Potential Technical Skill Assessments 7/1/2014

Potential Technical Skill Assessments 7/1/2014

Pathway: Support ServicesCluster: Health Science

CLUSTER/

PATHWAY/

PROGRAM

CERTIFICATION /

ASSESSMENT

TITLE

TYPEISSUING

ORGANIZATION

WEBSITEPlease report broken weblinks

ELIGIBILITY

REQUIREMENTS /

PREREQUISITES

ADMINISTRA-

TION

ELIGIBILITY(Written, Oral,

Practical, etc.)

PASSING

SCORECOST COMMENTS

Health

Science

(Cluster)

National Health

Science

Assessment and

Certificate

Program

Academic Precision Exams http://www.healthscienc

econsortium.org/assessm

ent.php

Broad-based

assessment that

verifies student

mastery of the

knowledge and skills

that provide the

foundation for

health sciences

cluster.

Online or

written

70% or

higher on

post-test

$12 per

exam;

$12 pre-test;

$12 post-test

HOSA-

Endorsed;

National

Healthcare

Foundation

Skills and

Accountability

Criteria.

Health

Science

(Cluster)

Project Lead the

Way Principles

of Biomedical

Sciences (PBS)

Academic

Assessment

Project Lead the

Way

http://www.pltw.org/our-

programs/high-school-

biomedical-sciences-

program

End of course

assessment that

verifies student

mastery of the


that provide the

foundation for all

health science

careers.

Online--45

minute timed

Pass/Fail No Fee There is no fee

for the

assessment for

PLTW certified

high schools.

Health

Science

(Cluster)

Project Lead the

Way Human

Body Systems

(HBS)

Academic

Assessment

Project Lead the

Way




program

End of course

assessment that

verifies student

mastery of the


that provide the

foundation for all

health science

careers.

Online--45

minute timed


for the

assessment for

PLTW certified

high schools.

● For use at SECONDARY For use at SECONDARY For use at SECONDARY For use at SECONDARY

mailto:[email protected]?subject=BROKEN%20WEBLINK%20ON%20PATHWAY

mailto:[email protected]?subject=BROKEN%20WEBLINK%20ON%20PATHWAY

Health

Science

(Cluster)

Project Lead the

Way Medical

Interventions

(MI)

Academic

Assessment

Project Lead the

Way




program

End of course

assessment that

verifies student

mastery of the


that provide the

foundation for all

health science

careers.

Online--45

minute timed


for the

assessment for

PLTW certified

high schools.

Health

Science

(Cluster)

Medical

Assisting

Academic

Assessment

NOCTI http://www.nocti.org/Re

sultsCluster.cfm?categor

y=Health_and_Science

Broad-based

assessment that

verifies student

mastery of the


that provide the

foundation for

health sciences

cluster.

Online

assessment

only

National

norm

$19 for post-

test only;

$31 for pre-

test & post-

test.

Job Ready

Assessment-

203 item

multiple choice

exam

NOCTI Testing

Information for

Consortia

Leaders and/or

High School

Testing

Coordinators

NOCTI TESTING

AGREEMENT

Each institution/

consortium should have a

Testing Coordinator who

contacts NOCTI to obtain

assessment exams,

proctoring information,

data management needs,

and other important

functions. Click here for

the NOCTI Testing

Agreement form:

http://www.nocti.org/for

ms.cfm

http://www.nocti.org/ResultsCluster.cfm?category=Health_and_Science



NOCTI Testing

Information for

Consortia

Leaders and/or

High School

Testing

Coordinators

NOCTI NEW TESTING

SITE

COORDINATOR

WEBINAR

TRAINING

SESSIONS

NOCTI strongly

recommends that new

Testing Site Coordinators

plan to attend a webinar

training session. Click

here to schedule a

session or take a tour:

http://www.nocti.org/PD

Fs/SCTSchedule.pdf

Support

Services

(Pathway)

Medical

Assisting--

Administrative

Academic

Assessment

Career Tech http://www.okcareerte

ch.org/about/state-

agency/divisions/testin

g/skills-

standards/health-skills-

standards/28624-

medassistadmin.pdf

Job-ready

assessment that

verifies student

mastery of the


in medical

administrative

support - assisting.

Online or

written

70% or

higher on

post-test

(Pilot in 2012-

13 to

confirm)

$12 per

exam

40 multiple-

choice

questions

Careertech

Testing

Information for

Consortia

Leaders and/or

High School

Testing

Coordinators

Careertech TESTING

AGREEMENT

Each institution/



contacts Careertech to

obtain assessment

exams, proctoring

information, data

management needs, and

other important


the Careertech Testing

Agreement form:

http://www.okcareertec

h.org/about/state-

agency/divisions/testing

http://www.nocti.org/

http://www.nocti.org/PDFs/SCTSchedule.pdf









http://www.okcareertech.org/about/state-agency/divisions/testing/skills-standards/health-skills-standards/28624-medassistadmin.pdf







http://www.okcareertech.org/about/state-agency/divisions/testing















http://www.nocti.org/tour.cfm

Support

Services

(Pathway)

Administrative

Assisting

Academic

Assessment

NOCTI http://www.nocti.org/PD

Fs/JobReady/4001_Admi

nistrative_Assisting.pdf

Job-ready

assessment that

verifies student

mastery of the


in medical

secretary/ medical

administrative

support careers.

On line National

norm

$19 for post-

test only;

$31 for pre-

test & post-

test.

Job Ready

Assessment-

195 item

multiple choice

exam

Support

Services

(Pathway)

Administrative

Services

Academic

Assessment



nistrative_Services.pdf

Broad-based

assessment that

verifies student

mastery of the


that provide the

foundation for

medical

administrative

support pathway.

On line National

norm

$19 for post-

test only;

$31 for pre-

test & post-

test.

Pathway

Assessment-

112 item

multiple choice

exam

Health Core National Health

Science

Assessment and

Certificate

Program

Academic Precision Exams http://www.healthscienc

econsortium.org/assessm

ent.php

Broad-based

assessment that

verifies student

mastery of the


that provide the

foundation for

health sciences

cluster.

Online or

written

70% or

higher on

post-test

$12 per

exam;

$12 pre-test;

$12 post-test

HOSA-

Endorsed;

National

Healthcare

Foundation

Skills and

Accountability

Criteria.

Support

Services/

Medical

Transcriptioni

st

Registered

Medical

Transcriptionist

(RMT)

Certification

Exam

Association for

Healthcare

Document

Integrity (AHDI)

http://www.ahdionline.o

rg/Certification/TypesofC

redentials/RegisteredMe

dicalTranscriptionistRMT

/tabid/527/Default.aspx

Currently a medical

transcriptionist with

less than 2 years

experience or have

completed medical

transcriptionist

training program.

