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Spring USBT-Spring USBT-20082008
VCO TRAININGVCO TRAINING
Viktar KhotsimTeam Leader of the VCO Project,
USBT/PAL Alumnus
Plan of the training Plan of the training sessionsession
A. Theoretical Part. VCO structure and technological innovations VCO on-line consulting technique How to update the VCO content: main rulesB. Practical Part. VCO Training Module (Administrative Center ) English Consulting Center: demonstration with
real on-line consulting Conclusions. Unfinished business.
VCO Structure VCO Structure & Technological & Technological
InnovationsInnovations
1. Theoretical Part
VCO Project NowVCO Project Now
Team of 36 advisers, 21 country Multilingual Interactive Portal Seven web templates Supported by one tech specialist VCO on-line technique
EnglishCC
RussianCC
ArabicCC
SpanishCC
ChineseCC
EnglishCC
RussianCC
ArabicCC
SpanishCC
ChineseCC
French CC
Portuguese CC
Project StructureProject Structure
Consulting Center (7) Consulting Section (63) Local Mailing Lists (7) DPLP (9 members in Russian CC) VCO Mailing List (5000)
Consulting Center (CC) - 5Consulting Center (CC) - 5
CC is the main structural unit of the VCO project.
Structural gradation is based on the type of language used for consulting services.
Consulting Center Director preferably must be a PAL or USBT Fellow
Consulting Center Consulting Center DirectorsDirectors
Spanish CC, Rolando Ribera (Bolivia) Arabic CC, Lina ElLabban (Emirates) China CC, Frank Mok (China) English CC, Lorraine Usner (Australia) Russian CC, Viktar Khotsim (Belarus) Portuguese CC, Areta Galat (Brasil) French CC, Fidi Raharijaona (Madagascar)
EnglishCC
RussianCC
ArabicCC
SpanishCC
ChineseCC
Consulting Section (CS)Consulting Section (CS)
Nine topics for consulting service
Consulting Section is the main component of the VCO Consulting Center
Consulting Section is topic-based and has a unified structure in the whole project
Consulting Section Consulting Section Manager (CSM)Manager (CSM)
Regular updating with news, links and portions of useful information
Submitting quality answers to incoming questions preferably within 48 hours
Deleting outdated content
Consulting Section Consulting Section ManagerManager
Communication via [email protected]
Constant interaction with CCD in case of new ideas, proposals, suggestions
Communication with the VCO TL in case of any technical problems
VCO:Distance VCO:Distance Professional Learning Professional Learning
ProgramProgram Training model for beginning level
advisers:
Use of native languages Do not require additional funding Provide constant update Presents only tailored answers for
concrete questions
VCO Mailing Lists and VCO Mailing Lists and Flying BannersFlying Banners
Local mailing list (7)
VCO E-Community (5200) VCO Flying Banner (7)
EnglishCC
RussianCC
ArabicCC
SpanishCC
ChineseCC
VCO Administrative VCO Administrative structurestructure
Advisory Board Consulting Sections Managers Technician (webmaster)
ADVISORY BOARD MEMBERSADVISORY BOARD MEMBERS
ECA Representatives REAC Representatives VCO Team Leader Consulting Centers Directors (CCD)
mailing list: [email protected]
ADVISORY BOARD: RESPONSIBILITIESADVISORY BOARD: RESPONSIBILITIES
Strategic planning and development of the project
Seeking for the VCO partners and donors
Communication via [email protected]
VCO TEAM LEADERVCO TEAM LEADER
Obligatory should be a Director of one of the VCO Consulting Center's.
Analyze all suggestions on VCO Project developments coming from VCO CCD.
Main intermediate between VCO CCD`s and VCO webmaster.
Technological Technological innovations_1innovations_1
Team-based and user friendly operation Presents information and consulting
service in 7 languages Is based on web template method
(changes) Contains special VCO training module
for new members of the VCO team
Technological Technological innovations_2innovations_2
Anti-spam protection system
Template stamp referring to visit nearest EducationUSA Center
Local comparative statistics
E-notification system via e-mail
Technological Technological innovations_3innovations_3
Language translator
Total VCO traffic control
Simple and unified structure
Local E-community for each CC
Sorting option
Technological Technological innovations_4innovations_4
Two professional mailing lists
Six sites satellites (VCO banner)
One flying banner in each Consulting Center
Mobile consulting module
Mobile Consulting Mobile Consulting ModulesModules
Technological Technological innovations_5innovations_5
Method of the “one click answer”
Local “staff cop” program
The whole project is supported by one technician
VCO Structure VCO Structure & Technological & Technological
InnovationsInnovations
Questions and Answers
VCO on-line VCO on-line consulting techniqueconsulting technique
(detailed) (detailed)
Theoretical stage
Question Archives Question Archives
Administrators may edit questions/answers or delete them if they are outdated, repetitive, or not relevant for the general audience.
