State-Approved Technical Skill Assessments 7/1/2018

State-Approved Technical Skill Assessments 7/1/2018

Pathway: Information Support and Services Cluster: Information Technology

CLUSTER/

PATHWAY/

PROGRAM

CERTIFICATION /

ASSESSMENT

TITLE

TYPEISSUING

ORGANIZATION

WEBSITEPlease report broken weblinks

ELIGIBILITY

REQUIREMENTS /

PREREQUISITES

ADMINISTRA-

TION

ELIGIBILITY(Written, Oral,

Practical, etc.)

PASSING

SCORECOST COMMENTS

Business

Education/

Information

Technology

Computer

Technology

Academic

Assessment

NOCTI http://www.nocti.org/

PDFs/JobReady/4022_

Computer_Technology.

pdf

Job-ready assessment

that verifies student

mastery of the

knowledge and skills in

information support &

services careers.

Online;

Estimated

time for

assessment:

Up to 3

hours; in 1, 2,

or 3 sessions

National

norm

$19 for post-

test only;

$31 for pre-

test and post-

test.

Job-Ready

Assessment -

159 item

multiple choice

exam

Business

Education/

Information

Technology

Information

Support &

Services

Academic

Assessment


PDFs/JobReady/1131_I

nformation_Support_a

nd_Services.pdf

Broad-based assessment


mastery of the



services careers.

Online;

Estimated

time for

assessment:

Up to 2 hours

National

norm

$19 for post-

test only;

$31 for pre-

test and post-

test.

Pathway

Assessment -

107 item

multiple choice

exam

NOCTI Testing

Information for

Consortia

Leaders and/or

High School

Testing

Coordinators

NOCTI TESTING

AGREEMENT

Each institution/

consortium should have a

Testing Coordinator who

contacts NOCTI to obtain

assessment exams,

proctoring information,

data management needs,

and other important

functions. Click here for

the NOCTI Testing

Agreement form:

http://www.nocti.org/for

ms.cfm

● For use at SECONDARY For use at SECONDARY For use at SECONDARY For use at SECONDARY

Page 1 of 8

mailto:[email protected]?subject=BROKEN%20WEBLINK%20ON%20PATHWAY


http://www.nocti.org/PDFs/JobReady/4022_Computer_Technology.pdf




http://www.nocti.org/PDFs/JobReady/1131_Information_Support_and_Services.pdf




http://www.nocti.org/forms.cfm















CLUSTER/

PATHWAY/

PROGRAM

CERTIFICATION /

ASSESSMENT

TITLE

TYPEISSUING

ORGANIZATION


ELIGIBILITY

REQUIREMENTS /

PREREQUISITES

ADMINISTRA-

TION


Practical, etc.)

PASSING

SCORECOST COMMENTS

● For use at SECONDARY For use at SECONDARY For use at SECONDARY For use at SECONDARYBusiness

Education/

Information

Technology

Computer

Maintenance

Technology

Academic and

Technical

Assesssment

SkillsUSA http://www.careeress

entials.org/wp-

content/uploads/2017

/07/ComputerMainTec

h_blueprint.pdf



mastery of the



services careers.

Online;

Approximate

assessment

time 1 hour

70% $12 -

SkillsUSA

member; $22

- non-

Member

Computer-

driven exam-40

questions

Business

Education/

Information

Technology

Internet-

working

Academic and

Technical

Assesssment

SkillsUSA http://www.careeressent

ials.org/wp-

content/uploads/2017/07

/Internetworking_bluepri

nt.pdf



mastery of the



services careers.

Online;

Approximate

assessment

time 1 hour

75% $10 -

SkillsUSA

member; $20

- non-

Member

Computer-

driven exam-40

questions

Page 2 of 8





CLUSTER/

PATHWAY/

PROGRAM

CERTIFICATION /

ASSESSMENT

TITLE

TYPEISSUING

ORGANIZATION


ELIGIBILITY

REQUIREMENTS /

PREREQUISITES

ADMINISTRA-

TION


Practical, etc.)

PASSING

SCORECOST COMMENTS

● For use at SECONDARY For use at SECONDARY For use at SECONDARY For use at SECONDARYSkillsUSA Work

Force Ready

System

SkillsUSA SITE

COORDINATOREach institution /

consortium should

have a coordinator

who contacts SkillsUSA

to obtain assessment

exams, proctoring

information, data

management needs,

and other important

functions. Your Proctor

name, email address

and phone number are

required when

ordering assessments

to be administered to

students. Click below

for the SkillsUSA Work

Force Ready System

Web site and browse

the various

Assessment Links and

other details:

http://www.workforce

readysystem.org/

Page 3 of 8



http://www.workforcereadysystem.org/


























CLUSTER/

PATHWAY/

PROGRAM

CERTIFICATION /

ASSESSMENT

TITLE

TYPEISSUING

ORGANIZATION


ELIGIBILITY

REQUIREMENTS /

PREREQUISITES

ADMINISTRA-

TION


Practical, etc.)

PASSING

SCORECOST COMMENTS

● For use at SECONDARY For use at SECONDARY For use at SECONDARY For use at SECONDARYBusiness

Education/

Information

Technology

A+ Certification Certification Comp TIA https://certiport.pears

onvue.com/

Assessment may be

taken individually for

TSA requirement

Online Pass/Fail $90(varies by

quantity

ordered)

K-12 License:

Annual license

for one

classroom; up

to 30

computers.

Page 4 of 8



https://certiport.pearsonvue.com/

https://certiport.pearsonvue.com/



CLUSTER/

PATHWAY/

PROGRAM

CERTIFICATION /

ASSESSMENT

TITLE

TYPEISSUING

ORGANIZATION


ELIGIBILITY

REQUIREMENTS /

PREREQUISITES

ADMINISTRA-

TION


Practical, etc.)

PASSING

SCORECOST COMMENTS

● For use at SECONDARY For use at SECONDARY For use at SECONDARY For use at SECONDARY

Information

Support &

Services

21st Century

Skills for the

Workplace

Academic

Assessment


PDFs/JobReady/1437_

21st_Century_Skills.pd

f

Cluster assessment that

verifies student mastery

of the knowledge and

skills in business

information

management careers.