Online Pass/Fail $150

member;

$230 non-

member

130 multiple

choice, fill-in-

blank; 3 hour

exam

● For use at POSTSECONDARY For use at POSTSECONDARY For use at POSTSECONDARY

Support

Services/

Medical

Administrativ

e Assistant

Certified

Medical

Administrative

Assistant

(CMAA)

Certification

Exam

National

Healthcareer

Association

http://www.nhanow.com

/medical-admin-

assistant.aspx

Recently completed

a training program

or have been

employed in the

field for one year.

Online or

written

70% or

better

$105 for

exam

100 multiple-

choice

questions

Support

Services/

Records

Specialist

Certified

Electronics

Health Records

Specialist

(CEHRS)

Certification

Exam

National

Healthcareer

Association


/health-record.aspx

Recently completed

a training program

or have been

employed in the

field for one year.

Online or

written

70% or

better

$105 for

exam

100 multiple-

choice

questions

Support

Services/

Records

Specialist

Certified Billing

& Coding

Specialist

(CBCS)

Certification

Exam

National

Healthcareer

Association


/medical-admin-

assistant.aspx

Recently completed

a training program

or have been

employed in the

field for one year

Online or

written

70% or

better

$105 for

exam

100 multiple-

choice

questions

Support

Services/

Medical

Administrativ

e Assistant

Medical

Assisting--

Administrative

Academic

Assessment

Career Tech http://www.okcareertec

h.org/about/state-

agency/divisions/testing/

skills-standards/health-

skills-standards/28624-

medassistadmin.pdf

Job-ready

assessment that

verifies student

mastery of the


that provide the

foundation for

medical

administrative -

assisting.

Online 70% or

higher on

post-test

$12 per

exam

40 multiple-

choice

questions

Careertech

Testing

Information for

Consortia

Leaders and/or

High School

Testing

Coordinators

Careertech TESTING

AGREEMENT

Each institution/



contacts Careertech to

obtain assessment

exams, proctoring

information, data

management needs, and

other important


the Careertech Testing

Agreement form:

http://www.okcareertec

h.org/about/state-

agency/divisions/testing

Medical

Secretary/

Medical

Administrative

Support

Administrative

Assisting

Academic

Assessment



nistrative_Assisting.pdf

Job-ready

assessment that

verifies student

mastery of the


in medical

secretary/ medical

administrative

support careers.

On line National

norm

$19 for post-

test only;

$31 for pre-

test & post-

test.

Job Ready

Assessment-

195 item

multiple choice

exam

Medical

Secretary/

Medical

Administrative

Support

Administrative

Services

Academic

Assessment



nistrative_Services.pdf

Broad-based

assessment that

verifies student

mastery of the


that provide the

foundation for

medical

administrative

support pathway.

On line National

norm

$19 for post-

test only;

$31 for pre-

test & post-

test.

Pathway

Assessment-

112 item

multiple choice

exam
















NOCTI Testing

Information for

Consortia

Leaders and/or

High School

Testing

Coordinators

NOCTI TESTING

AGREEMENT

Each institution/



contacts NOCTI to obtain

assessment exams,

proctoring information,

data management needs,

and other important


the NOCTI Testing

Agreement form:

http://www.nocti.org/for

ms.cfm

NOCTI Testing

Information for

Consortia

Leaders and/or

High School

Testing

Coordinators

NOCTI NEW TESTING

SITE

COORDINATOR

WEBINAR

TRAINING

SESSIONS

NOCTI strongly

recommends that new

Testing Site Coordinators

plan to attend a webinar

training session. Click

here to schedule a

session or take a tour:

http://www.nocti.org/PD

Fs/SCTSchedule.pdf

Medical

Secretary/

Medical

Administrative

Support

Microsoft Office

Specialist--

Word 2010 &

2007

Certification Certiport http://www.certiport.co

m

All requirements

required to take

certification

assessment.

Online Varies

($150).

Small Campus

License: annual

license for one

lab.; exam cap

of 500 exams.

Medical

Secretary/

Medical

Administrative

Support

Microsoft Office

Specialist--Excel

2010 & 2007


m

All requirements

required to take

certification

assessment.

Online Varies

($150).

Small Campus

License: annual

license for one

lab.; exam cap

of 500 exams.

http://www.nocti.org/

http://www.nocti.org/forms.cfm






















http://www.nocti.org/tour.cfm

Medical

Secretary/

Medical

Administrative

Support

Microsoft Office

Specialist--

Power Point

2010 & 2007


m

All requirements

required to take

certification

assessment.

Online Varies

($150).

Small Campus

License: annual

license for one

lab.; exam cap

of 500 exams.

Medical

Secretary/

Medical

Administrative

Support

Microsoft Office

Specialist--

Access 2010 &

2007


m

All requirements

required to take

certification

assessment.

Online Varies

($150).

Small Campus

License: annual

license for one

lab.; exam cap

of 500 exams.

Medical

Secretary/

Medical

Administrative

Support

Microsoft Office

Specialist --

Outlook 2010 &

2007


m

All requirements

required to take

certification

assessment.

Online Varies

($150).

Small Campus

License: annual

license for one

lab.; exam cap

of 500 exams.

Medical

Secretary/

Medical

Administrative

Support

Internet and

Computing Core

(IC3)--Computer

Fundamentals


m

All requirements

required to take

certification

assessment.

Online Classroom

License: Annual

license for one

classroom.; Up

to 30

computers OR

Higher

Education

License: Annual

license.

Medical

Secretary/

Medical

Administrative

Support

Internet and

Computing Core

(IC3)--Key

Applications


m

All requirements

required to take

certification

assessment.

Online Classroom

License: Annual

license for one

classroom.; Up

to 30

computers OR

Higher

Education

License: Annual

license.

http://www.certiport.com/






Medical

Secretary/

Medical

Administrative

Support

Internet and

Computing Core

(IC3)--Living

Online


m

All requirements

required to take

certification

assessment.

Online Classroom

License: Annual

license for one

classroom.; Up

to 30

computers OR

Higher

Education

License: Annual

license.

Medical

Secretary/

Medical

Administrative

Support

National Career

Readiness

Certification

(Reading for

Information/

Applied

Mathematics/

Locating

Information)

Certification ACT WorkKeys www.act.org/workkey ACT National Career

Readiness

Certification plus

KeyTrain curriculum

available.

Online 3 (Bronze) or

higher on all

assessments

$15.00 per

test ($15.00

X 3 =

$45.00).

Job skills

assessment

assessing real

world job skills--

Testing sites

available across

the country at

reduced rates;

see local

workforce

center for

further

information.

Medical

Secretary/

Medical

Administrative

Support

WorkKeys

Assessments--

Business

Writing

Academic

Assessment

ACT WorkKeys www.act.org/workkey Online 3 (Bronze) or

higher on all

assessments

$15.00 per

assessment.

