State of Qatar ICT Development Strategy · 68 ICT Investment Opportunities 1 Cyber-Security 2 Integrated Data Mgmt. and Monetization 3 Cyber Physical Systems 4 ISP 5 ICT Training

State of Qatar ICT Development Strategy

68 ICT Investment Opportunities

Presented at: “ICT Investment Forum” on 17 June, 2012

Disclaimer: ICT Investment Opportunities Fact Sheets

All market and financial projections presented in this study are based on best-effort estimate, ictQATAR clearly advices others toconduct their own research, study and analysis and not to use the study or any information, data, projections or analysis as a baseor support for any investment decision. Any such usage shall be at the sole risk of the user. ictQATAR exempt itself of any liabilityin respect of the use of this study and its contents by others.

IctQATAR makes no representations or warranties, whether express or implied and assumes no liability for any information that isrelied upon in this report. Interested parties should independently review and seek legal advice concerning all applicable laws andregulations pertaining to the provision of telecommunications services in Qatar and to conducting business in Qatar. In particular,interested parties should review the applicable regulatory framework and licensing framework of ictQATAR to understand therequirements and limitations for the provision of any telecommunications services in Qatar.

68 ICT Investment Opportunities

1 Cyber-Security

2 Integrated Data Mgmt. and Monetization

3 Cyber Physical Systems

4 ISP

5 ICT Training & Education

6 IT Consulting

7 e-Commerce

8 e-Payment

9 Mobile Wallet

10 Mobile Applications

24 Traffic Control Systems & Services

25 Global Customs Gateways

26 Surveillance Systems and Services

27 Fleet Management

28 Planning Tools

29Data Acquisition, Tele-Command, Tele-Control Systems and Services

30 Message Handling Systems

31 Geospatial Info. Sys. & Road Advisory Serv.

32 Cloud Computing for SMEs

47 Defense Systems & Applications

48 Customer Analytics (BI) Tools

49 IT Systems Maintenance & Support

50 Financial Software & Services

51 e-Banking

52 Multi-site IP-VPN

53 Information Management Systems

54 Online Service Bundling

55 Systems Monitoring

2

10 Mobile Applications

11 Digital Content

12 Digital Advertising

13 Hosting Services

14 e-Learning

15 Logistics

16 Multi-Purpose Smart Cards

17 Ticketing

18 Centralized MIS and Workflow Tools

19 Location-based and Tracking Services

20 Self-service Terminals

21 e-Information

22 Access Solutions to Physical Systems

23 Data Processing Tools and Services

33 Live Streaming

34 AV Monitoring

35 Geographic Information Systems

36 Data Monitoring Systems

37 Smart Metering Systems

38 Wind Power Forecasting

39 Virtual Plants Management Tools / Services

40 Grid Management Solutions

41 Demand Side Management Tools / Services

42 Business Process Automation

43 Business Process Outsourcing

44 e-Society

45 G2G / G2C / G2B e-services / Applications

46 e-Services Terminals Management

56 Market Places/ Aggregators

57 Campaign Automation

58 Medical Devices Asset Management

59 Healthcare Applications

60 Clinical Informatics

61 e/m-Health

62 Social forum / e-forum

63 Gait Recognition

64 Arabic Speech Recognition Solutions

65 Social Affairs Web-portals

66 Extended Enterprise Integrated Solutions

67 Integrated Software Solutions for Education

68 CAD Tools

Source: Booz & Company analysis

� As Internet connectivity and digitization increase, computing systems are increasingly being targeted by sophisticated cyber attacks

� Cyber security addresses defense of existing systems and networks against cyber attacks. It encompasses (i) policies and regulations; (ii) human capital capabilities and skills; and (iii) technologies

Developing Cyber Security opportunity depends on favorable policies and regulations, human capital skills and technologies

� Several players offer security solutions in

Business Models and Top Down Financial Outlook (USD Million)Overview

Revenues COGS + OpEx

� Commercial opportunities relating to policies and regulations:– Offering Courses for audit

professionals covering: cyber security certifications, research, technical guidance, etc.

– External audit commercial comp.

� Commercial opportunities relating to people development should be pursued:– Cyber Security Certifications– Cyber Security Awareness

Programs

Competitive Dynamics

CapEx / Funding / NPV

A

B

Description

Cyber SecurityO1

0.70.41.1 0.8

0.2 0.5

28.1

2015

10.3

2013

1.0

2017

22.3

2015 2017

1.7

2013

9.5

i

ii

i

ii

N/AN/A N/A

$1.6Mn

$1.2Mn

$38.0Mn

N/AN/A N/A

N/AN/A N/A

4.61.80.4

2.10.80.2

1.00.50.2

0.80.40.2

All market and financial projections presented in the study are based on best-effort estimate, ictQATAR clearly advices others to conduct their own research, study and analysis and not to use the study or any information, data, projections or analysis as a base or support for any investment decision. Any such usage shall be at the sole risk of the user. ictQATAR exempt itself of any liability in respect of the use of this study and its contents by others.

� Several players offer security solutions in Qatar and the region; however, gaps still exist in the fields of cryptography, intrusion detection and prevention, and security consulting

� Local providers include: Informatica Qatar, NavLink, Qatar Provider, Aman, and other regional players serving the Qatari market

Target Industry Verticals

Programs

� Commercial opportunities relating

to security technologies:

– Provision of intrusion detection solutions and managed security services

– IT security consulting firms

� Critical infrastructure sectors. Most relevant to Qatar are Banking and Finance, Telecommunications, Government, Transportation Systems, Energy, Healthcare and Public Health, Utilities, and Sports

� State could play a facilitator and / or financer role vis-à-vis establishment of external auditing companies, or vis-à-vis provision of auditing courses, security certifications, and public awareness programs

� All other opportunities should be pursued by the private sector

Ownership Model and Role of State

� Required enablers include:

– Publishing and enactment of data privacy law and other cyber security legislations;

– Publishing of cyber security audit, accountability, and compliance legal framework;

– Introduction of intellectual property rights; and

– Support for public awareness programs

129.240.2

1.144.5

104.8

1.7

Required Enablers

Ci

ii

$9.9

Mn

$4.2

Mn

$154.7Mn

$1.9

Mn

$0.6

Mn

$11.5Mn

N/AN/A N/A

10.4

4.70.0

2013 20172015

8.54.1

0.0

201720152013

20152013 2017 201720152013

Ox Government initiativeOx High demand / Gap in supplyOx Supply exists in market Source: Booz & Company analysis

� Data management, integration and analysis solutions that provide intelligent insights and allow real-time decision making for maximizing revenues, optimizing operations and/or providing socio-economic benefits

� Solutions integrate data from various sources, build logically and physically inter-linked data models and perform predictive and multi-dimensional data analysis

� IDMM opportunity will cover the MENA region

Integrated Data Management and Monetization (IDMM) opp. has three bus. models - Modeler, Exploiter and Integrated Exploiter

� Several global players offer business


� Intelligence Modeler: Build data warehousing, BI and predictive analytics models, reports and dashboards based on client data sources and information from the public domain

� Intelligence Exploiter: Provide advisory services, including monetization, and build data and analytics models, reports and dashboards


Integrated Data Management and MonetizationO2

2017

20.8

2015

9.7

2013

2.7

35.2

14.32.7

2017

16.1

2015

8.3

2013

4.0

25.9

11.34.0

A

B

Operational Peak Funding: $5.3Mn

Cum. CapEx: $2.1Mn

NPV: $30Mn


Cum. CapEx: $2.0Mn

NPV: $67Mn

Revenues COGS + OpExDescription CapEx / Funding / NPV


intelligence solutions; however, focus on MENA is generally weaker than other regions

� Global providers include ADRM Software, Fish Eye Analytics, Tata, Mahindra Satyam and IBM

� Regional companies mainly focus on IT consulting and outsourcing services with less focus on business & monetization consulting


� Integrated Intelligence Exploiter:

Provide advisory services, build data and analytics models, reports and dashboards, and offer end-to-end implementation of data warehousing and BI solutions

� Opportunity focuses on public sector, and retail and financial services industries. Energy, transportation and telecom are also well-positioned

� Opportunity should be pursued by the private sector

� State could play a facilitator role in initial phases of establishing the opportunity, e.g., business can be positioned as a preferred Government partner


� Human Capital Capability Requirements: – BI technical and business experts

� Regulatory and Policy Considerations: – Publishing and enactment of data privacy law– Modification of policies for hiring foreign talent– Partnerships enablement– Aggregation and centralization of data from various

Government institutions and ministries

201720152013

2017

46.5

2015

19.3

2013

3.9

201720152013

5.2

34.6

2015

15.5

20172013

Required Enablers

C

NPV: $67Mn


Cum. CapEx: $2.1Mn

NPV: $87Mn


� N/A� N/A

� Integration of computational and real-time decision processes (controllers), communication processes (sensors) and physical processes (actuators) over a secure network

� Such systems are already in place for healthcare (QSTP – RASAD) and Utilities (Kahrama’a – AMI or Automated Metering Infrastructure)

Four business models arise relating to Cyber Physical Systems tailored to intelligent train systems

� RASAD enables remote monitoring, Imperial College London researches similar solutions

Overview

� R&D Center for embedded systems, for example covering: (i) embedded processing architectures; (ii) HW and SW enhancements using re-configurable processors; and (iii) Proof-of-concept prototypes

� Development of embedded systems

Hardware deployed within CPS; such as configurable: (i) Sensors and sensor motes; (ii) embedded actuators; and (iii) RFIDs, etc.

� Development of value added,

vertical apps: includes apps for

Competitive Dynamics 2017

6.6

2015

3.4

2013

1.4

A

B

Operational Peak Funding: N/A

Cum. CapEx: N/A

NPV: N/A

Cum. CapEx: $1.4Mn

Cyber Physical Systems - RailwayO3a

Business Models and Financial Outlook (USD Million)

Cum. CapEx: $0.9Mn

NPV: $2.3Mn


2017

7.5

2015

3.3

2013

1.1

11.28.1

14.1

Revenues CapEx / Funding / NPVDescription COGS + OpEx


College London researches similar solutions� QUWIC, Ministry of Municipality and Urban

Planning and Mowasalat offer Intelligent Traffic Monitoring Systems

� Mass transportation is well served in the market; however, smart systems for railway networks are not targeted

� Kahramaa offers smart meter solutions provided by Siemens


vertical apps: includes apps for Commuter connectivity, multi-modal ticketing, e-controlled brakes, health monitoring systems for locomotive, etc.

� Energy management systems

� Transportation, specifically intelligent systems for the Railway

� R&D Center: Government could play a facilitator role. Qatari entities could contribute to initiative’s success:

– QCRI & QUWIC (for R&D); MMUP & Qatar Rail (for funding); Mowasalat (for Engineering expertise)

� Custom. Sys, Vertical SW Apps, and end-to-end service should be pursued by private sector, (1) jointly by a private party, or (2) each by diff. entity; end-to-end service provision should be pursued by a M2M service business partnered with telecom operators


� Regulatory and Policy Considerations, introduce rules and regulations to: Check compliance with standards and policies for

sensor network design and arch. Set min security req. for CPS; ensure compliance Govern data privacy and non-disclosure of content

� QNBN infrastructure & services can be leveraged to deliver reliable and scalable smart services

� QNBN enables high-BW, low cost comm networks

Required Enablers

COperational Peak Funding: $3.9Mn

Cum. CapEx: $1.4Mn

NPV: $16.4Mn

� End-to-end Service Provision:

includes system integration, connectivity and end-user application and service provision

DOperational Peak Funding:$11.1Mn

Cum. CapEx: $7.1Mn

NPV: $110.5Mn

11.2

20172015

8.1

2013

3.9

20172015

8.0

2013

2.9

2017

68.0

2015

35.0

2013

12.8

49.5

20172015

35.5

2013

15.5


� Smart Cities are intelligent ecosystems using integrated technology to provide public and private sectors with a City-wide network connected to a variety of devices, with full support for wired & wireless devices

� Opportunity relates to provision of end-user services within Smart cities

� Opportunity mainly targets the Qatari market; in particular opportunity sizing is based on Lusail city only; (other smart cities can be eventually targeted)

Business model for smart cities would focus on end-to-end service provisioning; State could play both a Facilitator and Financer role

� External entities are responsible for provisioning of ICT services for Govt. entities

Overview


Cyber Physical Systems – Smart Cities O3b


� Provision and management of vertical applications deployed within smart cities. Service would cover:

– Connected Utilities

– Connected Real Estate

– Connected Safety & Security

– Connected Government

– ICT Services

– Connected Education

– Connected TransportationA


Cum. CapEx: $12.2Mn

2017

149.5

2015

112.0

2013

77.0

2017

117.2

2015

103.2

2013

77.5



provisioning of ICT services for Govt. entities

� International players providing applications deployed by smart cities include IBM and Accenture; both cater to the Middle East

� Telecom operators could potentially be a source of competition for independent service providers in case they partner with international players to provide CPS services


� Real Estate, covering Government, Public Sector, Utilities, and Energy applications

� End-to-end service provision for smart cities should be pursued by the Private sector. Given that opportunity may start services in 2013, launching through a partnership with international providers and local telecom markets is recommended

� State could play a role of Facilitator – positioning service provider as a preferred Government partner

Ownership Model and Role of State Required Enablers

– Telecom

– Connected Healthcare

NPV: $215.1Mn

� Regulatory and Policy Considerations, introduce rules and regulations to: Check compliance with standards and policies for

sensor network design and arch. Set min security req. for CPS; ensure compliance Govern data privacy and non-disclosure of content

� QNBN infrastructure & services can be leveraged to deliver reliable and scalable smart services

� QNBN enables high-BW, low cost comm networks


� Development of an ISP focused on provision of Broadband or triple-play services

� No direct infrastructure ownership; infrastructure will be leased from third-party providers (e.g., Q.NBN)

� ISP opportunity will be focused on the Qatari market

Greenfield development of ISPs is recommended; ISPs would likely lease infrastructure from the National Broadband Network

� Qtel is the only Internet Service provider in Qatar for fixed line internet



� Basic Broadband services, such as tariff packages, guaranteed QoS / traffic management, content filtering, legacy services, MPLS-based services

� Triple-Play services, bundling voice, IPTV, and broadband services



182.7156.0

133.2

2013 20172015

120.9138.1

2013 2015 2017

127.4

AOperational Peak Funding: $16.5Mn

Cum. CapEx: $46.2Mn

NPV: $424.9Mn

Cum. CapEx: $92.4Mn

ISPO4

Description


Qatar for fixed line internet

� Vodafone Qatar provides mobile internet services


IPTV, and broadband services

� Opportunity caters to all industry verticals � Greenfield development of an ISP by the private sector is recommended; provider would likely lease infrastructure from third party providers (e.g., Q.NBN where State would be playing role of a Facilitator)

� QNBN is a key enabler as it provides telecom

infrastructure that is leased to operators on a

wholesale basis, allowing providers to deliver

high-speed, low cost broadband services


� Human Capital Capability Requirements: – IT engineers, Network planners, Systems

integrators, Telecoms engineers� Regulatory and Policy Considerations:

– Licensing of a third service provider– Support that retail prices are above costs– Support QoS requirements and customer

protection procedures

Required Enablers

BOperational Peak Funding: $33.1Mn

Cum. CapEx: $92.4Mn

NPV: $849.7Mn2017

312.0

2013 2015

266.4

365.3241.8

276.3

2013

254.8

20172015


� Institutions that support employees in developing, administrating, or using information technology; also involves universities offering technology programs such as Computer Science, Computer Engineering, MIS, etc.