Online;

Estimated

time for

assessment:

Up to 2 hours

National

norm

$19 for post-

test only;

$31 for pre-

test and post-

test.

Cluster

Assessment -

100 item

multiple choice

exam

Information

Support &

Services

Business

Information

Processing

Academic

Assessment


PDFs/JobReady/4013_

Bus_Info_Proc.pdf

Job-ready assessment


mastery of the


business information

management careers.

Online;

Estimated

time for

assessment:

Up to 3

hours; in 1, 2,

or 3 sessions

National

norm

$19 for post-

test only;

$31 for pre-

test and post-

test.

Job-Ready

Assessment -

158 item

multiple choice

exam

Information

Support &

Services

Information

Support &

Services

Academic

Assessment


PDFs/JobReady/1131_I

nformation_Support_a

nd_Services.pdf



mastery of the



services careers.

Online;

Estimated

time for

assessment:

Up to 2 hours

National

norm

$19 for post-

test only;

$31 for pre-

test and post-

test.

Pathway

Assessment -

107 item

multiple choice

exam

● For use at POSTSECONDARY For use at POSTSECONDARY For use at POSTSECONDARY

Page 5 of 8



http://www.nocti.org/PDFs/JobReady/1437_21st_Century_Skills.pdf




http://www.nocti.org/PDFs/JobReady/4013_Bus_Info_Proc.pdf









CLUSTER/

PATHWAY/

PROGRAM

CERTIFICATION /

ASSESSMENT

TITLE

TYPEISSUING

ORGANIZATION


ELIGIBILITY

REQUIREMENTS /

PREREQUISITES

ADMINISTRA-

TION


Practical, etc.)

PASSING

SCORECOST COMMENTS

● For use at SECONDARY For use at SECONDARY For use at SECONDARY For use at SECONDARYNOCTI Testing

Information for

Consortia

Leaders and/or

High School

Testing

Coordinators

NOCTI TESTING

AGREEMENT

Each institution/

consortium should have a

Testing Coordinator who

contacts NOCTI to obtain

assessment exams,

proctoring information,

data management needs,

and other important

functions. Click here for

the NOCTI Testing

Agreement form:

http://www.nocti.org/for

ms.cfm

Information

Support &

Services

Computer

Maintenance

Technology

Academic and

Technical

Assesssment

SkillsUSA http://www.careeressent

ials.org/wp-

content/uploads/2017/07

/ComputerMainTech_blu

eprint.pdf



mastery of the



services careers.

Online;

Approximate

assessment

time 1 hour

70% $10 -

SkillsUSA

member; $20

- non-

Member

Computer-

driven exam -

40 questions

Page 6 of 8


















CLUSTER/

PATHWAY/

PROGRAM

CERTIFICATION /

ASSESSMENT

TITLE

TYPEISSUING

ORGANIZATION


ELIGIBILITY

REQUIREMENTS /

PREREQUISITES

ADMINISTRA-

TION


Practical, etc.)

PASSING

SCORECOST COMMENTS

● For use at SECONDARY For use at SECONDARY For use at SECONDARY For use at SECONDARYSkillsUSA Work

Force Ready

System

SkillsUSA SITE

COORDINATOREach institution /

consortium should

have a coordinator

who contacts SkillsUSA

to obtain assessment

exams, proctoring

information, data

management needs,

and other important

functions. Your Proctor

name, email address

and phone number are

required when

ordering assessments

to be administered to

students. Click below

for the SkillsUSA Work

Force Ready System

Web site and browse

the various

Assessment Links and

other details:

http://www.workforce

readysystem.org

Page 7 of 8





























CLUSTER/

PATHWAY/

PROGRAM

CERTIFICATION /

ASSESSMENT

TITLE

TYPEISSUING

ORGANIZATION


ELIGIBILITY

REQUIREMENTS /

PREREQUISITES

ADMINISTRA-

TION


Practical, etc.)

PASSING

SCORECOST COMMENTS

● For use at SECONDARY For use at SECONDARY For use at SECONDARY For use at SECONDARYInformation

Support &

Services

A+ Certification Certification Comp TIA https://certiport.pearson

vue.com/

Assessment may be


TSA requirement

Online Pass/Fail $65-85

(varies by

quantity

ordered)

Classroom

License: Annual

license for one

classroom; Up

to 30 computers

OR Higher

Education

License: Annual

license.

Information

Support &

Services

IT

Fundamentals

Certification Comp TIA https://certiport.pearson

vue.com/

Assessment may be


TSA requirement

Online Pass/Fail $65-85

(varies by

quantity

ordered)

Classroom

License: Annual

license for one

classroom; Up

to 30 computers

OR Higher

Education

License: Annual

license.

Page 8 of 8



Core Competencies 7/1/2018


Secondary Post-secondary

INDICATOR 01.01 Explain required

training, education, and certification to

prepare for employment in a particular

career field.

MEASURE 01.01.01 Identify training,

education and certification

requirements for potential occupational

choice.

Y Y

B/I: Skill level and training needed for their

role and advancements.

MEASURE 01.02.01 Model behaviors

that demonstrate active listening. O Y

MEASURE 01.02.02 Adapt language for

audience, purpose, situation. (i.e.

diction/structure, style).Y Y

e.g. Talking with client. Beable to adjust

communications to meet the needs of all.

MEASURE 01.02.03 Organize oral and

written information and evaluate for

accuracy, clarity, fact, and relevancy.Y Y

B/I: A very important skill.

MEASURE 01.02.04 Compose and edit

focused copy for a variety of written

documents.Y Y

e.g. Technical reports, short manuals.

MEASURE 01.02.05 Comprehend key

elements of oral and written

information.

Y YB/I: Know key points and present information

to others in an accurate manner.

MEASURE 01.02.06 Identify

assumptions and purposes that predict

potential outcomes and/or solutions

from oral and written information

regarding technology trends.N O

e.g. Information security, organization's

policies. B/I: Based on industry needs.

