64,023

STATE OF THE SECTOR

SOURCE: JOBSEQ 2019

EMPLOYED IN SECTOR IN THE

REGION

FAST FACTS:

IT & INNOVATION

4,594High-tech establishments

in the reigon

3 Independent Drive Jacksonville FL 32202 904 366 6600 earnup.org

The Information Technology Sector continues steady growth in Northeast Florida. A cross-pollination of IT jobs are represented in all high-growth, high-demand as well as ancillary sectors. The number of graduates in post-secondary programs struggles to keep pace with the ever-increasing demand for talent. Therefore, a multitude of opportunities exist for individuals in IT in multiple submarkets as well.

Areas of excellence include corporate IT operations, telecommunications infrastructure, and software development.

BAKER CLAY DUVAL FLAGLER NASSAU PUTNAM ST. JOHNS

No. of employees

AT&T – Telecommunications 2,600

BLACK KNIGHT FINANCIAL SERVICES – Title Insurance and IT Solutions 2,400

WEB.COM – Website Designers and Online Marketing 2,000

FANATICS – E-Commerce Retailer 1,500

FIS – Banking Services Software Provider 1,300

C2C SOLUTIONS – Health Care Payment Processing Solutions 500

TOP REGIONAL EMPLOYERS (2019)

10/19

SOURCE: JOBSEQ 2019

As 80 + national or divisional headquarters are located in Jacksonville, the market is ripe for recruiting more senior level talent which, according to the report, will have a multiplier effect, increasing the number of computer systems and support roles that will surround that manager or developer on a team and provide excellent opportunities for mentorship.

It pays to continue growing, learning, and gaining experience in your career. For example, a Computer and Information Systems Manager has an entry level salary at $75,900 and an average of $126,400. An experienced Manager can garner approximately $151,700 per year. Employment levels demonstrate that the IT market offers a great starting point for individuals entering the sector, particularly in the area of infrastructure.

Average annual increase in jobs over the last 10

years:

3.1%

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Entry Point:

Entry Point:

Associate Level

Individual receives Industry-recognized

Certification(s) High school students enrolled in curriculum

Bachelor Level

Graduate Level

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7 regional colleges & universities offering

degree or certificate programs with Information Technology

concentrations

TALENT PIPELINE

Edward Waters CollegeFlorida State College at JacksonvilleFlagler CollegeJacksonville University Keiser UniversitySt. Johns River State CollegeUniversity of North Florida

- Network Systems Technology - Internet Services Technology- Computer Programming and Analysis- Computer Systems Networking & Telecommunications- Information Technology- Network and Systems Administration/Administrator - Web Page, Digital Media and Information Resources Design

- IT & Programming - Computer Graphics

- Software Engineering, Bachelor of Science (BS) - Network Systems and Data Communications, BS- Management Information Systems, BS (MIS)- Computer Information Systems (BS)- Information Technology Management, BS (IT)- Computing and Information Sciences, BS Concentrations in: IT, Information Systems, Information Science, Data Science

- Information Security, Master of Science (MS)- Information Technology Leadership, MS- Technology Management, MBA- Applied Business Analytics, MS- Master of Computer and Information Science (MS-CIS)

3 Independent Drive Jacksonville FL 32202 904 366 6600 earnup.orgBAKER CLAY DUVAL FLAGLER NASSAU PUTNAM ST. JOHNS 10/19

Edward Waters CollegeFlorida State College at JacksonvilleFlagler CollegeJacksonville University Keiser UniversitySt. Johns River State CollegeUniversity of North Florida

IT & INNOVATION PATHWAY

High School Diploma and/or Industry-Recognized Certifications

Industry-Recognized Certification(s)

2-Year Degree

4-Year Degree

• Computer User Support Specialists* (Avg. Annual Wage: $51,600)

• Network and Computer Systems Administrators* ($83,600)

• Customer Service Representatives ($34,600)

• Sales Representatives, Services ($60,900)

• Computer User Support Specialists (Avg. Annual Wage: $51,600)

• Computer Programmers ($81,800)• Network and Computer Systems

Administrators ($83,600)

• Software Developers, Applications (Avg. Annual Wage: $86,900)

• Computer User Support Specialists ($51,600)

• Computer Systems Analysts ($82,700)• Software Developers, Systems Software

($89,200)• Computer Programmers ($81,800)• Network and Computer Systems

Administrators ($83,600)

• Computer and Information Systems Managers (Avg. Annual Wage: $126,400)

Wage data provided by JOBSEQ 2019 & USDOL Statistics

Advanced Degree

*Industry-recognized Certification(s) required

It pays to continue growing, learning and gaining experience in your career. For example, a Computer and Information Systems Manager as an entry level salary of $75,900 and an average salary of $126,400. An experienced Manager can garner approximately

$151,700 per year. SOURCE: JOBSEQ 2019

20+IT Career & Tech Ed. programs

ranging from Cybersecurity to Programming

*Experience may substitute for Advanced Degrees as well

This represents a sampling of programs currently being offered. Curriculum is subject to change.

