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Harness the power of the stormThe Complete Taxi & Private Hire Communication, Booking & Dispatch Solution
Covered by best in class 24/7 support
www.stormcn.co.uk • Tel. 01934 310410 Cab Booking & Despatch Solution
Welcome to StormWe have been providing Telecommunication Solutions, solely in the Private Hire & Taxi Market for many years.Our extensive experience in supplying and supporting communication solutions in your industry,gives us a unique perspective andunderstanding for the needs of our customers. Supplying the best and latest hardware, software plus lines and Communication services areonly part of what we deliver.
PriceOur competitive pricing is fully inclusive, no hidden extras. Inclusive functionality such as:● Voice Recording● Text Back● call back● Wallboard displaying real-time call statistics● CLI (Calling Line Identity)● Remote Home workers
are all standard features within the solution
Performance & ReliabilityIt is essential that our customers have complete confidence in the ability of our systems to perform 24/7/365 especially at their busiesttimes. It is also important that the system can grow in line with their business, without expensive upgrades.
At Storm we build in this capacity and capability, using tried and tested software installed on specifically designed rugged hardware thatcan more than withstand the demanding environment of a Taxi company.
Our solutions are currently in the field in over 200 customers supporting over 2000 vehicles.
Lines and ServicesBuilt in resilience - 3 stage line failure, calls will be instantly diverted to alternative lines with no disruption to service or loss of callers ID tothe Despatch SystemBuilt in capacity so Customers will never get an engaged tone again
SupportAt Storm, technical and account support management is what we are building our reputation on, we take your business seriously.“What happens when there is a problem?”Storm is first and foremost a service based company providing 24hr cover, 365 days of the Year. We believe in resolution, not passing theproblem to someone else. Our out of hours service is there to get you up and running as quickly as possible should you have a businesseffecting problem.Hot Standby Capability - We have replacement units plus copies of your system configuration, meaning that we can get replacement unitsto you in hours, fully programmed and ready to go, should the worst happen.
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www.stormcn.co.uk • Tel. 01934 310410
We will own your problem!
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www.stormcloudnetworks.co.uk • Tel. 01934 310410
Storm despatch is the industry-leading Booking & Despatch Software for the taxiindustry.
Allowing your staff to take bookings quickly, easily and accurately – your staffwill spend less time dealing with the idiosyncrasies of your computer system,and more time taking bookings.
In line with Storm Clouds commitment to provide our customers with the verybest solution, we formed a partnership with Storm despatch to provide theindustry leading Booking and Despatch system, designed by a Taxi company forTaxi companies, providing:
● Fast and effective job allocation
● Incorporating features and functionality that bring real business value
● Flexibility to allow you to manage the system to the way you want to work
● Realistic pricing
● No hidden costs
● Reliable and dependable 24/7/365 support
● Fully Integrated Accounts: Ensure accurate billing for your account customers
with billing on fixed fares or calculated on mileage.● CSV File Download: Download files to Sage or other account management
software.● Email Invoices:With advanced PDF invoicing, you can automatically email
your account customers their invoices, reducing the time it takes until youget paid!
● Further demonstration to Storm Clouds continued program to provide best in
class solutions and support, putting customers’ needs first.
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www.stormcn.co.uk • Tel. 01934 310410
CORE SYSTEM FEATURESHigh Speed Auto-DespatchDon’t waste time by having drivers sat around doing nothing waiting for your system togive work out. Storm despatch server can process a driver clearing and give them theirnext job in under a second!
Making Auto-Despatch Fairer for EveryoneUtilising Storm despatch’s uniquely fair auto-despatch system, all of your drivers can havean equal share of the work available. Work is automatically allocated by the server toeither the closest driver, or the driver who has been waiting the longest since their lastjob. It’s up to you how the server chooses which driver to give the next job to – or youcan let the server choose depending on how busy your circuit is at any given time.
When drivers bid for a job, the drivers who are slower with their PDA can sometimesget left behind. With Storm despatch , this problem is avoided and the driver who hasbeen waiting the longest to get a job takes priority over a driver who has just had a job.
Automated BackupsAutomated backups to the location of your choice to ensure that your system isalways safe and protected from failure.
Ultra-ReliableStorm despatch Server utilizes industry-leading Microsoft SQL Server technology toensure that your system is ultra-reliable. No wasting time waiting for old systems toperform a re-index each time you restart your server – or trying to troubleshoot a serverrunning on an old DOS system. Storm despatch runs on Windows Server technologies.Proving to be the best in service and reliability.