� Training and Education services will serve Qatar only

Developing specialized ICT Training and Education institutions is key to inculcating capabilities in Qatar’s public and private sectors

� Number of Qatari ICT training initiatives exist:



� ICT training services: institutes offering standard and tailored training programs (ICT-dedicated and certification programs)

� ICT-specific educational programs

designed to increase ICT capabilities



1.7

0.7

0.2

2013 20172015

1.2

0.5

0.2

2013 2015 2017


Cum. CapEx: $0.2Mn

NPV: $4.5Mn

Cum. CapEx: $0.2Mn

ICT Training and EducationO5

Description


exist:– Qatar National e-Learning Portal: Offers

ICT training material– New Horizons, Aptech: ICT Training– Texas A&M University of Qatar: offers

undergraduate programs in EE– Carnegie Mellon University in Qatar: offers

undergraduate programs in Computer Science and Information Systems


designed to increase ICT capabilities available locally

� ICT training would be best offered by specialized training centers, whether local or global with local presence; should be established by the private sector

� ICT education should be addressed by existing academic institutions in Qatar by integrating dedicated courses into curricula; State could play a Facilitator role (e.g. through Qatar Foundation)


� Human Capital Capability Requirements: – ICT instructors– ICT university professors and researchers

� Regulatory and Policy Considerations: – Incentives needed to increase ICT literacy and

education amongst workforce– Required support for hiring foreign talent

Required Enablers


Cum. CapEx: $0.2Mn

NPV: $4.5Mn

1.7

0.7

0.2

20172013 2015

1.2

0.4

0.1

2013 20172015

� Opportunity caters to all industry verticals


� Includes delivery of advice to customers, aimed at managing IT organizations, performance, infrastructure, and related processes

� Opportunity includes IT strategy consulting and IT operations consulting

� IT Consulting services will initially serve Qatar only

Introduction of dedicated IT Consulting services will benefit all industry sectors

� Local IT consulting service providers include Malomatia and GBM



� IT Strategy Consulting: IT strategic advisory services that cover areas such as planning for IT enablement, corporate & business unit strategy, strategic technology innovation, IT transformation, etc.

� Offered to both private and public institutions

� IT Operations Consulting: IT operations advisory services on issues



4.0

1.5

0.4

2013 20172015

3.3

1.30.7

2013 2015 2017


Cum. CapEx: $0.5Mn

NPV: $5.5Mn

Cum. CapEx: $0.6Mn

IT ConsultingO6

Description


Malomatia and GBM

� International players include Tata Consultancy Services, Mahindra Satyam, Dell, Accenture, Deloitte, HP, etc.


operations advisory services on issues covering IT sourcing, IT organization, IT performance management, IT architecture, Enterprise systems planning, etc.

� Offered to business and Government clients

� Opportunity should be left to the private sector and offered through:

– Greenfield development of new firms

– Portfolio extension for established IT service companies

� Existing businesses such as Maalomatia can be leveraged


� Human Capital Capability Requirements: – IT consultants and experts (in-depth knowledge of

computing systems and IT application processes, ability to adapt to new technologies, etc.)

– Corporate function management � Regulatory and Policy Considerations:

– Required support for hiring foreign talent

Required Enablers


Cum. CapEx: $0.6Mn

NPV: $6.4Mn

4.7

2.0

0.7

20172013 2015

3.8

1.71.1

2013 20172015

� Opportunity caters to all industry verticals


� Standalone B2C Category:

– Consumer Electronics

– Apparel

– Furniture and Housewares

� Can either be: (i) self-fulfilled,, (ii) completely dependent on partnering merchants, or (iii) adopting a hybrid model

A

$4.2 Mn

$6.4 Mn

$32.4 Mn

� Multi-B2C Category Opportunity: Digital store specialized in selling a Cum. CapEx: $13.6Mn

$3.3 Mn

$5.3 Mn

$16.9 Mn

$2.9 Mn

$3.4 Mn

$27.9 Mn

� Online platforms that enable buying and selling of goods and services on the Internet (e.g. apparel or travel deals) or that enable online execution of commercial activities (e.g. online stock trading)

� e-commerce opportunities target select countries in GCC, Levant and North Africa

New entrants should focus on three B2C segments; Government should help build a business climate suitable for e-commerce

� Local e-commerce service providers include Qatar Sook, FlowerOnTheNet.com, Doha


Revenues COGS+ OpEx



e-CommerceO7

iii

i

ii

2017

34.3

2015

19.6

2013

3.4

127.9

40.07.9

82.440.1

7.9

2017

28.5

2015

17.2

2013

3.7

77.738.3

7.8

121.0

38.58.0

iii

i

ii

Description


B

Digital store specialized in selling a wide range of products relating to several categories

� Can either be: (i) self-fulfilled, (ii) dependent on partnering merchants, or (iii) adopting a hybrid model

Operational Peak Funding:$8.7Mn

Cum. CapEx: $13.6Mn

NPV: $80.3Mn

Qatar Sook, FlowerOnTheNet.com, Doha Souq, Car Semsar and Salco; however, they all offer a limited selection of products and value proposition is limited

� Regional and international providers include Souq.com, UAEmall.com, Sukar, Markavip, Mubawab, Tejari and Alibaba.com


� Industries best positioned to leverage e-commerce services are: Retail Business and Trade

� Private sector should take the lead

� Government should help build a business climate that is suitable for e-commerce innovation and investment,

� Three Qatari entities could play an important role for the success of the initiative: Qatar Development Bank (funding partner), Q-Post (delivery partner), and Gulf (Qatar) Warehousing Company (warehousing partner)


� Regulatory and Policy Considerations: Enforcement of e-commerce law and publication of

compliance laws Modification of policies for hiring foreign talent Introduction of intellectual property rights Building a new and innovative e-payment service Improving delivery services and address system Improving logistics services and warehousing Alleviating commercial obligations

Required Enablers

2017

244.6

2015

99.7

2013

19.1

Remaining FootprintQatar

227.2

2017

19.5

2013

94.0

2015


e-Payment opportunity is mainly targeted at B2C internet retailing merchants and C2C marketplaces


� e-Payment service for internet-based transaction, and full services across the corresponding value chain. Target segments will be B2C internet retailing merchants and C2C marketplaces

� Platform to interconnect banks with payers and payees, handling the retail invoicing between both parties, registration of payers with their bank account/credit card, authentication of payees with their bank and finally the inter-bank settlement

� Essential enabler for e-commerce platforms, e-wallets and all forms of online payment

� Revenue generation through transaction fees and commission, and subscription charges

� Three merchant banks currently provide online merchant acquirer services, namely:

Overview




Cum. CapEx: $10.9Mn

e-PaymentO8

2017

57.9

2015

33.0

2013

8.2

Qatar

8.3

2017

45.9

2015

29.8

2013

Description

Business Models and Top Down Financial Outlook (USD Million)



� Industries best positioned Utilities, Government, Telecommunication services, Retail/Business & Trade, and Media

online merchant acquirer services, namely: QNB, Commercial Bank, Doha Bank

� Banks currently charge high set-up and annual subscription fees compared to intlonline PSPs, making them less attractive for e-commerce start-ups

� Qpay is an online payment gateway and processor managed by QCB

� Intl PSPs include Paypal, Google Checkout, Amazon Payments face problems in Qatar

� Opportunity should be facilitated by Government� As a facilitator, State should: Introduce a structured procedure for banks to grant

priorities to local payment providers Consider introducing a list of types of entities

authorized to perform payment services Consider introducing laws to counter illegal data

breaches, identity theft, and money laundering through payment providers


� Required enablers include: Introducing directives that allow new, non-bank

payment initiatives or institutions to provide payment services to merchants and/or end users

Publishing and enactment of data privacy and e-payment security legal frameworks and laws

Limiting transaction costs through caps and floors Modification of policies for hiring foreign talent Introducing intellectual property rights

Required Enablers

NPV: $47.9Mn

Remaining Footprint

Qatar


� Use of mobile phones for payment transactions, via airtime, embedded NFC chip, associated m-account, etc.

� Mobile money services will serve Qatar only

Mobile Money services can be offered by banks, mobile operators, or a bank-operator collaboration

� Operator / Bank collaboration initiatives already available in Qatar through Vodafone

Overview


� Mobile Operator Centric: Operator independently deploys the service and has the needed licensing for it; service typically uses airtime or m-account

� Bank Centric: Bank deploys the service to customers and merchants using operator is a simple carrier; typically uses m-account



7.93.62.5

4.51.9

10.3

A

B Operational Peak Funding: $1.7Mn

Cum. CapEx: $1.5Mn

Mobile WalletO9


Description


already available in Qatar through Vodafone and Doha Bank, and Qtel and QNB

� International players include Wizzit, Obopay, Mozido, and KlickEx

� Orange and Visa offer Mobile Money services in MENA


� Bank/Operator Collaboration: Operator provides mobile platform and bank handles financial transactions; usually uses m-accounts( e.g., MTN SA and Standard Chartered)

� Industry best positioned for Mobile Money Services are Transportation, Sports, Government, Telecommunications, Retail/Business and Trade, Media and Financial Services

� Market already saturated by existing initiatives should be strengthened:– Vodafone Qatar and Doha Bank operator / bank

collaboration to offer local & international money transfers, salary disbursements and retail purchases

– Qtel and QNB operator / bank collaboration to offer local and international money transfers, phone bill payment and airtime balance transfer


� Human Capital Capability Requirements: – System integrators, Banking analysts for financial

settlements, Security engineers, Sales personnel � Regulatory and Policy Considerations – QCB

regulates service in Qatar and has licensed operators to offer it with a banking partner. No regulation issued to allow it for 3rd party providers

201720152013201720152013

Required Enablers

C NPV: $18.8Mn

Number represent

overall market size

since opp. is

already saturated

in the market


� Mobile Applications development focusing on information provisioning (news, finance, health) and entertainment (sport, gaming, audiovisual)

� Mobile Applications targets countries in GCC, Levant and North Africa

Mobile Applications opportunity entails two business models: Development, and Development and Provisioning

� Local mobile application developers include Qatar Provider


� Mobile Applications Development:

Development of Arabic and English Mobile Applications targeted at three market segments: youth, leisure men women socialists

� Mobile Applications Development

and Provisioning: Mobile


2.50.6

2017

10.7

20152013

7.8

1.90.7

201720152013


Cum. CapEx: $0.3Mn

NPV: $24.1Mn

Cum. CapEx: $1.2Mn

Mobile AppsO10

Description Revenues COGS + OpEx CapEx


Qatar Provider

� Middle East based mobile application developers include itWorx (Egypt)

� International players with offices in the Middle East include iXentia and Vincent IT


and Provisioning: Mobile Applications development, as well as management and provisioning of such developed applications (i.e. storage, labeling, cataloguing, rights management, etc.)

� Caters for most industry verticals � Greenfield development of a Mobile Applications

opportunity is recommended; this could involve a mix of organic development and partnerships

� ictQATAR could play a facilitator role by launching Mobile Applications development incubation and innovation center


� Human Capital Capability Requirements: – Developers, algorithm designers and programmers

� Regulatory and Policy Considerations: – Modification of policies for hiring foreign talent– Policies to support the establishment of

partnerships and JVs– Government subsidies on connectivity and ICT

training

Required Enablers


Cum. CapEx: $1.2Mn

NPV: $30.0Mn

5.1

1.9

2015

11.7

20172013

6.3

1.5

2017

15.3

20152013


� Digital Content creation focuses on Information (lifestyle) and Entertainment(sports, gaming, music) targeted at Youth, Leisure Male, Female and Female Socialites

� Includes content development in Arabic and English delivered via online and mobile media, and digital content acquisition, management and aggregation

� Digital content will target countries in GCC, Levant and North Africa

Digital Content entails three different opportunities within the space of Content Creation, Provisioning, and Platforms

� Content Creation (or Content Creation and Aggregation) players include Art, MBC,


Description Revenues COGS+ OpEx

� Digital Content Creation: Arabic and English development of infotainment content (sports, gaming, music, and lifestyle) targeted at Youth, Male, and Female and Female Socialites segments

� Content Creation and Provisioning:

Arabic and English content development, as well as management and provisioning of own created content (i.e. content storage, labeling,



A

B


Cum. CapEx: $5.3Mn

EV: $294.9Mn


Cum. CapEx: $12.8Mn

EV: $464.8Mn

Digital ContentO11

2017

165.8

4.7

2015

65.3

1.8

2013

4.20.1

2017

120.7

3.7

2015

50.2

1.6

2013

5.00.3

8.5

123.9

312.4

3.37.80.2

240.5

4.9

100.9

10.20.4 2.1


Aggregation) players include Art, MBC, Yahoo!, Al Jazeera, Getmo, Jawaker, El3ab, etc.

� Content Platform players are mainly international and include iTunes, Amazon and Spotify


cataloguing, rights management, etc.)

� Content Platforms: Management and provisioning of aggregated in-house and third-party created content

� Caters for most industry verticals � State can play the role of a facilitator vis-à-vis Content

Creation and Content Creation and Provisioning

opportunities; greenfield development of both opportunities is recommended

� Development of a Digital Content Platform by an existing company is recommended (e.g., Al Jazeera)


� Human Capital: Developers, algorithm designers, etc.� Regulatory and Policy Considerations:

– Address issues related to financing and partnerships; address issues of IP rights protection, prevention of spam , privacy protection, DRM, etc.

