BT One. Communications that unify 1

Analyst and consultant update, September 2012

BT One

BT One

Agenda Introductions

Neil Sutton

Vice President – Global Portfolio

BT One Overview

Andrew Small

Vice President – BT One

BT Conferencing

Dan Kirk

Director, Strategy and Portfolio – BT Retail

BT One go to market & enablement tools

Kate Ross

Head of BT One Marketing

Why BT One

Andrew Small

Vice President – BT One

Q&A

Our customers tell us that they need to...

Increase productivity

Collaborate globally

Leverage their assets

Speed up decisions

Ensure communications

security

Enable mobile and flexible

working

Reduce costs

Simplify their technology

Our customers tell us that they need to...

Increase productivity

Collaborate globally

Leverage their assets

Speed up decisions

Ensure communications

security

Enable mobile and flexible

working

Reduce costs

Simplify their technology

1. The Collaboration Paradox – BT Sept 2012

2. Gartner Inc, Amplifying the Enterprise: The 2012 CIO Agenda, January 2012

3. Complexity Kills Profits – CEOs need to simplify their businesses: The European Business Review

Executives lose 25% of a

9 hour day as a result of poor

communication and collaboration1

81% of organisations spend most of

their day working in teams or

collaboratively1

55% of executives are unable to get

enough budget to invest in

the best technology1

56% of executives say slow decision

making is the largest

problem they face1

54% of directors and GMs want to

use their own smartphone and tablet1

32% of global leaders spend over 2 hours commuting each day1

Reducing enterprise costs is

the 3rd most important business strategy for CIOs2

38% of executives deal with 6 or more

different kinds of specialised IT

systems in their workplace3

The IT manager’s dilemma

The IT manager’s dilemma

• Slow decision making & collaboration

problems – 56% of executives say

slow decision making by managers

and colleagues is the largest problem

they face in doing their work

• Not up to date – 56% of

executives say that their IT

Department is not up to

date with the latest technology

• No investment in technology and slow

to adopt BYOD – 38% of executives

say their IT department won’t let them

use their own devices

• Too much security – 59% of

executives say their IT Dept puts

too much emphasis on security over

ease of use.

BT One. Communications that unify 7

One Voice

It’s time to simplify the technology and multiply the benefits…

One Collaborate

One Cloud One Enterprise

Audio, web and video

communications solutions

Global IP Telephony and

Unified Communications

solutions

Voice capabilities that

consolidate disparate

technologies and suppliers

On-premise IP

Telephony and Unified

Communications solutions

BT One. Communications that unify 8

One Voice

Voice capabilities that consolidate disparate technologies and suppliers

• Save costs: Reduce voice, mobile and roaming

costs by 45% with One Voice anywhere

• Less hassle: One contract, one SLA, one bill

• Interoperability: One Voice supports both TDM and

IPT to enable all your estate to work together

• Reduce cost: Eliminate voice access network

infrastructure costs with SIP trunking.

Benefits

One Voice anywhere: New smartphone app and web portal

enabling customers to reduce voice, mobile and roaming costs

by 45%. Priced at $2 per user per month

Regional investment in Latin America: New voice nodes in key

growth markets (Chile and Columbia) delivering extended reach

and cost savings for our customers.

One Voice SIP trunking: Available in 10 countries, SIP Trunking

directs calls over an internet connection leading to cheaper call

rates and connectivity.

What’s new in the portfolio

BT One. Communications that unify 9

One Enterprise

On-premise IP Telephony and Unified Communications solutions

Benefits

• Save time: Reduce implementation timescales

• Save costs: Hardware virtualisation cuts server

costs by 50%, whilst video, desktop and mobile

enhancements bring teams together

• New features: Enhanced collaboration and

improved administration.

What’s new in the portfolio

One Enterprise Cisco: Upgrade to on-site Cisco unified

communications (UC9), available on-site and managed

One Enterprise Lync: Combine enterprise voice, presence,

instant messaging and conferencing in a single, unified platform

One Enterprise Avaya: Latest generation of One Enterprise

Avaya. Avaya Aura enables faster and easier deployment of

voice, video, messaging, and presence, as well SIP based

trunking and applications.

BT One. Communications that unify 10

One Cloud

Global IP Telephony and Unified Communications solutions

Benefits

What’s new in the portfolio

One Cloud Lync: Lync enables multimedia communication

from a single desktop or mobile client. and, for $7 pupm,

can now be delivered from the Cloud as well as the enterprise,

with full voice and feature capability

One Cloud Cisco: Delivering scalable, business grade, Cisco

enterprise UC from the cloud for $15 per user per month.

One Cloud Cisco provided over 16,000 connections for the London 2012 games, serving over 60 venues around the country and made 500,000 calls

BT One. Communications that unify 11

Benefits

Collaborate effectively: Speed up decision

making, reduce travel and associated costs

The next best thing to being there: Instantly meet

face to face using high quality video and audio

Ease of use: Effortlessly switch between content

sharing and video.

One Collaborate

What’s new in the portfolio

Audio, web and video communications solutions

One Collaborate: Cisco Jabber and Avaya Flare enable video,

voice and collaboration to be shared by mobile and office workers

on a range of devices. Free Jabber IM & Presence licences

One Collaborate Video: Provides high definition video and audio

quality in desktop unit, providing an experience similar to

Telepresence from your desk.

