Stephanie Louise Harris

Somerton, Somerset 07920 291434

Nationality: British Driving License: Full License Type B (car) (Clean) Personal License Holder

Work Experience 2013 to date Learndirect, South West Trainer/Assessor 2014 to date The Bear Inn, Street Front of House 2011 to 2013 Mallards, Midsomer Norton Assistant Manager 2009 to 2011 Envy Nightclub, Street Supervisor 2010 to 2011 Wookey Hole Hotel, Wells Receptionist

Learndirect Trainer/Assessor May 2013 - Present

Assessing for Diplomas in Hospitality, Management, Customer Service, and Business and Administration

Preparing and supporting learners for their technical certificates

Preparing learners for examinations in English, Maths and ICT (Functional Skills) Levels 1 and 2

General administration duties

Adhering to Safeguarding policies

Assessing and Storing learner files on online portfolios

Maintain Occupational Competency through Standardisation Meetings and relevant training

Managing my own diary, and those of my learners and their employers

Meeting with large employers and discussing the opportunities that training will present for their business

Mallards Public House Assistant Manager, Oct 2011 – May 2013

Staff Employment and Training

Serving Food and Drink to customers

Ensuring that all Legislation is being adhered to

Accounts and Cash Control

Dispute resolution, dealing with incidents, Writing up reports, co-operating with the emergency services

Attending pubwatch meetings

Health and Safety

Cellar Management

Administrative Work

Ordering Stock and sundries

Banking and Change Orders

Overseeing Security and Doorstaff

Entertainment-DJ’s and Promotional activity

Ensuring Tasks are completed on time and that everyone knows what they are doing, Overseeing the running of the Bar and kitchen

Envy Nightclub, Street Supervisor, Nov 2009–Oct 2011

Serving drinks to customers

Cashing Up - Including Refunds

Dispute resolution

Stocking-up

Cellar Management

Administrative Work

Stock Takes

Ensuring Tasks are completed on time and that everyone knows what they are doing, Overseeing the running of the Bar, ensuring all mistakes are rectified.

Wookey Hole Hotel, Wells Receptionist, Nov 2010–Oct 2011

Working primarily on Reception Desk, ensuring bookings and customers were dealt with efficiently

Cash Handling

Cashing up tills

Banking

Dealing with Online Bookings and, also, queries from agencies.

Serving food and drink to customers

Housekeeping

Dispute resolution

Making bookings

Taking telephone calls

Cellar Management

Poachers Pocket

Preparing fresh meals during lunch and dinner service

Adhering to strict Health and Hygiene regulations, Opening, Closing and Preparation of the kitchen

Sous Chef, Nov 2004 – Apr 2007

Completion and understanding of kitchen documentation

Ordering of stock Involved in discussion with regards to new menu ideas

Ensuring good stock rotation

Education 2005-2007 Strode College, Street 2000-2005 Whitstone Technology College, Shepton Mallet

Qualifications B-TEC: Public Services Distinction star GCSE: English Language (B)

German (B) Textiles (B)

ICT (short course) (B) English Literature (C) Maths (C) Science (double) (C) (C) Statistics (C) Child Development (C) Religious Studies (short course) (C)

BTEC Level 3 Award in Education and Training (formerly PTLLS) (QCF)

Level 3 Certificate in Assessing Vocational Achievement (QCF) Functional Skills; Maths, English and ICT at Level 2 BCS Certificate in ICT Welcome Host Gold Qualification in Customer Service BIIAB Level 2 Award for Personal License Holders and Personal

License Holder BIIAB Level 2 Award in Introductory Licensed Retail Operations BIIAB National Certificate in Licensed Retailing BIIAB “Profit through Quality” Beer and Cellar Management

Course Level 2 NVQ Diploma in Food and Beverage Service with Key

Skills in Maths and English Level 1

Non-Academic Achievements

Duke of Edinburgh’s Award Scheme-Bronze and Silver

Adult Instructor (Sergeant) in the Army Cadet Force ( Somerset Batallion) The Rifles

Personal Statement

I am a lively and friendly person who gets on well with people. I like to work alongside others as part of a team but I also work well individually. Within a team, I am particularly good at Delegation because of my Leadership qualities. I have a talent for instinctively knowing how to get a person to use their full potential, using their individual strengths to get the task at hand done properly. I work best around others because I am very sociable and I enjoy the company of people I am acquainted with. I am a bubbly person within my peers. I developed my ICT skills throughout school and college and am now able to apply them to my working environment. I pick up new software packages quickly and I now have a greater knowledge of computers and how they work. I am extremely confident using computer software such as spread sheets and Email, and can easily create a word document using all of the appropriate skills required. I was a dedicated member of the Army Cadet Force for 5 ½ years and since returned to them as an Adult instructor for 3 years. I enjoyed learning the skills I was taught and love being able to contribute to the lives of other young people like myself. I was most recently an assessor for a national training provider, and I am looking for a new position in which I can utilise my skills. I am a very organised and conscientious individual, with a passion for helping others to reach their hidden potential. I work well to deadlines, ensuring that each learner has a detailed portfolio to submit to the exam board. I work with each learner to achieve their functional skills in ICT, Maths and English, so I am qualified to a high level myself. I feel that a high level of training ability is one of my biggest attributes. I am patient and understanding and have worked with a variety of learners with different age, language and ability ranges. I currently travel a great deal within my role, so I am comfortable having to travel great distances. On average I cover around 2000 Miles per month, with some overnight stays necessary. I hope you can see me as a valuable member of your team, and I look forward to hearing from you.

References available upon request