� QNBN is a key enabler as it provides bandwidth

and connectivity; enabling creation and

dissemination of digital content

Required Enablers

C

EV: $464.8Mn


Cum. CapEx: $10.6Mn

EV: $827.7Mn

2015 20172013

Qatar Remaining Footprint

2015 20172013

0.4 18.7

2017

5.9 14.2

278.0

2015

641.6

2013

510.4

21.1 5.20.5

2013 20172015

233.9

11.7


� Digital advertising delivers marketing messages to attract customers, through digital modes such as internet portals and mobile devices

� Digital Advertising will target the MENA region, including select countries in GCC, Levant and North Africa

Digital Advertising encompasses two different business models; both should be undertaken by the private sector

� Digital advertising platforms operating in MENA include MiddleEastAdvertising.net,

Overview


� Digital Advertising Platform

development for both display / sponsorship ads and Rich Media ads (embedded advertising)

� Platform will choose ads presented to each user based on their interests, hence optimizing the advertising success

� Digital Advertising Analytics

services to provide advertisers insights



3.7

39.8

12.2

2013 20172015

5.510.4

2013 2015 2017

30.8


Cum. CapEx: $2.1Mn

NPV: $70.7Mn

Cum. CapEx: $2.1Mn8.0

Digital AdvertisingO12


Description


MENA include MiddleEastAdvertising.net, iKoo, Audience ME and Google Ad Sense


services to provide advertisers insights into the viewership of their ads, such as campaign measurement / ads click-through success rates, market segmentation by location, and demographics

� Industries best positioned for Digital Advertising are: Tourism, Social Affairs, Energy & Utilities, Healthcare, Retail Trade, Educational Services, Sports and Media

� Greenfield development of a Digital Advertising Platform / Analytics center; this will involve a mix of organic / inorganic dev., partnerships (e.g. PPPs) and JVs

� Opportunity is to be completely undertaken by the private sector


� Human Capital Capability Requirements: – Developers, Algorithm designer, Programmers

� Regulatory and Policy Considerations: – Modification of policies for hiring foreign talent– Data Privacy regulations– Policies and regulations for collecting and using

sensitive data for advertising purposes– Transparency and consumer control policies and

regulations

Required Enablers


Cum. CapEx: $2.1Mn

NPV: $10.9Mn

8.0

2.4

0.7

20172013 2015

6.2

2.11.1

2013 20172015


� Opportunity includes data centers, cloud services and web hosting. Also includes support for associated application infrastructure platforms (e.g., e-commerce packages, databases, and application servers)

� Hosting services will serve Qatar only

Gap in the supply of Hosting Services exists in Qatar; more providers should be established

� Regional data Center providers: Meeza (local), Qtel (local), Etisalat, Injazat Data

Overview


� Datacenter / IT consolidation

services: Provide data center facilities with customizable levels of service & facility offerings ranging from fully managed hosting services to simple co-location services

� Web-hosting: Provide hosting for online portals, websites, intranets and e-mail servers with customizable levels of service



5.71.4

2017

17.1

20152013

2.0

1.00.5

4.91.5

2017

14.0

20152013

1.30.9

0.6

A

B


Cum. CapEx: $4.2Mn

NPV: $13.5Mn


Cum. CapEx: $3.1Mn

NPV: $1.7Mn

Description


Hosting ServicesO13


(local), Qtel (local), Etisalat, Injazat Data Systems, Bezeq International, EMC2

� Cloud Services providers: Rackspace, IBM

� Web hosting providers: Rackspace


� Cloud infrastructure: Provide cloud infrastructure services for data, systems software and applications with the option to include the management and administration of all services as well as the backup, security, windows and patches updates

� Caters for most industry verticals � Services should be offered through new dedicated local businesses, local presence of global players or as an extension of current IT service providers’ offerings


� Human Capital Capability Requirements: – IT and systems engineers– Electrical maintenance technicians – Call center staff

� Regulatory and Policy Considerations: – Modification of policies for hiring foreign talent– Data Privacy regulations

201720152013

6.6

2.5

2017

11.9

20152013

201720152013

9.9

5.62.8

201720152013

Required Enablers

C

NPV: $1.7Mn


Cum. CapEx: $3.9Mn

NPV: $10.8Mn


� Provision of tools, software and systems that enhance the educational process and platforms for online education

� Benefits include better access to education, higher levels of flexibility, self-paced and effective education

� e-learning targets countries in GCC, Levant and North Africa

e-Learning platforms and open-source institutes offer new opportunities for imparting education

� Intl Learning management systems available in ME; include Blackboard, Moodle (open



� Software educational tools:

Interactive software applications, digital content and media for educational purposes

� Online education programs: Academic institutes developing



1.3

0.30.1

2013 20172015

1.1

0.20.1

2013 2015 2017


Cum. CapEx: $1.7Mn

NPV: $0.2Mn

Cum. CapEx: $4.8Mn

e-LearningO14

Description


in ME; include Blackboard, Moodle (open source) and HotChalk (base services are free, premium services for additional fees)

� Sample initiatives in Qatar:– Qatar National e-Learning Portal: offers

business and general educational resources and ICT training material

– Houghton Mifflin Harcourt: Global development house of digital education content


Academic institutes developing dedicated programs that can be delivered online for better reach and accessibility to busy professionals or women

� Provide online interactive educational platforms for students and instructors to collaborate

� Industry best positioned for e-Learning Services is the Education industry, for example for education delivery tools and online education

� Can be developed by dedicated software houses, digital media houses or in-house by academic institutions and schools

� State can play a Facilitator role through Qatar Foundation


� Human Capital Capability Requirements: – Software developers, Web designers, Academic

instructors, Creative designers� Regulatory and Policy Considerations:

– Enforcement of e-commerce (online sales and purchases of services) law and publication of compliance laws

– Introduction of intellectual property rights– Building new e-payment service providers

Required Enablers

BOperational Peak

Funding: $3.4

Cum. CapEx: $4.8Mn

NPV: $40.7

7.61.7

20172013 2015

34.9

6.71.8

2013

29.0

20172015


� Development and customization of sector-specific logistics systems to realize maximum productivity and efficiency, for example thorough monitoring of freight dispatch, warehousing, distribution, priority job alerts, monitoring of KPIs

Logistics Systems providers would be focused on three viable business models: software development, management, and hosting

� International online logistics systems include eCargo, Oracle, Lawson, Epicor and Avnet

Overview


LogisticsO15

� Development and Customization of logistics systems (e.g., ERP, ERP on the cloud, CRM, supply chain management, etc.) to monitor corporate processes, such as distribution, and warehousing

� Covers provision of customized software (listed in business model A)as well as Management of logistics systems for applications management services, and maintenance and

5.43.2

201720152013

19.6

4.64.8

201720152013

15.2


Cum. CapEx: $2.5Mn

NPV: $31.4Mn


Cum. CapEx: $1.3Mn

NPV: $13.3Mn

A

B


3.00.8

10.8 8.8

2.61.4



eCargo, Oracle, Lawson, Epicor and Avnet

� Oracle, Lawson, and Epicor have presence in the Middle East

� Malomatia offers ERP services such as Human Capital Management solutions and Capital Management solutions


� Transportation including multi-modal logistics systems

� Retail Trade including warehousing

� Construction

� Opportunity is best addressed by the private sector; in particular by SMEs with access to human capital skills, technical capabilities and funds


support services

� Covers provision of customized software (listed in business model A)as well as Management and Hosting

of logistics systems for applications management services, and maintenance and support services as well as hosting infrastructure services

NPV: $13.3Mn


Cum. CapEx: $3.4Mn

NPV: $70.3Mn

C

� Human Capital Capability Requirements: Application programmers / designers, developers,

IT engineers, Corporate function management, cloud computing experts

� Regulatory and Policy Considerations:

Modification of policies for hiring foreign talent Introduction of intellectual property rights

201720152013 201720152013

4.80.8

201720152013

26.9

4.20.9

201720152013

17.0


� Smart cards serve different functions from identification to payment. The same card can be used as the National Identification card, driving license, insurance card, health records ID, payments, ATM, stock exchange, etc.

� Multi-purpose smart cards will serve Qatar only

Multi-purpose Smart Cards can be used for centralization of different Government services as well as commercial services

� Qatar’s MoI has a smart card enabled national ID that stores biometrics and offers

Overview


� Government services: Integration of additional services on top of those with existing smart national ID

� Commercial services: Offering a common card and integration services



5.5

2.43.2

2013 20172015

4.3

2.1

4.8

2013 2015 2017


Cum. CapEx: $2.0Mn

NPV: $5.5Mn

Cum. CapEx: $1.2Mn

Multi-purpose Smart CardsO16


Description


national ID that stores biometrics and offers (non-exhaustive): e-Government services, access to MoI self-service kiosks, issuance of residence & exit permits for sponsored individuals, payment of traffic fines

� International players including Unisys, 3M, EMC2 offer smart cards; 3M and EMC2 have MENA presence


common card and integration services to different commercial applications. For example; Bank ATM, debit/credit cards; pre-payment cards; club memberships; subscription based services, etc.

� Industry best positioned for Multi-Purpose Smart Card Services are Government, Social Affairs, Healthcare, Retail Business & Trade and Financial Services

� Government services are best offered as an add-on to the existing MoI smart ID

� Commercial services are best offered on a separate card through a new entity


� Human Capital Capability Requirements: – System integrators, Application developers,

Security Engineers, etc.� Regulatory and Policy Considerations:

– Authentication; security standards and requirements; compliance rules

– Data privacy laws

Required Enablers


Cum. CapEx: $1.2Mn

NPV: $5.7Mn

4.4

1.31.0

20172013 2015

3.4

1.21.4

2013 20172015


Ticketing platforms facilitate events management; such platforms are key with increasing sports and cultural events in Qatar


� Digital store selling tickets for events in Qatar, including sports events, cinema, cultural events and concerts

� Platforms that allow for online/mobile ticket purchasing and systems for paperless electronic tickets authentication

� Particularly important for (i) sports events, (ii) cinema, (iii) cultural events, and (iv) concerts

� Ticketing service will serve Qatar only

� Regional ticketing companies include Ticketsmarch.com and Virgin

Overview

Competitive DynamicsA


Cum. CapEx: $7.3Mn

6.5

22.4

20172015

13.7

2013

7.1

2017

18.6

2015

12.0

2013

TicketingO17




� Industries best positioned for ticketing services are: sports, tourism and culture

Ticketsmarch.com and Virgin

� Global ticketing companies include StubHub(USA), Ticketmaster (caters to 18 countries around the world) and Tickets.com

� Hosted by events organizers or offered by separate business that sells tickets from different providers; platform acquisition by private entity is recommended


� Regulatory and Policy Considerations: Enforcement of e-Commerce law and publication of

compliance laws Modification of policies for hiring foreign talent Introduction of intellectual property rights Building new, innovative e-Payment services Alleviating commercial obligations

Required Enablers

NPV: $18.8Mn


Built-for-government MIS tools are required to enhance Govt. work-flow; development by the State is recommended



� Customized pre-packaged applications and tools; standardized and centralized work-flow MIS tools, business process engineering and re-engineering tools, and document management tools

� Provision of:

– Workflow-based MIS development tools,

business process re-engineering tools

– Document management tools (e.g.,

centralized archiving tools and solutions)

� Opportunity will initially serve Qatar’s public

sector only

� International MIS tool providers include IBM, Vanguard, Symantec and Xerox

Overview




Cum. CapEx: $0.5Mn

2017

2.4

2015

2.4

2013

1.9

2017

1.9

2015

2.1

2013

2.8

Centralized MIS and Workflow ToolsO18

Description



� Opportunity specifically tailored to serve the Government in Qatar

Vanguard, Symantec and Xerox

� Development of MIS-tools provider by the State;

ictQATAR could undertake this initiative and advocate

adoption amongst all ministries and public sector

entities


� Human Capital Capability Requirements: – Application programmers– Algorithm designers– IT engineers– Systems integrators

� Regulatory and Policy Considerations: – Required support for hiring foreign talent

Required Enablers

NPV: $2.9Mn


� Location-based tracking services provide real-time detection and tracking of persons and objects

� Several positioning systems are available using different techniques: (i) frequency-based techniques; (ii) biometric-based techniques; (iii) satellite positioning techniques; and (iv) a hybrid model

Opportunity provides location-based services and should be pursued by private sector through acquisitions and or partnerships

� International players providing frequency-based tracking systems include Mojix,


Description Revenues COGS + OpEx

� Provision of frequency-based

tracking systems (e.g. RFID

sensors) for applications such as airline baggage tagging, cargo tracking and real-time inventory checking

– Hardware only

– Hardware and managed services

� Provision of biometric-based

tracking systems (e.g. motion



2017

4.3

2015

2.7

2013

2.0

2017

3.3

2015

3.1

2013

3.4


Cum. CapEx: $1.4Mn

NPV: $19.7Mn

Cum. CapEx: $1.2Mn

Location-based Tracking ServicesO19


based tracking systems include Mojix, Axcess International and Intermec

� Mojix serves MENA through resellers whereas Intermec have MENA operations resellers


tracking systems (e.g. motion

detecting camera) to authenticate the identity of responsible parties in originating, transporting or receiving cargo

� Transportation, including passenger and cargo handling in airport, sea ports or train stations operations

� Energy including exploration of natural resources

� Opportunity should be pursued by the private sector. This could be achieved through inorganic acquisitions or through partnerships with global providers


� Human Capital Capability Requirements:

– Developers

– Algorithm designer

– Programmers

– Engineers (IT, systems, mechanical, electrical)

� Regulatory and Policy Considerations:

Modification of policies for hiring foreign talent

Required Enablers


Cum. CapEx: $1.2Mn

NPV: $20.3Mn2017

3.3

2015

2.5

2013

1.9

3.0

2017

2.1

2015

2.6

2013


� Self check-in terminals allow passengers to issue their boarding passes, check-in their luggage or rent cars at airports; self-service terminals can also be used by telecom operators, banks and malls

� Benefits of self-service terminals include improved operational efficiencies and performance

� Opportunities are related to serving the Qatari market only

Demand for Self Check-in Terminals is met by Int’l providers; establishing local providers may increase penetration

� Global manufacturers provide self check-in hardware and software in the Middle East;


� Provision of self-service hardware

manufactured outside Qatar, and

software and services. Self-service function includes (non-exhaustively):– Purchasing tickets and selecting

seats– Checking luggage and obtaining

boarding passes– Renting cars– Booking hotels

� Provision of self-service hardware,

manufactured outside Qatar, through


201720152013

1.3

0.6

0.3

2017

0.4

2015

0.6

2013

0.9


Cum. CapEx: $0.2Mn

NPV: $3.5Mn

Cum. CapEx: $0.1Mn

Self-service TerminalsO20



hardware and software in the Middle East; suppliers include NCR, ARINC, Protouch and SITA

� Some manufacturers have established partnerships with software developers such as IBM and Microsoft


manufactured outside Qatar, through partnerships with global vendors

� Transportation: Example – Passenger handling in airport operations

� Other industry verticals such as telecommunication, financial services, retail, and trade