On-Net Conferencing: Expanded service offering for on-net

conferencing, delivery of MeetMe for One Voice & Cisco Cloud

BT One. Communications that unify 12

Benefits

One Collaborate

What’s new in the portfolio

Audio, web and video communications solutions

One Collaborate: Cisco Jabber and Avaya Flare enable video,

voice and collaboration to be shared by mobile and office workers

on a range of devices. Free Jabber IM & Presence licences

One Collaborate Video: Provides high definition video and audio

quality in desktop unit, providing an experience similar to

Telepresence from your desk.

On-Net Conferencing: Expanded service offering for on-net

conferencing, delivery of MeetMe for One Voice & Cisco Cloud

Partnership with Dolby

New global partnership with Dolby, pioneers in the

science of sight and sound, to create a service that will

radically improve the user experience of audio

conferencing and unleash the true potential of this

technology for customers around the world.

This partnership will formally be announced shortly.

BT One. Communications that unify 13

BT Advise One

Helping customers define and implement a UC strategy best suited to their business

Benefits

BT Advise One helps customers cut through the confusion

and hype of UC, benefits include:

• Simplifying their UC operations

• Maximising previous investments

• Addressing the challenges of vendor compatibility and

integration

• Including BYOD and Federation into their UC strategy

• Improving security and increase support.

What’s new

BT Advise One: 265 Advise professionals from

around the world with a common delivery and

methodology

Hybrid Architecture Services: A 2-4 week

engagement that defines a multi-vendor UC framework

and architecture aligned to existing infrastructure, plans,

objectives and business drivers

The BT One framework

Consolidate

Reduce cost

Make secure

Simplify

Ready for the

future

Network &

systems audit

Stakeholder

satisfaction

Solution

design

Envisioning Consolidate

Security

policy

Business

case

Project

plan

BT

Connect

BT

Assure

BT One Voice

BT Advise

Reduce

costs

14

The BT One framework

Converge

Reduce

cost

Commercial

flexibility

Resilience

Simplify Operational

flexibility

Improved

user

experience

Strategic

roadmap

Partner

strategy

Reduce costs Network

design

Audio/Video

conference

services

Envisioning

BT One

Enterprise

Deploy

(Enterprise)

Deploy

(Cloud)

Vendor

selection BT One

Cloud

BT

Assure

Quick Start

hybrid

architecture BT Connect

BT Advise

BT One

Voice Mobility

Cloud

Services

Business

case

Project

plan

Virtualisation

User

experience

15

The BT One framework

Extend

Improved

customer

experience

BYOD

Improved

user

experience

Full UC

capability

Collaboration

Mobile device

management

Enhanced

video &

desktop

Innovation

Business

Case

Deploy

(Enterprise)

Deploy

(Cloud)

Contact

centre

Proof of

concept

Project

plan

UC

Quick Start

BT One

Collaborate

BT Contact

BT Advise

Authentication

Wireless

Reduce

travel cost

16

BT One. Communications that unify 17

Making it work for our customers

In order to drive cost efficiency and bring together remote operations, Anglo American

recently deployed One Voice and One Collaborate for audio, video and web conferencing.

To extend and transform the way they communicate with remote colleagues, partners and customers across

regions, this global pharmaceutical company deployed One Collaborate video and BT’s Cloud Contact Cisco

platform for over 500 agents allowing them to grow in size and scope to meet future global requirements.

Major Consumer Packaged Goods company consolidated multiple suppliers and technologies into a single

unified communication solution to maximise collaboration between around 6,000 employees working across

the European Region. They were looking for a solution that was not only robust and reliable, but also a path to

cost effective and seamless future upgrades.

“We chose BT to develop our next generation of voice and data communications services that will greatly enhance

healthcare services to our 340,000 patients and clients. We look forward to working with BT on delivering real

benefits to staff and patients, and facilitating new ways of communication and teamwork.”

Paul Duffy, Belfast Health and Social Care Trust

• One system for all devices

• One solution for all legacy systems

• One global network for all global users

• One Voice, One Collaboration,

One Enterprise and One Cloud

services for all business

requirements

One for all launch campaign

It’s time to simplify your

systems and multiply the

benefits for all.

18

One for all launch campaign

19

Enablement tools for BT One

Virtual showcase video content

BT One app

BT One whitepaper

BT One research

We make it work

We make it work end to end,

connecting end users wherever they are

reliably and at the lowest cost

We make it work together, old or new,

in different places, for different people

and different suppliers

We make it work for the future,

working with the market leaders to give

our customers a roadmap for Unified

Communications

We make it work for you by managing

your UC or delivering it from the cloud

BT One Communications that unify

bt.com/btone/oneforall

BT One. Communications that unify 23

One Voice

It’s time to simplify the technology and multiply the benefits…

One Collaborate

One Cloud One Enterprise

• One Collaborate streaming

• One Collaborate audio

• One Collaborate video

• One Collaborate web

• One Cloud Cisco

• One Cloud Lync

• One Cloud UK

• Lync Pilots

• One Voice SIP trunk UK

• One Voice SIP trunking

• One Voice anywhere

• One Voice conferencing

• One Voice global VPN

• One Voice access

• One Voice call

• One Enterprise Avaya

• One Enterprise Cisco

• One Enterprise Lync

• Managed Services