Your guide to

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What is DSL?Why choose Afaq DSL Shamel?Understanding DSLInformation on internal wiringKnow the cablesModem & SplitterModem installation stepsActivating your accountModem settingsIntroducing the world of m3comGlossary

Thank you for your interest in Afaq DSL Shamel...Your internet experience will never be the same again. Inside you will find all the information you need regarding your new service. We hope you enjoy your new internet service with Afaq DSL Shamel.

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DSL technology is a great way for you to access the interneton your phone line.The technology is designed to not only give youa smoother service but also allows you to use your phone while you are connected online.

Afaq DSL Shamel is designed to give you total peace of mind. As a customer you will benefit from:

• Afaq DSL modem at a competitive price with the option of installments.

• Free delivery and installation.

• No down payment required and easy payment options.

• Technical support center (906) dedicated for broadband internet users around the clock.

• Using a fixed connection with unlimited downloads.

• High-speed internet at incredible prices.

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4

TelephoneComputer

Electrical Socket

Modem

Your Line

Splitter DistributionPoint

STC's Line

STC Network

Phone Jack

Your DSL line is made of two parts, as seen in the diagram above.1- The STC line from the network to the Distribution Point on your wall. 2- Your line from the Distribution Point to the modem.

Understanding DSL

5

There are several types of Distribution Points used by STC. They are either fitted to the house, building wall or possibly to the perimeter wall. They all have one set of contacts from the STC line and parallel to these are the contacts for your line.

When fitting your line to the Distribution Point you should always ensure that:

- Wire should be firmly gripped by the contact.- Contacts should be clean.- Distribution Point should be kept closed after installation.

Once you connect your cable please ensure that the weather protection cover or lid is replaced and secured. Exposure to weather will cause corrosion of the contacts and this will reduce the quality of your line and any other lines from the Distribution Point. * If the Distribution Point does not have a cover or is damaged, please contact 907.

Correct Incorrect

Information on Internal Wiring:1- Protected Distribution Point

The cable used from the Distribution Point must be of the right size and quality. You need to use a CAT 5 cable with a strong outer sheath for protection. If a CAT cable is not available, please make sure you use a good twisted pair cable. The diameter of the wire should be 0.5mm. Only single wires should be connected to each terminal, and any extra wires should be trimmed and left unconnected.

Note:- Do not connect more than onewire to each contact.- Do not use a standardelectrical or bell wire.

2- The Cables

6

Your wires connectingto the Distribution Point outsideyour house should always bekept seperate and straightto improve line quality(see illustration).

STC LINE YOUR LINE

Remember Close distribution pointafter installation

STC's Line

The cable from the Distribution Point to the socket in your home should be kept as short as possible and secured to the wall to prevent movement. It is important to also keep the cable in the shade as much as possible.

If possible, cables outside should be buried to keep it cool and prevent disturbance. High temperatures cause the resistance of the wire to increase and reduce your DSL signal.

Please ensure cable is secured as straight as possbile

Distribution Point

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3- From the Distribution Point to Your Home

äÉfÉ«ÑdG ∫ÉÑ≤à°SGh ∫É°SQEG ‘ Ωóîà°ùj ‐ المودم • á«JƒÑμæ©dG áμÑ°ûdG ¤EG ∂H ¢UÉÿG ôJƒ«ÑªμdG øe

ôaƒàj ɪc ,á«fhÎμdE’G ™bGƒŸG ¢Vô©H Ωƒ≤J »àdGh

âfÎfE’G ΩGóîà°SG ∂`d í`«àJ kÉ``YGƒfCG É¡æe

ΩOƒ`e ΩGóî`à°SÉ`H í`°ü`æf .(¢ùdô`jGh) kk É«μ∏°S’

⋲°Tɪà«d kÉ°ü«°üN ºª°üŸG πeÉ°T DSL ¥É`aBG

á°ùaÉæe QÉ©°SCÉH ájOƒ©°ùdG ä’É°üJ’G áμÑ°T ™e

.Iöù«eh

hCG ¢ûjƒ°ûJ …CG OƒLh ΩóY ¿Éª°†d Ωóîà°ùj - الموزع • ∂dÉ`°üJG áYô`°Sh ∂`Ø`JÉg IOƒ`L ⋲∏`Y ô`KDƒj π`NGóJ

.âfÎfE’ÉH

.âfÌjE’G ∂∏°S êÉàëj ’ »μ∏°SÓdG ∫É°üJ’G á«°UÉN ∂∏Á …òdG ∫ƒªëŸG ôJƒ«ÑªμdG ¿CG á¶MÓe ƒLôf

• Modem/Router - used to transmit and receive data from your computer to the website you are on. It is also the method by which you can use the internet wirelessly.