Job skills

assessment

assessing real

world job skills--

Testing sites

available across

the country.



http://www.act.org/workkey

http://www.act.org/workkey

Common Core Competencies 7/1/2014


SecondaryPost-

secondary

MEASURE 01.01.01 Describe the basic structures and

functions of cells, tissues, organs, and systems as they

relate to homeostasis.

Y Y

MEASURE 01.01.02 Describe the basic structures and

functions of cells, tissues, organs, and systems as they

relate to homeostasis.

Y Y

MEASURE 01.01.03 Recognize body planes,

directional terms, quadrants, and cavities.Y Y

MEASURE 01.01.04 Analyze the interdependence of

the body systems as they relate to wellness, disease,

disorders, therapies, and care rehabilitation.

Y Y

MEASURE 01.02.01 Describe common diseases and

disorders of each body system (prevention, pathology,

diagnosis, and treatment).

Y Y

MEASURE 01.02.02 Recognize emerging diseases and

disorders.Y Y

MEASURE 01.02.03 Determine biomedical therapies

as they relate to the prevention, pathology, and

treatment of disease.

Y Y Comment from Secondary: Includes integrative therapies.

MEASURE 01.03.01 Apply mathematical

computations or resources related to healthcare

procedures (metric and household, conversions and

measurements).

Y Y e.g., Graphs, charts, tables, drug reference, Google

conversion tools.

Comment from Postsecondary: Conversion of metrics

MEASURE 01.03.02 Identify whole numbers,

decimals, fractions and percentages.Y Y

KEY: Y=Essential N=Not Essential O=Optional

TOPIC 1: ACADEMIC FOUNDATIONS - Achieve additional academic knowledge and skills required to pursue the full range of career and postsecondary education

opportunities within the Health Sciences career cluster.

PERFORMANCE INDICATOR PERFORMANCE MEASURE

COMMON CORE

COMPETENCIESConsensus among work group

COMMENTS

INDICATOR 01.01 Use a knowledge of

human structure and function to

conduct health care role.


diseases and disorders to conduct health

care role.


medical mathematics to conduct health

care role.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 01.03.03 Demonstrate knowledge of basic

arithmetic operations such as addition, subtraction,

multiplication and division.

Y Y

MEASURE 01.03.04 Apply data and measurements to

identify and solve a problem.Y Y Comment from Business/Industry: Not always requirement

of entry-level position; key is the "problem-solving".

MEASURE 01.03.05 Analyze mathematical problem

statements for missing and/or irrelevant data.O Y Comment from Business/Industry: Manage reimbursement

processes; can they interpret discrepancy?

MEASURE 01.03.06 Construct charts/tables/graphs

from functions and data.Y Y e.g., Basic Excel knowledge expected by postsecondary.

MEASURE 01.03.07 Analyze diagrams, charts, graphs,

and tables to interpret healthcare results.O O Comment from Business/Industry: Depends on department-

example includes putting together a Gant chart/diagrams

MEASURE 01.03.08 Analyze data when interpreting

operational documents.Y Y Comment from Postsecondary: e.g. Department budget,

expense reports

MEASURE 02.01.01 Determine and select the most

appropriate reading strategy.Y Y e.g., skimming, reading for detail, reading for meaning or

critical analysis

MEASURE 02.01.02 Demonstrate use of content,

technical concepts and vocabulary when analyzing

information and following directions.

Y Y

MEASURE 02.01.03 Interpret and summarize

information, data, and observations to apply

information learned from reading to actual practice.

Y Y Comment from Secondary: Technical reading skills


medical mathematics to conduct health

care role.

TOPIC 2: COMMUNICATIONS - Use oral and written communication skills in creating, expressing and interpreting information and ideas including technical

terminology and information.

INDICATOR 02.01 Select and employ

appropriate reading and communication

strategies to learn and use technical

concepts and vocabulary in practice.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 02.01.04 Communicate information, data,

and observations to apply information learned from

reading to actual practice.

Y Y Comment from Secondary: Technical reading skills

MEASURE 02.02.01 Employ verbal skills when

obtaining and conveying information.Y Y

MEASURE 02.02.02 Record information needed to

present a report on a given topic or problem.Y Y

MEASURE 02.02.03 Write internal and external

business correspondence that conveys and/or obtains

information effectively.

Y Y Comment from Postsecondary: e.g. Minutes, agenda,

presentations

MEASURE 02.02.04 Communicate with other

employees to clarify workplace objectives. Y Y

MEASURE 02.02.05 Communicate effectively with

customers and employees to foster positive

relationships.

Y Y

MEASURE 02.03.01 Locate written information used

to communicate with co-workers and customers.Y Y

MEASURE 02.03.02 Organize information to use in

written and oral communications.Y Y

MEASURE 02.03.03 Reference the sources of

information.Y Y

MEASURE 02.04.01 Use informational texts, Internet

web sites, and/or technical materials to review and

apply information sources for occupational tasks.

Y Y

MEASURE 02.04.02 Evaluate the reliability of

information from informational texts, Internet Web

sites, and/or technical materials and resources.

Y Y

INDICATOR 02.01 Select and employ

appropriate reading and communication

strategies to learn and use technical

concepts and vocabulary in practice.

INDICATOR 02.02 Demonstrate use of

the concepts, strategies, and systems for

obtaining and conveying ideas and

information to enhance communication

in the workplace.

INDICATOR 02.03 Locate, organize and

reference written information from

various sources to communicate with co-

workers and clients/participants.

INDICATOR 02.04 Evaluate and use

information resources to accomplish

specific occupational tasks.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 02.05.01 Compose multi-paragraph

documents clearly, succinctly, and accurately.Y Y

MEASURE 02.05.02 Use descriptions of audience and

purpose when preparing and editing written

documents.

Y Y Comment from Secondary: Identify or tailor information to

audience

MEASURE 02.05.03 Use correct grammar, spelling,

punctuation, and capitalization when preparing

written documents.

Y Y

MEASURE 02.06.01 Prepare and deliver oral

presentations to provide information for specific

purposes and audiences.

Y Y Comment from Secondary: Online courses

MEASURE 02.06.02 Identify and deliver support

materials that will enhance an oral presentation.Y Y

MEASURE 02.06.03 Align presentation strategies to

the intended audience.Y Y

MEASURE 02.06.04 Implement multi-media

strategies for presentations.Y Y

MEASURE 02.07.01 Interpret verbal behaviors when

communicating with clients and co-workers.Y Y Comment from Business/Industry: Focus on the self-

starters; roles have shifted. We talk about the "clerical

burden" for doctors; shift to support services.

MEASURE 02.07.02 Interpret nonverbal behaviors

when communicating with clients and co-workers.Y Y Comment from Business/Industry: Emotional intelligence.

MEASURE 02.08.01 Interpret a given verbal

message/information.Y Y

MEASURE 02.08.02 Respond with restatement and

clarification techniques to clarify information.Y Y

Comment from Business/Industry: These skills are

important, whether you are interviewing to get the job or

use these skills after you have the job. Use them on your job

on a regular basis. Avoid the "canned interview-type"

answers for interpersonal/ customer services.