� Opportunity should be undertaken by the private sector; development could be pursued through:

– inorganic acquisitions of small global players

– partnerships with global providers, especially for hardware provisioning


� Human Capital Capability Requirements: – Developers, algorithm designers, programmers,

systems engineers and mechanical engineers� Regulatory and Policy Considerations:

– Modification of policies for hiring foreign talent– Introduction of intellectual property rights

Required Enablers


Cum. CapEx: $0.1Mn

NPV: $3.3Mn2017

0.2

2015

0.6

2013

1.3

2017

0.8

2015

0.6

2013

0.4


� Small incremental cost if online platform is already developed (range of ~$20K - ~30K over four years)

� May generate revenue uplift; main drivers are (i) sharing public information, (ii) improving customer experience, and (iii) hosting embedded / display advertising

e-Information portals should be pursued by private companies with established online platforms


� Provision of online information on

flights details, loyalty membership

status, special offers and other

passenger related information

� Airline companies can also provide other information such as hotel listing and pricing, car rental propositions and duty free offerings

� e-Information increases efficiency by minimizing customers inquiry calls

� Companies across industries use online platforms to share information with the public over the Internet; platforms used as enablers to boost revenues of mainstream business

� For example, airline companies use e-information services to provide travelers with details concerning flights, in an effort to improve customer experience and boost mainstream business revenues

� e-information portals for airline companies

Overview


e-InformationO21

� Small incremental cost if online platform is already developed (range of ~$100K - ~$150K over four years)



� Revenue uplift could range between 1% and 3% and embedded ads. can generate at least 0.15 cents per e-Info. page view


� Transportation: Example – Crew handling in airport operations

� Energy: Example – Sales and marketing

� Financial Services: Example – Insurance claims management

� e-information portals for insurance companies

� Opportunity should eventually be entirely pursued by the private sector. In particular, by players who already have an established online platform


� Human Capital Capability Requirements: – Developers, web designers, programmers, system

engineers and IT engineers� Regulatory and Policy Considerations:


Required Enablers


Opportunity consists of provision of access control products or devices; opportunity should be entirely pursued by private sector


� Provision of access control

products. Possible technologies

include:

– Keypads (with code lock)– Fingerprint scanners– Proximity cards and tags– Iris scanners– Other biometrics-based products

� Access solutions can combine two

or more technologies to enhance

security

� Access control devices are used to authenticate users and allow/deny them access based on corporate criteria

� Solutions provide security by managing physical access to equipment and hardware

� Opportunity provides services to SMEs and large corporates in Qatar and the GCC

� Global manufacturers serve Qatar and the GCC region. Competition is high as a large

Overview




Cum. CapEx: $0.8Mn

2017

7.4

2015

1.7

2013

0.1

6.5

20172015

1.8

2013

0.2

Access Solutions to Physical SystemsO22

Description




� Transportation: Ground operations in airport

� Other industry verticals such as healthcare, telecommunication services, financial services, utilities, and household services

GCC region. Competition is high as a large number of providers are present in the market

� Suppliers include Honeywell, Risco Group, Siemens, DSX, Salto and Legic

� Opportunity should be eventually entirely pursued by the private sector. Development could be pursued:

– Through inorganic acquisitions of small global players

– Through partnerships with global providers, especially for hardware provision in the market


� Human Capital Capability Requirements: – Developers, Programmers, systems engineers, IT

engineers, mechanical engineers� Regulatory and Policy Considerations:

– Modification of policies for hiring foreign talent– Introduction of intellectual property rights– Protection of local providers

Required Enablers

NPV: $5.4Mn


Processing Tools are provided by Int’l players; State should actively protect new entrants given high competition globally




to aggregating and processing data

tools using different available

algorithms such as (non-exhaustively):

– Logistic Regression

– Decision Trees

– Naïve Bayes

– Support Vector Machines

– Multiple Regression

� Tools to process structured data and convert it into simplified models that can be used in advanced business intelligence applications

� Features of such tools vary depending on aggregated data schemes and resulting model requirements

� Opportunities are related to serving SMEs and large corporates in Qatar in 2013 and GCC in 2014

� Services from global and regional providers are available in MENA, some of which have

Overview



Cum. CapEx: $1.1Mn

Data Processing Tools and ServicesO23

2017

0.1

2015

2.7

2013

16.1

2017

0.1

2015

13.1

2013

2.7

Description CapEx / Funding / NPV



� Transportation: Example – Airlines, sea and train operations

� Government: Example – Operations, maintenance and support

� Financial services: Example – Market research departments within banking sector

are available in MENA, some of which have stronger presence than others

� Main providers in Qatar include IBM, Oracle, Tata, Wipro and Satyam

� Opportunity should eventually be entirely pursued by the private sector

� State could play a facilitator role in the initial phases of establishing the opportunity, as it faces direct competition from global, renown providers; for example, Business can be positioned as a preferred Government partner


� Human Capital Capability Requirements: – Developers, Algorithm designers and data

processing experts� Regulatory and Policy Considerations:

– Publishing and enactment of data privacy law– Modification of policies for hiring foreign talent– Partnerships enablement

Required Enablers

NPV: $23.3Mn


Main goal of opportunity is control of flight operations and monitoring of air traffic flow; opp. could be developed via a PPP

Revenues

� Provision of Air Navigation Services, covering different divisions in airport operations. This includes (non-exhaustively):

– Take-off, landing and ground traffic operations control

– Provision and forecasting of information about weather, route, terrain, flight plan, etc.

– In-flight operations monitoring

– Alerts of hazards on route or at a

� Traffic control for air and ground operations provided by ground-based controllers

� Main goal is to ensure safe flight operations by mapping flights traffic and expediting traffic flow

� Opportunities are focused on Qatari market

� Generally handled by Government or airport entity

Overview




Cum. CapEx: $2.2Mn

2017

3.1

2015

1.7

2013

0.8

2017

1.8

2015

1.7

2013

1.1

Traffic Control Systems & ServicesO24

Description COGS + OpEx




– Alerts of hazards on route or at a specific location

– Runway status at destination

– Temporary airspace restrictions

� Transportation, including flight operations (ground and in-flight)

entity

� Opportunity should be developed by the State or through a public private partnership with international providers


� Human Capital Capability Requirements: – Avionics experts, weather forecasting experts, data

processing experts, civil engineers, telecoms engineers, mechanical engineers

� Regulatory and Policy Considerations: Modification of policies for hiring foreign talent Introduction of intellectual property rights Partnerships enablement

Required Enablers

NPV: $6.1Mn


Local Global Customs Gateway provisioning businesses could be developed through a PPP between the State and int’l providers


� Provision of Global Customs

Gateway (GCG), including following

features (non-exhaustively):

– Alert mechanisms for potential discrepancies

– Notification in instances where reporting window is in jeopardy

– Built-in details governing the rules, timeliness and sequence of reporting

– Standard airline interfaces using a

� Governments are increasingly tightening control and requesting advance notice of import and export freight transiting their borders

� Global Customs Gateways (GCG) allow cargo airlines to exchange information electronically with various country customs authorities

� Opportunities is mainly focused on Qatar

� Global Customs Gateways are provided by international players such as IATA, SITA and

Overview




Cum. CapEx: $0.4Mn

2013

0.9

0.6

2015

0.9

2017

1.3

2013 2017

0.5

2015

0.6

Global Customs GatewaysO25

Description




– Standard airline interfaces using a Cargo Community System

– Multi-party participation by airline and freight forwarder/agent

– Customized alerts sent to various stations as well as host systems

– Assistance with country customs certification process

� Transportation: Waterfront operations and cargo control in airport operations

international players such as IATA, SITA and CHAMP Cargosystems who have presence worldwide including MENA

� Players are specialized in ICT solutions for transportation sectors

� Given security-sensitive nature of opportunity, it should be developed by the State through a public private partnership (PPP) with international providers playing in this space


� Human Capital Capability Requirements: – Developers, Algorithm designer, data processing

experts, telecoms engineers, IT engineers, transportation and civil engineers

� Regulatory and Policy Considerations: – Modification of policies for hiring foreign talent– Introduction of intellectual property rights– Partnerships enablement

Required Enablers

NPV: $2.6Mn


� Surveillance systems are used to monitor physical security and report any suspicious movements or intrusions

� Surveillance systems are used to ensure security, control threats and send alerts if needed

Surveillance systems and services are used for monitoring purposes; opportunity should be pursued by the private sector

� International players providing frequency-based surveillance systems include 3M and

Overview

Revenues

� Provision of frequency-based

surveillance systems (e.g. RFID

sensors) to identify intruders or security threats, examples include: RFID identification cards

� Provision of biometric-based

surveillance systems such as iris



3.8

2.01.6

2013 20172015

2.73.2

2013 2015 2017

3.4


Cum. CapEx: $1.2Mn

NPV: $11.4Mn

Cum. CapEx: $1.2Mn

Surveillance Systems and ServicesO26




based surveillance systems include 3M and Alien Technology Corporation, both have established presence in the MENA region


surveillance systems such as iris scan or finger prints

� Transportation including waterfront and sea operations

� Healthcare including maintenance, repair and overhaul



Cum. CapEx: $1.2Mn

NPV: $11.8Mn2017

2.1

2013 2015

1.4

3.4 2.82.4

2013

2.9

20172015

� Opportunity should be eventually entirely pursued by the Private Sector

� State could play a facilitator role in the initial phases of establishing the opportunity, which is in direct competition with global, renown providers

� For example, business can be positioned as a preferred Government partner

� Human Capital Capability Requirements: – Developers, algorithm designer, data processing

experts, telecoms engineers, IT engineers, systems engineers



Fleet Mgmt. Solutions enable aggregation, processing, and monitoring of fleet info.; private sector should undertake opp.


� Provision of fleet management tools

to aggregate, process and monitor

fleet information (booking cargos,

managing pick up, etc. )

� System should provide below features (non-exhaustively):

– Secure and robust control of fleet movement;

– Agile, functional and responsive interfaces;

– Rich interfaces between modules;

� Fleet management solutions are used for freight management, including booking cargos, arranging for pickup and delivery, and managing shipping documentation

� Opportunities are related to providing services to airlines, seaports and shipping companies that transit to and through Qatar (i.e., serving Qatari market only)

� Local and global providers serve the Qatari and regional market.

Overview




Cum. CapEx: $0.7Mn

4.1

1.2

0.4

201720152013

2.1

1.2

0.6

201720152013

Fleet ManagementO27

Description




– Rich interfaces between modules;

– Integrated business intelligence; and

– Compliance with new industry initiatives

� Transportation: Route and service planning for airlines flight and sea operations, route planning in mass transportation networks

and regional market.

� Competitors include Ali Bin Ali Technology solutions, Prudent Corp, Logit Systems, AMTECH , SCADA System , Ideal Solutions

� Opportunity should be eventually entirely pursued by the private sector through a partnership with established international providers

� State can play a Facilitator role by positioning business as a preferred partner of Government-owned transportation entities


� Human Capital Capability Requirements: – Developers, Algorithm designers, data processing

experts, telecoms engineers, IT engineers, transportation and civil engineers

� Regulatory and Policy Considerations: – Modification of policies for hiring foreign talent– Introduction of intellectual property rights

Required Enablers

NPV: $15.8Mn


Planning Tools are provided by Int’l players; State should actively protect new entrants given high competition globally



� Development of planning tools

(budgeting, strategic planning, etc.);

features include (non-exhaustively):

– Conducting an inventory of existing assets and human resources

– Establishing a timetable

– Creating financial plans

– Creating strategic plans

– Creating budgets and forecasts

– Aligning operational processes

� Project management tools

� Strategic planning and budgeting tools

� Opportunities are related to serving SMEs and large corporates in Qatar and the GCC

� Global software developers such as Oracle, IBM and Microsoft offer financial and

Overview



Cum. CapEx: $0.7Mn

2017

1.0

2015

2.9

2013

8.1

2017

1.5

2015

6.6

2013

2.8

Planning ToolsO28




� Target verticals include several industries covering transportation (e.g. route/service planning for airlines flight operations), Government, telecommunications services, construction, retail business and manufacturing

IBM and Microsoft offer financial and forecasting planning tools among their products




� Human Capital Capability Requirements: – Developers, algorithm designers and data

processing experts� Regulatory and Policy Considerations:

– Modification of policies for hiring foreign talent – Partnerships enablement– Protection of local providers

Required Enablers

NPV: $11.0Mn


Main goal of opportunity is provision of advanced in-flight control systems; opportunity could be developed by State through a PPP


� Development of a tele-command

system used for airlines operations

� Features can include (non-exhaustively):

– Sensors for airframe stabilization, control and navigation;

– Multiple waypoint GPS navigation linked to centralized systems;

– Manually piloted, manually directed and autonomous flight modes;

– User programmable feedback gains

� Opportunity provides flight control and auto-piloting systems, which employ micro-electronics and guidance technologies; opportunity enables advanced features and reliable performance

� Opportunity is focused on the Qatari market

� Global Customs Gateways are provided by international players such as ARINC and

Overview




Cum. CapEx: $0.3Mn

2017

3.8

2015

1.3

2013

0.8

2017

2.3

2015

1.2

2013

1.2

Data Acquisition, Tele-Command, Tele-Control Systems and ServicesO29


Description



– User programmable feedback gains and flight parameters; and

– User programmable error handlers (e.g. loss of GPS signal)

� Transportation including in-trip and post-trip airlines operations

international players such as ARINC and SITA who have presence worldwide including the Middle-East region

� Players have established partnerships and alliances with leaders in different regions

� Opportunity should be developed by the State or through a public private partnership with international providers


� Human Capital Capability Requirements: – Avionics experts, meteorology experts, data

processing experts, civil engineers, telecoms engineers, mechanical engineers


Required Enablers

NPV: $11.0Mn


Message Handling system will provide email/ directory services to airlines companies – this should be pursued by the private sector

Revenues

� Services include (non-exhaustively):

– Usage of directory functionality to enhance interoperability

– Migration to digitally signed secure messages

� Message Handling systems correspond to provision of secure electronic mail and directory services. Service are provided operated in conjunction with third party P&S, such as profiling systems

� Opportunity provides services to airline transiting to and through Qatar

� Service providers include global software developers serving the Qatari and regional

Overview




Cum. CapEx: $1.4Mn

201720152013

1.1

2.0

6.4

20172015

1.6

2013

2.0

3.8

Message Handling SystemsO30





� Transportation, including road traffic management and in-trip airlines flights operations

developers serving the Qatari and regional market.

