Sri N. Rama Rao Librarian Guddlavalleru Engineering College Guddlvalleru

Thursday, April 20, 2023 Dr.M.DORASWAMY 1

USER SATISFACTION IN ENGINEERING COLLEGE LIBRARIES: A CASE STUDY OF

GUDLAVALLERU ENGINEERING COLLEGE, GUDLAVALLERU, A.P

Sri N. Rama RaoLibrarian

Guddlavalleru Engineering College Guddlvalleru

Krishna DistrictAndhra Pradesh

Dr. M. DoraswamyHead, Central Library

V R Siddhartha Engineering CollegeVijayawada – 520 007

Andhra Pradesh


INTRODUCTION The user is the key person in any information system. All the luxuries of

information – revolution and problems of information explosion are centered on the user and his convenience. Understanding the user needs is half the battle won in providing information services. The success of any information system depends considerably on how best the system design is based on a close and accurate understanding of the users. To put it paradoxically, the user is not only the most important aspect, but is also a dynamic component of information system. As such, understanding the user is an important and a continuous activity. User satisfaction studies are also part of user studies as these are based on users. The performance of any library can be judged on the basis of the extent of satisfaction of users. Hence, there is a need to conduct the use and the users survey studies to evaluation of the existing print and non-print resources, services, and facilities. These studies are also essential to know the difference in satisfaction among the different categories of users. Necessary measures can be taken up in case the users are dissatisfied with the library collection, services and facilities by finding out the reasons for their dissatisfaction.


Guddlavalleru Engineering College

GEC is one of the best private engineering college in Andhra Pradesh. It is affiliated to JNTU and approved by AICTE, New Delhi. The central library have the following resources;

Total number of volumes : 31517 Total number of titles : 7690 Book bank for SC/ST : 3429 Project reports : 713 Back volumes : 1350 The college library is a member of DELNET and AICTE-

INDEST consortium for accessing the different types of electronic resources and services.


Objectives of the study

The main objectives of the study is to find out the level of satisfaction of students with regard to the print and electronic resources, services, facilities provided by the library.


METHODOLOGY The study is user study The data was collected through questionnaire

method 500 questionnaires were distributed to the

under graduate students. The investigator selected 250 questionnaires

for analysis The data was analyzed according to the

objectives


Frequency of visiting the libraryFrequency of visit No.of users Percentage

Every day 205 82.00

Once in a week 10 4.00

More than once in a week 35 14.00

Total 250 100.00

82 percent of the users are visiting the library every day.


Amount of time spent

Time spent No.of users Percentage

Less than one hour 5 2.00

One hour 25 10.00

Two hours 60 24.00

Three hours 50 20.00

More than three hours 110 44.00

TOTAL 250 100.00

Most (44%) of the users have been using the library for more than three hours daily.


Level of use of library collectionNU – Not Used; RU – Rarely Used; OU – Occasionally Used;

FU – Frequently Used; HU – Highly Used; N – Number; W- Weightage

Resources

Level of useTotal

WeightageMean

WeightageRank

NU RU OU FU HU

N W N W N W N W N W

Text book 5 0 5 1 10 2 75 3 155 4 870 3.48 1

Reference books

5 0 20 1 50 2 100 3 75 4 720 2.88 2

Periodicals 20 0 55 1 115 2 55 3 5 4 470 1.88 5

Project Reports

50 0 100 1 50 2 45 3 5 4 355 1.42 6

Question Papers

10 0 15 1 45 2 115 3 35 4 590 2.36 4

News papers 15 0 20 1 30 2 105 3 80 4 715 2.86 3

Most of the users are mainly using text books and reference books compared to other print information resources..


Print Resources

Level of satisfaction

Total Weightage

Mean Weightage

RankNS NMS PS FaS FuS

N W N W N W N W N W

Text book 5 0 0 1 5 2 65 3 175 4 905 3.62 1

Reference books

10 0 5 1 10 2 95 3 130 4 830 3.32 4

Periodicals 0 0 20 1 10 2 95 3 125 4 825 3.30 5

Project Reports

5 0 20 1 35 2 105 3 85 4 745 2.98 6

Question Papers

5 0 5 1 15 2 45 3 180 4 890 3.56 3

News papers 10 0 0 1 15 2 35 3 190 4 895 3.58 2

Level of satisfaction of print information resourcesNS- Not Satisfied; NMS-Not Much Satisfied; PS-Partially Satisfied

FaS-Fairly Satisfied; FuS-Fully Satisfied; N- Number; W- Weightage

Most of the users are satisfied with the availability of text books compared to other print information resources. Users are least satisfied with the periodicals. Hence, the core periodicals for each department are to be decided on the basis of users opinion and then only they should be subscribe to the maximum extent.


Level of satisfaction of electronic information resourcesNS- Not Satisfied; NMS-Not Much Satisfied; PS-Partially Satisfied


e- Resources/ Facility


Total Weightage

Mean Weightage


N W N W N W N W N W

Internet 0 0 5 1 10 2 25 3 210 4 940 3.76 1

Online Journals 0 0 5 1 45 2 90 3 110 4 805 3.22 3

Online Databases 5 0 10 1 55 2 95 3 85 4 745 2.98 4

CD-ROM Databases

5 0 5 1 20 2 60 3 160 4 865 3.46 2

OPAC 15 0 20 1 60 2 85 3 70 4 735 2.94 5

College Website 25 0 20 1 40 2 95 3 70 4 665 2.66 6

Most of the users are satisfied with the availability of Internet facility comparedto other electronic resources/facilities. User are not satisfied with the college website information. Hence, the authorities should take responsibility to updatethe website information on regular basis.


Level of satisfaction of library servicesNS- Not Satisfied; NMS-Not Much Satisfied; PS-Partially Satisfied


LibraryServices


Total Weightage

Mean Weightage


N W N W N W N W N W

Book Lending Service

10 0 0 1 15 2 30 3 195 4 900 3.60 1

Reference Service

10 0 0 1 15 2 70 3 150 4 845 3.38 2

Repro-graphic Service

10 0 20 1 45 2 115 3 60 4 695 2.78 5

ILL Service 5 0 10 1 35 2 95 3 105 4 785 3.14 3

Biblio-graphical service

5 0 30 1 20 2 110 3 85 4 740 2.96 4

Most of the users are satisfied with the book lending service compared to other library services provided by the library. Users are least satisfied with the reprographic services. Hence, the library authorities should take the responsibility to improve the reprographic facility in the library.


Level of satisfaction of library facilitiesNS- Not Satisfied; NMS-Not Much Satisfied; PS-Partially Satisfied


Library Facilities


Total Weightage

Mean Weightage


N W N W N W N W N W

Library Timings

5 0 0 1 15 2 30 3 200 4 920 3.68 3

Arrange-ment of reading materials

5 0 0 1 10 2 50 3 185 4 910 3.64 4

Lighting & Ventilation

5 0 5 1 0 2 30 3 210 4 935 3.74 2

Reading Space & Furniture

0 0 5 1 5 2 35 3 205 4 940 3.76 1

Drinking Water

95 0 30 1 30 2 35 3 60 4 435 1.74 6

Toilets 65 0 55 1 20 2 50 3 60 4 485 1.94 5

Most of the users are satisfied with the facility of reading space and comfortable furniture provided by the library compared to other facilities. A considerable percentage of the users are dissatisfied with regard to some library facilities. Hence, The authorities should take necessary steps in this regard.


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Sri N. Rama Rao Librarian Guddlavalleru Engineering College Guddlvalleru