INDICATOR 02.08 Apply active listening

skills to obtain and clarify information.

INDICATOR 02.05 Use correct grammar,

punctuation and terminology to write

and edit documents.

INDICATOR 02.07 Interpret verbal and

nonverbal cues/behaviors to enhance

communication with co-workers and

clients/participants.

INDICATOR 02.06 Develop and deliver

formal and informal presentations using

appropriate media to engage and inform

audiences.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

INDICATOR 02.09 Develop and interpret

tables, charts, and figures to support

written and oral communications.

MEASURE 02.09.01 Create and interpret tables,

charts, and figures to support written and oral

communications.

Y Y

MEASURE 02.10.01 Apply factors and strategies for

communicating with a diverse community.Y Y

MEASURE 02.10.02 Demonstrate ability to

communicate and resolve conflicts within a diverse

community.

Y Y

INDICATOR 02.11 Exhibit public

relations skills to increase internal and

external customer/client satisfaction.

MEASURE 02.11.01 Communicate effectively when

developing positive customer/client relationships.Y Y

MEASURE 02.12.01 Facilitate internal/external office

communications to support work activities.Y Y e.g., Greet and direct visitors.

Comment from Business/Industry: Communications skills

are so critical!! Focus on customer relations - listening skills,

oral communications for all employees.

MEASURE 02.12.02 Record, interpret, and deliver

telephone and verbal messages in a business setting.Y Y e.g., Record message accurately, legibly and completely.

MEASURE 02.12.03 Coordinate people and resources

for meetings and seminars.O Y e.g., Coordinate participants.

Comment from Secondary: Group project

MEASURE 02.13.01 Adjust communication to other’s

ability to understand.Y Y e.g., Need to consider appropriate assessment, i.e., case

scenario.

MEASURE 02.13.02 Apply active listening skills using

reflection, restatement, and clarification.Y Y

MEASURE 02.13.03 Demonstrate courtesy to others

including self introduction.Y Y

INDICATOR 02.13 Communicate verbal

information within a healthcare

environment. They will convey this

information to the appropriate

discipline(s) in a timely manner.

INDICATOR 02.10 Listen to and speak

with diverse individuals to enhance

communication skills.

INDICATOR 02.12 Obtain and convey

ideas and information in order to

conduct business transactions.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 02.13.04 Interpret verbal and nonverbal

communication within internal and external scope of

practice.

Y Y Comment from Postsecondary: Apply active listening skills

using reflection, restatement, and clarification.

MEASURE 02.13.05 Demonstrate interviewing skills. Y Y

MEASURE 02.14.01 Choose correct syntax and

grammar.Y Y

MEASURE 02.14.02 Report relevant information in a

timely manner. Y Y e.g., Consider appropriate assessment, such as case

scenario.

MEASURE 02.14.03 Distinguish between subjective

and objective information when reporting.Y Y

MEASURE 02.14.04 Analyze communication for

appropriate response and provide feedback.Y Y e.g., Provide constructive feedback.

MEASURE 02.14.05 Clearly organize, write and

compile technical information and summaries

(examples include tip sheets, how to guidelines).

O Y

MEASURE 02.14.06 Use medical terminology in order

to interpret, transcribe and communicate information,

data and observations.

Y Y

MEASURE 02.14.07 Communicate using technology

to access and distribute data and other information.Y Y e.g. telephone, fax, e-mail, Internet, texting, and social

media

MEASURE 02.15.01 Manage the accuracy,

effectiveness, and timeliness of effectively

communicating health/medical information within

legal/regulatory guidelines.

Y Y

MEASURE 02.15.02 Evaluate how legal and

regulatory requirements apply to the transfer of

information.

Y Y

INDICATOR 02.13 Communicate verbal





INDICATOR 02.14 Communicate written





INDICATOR 02.15 Communicate

health/medical information accurately

and within legal/regulatory guidelines

across the organization while

maintaining confidentiality.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 02.15.03 Distinguish who in the

organization needs information and when they need

it.

Y Y

MEASURE 02.15.04 Manage recorded information

and other documents within protocols that ensure

confidentiality and privacy.

Y Y Comment from Business/Industry: Confidentiality is very

important.

MEASURE 02.15.05 Communicate information on a

need to know basis for optimum patient/client

outcomes.

Y Y

MEASURE 03.01.01 Identify common tasks that

require employees to use problem-solving skills.Y Y

MEASURE 03.01.02 Analyze elements of a problem to

develop creative effective solutions. Y Y

MEASURE 03.01.03 Apply problem-solving and

critical thinking skills to improve a situation or

process.

Y Y

MEASURE 03.01.04 Create, evaluate, and apply ideas,

proposals, and solutions to problems.Y Y

MEASURE 03.01.05 Generate new and creative ideas

to solve problems by brainstorming possible solutions.Y Y Comment from Business/Industry: Want to encourage

innovation; new ideas are key to the success of the

organization.

MEASURE 03.01.06 Identify and evaluate alternatives

using a variety of problem-solving and critical thinking

skills.

Y Y

INDICATOR 03.01 Employ critical

thinking skills independently and in

teams to solve problems and make

decisions (e.g., analyze, synthesize and

evaluate).

INDICATOR 02.15 Communicate

health/medical information accurately

and within legal/regulatory guidelines

across the organization while

maintaining confidentiality.

TOPIC 3: PROBLEM-SOLVING AND CRITICAL THINKING - Solve problems using critical thinking skills (analyze, synthesize, and evaluate) independently and in teams.

Solve problems using creativity and innovation.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 03.02.01 Analyze situations that affect

conflict management.Y Y

MEASURE 03.02.02 Determine best

options/outcomes for conflict resolution using critical

thinking skills.

Y Y e.g. Recognize/ respond to diverse communities and staff

MEASURE 03.02.03 Identify with others’ feelings,

needs, and concerns.Y Y

MEASURE 03.02.04 Implement stress management

techniques.Y Y

MEASURE 03.02.05 Resolve conflicts with/for

customers using conflict resolution skills.Y Y

MEASURE 03.02.06 Implement conflict resolution

skills to address staff issues/problems.Y Y

MEASURE 03.03.01 Write realistic performance

goals, objectives and action plans.O O Secondary: "Personal workplace performance goals" in

Indicator - Language change to remove "workplace" and "co-

worker" to be open-ended & apply to students; written as

work experience/ performance, not career growth.

Comment from Business/Industry: Huge part of annual

review is for employee to write owncareer goals &

objectives; results in a stronger, happier employee.

MEASURE 03.03.02 Monitor performance goals and

adjust as necessary.O O

MEASURE 03.03.03 Recognize goal achievement

using appropriate rewards in the workplace.O O Comment from Business/Industry: Student organizations

are a great way to achieve this competency.

