Standard Operating Policy Employee Status Changes

Century Casinos, Inc.

x Purpose x Scope x Policy x Types of Employee Status Changes x Notification Form x Role Record

Ver. 2.9 (Q1 2021) Approved by: ______________________________________ Date: _____________________

This procedural document is intended for the sole use of the Company. This document may not be reproduced or reprinted whole or in part without the express written permission of the Company.

©2021 Century Casinos, Inc.

March 26, 2021

HR Policy

SOP Employee Status Change 1

TABLE OF CONTENTS 1. PURPOSE ...................................................................................................................................... 2

2. SCOPE ........................................................................................................................................... 2

3. POLICY .......................................................................................................................................... 2

4. TYPES OF EMPLOYEE STATUS CHANGES .............................................................................. 3 4.1. HIRES ..................................................................................................................................... 3 4.2. TERMINATIONS ..................................................................................................................... 3 4.3. TRANSFERS .......................................................................................................................... 3 4.4. LEAVE OF ABSENCE ............................................................................................................ 3 4.5. PROMOTIONS AND DEMOTION ........................................................................................... 3 4.6. OTHER CHANGE REQUESTS ............................................................................................... 3

5. NOTIFICATION FORM .................................................................................................................. 4

6. ROLE RECORD ............................................................................................................................. 4

SOP Employee Status Change 2

1. PURPOSE This Policy for Employee Status Changes (“Policy”) is part of a set of rules, guiding principles and responsibilities enacted by Century Casinos, Inc. (“Century” or “the Company”). This Policy is supporting the “IT Standard – User Account Maintenance” document and property-specific Human Resources (“HR”) Policies and Procedures.

2. SCOPE The HR department must communicate each Employee Status Change (“Change”) to IT. These Changes shall be submitted via Century’s Trouble Ticket System (“Zendesk”) and must follow the Notification Form described in chapter 5.

3. POLICY This Policy establishes three rules for Changes: Standard Changes

Depending on the type of Change (see chapter 4), HR and/or the home department is notifying IT and requesting a) the creation, deactivation or removal of Standard System Accounts and/or Authorizations* b) no action when no Standard System Accounts and/or Authorizations are affected.

*Standard System Accounts and/or Authorizations must be assigned according to the Role Record described in chapter 6. Extraordinary Changes

Any Non-Standard System Accounts and or Authorizations must be approved by the department manager/director or general manager.

Emergency Changes In case of an emergency or time-sensitive matters, system account or authorization changes can be approved or removed and documented retrospectively. However, the emergency change request must be submitted through Zendesk by the HR manager/director, department manager/director, IT manager or general manager.

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4. TYPES OF EMPLOYEE STATUS CHANGES The following chapter defines the various types of employee status changes.

4.1. HIRES Initial account and authorization set-up.

4.2. TERMINATIONS Time is of the essence. Accounts and authorizations must be removed or disabled within 72 hours of the effective date/time of the termination. To ensure timely action, the department manager/director is required to submit the necessary Change order using the Notification Form and process shown in chapter 5 of this Policy.

4.3. TRANSFERS Time is of the essence. Accounts and authorizations must be removed or disabled within 72 hours of the effective date/time of the transfer. To ensure timely action, the department manager/director is required to submit the necessary Change order using the Notification Form and process shown in chapter 5 of this Policy.

4.4. LEAVE OF ABSENCE Any leave of absence, excluding approved intermittent leave, must trigger authorization suspensions. Accounts and authorizations must be removed or disabled within 72 hours of the effective date/time of the leave of absence.

4.5. PROMOTIONS AND DEMOTION A Change in roles may result in change in authorizations. If applicable, accounts and authorizations must be removed, disabled or changed within 72 hours of the effective date/time of change.

4.6. OTHER CHANGE REQUESTS Other changes must follow the Extraordinary Change rule.

SOP Employee Status Change 4

5. NOTIFICATION FORM The HR department, or department manager/director, as appropriate, shall communicate each change by submitting a Zendesk trouble ticket to IT. There are two choices for submission of a Zendesk trouble ticket:

x Century’s Services Platform: cnty.com/services x Property’s respective IT support: (property code).it@cnty.com

(e.g. mtr.it@cnty.com, cdr.it@cnty.com)

Each Change request must include (but not limited to):

x Employee Status Change (hire, termination, leave etc.) x Effective Date/Time x Employee Name x Employee ID x Position x Department x Dual Position (if applicable) x Employment Status (active, terminated etc.) x Employment Type (full time, part-time etc.)

See examples in Appendix A.

6. ROLE RECORD The Role Record is a digital structured repository that outlines all system account authorizations per job title. The Role Record must be established and quarterly updated by the HR manager/director and IT Manager. Each new version must be approved by the general manager.

Role Record - US The US properties are using a digital structured spreadsheet to fulfill the requirements mentioned above (see Appendix B). Role Record – CANADA The Canadian properties are using a web-based database (”Wiki”) to fulfill the requirements above (see Appendix B). It is developed and maintained collaboratively by IT and HR, under general manager’s supervision.

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Appendix A: Notification Form Examples Example 1: Employee Status Change

The change is "Termination" and is effective 7/24/2020 9:00:00 AM

Employee Name: Jon Doe

Employee ID: 123456

Position: Food and Beverage Bartender

Department: Food and Beverage

Dual Positions:

Employment Status: Terminated Employment Type: Part-time

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Example 2:

Employee Status Change

The change is "Hire" and is effective 7/24/2020 9:00:00 AM

Employee Name: Jon Doe

Employee ID: 123456

Position: Food and Beverage Bartender

Department: Food and Beverage

Dual Positions:

Employment Status: Active Employment Type: Part-time

SOP Employee Status Change 7

Appendix B: Role Record Examples Digital Spreadsheet Example - US

SOP Employee Status Change 8

Wiki Example - CANADA