Standard Bankof South Africa

Towards a Knowledge Economy

Presenter: Cassim Parak

Chief Executive Officer

e.com institute

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A South African Perspective Trends & Performance

Approximately 50m Population 22m Mobile Phones 7m Computers 4m Internet Users 35% ICT adoption by Small Businesses Business & Country Demographics imbalance Apartheid legacy not completely eradicated No Financial Support

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A South African Perspective Trends & Performance

Telecommunication Costs IT Acquisition Costs Computer Literacy Regulating the Informal sector Failure of the Private Sector to embrace BEE

Suppliers of ICT products Poor financial resources Compliancy Availability of Skills & Brain Drain

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A South African Perspective Trends & Performance

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Is this Knowledge Management?

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This is Knowledge Management

VoiceVoice

WAPWAPGPRSGPRS

HTMLHTML E-mailE-mail

SMSSMS

InternetInternet

PDAPDA

CollaborationCollaboration

PartnersPartners

ProcurementProcurement

EmployeesEmployees

AgentsAgents

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The Knowledge Economy

One of the hallmarks of the information age is that the new currency of

business is information or knowledge collaboration. The way in which that

knowledge is managed and used can ultimately determine the success or

failure of any enterprise.

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The Connected Enterprise

Business to Consumer

Business to Employee

Business to Business

Clients

Suppliers

EmployeesLandscape

The BusinessLocal

Competitors

NewEntrants

Management

Decision Support Global

Competitors

Knowledge Management

Enterprise Solutions

Business Intelligence

Performance Management

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Building Blocks for Knowledge-centricity

Usability – I am simple in my approach….. Wizard - Help! I need Help Now! Intelligent Repository - Tracking it All, Knowing it All….. Business Intelligence – Single version of the truth….. Management Information Systems – My Decision is….. Enterprise Performance Management – Lets Grow…. Content Management – Where do I find….. Document Management – I did it previously…… Business Process Management – How do I …… Workflow – This is how I/We/Us Work….. Collaboration – This is the team…..

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Generic Components for Business Management

CRM – Customer Relationship Management

MCS – Marketing Communication Systems

SMS – Sales Management Systems

ERP – Enterprise Resource Planning

ERM – Enterprise Resource Management

EPM – Enterprise Project Management

MPS – Manufacturing Planning Systems

SCM – Supply Chain Management

WMS - Workflow Management Systems

MRO – Maintenance Repair Ordering

PPS – Production Planning Systems

EBPP – Electronic Bill Presentment Payment

HRMS – Human Resource Management Systems

AM – Asset Management

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Critical Considerations

COMMITMENT Security Infrastructure Enterprise Applications Integration People & Learning Connectivity Collaboration Storage Disaster Protection

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Component Alignment – CSF for eBusiness Management

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KM for the Business Enterprise

Multi-site&

Hybrids

Migration

DashboardManagement

Meta DataManagement

DataMining

Data Cleansing

PerformanceManagement

Data WarehouseDefinition

PeopleProcess

Technology

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Intelligence in the Knowledge Economy

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ICT 4 (S)ME – Pushing Forward

Establishing a robust ICT Industry Strategy for SME Development

Promoting the business benefits of ICT to the SME sector Penetration strategies for ICT-use within the SME sector Removing the “Connectivity” constraints as a barrier to entry Promoting the use of locally developed technologies Alliances & Diversity of Partnerships Ensuring an effective Government sponsored framework for

Legislation, Regulation, Taxation & subsidies Driving Computer Literacy through Education & Training

Programs (Sector Education & Transfer Programs) Establishing a case for Donor grants and subsidies

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A Model ICT-SME ECO-SYSTEM

Hardware Service Provider

Commercial Software Service Provider

Internet Service Provider

Training Service Provider

Financing Service Provider

Networking Service Provider

SME Client

Software Development Service Provider

Telecommunication Service Provider

Hosting Service Provider

System Integration Service Provider

eCommerce Service Provider

Security Service Provider

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Lou Gerstner’s Description of eBusiness (ex-Chairman IBM)

“The Internet is ultimately about innovation and integration. Innovation is what your objective is -- in

cost structures, selling, marketing, sales, supply chain. But you don't get the innovation unless you

integrate Web technology into the processes by which you run your business. And that's been the rude awakening for a lot of companies. The true

revolution coming from the Web is when the Web can get integrated with business processes.”