Questions must belong to the appropriate section of the VCO project.
Unanswered QuestionsUnanswered Questions
Screen lists all unanswered questions.
Administrators may answer them, delete them if they are inappropriate, or transfer them to another section/section manager.
ClassificationClassification of incoming questionsof incoming questions
Very basic Labor-intensive Concrete Miscellaneous
Example of incoming Example of incoming questions:questions:very basicvery basic
Location: Uzbekistan. E-mail: [email protected]. I want to study In USA. What I should do
about this ?
Very basic questions: Very basic questions: recommendationsrecommendations
Inspirational sentence Simple and brief explanation of the
application process Use of template answers Referring to the nearest EducationUSA
center
““How can I receive a scholarship for study in the How can I receive a scholarship for study in the USA?”USA?”Structure of the answer:Structure of the answer:
Part 1. “Inspiration”
You can apply for many scholarships for study in the United States!
Part2. “Body” (Template answer) – “one click” posting
There are many ways to receive scholarships for your studies in the U.S., depending on your level and field of study. A few types of scholarships are: College-Specific Awards, Athletic Scholarships, Academic Awards…..
Part 3. “Invitation” (automatically posted)
You are invited to visit our nearest center in person http://educationusa.state.gov/centers.htm
Example of incoming Example of incoming questions:questions:labor-intensivelabor-intensive
Location: Mongolia. E-mail: [email protected].
Please give me information about top universities in computer science in California and amount of financial aid in them
Types of labor-intensive Types of labor-intensive questionsquestions
Simple (contains one question in one query)
Multiple (contains several questions in one query)
Labor-intensive questions: Labor-intensive questions: recommendationsrecommendations
Avoid “digging too deep” when answering question
Show only direction where to find the answer (directing answer)
Present direct link or contact information
I’ve completed my first year studies in Fire & Safety I’ve completed my first year studies in Fire & Safety Engineering in Oman. Can you recommend a distance Engineering in Oman. Can you recommend a distance learning program in this field of study in the United learning program in this field of study in the United
States?States? Part 1. “Inspiration”
Distance learning opportunities are increasing and are a good option for some international students.
Part 2. “Body”. “Directing” type of the answer
For a list of schools that have your specific field of study, go to http://www.petersons.com/educationusa /. Then you’ll need to explore which of those schools offers the subject via distance education. There are many universities in the US that offer online degree programs.
Part 3. “Invitation”
You are invited to visit our nearest center in person
http://educationusa.state.gov/centers.htm
Concrete questionsConcrete questions
5% of total questions
Active phase of the application process
Requires a “tailored” answer
Example of incoming Example of incoming questions:questions:concreteconcrete
Country: United Arab Emirates E-mail: [email protected]
Question:What is the difference between online studies and distance studies?
Thanks
What is the difference between online What is the difference between online studies and distance studies?studies and distance studies?
Part 1. Inspiration
In addition to traditional forms of learning, international students have many distance education opportunities through US colleges and universities.
Part 2. Body “Tailored” type
Essentially there is no difference. Online study is one of many means of distance learning (distance education). Distance learning can be conducted through the following means:……
Part 3. Invitation
You are invited to visit our nearest center in person http://educationusa.state.gov/centers.htm
Miscellaneous questionsMiscellaneous questions
5% of total questions
Must be deleted from the Administrative Center without answering
VCO Consulting Service: VCO Consulting Service: Summary of the Structure of Summary of the Structure of AnswersAnswers
1. Inspirational sentence2. Body of the answer: template for “very basic” questions directing for “labor-intensive”
questions tailored for “concrete” questions 3. Call to action sentence (invitation)
Achieved resultsAchieved results
Saving time for VCO team members Increase of professionalism in consulting
service Use this methodology for training of new
VCO team members Try to implement this consulting technique
for telephone and e-mail consultations
Changes in the VCO content Changes in the VCO content policypolicy
To ignore very basic questions and answers to be distributed to DPLP participants and located at the Q&A section of the VCO webs ever
To sort in a priority order tailored answers for “concrete” questions and directing answers for “labor-intensive questions”
To collect tailored and directing answers as a basics for VCS part of the VCO content
VCO on-line VCO on-line consulting technique consulting technique
Questions and Answers
7 STEPS7 STEPS
TO ANSWER TO ANSWER
INCOMING QUESTIONSINCOMING QUESTIONS
(see quick guide handout) (see quick guide handout)
STEP 1:STEP 1: Enter the VCO site at: Enter the VCO site at: http://vco-edusa.nethttp://vco-edusa.net//
STEP 2:STEP 2: Click on the English Click on the English SectionSection
STEP 3:STEP 3: Enter you e-mail. Click red Enter you e-mail. Click red arrowarrow
STEP 4:STEP 4: Enter you assigned password. Enter you assigned password. Enter.Enter.