MEASURE 03.03.04 Communicate goal achievement

with managers and co-workers.O O

INDICATOR 03.02 Employ critical

thinking and interpersonal skills to

resolve conflicts with staff and/or

customers.

INDICATOR 03.03 Identify, write and

monitor personal performance goals to

guide progress in assigned areas of

responsibility and accountability.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 03.04.01 Align technical information and

data using a variety of resources.Y Y Comment from Postsecondary: e.g. Gather, analyze, and

evaluate

MEASURE 03.04.02 Analyze and evaluate information

and data for value to the research objectives.Y Y

MEASURE 04.01.01 Manage personal schedules and

contact information.Y Y

MEASURE 04.01.02 Create professional electronic

and paper memos and notes.Y Y

MEASURE 04.02.01 Use information technology tools

to manage and perform work responsibilities.Y Y

MEASURE 04.02.02 Operate electronic mail

applications to communicate within a workplace

including file and document sharing within and across

organizations.

Y Y

MEASURE 04.02.03 Operate writing and publishing

applications to prepare business communications

publications including preparing simple documents,

reports and other business communications

integrating graphics and other non-text elements.

Y Y

MEASURE 04.02.04 Operate applications to prepare

presentations.Y Y

INDICATOR 04.01 Use Personal

Information Management (PIM)

applications to increase workplace

efficiency.

INDICATOR 04.02 Employ technological

tools to expedite workflow.

INDICATOR 03.04 Conduct research to

gather information necessary for

decision-making.

TOPIC 4: INFORMATION TECHNOLOGY APPLICATIONS - Use information technology tools specific to the career cluster to access, manage, integrate, and create

information.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

INDICATOR 04.03 Employ

collaborative/groupware applications to

facilitate group work.

MEASURE 04.03.01 Facilitate group work through

management of shared files, instant messaging and

virtual meetings, using professional language.

Y Y

INDICATOR 04.04 Employ spreadsheet

applications to organize and manipulate

data.

MEASURE 04.04.01 Create a spreadsheet, perform

calculations and analyses on data.O Y

INDICATOR 04.05 Employ database

applications to manage data.

MEASURE 04.05.01 Manipulate, manage, analyze,

and analyze interrelated data elements.N Y

MEASURE 05.01.01 Summarize the overall structure

of healthcare delivery systems in the United States.Y Y Resources include: 1) Book--Health Care USA:

Understanding Its Organization and Delivery by Harry A.

Sultz and Kristina M. Young. Publisher: Jones & Bartlett; 2)

Websites: http://www.whitehouse.gov/healthreform AND

http://www.healthcare.gov/

MEASURE 05.01.02 Explain the factors influencing

healthcare delivery systems. Y Y

MEASURE 05.01.03 Discuss where and how factors

such as cost, managed care, technology, an aging

population, access to care, alternative therapies, and

lifestyle/behavior changes may affect various health

care delivery systems models.

Y Y

MEASURE 05.01.04 Describe the responsibilities of

consumers within the healthcare system.Y Y

Health Care Delivery/ Project Management Systems:

TOPIC 5: SYSTEMS - Understand roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment. Identify how

key organizational systems affect organizational performance and the quality of products and services. Understand global context of industries and careers.

INDICATOR 05.01 Health support

services professionals will understand

how their role fits into their department,

their organization and the overall health

care environment. They will identify how

key systems affect services they perform

and quality of care.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 05.01.05 Explain the impact of emerging

issues such as technology, epidemiology, bioethics,

and socioeconomics on healthcare delivery systems.

Y Y

MEASURE 05.01.06 Discuss common methods of

payment for healthcare.Y Y

MEASURE 06.01.01 Adhere to health and safety

regulations to support a safe work environment (e.g.,

ergonomics).

Y Y e.g., Describe health and safety regulations in business.

MEASURE 06.01.02 Assess needed safety

policies/procedures to ensure protection of

employees (e.g., harassment).

Y O e.g., Identify potential safety issues.

MEASURE 06.01.03 Understand security

policies/procedures to minimize chance for loss.O O e.g., Explain routine security precautions.

MEASURE 06.01.04 Know policies/procedures to

protect workplace security.Y O e.g., Identify potential security issues.

MEASURE 06.02.01 Apply personal safety procedures

based on Occupational Safety and Health

Administration (OSHA) and Centers for Disease

Control (CDC) regulations.

Y Y

MEASURE 06.02.02 Apply principles of ergonomics

and body mechanics.Y Y

MEASURE 06.03.01 Apply safety techniques including

modifying environmental conditions to make a safe

work environment.

Y Y

MEASURE 06.03.02 Prevent accidents by using

proper safety techniques.Y Y

MEASURE 06.03.03 Practice good housekeeping by

maintaining a safe work environment.Y Y

INDICATOR 06.03 Use techniques to

insure environmental safety.

INDICATOR 06.02 Employ personal

safety practices appropriate to the

environment.

INDICATOR 05.01 Health support

services professionals will understand

how their role fits into their department,

their organization and the overall health

care environment. They will identify how

key systems affect services they perform

and quality of care.

TOPIC 6: SAFETY, HEALTH AND ENVIRONMENTAL - Understand the importance of health, safety, and environmental management systems in organizations and their

importance to organizational performance and regulatory compliance. Follow organizational policies and procedures and contribute to continuous improvement in

performance and compliance.

INDICATOR 06.01 Understand safety,

health, and environmental controls to

enhance business productivity.

//HUMBOLDT/USERS/HOME/C/CROSSPH/_PERKINS/HTML/Secondary/18_1.html



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 06.04.01 Comply with safety signs,

symbols, and labels.Y Y

MEASURE 06.04.02 Understand implications of

hazardous materials.Y Y

MEASURE 06.05.01 Practice fire safety in a

healthcare setting.Y Y

MEASURE 06.05.02 Apply principles of basic

emergency response in natural disasters and other

emergencies.

Y Y

MEASURE 07.01.01 Understand the various roles of

leaders (e.g. contribute ideas; share in building an

organization; act as role models to employees by

adhering to company policies, procedures, and

standards; promote the organization’s vision; and

mentor others) within a health care setting.

Y O Comment from Business/Industry: Understand why leaders

make decisions--basic overview of the challenges of

supervisor & management; use basic scenarios to help them

understand the work dynamics between supervisor &

employees (staff).

MEASURE 07.01.02 Recognize skills such as

compassion, service, listening, coaching, developing

others, team development, and understanding and

appreciating the diverse perspectives of others. when

acting as a member of a team in the workplace.

Y Y Comment from Business/Industry: Teamwork and

willingness to see others' perspective; managers do not want

employees to come to them without a solution; don't come

& complain.


enthusiasm, creativity, conviction, mission, courage,

concept, focus, principle-centered living, and change

when interacting with others in general.

