Steve Dotts1940 S 1900 E Salt Lake City, UT 84108

steve@dotts.com | www.linkedin.com/in/stevedotts | (385) 313-8087

SUMMARY

I have been an IT professional for 15 years. My career has included five different roles within the same organization, each with increasing responsibility and oversight of more complex technologies and functional teams. When I started our organization was decentralized from networking, storage, server infrastructure, and staffing. My initial leadership responsibilities included fostering partnerships with stakeholders and vendors, and the hiring and development of skilled technologists. I was the primary architect tasked with consolidating 12 separate Active Directory domains into a single domain, redesigning the network, improving security, establishing two data centers, implementing automation and lifecycle management for endpoints and applications, creating separate storage solutions for big data and high IO requirements, and introducing ITIL best practices for process improvement. Since then I have used this leadership and management experience to help a startup release its minimum viable product through strategic planning and product development.

CAREER HIGHLIGHTS

Project work for a mobile app startup to help release its minimum viable product.

Restructured IT Department into four functional teams (Service Desk and Computer Support Services, Infrastructure and Enterprise Services, Web Technologies, and Web Services).

Introduced ITIL to our IT department in order to establish workflows, processes, policies, and SOPs based on best practices.

Wrote the first Penn State College of the Liberal Arts Information Technology strategic plan and Information Technology Computer and Security Policy Manual.

Primary architect behind building two new data centers, consolidating firewalls, tiered storage, 10GB networks, and upgrading wireless across 16 buildings.

LEADERSHIP, CERTIFICATIONS, and TRAINING

2014 ITIL: Continual Service Improvement 2013 ITIL Foundations certified, Building Your Service Catalogue, The Power of Metrics for Optimal ITSM

Performance 2012 Contingency Planning 2012 IPv6 Migration and Security 2011 IT Mentors program (duration 1 year) – my mentee was the keynote speaker for the following year’s class. 2011 Payment Card Industry Data Security Standards (PCI-DSS) 2011 PaloAlto firewall 2010 Certified Software Manager 2010 Information Systems Security Professional 2008 IT Leadership program (duration 1 year) – conducted by Mor Associates, a nationally recognized training

organization in IT leadership. 2007 and 2009 Project Management 2006 Intrusion Detection and Prevention, Cisco PIX firewall, Cisco routing and switching

WORK EXPERIENCE

OptActive, Inc. Salt Lake City, UT December 2015 – PresentSpecial Project Freelance Contractor

Vision and direction setting

Strategic and business planning Establishing and building company culture Building and leading executive team Product development and design via the executive team

Pennsylvania State University, College of the Liberal Arts, University Park, PADirector of Information Technology January 2014 – May 2015

Provided leadership and oversight for an IT unit with 42 FTEs College specs: approx. 2000 faculty, graduate students, undergraduates, and staff; 23 departments, 16

Centers, 18 buildings, two data centers, and approx. 1900 computers (85% Windows, 15% Macs) Established strategic partnerships with stakeholders Managed an IT budget of $950,000; not including salaries Provided technical direction about networking, server, storage, and infrastructure technologies. Negotiated with vendors for best price/value.

Systems Design Specialist July 2006 – January 2014 Manage IT Staff that support the infrastructure and special projects. Ensure security requirements and best practices are implemented in solutions. Research current trends and identify solutions that will improve IT effectiveness. Provide technical guidance to other staff about networking, server, storage, and infrastructure technologies. Negotiate with vendors for best price/value.

Network System Specialist November 2003 – June 2006 Install, configure, and maintain network hardware and associated software; including Cisco firewalls,

routers, switches; 3COM and Dell switches; Network Observer network analyzer, Snort, Syslog. Develop plans, schedules, and requirements for the deployment of network equipment and technologies. Develop effective processes and procedures to setup, manage, and troubleshoot network equipment.

Microcomputer Information Specialist July 2001 – October 2003 Initial setup, maintenance, and troubleshooting Windows 2000 and Windows XP Professional, Windows

2000 and 2003 Server, and Active Directory. Initial setup, maintenance, and troubleshooting user accounts, disk quotas, and virus protection.

Staff Assistant February 2000 - July 2001 Manage departmental desktops (Windows 98, Windows 98SE, and Windows 2000). Installation of new peripheral and software. Consulted users on complex problems/issues and offered appropriate solutions. Provided basic and intermediate user training.

EDUCATION

South Hills School of Business and Technology, State College, PA Associate Specialized Business degree in Business Administration

- Accounting with Microcomputer Option – graduated June 1994 - GPA 3.60

INTERESTS

Whitewater kayaking, mountain biking, climbing/bouldering, and hiking.