STEVEN HALL

103 Red Bud Meadow, Georgetown, TX

360-320-3279 (c) ▪ stevenhall.74@gmail.com ▪ http://www.linkedin.com/in/sjhall

Field Service Technician

Work History Customer Service Engineer CTG Dec 2014 to Nov 2015

Contract worker for Xerox Multi-Function Device (MFD) line of black and white copiers and printers.

Perform full range of on-site maintenance and repairs in an Office Product environment including;

technical diagnostics, break/fix, software loads, installation, removal, retrofit and customer call

assistance.

Scale Technician Carlton Scale Jun 2014 to Dec 2014

Calibrate, inspect and repair scales on customer site and in shop environment. Trouble shooting of

Electronic, Mechanical and Electro-Mechanical Scales integrated with production equipment, batching,

PLC and discrete I/O. Calibrated truck scales with heavy duty testing equipment with adherence to

NIST Handbook 44 guidelines. Studied and applied calibrations adhering to ISO 17025 policies and

procedures.

Multimedia Service Technician Verizon Oct 2011 to May 2013

Install and repair copper telephone service to residential and business customers. Analyze outside copper

plant for acceptable pair use, and inside wire troubleshooting of shorts, open and grounds with repair.

Isolate faults between Verizon copper plant, customer wiring and customer provided equipment.

Proficient with digital/analog metering equipment and electronic testing procedures.

Lead Technician in absence of Local Manager.

Top Technician since hire. Combination of Productivity / Returns for Cable Maintenance / Repeats.

Consistently ranked within top 3 on customer feedback surveys.

Customer Support Engineer IPA Jan 2010 to Oct 2011

Integrate Linen Management Platform (LMP), software and hardware enabled to communicate over

hospital networks. Train linen staff on software operations and filling machine for shift use by end user.

Troubleshoot LAN communication with hospital networks. Analysis of printed circuit boards in faulty

machines and adjustment of 12/24 volt power supply for optimization. Conveyed technical data on the

phone and in person to vendors and biomedical staff.

Became “go-to-engineer” for training and special attention customers within 3 months of going solo.

Most requested for service calls from linen management companies and sales staff for jobs requiring

extra care for install or post installation follow up.

Help desk support dispatching repair vendors and assisting hospital staff on machine troubleshooting

and fault isolation over the phone with on site technician and use of VPN tunnels.

Account Executive CivilianJobs.com Oct 2008 to Jun 2009

Offered full suite of services to employers looking for transitioning military members in their

recruitment efforts. Services included an online job board, newspaper advertising, and job

fairs. Managed contact database with Sugar CRM and a company proprietary CRM program. Traveled

to assist with the job fair setup, customer service and operations. Solved problems for companies

looking for inexpensive outreach to prior military professionals. Interfaced with Hiring Managers, VP

Human Resources and CEO’s of companies to implement Veteran hiring initiatives.

Assistant Site Supervisor L-3 Vertex Aerospace Aug 2003 to Feb 2008

Provide operational and administrative support for 100-employee site of aerospace defense contractor.

Served as liaison between corporate operations and site employees regarding payroll, travel

arrangements, expense reports, recruiting, benefits administration, safety compliances and operational

issues. Generate reports on improvement of life cycle costs to improve readiness of J-52 engine

production during implementation of AIRSPEED program of LEAN production principles and

objectives to improve efficiencies in logistics and maintenance procedures.

Acting Site Supervisor during his absence interfacing with Program Manager, key government

contacts and providing Corporate Headquarters with status of contracts, budgets and manpower.

EXCEPTIONAL SKILLS

• Top Performer in technical work experience

• Help Desk Support, ability to read and interpret schematics and blueprints

• Problem Solver, electro-mechanical and computers

• LAN Connectivity Windows and Linux

• Superior communication skills, both written and verbal

• Microsoft Word, Excel, Outlook and PowerPoint on Windows and Mac OS

Training BLASS product training – Xerox 01/2015

WC 3635 PHASER product training – Xerox 01/2015

WC 5335 product training – Xerox 04/2015

CAPTIVA product training – Xerox 05/2015

Tidewater Community College Mechatronics Certificate – 05/2014

Verizon High Speed Internet (HIS) installation and repair of DSL circuits over Plain Old Telephone

System (POTS) – Verizon 05/2012

Verizon POTS installation and maintenance repair, climbing safety (gaffing, ladders and stepped poles)

– Verizon 10/2011

IPA Level I - V Network Communications and Linux connectivity for hospital networks – IPA 01/2011

IPA advanced linen management machines and software installation/repair/preventative

maintenance/troubleshooting – IPA 03/2010

IPA Customer Service Engineer Training– IPA 01/2010

Columbia College BA Business Administration Coursework – 05/2006

Aviation Maintenance Administration – US Navy 05/1994