STRATEGY DEFINES THE DIRECTION - TECHNOLOGY LIGHTS THE WAY
Outsourcing
Cost Efficiency
Customer Service
Off-Shore
Cost Efficiency
Customer Service
Online
Cost Efficiency
Customer Service
Chat
Cost Efficiency
Customer Service
App
Cost Efficiency
Customer Service
What is left for the call centre?
Engagement
Engagement
Engagement
Reward Gateway
Yammer
Verint
Verint
Acknowledgements
The Future….....