� Examples of products offered are Para-Mail , Pegasus Mail and MacAccess

� Opportunity should be eventually entirely pursued by the Private Sector





experts, telecoms engineers, IT engineers� Regulatory and Policy Considerations: Modification of policies for hiring foreign talent Introduction of intellectual property rights Partnerships enablement

Required Enablers

NPV: $18.4Mn


� GIS is based on geographical spatial database, and provides different types of real-time dynamic geographic information

� GIS serves geographical research and decision-making including road traffic mgmt.; systems can also be utilized for standalone GPS devices

� Opportunities are related to providing services in the Qatari market

Demand for GIS is mainly met by international providers; establishing a local provider could further speed-up economic dev.

� Regional market is mainly served by global providers, some of which are not present in



� Development of GPS-based

solutions to monitor road activities

and analyze traffic data; results are mainly used for road advisory and traffic management

� Provision of GPS devices with

supported software for individual

use. Devices provide geographic directions, speed advisory services, etc.


2017

0.0

2015

0.3

2013

0.1

0.40.0

3.6

20172015

0.1

0.3

0.0

2013

3.1

0.40.1

A

B


Cum. CapEx: $0.02Mn

NPV: $0.3Mn


Cum. CapEx: $0.2Mn

NPV: $3.5Mn

Geospatial Information Systems and Road Advisory ServicesO31



providers, some of which are not present in the Qatari market

� Proprietary GIS providers that serve the Qatari market (directly or through resellers) include Esri, GeoEye and Autodesk


� Provision of GPS devices with

supported software for individual

use, with value added advisory

services (e.g. providing traffic information based on location)

� Transportation: Example – Road traffic management, service support and maintenance, and urban planning


� State could play a facilitator role in the initial phases of establishing the opportunity, for example, State could facilitate partnerships of local developers with global providers, and position Business as a preferred Government partner


� Human Capital Capability Requirements: – Developers, algorithm designers, data processing

experts, civil engineers and telecoms engineers� Regulatory and Policy Considerations:

– Modification of policies for hiring foreign talent– Partnerships enablement

201720152013

201720152013

6.7

0.70.1

20172013 2015

0.1 0.7

5.6

201720152013

Required Enablers

C

NPV: $3.5Mn


Cum. CapEx: $0.4Mn

NPV: $8.0


� Cloud computing allows customers to use services using a provider’s ASP model. This would entail using resources of an ASP over a network through an application programing interface (API); such services could include software, hardware, or platforms

� Opportunity would cater to SMEs in Qatar and the GCC

Cloud Computing would target SMEs via three business models: provision of software, hardware and platforms as a service

� Afkar, iHorizonz, Alameh, SETS, Microsoft, SAP and Oracle provide software as a

Overview


Cloud Computing for SMEsO32

5.11.0

2013

26.8

20172015

4.41.5

20152013 2017

20.7


2.010.6

56.844.1

� Provide software as a service

(SaaS): customers subscribe to use hosted software; they do not maintain the software on their own


Cum. CapEx: $13.1Mn

NPV: $25.5Mn

� Provide hardware as a service

(HaaS): customers subscribe to use HW, such as server space, network equipment, etc.


Cum. CapEx: $27.6Mn

NPV: $54.6Mn

A

B



SAP and Oracle provide software as a service, and all serve MENA

� Afkar, iHorizons, Meeza, QDC, Microsoft, SAP and Oracle provide hardware as a service, and all serve MENA

� Google, Microsoft and Amazon provide platform as a service, and all serve MENA


� Caters for most industry verticals � Opportunity should be undertaken by the private sector


� Human Capital Capability Requirements: Application programmers / designers, developers, IT

and systems engineers, cloud computing experts, call center staff

� Regulatory and Policy Considerations: Data Privacy regulations Authentication; security standards and

requirements; compliance rules Modification of policies for hiring foreign talent

2015 20172013 2015 20172013NPV: $54.6Mn

� Provide platform as a service

(PaaS): customers subscribe to a computing platform and solution stack to use tools and libraries to create new software


Cum. CapEx: $11.8Mn

NPV: $15.9Mn

C 4.50.8

2015 2017

24.3

2013 2015

18.8

20172013


Live Streaming provides users with the capability to host media content online; opportunity should be pursued by private sector


� Online streaming platform for content hosting where subscribers pay a fee to have their content available on the platform; content includes data (in the form of video, or voice) which is presented live as events unfold

� Live streaming is largely used in Sports events, conferences, and concerts

� Platform for a streaming provider to constantly present multimedia (audio or video) to an online audience. Multimedia can be created in-house or uploaded by peers. End-users may begin displaying the data before the entire file has been transmitted

� Live streaming will serve Qatar only

� International players offering live streaming solutions include Freedocast, Livestream,

Overview




Cum. CapEx: $0.5Mn

2.7

1.1

0.4

201720152013

2.4

1.0

0.6

201720152013

Live StreamingO33


Description



� Industry best positioned for Live Streaming Services are Sports, Telecommunications and Media

solutions include Freedocast, Livestream, DaCast, and YouTube, all of which serve MENA subscribers

� Opportunity should be eventually entirely pursued by

the private sector


� Human Capital Capability Requirements: Developers, Web designer, system engineers, IT engineers

� Regulatory and Policy Considerations: Modification of policies for hiring foreign talent, Introduction of intellectual property rights, DRM protection

� QNBN is a key enabler as it provides bandwidth

and connectivity; enabling faster Live streaming

adoption

Required Enablers

NPV: $1.2Mn


� AV monitoring is a system that allows remote audio and visual monitoring. Includes two components, a standalone camera and separate device (or platform) to display information captured by the camera

� For instance, AV monitoring can be used in the context of sport events, baby monitoring, and surveillance systems

� AV monitoring will serve the GCC region

AV Monitoring solutions opportunity should be pursued by the private sector

� International players developing AV monitoring systems include Mobi, Motorola,

Overview


� Hardware and software solution

including device used for monitoring, and device to display information as well as alternative software components (i.e. software for remote monitoring using any computer or mobile device)

� Hardware, software and services

bundled to provide a full solution.



3.61.6

14.3

2013 20172015

3.52.4

2013 2015 2017

13.5


Cum. CapEx: $1.3Mn

NPV: $0.6Mn

Cum. CapEx: $1.7Mn

AV MonitoringO34


Description


monitoring systems include Mobi, Motorola, and Levana, whose products are sold online via global e-commerce gateways (i.e. Amazon)


bundled to provide a full solution. Services may include ensuring monitoring continuity, providing alerts, and technical support

� Industry best positioned for AV Monitoring Services are Sports, Government, Telecommunications, Retail/Business and Trade


the private sector


� Human Capital Capability Requirements: – Developers, programmers, systems engineers, IT

engineers, electro-mechanical engineers� Regulatory and Policy Considerations:

– Modification of policies for hiring foreign talent– Authentication; security standards and

requirements; compliance rules– Data privacy and integrity laws

Required Enablers


Cum. CapEx: $1.7Mn

NPV: $13.3Mn

5.01.9

20172013 2015

20.0

4.72.9

2013

17.9

20172015


� Geographic Information Systems are

hardware/software devices used to capture,

store and analyze geographical data to

digitally create and manipulate spatial areas

� GIS is used in areas such as urban planning

to portray new developments and oil and gas

exploration to study footprints,

� GIS solutions will serve the GCC region

Geographic Information Systems integrate software and data for managing and analyzing geographically captured information

� International players developing GIS products include SAGA, ESRI, GeoEye and

Overview


� Software solutions for designing and managing solutions by applying geographic knowledge. This includes spatial planning, cartographic production processes, and geoprocessing analysis . Software solutions provided for computers, mobile devices, or online platforms

� Software and services bundled to provide a full solution: Software is used



6.3

0.90.2

2013 20172015

4.9

0.80.3

2013 2015 2017


Cum. CapEx: $1.2Mn

NPV: $9.5Mn

Cum. CapEx: $1.9Mn

Geographic Information SystemsO35


Description


products include SAGA, ESRI, GeoEye and Satellite Imaging Corporation, and Autodesk

� Regional players include Globe Technologies� International players serving MENA market

include GeoEye and Autodesk,


provide a full solution: Software is used for designing and managing solutions by applying geographic knowledge, for example through spatial planning. Services include tailored analysis, data processing, classification and design

� Industry best positioned for GIS Services are Oil and Gas, Transportation and Government

� Opportunity should be seen as an enforcement of the

Center of GIS within the Ministry of Municipality and

Planning

� Center could start provision of commercial services

through a Public Private Partnership (PPP) with an

international providers



engineers, GIS software experts and architects� Regulatory and Policy Considerations:

– Modification of policies for hiring foreign talent– GIS data requests policies and regulations– GIS data sharing policies and regulations (public

data license, data downloading, etc.)

Required Enablers


Cum. CapEx: $1.9Mn

NPV: $13.7Mn

9.9

1.40.3

20172013 2015

7.8

1.20.4

2013 20172015


� Data Monitoring Systems collect, analyze,

and store data corresponding to performance

metrics of energy projects; these monitoring

systems provide information used to reduce

downtime, optimize performance, and

schedule maintenance

� Data monitoring will serve the GCC region

Data Monitoring Systems for energy systems are essential for maintenance and performance management of energy systems

� International Players include Data Monitor Systems, Inc, Accutech, Aggreko, AP

Overview

Revenues COGS+ OpEx

� Standalone hardware device used for acoustic monitoring, temperature monitoring or pressure monitoring; settings indicate sample frequency, and resulting actions (i.e. raising of alarm, trigger subsequent steps)

� Hardware and services bundled to provide a full solution. Hardware



6.8

1.00.1

2013 20172015

5.3

0.80.2

2013 2015 2017


Cum. CapEx: $0.4Mn

NPV: $11.9Mn

Cum. CapEx: $0.7Mn

Data Monitoring SystemsO36


Description


Systems, Inc, Accutech, Aggreko, AP Sensing AVTech, and Advanced Energy

� Accutech, Aggreko and AP Sensing serve MENA customers


provide a full solution. Hardware devices are used for monitoring of energy systems, for example acoustic monitoring, temperature monitoring or pressure monitoring. Services may include ensuring monitoring continuity, technical data analysis, providing alerts, and technical system support

� Industry best positioned for Data Monitoring Services are Oil and Gas


the private sector




– Modification of policies for hiring foreign talent– Data access policies and regulations

Required Enablers


Cum. CapEx: $0.7Mn

NPV: $17.3Mn

1.50.2

20172013 2015

10.6

8.3

1.30.3

2013 20172015


� N/A� Smart Metering Systems are devices which

monitor the consumption of electricity, natural gas, or water and communicate this information to the central system for billing purposes

� Consumers are alerted of their utilities usage, as well as current costs for utilities

� Smart Metering Systems will serve Qatar only

Demand for Smart Metering Systems is currently being met by International providers; building internal capabilities is key

� International Players include Diehl Metering, Smart Meters Technologies, Texas

Overview


� R&D center dedicated to the advancement of Smart Metering systems and technologies (i.e. digital utility measurements, remote connectivity means)


which includes standalone hardware solution and proprietary software components



5.9

1.10.9

0.9

0.2

0.6

201720152013

5.6

1.11.4

A

B


Cum. CapEx: N/A

NPV: N/A


Cum. CapEx: $1.3Mn

NPV: -$4.0Mn

Smart Metering SystemsO37

Description



Smart Meters Technologies, Texas Instruments, Echelon and Siemens

� Diehl Metering, Texas Instruments and Siemens have presence in MENA

� Siemens has set up a turnkey Smart Metering solution for Kahramaa


� Hardware, software and services

bundled to provide a full solution. Services include system design, installation, monitoring, data handling and technical support

� Industry best positioned for Smart Metering Systems are Utilities and Government

� State could play a Facilitator or Developer Role in

incubating R&D opportunity

� State could play a Facilitator Role in pursuing other

two opportunities; development could be pursued

through a partnership with Kahramaa and through

inorganic acquisition of small scale global players in

this space


� Human Capital Capability Requirements – Applied mathematicians, mechanical and electrical engineers, algorithms designers, embedded systems specialists

� Regulatory and Policy Considerations: – Required support for hiring foreign talent – Regulations related to smart meter implementation

� QNBN is a key enabler as it facilitates adoption of fiber-optic smart grids in the market

201720152013

2.11.3

2017

10.3

20152013

201720152013

9.0

2.01.9

201720152013

Required Enablers

C

NPV: -$4.0Mn


Cum. CapEx: $1.6Mn

NPV: $16.0Mn


� N/A� Wind Power Forecasting technology used to

balance between electricity consumption and

generation, by monitoring expected variation

in wind speed and adjusting generation

systems accordingly

� Wind Power Forecasting will serve Qatar

only

Investment inWind Power Forecasting R&D and commercial opps. provides Qatar with a leading innovative position in this space

� National Grid, an international electricity and gas company, launched a trial wind power

Overview


� R&D center dedicated to the advancement of Wind Power Forecasting, such as algorithms and methods for forecasting, analytics to improve accuracy, and statistics collection


including hardware used to collect site



3.5

1.7

0.8

2013 2015 2017


Cum. CapEx: N/A

NPV: N/A

Cum. CapEx: $0.53Mn

Wind Power ForecastingO38

Description



gas company, launched a trial wind power forecasting system trial in the UK

� International vendors for Wind Power Forecasting are AWS Truewind, Energy & Meteo Systems GmbH, Environment Canada, Vaisala and WEPROG

� Vaisala has offices in MENA


including hardware used to collect site topography and weather information, and the system which indicates how wind power will vary

� Industry best positioned for Wind Power Forecasting is Utilities


incubating opportunities given high complexity of

development and high financial requirements

� Development could be pursued through a partnership

with Kahramaa and through inorganic acquisition of

global players in this space


� Human Capital Capability Requirements: – Applied mathematicians, mechanical engineers,

algorithms designers, electrical engineers, embedded systems specialists


Required Enablers


Cum. CapEx: $0.53Mn

NPV: $0.65Mn

4.0

1.2

0.4

20172013 2015

3.7

1.20.6

2013 20172015


� N/A� Virtual Power Plants (VPP) Management

Tools manage clusters of small decentralized

power plants through a central control entity

� VPPs provide higher efficiency and more

flexibility than conventional power plants

� Virtual Power Plants Management Tools /

Services will be focused on Qatari market

initially

Investment in Virtual Power Plants Tools and Management could provide Qatar with a leading innovative position in this space

� International Players providing VPP management tools include Energy



� R&D center dedicated to the advancement of Virtual Power Plants systems and technologies

� Software solutions which link power-generating units with information on market developments, environmental factors and other data to maximize system efficiency and reliability



1.50.2

12.6

1.5

0.10.1

201720152013

1.30.2

10.2

A

B


Cum. CapEx: N/A

NPV: N/A


Cum. CapEx: $4.8Mn

NPV: $10.8Mn

Virtual Plants Management Tools / ServicesO39

Description


management tools include Energy Management Solutions, Inc (EMS), Energy ICT, and Siemens; Siemens has presence in MENA region


� Bundled software and services

provide a full solution. Services include system installation, integration, and monitoring

� Industries best positioned for Virtual Power Plants Management Tools and Services are Utilities and Oil and Gas





through a partnership with Kahramaa and other

energy players in the market


� Human Capital Capability Requirements: – Applied mathematicians, mechanical engineers,

algorithms designers, electrical engineers, embedded systems specialists


201720152013

2.20.2

2017

18.4

20152013

201720152013

2.00.3

2017

16.0

20152013

Required Enablers

C

NPV: $10.8Mn


Cum. CapEx: $6.9Mn

NPV: $6.3Mn


� N/A� Grid Management Solutions consist of

solutions developed to manage power grids, pipelines and water networks. Examples of such solutions include vehicle-to-grid solutions which enable electric vehicles to deliver electricity to the power grid or control the charging rate

� Grid Management solutions will serve Qatar only

Investment in Grid Management Solutions R&D and commercial opps. provides Qatar with a leading position in this space

� International Players providing Grid Management solutions include Grid Point,



� R&D center dedicated to improved algorithms, sensor technologies, analytics and statistics, innovative system configuration of gridablevehicles, innovative energy storage solutions, etc.