Changes according to type of technology

needed.

INDICATOR 01.02 Demonstrate

language arts knowledge and skills

required to pursue the full range of post-

secondary education and career

opportunities.

KEY: Y=Essential N=Not Essential O=Optional

PERFORMANCE INDICATOR PERFORMANCE MEASURE COMMENTS

TOPIC 1: ACADEMIC FOUNDATIONS: Achieve additional academic knowledge and skills required to pursue the full range of career and education

opportunities within a career cluster and/or career pathway.

COMMON CORE

COMPETENCIES

Consensus among work group

Page 1 of 21





COMMON CORE

COMPETENCIES


MEASURE 01.02.07 Present formal and

informal speeches including discussion,

information requests, interpretation,

and persuasive arguments.Y Y

Should beable to present projects and

possible solutions to problems.

MEASURE 01.03.01 Demonstrate

knowledge of basic arithmetic

operations such as addition, subtraction,

multiplication, and division and the use

of relational expressions such as equal

to, not equal, greater than, and less

than.

Y Y

e.g. This includes whole numbers, decimals,

and fractions.

MEASURE 01.03.02 Analyze

mathematical problem statements for

missing and/or irrelevant data.O O

Not at entry level

MEASURE 01.03.03 Construct

charts/tables/graphs from functions and

data.Y O

Not a necessary skill at the entry level but a

definite plus

MEASURE 01.03.04 Analyze and apply

data when interpreting information

and/or solving a problem.Y N

INDICATOR 01.04 Demonstrate science

knowledge and skills required to pursue

the full range of post-secondary and

career education opportunities.

MEASURE 01.04.01 Evaluate and apply

scientific methods in qualitative and

quantitative analysis, data gathering,

direct and indirect observation,

predictions, and problem identification.

Y Y

The troubleshooting process. Understand

trends and analyze a new process before

putting in place.


mathematics knowledge and skills



opportunities.


language arts knowledge and skills



opportunities.

Page 2 of 21





COMMON CORE

COMPETENCIES


MEASURE 02.01.01 Determine, select,

and apply the most appropriate reading

strategy for identifying the relevant

concepts. (i.e. skimming, reading for

detail, reading for meaning or critical

analysis).

O Y

Essential for student. Not important to

name strategy, just perform it. B/I:

Technical documents and emails.

MEASURE 02.01.02 Demonstrate use of

content, technical concepts and

vocabulary when analyzing information

and following directions.

Y Y

MEASURE 02.01.03 Interpret,

transcribe, and communicate

information, data, and observations to

apply information learned from reading

to actual practice.

Y Y

MEASURE 02.02.01 Use

communications skills when obtaining

and conveying information.Y Y

B/I: Communication skills for workers who

need accomodations. Sign language etc.

MEASURE 02.02.02 Record and

document information needed to

present a report on a given topic or

problem.

Y Y

Trouble tickets (phone and in person to

supervisors)

MEASURE 02.02.03 Write internal and

external business and technical

correspondence that conveys and/or

obtains information effectively.

O Y

Program Specific. Email with internal and

external customers.

MEASURE 02.02.04 Communicate

concisely with other peers/employees to

clarify workplace objectives. Y Y


effectively with customers and

employees to foster positive

relationships.

Y Y

TOPIC 2: COMMUNICATIONS - Communicate clearly and effectively with reason including technical terminology and information.

INDICATOR 02.02 Demonstrate use of

the concepts, strategies, and systems for

obtaining and conveying ideas and

information to enhance communication

in the workplace.

INDICATOR 02.01 Select and employ

appropriate reading and communication

strategies to learn and use technical

concepts and vocabulary in practice.

Page 3 of 21





COMMON CORE

COMPETENCIES


INDICATOR 02.03 Locate, organize and

reference written information from

various sources to communicate with co-

workers and clients/participants.

MEASURE 02.03.01 Locate, organize

and reference written information from

various sources to communicate with co-

workers and clients/participants. Y Y

MEASURE 02.04.01 Evaluate and use

information resources to accomplish

specific occupational tasks. Y Y

MEASURE 02.04.02 Evaluate the

reliability of information from

informational texts, Internet Web sites,

and/or technical materials and

resources.

Y Y

MEASURE 02.05.01 Compose

documents clearly, succinctly, and

accurately using correct grammar,

spelling, punctuation, and capitalization.Y Y

Very important skill and essential with

external customers

MEASURE 02.05.02 Prepare and edit

written documents for a particular

audience and purpose.Y N

Depends on occupation and the size of the

company. Relates to both internal and

external communications.

MEASURE 02.06.01 Prepare and deliver

oral presentations to provide

information for specific purposes and

audiences that sustains the listener's

attention and interest.

Y O

B/I: Recommended for job advancement.

MEASURE 02.06.02 Identify and

prepare support materials that will

enhance an oral presentation.Y N

MEASURE 02.06.03 Implement a variety

of media strategies for presentations. Y YB/I: May vary by industry.

INDICATOR 02.04 Evaluate and use

information resources to accomplish

specific occupational tasks.

INDICATOR 02.05 Use correct grammar,

punctuation and terminology to write

and edit documents.

INDICATOR 02.06 Develop and deliver

formal and informal presentations using

appropriate media to engage and inform

audiences.

Page 4 of 21





COMMON CORE

COMPETENCIES


INDICATOR 02.07 Interpret verbal and

nonverbal cues/behaviors to enhance

communication with co-workers and

clients/participants.

MEASURE 02.07.01 Interpret verbal and

nonverbal behaviors when

communicating with clients and co-

workers.

O Y

B/I: suggest that 02.07.01 and 02.08.01 be

combined.

INDICATOR 02.08 Apply active listening

skills to obtain and clarify information.

MEASURE 02.08.01 Respond with

restatement and clarification techniques

to clarify information.O Y

MEASURE 02.09.01 Create tables,

charts, and figures to support written

and oral communications.Y O

MEASURE 02.09.02 Interpret tables,

charts, and figures used to support

written and oral communication.Y Y

Technical manuals-B/I: the ability to read,

understand and comprehend.

