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Student Computing 2004/05. April 1, 2005 Sean Moriarty IT Services. Student IT Support 2004/05. Agenda Labs PCs Central Support Printing Laptop Support & Networking E-Mail ViCKi Support for IT Strategic Plan. Student IT Support 2004/05. Labs IT Services Labs - PowerPoint PPT Presentation
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UNIVERSITYUNIVERSITYof WINDSORof WINDSOR
Information Technology Information Technology ServicesServices
Student Computing2004/05
April 1, 2005
Sean MoriartyIT Services
Information Technology Services
Student IT Support 2004/05
Agenda• Labs
– PCs– Central Support– Printing
• Laptop Support & Networking• E-Mail• ViCKi• Support for IT Strategic Plan
Information Technology Services
Student IT Support 2004/05
Labs• IT Services Labs
– Project to improve the physical appearance of the lab, O/S upgrades
– Machines are upgraded on a 4-year basis
– 8 Sunrays were added last year
Information Technology Services
Student IT Support 2004/05
Labs• Outside Labs
– Student Consultants support Leddy Library, Assumption University
– Lab ratio is 12.2 students/PC (Sept. 2003 11.3–1; Sept. 2002 10.8-1)• There are 1132 PC/Macs/Unix w/s on
campus
Information Technology Services
Student IT Support 2004/05
Labs• Central Support
– Maintain central server (file-sharing & printing), offer consulting for all labs, many lab setups, assist with problem resolution
• Printing– Charging System– Co-ordination with Single-Card system?
Information Technology Services
Student IT Support 2004/05
Laptop Support• Laptop usage has exploded in the
last year
• Network Offerings
– Public Network (hard-wired)
– Wireless Pilot (which will be expanding)
Information Technology Services
Student IT Support 2004/05
Software Support
• Virus Protection is available for students on campus
• Software Depot will provide the infrastructure to offer more software to the campus & students.
Information Technology Services
Student IT Support 2004/05
Student E-Mail Improvements• ~14,750 accounts• 400-500 users logged on simultaneously at peak times• Over the last two weeks 9,210 students have logged into
their account.
Information Technology Services
Student IT Support 2004/05
Student E-Mail Improvements• Spam Filter• Upgraded the interface, added web serving• More disk space – 20 Meg
Information Technology Services
Student IT Support 2004/05
Student Dial-in system• 44 modems available• Usage decreased dramatically over the
last couple of years.• rates remain at $0.40/hour
Information Technology Services
Student IT Support 2004/05
ViCKi• Have tied the Domino password to the
UWin password• Have worked actively with CFL to resolve
all ViCKi issues in as timely a manner as possible
Information Technology Services
Student IT Support 2004/05
IT Strategic Plan Focus Group with the Students (the students asked for)
• Reduce Spam!!!• More communication• Integration of Services with the UWin ID
Information Technology Services
Student IT Support 2004/05
IT Strategic Plan Focus Group with the Students
• Increased access to lab PCs & wireless• Printing – more print card stations &
easier payment options• Disk Space• Software deals (MSCA & anything else)
Information Technology Services
Student IT Support 2004/05
IT Strategic Plan Focus Group with the Students (cont’d)
• Official communication from the University
• Student Surveys and feedback• Marketing plan for communication with
students
