STANDOUT DIGITAL TRANSFORMATION STORIES

DIGITAL TRANSFORMATION FOR TODAY’S FAST-MOVING AGILE ENTERPRISESThe cloud and digital transformation are often seen as the stellar twins of today’s business universe. And, like twins, they learn from one another.

For example, cloud first appeared as an IT problem quick-fix. Have a lot of not-very-valuable data and nowhere to store it? Put it in the cloud. Got a load of compute-hungry, low-level apps and running out of space? The cloud’s the thing for them too.

Those early mindsets had to change. Cloud computing’s been forced to grow up – fast – because digital transformation fails without strong foundations. For instance, a business can’t operate effectively when the app is in one place and the user is half a world away. That led to cloud edge technology, placing processing power closer to where it’s needed, complemented by sophisticated communications networks. Shared operating systems in virtual environments slow down response times. So, containerisation came about; speeding applications development lead times.

Problems may arise if data is to live in a multi-tenanted environment because regulatory bodies rightly want certain data kept separate. Private clouds thus entered the fray, enabling hybrid architectures for sectors like financial services to engage in new ways with digitally-savvy, always-connected customers.

Now, to extend my metaphor, an extra-exuberant baby brother has joined the twins: DevOps. As the role of IT in propelling business success grows, more software investment becomes inevitable. One needs only look at today’s hunger for APIs – and the eagerness of suppliers to offer them – to see the truth in that.

DevOps in the cloud will see organisations experimenting like never before, taking digital transformation to new heights. I see that as an everyone-wins scenario and, at Tata Communications, we understand and enable such shifts. We also know keeping the business protected against growing cyberthreats is crucial to the success of new digital services.

Overleaf, in our hybrid cloud portfolio for digital transformation you’ll find private cloud technology rubbing shoulders with enterprise-grade storage, while container-as-a-service meets big data. That frees businesses to innovate.

Take Khimji Ramdas on Page 8, for example. Looking to gain business agility while balancing corporate risk, it took a bold leap into the cloud. Or what about GoAir on Page 16? Dealing with double-digit percent passenger growth, a hybrid cloud solution avoided spending millions of CapEx dollars while in no way compromising the customer experience.

Outstanding success stories like these populate the pages of this book, showing how customers worldwide use our digital technology to drive growth and transform the way they operate and engage with their customers.

SRINIVASAN CR

CHIEF DIGITAL OFFICER

AND BUSINESS HEAD CLOUD & SECURITY SERVICES

TATA COMMUNICATIONS

2 3

INNOVATION

CYCLE

IN

NO

VA

TIO

N

CY

CLE

MANAGED COLOCATION

SERVICE

MANAGED HOSTING SERVICE

IZOTM PRIVATE CLOUD

IZOTM CLOUD

STORAGE

AZURE/AWS MANAGED SERVICES

CONTAINER- AS-A-

SERVICE

BIG DATA MANAGED SERVICES

DIGITAL TRANSFORMATION: REINFORCING

HYBRID CLOUD INNOVATION CYCLE

OUR HYBRID CLOUD PORTFOLIO: THE KEY TO DIGITAL TRANSFORMATION What’s different about digital transformation today is the way business and IT executives are working more closely together, amid growing recognition that technology can’t be ignored when aiming to reach and exceed corporate objectives.

That’s why we think cloud hybridisation has emerged as the key digital transformation enabler. Because, while digital transformation revolutionises legacy systems, DevOps forms the crucible in which that happens. And true business agility comes from private clouds, public clouds and data centres operating as an end-to-end integrated architecture.

Those thoughts were front of mind when we designed our hybrid cloud portfolio, to encourage a reinforcing cycle of innovation, leveraging analytics-based intelligence, for a world in which experimentation quickly becomes business as usual.

Intended to offer the best of all worlds, that hybrid cloud portfolio is an industry-leading one-stop shop. Everything in it is digital transformation-ready and always evolving. With container-as-a-service recently added, improvements will be made to our cloud portal’s user experience along with greater automation and expansion into new territories.

Above all, in the world of Tata Communications, a self-service management console views cloud resources through a single pane of glass; while supervising cybersecurity across the entire estate. Below that sits an orchestration layer controlling everything through open APIs, providing the ability to mix and match public and private assets.

Offering a digital transformation launchpad transcending geographical barriers, our hybrid cloud portfolio is perfect for multinationals as well as in-country organisations with big ambitions. Already, hundreds of customers have adopted a Tata Communications cloud solution. Not just empowering enterprises across all industry sectors, we’re also bringing to life bold plans for digital cities and digital nations.

Infor .........................................Page 6

Khimji Ramdas .......................Page 8

Infiniti Retail ...........................Page 10

Auto & General .......................Page 12

JBWA .......................................Page 14

GoAir .......................................Page 16

VICE Media .............................Page 18

Formula 1.................................Page 20

SkyLab .....................................Page 22

YuppTV ....................................Page 24

Aegis ........................................Page 26

Akshaya Patra ........................Page 28

ALTBalaji .................................Page 30

Federal Bank ..........................Page 32

Lemon Tree Hotels .................Page 34

Matrimony.com ......................Page 36

COTMAC ..................................Page 38

MatexNet .................................Page 39

Prasanna Purple .....................Page 40

Sun Telematics .......................Page 41

DIGITAL TRANSFORMATION STORIES

4 5

SPEED: THE ULTIMATE CLINCHEROne of the top four global ERP solution providers, Infor builds process automation applications for its clients. Tal Apparel, one of the world’s largest clothing manufacturers, relies on Infor software for manufacturing and financial functions, but its in-house IBM AS/400 computers were creating bottlenecks with frequent downtime. Lack of capacity resulted in slow batch routines. Taking many hours, backups were another headache.

Tal Apparel contacted Infor for a solution. Tata Communications was chosen because it could offer the latest AS/400 mainframe computers as a cloud-based hosted service. Speed was the ultimate clincher. Other vendors could deliver the infrastructure in three months, but Tata Communications could do it in six weeks and guarantee that timeframe.