INDICATOR 02.10 Develop strategies

and demonstrate ability to communicate

& resolve conflicts within a diverse

workforce.

MEASURE 02.10.01 Develop strategies

and demonstrate ability to communicate

& resolve conflicts within a diverse

workforce.

Y Y

B/I: Maybe more of a

mangerial/organizational responsibility

INDICATOR 02.11 Exhibit public

relations skills to increase internal and

external customer/client satisfaction.


effectively when developing positive

customer/client relationships.Y Y

MEASURE 02.12.01 List and describe

organization’s offerings to the customer. O OA sales function

MEASURE 02.12.02 knowledge of

customers’ importance to the

organization.Y Y

Comment from Business/Industry: Adapt to

customers

e.g., Appearance, voice, grammar, word

usage, enunciation, nonverbal

communication

MEASURE 02.12.04 Effectively use

organizational protocols and systems to

fulfill customer service requirements.O Y

e.g., Facilitate customer service through the

maintenance of key information systems.

O

INDICATOR 02.12 Develop positive

customer relations to build and maintain

a customer base in the IT industry.

MEASURE 02.12.03 Demonstrate ability

to assist customers in a professional

manner.

INDICATOR 02.09 Develop and interpret

tables, charts, and figures to support

written and oral communications.

Y

Page 5 of 21





COMMON CORE

COMPETENCIES


MEASURE 02.13.01 Schedule customer

appointments.O O

Depends on occupation and the size of the

companyMEASURE 02.13.02 Document results of

customer tickets. Y Y

MEASURE 03.01.01 Summarize the

process of IT product/service design. O Ne.g., Test products for reliability. B/I: Not

entry level.

MEASURE 03.01.02 Plan, Create, test

and maintain products/services using

reliability factors.O N

B/I: Not at entry level

MEASURE 03.01.03 Identify the

essential properties of information

systems.O O

B/I: Valuable skill but not essential

MEASURE 03.01.04 Explain information

systems problem-solving techniques and

approaches.O Y

B/I: basic desktop solutions

MEASURE 03.01.05 Differentiate

information systems problem-solving

techniques and approaches.O O

B/I: Varies by industry

MEASURE 03.02.01 Apply the most

effective problem-solving techniques

and approaches.Y Y


MEASURE 03.02.02 Evaluate results of

of problem-solving techniques and

approaches.Y Y

B/I: May not be entry level but valuable for

job advancements

INDICATOR 02.13 Apply scheduling

functions to meet customer needs.

INDICATOR 03.02 Explain information

systems theory and practice.

TOPIC 3: PROBLEM-SOLVING AND CRITICAL THINKING - Utilize critical thinking skills to make sense of problems and persevere in solving them. Employ

valid, reliable research strategies. Demonstrate creativity and innovation.

INDICATOR 03.01 Use product/service

design processes and guidelines to

produce a quality IT product/service.

Page 6 of 21





COMMON CORE

COMPETENCIES


INDICATOR 04.01 Use Personal

Information Management (PIM)

applications to increase workplace

efficiency.

MEASURE 04.01.01 Manage personal

schedules and contact information. Y Y

INDICATOR 04.02 Employ technological

tools to expedite workflow.

MEASURE 04.02.01 Use information

technology tools to manage and

perform work responsibilities.

Y Y

MEASURE 04.03.01 Use technology

applications to share files and

documents.Y Y

MEASURE 04.03.02 Use technology

applications for external and internal

communicates.

Y Y

MEASURE 04.04.01 Access and navigate

web (e.g., use a web browser). Y Y

MEASURE 04.04.02 Search for

information and resources.Y Y

MEASURE 04.04.03 Evaluate web

resources for reliability and validity. Y Y

MEASURE 04.05.01 Prepare reports and

other business communications by

integrating graphic and other non-text

elements.

Y O

Recommended B/I: but not needed for entry

level positions

MEASURE 04.05.02 Prepare multi-

media publications. Y Oyoutube videos, training videos

INDICATOR 04.06 Utilize presentation

applications to prepare presentations.

MEASURE 04.06.01 Deliver

presentations with supporting materials. Y N

INDICATOR 04.03 Utilize technology

applications to communicate within a

workplace environment.

INDICATOR 04.04 Utilize web to

perform workplace tasks.

INDICATOR 04.05 Utilize writing and

presentation applications to prepare

business communications.

TOPIC 4: TECHNOLOGY APPLICATIONS - Use technology to enhance productivity.

Page 7 of 21





COMMON CORE

COMPETENCIES


MEASURE 04.07.01 Perform

calculations and analyses on data using a

spreadsheet.

Y OB/I: Good skill for job advancement

MEASURE 04.07.02 Manipulate data

elements. Y O

MEASURE 04.07.03 Manage and

analyze interrelated data elements. Y O

MEASURE 04.07.04 Generate charts

showing interrelated data elements. Y O

MEASURE 04.08.01 Utilize database

applications to manage data. Y OMay include spreadsheet applications

MEASURE 04.08.02 Manage, analyze

and generate reports showing

interrelated data elements.Y O

May include spreadsheet applications.

B/I: Non for entry level positions

MEASURE 04.09.01 Facilitate group

work through management of shared

information.Y Y

MEASURE 04.09.02 Facilitate group

work through electronic management of

shared files and online information.Y Y

B/I: Sharepoint

INDICATOR 04.10 Utilize computer

operating systems to manage work tasks

including file management.

MEASURE 04.10.01 Utilize computer

operating systems to manage work tasks

including file management.

Y Y

INDICATOR 04.09 Utilize

collaborative/groupware applications to

facilitate group work.

INDICATOR 04.08 Utilize database

applications to manage data.

INDICATOR 04.07 Utilize spreadsheet

applications to organize and manipulate

data.

Page 8 of 21





COMMON CORE

COMPETENCIES


MEASURE 04.11.01 Operate computer

driven equipment, peripherals and

network devices.Y Y

MEASURE 04.11.02 Use installation and

operation manuals. Y Y

MEASURE 04.11.03 Troubleshoot

computer driven equipment and

machines.Y Y

MEASURE 04.11.04 Access support as

needed to maintain operation of

computer driven equipment.Y Y

MEASURE 05.01.01 Evaluate how

business activities interface with data

processing functions.