� Software solutions developed to manage and monitor distributed sources of energy consumption, generation and storage (power grids, pipelines and water networks)



3.30.8

14.2

2.00.30.5

201720152013

2.91.2

11.5

A

B


Cum. CapEx: N/A

NPV: N/A


Cum. CapEx: $2.7Mn

NPV: $17.4Mn

Grid Management SolutionsO40

Description


Management solutions include Grid Point, AMSC, Danfoss, Ventyx , Schneider Electric

� Danfoss, Ventyx and Schneider Electric have presence in the Middle East


� Bundled software and services

include system installation, monitoring, technical support, and advisory/consulting

� Industries best positioned to benefit from local provision of Grid Management Solutions are Utilities and Oil & Gas





through a partnership with Kahramaa and other

energy players in the market


� Human Capital Capability Requirements: – Applied mathematicians, electro-mechanical

engineers, algorithms designers, electrical engineers, embedded systems specialists

� Regulatory and Policy Considerations: – Required support for hiring foreign talent

201720152013

5.41.1

201720152013

23.6

201720152013

5.01.6

20172015

20.6

2013

Required Enablers

C

NPV: $17.4Mn


Cum. CapEx: $4.4Mn

NPV: $16.7Mn


Provision of Demand Side Management Tools could be pursued by the private energy sector through partnership models or M&A

Revenues COGS+ OpEx

� Provision of consumer-facing

Advanced Metering Infrastructure

(AMI):

� Smart / Intelligent meters offer consumers real-time pricing and usage information, providing them with the necessary tools to make conscious energy consumption decisions

� Availability of such information motivates consumers to reduce overall consumption, subsequently contributing to environmental

� Opportunity entails control of energy consumed by end users, especially during peak hours

� Opportunity does not necessarily decrease total energy consumption, but could reduce the need for investments in distribution networks and power plants

� Opportunities are related to providing services to SMEs and large corporates in Qatar only

� International providers offer services worldwide and have presence in the Middle-

Overview




Cum. CapEx: $2.4Mn

8.1

0.90.2

201720152013

7.3

0.90.3

201720152013

Demand Side Management Tools / ServicesO41

Description




contributing to environmental sustainability

� Utilities: Example – Delivery of electrical utilities

worldwide and have presence in the Middle-East region and Qatar

� Players include Infosys, Kema, Siemens and Texas Instruments

� Opportunity should be undertaken by the Private sector. Development could be pursued:

– Through inorganic acquisitions of small players


� State can play a Facilitator role by positioning business as a preferred partner of Kahramaa


� Human Capital Capability Requirements: – Process automation experts, control systems


– Modification of policies for hiring foreign talent; – Partnerships enablement; and

Required Enablers

NPV: $3.8Mn


Business Process Automation solutions are key for operational efficiencies; market is currently served by global providers



� Opportunities related to developing

software to integrate and automate

processes; features include (non-exhaustively):

– Writing and executing simple or complex business process automation scripts or macros

– Setting-up a package of dashboards and reports to be generated at defined intervals

– Intelligent validation to ensure

� Business Process Automation entails automating business processes, integrating applications and restructuring resources

� BPA allows increasing efficiency and reducing cost

� Opportunities are related to providing services in Qatar and the GCC

� Global competitors serve the Qatari market and the region and provide several software

Overview



Cum. CapEx: $2.3Mn

2017

0.0

2015

2.9

2013

26.5

2017

0.0

2015

21.5

2013

2.8

Business Process AutomationO42




logically correct and error-free process models

– Instant response to business and client needs

– Automated reminders, escalations and alerts

� Government: Example – Legislative planning of e-Government or defense operations

� Financial Services: Example – Business support in banking

and the region and provide several software solutions with different features

� Players include Microsoft, Oracle, IBM and SAP




� Human Capital Capability Requirements: – Developers, algorithm designers, process

automation experts, systems engineers and IT engineers

� Regulatory and Policy Considerations: – Modification of policies for hiring foreign talent – Partnerships enablement

Required Enablers

NPV: $37.1Mn


Opportunities related to Business Process Outsourcing exist in the market



� Opportunities related to ICT

consulting and managed services

across different sectors; services across sectors include:

– Evaluation of as-is business operations

– Compiling outsourcing plan based on business needs

– Provision of back, middle and front-office services

– Provision of risk management

� Opportunity entails process outsourcing services

� Business Process Outsourcing (BPO) allows companies enhance performance by controlling cost, reducing risk and focusing on core business activities

� Opportunities are related to serving SMEs and large corporates across different sectors in Qatar

� Global players have strong presence in the market and provide outsourcing and

Overview



Cum. CapEx: $0.6Mn

2017

0.0

2015

3.3

2013

7.4

2017

0.3

2015

6.1

2013

2.9

Business Process OutsourcingO43




– Provision of risk management system

� Government: Example – Legislative planning of e-Government and defense operations

� Financial services: Example –Underwriting of insurance services

� Healthcare: Example – Sales and marketing of medical equipment

� Manufacturing: Example – Operations and maintenance

market and provide outsourcing and consulting services

� Service providers include IBM, Accenture, Hewitt Associates, Capgemini, Genpact, Tata, Wipro and Infosys




� Human Capital Capability Requirements: – Business process design experts, systems

engineers, IT engineers and strategic experts� Regulatory and Policy Considerations:

– Modification of policies for hiring foreign talent– Partnerships enablement– Data privacy laws

Required Enablers

NPV: $9.6Mn


� Small incremental cost (range of ~$20K - ~30K over four years)

� May generate revenue uplift for online Government services; main drivers are (i) sharing public information, and (ii) improving citizens online experience

� Revenue uplift

e-Society enables the Government to better connect with the public and share information with them



� Provision of online information on

Government services, awareness

campaigns and Government

initiatives

� e-Society is a communication service used by Governments to share digital media and information with the public

� Service consists of two main steps; information digitization and reach the citizens using the Internet

� Opportunities are related to offering services to the Qatari Government

� N/A

Overview


CapEx

A

e-SocietyO44

� Relatively small incremental cost (ranging between ~$100K and ~$150K over four years)


� Revenue uplift could reach 1%


� Government: Example - Service delivery management for e-Government

� Opportunity should be developed by the State, in particular, through i-Gov or Hukoomi


� Human Capital Capability Requirements: – Developers, web designers, programmers,

systems engineers and IT engineers� Regulatory and Policy Considerations:

– Modification of policies for hiring foreign talent– Introduction of intellectual property rights– Digital Rights Management (DRM) protection– Data privacy laws

Required Enablers


� Small incremental cost (ranging between ~$20K and ~30K over four years)

� May generate revenue uplift for online Government services; main drivers are (i) sharing public information, (ii) improving citizens online experience, and (iii) providing a

G2G, G2C, G2B e-Services and Applications enable provision of additional online Government services


� Provision of incremental services to

what is already available through

Hukoomi. Services would include G2C, G2B, and G2G applications and services

� Such services could include e-procurement services

� Online operations between the Government other parties (other Government entities, citizens or businesses) to facilitate interactions and service delivery

� Digital interaction includes governance, information and communication technology (ICT) and business process re-engineering (BPR)

� Opportunities are related to offering services to the Qatari Government

� N/A

Overview


� Small incremental cost (ranging between ~$100K and ~$150K over four years)

G2G / G2C / G2B e-services / ApplicationsO45



(iii) providing a new set of online services

� Revenue uplift depends on types of new offered services



� Opportunity should be developed by the State, in particular, through i-Gov or Hukoomi




– Modification of policies for hiring foreign talent– Introduction of intellectual property rights– Data privacy laws

Required Enablers


� Self-service terminals serving Government services and transactions

� Providing such terminals at Government points of service or agencies reduces labor cost and time, and improves operational efficiency

� Opportunities are related to providing services to the Qatari Government

Government demand for Self-Service Terminals management is better addressed by local providers

� Global manufacturers provide self-service terminals such as self check-in hardware and


� Provision of self-service hardware

(hardware manufactured outside

Qatar), software and Government

services; self-service functionalities include (non-exhaustively):

– Car registration

– Driving license submission forms and payment

– Stolen ID card replacement request

� Provision of self-service hardware,

manufactured outside Qatar, through


0.3

0.1

0.1

2013 20172015

0.10.1

2013 2015 2017

0.2

AOperational Peak Funding: $0.07

Cum. CapEx: $0.03Mn

NPV: $0.7Mn

Cum. CapEx: $0.03Mn

e-Services Terminals ManagementO46

Description Revenues COGS+ OpEx CapEx


terminals such as self check-in hardware and software in the Middle East region. Suppliers include NCR, ARINC, Protouch and SITA

� Some manufacturers have established partnerships with software developers such as IBM and Microsoft


manufactured outside Qatar, through partnerships with global vendors


� Opportunity should be undertaken by the private sector; development could be pursued through:

– Inorganic acquisitions of small global players

– Partnerships with global providers, especially for hardware provision in the market


� Human Capital Capability Requirements: – Developers, algorithm designers, programmers,

systems engineers and mechanical engineers� Regulatory and Policy Considerations:


Required Enablers


Cum. CapEx: $0.03Mn

NPV: $0.6Mn2017

0.1

2013 2015

0.0

0.2

0.10.1

2013

0.2

20172015


Public-private partnership could be considered to establish opportunity related to Defense Systems and Applications


� Provision of defense intelligence

systems for Government

applications

� Features include:

– Capture of real-world impairments of off-the-air signals

– Discovering image files located on various imagery libraries located throughout the community

– Identifying imagery and other geospatial data in a database

� Defense systems and applications consist of effective automated test, measurement, and control systems using different technologies such as geospatial imagery or RFID signals

� Opportunities are related to providing services to the Qatari homeland territories, Government agencies and army bases

� International providers include Thales, National Instruments, Rolta, AAR and

Overview




Cum. CapEx: $3.4Mn

2017

10.2

2015

3.3

2013

1.4

2017

5.5

2015

3.1

2013

2.1

Defense Systems and ApplicationsO47

Description




geospatial data in a database utilizing input search parameters

� Government: Defense operations, maintenance and support

National Instruments, Rolta, AAR and Intergraph

� Thales, National Instruments and Rolta have presence in the region

� Initiative could be established as a public-private partnership between concerned Government entities, relevant ministries in Qatar, and ICT providers to promote local provisioning of defense systems and applications

� PPP will focus on building local capacity in ICT architecture, and integration related to defense


� Human Capital Capability Requirements: – Control systems engineers, electro-mechanical

engineers, smart systems engineers� Regulatory and Policy Considerations:

– Modification of policies for hiring foreign talent; – Partnerships enablement; and

Required Enablers

NPV: $32.2Mn


Customer Analytics Tools are provided by Int’l players; State should protect new entrants into this space given high competition



to developing business intelligence

tools; features of tools include (non-exhaustively):

– Measurement, presentation and monitoring of performance using dashboards and reports

– Predictive analytics and what-if analysis

� Customer data analytics is the systematic examination of a company's customer information to assess customers behavior

� BI tools use data mining, performance measurement and statistical and predictive analysis to provide insights that enable better decision making and identify high-value customers to proactively interact with them

� Opportunities are related to providing services in Qatar and the GCC region

� Global providers serve the Qatari market and the GCC region

Overview



Cum. CapEx: $1.7Mn

4.4

1.2

201720152013

17.6

4.4

1.7

20172015

14.3

2013

Customer Analytics (BI) ToolsO48

Description Revenues COGS+ OpEx CapEx



� Energy: Example – Sales and marketing

� Financial services: Example – Market research and product development

� Telecommunication services: Service development and distribution

� Social affairs: Example – Social experience and problems analysis

the GCC region

� Players include SAS, IBM, Oracle, SAP and Microsoft, each offering varied range of tools and software





experts and BI experts� Regulatory and Policy Considerations:


Required Enablers

NPV: $24.0Mn


Value of Maintenance & Support opportunity could reach ~$54Mn by 2017 and should be pursued by the private sector



to IT consulting, maintenance and

support services

� Services include maintenance and

support for:

– Network and infrastructure (hardware installation, configuration, etc.)

– Software and applications (software installation, testing, quality assurance, etc.)

� Hardware support services such as hardware installation activities, configuration, etc.

� Software support services such as installation, configuration, testing, quality assurance, etc.

� Opportunities are related to serving companies in Qatar only

� Global service providers serve the Qatari and regional market; Eight players hold ~65%

Overview



Cum. CapEx: $5.0Mn

5.8

2017

20.4

2013 2015

54.0

9.1

2017

47.6

2015

20.8

2013

IT Systems Maintenance & SupportO49




� Financial Services: Example – Business support for banking operations

regional market; Eight players hold ~65% exclusive market share

� Providers include Mannai, GBM, ABA, Cisco, Accenture, Infosys and CA


� New entrant should serve industry verticals that are least served by local providers


� Human Capital Capability Requirements: – Developers, system engineers, IT engineers and

electrical engineers� Regulatory and Policy Considerations:

– Publishing and enactment of data privacy law– Modification of policies for hiring foreign talent

Required Enablers

NPV: $37.9Mn


� Finance programs for individual or enterprise

use, such as cash management, asset

management, tax preparations, risks

management for commodity trading, treasury

solutions, investment management software,

etc.