INFOR TAKES FULLY MANAGED IZO™ HYBRID CLOUD PLATFORM FOR FUTURE-PROOF COMPUTING

THROWING WIDE A WEALTH OF NEW OPPORTUNITIESSupported by a team of Tata Communications technicians, stringent SLAs for recovery time and recovery point objectives are baked-in to the Tata Communications cloud architecture. The partnership between Infor and Tata Communications throws wide a wealth of new opportunities for both companies. It allows them to reach out to customers with a compelling one-stop cloud shop, anywhere on the planet.

HIGH-PERFORMANCE HYBRID CLOUDThe solution chosen by Infor uses a high-performance Tata Communications IZO™ Hybrid Cloud platform. Fully-managed 24/7/365 service ensures application availability while freeing up IT staff in both Tal Apparel and Infor.

As part of a lift-and-shift deployment process, eight terabytes of data were physically transferred from Tal Apparel to the IZO™ Hybrid Cloud system in Singapore.

To address the backup problem, professional services people from Tata Communications restructured and deduped the Tal Apparel data. A second copy of the data was transmitted to the Hong Kong data centre for disaster recovery.

8TB of data uploaded

50% faster time-to-implement than nearest competitor

2 data centres for production and DR

Pervasive platform for driving global

growth

TERRITORY: USA & GLOBAL

SOLUTION: IZO™ HYBRID CLOUD

“Tata Communications provided the state-of-the-art platform needed for future success. They’re a perfect fit with our culture, and a great partner.”

TIM ANDERSON, VP, CLOUD ARCHITECTURE, INFOR

6 7

8 98 9

BOLD CLOUD CHOICEKhimji Ramdas Group contemplated a digital transformation and a total upgrade to SAP HANA. The problem was its SAP software was running on servers lacking the power and capacity required. That could have left the company facing the huge capital cost of a data centre strip-out.

Moreover, the Group was looking for shorter timelines to meet business requirements, while ensuring a more consistent customer experience. The time had come to be bold. From a technical and cultural standpoint, as well as for assured security, a cloud solution from Tata Communications came out on top.

KHIMJI RAMDAS CHOOSES THE BOLD OPTION FOR CLOUD-ENABLED DIGITAL TRANSFORMATION

STRONG CYBERSECURITY SHIELDThe cloud service is monitored 24/7/365 from the Tata Communications Managed Services Operations Centre in Chennai. Since the start of the Tata Communications service, no serious cyberattacks have penetrated the company’s security shield.

That level of round-the-clock support takes a weight off the minds of the IT team and allows them to focus on more strategic priorities. In fact, they’re now able to do around twice as much work with the same staffing levels as before.

FLEXIBILITY COMES WITH FINANCIAL DIVIDENDSTata Communications proposed a Managed Hosting Service specially customised across two data centres. As an innovative two-tier virtual/physical architecture it would use network-attached storage, with a custom IP backbone engineered to always choose the shortest path.

In terms of cost optimisation, the Tata Communications pay-as-you-go model eliminated CapEx investment. Khimji Ramdas avoided spending a significant sum, while at the same time realising a marked reduction in total cost of ownership. Meanwhile, being able to scale storage up or down makes the business more flexible in the face of economic swings.

Significant CapEx avoidance

Marked drop in TCO

Twice the output from same IT staffing levels

10 out of 10 in key support

categories

TERRITORY: OMAN

SOLUTION: MANAGED HOSTING SERVICE

“From a technical and cultural standpoint, as well as for assured security, a cloud solution from Tata Communications came out on top. Equally importantly, the strength of the brand gave us the confidence we needed to move forward.”

CHANDRA SHEKHAR JAJWARE, GROUP CIO, KHIMJI RAMDAS

8 9

WRESTLING WITH THE DIGITAL REVOLUTIONWith ecommerce firms offering deep discounts to boost sales, the business scenario for Infiniti Retail Group couldn’t have been more challenging. The digital revolution was fast approaching the retail sector and the company needed a supplier with vision and ability.

Tata Communications proposed its Managed Hosting Service across dual data centres. The commercial terms showed savings of at least 20 per cent over competitors, while moving to an OpEx model saved a CapEx fortune.

INFINITI RETAIL GAINS AGILITY AND SCALABILITY TO KEEP ON TOP OF THE COMPETITION

MOST SIGNIFICANT IT TEAM ACHIEVEMENTSeveral times a year, Infiniti Retail has business peaks during which a large part of its revenue is generated. The new hybrid cloud architecture gives the company the flexibility to add or reduce compute capacity when the situation demands.

Since moving to Tata Communications, there’s never been a single instance of system failure. The business sees that as one of the most significant achievements of today’s IT team.

Finally, Infiniti Retail has been impressed by the high level of support from the Tata Communications team and its technical account manager (TAM) in the Global Service Management Centre.

HYBRID ENVIRONMENT OFFERS AGILITY ADVANTAGESPrecise planning and execution by the joint Infiniti Retail and Tata Communications team ensured hardware and software were migrated with no problems. Following the migration, the Infiniti Retail infrastructure was optimised by moving non-core functions into the Tata Communications IZO™ Private Cloud.

Providing a hybrid environment for flexibility and control under the same support umbrella as the Managed Hosting Service, Tata Communications IZO™ Private Cloud offers Infiniti Retail greater cost effectiveness and near-limitless scalability. As a huge performance advantage at low incremental cost, this meant quick and cost-effective responses to business changes like the Indian Goods and Services Tax.

20% cost saving over competitors

Quick responses to business changes

Business peaks flexibly managed

IT team hailed as business heroes

TERRITORY: INDIA

SOLUTION: MANAGED HOSTING SERVICE AND IZO™ PRIVATE CLOUD

“From the viewpoint of technology, ability to execute and commercial terms, no other firm could bring such a strong mix to the table.”