• Splitter - used to ensure there is no interference between your telephone and the internet connection.

Please note that laptops that offer wireless access do not requirethe ethernet connection.

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عزيزنا العميل، نرجو مراعاة ا�مور التالية عند تركيب المودم:

الموقع المناسب للمودم ‘ ᫪gCG øe ¬d ÉŸ ΩOƒª∏d Ö°SÉæŸG ™bƒŸG QÉ`«àNG IÉ`YGôe ⋲Lôj ,ΩOƒ`ª∏d ∂`Ñ«côJ π`Ñb

.∫É°üJ’G IOƒL Ú°ù–

كما يرجى مراعاة ا�مور التالية لتحسين جودة االتصال: .∫õæŸG πNGO »μ∏°SÓdG ∫É°üJ’G ∫ƒ°Uƒd Ö`°SÉæe ¿É`μe ‘ ΩOƒª`dG ™`°Vh ⋲∏Y ¢UôMEG •

.IÒ°üb ∑Ó°SC’G πc ¿ƒμJ ¿CG π°†Øj • .á«FÉHô¡c ∑Ó°SCG …CGh DSL ∂∏°S ÚH º°S 30 øY π≤J ’ áaÉ°ùe ∑ôJ ⋲∏Y ¢UôMEG •

.áÑ°SÉæŸG äÉàÑãŸG ΩGóîà°SÉH §FÉ◊G ¤EG ∑Ó°SC’G âqÑK •.∫õæŸG ¤EG ∂∏°ùdG ∫ƒNód á£≤f ∫hCG ‘ ´RƒŸG Ö«cÎH ºb •

.Îe 50 ¤EG π°üJ áMÉ°ùe ¥É£f ‘ ΩOƒŸG ΩGóîà°SG ∂æμÁ •IÌc ¿CG å«M ¿ÉμeE’G Qó≤H ΩOƒŸG øe ÜÎ≤J ¿CG π°†Øj áYöS π°†aCG ⋲∏Y ∫ƒ°üë∏d •

.á«μ∏°SÓdG IQÉ°TE’G Iƒb ⋲∏Y »Ñ∏°S ÒKCÉJ É¡d ∫RGƒ©dG

To install your modem please follow the following steps:

Modem locationBefore installing your modem/router it is important you pick a suitable spot for it.

Please consider the following:• Keep the modem/router centralized so you don’t loose speed due to walls.• Keep all cable lengths short.• Keep at least 30 cm away from any electrical cables.• Secure cables to the wall with the correct fasteners.• Use the splitter at the first point in which the cable enters the house.• Your modem can be accessed for a distance of up to 50 meters.• For optimal usage you should stay as close as possible to the modem and the more barriers in place, such as walls, the weaker your wireless signal will be.

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خطوة (1) تركيب الموزع

ÒNC’G ∂∏°ùdG π«°UƒàH ºb

‘ ∞JÉ¡∏d ¢ü°üîŸG ¿ÉμŸÉH

‘ iôNC’G á¡÷Gh ,´RƒŸG

.IöTÉÑe ∞JÉ¡dG

¢ùÑ≤e

AÉHô¡μdG

¿ÉμŸÉH ∂∏°ùdG π«°UƒàH ºb

,´RƒŸG ‘ ΩOƒª∏d ¢ü°üîŸG

.IöTÉÑe ΩOƒŸÉH iôNC’G á¡÷Gh

∂∏°S π«°UƒàH ºb ºK

.AÉHô¡μdG ¢ùÑ≤à AÉHô¡μdG

¿ÉμŸÉH ∂∏°ùdG π«°UƒàH ºb

‘ ∞JÉ¡dG Qó°üŸ ¢ü°üîŸG

Qó°üŸÉH iôNC’G á¡÷Gh ,´RƒŸG

.§FÉ◊G ‘ ∞JÉ¡∏d OhõŸG

Step (1) Splitter

Connect phone line into the line shot and other end into the source in the wall.

Connect telephone cable into the telephone slot and the other end into your telephone.

Connect modem cable into the modem slot and other end into the modem. Connect the power adaptor to the socket.

Connect your internet (ethernet) cable to the correct slot on the back of your computer. Then connect the other end to any of the slots in your modem.

Connect your internet (ethernet) cable to thecorrect slot on the bacyour computer. Thenconnect the other end any of the slots in yourmodem.

