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STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS THE WAY

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STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS THE WAY

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Outsourcing

Cost Efficiency

Customer Service

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Off-Shore

Cost Efficiency

Customer Service

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Online

Cost Efficiency

Customer Service

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Chat

Cost Efficiency

Customer Service

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App

Cost Efficiency

Customer Service

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What is left for the call centre?

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Engagement

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Engagement

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Engagement

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Reward Gateway

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Yammer

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Verint

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Verint

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Acknowledgements

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