the course instructor. A new window will open, allowing to you either submit a question or view other asked questions.
Print Certificate – Located on the left side of the course window below the course outline, this link allows you to print certificates of completion for any state in which the course is accredited. This button becomes active only after all segments have been completed in their entirety.
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2.6. Certificate and Credit Processing
Your SPLE eCampus account provides you with the easiest and most convenient way to stay compliant and up-to-date with your MCLE requirements. This section provides information on some additional features that you may find helpful in obtaining credit for course completions.
2.6.1. My Certificates
Your SPLE eCampus account allows you to conveniently view, save, and print certificates for all courses that you have completed. The following information will provide you with instructions on how to view, save, or print your certificates.
To access your My Certificates page, please follow the instructions below:
Click on My Certificates in the left navigation menu.
Providing you have viewed at least one course in its entirety, this action will bring up a list of courses for which you can print certificates of completion. See below, for an example of your My Certificates page.
To view, print or save your certificates, please follow the steps below:
1. To view or reprint previously issued certificates, select the > symbol in the Issued Certs column. This will show a list of any certificates of completion that you have previously requested for a particular course. You can choose to reprint the certificate by selecting the Reprint/View option in the right-hand column.
This will bring up the File Download Box allowing you to “Open” or
“Save” the document or “Cancel” this action by clicking the appropriate buttons. See below for an example.
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Click Open to immediately open the document.
OR
Click Save to save the document to your local drive. (If you choose to save the document, be sure to remember the location on your computer in which you saved it in order to find it again.)
OR
Click Cancel to close the File Download box and go back to the page that you were on.
NOTE: If you are having difficulty opening or saving your document, you may
need to download or update your Adobe Acrobat Reader.
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2. To print a new certificate of completion for a particular course, please follow the steps below:
Click on the Process a New Certificate link. This will bring up the Print Certificate box (see below), allowing you to choose the specific approved state from the drop-down menu for which you would like to receive a certificate of completion. You will have the opportunity to print or download multiple certificates for any of the states that appear in the drop-down menu.
Once you have chosen a specific state and entered your bar number, a File Download Box will appear allowing you to “Open” or “Save” the document or “Cancel” this action by clicking the appropriate buttons. See below.
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Click Open to immediately open the document.
OR
Click Save to save the document to your local drive. (If you choose to save the document, be sure to remember the location on your computer in which you saved it to in order to find it again.)
OR
Click Cancel to close the File Download box and go back to the page that you were on.
Once you have completed the print process for the state you have chosen, you
can continue to select other states that you would like to receive certificates of completion for by following the steps just completed or select the red X in the upper right portion of the screen to exit the certificate printing process.
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2.7. What Reports Do I Have Access To?
Your eCampus account offers you a few different types of Student Reports to help you review and analyze your progress.
2.7.1. Types of Student Reports
The following Student Reports are available on your eCampus menu:
Courses Started – This report lists all the courses which you have started, listed by Course Title, and provides the following information: Date Started, Date Completed, Due Date (which will almost always be blank) and Is Course Attended. See below:
Courses Completed - This report lists all the courses that you have completed, listed by Course Title, and provides the following information: Date Started, Date Completed, and Due Date (which will almost always be blank). See below.
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All reports allow you to do any of the following:
Sort Columns – Click on any of the column headings to sort by ascending or descending order.
An arrow pointing upward ( ) indicates the column is sorted in ascending order
• Ascending = low to high (A-Z or 1-10)
An arrow pointing downward ( ) indicates the column is sorted in descending order
Descending = high to low (Z-A or 10-1) Export To Excel – This feature allows you to export the report to a Microsoft Excel
spreadsheet that you can save to your local drive.
To use this feature, please follow the steps below:
1. Click on the Export To Excel icon:
2. When the File Download box appears, Click Save to save to your local drive. Upon clicking Save you will see the Save As box appear –
Choose the location and folder where you wish to save the file.
Enter the file name in the File Name field.
3. Click Save.
E-mail Report – This feature allows you to send a copy of the report in Excel format to the e-mail address listed in your profile.
To use this feature, simply click on the E-mail Report icon:
2.7.2. How Do I Access the Student Reports?
To access any of the Student Reports, please follow the steps below:
1. Hover over My Reports in the left navigation bar until the list of reports appears. 2. Click on the report name to open the corresponding report.
• Courses Started • Courses Completed
NOTE: These reports analyze and display data for the logged-in user only.
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2.8. How Do I Update My Profile?
If your personal information has changed since registering, you can update it in the My Profile section.
2.8.1. Update Personal Profile
To access and update your Personal Profile, please follow the steps below: 1. Click the My Profile link in the left navigation menu. This will bring you to the Update
Personal Profile page, shown below:
2. Click in the field(s) you wish to modify and update your information as needed.
3. Click the Student Identification tab at the top of the template next to the Basic Profile tab if you wish to modify any of your personal identification questions.
4. When done updating your profile, click the Update button in the lower right corner on
either tab.
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If successful, you will receive a green “Your profile has been updated!” message at the top of the page.
If unsuccessful, you will receive a red error message stating “Check Again!”
with a list of errors. The fields needing correction will show a red asterisk (*) next to them.
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2.9. Additional Helpful Information
The SPLE eCampus allows you to easily access a comprehensive library of course materials in order to comply with your state’s Continuing Legal Education requirements. You can select the courses you wish and study at your own pace.
Your interests and state requirements will guide you to the areas most appropriate. In some cases, individuals may have specific courses assigned to them by their firm.
The SPLE eCampus site is available to you anytime, from any web-accessible computer.
