Upload
cleopatra-kelly
View
219
Download
1
Tags:
Embed Size (px)
Citation preview
Strategic Management Deals with the ________ of the organization.
• Human capital
• Financial accounting
• Interpersonal skills
• Entrepreneurial work
Which of the following was not one of the historical HR Roles?
• Environmental
• Service
• Control
• Advisory
Historically, the ______ role deals with implementation of policies,
procedures and rules
• Environmental
• Service
• Control
• Advisory
Current roles of HR include
• Strategic, operational, administrative
• General, industry and competitive
• Formulation, implementation and control
• Legal, social, and demographic
Currently, the ________ role deals with day-to-day aspects of running
the organization
• Administrative
• Operational
• Strategic
• Global
The SHRM has two priorities serving the HR professional and
• Encouraging the promotion of HR professionals into line operations
• Performing research that shows HR’s importance
• Advancing the HR profession
• Becoming the world’s largest association dedicated to HRM
Characteristics of a profession include all of the following except
• Research
• A code of ethics
• A national organization
• A median national income among its members of at least $30K
Certifying that individuals exhibit proficiency in a profession’s body of
knowledge is referred to as
• Testing
• Licensing
• Initiation
• Certification
• credentialling
Which of the following was not included among the primary functions of management
• Coordinating
• Strategizing
• Directing
• Controlling
This HR Dimension of Change refers to HR becoming more strategic and less support.
• New technology
• Measurement and quantification
• Mergers and acquisitions
• Business partnering
A project has all of the following except
• Dedicated resources
• Funding or budget limits
• Defined start and end date
• A specific objective
• A project has all of the above
The phase during the project life cycle where peak effort level is
reached is
• Selection
• Evaluation
• Planning, scheduling, monitoring, control
• Conception
Which of the following is not one of the project roles
• Sponsor
• Originator
• Champion
• Manager
• Team
A ________ is also known as horizontal bar chart
• Gantt chart
• Pert Network
• Project life cycle
• CPM Network
PERT stands for
• Project evaluation and review technique
• Performance evaluation and review technique
• Program evaluation and review technique
• Productivity Employee Reward Technique
The Primary Difference between Gantt Charts and PERT Networks
is
• Gantt charts are primarily for scheduling
• Gantt charts specify predecessor relationships
• PERT networks specify predecessor relationships
• No difference the techniques are identical
Which of the following is not a component of Conner’s change
model
• Skills
• Commitment
• Culture
• Roles
• nature
Utilizing third party contractors is also referred to as
• Privatizing
• Outsourcing
• Vertical integration
• Licensing
• Strategic alliances
Strategy refers to
• Where is the company now
• Where does the company want to go
• How will the company get there?
• Rules and procedures
The second phase of the strategic planning process is
• Evaluation
• Implementation
• Development
• formulation
Mission/Vision statement development occurs during the
________ phase
• Evaluation
• Implementation
• Control
• Formulation
Values statement development occurs during the ________ phase
• Evaluation
• Implementation
• Control
• Formulation
The SWOT Analysis is developed during the _____ phase
• Evaluation
• Implementation
• Development
• Formulation
Short Term Objectives trigger the beginning of the ________ phase
• Evaluation
• Implementation
• Development
• Formulation
Which of the following is not a perspective included in the
Balanced Scorecard
• Finance
• Information technology
• Internal business processes
• Customers
Step 2 of in the balanced scorecard process would include:
• Confirming the scope and project time line
• Determining organizational participation
• Refining measures of the scorecard
• Developing an action plan
In the Growth stage of the organizational life cycle, the
company would be involved in:
• Labor cost control efforts
• Cross-training employees
• Setting basic employee policies
• Recruitment and selection efforts
Training is emphasized in the _____ stage of the organizational life cycle
• Introduction
• Growth
• Maturity
• Decline
A cost leadership strategy requires:
• Centralized decision-making
• Customer service oriented employees
• Strong marketing department
• Product knowledge and quality training
A differentiation strategy should focus on:
• Efficiency and productivity
• Cross-training and job rotation
• Innovative process improvements
• Strong research and development
The strategy of developing a competitive advantage through the culture and spirit of the organization
is called _______
• Cost leadership
• Differentiation
• Human capital advantage
• Focus
Centralization is recommended under which situation?
• Need for quick responses to problems exists
• Organizational tasks are unique to the product and market
• Uncertainty and complexity exist
• Need for contractual negotiations with external agents exists
A field HR unit reports directly to regional or corporate headquarters
under a ______ structure.