Step (2)A-Computers with wireless access

To get started turn on the wireless network connection on your computer.

B-Computers without wireless access

خطوة (2)أ- أجهزة الكمبيوتر التي تحتوي على خاصية االتصال الالسلكي

.∂H ¢UÉÿG ΩOƒŸG IQÉ°TEG •É≤àdE’ ∂dPh »μ∏°SÓdG ∫É°üJ’G á«°UÉN 𫨰ûàH ºb

ب- أجهزة الكمبيوتر التي ال تحتوي على خاصية االتصال الالسلكي

ΩOƒŸGôJƒ«ÑªμdG RÉ¡L

(âfÌjEG) âfÎfE’G ∂∏°S ±ôW ∂Ñ°TEG

âfÌjE’G πNóà ôNB’G ±ô£dGh ΩOƒŸÉH

.ôJƒ«ÑªμdG RÉ¡L ‘

(âfÌjEG) âfÎfE’G ∂∏°S

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kÉ≤aôe √óéà°S …òdGh z¢üMÉa{ èeÉfôH ¢Uôb ™°VƒH ºb

¢UGôbC’G ábGƒ°S ‘ ΩOƒŸG ¥hóæ°U ‘

á°TÉ°ûdG ⋲∏Y ô¡¶à°S »àdG áeRÓdG äGƒ£ÿG ™ÑJG

.ΩOƒŸG äGOGóYEG ∫ɪcE’

خطوة (3) إعدادات المودم

.ΩOƒŸG äGOGóYEG ∫ɪcE’ ¢üMÉa èeÉfôH ∫ɪ©à°SEÉH í°üæf :πeÉ°T DSL ¥ÉaBG AÓª©d

Ò«¨àd ∂dqƒîJ ¬H á°UÉN äGOGóYEG áëØ°U ΩOƒe πμd :πeÉ°T DSL ¥ÉaBG AÓªY Ò¨d

.ΩOƒŸG äGOGóYEG áëØ°U ¿GƒæY ⋲∏Y ∫ƒ°üë∏d ∂H ¢UÉÿG ΩOƒŸG π«dO IAGôb ƒLôf ,äGOGóYE’G

¤EG ÖgPEG .ΩOƒŸG äGOGóYEG áëØ°U ¤EG π≤àæJ ±ƒ°S

áeRÓdG äɪ«∏©àdG ´ÉÑJEÉH ºbh QhôŸG áª∏c äGOGóYEG

.∂H á°UÉÿG QhôŸG áª∏c OGóYE’

¿GƒæY ∫ÉNOEÉH ºb ºK âfÎfE’G íØ°üàe íàØH ºb

.íØ°üàŸÉH ¿Gƒæ©dG áfÉN ‘ ΩOƒŸG äGOGóYEG áëØ°U

Insert the Fahess CD, which you will find in your modem box into the CD drive.

Open the wizard and follow the simple instructions provided.

Step (3) Setting up your modem

Afaq DSL Shamel customers- it is highly recommended you use the Fahess CD to set up your modem.

Open your internet browser and enteryour IP address in the address bar.

Go into your modem settings and follow the steps to set up the password.

Non Shamel customers- each modem has a different IP address see your modem instruction manual to get your address.

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Afaq DSL Shamel customers: Once you request installation of your new AFAQ DSL Shamel modem you will receive a text message from STC with the user name and password. If you lose your password send a SMS to 906 entering 8111, then area code (e.g 01 for Riyadh) then your telephone number, your username and password will be sent to your mobile (Example 8111 015555555).Non Afaq DSL Shamel customers:Your activation code will be on your recharge card.Please follow the instructions on the back of the card.

IP addressAfaq DSL Shamel customers: your IP address will automati-cally be set up when you follow the steps in the Fahess installation wizard or visiting through http://192.168.1.1Non Shamel customers: every modem manufacturer has a differentIP address, you can find your IP address in your modem user manual.

Getting password for modem1. For Afaq DSL Shamel customers, you can retrieve your modem password by accessing the Fahess wizard and following the steps provided.2. For non Afaq DSL Shamel customers enter IP address in the address bar of your web browser.3. Be sure you remove the proxy from the browser settings.

* Note: please ensure you keep your password safe; don’t let anyone else access your modem.

