Student Supervisors

Advice, Hints & Encouragement

A Student…Is not someone to argue or match wits with.Is a person who needs our assistance in meeting his educational needs.Is deserving of the most courteous and attentive treatment we can give.Is the person who makes our salary possible.

A StudentIs the most important person in any educational institution.Is not dependent on us…we are dependent on him or her.Is not an interruption of our work…the student is the purpose of it.Is a part of our process, not an outsider.Is not a cold statistic…but a person with feelings like our own.

Hiring and PaperworkComplete the application & profile forms ASAP.Can only work in one University location.25 hrs/week in session [20 hrs/week international students]; 40 not in session.40 hrs/week if not enrolled but enrolled for 6 credits next term.Student Employment Profile sheet has to be completed for Payroll.Remind students to have Social Security card and photo ID for Payroll.

HOURSEnter work hours in Banner [some units keep paper records too] – electronic signature accepted.Recommend students enter hours on a timely basis – Banner does allow back entry of data.Falsification of data [for self or friends] = instant dismissal.

STUDENT IDStudents must wear ID at all times when on duty.Supervisors can e-mail ID centre with names of students for ID production -- give them 24 hours to process e-mail.If ID lost, e-mail ID centre to let them know student needs a duplicate ID.

BREAKS15 minute paid break for those working four or more hours. 30 minute meal break after 5 hours is optional – must sign out.No food or drink allowed at public service points.

PAY DAYPaid every two weeks.Pick up pay stub/cheque from Administration – must have photo ID.Payroll alerts supervisor of end of work study money - $100.00 left.Delays possible during first 2 weeks of semester because of processing paper work.Minimize hassle & call ahead if student needs to talk to Payroll.Supervisor should be first contact point.Assure student that fixing problem is a high priority.

Reasons for DismissalInability or unwillingness to perform to supervisor’s standards.Unauthorized/inappropriate use of materials, computer accounts, software.Chronic or excessive tardiness.Abusive/offensive language.Discourteous behaviour.Poor work habits, e.g. sleeping on job.Fudging time records.

Addressing ProblemsArrange specific time to talk during student’s shift.Talk in private.Provide additional training or explanation of duties if necessary.Be specific about what’s wrong.Stress it’s the behaviour not the person.Encourage student’s input about situation.

Dealing with ProblemsCome up with reasonable plan for correcting/resolving problems.Be clear about your expectations for permanent change in a timely manner.Give warnings – written and/or verbal.Dismissal – regrettable but sometimes it happens.

Catch them doing something GOOD!

Importance of positive feedback—Higher productivityRetentionReputation of libraries

Have celebrations – pizza parties, holiday parties, end of semester parties.