Fail-SafeWith Storm despatch Server’s advanced self-monitoring systems, the system is able toautomatically fix itself should there be any problems!
Instant SupportStorm despatch Server will automatically notify Storm despatch Support should itencounter any problems – that way, an error at 3 AM could have been reported and fixedby our dedicated support team before you even get up in the morning!
DESKTOP AGENT
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www.stormcn.co.uk • Tel. 01934 310410
Faster BookingsYour telephonist’s will be able to take bookings quicker than ever before withthe Storm despatch Desktop.The booking interface has been designed to be simple, easy to use and all ofthe important functions have keyboard shortcuts.
Accurate BookingsThere are many features designed to ensure your staff input jobs accurately.For every address they enter, they will receive auto-completion of the address toensure they spell the destination correctly, enabling them to see the location ona small map – just to ensure it’s the right place, resulting in a significantreduction in Dead Runs.
Automated Waiting TimesStorm despatch Desktop automatically calculates the current waiting time for apickup – allowing your telephonists to quote an accurate waiting time to yourcustomers.
Advanced Routing FunctionsUtilising the Power of OS Mapping and routing engine advanced, you will be ableto see exact mileage from a pickup to a destination. You can even see thedriving directions should your drivers wish to see them!
Easy QuotingWith the option to price on fixed-prices or have prices automatically calculatedon the actual driving distance between pickup and destination, your staff canquote accurate fares to a customer.
Management ReportsInstant access to system information provides summary's and detailed reports asto how your business is performing and progressing.
MOBILE..
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www.stormcn.co.uk • Tel. 01934 310410
PDA-Based DeviceStorm despatch Mobile supports the majority of Windows Mobile PDA devices.
Easy to UseWith Storm despatch Mobile, your driver’s don’t need to be technically proficient – even the mosttechno phobic driver on your circuit will find it easy to use!
There are easy to understand icons, helpful hints and big, easy-to-press buttons.Most drivers need no training at all, it’s that easy to use!
Driver Safety & SecurityYour drivers are always visible on a map in the office thanks to their GPS device. Should there be aproblem, they have a “panic” button always available which triggers instant alerts in the office. Theyalso have the option to be put straight through to the emergency services from their PDA device.
Automated PlottingYour driver’s no longer need to plot around when they drive – their PDA automatically puts them inthe correct area, by knowing where it is!
Advanced Anti-Cheat TechnologyStorm despatch Mobile has many unique, advanced anti-cheat measures which can be enabled ordisabled by the office
Fairer BiddingWith Storm despatch Mobile, the drivers who are a bit slower in using their PDA are not penalized –they get the same, fair treatment that all of your other drivers get.
Integrated MessagingYour drivers can send you text messages from their device to the office, which you can reply to – allof which is entirely free to use!
Dead Run HandlingWith built in options for when your drivers have to give a reason when they are marking the job asa dead run. This way, should a customer call back you will have a explanation.
Job Menu
Garmin RouteFinder
VoiceRequest
Vie POBwMessages
ReturnJob
POB WaitingTime
BackNo ShowSend
Message
WEB BOOKER & TAXI APP
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www.stormcn.co.uk • Tel. 01934 310410
Accept online bookings for either cash customers, account customers or both!
Allow customers to see where their car is when it’s on route to them,live on a map.
Customers will be ready for when the driver arrives, reducing lost time atpickups.
Save on time and money with a good proportion of bookings coming from theweb.
Web Booker and the App can be designed with your company name & Logo.
YOUR LOGOHERE
www.stormcn.co.uk • Tel. 01934 310410
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Communications -IQPBX Telephone SystemThe effectiveness and reliability of your telephone system is of fundamentalimportance. Lose the phones lose the customers!
At Storm we not only provide the IQPBX which is the most advanced, reliabletelephone system on the market, but also the performance and functionalitynormally associated with much larger systems.Offering:
● No additional Software licences● Supports all available trunks VoIP, ISDN2/30, Analogue, Mobile GSM/3&4G● High performance call handling, we have systems handling over 4000 calls
per day, most in busy hours.
● Calling line identity (CLI) pushed to Booking & Dispatch System● Remote extensions for homeworkers or remote office support● Supports any IP Phone● Enhanced security (Firewall protected)● Wallboard real-time call statistics● IVR (Interactive Voice recognition) as standard● Voice Recording of all calls● Email to SMS – SMS to email
we also take the responsibility to ensure you have the most efficient lines andservices, with built in resilience to make certain that customers can make theirbooking 24 hrs 365 days a year.