� Financial Software and Services will serve

Qatar and GCC

Opportunity aims at establishing a leading Financial Software & Services provider that will initially serve Qatar and GCC

� International players offering financial software or services include Murex, FINCAD,



� Financial solutions for Enterprise and large Corporates; including solutions for cash management, asset management, tax preparations, risk management, etc.

� Support Services for financial systems implementation and migration;



3.3

0.4

20.7

2013 20172015

2.90.7

2013 2015 2017

16.1


Cum. CapEx: $1.4Mn

NPV: $36.6Mn

Cum. CapEx: $0.8Mn

Financial Software & ServicesO50


software or services include Murex, FINCAD, Oracle, Intuit, and Calypso; such players serve the region currently

� Oracle has offices in the MENA region, including those in Egypt, Jordan and UAE


systems implementation and migration; in addition to services to support in areas such as financial architecture consulting, design of testing methods, development of mathematical models, and training

� Industry best positioned for Financial Software and Services are Government, Retail/Business and Trade, Energy, and Financial Services


� Greenfield development is recommended through a

mix of organic and inorganic development, as well as

partnerships with (i) systems integrators; (ii) project

management providers; and (iii) training institutions,

etc.


� Human Capital Capability Requirements: – Application programmers, Algorithm designers, IT

engineers, Financial experts� Regulatory and Policy Considerations:

– Required support for hiring foreign talent – Data Privacy and security regulations– Favorable cross-ICT and Finance regulations

Required Enablers


Cum. CapEx: $0.8Mn

NPV: $17.4Mn

1.70.2

20172013 2015

12.3

1.50.3

2013

10.0

20172015


� Cost reductions due to streamlining of certain operations online

� Incremental OpEx for managing online platform

� NA

e-Banking portals allow customers to perform transactional and non-transactional financial operations online


� Opportunities relating to providing

online banking services; services include (non-exhaustively):

– Viewing account balances

– Viewing transactions and financial statements

– Transferring money between linked accounts

– Paying third parties (e.g., bill payment)

� e-Banking services allow customers to perform transactional and non-transactional operations online

� Security threats remain a critical issue for online banking but several countermeasures exist to avoid the security attacks

� Commercial Bank of Qatar, Qatar National Bank, Doha Bank, International Bank of

Overview


e-BankingO51

� Cost required for establishing an online platform; cost ranges between $2.8Mn and $10Mn




� Financial services: Banking service provision

Bank, Doha Bank, International Bank of Qatar, Ahli Bank, Mashreq Bank, HSBC Qatar, Qatar Islamic Bank and Standard Chartered Bank, provide eBanking services such as account viewing, transfers, credit card payments

� Opportunity should eventually be entirely pursued by existing financial institutions in Qatar, specifically banks which have not established their Qatar e-banking systems such as BNP Paribas, Arab Bank and United Bank Limited





Required Enablers


� Multi-site VPN is a secure network that uses primarily public telecomm infrastructures to provide remote offices with access to central organizational network

� IP-VPNs have become more prevalent in the communications industry due to significant cost reductions, increased bandwidth and increasing security requirements

� Opportunities are related to providing services in Qatar, Egypt and Saudi Arabia

Additional providers for Multi-Site IP-VPN connections could be established by fixed players in the market

� Global providers offer services to large corporates and have strong presence in


� Provision of VPN mgmt. services;

features include (non-exhaustive): – Enabling/disabling VPN services– Specifying VLAN membership for

VPN interfaces– Viewing operational status of

interfaces– Enforcing strict security (SSL

connectivity and IPSec tunnels between endpoints)

� Aggregation and installation of

network infrastructure between


13.0

4.83.7

2013 20172015

4.75.4

2013 2015 2017

10.6


Cum. CapEx: $1.9Mn

NPV: $15.3Mn

Cum. CapEx: $2.5Mn

Multi-site IP-VPNO52



corporates and have strong presence in Qatar and the GCC region

� Providers include Cisco, Huawei and Alcatel-Lucent. Telecom operators such as Qtel also provide multi-site VPN services for the GCC region


network infrastructure between

different sites and provision of VPN

managed services over the network

� Financial services (within product development and business support)

� Social affairs: Example – social requirements identification and social problems analysis

� Other industry verticals such as healthcare, retail and manufacturing

� Opportunity should be pursued independently by fixed telecom operators in Qatar

� State would play a facilitator role in the case of operators leasing infrastructure from Qatar National Broadband Network


� Human Capital Capability Requirements: Systems and IT engineers, telecommunications

engineers and network security experts� Regulatory and Policy Considerations: Cyber security laws and regulations Enforcement of cyber security laws at OSI (Open

Systems Interconnection) layer-3 and layer-4� QNBN enables providers to evolve IP-VPN offers

through reliable and cost effective connectivity

Required Enablers


Cum. CapEx: $2.5Mn

NPV: $19.6Mn2017

6.2

2013 2015

4.7

16.8

6.17.0

2013

13.6

20172015


� Management of businesses aggregated data, identifying data access rights for various users

� Analysis of operational activities at all organizational levels

� Opportunities are related to providing services to companies in Qatar only

IMS is mainly provided by international players; State should protect new entrants into this space given high competition

� Services from global and regional providers are available in MENA, some of them having


� Aggregation, structuring and quality

management of data, including

access rights definition

� Detailed logging and reporting of

operational activities


13.1

2.5

0.1

2013 20172015

2.40.1

2013 2015 2017

10.6


Cum. CapEx: $1.9Mn

NPV: $18.1Mn

Cum. CapEx: $0.4Mn

Information Management SystemsO53



are available in MENA, some of them having stronger presence than others

� Main providers in Qatar include IBM, Oracle, Tata, Wipro and Satyam


operational activities

� Financial Services: Example – Sales and marketing in banking and insurance operations

� Other industry verticals such as energy, telecommunication services and retail





experts and IMS experts� Regulatory and Policy Considerations:


Required Enablers


Cum. CapEx: $0.4Mn

NPV: $9.5Mn2017

1.2

2013 2015

0.0

6.6

1.20.0

2013

5.3

20172015


� Platform providing estimates of bundled packages; platforms used as enablers to boost revenues of mainstream business

� Insurance industry, for example, can benefit from such platform to combine products such as home insurance, car insurance, health insurance and life insurance,

Online Service Bundling is mainly targeted at insurance industry; Greenfield development is recommended for private sector

� International insurance companies offering bundled packages include Progressive,

Overview


� Platform to provide bundled

insurance packages which are designed for customers a la carte to provide discounts over separate insurance purchases


CapEx

A

� Small incremental cost if online platform is already developed (range of ~$100K -~$150K over 4 years)

� May generate revenue uplift. Main drivers are (i) sharing public information, (ii) improving customer experience, and (iii) up-selling products and services

� Revenue uplift

Online Service BundlingO54

� Small incremental cost if online platform is already developed (range of ~$20K - ~30K over 4 years)

Description



bundled packages include Progressive, Geico, Wells Fargo Insurance

� Insurance companies in Qatar do not offer service bundling online; such companies include: Al Bayan Insurance Broker, Al Khaleej Takaful Group, Qatar Insurance Company (details a bundled motor, annual leave and home insurance service without providing pricing)


� Financial Services industry is best positioned for online insurance service bundling

� Development recommended for the private sector


� Human Capital Capability Requirements: – Developers and programmer– Algorithm designer– Engineers (IT, systems)

� Regulatory and Policy Considerations: – Modification of policies for hiring foreign talent– Online data privacy and tamper resistance

Required Enablers

� Revenue uplift could range between 1% and 3%


System Monitoring sols. serve as access control mechanisms within an organization; development by private sector is recommended


� Provision of system monitoring

tools (e.g., using Multi-Level

Security (MLS) or Chinese Wall

model) in order to:

– Ensure access to authorized parties only

– Prevent disclosure of confidential information

– Enforce information flow policy

� Access control matrices are used within organizations to allow/deny access to organizational information

� System monitoring solutions detect unauthorized access to information within an organization; this can sometimes be due to a system malfunctioning or misconfiguration

� Opportunities are related to providing services to Qatari and regional companies

� Several players offer system monitoring solutions in Qatar and the region

Overview




Cum. CapEx: $0.3Mn

2017

5.0

2015

2.6

2013

0.3

2017

4.4

2015

3.0

2013

0.7

System MonitoringO55

Description




� Financial Services and other vertical industries are well positioned to benefit from this opportunity

solutions in Qatar and the region

� Regional providers include: NavLink, and other players serving the Qatari market

� Global players include Cisco, Microsoft and HP. Regional distributors to global service providers are also present in the market



� Required enablers include:

– Publishing of internal organization security audit, accountability, and compliance legal framework;

– Introduction of intellectual property rights

Required Enablers

NPV: $2.9Mn


Marketplaces encompass C2C e-commerce and should be set by private entities; Government should ensure favorable conditions


� Provision of online marketplace for individuals and third parties to sell their products to consumers

� Marketplaces can allow different types of services:

– Auction-style listings: seller offers one or more items for sale for a specified number of days

– Fixed price format: seller offers one or more items for sale at a Buy It Now price.

� Growth of Internet and e-commerce penetration have changed purchasing patterns of consumers and businesses

� A marketplace is a website which allows merchants and individual traders to sell their wares through online system, for either a percentage of the sale or for a listing fee, while transactions are processed by the marketplace operator

� Few local providers offer marketplaces platforms; value proposition remains weak.

Overview




Cum. CapEx: $29.3Mn

2017

256.8

2015

171.2

2013

93.0

2017

236.3

2015

160.9

2013

93.9

Market Places/AggregatorsO56

Description




– Fixed price format with best offer: seller accepts best offers

� Retail: Sales and Marketing in Retail and Trade

platforms; value proposition remains weak. Competition also emanates from regional providers with advanced propositions and a multi-regional focus

� Players providing services in the Qatari market and the region include (non-exhaustively): Carsemsar, Souq.com, and Mubawab

� Private sector should take the lead in developing the e-commerce opportunity

� Government should help build a business climate that is suitable for innovation and investment related to marketplaces


� Human Capital Capability Requirements: – Developers, Algorithm designers, data processing

experts, IMS experts� Regulatory and Policy Considerations:

– Publishing and enactment of data privacy law;– Modification of policies for hiring foreign talent;– Introduction of intellectual property rights– Improving logistics services, warehousing

Required Enablers

NPV: $129.2Mn


Campaign automation business provides P&S relevant to e-marketers; opportunity should be pursued by private sector


� Provision of campaign automation

tools. Software features include

(non-exhaustively):

– Modeling campaign process graphically

– Clear overview of procedures involved in a campaign

– Planning and defining rules and conditions for the process steps (e.g. sending confirmation e-mails)

– Follow-up steps based on customer

� Campaign Automation consists of automating all steps in marketing campaigns from the most basic email marketing programs to sophisticated event triggered campaigns

� Campaign automation creates efficient, repeatable processes and provides direct reactions to customer responses and scalable marketing operations

� Opportunities are related to serving SMEs and large corporates in Qatar and GCC

� Global players provide services and have strong presence in the region, directly or

Overview




Cum. CapEx: $1.1Mn

9.9

20172015

2.6

2013

0.1

2015 2017

0.1

2013

8.0

2.6

Campaign AutomationO57

Description




– Follow-up steps based on customer response

– Logging of all campaign activities

� Financial Services: Sales and Marketing within insurance operations

� Campaign Automation tools can be used across several other industries including telecommunication services, banking, retail, Government and tourism

strong presence in the region, directly or through partnerships

� Providers include (non-exhaustively) SAS, Eloqua, SugarCRM and Marketo

� Opportunity should be eventually entirely pursued by the private sector





experts, media and advertising experts� Regulatory and Policy Considerations:

– Publishing and enactment of data privacy law;– Modification of policies for hiring foreign talent;

Required Enablers

NPV: $13.4Mn


Provision of medical devices asset management; services are still confined to international providers

Revenues

� Commercial opportunities provides

maintenance and repair services to

hospitals and medical centers;

opportunity also targets

development of software which

provides several functionalities

(including):

– Creation of an equipment inventory

– Keeping records of scheduled services

– Controlling spares and stocks

� Management of medical equipment is a pressing challenge for hospitals

� As the number of devices increase, asset management becomes critical, hence the importance of tools to create an equipment inventory, keep record of scheduled services and control spares and stock

� Opportunity mainly targets healthcare institutes within Qatar

� Global service providers are present in the region. GE Healthcare has a strong presence

Overview




Cum. CapEx: $0.4Mn

2013

0.1

2015

0.5

2017

2.2

2017

1.5

2015

0.4

2013

0.1

Medical Devices Asset ManagementO58





– Increasing equipment availability

– Improving equipment maintenance, support and allocation

� Healthcare: Maintenance, repair and overhaul of medical equipment

region. GE Healthcare has a strong presence in the market, other suppliers include IBM, Modern Technology, UMG (United Medical Group) and Aeroscout

� Opportunity should be undertaken by the Private sector. Development could be pursued:

– Through inorganic acquisitions of small global players



� Human Capital Capability Requirements: – Developers, Algorithm designer, process

automation experts, systems engineers, IT engineers, biomedical engineers

� Regulatory and Policy Considerations: – Modification of policies for hiring foreign talent; – Partnerships enablement; and– Protection of local providers

Required Enablers

NPV: $4.6Mn


Opportunity relating to provision of Healthcare Apps. should be developed by private sector in collaboration with health institutes


� Healthcare Applications to provide solutions across various blocks of the value chain:

– Scheduling and admission building block of the value chain: communication with clinic administrators

– Diagnosis and treatment building blocks of the value chain

� Healthcare applications are used to facilitate data recording and retrieval,

� Healthcare applications encompass software solutions for healthcare institutions; solutions cover:

– Appointment scheduling

– In-patient admission

– Reporting results of in-patient and out-patient diagnosis and treatments

� Opportunity covers the GCC region

� International players offering Healthcare Applications include Oracle, General Electric,

Overview




Cum. CapEx: $0.3Mn

3.3

0.9

0.5

201720152013

2.6

0.80.8

201720152013

Healthcare ApplicationsO59


Description



as well as knowledge sharing

� Healthcare: Patient record database, information sharing

Applications include Oracle, General Electric, Clinical Solutions; Oracle and General Electric have established presence in the MENA region


the private sector, in collaboration with various players

in the healthcare sector


� Human Capital Capability Requirements: – Developers, web designer, programmers, systems

engineers, IT engineers� Regulatory and Policy Considerations:


Required Enablers

NPV: $6.1Mn


� Clinical Informatics is the use of IT to create a platform which will facilitate the transfer of healthcare information and knowledge, supporting the delivery of safer, more efficient healthcare, services

� Clinical informatics solutions will serve Qatar only

Clinical Informatics facilitate transfer of healthcare information and knowledge; opportunity could be established as a PPP

� International Players include McKesson, Orion Health, iSoft, Intersystems

Overview


� Electronic Health Records

Platform: used by medical institutions to automate clinical functions, through prescription management for example, diagnostic order entry, results reporting, medical billing and medical-surgical supplies

� Healthcare Knowledge Database : used by medical institutions to



8.4

2.6

21.7

2013 20172015

7.3

4.0

2013 2015 2017

17.3


Cum. CapEx: $3.1Mn

NPV: $29.5Mn

Cum. CapEx: $0.2Mn

Clinical InformaticsO60


Description


Orion Health, iSoft, Intersystems� Orion, iSoft and Intersystems have presence

in MENA� Malomatia in Qatar, is currently building a

health informatics team to implement a Clinical Information Systems project


used by medical institutions to improve the quality of patient care through systematic creation, modeling, sharing, operationalization and translation of healthcare knowledge

� Industry best positioned for clinical informatics is Healthcare

� Initiative could be established as a public-private partnership between healthcare institutes, relevant ministries in Qatar, and ICT providers to promote health system strengthening

� PPP will focus on building local capacity in ICT portfolio management, architecture, and integration.


