Strategies for Enhancing Collaboration between IT Professionals, Stakeholders and Government

Presented by Niyi Yusuf(Country Managing Director, Accenture Nigeria)

June 2014

• Establish the case for improved

collaboration amongst Government, IT

Professionals and other Stakeholders

• Highlight benefits of enhanced collaboration

amongst stakeholders

• Identify new ways / strategies of enhancing

effective collaboration

• Review successful case studies

2

Session Objectives

• Telecoms & Information services contributed 8.7%

to rebased GDP

• 120m telephone subscribers

• 57.8m internet users

• Massive surge in internet bandwidth (available 9 TB)

• Online purchases to triple to $1b this year (2014)

• Mobile payments of N271B in 25m transactions

3

Nigeria has witnessed a rapid deployment and adoption of technology as a tool for business in the last 10 - 15 years…

4

Growth has largely been private sector driven, with Government stepping in to regulate as required….

5

…but still have a lot of work to do in using technology as an enabler to meet Government’s objectives….

“Technology is a key driver of economic and social development that should be adopted to facilitate the development of key sectors of the economy for the benefit of Nigerians. The Ministry is committed to ensuring that ICT is leveraged to enhance and facilitate the transformational development of Nigeria in critical sectors of the economy like Power, Health, Education, Agriculture, Interior etc to enable inclusive development, job creation, transparency of governance and economic growth’’

- Mrs Omobola Johnson - Honourable Minister of Communication Technology

6

The challenges clearly spell the need for improved collaboration amongst all stakeholders…

Government

• Policy Formulation, Execution and Enforcement

• Regulatory Oversight

• Market Enablement

IT Professionals• Innovators and practitioners• Alignment to a pressure/ advisory group • Product and Content Development for

stakeholders• Standards implementation

Stakeholders• Demand creation for IT Services• Product /Service consumption,

assessment and • Provide feedback to improve

standards

• Involvement in shaping and implementation of policies, government decisions and investments in

ICT

• Promotion and adoption of common IT Standards across the nation

• Stronger influence of IT Professionals in defining frameworks for business processes, IT investments,

procurement decisions and Project Sustainability

• Improved revenues for private organisations who take the risk and make necessary commitments to

new innovations

• Improved employment index – more opportunities translates to more jobs

• Improved Social services as collaboration will foster effective identification of public needs

• Adoption of consolidated and shared services for IT services, with a focus on cost control and/or

reduction of duplication e.g. CBN driven shared infrastructure initiative

7

Benefits of Collaboration

M-Pesa is a branchless banking service (mobile-phone based money transfer and micro financing) for Safaricom and Vodacom with banking capabilities such as Deposit, Withdrawals. Transfer(to users and Non Users), Airtime purchase, Payment of Bills etc.

8

Case Study (1/4)

Concept Overview Benefits

• In Kenya, 43% of the GDP flows through MPESA, enabling financial inclusion amongst the unbanked

• MFIs (Microfinance Institutions) offer competitive loan rates to their users, as costs are lower than when dealing in cash

• Rapid Growth i.e. it has over 13.5 million users, over 24,000 M- Pesa agents, and over 600 organizations accept M-Pesa payment

• Currently one of the most developed mobile payment system in the world

• Flexibility: Allows Users with a national ID card or passport to deposit, withdraw, and transfer money easily with a mobile device

• In 2002, the UK government through the

Department for International Development,

funded a research carried out by Gamos and

the Commonwealth Telecommunications

Organization

• The product is supported by Vodafone and

Safaricom

• Since Inception, MPESA has expanded to

Afghanistan, Kenya, South Africa, India and in

2014 to Eastern Europe

NOTAP has established thirty Intellectual

Property Technology Transfer Offices

(IPTTOs) in Universities, Polytechnics and

Research Institutions in Nigeria, to promote

interaction and strengthen the linkage

between University/Research Institutions

and Industries.