STEP 5:STEP 5: Click on “Unanswered Click on “Unanswered questions” questions”
STEP 6:STEP 6: Select the question you want Select the question you want to answer according to your area of to answer according to your area of expertise and click on “Answer”.expertise and click on “Answer”.
STEP 7:STEP 7: Answer the question Answer the question then click on “Send”.then click on “Send”.
On-line demonstrationOn-line demonstration
How to answer very basic questions
VCO on-line VCO on-line consulting technique consulting technique
Questions and Answers
How to update the How to update the VCO content:VCO content:
main rulesmain rules
Theoretical part
Pieces of informationPieces of information
News Links Useful Information Flying Banner Mailing list
VCO: Posting newsVCO: Posting news
Deadlines, announcements, and other relevant information.
Should be reviewed and updated regularly to ensure that the news remains "new.“
Use sorting option to prioritize the news item
Sharing the most important information to local mailing lists
VCO: Posting linksVCO: Posting links
Reputable sources of information that you know are fairly comprehensive and believe to be accurate.
After posting, check to see that the links are active.
Re-check and update links frequently to ensure that they are active and working
Use of sorting option Avoid posting too many links (up to 20)
VCO: Posting pieces of VCO: Posting pieces of useful informationuseful information
Success stories Simplified explanation of terms REAC mailing list and website NAFSA news EducationUSA section of the website EducationUSA weekly updates Sorting option
Flying BannerFlying Banner
Promotion of the most important forthcoming event (IEW)
Advertising to subscribe
Local E-community Local E-community (5200)(5200)
Flying banner
Individual consultations and outreach
E-mails rosters
How to enter the VCO ACHow to enter the VCO AC
VCO AC: Smart TableVCO AC: Smart Table
Operating the VCO AC: Operating the VCO AC: Smart Table. Step 1.Smart Table. Step 1.
1. Click on the green mark next to the section to which you wish to change.
2. Look at the list of individual topics that will appear below the “smart table”.
Operating the VCO AC: Operating the VCO AC: Smart Table. Step 2.Smart Table. Step 2.
1. Look at the list of individual topics that will appear below the “smart table”
2. Choose the individual topic to which you would like to change and click on it
Operating the VCO AC: Operating the VCO AC: Smart Table. Step 3. Smart Table. Step 3.
1. Enter the information to the appeared frame,
2. Mark free space at the “send to list” line by right button of your mouse.
3. Press “Send”
Flying BannerFlying Banner
For special announcements
Draw attention to a particular piece of important information
Provide a general line of greeting.
Avoid using ALL CAPS in the banner, or writing very long sentences
How to update the How to update the VCO content:VCO content:
main rulesmain rules
Questions and Answers
VCO training moduleVCO training module
Practical exercise
VCO Training Module: VCO Training Module: Task 1Task 1
Enter: http:/vco-edusa.net/tm Browse the VCO TM structure (3 min) Subscribe yourself (private address) to the
VCO TM mailing list Ask any general question related to
educational advising Enter Administrative Center using distributed
login and password
VCO Training Module: VCO Training Module: Task 2Task 2
Subscribe yourself to the VCO DPLP list Upload any test info to any part of the VCO
TM with distribution to the list of subscribers Answer incoming question with distribution of
the answers to advisers (DPLP list) Check your working mailing list (
[email protected]) Check your private mailing list
ConclusionsConclusions
List of subscribers may be used for distribution of the posted information to its recipients
Your answer to incoming question is distributed to four different directions:
a. Interested studentb. VCO TL and CCD c. DPLP member (optional)d. VCO module (optional)
Practical exercise:Practical exercise:VCO training moduleVCO training module
Questions and Answers
Browsing English Browsing English Consulting CenterConsulting Center
1. Browsing English CC2. Browsing VCO AC3. Real on-line consulting
Plan of the training Plan of the training sessionsession
A. Theoretical Part. VCO structure and technological innovations VCO on-line consulting technique How to update the VCO content: main rulesB. Practical Part. VCO Training Module (Administrative Center ) English Consulting Center: demonstration with
real on-line consulting Conclusions. Unfinished business.
VCO TrainingVCO Training
Please leave your name with e-mail and your native language information
Spring USBT-Spring USBT-20082008
VCO TRAININGVCO TRAINING
Viktar KhotsimTeam Leader of the VCO Project,
USBT/PAL Alumnus
