SPSS analysis of Communication Questionnaire

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detailed study in customer care centers of Teletalk Bangladsh Ltd.

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Frequencies Analyzed by SPSS V16Statistics

DesignationAgeGenderYears of ExperienceAppearance & ExpressionAge & Gender EffectEducationIntellectual LevelCompatability of Environmental SettingAbsent mindednessInformation overloadEffective Ad & PromotionsAppropriate Directions/Information RequiredEffective Open DiscussionNValid2525252525252525252525252525

Missing00000000000000Mode1211a1111111111Maximum24231233111233a. Multiple modes exist. The smallest value is shown

Designation

FrequencyPercentValid PercentCumulative PercentValidCSR2080.080.080.0

Manager520.020.0100.0

Total25100.0100.0

The survey refers that CSR comprises 80% of the deployment with 20% Managerial position.

Age

FrequencyPercentValid PercentCumulative PercentValid18-25832.032.032.0

26-301144.044.076.0

31-40520.020.096.0

41-5014.04.0100.0

Total25100.0100.0

The survey refers that 44% of the employees are aged at 26-30 and then 32% at 18-25. The latter one tends to switch More in job places. Whereas 20% are more stable at their current job.Gender

FrequencyPercentValid PercentCumulative PercentValidMale1664.064.064.0

Female936.036.0100.0

Total25100.0100.0

The survey refers that total population of the samples is comprise of 64% male and 36% female employees.

Years of Experience

FrequencyPercentValid PercentCumulative PercentValid1-5936.036.036.0

6-10936.036.072.0

11-20728.028.0100.0

Total25100.0100.0

The survey refers that employees having both 1-5 and 6-10 year of experience are 36%, whereas 11-20 years are 28%.

Appearance & Expression

FrequencyPercentValid PercentCumulative PercentValidyes25100.0100.0100.0100% respondents believe that, appearance & expressions are influential in communication.

Age & Gender Effect

FrequencyPercentValid PercentCumulative PercentValidyes2288.088.088.0

no312.012.0100.0

Total25100.0100.0

88% respondents believe that, age & gender effect the way of communication greatly whereas 3% reports: No.

Education

FrequencyPercentValid PercentCumulative PercentValidy1352.052.052.0

n936.036.088.0

p312.012.0100.0

Total25100.0100.0

52% respondents believe that, education effects communication greatly whereas 9% reports No and 3% Partly.

Intellectual Level

FrequencyPercentValid PercentCumulative PercentValidy1664.064.064.0

n312.012.076.0

p624.024.0100.0

Total25100.0100.0

64% respondents believe that, intellectual level of the receiver effects communication greatly whereas 3% reports No and 6% Partly.

Compatibility of Environmental Setting

FrequencyPercentValid PercentCumulative PercentValidy25100.0100.0100.0100% respondents believe that, compatibility of environmental setting effects communication greatly.

Absent mindedness

FrequencyPercentValid PercentCumulative PercentValidy25100.0100.0100.0100% respondents believe that, absent mindedness effects communication greatly.

Information overload

FrequencyPercentValid PercentCumulative PercentValidY25100.0100.0100.0100% respondents believe that, information overload effects communication negatively.

Effective Ad & Promotions

FrequencyPercentValid PercentCumulative PercentValidY1664.064.064.0

N936.036.0100.0

Total25100.0100.0

64% respondents believe that, the companys advertisement & other promotional activities are effective whereas 9% reports No. None answered Partly or Dont Know.

Appropriate Directions/Information Required

FrequencyPercentValid PercentCumulative PercentValidY1664.064.064.0

N624.024.088.0

P312.012.0100.0

Total25100.0100.0

64% respondents believe that, the companys advertisement & other promotional activities are effective whereas 24% reports No and 3% reports Partly. None answered Dont Know.

Effective Open Discussion

FrequencyPercentValid PercentCumulative PercentValidY1664.064.064.0

N624.024.088.0

P312.012.0100.0

Total25100.0100.0

64% respondents believe that, open discussion meetings held by supervisors with employees are effective whereas 6% reports No and 3% reports Partly. None answered Dont Know. It refers that 6% have difficulty of adjustment to the organization or have communication gap. On the other hand, 3% responded Partly have twisted understanding of the phenomena or communication gap. The majority believes that its working well. They have the chance to discuss problems with the supervisors.