9

Case Study (2/4)

Concept Overview Benefits

• Will facilitate the utilization of Intellectual Property system in Tertiary Institutions

• Enable the Universities / R&D institutions to use IP system as a source of technology information and a source of generating wealth and income

• The IPTTO is designed to promote interaction and strengthen the linkage between University/Research Institutions and Industries. By developing a robust intellectual Property Rights portfolio through patenting, copyright, technology licensing; to support the Institution's initiative in developing patent culture.

• The IPTTO also sets into motion the formal system of incentives and reward that encourages individual researcher to be involved in partnerships

• NOTAP advised that the fifteen institutions should appoint Heads of each IPTTO who should be a person of acclaimed research efforts in innovation creation as well as strong links with industry and the market, in order to ensure successful execution of the mandate of IPTTO.

Culled from www.notap.gov.ng

Can we make use of the NOTAP initiative to

create our own mPESA like product – “mNaira”?

10

Question 1

Nigerian Payments Systems/Cashless initiative is a collaboration between private organizations (Accenture, bankers, telcos, switching companies etc.) and the Central Bank of Nigeria (CBN) to reduce the volume of cash based transactions in the economy

11

Case Study (3/4)

Concept Overview Benefits

• Increased POS deployment and electronic payment transactions through the implementation of the CBN cashless policy promoting ePayments on POS terminals

• Interoperability of card issuers and switches through connections to a central switch allowing card payments across all terminals of the different acquirers and switches

• Overall reduction in volume of cash in circulation, reduced cost of cash handling and improved profitability for financial institutions

• In 2010 Accenture worked with the CBN and the Banking Industry representatives to design a Transformation Strategy for Retail Payments in Nigeria

• In 2011, the CBN rolled out the first phase of the Cashless initiative. Till date, the Cashless initiative have been fully rolled out in 7 states of the country.

• The idea is to reduce the volume of cash based retail and commercial payment transactions within the system which accounted for over 85% of the total payment transactions in the economy

• As part of the initiative, it involved establishment of licensed, independent PoS bureau for rapid PoS deployment

US Health Information Exchange is a 10 year ongoing effort to make it possible to electronically exchange health information

12

Case Study (4/4)

Concept Overview Benefits

Electronic exchange of lab results: Providers receive and use lab results, supplying critical information for diagnosis, treatment tracking and assess quality of care

Public health reporting: Providers report key events to public health (immunizations, incidence of contagious diseases

Care and Discharge Summaries: Patients primary care provider is provided with care and discharge summaries, is able to prescribe appropriate medications and avoid unnecessary services

Quality Reporting: Providers measure and share information about the quality of the care they deliver, creating critical feedback loops

• In February 2011, a coalition of US states, HIE (Health Information Exchange) purchasers, users, vendors launched the EHR (Electronic Health Records) / HIE interoperability Workgroup to leverage existing standards and to develop consistent implementation guides for interoperability between HIE software platforms and the applications that interface with them

• The Workgroup consists of 19 states and 43 EHR/HIE vendors

• In 2013, the Workgroup released its first set of functional, technical and test specifications, which included those related to direct as well as query based exchange

Can stakeholders collaborate to create a

National Health Information Exchange System

to improve our Health Care System?"

13

Question 2

14

Strategies for effective collaboration• Create platforms for multi-stakeholder interactions, involvement and

feedback

• Employ tools that aid collaboration – crowd sourcing

• Fund IT Innovations through competition, awards and recognitions

Stakeholders

Government

• Development of a PDCA-based model to drive ongoing engagement and improvement in ICT-based interactions

• Seek out existing opportunities and channels for collaboration – NiGF; NOTAP Intellectual Property and Technology Transfer Office

• IT Professional bodies to get involved in governance and agenda setting, and Joint R&D efforts to synthesize ideas

• Be willing to make Personal Investments & Sacrifices - Use demos and Proof of Concept as tools to convince others

• Focus and Patience required

IT Professionals

• Form pressure and advocacy groups to synergise ideas

• Focus on productive outcomes and not public posturing

“No one person, no one alliance, no one nation,

no one of us is as smart as all of us thinking

together.” — James Stavridis

15

In Closing…..

16