RANJIT SATYANATH, HEAD OF TECHNOLOGY, INFINITI RETAIL GROUP

10 11

12 13

AUTO & GENERAL GROUP (SOUTHEAST ASIA) LAUNCHES NEW SINGAPORE AND THAILAND BUSINESSESTERRITORY: APAC

SOLUTION: IZO PRIVATE CLOUD AND MANAGED SECURITY SERVICE

“The Tata Communications account team offered us a unique one-stop shop for our infrastructure needs with the best virtualisation and security options. When we did a comparison of total cost of ownership, Tata Communications topped the list.”

SAIPRASAD JANAKIRAMAN, IT APPLICATIONS & PROJECT LEAD AUTO & GENERAL GROUP (SOUTHEAST ASIA)

12 13

FIRST WITH A DIGITAL BUSINESS MODELAs a new and ambitious player in the competitive markets of Singapore and Thailand, Auto & General Group (Southeast Asia) was looking for quick scalability at optimised costs. Aiming to be the first insurer with IT hosted in a hybrid cloud, it opted for infrastructure-as-a-service. That agile approach would match IT spend to business growth while providing the flexibility for competitive advantage in fast-moving Asian markets. Tata Communications offered a unique one-stop shop with the best virtualisation and security options.

SET FAIR FOR THE FUTURETata Communications co-ordinates everything including the last mile. Using Tata Communications services, Auto & General Group (Southeast Asia) calculates its total cost of ownership is lower than it would have been with other virtual private cloud suppliers.

In terms of the ongoing relationship between Auto & General Group (Southeast Asia) and Tata Communications, there’s a strong intent to continue to use the hybrid cloud model that’s served so well so far.

PASSING THE BENEFITS TO POLICYHOLDERSWhen Auto & General Group (Southeast Asia) launched Budget Direct Insurance in Singapore, offering car insurance, and travel insurance, IZO™ Private Cloud was chosen for hosting business applications and storing CRM data. Disaster recovery and managed data back-up were included. Firewall services were also part of the solution.

The intention was to pass on cost and service benefits to customers by keeping infrastructure investments lean.

The launch of EasyCompare, a new car insurance comparison website and broker business based in Thailand, followed. The range of products extended to Managed Security Services, including a managed firewall at the main IZO™ Private Cloud site, a web-based firewall at the disaster recovery site, and a Managed DDoS service.

Business understanding to assure best-fit

Flexibility and scalability for marketplace

advantage

One-stop shop for secure hybrid cloud

Lower TCO compared to

competitor solutions

TWIN DATA CENTRE SOLUTIONZurich-headquartered Julius Baer Group has offices in major financial centres like Frankfurt, Hong Kong, London, Milan, Mumbai and Tokyo. When Julius Baer acquired the Bank of America Merrill Lynch international wealth management business outside the US, the transaction carried with it the need to set up a new infrastructure in India.

In contrast to the in-house Bank of America approach, Julius Baer sought a cloud-based solution. A comprehensive market survey led to the choice of a Tata Communications Managed Hosting Service, with a primary data centre in Mumbai and a disaster recovery data centre in Pune.

JULIUS BAER WEALTH ADVISORS ASSURES SECURITY AND AVAILABILITY WITH MANAGED HOSTING SERVICE

FAST MIGRATION, ZERO DISRUPTIONThe Julius Baer IT team can see the entire Managed Hosting Service picture through a single dashboard, which is continually improved and updated. Examples include problem management and change management modules.

After hardware installation, the entire migration process took just 25 days from start to finish with zero business disruption.

Over a typical six-month period, 100 per cent availability was achieved in three of those months with never less than 99.9976 per cent in the others.

MULTIPLE OPERATING SYSTEMS ACCOMMODATEDA Tata Communications professional services team procured exactly the right hardware to populate the data centres supporting the assets being moved across. With up to 20 applications being transitioned, multiple operating systems had to be accommodated including Windows and Red Hat Enterprise Linux.

Tata Communications went to extraordinary lengths to engineer its hosting solution to meet security and compliance needs, including avoiding any element of shared infrastructure.

The Tata Communications data centres run a VMware-based virtual desktop infrastructure (VDI) for Julius Baer. Tata Communications people managing the infrastructure can only log-in through a dedicated VDI terminal, further preserving security.

25-day transition Zero business interruption

Innovative VDI security provisions

Management picture through single

dashboard

TERRITORY: INDIA

SOLUTION: MANAGED HOSTING SERVICE

“In the three years we’ve been using the Managed Hosting Service it’s never gone wrong. I take my hat off to the TAM and the entire team of Tata Communications people I deal with daily. Their care and their commitment are beyond question.”

VINAY BAGLA, DIRECTOR IT, JULIUS BAER GROUP

14 15

CLOUD SPREADS COST TO CONSERVE CASHFLOWNaturally, low-cost carriers like GoAir don’t scrimp when it comes to safety and regulatory compliance. Far from it. Their standards must be right up there alongside airlines that charge much, much more for their flights.

It’s the same with IT. Top-flight systems are crucial for customer experiences that feel like first-class. In fact, for GoAir, nothing less than the best will do when it comes to caring for its passengers and its people.

When the company’s legacy infrastructure started showing the strains of double-digit percent growth in passenger numbers, it was time to rethink systems strategy. Seeking a commercial model to escape millions of dollars-worth of CapEx, GoAir conducted a detailed market analysis.

GOAIR, THE SMART PEOPLE’S AIRLINE, LEARNS ABOUT HYBRID CLOUD BEST PRACTICE

EXTREMELY POSITIVE INTERNAL FEEDBACKThe choice of Tata Communications was further vindicated when it came to the migration to the new hybrid cloud infrastructure. The solution design and deployment were very thorough, seen by GoAir as a significant success factor.