Y ODepending on Career Pathway-not entry level

MEASURE 05.01.02 Measure increases

in productivity realized by the utilization

of information systems.N N

A Management task-not for entry level

positions

Comment from Business/Industry: Not

necessary for entry-level jobs; will become

important only later.e.g., Consider the benefits of using a cross-

functional team in policy and procedure

development.

e.g., Identify desired group and team

behavior in an IT context.

e.g., Explain technical concepts to various

audiences in non-technical terms.

MEASURE 05.02.01 Understand the

importance of cross-functional project

teams in achieving IT goals.

INDICATOR 05.02 Implement cross-

functional project teams to achieve IT

goals.

INDICATOR 04.11 Use computer-based

equipment (containing embedded

computers or processors) to control

devices.

INDICATOR 05.01 Analyze and

summarize the use of IT in business to

enhance effectiveness.

N O

TOPIC 5: ORGANIZATIONAL AND GLOBAL SYSTEMS – Understand the environmental, social, and economic impacts of decisions within an organization.

Understand global context of industries and careers.

Page 9 of 21





COMMON CORE

COMPETENCIES


MEASURE 05.02.02 Describe strategies

for maximizing productivity.N N

INDICATOR 05.03 Use project

management methodologies to oversee

IT projects.

MEASURE 05.03.01 Implement project

methodologies to participate in

information system projects. O N

INDICATOR 05.04 Use project

management software to oversee IT

projects.

MEASURE 05.04.01 Implement project

management software to participate in

IT projects.

N OProgram Specific. B/I: Used on the

programming side, not for IT operations

INDICATOR 06.01 Implement personal

and jobsite safety rules and regulations

to maintain safe and healthful working

conditions and environments.

MEASURE 06.01.01 Identify workplace

safety conditions impacting safety and

health. Y Y

included in the A+ curriculum

MEASURE 07.01.01 Recognize the

organizational structures.

O Y

e.g., Contribute ideas; share in building an

organization; act as role models to

employees by adhering to company policies,

procedures, and standards; promote the

organization’s vision; and mentor others.


personal and interpersonal skills

appropriate to the workplace.

Y Y

INDICATOR 05.02 Implement cross-

functional project teams to achieve IT

goals.

TOPIC 6: SAFETY, HEALTH, AND ENVIRONMENT – Understand the importance of safety, health, and environmental management systems and their

importance to organizational performance and regulatory compliance.

TOPIC 7: LEADERSHIP AND TEAMWORK - Use leadership in collaborating with others to accomplish productive organizational goals and objectives with an

awareness of cultural/global competence.


interpersonal skills to accomplish

organizational goals and objectives.

Page 10 of 21





COMMON CORE

COMPETENCIES


MEASURE 07.01.03 Consider issues

related to self, team, community,

diversity, environment, and global

awareness.

O Y

Program Specific

MEASURE 07.01.04 Recognize

leadership and management styles.O Y

Program Specific

MEASURE 07.01.05 Participate in civic

and community leadership and

teamwork opportunities to enhance

skills.

O O

B/I: Recommended and great for portfolio.

MEASURE 08.01.01 Identify legal issues

faced by IT professionals. Y Y

MEASURE 08.01.02 Identify proper

procedures for disposal of equipment

and information. Y

Y e.g., Identify issues and trends affecting

computers and information privacy.

Computer equipment and harddrive disposal.

MEASURE 08.01.03 Identify the rights

and responsibilities of IT workers. Y Ye.g., Explain legal issues involved in a

company security policy and the

environment.

MEASURE 08.01.04 Identify ethical

issues common to the IT field. Y Ye.g., Identify legal issues involved concerning

a security breach and breaching company

policies.

INDICATOR 08.01 Apply standard

practices and behaviors that meet legal

and ethical responsibilities and exhibit

positive cyber-citizenry to understand

legal issues faced by IT professionals.

TOPIC 8: ETHICS AND LEGAL RESPONSIBILITIES –Know, understand, and model the importance of ethics, integrity, and legal responsibilities.


interpersonal skills to accomplish

organizational goals and objectives.

Page 11 of 21





COMMON CORE

COMPETENCIES


e.g., Identify the contents of various

organizational publications.

e.g., Select the appropriate document (s) as

reference for a given situation.e.g., Locate and identify specific

organizational policy, rule or procedure to

assist with a given situation.e.g., Explain specific organizational policy,

rule or procedure to improve a given

situation.e.g., Locate and interpret career information

for at least one career cluster.e.g., Identify job requirements for career

pathways.e.g., Identify educational and credentialing

requirements for career cluster and

pathways.e.g., Identify personal interests and

aptitudes.

e.g., Identify job requirements and

characteristics of selected careers.

e.g., Compare personal interests and

aptitudes with job requirements and

characteristics of career selected.

e.g., Modify career goals based on results of

personal interests and aptitudes with career

requirements and characteristics.

TOPIC 9: CAREER DEVELOPMENT, EMPLOYABILITY, AND CITIZENSHIP –Attend to personal health and financial well-being. Know and understand the

importance of employability skills. Plan education and career paths aligned to personal goals and employability goals. Act as a responsible and

contributing citizen and employee.

INDICATOR 09.01 Explain written

organizational policies, rules and

procedures common to careers in arts,

AV, technology and communication

fields to help employees perform their

jobs.

MEASURE 09.01.01 Locate appropriate

information on organizational policies in

handbooks and manuals. Y Y

MEASURE 09.01.02 Discuss how specific

organizational policies and rules

influence a specific work situation. Y Y

INDICATOR 09.02 Identify, examine and

select career opportunities in one or

more arts, AV, technology and

communication related career pathways

in order to explore career options.

MEASURE 09.02.01 Locate career

opportunities that appeal to personal

career goals.Y Y

MEASURE 09.02.02 Match personal

interests and aptitudes to selected

careers.