• Functional
• Divisional
• Customer
• Matrix
Which is not a disadvantage of the divisional structure:
• Loss of economies of scale
• Employees become specialized in their product
• Isolates employees from colleagues with similar expertise
• Can miss seeing improvement in other product areas
_____ structures are built around easily identifiable, distinct markets.
• Matrix
• Customer
• Divisional
• Functional
An employees who designs and develops sales training programs
reports to the executive VP of sales and the VP of human resources
under which structure?
• Customer
• Divisional
• Matrix
• Functional
Concentrated structures include all of the following except:
• Committees
• Task forces
• Line units
• Project teams
Which is not a goal of an HR audit:
• Analyze HR effectiveness and efficiency
• Help decision-makers understand what is happening with HR activities
• Measure attainment of marketing goals
• Allow HR managers to cut or enhance programs
The calculation showing the value of expenditures on HR activities is
called:
• Return on investment
• Cost benefit analysis
• Break even analysis
• Training investment factor
Which is not a step in a cost-benefit analysis:
• Differentiating between legally required and not legally required programs
• Measuring the cost of employee turnover
• Prioritizing programs
• Identifying each program in the HR plan
To determine the point in time at which money put into an HR
program is equal to or greater than its return, a manager should:
• Conduct a cost-benefit analysis
• Calculate the return on investment
• Conduct a break-even analysis
• Calculate turnover cost
Primary research includes:
• Informal communications
• HR records
• Observation
• Best-practices reports
Examples of secondary research include:
• Professional publications
• Testing
• Surveys
• Pilot projects
Which is not a step in the scientific method:
• Strategic analysis
• Hypothesis formulation
• Experimental design
• Data analysis
Stating the relationship between two variables to be tested occurs in the _______ stage of the scientific
method:
• Problem analysis
• Hypothesis formulation
• Experimental design
• Data collection
• Data analysis
Which of the following reliability measures uses a pre-test and a
post-test with the same information but different questions:
• Parallel forms
• Rater agreement
• Test/retest
• Internal consistency
Which is not a characteristic of true experiments:
• Give treatment only to the control group
• Rule out as many alternative explanations as possible
• Provide cause-and-effect knowledge of relationships
• Randomly assign subjects to two groups
The most basic experimental design is called the classic design
or the _______:
• Nonequivalent group design
• One-factor-at-a-time design
• Control group design
• Quasi-experimental design
Which method of data collection provides fixed quantitative
responses:
• Panel interviews
• Questionnaires
• Observation
• File studies
______ involves looking at a set of observations and designing a rule that characterizes or explains an
underlying pattern
• Quantitative analysis
• Qualitative analysis
• Inductive reasoning
• Deductive reasoning
Which is not a type of descriptive statistics:
• Charts and graphs
• Normal distribution
• Measures of central tendency
• Measures of association
Which measure of variation shows how scores are spread out around
the mean or average:
• Median
• Range
• Percentile
• Standard Deviation
If the correlation coefficient between two numbers is – 1, then
as the value of one variable increases, the value of the other:
• Increases
• Decreases
• Stays the same
• Cannot be predicted
A sample includes:
• All the employees in an organization
• 50 of 300 attendees at a conference
• All the parts produced in a given day
• All the test scores of eighth-grade math students in a given district
Which of the following is not a characteristic of qualitative
analysis:
• Uncovers attitudes, opinions, feelings, and behavior
• Uses open-ended interviewing
• Employs statistical methods
• Is commonly used for brainstorming and idea generation
Which would be LEAST effective for an organization that wants to establish an ethical workplace:
• Conduct ethical awareness training
• Permit retribution against those who voice ethical concerns in good faith
• Encourage open discussion about ethical issues
• Establish a code of ethics
Employees who disclose illegal employer conduct to appropriate government agencies are called:
• Chief Ethics Officers
• Ombuds
• Whistle blowers
• Insiders
Additional resources such as staff time, donated products, and access
to company facilities are given in what phase of the development of corporate citizenship programs:
• Reactive corporate philanthropy
• Strategic contributions
• Mainstream involvement
• Corporate accountability
The most effective corporate citizenship program is one that:
• Is tied to the company’s strategic plan
• Requires involvement of less senior employees
• Has no relationship to the company’s bottom line
• Creates visibility for the company
A legislative measure that must be passed by both houses and approved
by the chief executive to become effective is called a(n):
• Amendment
• Bill
• Quorum
• Joint resolution
An example of lobbying is:
• A lawmaker attempts to talk a bill to death by filibustering
• An environmental organization boycotts a company causing water pollution
• A committee chairman instructs his staff to prepare a written report on a bill
• A computer keyboard manufacturer attempts to influence the passage of a new ergonomics standard