2.9.1 How Do I Get Around?
You can use the section tabs located in either the Top Navigation or the Left Navigation menu to get yourself around the website.
2.9.1.1. Top Navigation Menu Home – Choosing this option will bring you to either the main SPLE eCampus page if you
are not logged in, or to the general Cognistar/Working Values information page if you are logged in.
Cognistar – Choosing this option will bring you to a more detailed description of what Cognistar is all about.
Working Values – Choosing this option will bring you to a more detailed description of what Working Values is all about.
About Us – choosing this option will bring you to a section that tells more about SmartPros Legal & Ethics as a company and our compliance solutions.
Contact Us – Provides contact information for general inquiries, sales, customer support, and requesting proposals. You will also find our mailing address and our telephone number.
Help – This section provides links to help ensure that your computer has the appropriate technical settings and to answer many other common questions. Sections include:
Frequently Asked Questions: Provides answers to many common questions, including system requirements and settings.
Configuring Pop-Up Blockers From Toolbars: Provides information on configuring several of the most popular pop-up blockers to enable you to use the SPLE eCampus site and view courses.
Course Player Features and Functions: Provides a map of the course player window, explaining each feature.
Forgot Password? Links to the Forgot Password? page, where you can request that your password be e-mailed to you.
Personal Assistance: Provides our Technical Support phone number and e-mail address.
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To access the Help section from anywhere in the site, please follow the instructions below:
1. Click Help in the top navigation area. This action will bring you to a new page listing the help topics available.
2. Scroll Down to the topic you wish to review.
3. Click on the link provided for help on the selected topic.
2.9.1.2. Left Navigation Menu Home – Choosing this option will bring you to the main SPLE eCampus page if you are
not logged in, to your firm’s information page, if you are logged in and are a member of a client firm, or to the general Cognistar/Working Values information page if you are logged in but not a member of a client firm.
Browse by Topic – Allows you to peruse the catalog of course offerings by topic area such as Intellectual Property Law, Ethics & Professionalism and many more. See section 2.3, Finding Courses, for more detailed information on the use of this function.
Search by State – Allows you to search the catalog for course offerings that are accredited in a particular state. See section 2.3. Finding Courses for more detailed information in the use of this function.
Search by Keyword – Allows you to search the catalog of courses offerings through the use of specific keywords or by instructor.
New Courses – Provides detailed information about course offerings that have been recently added to our catalog.
Unlimited Access Subscription – Provides detailed information about how to obtain unlimited access to our course catalog.
News & Events – Provides information about happenings involving SmartPros Legal & Ethics.
Financial Hardship Policy – Provides detailed information about our financial hardship policy.
My Courses – Provides a listing of all courses that have either been assigned to you or that you have purchased. See section 2.2, Understanding and Accessing Your My Courses Page, for more detailed information in the use of this function.
My Profile – Displays all the personal profile information associated with your account. For more detailed instructions for updating your profile, see section 2.8, How Do I Update My Profile?
My Reports – Provides access to your personal reports regarding course completions and started courses. See section 2.7., What Reports Do I Have Access To?
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2.9.2. System Requirements
Minimum System Requirements These requirements encompass a wide variety of systems. If your PC does not meet the requirements, it is suggested that you update your computer. Many of the updates are free and will greatly enhance your online experience.
• Microsoft Windows 2000, XP, Vista, 7 • Internet Explorer 6 or higher (Internet Explorer 7 recommended) • JavaScript enabled • Pentium 300 MHz or greater • 64MB of RAM • 56K or faster modem • Adobe Acrobat Reader • Flash Player
Browser Settings
• Pop-up blockers set to off • Privacy set to “Accept all cookies.”
Pop-Up Blockers
Pop-up windows need to be enabled in order to launch courses and complete other functions in the SPLE eCampus. Pop-up blockers come standard on most toolbars, such as Yahoo, Google and AOL. Multiple pop-up blockers can be enabled at the same time, causing additional restrictions. Each pop-up blocker must be configured separately. To temporarily disable pop-up blockers, hold down the CTRL key and left-click on the link.
Configuring Pop-Ups for Internet Explorer 7
1. Click the Tools menu near the top of the web browser and hover your cursor over the Pop-up Blocker option on the drop-down menu.
2. Click Turn On Pop-Up Blockers, which will allow Pop-up Blocker Settings from the fly-out menu.
3. Click Tools again from the menu bar and then Click on Pop-up Blocker Settings.
4. Enter the website URL (web address) "http://sple.smartpros.com" (without quotes) in the area labeled “Address of website to allow:”
5. Click Add and then click Close.
For additional help with configuring pop-up blockers, refer to the Help section of the SPLE eCampus website.
How Do I Clear My Web Browser?
It's good practice to periodically delete temporary Internet files, as well as clear cookies and history from your browser’s cache. The instructions below are for Internet Explorer.
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1. Select the Tools menu, and then select Delete Browsing History at the top of the menu.
2. To delete your temporary Internet files, click the Delete files button next to that option.
3. Once temporary Internet files are deleted, you may proceed to delete the cookies and history following the same steps as above.
4. Click the Close button at the bottom of the dialog window.
Where Do I Go if I Am Unable to Alter My Settings?
Please contact your manager, system administrator or your Information Technology department to ensure that your computer will allow for these recommendations. There could be a security, firewall, or other issue that needs to be addressed internally.
How Do I Contact SmartPros Customer Care?
If you continue to experience difficulties with the site, please contact us Monday to Friday between the hours of 9 a.m. and 5 p.m. Eastern Time.
Phone Support
SmartPros Legal & Ethics Customer Care: 1 (914) 829-4894
E-Mail Support