Y Y

Page 12 of 21





COMMON CORE

COMPETENCIES

Consensus among work groupMEASURE 10.01.01 Explain the

functions of operating systems and

hardware components.Y Y

MEASURE 10.01.02 Identify the role of

number systems including binary and

hexadecimal.

O YB/I: Job and Industry specific

MEASURE 10.01.03 Identify major

hardware components and their

functions.Y Y


elements of the information processing

cycle (i.e. input, process, output, and

storage).

Y O

B/I: recommendated but not essential

MEASURE 10.01.05 Use available

reference tools as appropriate. Y Y

e.g., Access needed information using

company and manufacturers' references

(e.g., procedural manuals, documentation,

standards, work flowcharts).MEASURE 10.01.06 Describe the

function of computers components. Y OThe way the computer processes

information. Suggested that this combined

with 10.01.04

INDICATOR 10.02 Identify and compare

new trends and technologies.

MEASURE 10.02.01 Explain the

potential importance and impact of new

technologies in the future.

O Y


knowledge of the hardware components

and operating systems.

TOPIC 10: TECHNICAL LITERACY – Apply technical knowledge and skills required to pursue careers in a specific career cluster and/or career pathway.

Page 13 of 21





COMMON CORE

COMPETENCIES


MEASURE 10.03.01 Explain data

communications procedures, equipment

and media.

Y Y

MEASURE 10.03.02 Explain data

transmission equipment, codes and

protocols.

Y Y


differences between local and wide area

networks.

Y Y

MEASURE 10.03.04 Summarize data

communication trends and issues. Y YB/I: Not at entry level

e.g., Demonstrate knowledge of the

Transmission Control Protocol/Internet

Protocol (TCP/IP) suite.

e.g., Demonstrate knowledge of

management protocols, applications and

procedures (e.g., SNMP, intrusion detection,

and reporting issues).e.g., Explain the concept of routing.

MEASURE 10.04.02 Explain Domain

Name Service (DNS). Y Y e.g. Understand the name resolution

process.

e.g. Firewall, VPNs, virtual private network

e.g. Identify types and capabilities of

popular virus protection software.

e.g. Identify how to avoid spyware, adware,

and malware and how to recover from

infection.

e.g. Explain cookies and adware on an

internet connected computer system.

Y Y

Y Y

MEASURE 10.04.01 Describe Internet

protocols.

MEASURE 10.04.03 Summarize cyber

security issues and solutions.


technical knowledge of the web.

INDICATOR 10.03 Summarize basic

networking infrastructure to maintain

and update IT systems.

Page 14 of 21





COMMON CORE

COMPETENCIES


MEASURE 10.05.01 Demonstrate the

use of an Internet connection.Y Y

e.g., Configure a small home office Internet

connection using cable, DSL, wireless or

satellite connection.

MEASURE 10.05.02 Implement network

management and troubleshooting tools.O Y

e.g., Test Internet connection using tools

such as ping, trace route, net stat, host, dig,

and nslookup. At the secondary level staff

and students do not have admin rights.

MEASURE 10.05.03 Troubleshoot

Internet connectivity issues. O Ye.g., Browser. At the secondary level staff

and students do not have admin rights.

MEASURE 10.05.04 Install and configure

Internet software for use on an

operating system. O Y At the secondary level staff and students do

not have admin rights. B/I:

Good to know but becoming less important

MEASURE 10.05.05 Understand

security/protection software. Y Y

MEASURE 10.05.06 Identify how to

avoid spyware, adware, and malware

and how to recover from infection.Y Y

MEASURE 10.05.07 Explain cookies and

adware on an internet connected

computer system.

Y Y

MEASURE 10.06.01 Verify that

hardware and software system

components are compatible prior to

performing installation.

Y Y

e.g., Processor, memory, disk space,

communications, printers, monitors.

MEASURE 10.06.02 Verify that software

to be installed is licensed prior to

performing installation.

O Y At the secondary level staff and students do

not have admin rights.


differences between open source and

proprietary licenses.

Y Y

INDICATOR 10.05 Access and use

network-based services when

completing IT related tasks to manage

systems.

INDICATOR 10.06 Install and configure

software to maintain and update IT

systems.

Page 15 of 21





COMMON CORE

COMPETENCIES


MEASURE 10.06.04 Perform successful

software installation accurately and

completely, using available resources as

needed.

O Y

e.g. Resolve problems with installation if they

occur.

MEASURE 10.06.05 Resolve problems

with installation if they occur. O Y

MEASURE 10.06.06 Perform basic

customization as requested. O Y

MEASURE 10.06.07 Document software

installation procedures, using clear and

effective notes, for future use.O Y

MEASURE 10.06.08 Evaluate application

software packages. O YB/I: Not at entry level

MEASURE 10.07.01 Configure/modify

system to ensure optimal functionality. O YSoftware and hardware admin rights needed.

MEASURE 10.07.02 Use available

reference tools as appropriate. O Y

MEASURE 10.07.03 Document

procedures and actions. O Y

MEASURE 10.08.01 Explain the need for

regular backup procedures. Y Y

MEASURE 10.08.02 Configure, perform

and maintain backup procedures. O YSoftware and hardware admin rights needed.

MEASURE 10.08.03 Manage backup and

recovery, both on- and off-site. N Y

MEASURE 10.09.01 Describe potential

security threats to information systems. Y Y

MEASURE 10.09.02 Identify the range

of security needs and the problems that

can occur due to security lapses.Y Y

INDICATOR 10.07 Use IT best practices

to optimize operating systems.

INDICATOR 10.08 Perform standard

backup procedures to protect business

information and data.

INDICATOR 10.06 Install and configure

software to maintain and update IT

systems.

INDICATOR 10.09 Recognize and

analyze potential IT security threats to

develop and maintain security

requirements.

Page 16 of 21





COMMON CORE

COMPETENCIES


MEASURE 10.09.03 Assess security

threats against end users.Y Y

MEASURE 10.09.04 Assist in developing

plans to address security threats against

end users.Y Y


MEASURE 10.09.05 Implement plans to

address security procedures. O Y

MEASURE 10.09.06 Document and

analyze security procedures.O Y

MEASURE 10.10.01 Implement queries

and reports to provide access to critical

system information. O Y

ADMIN RIGHTS are needed. Log files.