Y Y

MEASURE 07.01.04 Consider issues related to self,

team, community, diversity, environment, and global

awareness.

Y Y

INDICATOR 06.04 Identify common

safety hazards.

INDICATOR 06.05 Use emergency

procedures and protocols.

TOPIC 7: LEADERSHIP AND TEAMWORK - Use leadership and teamwork skills in collaborating with others to accomplish organizational goals and objectives.

INDICATOR 07.01 Employ interpersonal

skills to accomplish organizational goals

and objectives.



SecondaryPost-

secondary





COMMON CORE


COMMENTS


innovation, intuition, adaptation, life-long learning

and coach ability to develop leadership potential over

time.

Y Y Comment from Business/Industry: Leaders not "know-it-all"

leaders; want people to "advance" - not stay in the same job;

important to help people to succeed; a win/win situation for

the employee & the organization.

MEASURE 07.01.06 Understand the relationship of

trust, positive attitude, integrity, and willingness to

accept key responsibilities in a work situation.

Y Y

MEASURE 07.01.07 Encourage participation in civic

and community teamwork opportunities to enhance

skills.

O O Comment from Secondary & Postsecondary: Service

learning, CTE student organizations.

INDICATOR 07.02 Employ

organizational and staff development

skills to foster positive working

relationships and accomplish

organizational goals.

MEASURE 07.02.03 Work with others to develop and

gain commitment to team goals and increase morale.Y Y Comment from Business/Industry: Teamwork

MEASURE 07.03.01 Encourage involvement and use

of team members' individual talents and skills.Y Y

MEASURE 07.03.02 Employ conflict-management

skills to facilitate solutions.Y Y

MEASURE 07.03.03 Demonstrate teamwork skills

through working cooperatively with co-workers,

supervisory staff, and others, both in and out of the

organization, to achieve particular tasks.

Y Y

MEASURE 07.03.04 Demonstrate teamwork

processes that provide team building, consensus,

continuous improvement, respect for the opinions of

others, cooperation, adaptability, and conflict

resolution.

Y Y

MEASURE 07.03.05 Demonstrate commitment to and

a positive attitude toward team goals.Y Y

INDICATOR 07.01 Employ interpersonal

skills to accomplish organizational goals

and objectives.

INDICATOR 07.03 Employ teamwork

skills to achieve collective goals and use

team members' talents effectively.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 07.03.06 Take responsibility for shared

group and individual work tasks.Y Y

MEASURE 07.03.07 Assist team members in

completing their work.Y Y

MEASURE 07.03.08 Adapt effectively to changes in

projects and work activities.Y Y

MEASURE 07.03.09 Negotiate effectively to arrive at

decisions.Y Y

MEASURE 07.04.01 Use positive interpersonal skills

to work cooperatively with co-workers representing

different cultures, genders and backgrounds.

Y Y

MEASURE 07.04.02 Manage personal skills to

accomplish assignments.Y Y

MEASURE 07.04.03 Treat people with respect. Y Y

MEASURE 07.04.04 Provide constructive praise and

criticism.Y Y Comment from Business/Industry: Conflict management

skills --teamwork - not just supervisor's job; need to praise

each other.

MEASURE 07.04.05 Demonstrate sensitivity to and

value for diversity.Y Y

MEASURE 07.04.06 Manage stress and control

emotions.Y Y

MEASURE 07.05.01 Prepare materials for leading

discussion.Y Y Comment from Secondary: Meetings, groups, teamwork

Comment from Business/Industry: Come prepared for

meeting; utilization of time; forward thinking - prepare,

innovate, adapt.

MEASURE 07.05.02 Prepare, assemble and distribute

meeting materials.Y Y Comment from Secondary: Meetings, groups, teamwork

INDICATOR 07.05 Conduct and

participate in meetings to accomplish

work tasks.

INDICATOR 07.03 Employ teamwork

skills to achieve collective goals and use

team members' talents effectively.

INDICATOR 07.04 Establish and

maintain effective working relationships

with all levels of personnel and other

departments in order to accomplish

objectives and tasks.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 07.05.03 Demonstrate effective

communication skills in meetings.Y Y Comment from Secondary: Meetings, groups, teamwork

MEASURE 07.05.04 Produce meeting minutes

including decisions and next steps.O Y Comment from Secondary: Example would be HOSA

meetings, groups, teamwork.

MEASURE 07.05.05 Use parliamentary procedure, as

needed, to conduct meetings.O O Comment from Business/Industry: Writing minutes for

meetings; may present but don't conduct; know the process.

MEASURE 07.06.01 Describe health care teams and

demonstrate understanding of roles and

responsibilities of team members.

Y Y Comment from Business/Industry: Industry is changing -

need to be broader in your training.

MEASURE 07.06.02 Recognize characteristics of

effective teams and the roles and tools of project

management.

Y O

MEASURE 07.06.03 Recognize methods for building

positive team relationships.Y Y

MEASURE 07.06.04 Describe attributes and attitudes

of an effective leader.Y O

MEASURE 07.06.05 Apply effective techniques for

addressing team conflict.Y O

MEASURE 08.01.01 Understand legal responsibilities. Y Y

MEASURE 08.01.02 Demonstrate the procedures for

accurate documentation and record keeping.Y Y

MEASURE 08.01.03 Compare and contrast behaviors

and practices that could result in liability, negligence

and/or abuse.

Y Y

TOPIC 8: ETHICS AND LEGAL RESPONSIBILITIES - Know and understand the importance of professional ethics and legal responsibilities.

INDICATOR 08.01 Describe legal

implications affecting Health support

services professionals while maintaining

confidentiality according to The Health

Insurance Portability and Accountability

Act (HIPAA).

INDICATOR 07.06 Understand the roles

and responsibilities of individual

members as part of the health care

team, including their ability to promote

the delivery of quality health care.

INDICATOR 07.05 Conduct and

participate in meetings to accomplish

work tasks.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 08.01.04 Document an incident according

to established policies/procedures.Y Y

MEASURE 08.01.05 Maintain confidentiality

according to The Health Insurance Portability and

Accountability Act (HIPAA).

Y Y

MEASURE 08.02.01 Describe advance directives. Y Y

MEASURE 08.02.02 Summarize the Patient's Bill of

Rights.Y Y

MEASURE 08.02.03 Explain the doctrine of informed

consent.Y Y

MEASURE 08.02.04 Explain laws governing

harassment, labor, licensure, certification,

registration, and legislated scope of practice.

Y Y

MEASURE 08.03.01 Differentiate between ethical and

legal issues impacting healthcare.Y Y

MEASURE 08.03.02 Recognize ethical issues and their

implications related to healthcare.Y Y

MEASURE 08.04.01 Evaluate alternative responses to

workplace situations based on legal responsibilities

and employer policies and personal or professional

ethical responsibilities.

