Stephen W. WattsNorthcentral University

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E-Learning IntroductionIntroduction4 Types of e-Learning

What are They?Benefits to our CustomersBenefits to our Company

Next StepsConclusionQuestions?References

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Introduction to e-Learning“The use of technologies in learning

opportunities, encompassing flexible learning as well as distance learning, and the use of information and communication technology as a communications and delivery tool, between individuals and groups, to support students and improve the management of learning” (HEFCE, 2005, p. 12).

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Four Types of e-LearningInformal

(A learner accessing information on their own.)Self-paced

(Computer-based or Web-based Training)Leader-led

(Synchronous and Asynchronous learner training.)

Performance support tools(Help tools for specific tasks.)(Broadbent, 2002, p. 10)

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Using Informal e-LearningPublic Web SitesAssists our Customers

Learn more about usLearn more about our productsLearn more about our technologies

Benefits XYZFewer questions on the Help DeskGreater Customer Satisfaction with our

products and technologies

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Using Self-Paced e-LearningTraining on Demand

Traditional classroom training made available in a video based, online format

Self-Study CD-ROMSome will have the same content as our instructor-led classes

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Self-Paced e-Learning for CustomersSame content as in a traditional classroomGet started on training right awayComplete classroom content

Full lectures covering vital materialWhite board discussions of conceptsHands-on activitiesAvailable at any time, in any location

Customize your content by selecting the topics of greatest interest or need.

Save time and money on travel!

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Self-paced e-Learning for XYZCreate content using current instructor staffMultiple-offerings to tailor to each customer

situationOnlineCD-ROM

Sell to ‘low hanging fruit’Disparate learning stylesDramatically reduced training budgets

Build good will and experience with our product and instructors

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Using Leader-led e-LearningSynchronous online instructional experience

Comparable to traditional classroom experiences

Top-rated and trained instructorsCutting-edge curriculumHands-on activities to reinforce learning

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Leader-led e-Learning for CustomersInstructor teaches the class ‘live’Interactive and collaborative technologyImmediate feedback and answers to

questionsSame material as the traditional classroomExtensive hands-on activities to foster

greater understanding and interaction between instructor and student

No need for expensive travelLearn from anywhere

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Leader-led e-Learning for XYZKeep full-time instructor staff busyNo expensive travel or overtimeInstructors can teach from anywhereMore full classrooms

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Using Performance Support Tools (PST)Task oriented trouble shooting

Tech supportWizards Searching key words or phrases for specific

concernsAutomated support for oft asked questions

Web based Phone based (VRU)

Moderate help-desk calls through the use of automation

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Next StepsMake the decisionCreate the toolsImplement the toolsMarket the toolsProfit from the tools

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Conclusione-Learning for the company

Keeps costs downMore opportunities to help our customers

e-Learning for our CustomersWide range of tools to assist according to their

needDecreases costs associated with trainingWorld-wide access anytime, anywhereFlexibility is THE number one draw for e-

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Questions?

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ReferencesBroadbent, B. (2002). ABCs of e-learning: Reaping the benefits and avoiding the pitfalls. San Francisco, CA: Jossey-Bass/Pfeiffer.

Higher Education Funding Council for England. (2005) HEFCE Strategy for E-Learning. Bristol, England: Author.

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