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www.valuebasedmanagement.net Strategy Map Learning and Growth Perspective Internal Perspective Customer Perspective Financial Perspective Human Capital Information Capital Organization Capital Operations Management Processes Customer Management Processes Innovation Processes Regulatory and Social Processes -Supply -Production -Distribution -Risk Management -Selection -Acquisition -Retention -Growth -Opportunity ID -R&D Portfolio -Design/Develop -Launch -Environment -Safety and Health -Employment -Community Customer Value Proposition Price Quality Availability Selection Functionality Service Partnership Brand Product / Service Attributes Relationship Image Culture Leadership Alignment Teamwork Long-Term Shareholder Value Improve Cost Structure Increase Asset Utilization Expand Revenue Opportunities Enhance Customer Value Productivity Strategy Growth Strategy

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