Beyond the migration, 24/7/365 support from the team in the Tata Communications Global Service Management Centre has proved invaluable. Since the hybrid cloud solution has been in service there hasn’t been a single outage, and feedback from the airline’s internal users on the platform’s performance has been extremely positive.

INNOVATIVE COST-SAVING SUGGESTIONSTata Communications’ understanding of the need for a hybrid public/private cloud architecture along with innovative cost-saving suggestions proved influential. For example, Tata Communications was alone in showing how GoAir could save $80,000 by reusing existing software licenses.

The solution includes a Managed Hosting Service with dedicated physical servers enabling a SAP HANA upgrade. IZO™ Private Cloud was used for other mission-critical applications. A full DR capability has been established in a Tata Communications data centre.

Double-digit growth in passenger numbers

USD millions of CapEx avoided

$80,000 software licence savings

100% availability exceeding 99.95%

SLA

TERRITORY: INDIA

SOLUTION: MANAGED HOSTING SERVICE AND IZO™ PRIVATE CLOUD

“Without the managed service we would have had to grow our IT team to many times its current number. It also saved the cost of reskilling our people.”

SAJID SAYED, VP INFORMATION TECHNOLOGY, GOAIR

16 17

18 19

ENTERTAINING A LIVELY AUDIENCEVICE Media targets media-savvy millennials, providing engaging content that’s as relevant and up-to-date as the digital world they live in. The company had to find better ways to develop and distribute innovative content, lightning-fast. Closer teamwork across bureaux in London, Toronto, New York, Los Angeles and Washington D.C. was needed.

Archives used to be kept onsite. Content was everywhere; but not always easily accessible or where it was wanted. So, VICE Media chose the IP-based Tata Communications Media Ecosystem. This combines IZO™ Cloud Storage with Video Connect media-optimised network technology to help retain and replay multi-Gigabyte files in ultra-HD formats.

VICE MEDIA GETS CLOUD-POWERED GLOBAL COLLABORATION FOR DIGITAL WORKFLOWS AND UNRIVALLED PROGRAMMING

ANTICIPATING THE FUTURE OF DIGITAL WORKFLOWSGlobal VICE Media production teams can instantly access stored content for editing no matter where it is. Moving a large file might have taken 10 hours before; now it’s done in 10 seconds. That means a video project started in London can be handed over to New York for completion, gaining at least an extra five hours in a virtual working day. New programmes can be produced in half the time.

For VICE Media to expand its on-premise storage would have taken vast CapEx. The Media Ecosystem usage-based pricing model avoided that. There are no additional charges for ingest or replay, making it a very attractive proposition for dynamic media companies.

WRITE-ANYWHERE, READ-EVERYWHERE SPEEDS TIME-TO-MARKET The company could now offload content from its expensive high-performance storage to a pure OpEx-based solution; but with none of the limitations of commodity cloud products.

Both live and archive content is now accessible by all VICE Media bureaux. Tata Communications ensures all video files are replicated in its global data centres for 99.999999999 per cent durability. Should trouble ever strike, say, an entire building, its invaluable content assets are certain to have been preserved; intact and instantly accessible.

But that turned out to be only half the story. Using the Media Ecosystem, VICE Media discovered a much better way to operate. With Video Connect it has gained a write-anywhere, read-everywhere collaborative capability – accelerating time-to-market.

3,600-times uplift in file

transfer speed

60% virtual working day extension

2-times faster programme

production

99.999999999% storage

durability

TERRITORY: USA & GLOBAL

SOLUTION: IZO™ CLOUD STORAGE AND VIDEO CONNECT

“Our solution with Tata Communications delivered a product that’s hedged against the future of digital workflows. We can produce new programmes in half the time it took using traditional network and storage technologies.”

ARIEL RUBIO, VICE PRESIDENT OF IT, VICE MEDIA

18 19

11/2017 11/2017 11/2017 11/2017

POWERING FANS’ EXPERIENCE ON FAST-EVOLVING ONLINE PLATFORMFormula 1® is a sport where every millisecond matters. With the growth and diversity of digital media, the Formula1.com website must provide a meaningful, multichannel, lifelike experience. A Tata Communications Managed Hosting Service scales to meet fans’ demands, which can peak at five million simultaneous hits during race weekends. Even at that challenging level it delivers a dynamic and ever-evolving multimedia experience, offering exciting new ways to interact with the sport in a virtual environment.

FORMULA1.COM PROVIDES SEAMLESS AND ALWAYS-AVAILABLE ACCESS TO RICH CONTENT FOR MILLIONS OF FANS WORLDWIDE WITH MANAGED HOSTING SERVICE

FUTURE-READY SCALABILITYThe performance of that diverse hosting platform is monitored in real time by Tata Communications’ professional services personnel, both trackside and off-track. The agility to combat live cyberthreats, 24/7/365, comes from the managed migration of the infrastructure to the cloud over the last F1 season.

Formula 1® benefits from a platform custom-built to its unique requirements with the ability to scale services and infrastructure as its business evolves. That end-to-end IT solution precisely meets its needs – now and in the future – and helps achieve its commercial goals.

BEST-IN-CLASS AVAILABILITY AND SECURITY Formula1.com runs on a managed platform across Tata Communications’ state-of-the-art, international data centres, with dynamic failover for redundancy. They feature strong business grade security policies to recognise and prevent cyberthreats that may compromise the user experience. For example, multiple security layers protect Formula1.com against hacking and DDoS attacks.

Built to TIA 942 Tier-3 standards, and awarded certifications for high quality and efficient operations, these data centres ensure high resilience. Their service delivery and management processes adhere to global industry requirements. This complex IT infrastructure achieves best-in-class 99.95 per cent uptime and availability, ensuring huge time, money and resource savings. Moreover, Formula 1® only pays for the capacity it uses.