MEASURE 10.10.02 Ensure that

endusers systes are functioning

optimally.O Y

MEASURE 10.10.03 Fix and document

system problems. O Y

MEASURE 10.10.04Troubleshoot

hardware-software interface issues for a

computer system.O Y

Drivers

MEASURE 10.10.05 Configure

peripheral device drivers (e.g., disk,

display, printer, modem, keyboard,

mouse, network).

O Y

ADMIN RIGHTS

INDICATOR 10.10 Maintain computer

systems to ensure optimal system

functioning.

INDICATOR 10.09 Recognize and

analyze potential IT security threats to

develop and maintain security

requirements.

Page 17 of 21





COMMON CORE

COMPETENCIES


MEASURE 10.10.06 Apply data storage

concepts (e.g., disk caching, data

compression, extended memory).O Y

MEASURE 10.11.01 Describe the use of

computer forensics to prevent and solve

information technology crimes and

security breaches.

Y N

In a different pathway


circumstances under which computer

forensics evidence is typically used, who

typically uses such evidence, and how it

is used.

Y O


effective use of basic computer

applications relating to forensics

investigations.

O N

MEASURE 10.12.01 Utilize effective

listening skills when working with client.O Y

Program specific

MEASURE 10.12.02 Evaluate and follow-

up on customer service provided. O Y

MEASURE 10.12.03 Analyze symptoms

of problem and use diagnostic skills. O Y

MEASURE 10.12.04 Use effective

problem-solving skills in performing

support, maintenance, diagnostic,

and/or repair.

O Y

MEASURE 10.12.05 Explain Help Desk

service to computer users within the

organization.

Y Y

INDICATOR 10.11 Describe the use of

computer forensics to prevent and solve

information technology crimes and

security breaches.

INDICATOR 10.10 Maintain computer

systems to ensure optimal system

functioning.

INDICATOR 10.12 Provide IT support

service and training.

Page 18 of 21





COMMON CORE

COMPETENCIES


MEASURE 10.13.01 Identify the purpose

of computer components.Y Y

MEASURE 10.13.02 Explain the purpose

of computer components and how they

work together as a system.Y Y


knowledge to build or install computer

system.

Y Y

MEASURE 10.13.04 Demonstrate ability

to couple troubleshooting skills with

hardware knowledge to solve client

problems.

Y Y


knowledge of Operating System

components in the building and

deployment of computer systems.

Y Y

e.g., Identify differences between O/Ss

(Windows/Linux/Mac/DOS).

e.g., Upgrade from one generation of O/S to

the next.

e.g., Install new hardware (drives, cards, etc)

on O/S.

MEASURE 10.15.01 Describe basic

network classifications, topologies and

network operating systems (NOS).Y Y


use of networking concepts in the

support and maintenance of the

computers on the network.

O Y


knowledge of the characteristics and

uses of network components.

Y Ye.g. Hubs, switches, routers, firewall.

INDICATOR 10.13 Utilize hardware

design, operation and maintenance

knowledge and skills to provide

computer user support.

Y

INDICATOR 10.15 Demonstrate the use

of networking concepts.


knowledge of Operating System

components in the repair and

maintenance of computer systems.

INDICATOR 10.14 Demonstrate and

apply knowledge of Operating System

design, operation and maintenance to

perform information support and service

tasks.

Y

Page 19 of 21





COMMON CORE

COMPETENCIES


MEASURE 10.16.01 Describe the life

cycle of an information system. O O


knowledge of basic troubleshooting

steps.

O Y

e.g. Evaluate problem-solving outcomes to

determine whether the problem was solved

as intended.

e.g. Evaluate whether the process was

applied in an efficient and responsible

manner.e.g. Assess the validity and usefulness of the

outcomes.

MEASURE 10.16.04 Determine needed

follow-up actions.O Y

e.g., Facilitate the delivery of technical

services. Admin

Rights needed. e.g., Set up/maintain user accounts on

multiple systems.

e.g., Participate in the evaluation, analysis,

and recommendation of technical

computing products.

Y

O Y

MEASURE 10.17.01 Perform general

system administration tasks.

INDICATOR 10.17 Utilize system

administration and control skills to

monitor an information system.

INDICATOR 10.16 Utilize system

installation and maintenance skills when

setting-up and maintaining an

information system to demonstrate

application of fundamental system

knowledge. MEASURE 10.16.03 Evaluate problem-

solving processes and outcomes.

O

Page 20 of 21





COMMON CORE

COMPETENCIES


MEASURE 10.18.01 Use sound

technical writing skills.Y Y

MEASURE 10.18.02 Utilize technical

research to both evaluate and

troubleshoot applications and systems

as well as find drivers and solutions.

Y Y

B/I: Very important for small companies

MEASURE 10.18.03 Design and write

technical documentation.Y Y

e.g. Technical reports and field notes

MEASURE 10.18.04 Evaluate tools for

quality characteristics.Y Y

B/I: Unclear?

Technical Skills Assessment recommendations: 1. NorthStar Digital Literacy Certificate

INDICATOR 10.18 Utilize technical

writing and documentation skills to keep

records necessary for an information

system.

Page 21 of 21

Technical Skill Assessment Blueprint 7/1/2018

Pathway: Information Support & Services

Cluster: Business, Management, and Administration

SECONDARYPOST-

SECONDARY

BUSINESS &

INDUSTRY

% of

Assessment

↓

% of

Assessment

↓

% of

Assessment

↓

TOPIC

1

ACADEMIC FOUNDATIONS: Achieve additional academic knowledge and skills

required to pursue the full range of career and education opportunities within a

career cluster and/or career pathway. 10% 7% 8%

TOPIC

2

COMMUNICATIONS - Communicate clearly and effectively with reason including

technical terminology and information. 15% 11% 13%

TOPIC

3

PROBLEM-SOLVING AND CRITICAL THINKING - Utilize critical thinking skills to

make sense of problems and persevere in solving them. Employ valid, reliable

research strategies. Demonstrate creativity and innovation. 6% 13% 12%

TOPIC

4

TECHNOLOGY APPLICATIONS - Use technology to enhance productivity.

