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British Telecommunications plc
BT London 2012: Celebration to Implementation Steve James
Head of Venue Management
BT London 2012 Delivery Programme
British Telecommunications plc
BT Services for London 2012
80,000 connections across 94 locations
5,500m of internal cabling
Up to 60Gb of information carried each second
1,800 wireless access points
16,500 telephone lines
14,000 mobile
SIM cards
10,000 cable
TV outlets
642,000 man-hours
Over 800 people
on the ground at
Games’ Time
British Telecommunications plc
Requirements
& Design
Complex Stakeholder
Environment
Deployment Challenge
People Challenge
Olympic & Paralympic Telecoms: Key Challenges
British Telecommunications plc
Learn from previous events
Engage and motivate the
workforce
Hold test events
Test all elements:
- Systems
- People
- Processes
Ensuring the optimum chance of success
Risk Management Approach
Managing Risk
Invest to De-Risk
Spend equal effort on opportunity
management
Free up budget to offset risk
Seek efficiencies and ‘value
engineer’
Incentivise staff for cost savings
Opportunity Management
Establish quality management
strategy and right first time
approach
Devolve risk ownership and
responsibilities
Identify values and set action
plans
Build in risk budget early
Risk Mindset
British Telecommunications plc
Controls and Governance
• Requirements elaboration
• Critical Design Reviews
• Phased implementation with defined delivery gates
• Weekly deployment progress boards
• Monthly risk reviews across all workstreams
• Monthly Key Performance Indicator reports
• Quarterly Group financial assessments
British Telecommunications plc
Implementing the most connected Games….ever
Significant
Brand Risk
Keep It
Simple
Invest
to de-risk