7 million fans visit Formula1.com

every week

TIA Tier-3 data centre specification

Multiple security layers arm against

hacking and DDoS attacks

Pay-per-use commercial model

TERRITORY: UK & GLOBAL

SOLUTION: MANAGED HOSTING SERVICE

“We are proud to partner with Tata Communications as we begin a new chapter at Formula 1. Tata Communications will play a critical role as we enable our vision for the sport.”

CHASE CAREY, CHIEF EXECUTIVE OFFICER, FORMULA 1¨

20 21

22 23

ASSURING THE HIGHEST AVAILABILITY LEVELSSkyLab was facing a conundrum. Its newest customer, Sunseap, the largest clean energy solutions provider in Singapore, wanted to transmit critical data from thousands of solar panels and inverters for reporting and long-term archiving.

Data captured at each location monitors operating parameters. Sunseap used to harvest that critical information expensively, with SIMs linked to servers over 3G or 4G networks. Losing even one minute of data could cost thousands of dollars because Sunseap can’t accurately bill. SkyLab considered several options including wholly-owned infrastructure.

SKYLAB DELIVERS HIGH PERFORMANCE INFRASTRUCTURE TO LARGEST SINGAPORE CLEAN ENERGY SOLUTIONS PROVIDER

DRIVING FINANCIAL BENEFITS AND MINIMISING CAPEXSkyLab is poised for additional growth due to the inherent flexibility of the Tata Communications hybrid cloud solution. Had the company purchased a comparable physical infrastructure it would have spent a fortune, but an on-demand model has replaced CapEx.

Sunseap has reaped other financial benefits, saving money and protecting revenues. It can accurately bill its end customers for all power that’s produced and consumed or sold-on to other parties. Sunseap saves connectivity costs for every solar energy site too. With thousands of sites, that’s millions in savings per annum.

CENTRALISED, FULLY MANAGED SERVICEA Tata Communications hybrid cloud solution was chosen for its unparalleled five-nines availability, with low latency and high security data archiving. SkyLab integrated its IoT solutions into the centralised infrastructure for a fully managed service.

All solar panel data is now streamed via radio links to 10 fibre points. These pass data onto a Tata Communications colocation facility that manages data for critical applications while archiving data for a minimum of nine years. The data is used for a variety of purposes. For example, electricity not consumed is shunted onto the public electricity grid for resale.

Regulatory compliance assured

CapEx investment fortune avoided

More uptime with low latency and high security

15 to 25% cost savings for Sunseap

TERRITORY: SINGAPORE

SOLUTION: IZO™ PRIVATE CLOUD WITH IZO™ CLOUD STORAGE AND COLOCATION HOSTING

“We’ve avoided the significant capital cost of doing this ourselves. By using Tata Communications and SkyLab, Sunseap saves 15 to 25 per cent every year.”

FRANK PHUAN, CEO, SUNSEAP GROUP

22 23

STABILITY CRUCIAL TO CUSTOMER EXPERIENCEWith YuppTV, consumers in the UK and elsewhere can access convenient home entertainment through devices like Internet televisions, smart Blu-ray players and smartphones. Currently ranked #1 Internet Pay TV platform for South Asians living abroad, it’s also the largest Internet TV platform for premium content in India. The company offers YuppFlix, a movie-on-demand streaming service, too.

Facing explosive business growth, YuppTV needed a high-performance platform with virtually limitlessly scalability for the encoding software that drives its content distribution network for TV channels in the UK region.

YUPPTV ADOPTS MANAGED HOSTING SERVICE TO ASSURE UK VIEWERS OF TOP QUALITY ONLINE TV EXPERIENCE

LOW LATENCY CONTRIBUTES TO VIEWING PLEASUREThe transition to Tata Communications was completed on time and without business disruption. The service has proved to be very stable, while low latency has contributed to customers’ uninterrupted viewing pleasure.

Support is provided from the Tata Communications Global Service Management Centre where scheduled data backup and restoration takes place, while cyberthreats and downtime risks are mitigated by regular operating system updates and security patches. YuppTV estimates the IT team is up to 10 per cent more efficient as a result.

SCALABLE END-TO-END ARCHITECTUREFilling a physical data centre with servers would have incurred capital cost. So YuppTV chose the Tata Communications Managed Hosting Service. Now, servers at a Tata Communications data centre in England distribute 200 television channels in the UK.

As well as the servers, the hosted solution includes dual switches and dual perimeter firewalls. Anti-virus software, the Microsoft Windows operating system, and software licenses are also covered. If more machines are needed it takes days rather than months.

200 TV channels distributed in the UK

20% reduction in cost of ownership

estimated

Zero downtime outstrips SLA

10% improvement in IT efficiency

TERRITORY: UK & GLOBAL

SOLUTION: MANAGED HOSTING SERVICE

“We’ve not experienced downtime in the 14 months we’ve been taking the service. We estimate a 20 per cent lower cost of ownership for that part of the business.”

ANIL KUMAR SINGH, DIRECTOR, NETWORK OPERATIONS, YUPPTV

24 25

DIFFICULTY IN MEETING SLA DEMANDSHeadquartered in India, Aegis provides critical contact centre services and tools, enabling its customers to cost-effectively market and cross-sell products and enhance customer loyalty. A vital Aegis service is archiving and retaining call recordings for at least seven years for highly-regulated clients.

Historically, it relied on an infrastructure of 10 network-attached storage platforms at local Aegis offices. That couldn’t guarantee the data availability and access reliability Aegis needed to meet its customers’ demanding SLAs. But it would have cost hundreds of thousands of dollars for a centralised in-house system.

AEGIS MEETS GLOBAL CLIENTS’ CRITICAL DATA ARCHIVING COMPLIANCE NEEDS WITH CLOUD STORAGE

PAY-AS-YOU-GO MODEL OFFERS SIGNIFICANT SAVINGSWith IZO™ Cloud Object Storage, Aegis gets a platform that is highly reliable, 24/7/365 available with secured access. Average uptime is 99.999 per cent while low latency means voice recordings are delivered to the archive storage environment in record time.