� Human Capital Capability Requirements: – Biomedical engineers, Internal medicine experts,

Developers, programmers, systems engineers, IT engineers, applied mathematicians

� Regulatory and Policy Considerations– Standards develop. for health info. and informatics– Modification of policies for hiring foreign talent– Data access policies and regulations– Data privacy rules and regulations

Required Enablers


Cum. CapEx: $0.2Mn

NPV: $1.6Mn

0.80.80.8

20172013 2015

0.50.6

0.9

2013 20172015


� e-Health provides healthcare services using electronic processes and communication for monitoring, diagnosis and treatment support

� m-health uses a mobile device to collect and aggregate patient vital information, providing alerts on occurrences of abnormal behavior

� e/m-Health services will serve Qatar only

m-Health entails expansion of Qtel’s and VF current offerings; partnerships between operators and healthcare institutes are key

� International eHealth organizations include Canada Health Inforway, eHealth Ontario,



� Transaction and subscription

based fees incurred when a user triggers an e-Heath service, or as a bundled package for multiple transactions

� Subscription and transaction based through mobile operators



7.8

3.21.1

201720152013

6.2

2.71.2

201720152013


Cum. CapEx: $0.1Mn

NPV: $13.9Mn

Cum. CapEx: $0.9Mn

e/m-HealthO61

Description


Canada Health Inforway, eHealth Ontario, Lombardie Informatica Italy

� Operators in MENA offering m-Health services are Qtel, Etisalat, Vodafone and Orange and STC


based through mobile operators (m-health) Packaged applications for m-health,

i.e. programs that send signals when needed (e.g. abnormal behavior, weekly reports) to monitoring base station

Subscription-based apps can be downloaded on smart phones

� Industries best positioned to benefit from e-Health and m-Health services are -Heath, Telecommunications, Sports, and Social Affairs

� e-health opportunity should be pursued by established healthcare institutions in Qatar (e.g., SIDRA Medical and Research Center, Hamad hospital, etc.)

� m-health should be pursued as a joint venture between mobile operators and healthcare institutions in Qatar – Qtel and Vodafone should expand on their offering and establish partnerships with health players

� State can play role of Facilitator (e.g., through SIDRA)


� Human Capital Capability Requirements: – Application programmers– Algorithm designers– IT engineers– Healthcare experts and practitioners

� Regulatory and Policy Considerations: – Required support for hiring foreign talent – Data Privacy and security regulations

Required Enablers


Cum. CapEx: $0.9Mn

NPV: $13.8Mn

8.16.1

3.7

201720152013

6.45.1

4.2

201720152013Rev. opportunity

for both operators



� May generate revenue. Main drivers are (i) sharing public information, (ii) hosting embedded / display advertising

Social forums address interests of the wider public; development can be undertaken by both private and public sectors


� Provision of online platforms for

Internet users to have discussions

and share information

� Discussions over online social forums may address different topics; members of forum can share their opinion concerning a place they visited for example or ask for specific information

� Features can be added to e-forum platforms such as word censoring or anti-spamming systems if needed

� Social forums or e-forums are online discussion sites where people can hold conversations in the form of posted messages. Users can be anonymous or have to register with the forum

� Forums are governed by administrators and moderators, which are responsible for the forums' conception, technical maintenance, and policies

� Existing social forums in Qatar are usually integrated within a website and are used for

Overview


CapEx

A

Social forum / e-forumO62


� Cost may be as high as $1.7Mn if an online platform needs to be developed from

Description




� Social Affairs: Social and cultural cohesion strengthening

� Media: Social Connection

integrated within a website and are used for different purposes (e.g., Qatar Living)

� International forums such as facebook, twitter, Google+ also exist

� Opportunity could be eventually entirely pursued by the private sector

� However, Government entities in the social affairs sector, tourism sector, etc. can also establish e-forums that address topics of relevance to the wider public


� Human Capital Capability Requirements: – Developers, Web designers, Programmers,

systems engineers, IT engineers� Regulatory and Policy Considerations:


Required Enablers

developed from scratch


� N/A� Gait analysis is the study of human motion by

analyzing body movements/mechanics and muscle activity

� Gait recognition uses gait analysis to classify and identify individuals by analyzing behavioral characteristics, such as walking patterns; unlike biometric techniques such as iris recognition this is non-obtrusive and can be done at a distance

� Gait recognition will serve the GCC region

Gait Recognition is an emerging technique that involves motion-based authentication and identification

� International players developing Gait Recognition technology include BAE

Overview


� R&D center dedicated to the advancement of Gait Recognition technologies, such as exploring new algorithms to identify individuals, and improving identification accuracy at larger distances

� Software component which is purchased separately and operates



0.3

0.00.1

2013 2015 2017


Cum. CapEx: N/A

NPV: N/A

Cum. CapEx: $0.2Mn

Gait RecognitionO63


Description


Recognition technology include BAE Systems (has an office in Saudi Arabia) and OmniPerception


purchased separately and operates with commercial imaging systems, such as CCTV cameras, to identify individuals unobtrusively and at a distance

� Industry best positioned for Gait Recognition / Motion-Based Recognition Services are Government and Healthcare

� Initiative should be pursued by the private sector

� State can play role of a Facilitator; it will enable

partnerships between developers of this initiative and

research institutions in Qatar (e.g., QCRI and QSTP)


� Human Capital Capability Requirements: – Algorithm designer, Application developers and

programmers, biometrics specialists, biomedical engineers, etc.

� Regulatory and Policy Considerations: – Authentication; security standards and

requirements; compliance rules– Data privacy and integrity laws

Required Enablers


Cum. CapEx: $0.2Mn

NPV: $6.3Mn

3.6

0.60.2

20172013 2015

2.8

0.50.3

2013 20172015


Arabic Speech Recognition can be used for transcript.; partnership between private sector and current R&D initiatives is an option


� Software for Arabic Speech Recognition designed for use on multiple platforms, including laptops and mobile phones; applications include transcription and voice commands

� ASR will cater to GCC, therefore variation in dialects and accents should be recognized

� Arabic speech recognition transfers spoken Arabic from audio to text, to be used on voice-activated user interfaces

� Speech recognition can be speaker independent, or speaker dependent where the system is trained to a person’s specific voice resulting in more accurate recognition

� Opportunity will serve the GCC region

� Regional companies offering Arabic Speech Recognition include Sakhr Software, and

Overview




Cum. CapEx: $0.02Mn

1.3

0.40.3

201720152013

1.0

0.4

0.5

201720152013

Arabic Speech RecognitionO64


Description



� Industries best positioned for Arabic Speech Recognition Software are Government, Healthcare, Education, Media, and Sports

Recognition include Sakhr Software, and Emerging Technologies

� Research institutions such as QCRI are also conducting research in this field

� International companies having Arabic Speech Recognition capabilities include Microsoft

� Initiative should be pursued by the private sector

� State can play role of a Facilitator; it will enable

partnerships between developers of this initiative and

research institutions in Qatar (e.g., QCRI and QSTP)



engineers, speech recognition experts, biometrics experts, applied mathematicians

� Regulatory and Policy Considerations: – Modification of policies for hiring foreign talent– Data access policies and regulations

Required Enablers

NPV: $2.1Mn



� N/A

Social Affairs portals address concerns of wider public; development should be done by both private and public sectors


� Provision of web-portals for non-

profit organizations allowing them

to publish online:

– Activities updates

– Upcoming events

– Facts and figures

– Recent news

– Contact details

� Online platform can be standalone

dedicated to a specific

organizations or part of a

� Social Affairs Web-portals allow non-profit NGOs, supporting social causes to share information and updates on their organization and activities with the public

� Examples of causes include women’s rights, cancer treatment, and children abuse

� Opportunities are focused on the Qatari market

� Qatari NGOs such as Social Development Center, Qatar Charity and Qatar Orphan

Overview


CapEx

A

Social Affairs Web-portalsO65


� Cost may be as high as $1.7Mn if an online platform needs to be developed from

Description




organizations or part of a

Government website

� Social Affairs: Example – Social problems analysis, communication and distribution

Center, Qatar Charity and Qatar Orphan Foundation have their own online portals

� Web-portals allow the organizations to publish information on what they do, their contact details and recent news and activities

� Opportunity could be eventually entirely pursued by the private sector

� However, Government entities in the social affairs sector, tourism sector, etc. can also establish social affairs web portals that address topics of relevance to the wider public


� Human Capital Capability Requirements: – Developers, Web designers, Programmers,

systems engineers, IT engineers� Regulatory and Policy Considerations:


Required Enablers

developed from scratch


Opportunity should be developed by the private sector in partnership with international providers

Revenues COGS+ OpEx

� Opportunity entails development of

Extended Enterprise Integrated

Solutions

� Tools include CRM and CLM models, allowing to:

– Measure customer-related metrics to indicate the performance of the business

– Analyze customers profiles

– Monitor growth of customer base

– Improve product development

� Companies across industries require customer-related software and systems to enhance interactions with the customers. Examples of tools include Customer Lifecycle Management (CLM) and Customer Relationship Management (CRM)

� Opportunities are related to serving SMEs and large corporates across industries in Qatar and the GCC region

� Software development companies offer solutions in the Qatari and regional markets

Overview




Cum. CapEx: $1.1Mn

2017

11.1

2015

2.5

2013

0.1

2017

9.0

2015

2.5

2013

0.2

Extended Enterprise Integrated SolutionsO66

Description




– Improve product development

� Retail Business: Example – Distribution and store operations

� Manufacturing: Example – Operations and maintenance, sales and marketing

� Tourism: Example – Advisory services and accommodation

� Media: Example – Publishing and distribution

solutions in the Qatari and regional markets across different industries. Players include Microsoft, Oracle, SAP, IBM, Epicor and Amdocs

� Products and services can be customized to fit the requirements of a specific industry

� Opportunity should be eventually entirely pursued by the private sector; this will involve a mix of partnerships with similar International initiatives

� State could play a facilitator role in the initial phases of establishing the opportunity




experts, IT and systems engineers� Regulatory and Policy Considerations:

– Publishing and enactment of data privacy law;– Modification of policies for hiring foreign talent; – Partnerships enablement

Required Enablers

NPV: $15.4Mn


Opportunity should be developed by private sector in partnership with international providers and players in education ecosystems


Viable Business Models and Top Down Financial Outlook (USD Million)

� Bundled Software solutions across various blocks of the education value chain:

– Interaction building block of the value chain: communication and collaboration means between teachers and students, or students with peers; examples include Leaning Management Systems, tailored online forums, discussion boards, videoconferencing

– Knowledge Storage block of the

� Integrated Software Solutions for Education include bundled software that is used within each block of the Education value chain, e.g.: Interaction building block: Blackboard, or

teleconferencing tools Knowledge storage: virtual machines and

VMware hypervisor� Integrated Software Solutions for Education

opportunity will be mainly focused on Qatar

� International companies offering Integrated Software Solutions along the Education value

Overview




Cum. CapEx: $1.1Mn

7.0

1.6

0.7

201720152013

5.4

1.41.0

201720152013

Integrated Software Solutions for EducationO67



– Knowledge Storage block of the value chain: information storage for retrieval when needed, for example databases, virtual libraries, encyclopedias, and search engines

� Integrated Software Solutions mainly caters to the Education sector

Software Solutions along the Education value chain include Microsoft, Blackboard, Moodle, HotChalk , VMware; Blackboard, Moodle, and VMware serve MENA customers

� Greenfield development of an Integrated Software Solutions business for Education by the private sector; this will involve a mix of partnerships with similar International initiatives

� This will also involve partnerships with players in the education ecosystem in Qatar


� Human Capital Capability Requirements: – Developers– Algorithm designer– Programmers– Education professionals and administrators

� Regulatory and Policy Considerations: – Modification of policies for hiring foreign talent

Required Enablers

NPV: $11.0Mn


Opportunity facilitates local provision of technical and eng.CAD tools; opportunity should be pursued by private sector

Description Revenues COGS+ OpEx


� Software for computer aided

design aiding in engineers in the drafting, modeling, design and manufacturing of systems, including:

Civil systems

Architecture systems

Electrical systems

Mechanical systems

� Computer aided design (CAD) tools to help in 2D and 3D design process, including drafting, documentation, digital prototyping and manufacturing

� CAD tools produce technical and engineering drawings which indicate information such as materials, dimensions and tolerances

� CAD tools will serve Qatar only

� AutoDesk, ACERI, Dassault Systemes and FrameMax provide CAD tools; AutoDesk and

Overview




Cum. CapEx: $1.2Mn

8.2

4.2

2.2

201720152013

6.3

3.63.3

201720152013

CAD ToolsO68



� Industries best positioned for CAD tools are Government, Construction, Education, and Transportation in particular aviation

FrameMax provide CAD tools; AutoDesk and FrameMax serve MENA customers

� Greenfield development of CAD tools provider by the private sector; this will involve a mix of partnerships with similar International initiatives


� Human Capital Capability Requirements: – Developers– Algorithm designer– Programmers– Engineers (IT, systems, mechanical, electrical)

� Regulatory and Policy Considerations: – Modification of policies for hiring foreign talent

Required Enablers

NPV: $12.7Mn


Documents

State of Qatar ICT Development Strategy · 68 ICT Investment Opportunities 1 Cyber-Security 2 Integrated Data Mgmt. and Monetization 3 Cyber Physical Systems 4 ISP 5 ICT Training