Y Y

MEASURE 08.04.02 Identify and explain personal and

long-term workplace consequences of unethical or

illegal behaviors.

Y Y

MEASURE 08.04.03 Determine and explain the most

appropriate response to workplace situations based

on legal, ethical and cultural considerations.

Y Y

INDICATOR 08.04 Apply ethical

reasoning to a variety of workplace

situations in order to make ethical

decisions.

INDICATOR 08.03 Describe legal and

ethical boundaries in health care

delivery and practice.


practices employed by health support

services professionals.


implications affecting Health support

services professionals while maintaining

confidentiality according to The Health

Insurance Portability and Accountability

Act (HIPAA).



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 08.04.04 Apply procedures for reporting

activities and behaviors that affect the health, safety,

and welfare of others.

Y Y

MEASURE 08.05.01 Recognize individual religious,

cultural, social, and ethnic values as they apply to

health care delivery.

Y Y

MEASURE 08.05.02 Demonstrate respectful and

empathetic treatment of all patients/clients (customer

service).

Y Y

MEASURE 09.01.01 Describe the personal traits and

attitudes desirable in a member of the healthcare

team including self-discipline, self-worth, positive

attitude, and integrity in a work situation such as

flexibility and willingness to learn new knowledge and

skills.

Y Y Comment from Business/Industry: Good to know who you

are - know yourself; examples of self-understanding

assessments (e.g. DISC, Strength-finder; Colors); support

career advancement.

MEASURE 09.02.02 Summarize professional

standards as they apply to hygiene, dress, language,

confidentiality and behavior.

Y Y Comment from Secondary: Can be achieved through

scenario-based demonstrations

MEASURE 09.02.03 Demonstrate an understanding of

appropriate professional boundaries.Y Y Comment from Secondary: Can be achieved through

scenario-based demonstrations

INDICATOR 08.04 Apply ethical

reasoning to a variety of workplace

situations in order to make ethical

decisions.

INDICATOR 08.05 Understand accepted

ethical practices with respect to cultural,

social, religious and ethnic differences

within the health care environment.

They will perform quality health care

delivery.

TOPIC 9: EMPLOYABILITY AND CAREER DEVELOPMENT - Know and understand the importance of employability skills. Explore, plan, and effectively manage careers.

Know and understand the importance of entrepreneurship skills.

INDICATOR 09.01 Identify and

demonstrate positive work behaviors

and personal qualities needed to be

employable.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 09.02.04 Demonstrate professionalism

when interacting with fellow students,

patients/clients, co-workers, or the organization.

Y Y Comment from Secondary: e.g. Mock interviews

MEASURE 09.02.05 Describe commitment to an

employer.Y Y

MEASURE 09.02.01 Use multiple resources to locate

job opportunities.Y Y

MEASURE 09.02.02 Prepare a résumé, cover letter

(letter of application) and follow up thank you letter.Y Y

MEASURE 09.02.03 Complete an employment

application in all formats. Y Y

MEASURE 09.02.04 Interview for employment. Y Y

MEASURE 09.03.01 Discuss levels of education,

credentialing requirements, and employment trends

in healthcare.

Y Y

MEASURE 09.03.02 Develop career goals and

objectives as part of a plan for future career direction.Y Y

MEASURE 09.03.03 Develop strategies to reach

career objectives.Y Y

MEASURE 09.04.01 Select educational and work

history highlights to include in a career portfolio.Y Y

MEASURE 09.04.02 Produce a record of work

experiences, licenses, certifications and products.O Y

MEASURE 09.04.03 Organize electronic or hard copy

portfolio for use in demonstrating knowledge, skills

and experiences.

O Y

INDICATOR 09.02 Demonstrate skills

related to seeking and applying for

employment to find and obtain a desired

job.

INDICATOR 09.03 Develop a personal

career plan to meet career goals and

objectives.

INDICATOR 09.01 Identify and

demonstrate positive work behaviors

and personal qualities needed to be

employable.

INDICATOR 09.04 Maintain a career

portfolio to document knowledge, skills

and experience in a career field.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 09.05.01 Compare employment

opportunities to individual needs and career plan

objectives.

Y Y Comment from Postsecondary: Check with other colleges -

is it "Y" or "O"?

MEASURE 09.05.02 Evaluate employment

opportunities based upon individual needs and career

plan objectives.

Y Y

MEASURE 09.05.03 Demonstrate appropriate

methods for accepting or rejecting employment

offers.

Y Y Comment from Secondary: e.g. scenarios

MEASURE 10.01.01 Perform scheduling functions to

facilitate on-time, prompt completion of work

activities.

Y Y e.g., Maintain appointment calendar.

MEASURE 10.01.02 Manage business records to

maintain needed documentation.Y Y e.g., Process customer orders.

MEASURE 10.01.03 Prepare documentation of

activities to communicate with internal/external

customers.

N Y e.g., Prepare reports, memos.

MEASURE 10.01.04 Proofread and edit documents. N Y e.g., Identify and use proofreaders’ marks to indicate all

errors in format.

MEASURE 10.01.05 Select document type and layout

to produce letters, reports, and memos.Y Y e.g., Prepare with correct layout.

MEASURE 10.01.06 Manage financial accounts. N O e.g., Keep records of petty cash disbursements.

TOPIC 10: TECHNICAL SKILLS - Use the technical knowledge and skills required to pursue the targeted careers in the Health Science Support Services career pathway,

including knowledge of design, operation, and maintenance of technological systems.

INDICATOR 09.05 Demonstrate skills in

evaluating and comparing employment

opportunities in order to accept

employment positions that match career

goals.

INFORMATION MANAGEMENT

INDICATOR 10.01 Access, process,

maintain, evaluate, and disseminate

information for decision-making.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 10.01.07 Tally receipts and proof work to

prepare bank deposits.N O e.g., Prepare endorsement.

MEASURE 10.01.08 Practice good bookkeeping

guidelines to reconcile bank statements.N O e.g., Compare checkbook to bank statement.

MEASURE 10.02.01 Utilize office equipment to

accomplish administrative service related job

assignments.

N Y e.g., Operate calculator, fax, computer, copier.

MEASURE 10.02.02 Troubleshoot problems with

office equipment to make repairs and/or to obtain

technical support.

N Y e.g., Isolate and identify source of technical problem.

MEASURE 10.02.03 Abide by risk-management

policies and procedures for technology to minimize

loss.

N Y I.e., Adhere to technology safety and security policies (e.g.,

acceptable use policy, web page policies).

MEASURE 10.02.04 Maintain work flow to enhance

productivity.O Y e.g., Organize and prioritize work.

MEASURE 10.02.05 Utilize project management skills

to start, run, and complete projects.O Y e.g., Coordinate schedules and activities.

MEASURE 10.02.06 Implement processes for

purchasing business supplies, equipment, and

services.

N Y e.g., Maintain vendor/supplier relationships.