With Tata Communications support services, Aegis is confident of meeting demanding client SLAs. It also enjoys significant savings and has avoided new infrastructure costs of 60 per cent over a five-year period through a low-cost, pay-as-you-go model.

SCALABILITY FOR CHANGING REQUIREMENTSAegis replaced the 10 legacy storage platforms with a fully-managed IZO™ Cloud Object Storage solution – chosen for its reliability, flexibility and security – based in a resilient Tata Communications data centre.

Existing voice recording applications were quickly transitioned, while legacy voice recording data was migrated to the new infrastructure for long-term archiving. That entire migration took only eight weeks without any glitches.

Aegis can now meet growing storage requirements on-the-fly with IZO™ Cloud Object Storage giving the flexibility to meet changing demands. For additional capacity, the Aegis IT team simply picks up the phone to place a scale-up order with Tata Communications.

8-week fast transition 60% savings over five-year period

99.999% average uptime

Scale-up orders over the phone

TERRITORY: INDIA

SOLUTION: IZO™ CLOUD OBJECT STORAGE

“Our experience with Tata Communications has been one of immense success and has built strong bridges between us. We know we can easily scale to meet future needs while relying on global support from the Tata Communications service organisation.”

GANAPATHY SUBRAMANIYAN, CIO, AEGIS¨

26 27

AKSHAYA PATRA MOVES TOWARDS ITS MISSION OF DELIVERING FIVE MILLION SCHOOL MEALS DAILY BY 2020

TERRITORY: INDIA

SOLUTION: IZO™ PRIVATE CLOUD

“Like all non-governmental organisations, we must manage funds carefully. Getting more value from our IT spend is a key part of that challenge; one that’s been considerably eased thanks to our partnership with Tata Communications.”

VIJAY KUMAR, IT DIRECTOR, AKSHAYA PATRA FOUNDATION

MAKING EDUCATION ACCESSIBLE TO ALLThe Akshaya Patra Foundation launched its school lunch initiative 17 years ago to give millions of children an incentive to involve themselves in education. Keeping the supply chain moving efficiently and in harmony takes a high-performing IT infrastructure to run the ERP system that ensures food supplies are replenished as and when needed.

BEST TECHNICAL SOLUTIONHowever, the Foundation’s outdated servers were expensive to manage and difficult to scale. With outages becoming more frequent, it decided to try a new approach.

Regarded by the Foundation as the best technical solution, Tata Communications IZO™ Private Cloud means the infrastructure can be scaled in days or weeks instead of months. This new infrastructure-as-a-service solution comprises servers, storage, virtualisation, firewalls, and support – all covered by a single contract.

Centrally managed data and applications run on virtual servers in the Tata Communications IZO™ Private Cloud. Also running in the Tata Communications Bangalore data centre, Microsoft Dynamics ERP provides real-time visibility into meal production and distribution.

Feeding 5 million children by 2020

Scalability takes only days

No more large capital outlays

Real-time production and

distribution visibility

28 2928 29

AVOIDING LARGE CAPEX OUTLAYSMoving to a consumption-based model means Akshaya Patra no longer needs to make large CapEx outlays. It only pays for the resources it uses as part of a monthly charge.

By growing its Mid-Day Meal Scheme, the Foundation aims to feed five million children daily by 2020, providing the nourishment and motivation they need to pursue education and the assurance of a better future that comes with it.

COPING WITH CONTENT ARCHIVE’S RAPID GROWTHWith 900 channels and 800 million screens, TV is the in-home entertainment of choice in India. Younger people largely consume video online, but there’s a lack of original content made especially for them. ALTBalaji is changing that dynamic. It creates differentiated video-on-demand digital content for millennials.

The company needed scalable storage for its rapidly growing content archive but building that in-house would have been complex and capital intensive. Not to mention the space to house it and people to manage it.

ALTBALAJI CHOSE IZO™ CLOUD STORAGE TO COPE WITH ULTRA-FAST ONLINE CONTENT EXPANSION

HUGE FLEXIBILITY ADVANTAGE A Tata Communications solution was chosen, featuring IZO™ Cloud Storage linked to the ALTBalaji data centre and content distribution platform. There are no incremental charges for content upload and download, an important aspect in limiting operating costs as ALTBalaji can see massive business growth as the online content market in India takes off.

IZO™ Cloud Storage is housed across multiple Tata Communications global data centres for high availability and can be scaled-up or scaled-down virtually instantly. This flexibility has a huge advantage over an in-house solution, where equipment lead times and costs impose huge burdens.

Differentiated video-on-demand

No incremental upload and download

charges

Virtually instant scale-up or scale-down

100% uptime

TERRITORY: INDIA

SOLUTION: IZO™ CLOUD STORAGE

“The cost of equivalent network connectivity from other providers is multiple times higher than with Tata Communications.”

NIKUNJ KARIA, HEAD OF TECHNOLOGY INFRASTRUCTURE, ALTBALAJI

30 31

AWAY TO A GREAT STARTThe primary IZO™ Cloud Storage environment is located near the ALTBalaji headquarters in Mumbai. To speed content transfer, Tata Communications allowed physical access to its data centre for direct upload of 50TB. That storage volume has already increased to 400TB and will continue to expand as ALTBalaji adds to its content archive.

Not having to manage the infrastructure and execute daily back-ups, the saving is equivalent to an extra person concentrating their attention on more strategic initiatives. The service has performed well with 100 per cent uptime. Business continuity is guaranteed, thereby managing risk.

DRIVING THE WEBSITE INTO THE FUTUREThe Federal Bank Limited today offers a full range of market-leading services like Internet banking, mobile banking, merchant banking and insurance. Some 20 years ago, it was one of the first in India to set up a transactional banking website. Back then, using in-house servers was fine. But, as traffic grew, availability problems started to show. At one point the website was down for three days in a row.