πeÉ°T DSL ¥ÉaBG ΩOƒe Ö«côJ ∂Ñ∏W Qƒa :πeÉ°T DSL ¥ÉaBG AÓª©d

…ƒà– ájOƒ©°ùdG ä’É°üJ’G ácöT øe á«°üf ádÉ°SQ ∂∏°üJ ±ƒ°S

.∂H á°UÉÿG QhôŸG áª∏ch Ωóîà°ùŸG º°SG ⋲∏Y

∂H á°UÉÿG QhôŸG áª∏ch Ωóîà°ùŸG º°SG ∂fGó≤a ádÉM ‘ :á¶MÓe

∫ÉNOEG ™e 906 AÓª©dÉH ájÉæ©dG õcôe ¤EG á«°üf ádÉ°SQ π°SQCG

ºbQ ºK (¢VÉjô∏d 01 πãe) á≤£æŸG õeQ ºK áaÉ°ùe ºK 8111 ¤EG Qhôª`dG áª∏ch Ωóîà°ùŸG º°SÉH IÒ°üb ádÉ°SQ ∂∏°üàd ∂ØJÉg

.(8111 015555555) ∫Éãe .∂dGƒL

Ωóîà°ùŸG º°SG óŒ ±ƒ°S πeÉ°T DSL ¥ÉaBG AÓªY øe øμJ ⁄ GPG

äGOÉ°TQE’G ´ÉÑJEG ƒLôf .∂H á°UÉÿG âfÎfE’G ábÉ£H ⋲∏Y QhôŸG áª∏ch

.ábÉ£ÑdG ∞∏N IOƒLƒŸG

عنوان صفحة إعدادات المودم áëØ°U ¿GƒæY äGOGóYEG πªàμJ ±ƒ°S :πeÉ°T DSL ¥ÉaBG AÓª©d

ô`Ñ`Y ∫ƒNódG hCG ¢üMÉa èeÉfôH äɪ«∏©J ´ÉÑJEG Oôéà kÉ«FÉ≤∏J ΩOƒª`dG

http://192.168.1.1,¬H á°UÉN äGOGóYEG áëØ°U ΩOƒe πμd :πeÉ°T DSL ¥ÉaBG AÓªY Ò¨d

.ΩOƒŸG äGOGóYEG áëØ°U ¿GƒæY ⋲∏Y ∫ƒ°üë∏d ∂H ¢UÉÿG ΩOƒŸG π«dO IAGô≤H ºb kÓ°†a

للحصول على كلمة المرور الخاصة بالمودم äɪ«∏©J ´ÉÑJEG Oôéà ΩOƒŸÉH á°UÉÿG QhôŸG áª∏c ⋲∏Y ∫ƒ°ü◊G ∂æμÁ :πeÉ°T DSL ¥ÉaBG AÓª©d .1

.14 áëØ°U ‘ ∫hóé∏d ô¶fCG hCG ¢üMÉa èeÉfôH

‘ ¿Gƒæ©dG áfÉN ‘ ΩOƒŸG äGOGóYEG áëØ°U ¿GƒæY ∫ÉNOEÉH ºb kÓ°†a :πeÉ°T DSL ¥ÉaBG AÓªY Ò¨d .2.íØ°üàŸG

.íØ°üàŸG äGOGóYEG øe »°ùchÈdG AɨdEG øe ócCÉJ .3

.ôNBG ¢üî°T πÑb øe É¡eGóîà°SG ΩóY ¿Éª°†d øeBG ¿Éμe ‘ QhôŸG áª∏μH ®ÉØàM’G ƒLôf :á¶MÓe *

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001

003

006

007

011

013

014

http://192.168.1.1

http://192.168.1.1

http://192.168.1.1

http://192.168.1.1

http://192.168.1.1

http://192.168.1.1

http://192.168.1.1

Afaq_shamel

Afaq_shamel

Afaq_Shamel

Afaq_Shamel

Afaq_shamel

Afaq_shamel

Afaq_shamel

stccpe_2007

stccpe_2007

Stccpe_2009

Stccpe_2009

stccpe_2007

stccpe_2007

stccpe_2007

Modem Type IP Address User Name Password

001

003

006

007

011

013

014

http://192.168.1.1

http://192.168.1.1

http://192.168.1.1

http://192.168.1.1

http://192.168.1.1

http://192.168.1.1

http://192.168.1.1

Afaq_shamel

Afaq_shamel

Afaq_Shamel

Afaq_Shamel

Afaq_shamel

Afaq_shamel

Afaq_shamel

stccpe_2007

stccpe_2007

Stccpe_2009

Stccpe_2009

stccpe_2007

stccpe_2007

stccpe_2007

كلمة المروراسم المستخدمعنوان الصفحةنوع المودم

STC الجـدول أدنــاه يوضـح صفحة إعدادات مودمالخاص بعمالء آفاق DSL شامل:

´ƒf ºbQ ¿CÉH º∏©dG ™e ,QhôŸG áª∏ch Ωóîà°ùŸG º°SG ‘ IOƒLƒŸG ±ôMC’G áHÉàc ºéM :ßM’

.RÉ¡÷G ∞∏N OƒLƒe ΩOƒŸG

906 ¢†jô©dG ¥É£ædGh âfÎfE’G äÉeóÿ »æØdG ºYódG õcôà ‹B’G OôdG äGƒ£N ™ÑJEG äÉeƒ∏©ŸG øe ójõŸh

m3com.com.sa á«fhÎμdE’G ºμ©e áHGƒH IQÉjR hCG

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ábÉ£dG

“DSL”

âfÎfE’G

»μ∏°S’

(DSL)

âfÌjEG

(LAN)

πª©j QÉ«àdG

õgÉL “DSL” `dG §N

äÉfÉ«ÑdG ≥aóJ ácô◊

íØ°üà∏d õgÉL ΩOƒŸG

á«μ∏°SÓdG áμÑ°ûd

á∏©Øe

º«∏°S

ΩOƒŸG π°üëj ’

QÉ«àdG ⋲∏Y

IQÉ°TEG ±É°ûàcG ΩóY

“DSL” `dG

Ωóîà°ùŸG º°SG ‘ CÉ£N

QhôŸG áª∏c hCG

»μ∏°SÓdG ∫É°üJ’G á«°UÉN

ádÉ©a ÒZ

á≤∏M ±É°ûàcG ΩóY

âfÌjE’ÉH π°Uh

AÉHô¡μdG á∏«°UƒJ ¢üëa ⋲Lôj

IQÉ°TEG øY åëÑdG ádhÉfi

“DSL” `dG

⋲∏Y äÉfÉ«H π≤f óLƒj

âfÎfE’G áμÑ°T

⋲∏Y äÉfÉ«H π≤f óLƒj

á«μ∏°SÓdG áμÑ°ûdG

⋲∏Y äÉeƒ∏©e π≤f ∑Éæg

áμÑ°ûdG ábÉ£H

مؤشراتأخضر ثابتأخضر متقطعغير مضاءإضاءات المودم

الجـدول أدنــاه يوضـح كـل مؤشـر في حـالة ا�ضـاءة بشـكل ثابت أو بشكل متقطع أو غير مضاء نهائي�.

“Power”

“DSL”

Internet

Wireless (DSL)

Ethernet (LAN)

Modem is not getting power

DSL signal is not detected

Incorrect username or password

No Wireless connection

No Ethernet link detected

Check the power connection

Attempting to synchronize

Exchanging data

Wireless traffic transmitting

Carrying data traffic

Power is on

DSL line is ready for data traffic

Modem is ready for browsing

Enabled wireless connection

Ethernet link between PC and modem

established

Modem LightBehavior Unlit Blinking Steady Green

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Afaq DSL Shamel is more than just high speed internet. It is a complete change of the way you live your life. Now you can do more than just access sites faster, you can further your career by taking online courses and entering online classrooms.

If you want to make a little spare cash or even open an online business, with high speed internet you will find it easy and fast. Afaq DSL Shamel is also the best tool for bringing friends and family closer together.With Afaq DSL Shamel you can enjoy hours of video and voice calls and not have to worry about the cost.

Enjoy the Afaq DSL Shamel service and see how it changes your life.

The Real Benefits of Afaq DSL Shamel

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Introducing the World of M3com for Afaq DSL Shamel Customers

Welcome to the wonderful world of m3com.com.sa a new site brought to you by STC to bring together all your online needs under one roof.

All that is required is to register with us and you will benefit from a new email address to keep you in touch with all your friends and family. You will also have access to our online forums, games, video clips and much more. Just visit our site at www.m3com.com.sa

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Internet Protocol (I.P address)

Every computer connected to the public internet has a unique number. This number consists of 4 separate numbers separated by periods. This number is used to identify your location.Example: http://192.168.1.1 Kbps and Mbps

These are the speed of which you can download. Packages with Afaq DSL start at 128 Kbps (Kilo Bits per second) and depending on your line distance and quality you have the choice to go up as high as 20 Mbps (Mega Bits per Second).

If you are a recent user of computers or the internet then in the index below you will find some important keywords:

RJ11 connector

The cable that leads from modem to the splitter.

RJ45 connector (Ethernet cable)

The cable that leads from your PC to your modem (or router). FTP (File Transfer Protocol)

Ability to transfer files from one computer to another, for viewing or other purposes.