JAXUSA CIO COUNCIL IMPACT & INSIGHTThe JAXUSA CIO (Chief Information Officer) Council coordinates, promotes and delivers business resources to education and workforce development organizations to increase the number of students and IT professionals pursuing IT careers in the NE Florida area. They spearhead and support activities building the talent pipeline, as well as provide $2,500 scholarship opportunities for students.

Caroline Adams (pictured right), a University of North Florida student, was a recent scholarship winner and several members of the CIO Council presented her with an awardcommemorating her success at a ceremony in September.

The graph on the left— created by Dale Johnston, CIO Council member and Senior Vice President, Chief Information Officer at Regency Centers — demonstrates IT touchpoints impacting the existing talent pipeline in NE Florida.

This summer, the JAX Chamber’s Entrepreneurial Division and JAXUSA’s Talent Development team partnered with Renaissance JAX (RJAX). After learning that RJAX was offering a “JEA and The Science that Makes the City Run” summer program, the Chamber/JAXUSA team knew phenomenal synergy could be created through the addition of an innovation-based curriculum. The program offered over 20 students from Duval County Public Schools (DCPS) and DCPS teachers, the opportunity to learn about the multitude of jobs available at JEA as well as build robots.

As this initiative involved both teachers and students it was the perfect opportunity to layer the innovation curriculum created by Dr. Carlton Robinson, JAX Chamber’s VP of Entrepreneurial Growth. Carlton and colleague, Ashlea Justice, presented the innovative canvases to students, prompting them to select a product or service that solves a problem, target an audience, develop a pitch, and generate investors. The students focused on solutions involving technology, robotics and Artificial Intelligence. "It's so important to invest in the next generation of entrepreneurs. I'm honored to get the opportunity to work with them and see their innovative ideas," said Robinson. Mark McCombs, Founder and Executive Director of Renaissance JAX stated, “This program has changed my own life, seeing the amazing student ideas.”

3 Independent Drive Jacksonville FL 32202 904 366 6600 earnup.orgBAKER CLAY DUVAL FLAGLER NASSAU PUTNAM ST. JOHNS 10/19

Emtec, Inc., an IT Strategy and Consulting, Digital Transformation company recently relocated its global headquarters to Jacksonville from Pennsylvania. The company has worked in the Jacksonville market for 18 years; they are interested in continuing that work as well as expansion in cybersecurity. To keep up with demand for talent, Emtec has taken a proactive approach, particularly regarding their internship program with Duval County Public Schools (DCPS) students.

In conjunction with Emtec, DCPS sponsored 105 student interns in summer 2019 who were selected from 10 schools to work on 75,000 computers to perform a preventative maintenance cleaning and reimaging prior to the new school year. Students receive a week of training which equips them to travel to various schools and refresh student and teacher laptops as part of imaging and cleaning teams. The program has blossomed from its inception 5 years ago in which fewer than 10 students were involved. While students have a great deal of responsibility for costly equipment, they have “risen to the challenge and gained important soft skills,” according to Doug Goodall, Managing Director of Emtec Infrastructure Services. Students work 32 hours a week at $10 per hour.

The internship is truly a workforce development strategy. As a result of the summer internship, 10 to 15 students are extended an additional 5 or 6 months with Emtec to complete the yearly PC refresh project. Any students pursuing a bachelor’s degree in IT will graduate with six years of progressive IT experience. According to Mike Marino, Operations Manager, Emtec employees rally around the interns, providing support and expertise. The program has become an important aspect of the company culture.

business success story

The University of North Florida is working to ensure that new teachers have a full understanding of how to leverage technology effectively in their classrooms. If teachers are better prepared, then students will be empowered and more comfortable using technology and, ideally, pursuing IT careers.

Dr. Dianne Yendol-Hoppey, Dean of the College of Education and Human Services at the University of North Florida partnered with Kathleen Schofield, Executive Director of the STEM2 Hub, to modify curriculum of those students seeking teacher preparation degrees. Each student will take computer science courses empowering them to teach a basic computer course as well as effectively integrate the use of technology into their own classrooms. Ideally, information technology becomes a strength and a foundation for functionality in all classrooms.

Also, the UNF STEP (Solve, Tinker, Explore and Play) Lab is housed at UNF. As Dr. Yendel-Hoppey states, “The STEP Lab is a resource for regional preK-12 students and teachers, university faculty and students, and community/business partners.” Promoting STEM improves awareness and interest in IT to bridge the gap.

educating our it educators

setting up our talent ecosystemIndustry ProfessIonals thrIve In northeast florIda

From career academy to career ladder

“They said it paid $10, so I was interested,” says Lex Walton, Production and Application Support Specialist at VyStar Credit Union, of his opportunity as a student intern and student manager at Wolfson High School’s VyStar Academy. “I never thought about going into the financial sector, but that was the start of my IT career.”

Lex learned tremendous lessons while involved in the VyStar Academy in high school in 2012 and 2013. He assisted in teaching fiscal responsibility to other students. He assisted with branch efficiency and modified processing systems. Lex also learned computer repair, which included hardware and software, sparking an interest in Information Technology (IT). Lex learned about the multitude of career opportunities available at VyStar while a high school student. He reviewed active job postings and saw the education needed to obtain IT positions, as well as the average wages he could earn with specific IT skills.