From a shortlist of three vendors, a Managed Hosting Service from Tata Communications was chosen as a home for the machinery that would drive the Federal Bank website into the future, keeping the servers separate from those in use by other companies.

FEDERAL BANK ENTRUSTS CORPORATE WEBSITE HOSTING TO TATA COMMUNICATIONS

DISASTER RECOVERY ASSURES COMPLIANCEWith online banking consumption taking off in India and becoming a business-critical part of the banking mix – just like in the rest of the world – Federal Bank also wanted to invest in a disaster recovery facility.

Tata Communications stepped forward with an elegant cloud-based answer, placing that facility in the south of India.

It will increase the resilience of the company’s online presence, while assuring compliance with developing global financial services regulations.

SMOOTH AND TROUBLE-FREE TRANSITIONIn a classic infrastructure-as-a-service (IaaS) deal, Federal Bank opted for physical web servers, application servers and database servers with security assured by a physical firewall.

Careful planning saw a smooth and trouble-free transition from the legacy in-house environment to the IaaS architecture. Zero disruption during the transfer, along with much faster web services afterward, won plaudits from happy end users.

Among the many benefits of the IaaS architecture, up-time is a standout item. Over a five-year period, greater than 99.999 per cent availability has been achieved.

Fully secure data separation

Zero disruption during transition

99.999% availability over five years

Rapid recovery from major cyberattacks

TERRITORY: INDIA

SOLUTION: MANAGED HOSTING SERVICE

“Assured availability and price were key criteria in our choice of Tata Communications. In addition, we could opt for an infrastructure-as-a-service architecture to allay security and performance concerns.”

JOHNSON K JOSE, CIO, THE FEDERAL BANK LIMITED

32 33

MANAGING BUILD-OUT OF 11 ESTABLISHMENTSLemon Tree Hotels, India’s fastest-growing hotel chain, required a highly robust and scalable IT solution for an 11-hotel build-out over two years. Alongside, it needed a reservation and billing system with guaranteed availability around-the-clock.

Previously, each individual hotel site had hosted its own applications. Now, however, the company wanted a common platform to consolidate data for reporting and analysis and reduce total cost of ownership.

LEMON TREE HOTELS PARTNERS WITH TATA COMMUNICATIONS FOR STRATEGIC GROWTH INITIATIVE

STRONG SUPPORT REDUCES OPERATIONAL EXPENDITURETata Communications helped Lemon Tree Hotels scale-up quickly and meet its expansion plan requirements. Strong support from the Tata Communications Managed Services Operations Centre enables hotel management to focus on its core duties; eliminating the need to maintain a large number of in-house IT staff and reducing operational expenditure.

In continuing its work with Tata Communications, Lemon Tree Hotels has recently added numerous elements such as a storage area network and a backup facility.

ACCOMMODATING NEEDS OF NEW HOTELSChosen for its innovative solution and one-stop shop capability, Tata Communications provided a Managed Hosting Service comprising compute and storage. Also included were managed firewalling and monitoring – all as part of a predictable cost model that allows the solution to be scaled to match business growth.

Centralised management accommodates the needs of new hotels as they are built – optimising performance, reducing total cost of ownership and enhancing peace of mind.

Highly available compute and

network

Reduced operational expenditure

On-demand storage services

Executive focus enabled on core

duties

TERRITORY: INDIA

SOLUTION: MANAGED HOSTING SERVICE

“We consider Tata Communications to be a strategic partner. Its expertise has allowed our team to stay focused on building our hotel brand in India.”

AJAI KUMAR, CIO, LEMON TREE HOTELS

34 35

ENHANCEMENT MEANT MOVING CLOSER TO HOMEOne of the fastest-growing digital and offline organisations, matrimony.com serves South Asians in the UK, the US, Sri Lanka and Malaysia through differentiated websites and over 180 physical branches. With a reputation for innovation, technical excellence and entrepreneurship, the company has pioneered many new services. These include assistedmatrimony.com, elitematrimony.com and communitymatrimony.com, the world’s largest conglomerate of over 350 community-oriented portals.

The company originally ran legacy servers hosted by a US service provider. However, with over 80 per cent of its traffic and most online transactions taking place in India, something closer to home was needed to enhance the customer experience.

MATRIMONY.COM GETS MORE ENGAGING CUSTOMER EXPERIENCES WITH MANAGED HOSTING

FULFILLING CUSTOMER EXPERIENCES ASSUREDNow, server virtualisation with load-balancing technology ensures a cost-effective, high performance architecture. Managed SAN storage, coupled with managed backup, provides business continuity. Cybersecurity is assured by firewalls, monitoring agents and anti-virus licenses, all fully managed.

Tata Communications was critical in building that reliable and scalable solution. Moving the setup to its data centres in India coupled with optimised IT infrastructure has shown a tangible reduction in network latency. That helps ensure a fulfilling and enjoyable customer experience, for example through faster page loads.

CO-ENGINEERED, INSIGHTFUL SOLUTION Following a period of study and joint workshops to understand the limitations of the current setup, Tata Communications proposed a Managed Hosting Service across its data centres in India. The applications and databases that would be hosted on the servers were mission critical and called for a reliable configuration capable of addressing peak loads without impact on availability.

To develop a scalable solution in line with the company’s goals, the solution was co-engineered with matrimony.com, combining Tata Communications’ technical expertise with the customer’s business insight.

Co-engineered cloud solution

Scalability and reliability come as

standard

Designed for continuous operations

3 million happy marriages and

counting

TERRITORY: INDIA

SOLUTION: MANAGED HOSTING SERVICE

“Our business is hugely dependent on our websites and online presence. The zeal and ownership shown by Tata Communications is commendable. Teams from Tata Communications worked with our IT staff to ensure a smooth transition.”