MEASURE 10.02.07 Establish procedures to maintain

equipment and supplies.N Y e.g., Determine equipment needed.

OPERATIONS

INDICATOR 10.01 Access, process,

maintain, evaluate, and disseminate

information for decision-making.

INDICATOR 10.02 Assist in monitoring,

planning and controlling day-to-day

business activities to continue business

functioning.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 10.03.01 Utilize expense-control strategies

to enhance a business’s financial well-being.N O e.g., Control use of supplies.

MEASURE 10.03.02 Maintain property and

equipment necessary for ongoing business activities.N O e.g., Identify routine activities for maintaining business

facilities and equipment.

MEASURE 10.04.01 Perform customer service

activities to support customer relationships and

encourage repeat business.

N O e.g., Process customer orders.

MEASURE 10.04.02 Utilize technology to facilitate

customer relationship management.N O e.g., Explain the use of databases in customer relationship

management (CRM).

ANALYSIS

MEASURE 10.05.01 Assess health information

required by patients, staff, and the community.Y Y

MEASURE 10.05.02 Assemble all necessary data

components for successful completion of tasks.Y Y e.g., Coding.

MEASURE 10.05.03 Appraise the accuracy and

completeness of data.Y Y

MEASURE 10.05.04 Assess whether information is

reported and disseminated within legal, ethical and

regulatory guidelines.

Y Y

INDICATOR 10.05 Analyze information

for designated purposes using

knowledge of quantitative and

qualitative requirements.

INDICATOR 10.04 Create,

communicate, and deliver value to

customers while managing customer

relationships.

INDICATOR 10.03 Understand and use

processes and systems to monitor, plan,

and control day-to-day business

activities.



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 10.06.01 Interpret and abstract

appropriate information from documentation for

reimbursement purposes.

N Y

MEASURE 10.06.02 Choose and apply accurate

medical terminology.Y Y

MEASURE 10.06.03 Analyze and determine the

appropriate methodology for requesting further

clarification.

Y Y

MEASURE 10.06.04 Assess and apply information for

regulatory and legal purposes.N Y

MEASURE 10.07.01 Organize information within the

parameters of the information systems.N Y

MEASURE 10.07.02 Assess and recommend

improvements for increased efficiency.N Y

MEASURE 10.08.01 Assemble and accurately

document required information.Y Y

MEASURE 10.08.02 Interpret information that has

been collected.Y Y

MEASURE 10.08.03 Differentiate the various

purposes and audiences for whom the information is

collected.

O Y

MEASURE 10.08.04 Prepare and manage accurate

documentation for various audiences within legal and

regulatory requirements.

N Y

INDICATOR 10.07 Apply principles for

the development of functional

information systems to design and

implement effective processes.

DOCUMENTATION AND STORAGE

INDICATOR 10.08 Employ techniques

for effectively documenting,

communicating and maintaining health

information within legal and regulatory

guidelines.

ABSTRACTING AND CODING


for abstracting and coding information

from medical records and documents.

INFORMATION SYSTEMS



SecondaryPost-

secondary





COMMON CORE


COMMENTS

MEASURE 10.08.05 Disseminate information to

various audiences using established systems and

guidelines.

O Y

MEASURE 10.08.06 Establish and maintain a records

storage system within legal requirements and

protocols.

N Y

MEASURE 10.08.07 Assess and recommend

procedures for improvement as necessary.N O

MEASURE 10.09.01 Recognize the internal and

external sources of information and resources

available.

N Y

MEASURE 10.09.02 Select the systems and sources of

information necessary for the successful completion

of the task.

N Y

MEASURE 10.09.03 Evaluate operational systems and

processes for improvement.N Y

OPERATIONS

INDICATOR 10.10 Employ strategies for

effectively and accurately operating a

system used to capture, retrieve, and

maintain information from internal and

external sources.


for effectively documenting,

communicating and maintaining health

information within legal and regulatory

guidelines.

//HUMBOLDT/USERS/HOME/C/CROSSPH/_PERKINS/HTML/Secondary/16_1.html

Technical Skill Assessment Blueprint 7/1/2014

Pathway: Support ServicesCluster: Health Sciences

SECONDARYPOST-

SECONDARY

BUSINESS &

INDUSTRY

% of

Assessment

↓

% of

Assessment

↓

% of

Assessment

↓

TOPIC

1

ACADEMIC FOUNDATIONS - Achieve additional academic knowledge and skills

required to pursue the full range of career and postsecondary opportunities

within the Support Services career pathway and the Health Sciences career

cluster.

13% 10% 13%

TOPIC

2

COMMUNICATION - Use oral and written communication skills in creating,

expressing, and interpreting information and ideas including technical

terminology and information.13% 15% 20%

TOPIC

3

PROBLEM-SOLVING AND CRITICAL THINKING - Solve problems using critical

thinking skills (analyze, synthesize, and evaluate) independently and in teams.

Solve problems using creativity and innovation.13% 10% 10%

TOPIC

4

INFORMATION TECHNOLOGY APPLICATIONS - Use information technology tools

specific to Support Services occupations to access, manage, integrate, and create

information.7% 10% 5%

TOPIC

5

SYSTEMS - Understand roles within teams, work units, departments,

organizations, inter-organizational systems, and the larger environment. Identify

how key organizational systems affect organizational performance and the quality

of products and services. Understand global context of industries and careers. 7% 5% 5%

TOPIC

6

SAFETY, HEALTH AND ENVIRONMENTAL - Understand the importance of health,

safety, and environmental management systems in organization.7% 5% 5%

TOPIC

7

LEADERSHIP AND TEAMWORK - Use leadership and teamwork skills in

collaborating with others to accomplish organizational goals and objectives. 10% 5% 15%

TOPIC

8

ETHICS AND LEGAL RESPONSIBILITY - Know and understand the importance of

professional ethics and legal responsibilities.10% 10% 10%

TOPIC

9

EMPLOYABILITY AND CAREER DEVELOPMENT - Know and understand the

importance of employability skills. Explore, plan, and effectively manage careers.

Know and understand the importance of entrepreneurship skills.13% 10% 7%

TOPIC

10

TECHNICAL SKILLS - Use of technical knowledge and skills required to pursue

careers in the Support Services career pathway including knowledge of design,

operation, and maintenance of technological systems. 7% 20% 10%

100% 100% 100%

An "assessment blueprint" is a document that indicates the knowledge and skills that will

be covered in an assessment instrument and the percentage of the assessment that will be

devoted to each area of knowledge and skills. The Minnesota assessment blueprints will be

used to review the appropriateness of existing assessments by determining how closely those

assessments match up to what the Health Science Support Services career pathway working

groups have determined should be assessed. The assessment blueprints can also be used to

guide the development of new assessments where suitable third-party assessments do not

exist.

Documents

Potential Technical Skill Assessments 7/1/2014