However, his transferrable experience as a teller consistently proves valuable as he grows his IT career. His career ladder has allowed him to interface with customers, the end-users of the apps he works so diligently to support. “I’ve worked with our customers and I know how they’re going to react if technology isn’t working. It gives me a sense of urgency to make sure everything’s right.”

While working as a Teller, Lex continued his education in IT. While at Florida State College at Jacksonville (FSCJ), Lex was a member of the Phi Theta Kappa Honor Society. Lex received his Associate of Science degree in Computer/Information Technology Administration and Management and continued on at FSCJ for his Bachelors Degree in Computer Systems Networking and Telecommunications. Lex took advantage of scholarship opportunities via Career Source Northeast Florida to assist with tuition. VyStar also provides an outstanding tuition assistance program.

As Lex continued to complete educational milestones, he continued taking new steps in his professional career. Averaging a job change at least every 1-3 years, Lex continues to progress. He has been with VyStar for over 8 years now and only continues to progress.

In his current role in Production and Application Support, he troubleshoots application software issues and ensures successful resolution. Lex is an example of how motivation, strategic planning, and resiliency has tremendous impact. He has successfully leveraged opportunities available to him in high school and college. Lex has taken advantage of the high caliber of education and the high-growth IT occupations in Northeast Florida to craft an enviable career with limitless possibilities.

Lex continued working for VyStar post-graduation as a Teller Specialist 1 and Teller Specialist II. These positions allowed him to craft listening and empathy skills, as well as master cash handling and balancing abilities. Lex knew early on that he wanted to pursue a career outside of direct customer service.

3 Independent Drive Jacksonville FL 32202 904 366 6600 earnup.orgBAKER CLAY DUVAL FLAGLER NASSAU PUTNAM ST. JOHNS 10/19

Industry ProfessIonals thrIve In northeast florIda

In 2014, Jansen Holmes began pursuing education at St Johns River State College (SJR State). After working outside the United State for several years, he returned to Northeast Florida and obtained his Associates Degree in Com-puter Network Engineering. He has also completed the Cisco Networking Academy and is currently a Network Engineer at Bank of America through Select Group.

Jansen was always interested in dissembling and assembling computers. While working overseas, he spoke to many in the IT field and was intrigued. Upon returning to the States, enrolled at SJR State. After observing the other students, Jansen felt like he needed to take additional classes to supplement his knowledge. Professor Bell encouraged him to stick with it and just ask questions. Jansen found he put in many late nights to persist, but he was motivated to succeed and determined to feel comfortable in IT. He flourished in the hands-on classroom environment fixing equipment and learned to manage his expectations about the industry from hands-on, real-world examples. He said, “I didn’t realize how far I had come in a year until I was able to help other people. You have to have a passion for it.”

Jansen shares helpful advice with young professionals entering the IT field, saying, “You get your foundation in school but it’s a totally different world at work. You will be nervous at the beginning, but people will help you. Be sure to run things past people, but try to solve the problem first.” Jansen finds he’s constantly learning and communicating best practices with his team.

“If you like fixing it, it’s fun. There will be long nights when something goes wrong. There will be pressure to perform, but the satisfaction in fixing a problem is great.” He advises that IT professionals hone the skills of paying attention to detail, becoming calm to think under pressure, multi-task, make decisions and think for yourself. Jansen also sees merit in taking advantage of internship opportunities and avoid discouragement when looking for an entry-level job.

advice From an it proFessional

Jansen HolmesCisco Network EngineerBank of America

13,518SOURCE: JOBSEQ 2019

EMPLOYED IN SECTOR

1,189IT establishments in jacksonville in 2018

1,256IT jobs have been posted in jacksonville within the last

year

JAXUSA Partnership works closely with CareerSource Northeast Florida to ensure that employers have the best assistance for any pertinent workforce needs. For more information, please contact:

Brian Allen, Industry Sector Manager, IT (904) 798-9229 ext. 2270 or ballen@careersourcenefl.com

Produced in PartnershiP with careersource northeast Florida

3 Independent Drive Jacksonville FL 32202 904 366 6600 earnup.orgBAKER CLAY DUVAL FLAGLER NASSAU PUTNAM ST. JOHNS 10/19

regional employers- it & innovation

ADT Security ServicesAmerican Technical CeramicsAuditmacsAvaility*BeelineC2C SolutionsCitizens Property Insurance

* JAXUSA Partnership Investor

AT&T*2,600 Employees

Black Knight Financial Services*2,400 Employees

Web.com2,000 Employees

Fanatics1,500 Employees

FIS*1,300 Employees

Julie Hindall, Director (904) 366-6615 or jhindall@jaxusa.org

Dr. Anna Lebesch, Vice President (904) 366-6651 or alebesch@jaxusa.orgjaXusa talent

development

careersourcenortheast Florida

Enterprise IntegrationErnst & Young*HoneywellOptimum Healthcare ITOracleSS&C Technologies