It is also important that the system can fully integrate with your Dispatchsystem, whether it’s a Storm provided CabDespatch system or a 3rd partysolution.
The IQPBX is currently working with all the leading suppliers systems.
We build solutions tosupport your needs…..
WALLBOARDWallboard display is a real time reporting engine as well as a ideal motivationaland presentation tool, which provides a view of key factors affecting businessperformance at a glance, all displayed on large plasma screens or for individualusers’ PCs as required.
We have installed this product into some of the biggest taxi companies in the UKwith a high volume of calls coming in and out of the offices.
Storm uses the wallboard with the IQPBX IP GATEWAY to create a completesolution package with benefits that only you as our customer can appreciate.
With the wallboard you are able to record & analyse incoming, internal, &outgoing calls no matter if the lines are SIP, ISDN or Analogue. Along with detailsof who made or answered the call. You are able to access all your recorded callsfrom anywhere at any time.
● Key Benefits as e-mail attachments:● Easily monitor the quality of your agents' call-handling● No capital costs or installation issues● Manage what/when/how calls are recorded, & make changes whenever
required● Set up and manage recording services for multi-site businesses (including
home-workers)● Improve effectiveness and make decisions based on-demand call
information● Secure access for authorised personnel only● 24 Hour support that ensures you do not suffer from any down time.
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www.stormcn.co.uk • Tel. 01934 310410
Storm 24-7 SUPPORT COVEROur commitment to service is genuine
● SLA supported maintenance contract 24/7/365●● We provide cover, so you’re never left without support or emergency
back-up●● Priority call logging and response.●● Emergency service whenever there is a risk of business communication
failure.●● Non-critical out of hours faults are logged and given priority the next
working day.●● 90% of our fault repairs are successfully resolved first call, over the phone●● All system faults are logged 24 hours a day, 7 days a week and supported
subject to the appropriate SLA agreement.
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www.stormcn.co.uk • Tel. 01934 310410
Storm they know the market and havethe tools to do the job
Wayne Dixon Bath Taxis
Excellent support and service
Graham Couch Plymouth Taxis
Storm Cloud went the extra distance tounderstand our needs, building andinstalling a solution that exceeded ourrequirements
Mark Dubberley Elite Radio CarsBirmingham
HOT STANDBY we will maintain an up to date copy of yoursystems configuration, should the worst happen areplacement unit will be will be immediately dispatched toyour site, putting you back in service within minutes of theengineer arriving.
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www.stormcn.co.uk • Tel. 01934 310410
Telephone Service ResilienceShould the worst happen ?Telephone lines failing, power cuts, workmen cutting through your lines etc.We know from experience the catastrophic effect the loss of telephone services has on private hire companies, no calls no customers!We also know that these problems tend to happen at your busiest times, at night and can take time to resolve.
Storm Cloud Networks offer 4 levels of service backup that will keep the calls coming inYour telephone numbers are your customers access to your business, we ensure that they will get through regardless!
1. Using digital trunks means that callers never get a busy tone, if the lines fail, calls will automatically diverted to an alternative provider (Noloss of Caller ID to Booking System)
2. If Broadband fails, calls will automatically divert to standard PSTN or ISDN lines (No loss of Caller ID to Booking System)3. Alternatively Calls can automatically be diverted to Mobile GSM lines connected directly into the telephone system (No loss of Caller ID to
Booking System)4. If the power fails, calls can be diverted to multiple Mobile phones which will all ring simultaneously, just like the PABX
Backed by Storm Cloud 24/7/365 online support we keep you communicating with your customers
The benefits are obvious, however implementing these solutions could also reduce your Telephone bill.
BT SERVICESAs a Authorised BT Reseller, storm can help BT provide your calls and linesacross a wide variety of connection methods.
With flexible tariff structures, low cost call rates and line rental charges for bothanalogue and digital lines, we can deliver substantial savings to your business.Providing both your Internet and communications. Multiple incoming calls to thesame number allow your business to expand without incurring the costs. .
Storm Cloud promiseTransferring back to BT via Storm Cloud Networks is is seamless "zero touch"transfer - you will not need to install hardware or dial a prefix to benefit fromcost-savings.
Make Storm Cloud Networks your number ONE choice for yourtelecommunications and Booking Dispatch Solutions
CONTACT US
To contact us, please use the information below…
Main Office:
Storm Cloud Networks Ltd
Bramblewood
Wolvershill Road
Banwell
North Somerset
BS29 6LA
www.stormcn.co.uk
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www.stormcn.co.uk • Tel. 01934 310410
Put us to the test….
