Spring Retreat – p. 1 Individual Handout Assignments Dealing with Change 1.page 4 Why do people resist change? List 2 or 3 reasons. 2.Two presidents and

Spring Retreat – p. 1

Individual Handout Assignments

Dealing with Change

1.page 4 Why do people resist change? List 2 or 3 reasons. 2.Two presidents and one VP will be addressing how they lead change. Prepare a question that you would like to have answered. Dr. Susanne Adams, president at Brunswick and Dr. Kathy Matlock, President of Southeastern CC will be with us on Thursday and Dr. Ted Spring, president at Cape Fear will come on Friday . 3.page 10 Choose a change you or your college may be experiencing. On page 10 indicate who is the sponsor, agent and target of the change. At the bottom of the same page, suggest givens, negotiables and controllables of your selected change. 4.page 11 prepare an elevator speech on your change. This should last no longer than 45 seconds. Questions on page 11 will guide your process.

Leadership Is All About Influence1.page 16 Read about the 5 levels of leadership, identify at which level you think you are. During the session we will talk about what you need to move or maintain your desired level. If you have a new position you might just be at LEVEL one.2.page 18 Check the box on the left of the skill for those you think you might need to improve. Suggest ways to accomplish the improvement.3.pages 21-23 Read the section in Maxwell’s 360 Degree Leadership book on Leading UP, DOWN, and ACROSS. (You were assigned this earlier and asked to choose which direction was the most challenging for you to lead and why . Use the worksheet from pages 21, 22. 23 to write down how you might want to apply strategies for the principles you want to improve to lead more effectively in that direction. 4.page 26 You will evaluate the NCCCLP program as a team. Read the questions on page 26 and write down your suggestions so you will be ready to contribute to your team’s discussion. If you want to turn this page in individually, please feel free to do this.

“First the bad news: If you’re not willing to embrace change you’re not ready to lead. Put simply, leadership is not a static endeavor”.

Roselinde Torres


Dealing With ChangeDealing With Change

“It is not the strongest of the species that survives, nor the most intelligent, but rather the one most responsive to change.”

…. Charles Darwin

The Change CycleRoles in ChangeStrategies to Manage Change

Designed and Facilitated by P.A.Training Solutions


Table of Contents

Homework Assignments 1

Change is Created by?; 20-30-50 Rule; Resistance to Change 4

Tar Heel Case Study Notes 5

What Employees Want to Hear During Change 6

The Stages of Change 7

Your College Changes 7

The Stages of Change Worksheet 8

Notes From Presidents’ Panel 9

Roles in Change Management and Controlling Change 10

Formula for the Elevator Speech to Talk About Change 11

Strategies for Dealing with Change 12

My Plan on Dealing with Change 13

Participant Outcomes

1.Give reasons for resistance to change.

2.Describe the Stages of Change Model.

3.Recognize behaviors of people as they move through the stages of change.

4.Identify needed leadership skills to move people through the stages of change.

5.Describe strategies to move people through the stages of changes.

6.Utilize some change tools to solve change scenarios.

7.Create a plan for leading change.

NCCCLP - FacilitatorsDr. Pat Akers & Althea Riddick


Change is Change is created by?created by?

KnowledgeKnowledge

People People

TechnologyTechnology

20-50-30 Rule

20% Think it is O.K.

50%Sit on the fence

30%Resist

Resistance to Change

Why do people resist change?________________________________________ ________________________________________ ________________________________________



Tar Heel State Case Study Notes



What Do Employees Want to Hear During Change?

Vision: A picture of the outcomes that will result from the change.

Passion: A passionate, heartfelt point of view about why the change is needed for the organization's continued success.

Support: A leaders showing continued support for the efforts needed to make the change.

Benefits: A declaration to tell them what is in it for them and the institution as a whole.

Acknowledgement: People want to talk about this and be told their feelings about the change are valid.

Specifics: Details about what the changes are, when they will happen and what they need to do to make it a success

Updates: A commitment to planned communications at regular intervals to inform them of the progress of the changes.