CHANDRASEKAR R

CHIEF TECHNOLOGY OPERATION AND INFRASTRUCTURE OFFICER

MATRIMONY.COM

36 37

COTMAC ELECTRONICS GAINS GREATER PRODUCTIVITY AND EFFICIENCY One of the leaders in industrial automation solutions, Cotmac Electronics delivers innovative, cost-effective engineering services to manufacturers in 40 countries worldwide. The company sought a new global cloud provider to overcom the incumbent’s complacent service delivery and slow response to growing storage needs. Needing support for an impending ERP refresh, Cotmac turned to Tata Communications, its trusted network provider.

Built on an IZO™ Private Cloud platform for superior scalability and performance, the Tata Communications managed service provided a seamless SAP upgrade and ongoing 24/7 support with proactive alerts. Disaster recovery was boosted by real-time replication to reduce the risk of data loss and IT outages. Now, with fast, reliable access to systems and information Cotmac benefits from better operational efficiency and lower costs.

Higher output from better SAP and

database performance

Reduced risk to manufacturing

operations

On-demand scaling of storage and SAP features

20% recurring cost saving from pay-per-use model

38 39

MATEXNET SELECTS MANAGED HOSTING SERVICE TO IMPROVE ITS ONLINE AUCTION BUSINESSFor over 20 years, MatexNet has offered trusted industrial materials, supplies and equipment auctions. Serving over 600 companies and 1,200 factories worldwide, its ecommerce platform offers high-speed online trading. Increased traffic and the high cost of supporting its on-premise data centre – along with lost transactions and profit opportunities from poor reliability – made MatexNet consider outsourcing.

Choosing a Managed Hosting Service from Tata Communications helped the company maintain its continuously evolving compute and storage infrastructure for secure high-value transactions. While gaining better productivity and scalability, MatexNet reduced its cost of ownership. Data replication and disaster recovery were matched by high-speed network connectivity to support instant bidding data exchanges for enhanced customer experience.

600 companies served worldwide

Boosted productivity and cut costs

Maximised profits from reliable auction access

Minimised risk with secure private cloud

“As online auctioneering is our mainstay, our success solely depends on our ecommerce performance. Tata Communications’ managed hosting provides a resilient, reliable, high-performing platform to host and run these sophisticated applications, with room for growth and expansion.”

SRINIVASAN R, SENIOR VICE-PRESIDENT, MATEXNET

“From network and application performance, to cloud and disaster recovery, Tata Communications makes it all work together, yielding system-wide operational efficiencies.”

SHYAM SIRUR, CHAIRMAN, COTMAC ELECTRONICS

40 41

SUN TELEMATICS ASSURES SECURE, SUPERIOR CUSTOMER EXPERIENCEExpert in logistics automation, Sun Telematics helps transport management companies transform. Staff rostering, routing and work scheduling, vehicle allocation, collections and deliveries – all these processes and more run better on cutting-edge Sun Telematics software. With business booming and data rapidly growing, the company’s on-premise data centre began to show signs of strain, prompting a rethink.

Highly secure IZO™ Private Cloud, delivered as a managed service with pay-as-you-go pricing, proved the ideal solution for the company’s mission critical applications and sensitve data. With improved financial control and scalability, Sun Telematics can rapidly launch services and onboard new customers. IT performance is closely monitored via a portal. Offsite data mirroring and disaster recovery protect against downtime, while Tata Communication specialists are on hand 24/7 to quickly resolve any issues.

Improved performance and efficiency

Better experience for Sun

Telematics customers

Lower risk with securely segregated

data and apps

Substantial savings from zero CapEx and

lower OpEx

PRASANNA PURPLE ACHIEVES ENHANCED CUSTOMER SATISFACTION AND SCALABILITYA mobility solutions pioneer in India, Prasanna Purple offers services like city and intercity buses, car rentals and hop-on hop-off touring with a 1,200+ vehicle fleet across 85 cities. Core applications for online customer bookings and transactions weren’t keeping up with growing business volumes and increased seasonal traffic. Running in an inflexible in-house data centre, downtime and sluggish application responses affected the customer experience, which could mean loss of business to competitors.

Prasanna Purple chose IZO™ Private Cloud as a high-availability platform offering on-demand resources with reduced cost of ownership for core applications. Secure high-speed connectivity for quick data transfers and speedy transactions goes together with 24/7 monitoring and management. This one-stop shop solution has significantly improved productivity and efficiency, while high application availability and performance is helping forge long-term customer loyalty.

1,200+ vehicle fleet in 85 cities

Up to 7% pay-per-use OpEx savings

Enhanced customer experience

One-stop managed network

and storage

“Our journey to the cloud with Tata Communications was effortless. They took charge of everything – from infrastructure to connectivity to applications – and moved it all to the cloud in a mere three weeks. Ever since the applications have been always-on for customers and we have the agility to serve them promptly.”

TUSHAR KSHIRSAGAR, IT HEAD, PRASANNA PURPLE

“The success of our customers comes down to how well our automation works for them. IZO™ Private Cloud enables us to provide effective, always-on applications. So, their field staff make accurate, on-time deliveries.”

SASIKUMAR ARUMUGHAM FOUNDER AND CTO, SUN TELEMATICS

42 43

GETTING HYBRID CLOUD WORKING FOR YOU

In the spirit of true partnership,

cloud specialists from Tata

Communications will act as

a seamless extension of your

internal IT team, boosting its

resources and expertise. In sharing

best practice, they’ll leverage

knowledge gained in innumerable

digital transformation initiatives

right around the world.

That means you can take your

own digital transformation

projects forward faster, at scale

and with better outcomes;

enjoying the certainty that comes

with our comprehensive hybrid

cloud portfolio. Finally, our

support services are designed

to de-risk all stages of the cloud

journey. Running from design

and deployment to platform

optimisation and proactive

monitoring they confer confidence

and peace of mind.

OUR CLOUD CUSTOMERS INCLUDE:

To discuss next steps, speak with your Tata Communications account manager or go to:

https://www.tatacommunications.com/contact