15% 12% 12%

TOPIC

5

ORGANIZATIONAL AND GLOBAL SYSTEMS – Understand the environmental, social,

and economic impacts of decisions within an organization. Understand global

context of industries and careers. 3% 4% 4%

TOPIC

6

SAFETY, HEALTH, AND ENVIRONMENT – Understand the importance of safety,

health, and environmental management systems and their importance to

organizational performance and regulatory compliance. 3% 2% 3%

TOPIC

7

LEADERSHIP AND TEAMWORK - Use leadership in collaborating with others to

accomplish productive organizational goals and objectives with an awareness of

cultural/global competence.. 3% 6% 6%

TOPIC

8

ETHICS AND LEGAL RESPONSIBILITIES –Know, understand, and model the

importance of ethics, integrity, and legal responsibilities. 7% 9% 9%

TOPIC

9

CAREER DEVELOPMENT, EMPLOYABILITY, AND CITIZENSHIP – Attend to personal

health and financial well-being. Know and understand the importance of

employability skills. Plan education and career paths aligned to personal goals and

employability goals. Act as a responsible and contributing citizen and employee. 6% 6% 9%

TOPIC

10

TECHNICAL LITERACY - Apply technical knowledge and skills required to pursue

careers in a specific career cluster and/or career pathway. 32% 30% 24%

100% 100% 100%

An "assessment blueprint" is a document that indicates the knowledge and skills that will be

covered in an assessment instrument and the percentage of the assessment that will be devoted

to each area of knowledge and skills. The Minnesota assessment blueprints will be used to

review the appropriateness of existing assessments by determining how closely those

assessments match up to what the Information Support & Services Career Pathway team has

determined should be assessed. The assessment blueprints can also be used to guide the

development of new assessments where suitable third-party assessments do not exist.

InfoSupp_Blueprint-2018 Page 1 of 1 7-1-2018

Minnesota Program of Study

Information Technology: Information Support & Services

Career Pathway Plan of Study for ►Learners ►Parents ►Counselors ►Teachers/Faculty--Effective Graduates 2015 & Beyond

EDU

CA

TIO

N

LEV

ELS

GR

AD

E

English/

Language ArtsMath Science

Social Studies/

Sciences

Other Required Courses

Other Electives

Recommended Electives

Learner Activities

*Career and Technical Courses

and/or Degree Major Courses for

Information Support & Services

Career Pathway

SAMPLE

Occupations Relating

to This Pathway

9

English/

Language Arts I

Geometry Earth or Life or

Physical Science

Government &

Citizenship/

Geography

• Business Technology

Applications

*Computer Applications I, II, III

10

English/

Language Arts II

Algebra II Biology U.S. History • Business Communications

*Computer Technician I & II

11

English/

Language Arts III

Probability &

Statistics

Chemistry or

Physics or CTE

Science Equivalent

World History • Advanced Computer Applications

• Networking Essentials

College Placement Assessments-Academic/Career Advisement Provided

12

English/

Language Arts IV

Math Elective (i.e.,

Business Math or

other CTE Math

Equivalent)

Science Elective

(i.e., CTE Science

Equivalent)

Economics (Ag.

Ed./ Bus. Ed./

Social Studies)

• Computer Systems Operations

Articulation/Dual Credit Transcripted-Postsecondary courses may be taken/moved to the secondary level for articulation/dual credit purposes.

Year

1

• Information Support & Services

Core Classes Examples:

Network Essentials (Net+ or Cisco);

Information Technology

Year

2

• Advanced Classes (Examples:

System Installation & Maintenance,

Business

Procedures)

Year

3

• Continue Courses in the Area of

Specialization

Year

4

• Complete Information Support and

Services Major (4-year

degree program)

Interest Inventory Administered and Plan of Study Initiated for all Learners

This Career Pathway Plan of Study (based on the Information Support & Services Pathway of the Information Technology Career Cluster) can serve as a guide, along with other career planning materials, as learners continue on a

career path. Courses listed within this plan are only recommended coursework and should be individualized to meet each learner’s educational and career goals. *This Plan of Study, used for learners at an educational institution,

should be customized with course titles and appropriate high school graduation requirements as well as college entrance requirements.

SEC

ON

DA

RY

PO

STSE

CO

ND

AR

Y

Occupations Requiring Postsecondary

Education:

►Account Manager

►Applications Integrator

►Call Center Support Representative

►Customer Service Representative

►Database Administrator

►E-Business Specialist

►Help Desk Specialist

►Information Systems Architect

►Instructional Designer

►Maintenance Technician

►PC Support Specialist

►PC Systems Coordinator

►Product Support Engineer

►Support Engineer

►Security Specialist

Occupations Requiring Baccalaureate

Degree

►Data Systems Designer

►Database Analyst

►Systems Analyst

All plans of study should

meet local and state high

school graduation

requirements and college

entrance requirements

including art, health, and

physical education. Certain

local student organization

activities such as BPA,

DECA, or SkillsUSA are also

important for personal

growth and leadership

development.

All plans of study need to

meet learners’ career goals

with regard to required

degrees, licenses,

certifications or journey

worker status. Certain

local student organization

activities such as College

BPA, College DECA, or

SkillsUSA may also be

important to include.Continue courses in the area of specialization.

Transfer Curriculum Goals Determined by Local College Program in College

Year 1 and Year 2 - Goal 1: Communication; Goal 2: Critical Thinking/Problem-

Solving; Goal 3: Natural Science; Goal 4: Mathematical/Logical Reasoning; Goal

5: History and the Social and Behavior Sciences; Goal 6: The Humanities and

the Arts; Goal 7: Human Diversity; Goal 8: Global Perspective; Goal 9: Ethical

and Civic Responsibility; Goal 10: People and the Environment

**Not all 10 goals are required

• I.T. Exploration

Documents

State-Approved Technical Skill Assessments 7/1/2018