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From Planning toInspiration:

The Functions ofManagement

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Managerial Functions

Planning

Organizing

Leading

Controlling

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The Roles of Management

Interpersonal

Informational

Decisional

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The Planning Function

Develop strategies for success

Set goals and objectives

Develop action plans

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The Planning Process

Develop a clear vision

Create a mission statement

Perform SWOT analysis

Develop forecasts

Analyze the competition Set goals and objectives

Develop action plans

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Clarity of Vision

Development

Communication

Execution

Modification

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The Mission Statement

Objectives

Goals

Philosophies

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SWOT Analysis

Strengths

Weaknesses

Opportunities

Threats

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Managerial Forecasts

Qualitative forecasting

Intuitive judgments

Consumer research

Quantitative forecasting

Historical dataStatistical computations

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Competitive Analysis

Differentiation strategy

Cost leadership strategy

Focus strategy

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Company Goals and

Objectives Goals

Broad, long-range

Objectives Specific, short-range

Benefits

Boosts motivation

Sets standards Guides activity

Clarifies expectations

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Action Plans

Tactical plans

Operational plans

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Planning for a Crisis

Minimize damage

Contingency plans

Maintain operations

Open communications

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The Organizing Function

Employee activities

Facilities and equipment

Decision making

Supervision

Resource distribution

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The Management Pyramid

Top managers

Middle managers

First-line managers

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The Leading Function

Managers

Position power

Leaders

Personal power

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Leadership Qualities

Intelligence quotient (IQ)

Emotional quotient (EQ)

Social quotient (SQ)

Change quotient (CQ)

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Leadership Styles

Autocratic

Democratic

Laissez-faire

Contingency

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Continuum of Leader

Behavior Manager makes decision

Manager sells decision

Manager presents ideas

Manager makes tentative decision

Manager presents problem Manager sets decision limits

Employees make decision

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Types of Leaders

Transactional

Meeting established goals

Clarifying organizational roles Securing correct resources

Transformational

Inspiring employees Finding creative solutions

Promoting success

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Additional Leadership

Functions Coaching

Mentoring

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Managing Change

Identify what needs to change

Identify forces for and against change

Select the best approach

Reinforce and monitor behavior

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Organizational Culture

Attitudes about work

Appropriate attire

Employee interactions

Communication patterns

Business conduct

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The Controlling Function

Monitoring progress

Resetting the course

Correcting deviations

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The Control Cycle

Set strategic goals

1 . Set standards

2 . Measure performance3 . Compare to standard

4 . Inadequate take action

Correct performance

Reevaluate standards

4 . Adequate take no action

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Management Skills

Interpersonal

Technical

Administrative

Conceptual

Decision-making

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The Decision-Making Process

Recognize and define situation

Identify options

Analyze options

Select the best option

Implement the decision

Monitor and evaluate the results