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A SUMMER TRAINING PROJECT
ON
CUSTOMER SATISFACTION
AT
PNB
Submitted in partial fulfillment of te re!uirement of te de"ree
of
Ma#ter of Bu#ine## Admini#tration $MBA% &
'uru(#etra Uni)er#it* & 'uru(#etra
Paper Code+, CP -.-
SUBMITTE/ TO+, SUBMITTE/ B0+,
Mrs. Shilpa Khanna Rohan Gupta
(H.O.D Management Dept.) Class Roll No.:181
!"M# $ni%ersit& Roll no.:'
M!
Session *1+'1
Department o, Management
SHRI ATMANAND JAIN INSTITUTE OF MANAGEMENT &TECHNOLOGY(AIMT)
, AMBALA CITY
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AC'NO12E/GEMENT
! 6ro7e-t usuall& ,alls short o, its e2pe-tations unless
guie 4& the right person at the
right time.#his 6ro7e-t 3oul not ha%e -omplete 3ithout the ire-t
or inire-t
help an guian-e o, su-h luminaries in 6un7a4 National 4an5.
#he& pro%ie us 3ith
the ne-essar& resour-es an an en%ironment -onu-i%e ,or
health& learning an training.
#he& pro%ie us 3ith the re9uire amount o, ,reeom to e2er-ise
our s5ill uner their
a4le guian-e.
!t the outset: " 3oul li5e to ta5e this opportunit& to
grate,ull& a-5no3lege
the %er& 5in an patient guian-e an en-ouragement " ha%e
re-ei%e ,rom Mr3 Pa4an
A""ar4al $Bran5 Mana"er% throughout their -riti-al e%aluation an
suggestion at
e%er& stage o, the 6ro7e-t this report -oul ne%er ha%e
rea-he its present ,orm.
" 3oul 4e ,ailing in m& uties i, " ,orget to mention the
name o, Mr#3 Silpa 'anna
(Pro6e5t Guide%,or her un-onitional support uring the -ourse o,
the pro7e-t. " 3oul
li5e to e2ten m& than5s to m& -ollege 7AIMT8,or the
,a-ilities a%aile to me in terms o,
li4rar& 3or5.
;ast 4ut not least " 3oul li5e to than5 all the responents ,or
gi%ing their pre-ious time
an rele%ant in,ormation an e2perien-e: " re9uire: 3ithout 3hi-h
the 6ro7e-t 3oul
ha%e 4een in-omplete.
/EC2ARATION B0 STU/ENT
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CERTIFICATE B0 PROJECT SUPER9ISOR
#his is to -erti,& that pro7e-t title Customer satisfaction
at PNB 8 is prepare 4&ROHAN GUPTAis 4eing Su4mitte ,or the
partial ,ul,illment o, the Masters egree in
usiness !ministration 6rogramme at SHRI ATMANAND INSTITUTE
OF
MANAGEMENT TECHNO!OG" !M!;! C"#
