Embed Size (px)
Citation preview
Overview• Public • (NASDAQ: SBUX)Type
• Restaurants• Retail coffee and tea• Retail beverages• Entertainment
Industry
• Pike Place Market in Seattle, Washington (1971)Founded
• Zev Siegl, Jerry Baldwin and Gordon BowkerFounder(s) • Seattle, Washington, U.S.Headquarters
• 17,000+Number of locations
• Howard Schultz, Chairman, President and CEO
• Troy Alstead, Chief Financial Officer• Stephen Gillett, Chief Information Officer
Key people
Overview• Whole bean coffee• Boxed tea• Made-to-order beverages• Bottled beverages• Baked goods• Merchandise• Frappuccino beverages• Smoothies
Products
• CoffeeServices
• ▲ US$9.77 Billion (FY 2009)[1]Revenue
• ▲ US$391 Million FY 2009)[1]Net income • 128,898 (2009)[3]Employees
Risk Management
training
surveillance
supply chain
programs
Reduces risk and keeps up
with Rapid growth
13 syllabl
e mantra
Protect people
Enable missio
nSecure assets
Risk Management
Functions of Starbucks Security team identifying risk investing in risk mitigation measures that show
return on investmentsauthenticating partners
trusted agents and goods providers building a global view of operations that reports
exceptions keeping coffee buyers safe on trips to Indonesia
and Ethiopia helping coffee baristas understand what to do if
there's an attempted robbery monitoring coffee shipments from farm to
roasting plant to corner store.
Risk Management
Design elements also provide for lighting and clear visibility into stores.
Future enhancements call for furniture designed to help consumers protect their handbags and laptops
Functions of Starbucks Security team
Risk Management
"Enterprise Security Platform" a central security facility
converges enterprise and physical security
Monitors critical facilities, retail stores conditions around the globe.
Risk Management
“Container security” a key part of supply chain management
uses video monitoring of loading facilities capture images of loading and sealing containers with
"container security devices" magnetic device that tracks
closing of the container doors its opening temperature and humidity along its journey
detects tampering
Starbucks rejected using RFID or GPS devices as not worth the cost
Risk Management
Policies
company policies set by cross functional governance
electronic policy library built to help employees know what to do and how to do it
Risk Management