Declaration of Completion:

They want to know when it's done. If it is a positive change, a celebration is always welcome. If it's a change that is difficult, tell them it's complete so they can breath that sigh of relief and move forward.

Source: Used from Blog by Miri McDonald – March 12, 2012. http://www.mirimcdonald.com/miri_mcdonald/2012/03/what-employees-want-to-hear-during-change.html



The Stages of Change

Loss

DiscomfortExploration

Commitment

DA N GER

Z O N E

Your College and Personal Changes



The Stages of Change Worksheet

Stages Behaviors of People

Leadership Skills

Needed

Strategies

LossLoss

DiscomfortDiscomfort

ExplorationExploration

CommitmentCommitment



Notes From Presidents’ Panel



Controlling Change

Givens: Have no Control

Negotiables: Can Influence

Controllables: Can Control

Roles in Dealing with Change



Formula for the Elevator Speech to Talk About Change

1. Here is what our project (change) is about…..

2. Here is why it is important to do……..

3. Here is what success will look like when it is complete……

4. Here’s what we need from you…..



Strategies to Manage Change FYI1.Leading Change: You cannot effectively lead change without understanding the

Change your Perception

Accept the unchangeable

Be flexible

Don’t over commit

Focus on personal growth

Focus on positive past results

Make an “obstacles to change folder”

Work with People

Create a sense of teamwork

Don’t blame others

Don’t take things personally

Go to the source of gossip

Help others see the “Big Picture”

Pay attention to body language

Recognize others’ efforts

Lead Effectively

Avoid the rumor mill

Be approachable

Conduct climate checks

Layout the vision

Listen actively

Open lines of communication

Plant a tree of change



Dealing With Change My Plan

1. A leadership skill I need to improve to deal with change is …

2. Steps I can take this month to improve or enhance my ability to deal with change are …

3. Questions that still remain for me …



Leadership is all about…

INFLUENCE“Putting ideas into action through the involvement of others.”

- John Maxwell

NCCCLP Spring RetreatMarch 27-28, 2014

Designed by P.A.Training Solutions


Table of Contents

The Five Levels of Leadership 16

Five Levels of Leadership Worksheet 17

360 Degree Leader Qualities 18

Your 360 Degree Environment 19

Leadership is all About Influence 20

Strategies to Lead UP 21

Strategies to Lead Down 22

Strategies to Lead Across 23

Questions from the Video 24

If You Want to Be a 360 Degree Leader 25

Reflection on the NCCCLP 26

NCCCLP - FacilitatorsDr. Pat Akers & Dr. Mandi Lee

Participant Outcomes

1.Discuss the five levels of leadership.

2.Identify the level of leadership that best fits you.

3.Assess skills needed to be a 360 degree leader.

4.Share best practices about leading UP, Down, and Across.


The Five Levels of Leadership

Reproduced with Permission from: John Maxwell’s Developing the Leader Within You.p. 5-16 1993. Thomas Nelson Inc. Nashville, Tennessee.

5Pinnacle

4People

Development

3Productio

n

2Permission

1Position

RIGHTS: People follow because they have to.

NOTE: The entry level. The only influence is that which is associated with your job title; therefore your rights are based on your position description. Perceived as bosses, not leaders.

RELATIONSHIPS : People follow because they want to.

NOTE: People will follow you beyond your stated authority because they know you care. Respect at this level breeds trusted relationships. Possess a genuine concern for your people.

RESULTS: People follow because of what you have done for the organization.

NOTE: Success is sensed by your people and they admire your leadership. They like your follow through and your genuine concern for them. They feel you make solid decisions.

RESPECT: People follow because of who you are and what you represent.

REPRODUCTION: People follow because of what you have done for them.

NOTE: People are loyal to you because of the growth opportunities you have given them. There is a high commitment to success.

NOTE: Reserved for leaders who have spent years growing people.


Spring Retreat – p. 17NCCCLP - FacilitatorsDr. Pat Akers & Dr. Mandi Lee

Five Level of Leadership Worksheet

Level Analyze these levels and indicate where you are now. What skills will you need to move up? Do you want to

move up?

Position

Permission

Production

People Development

Pinnacle


360 Degree Leader Qualities

Adaptability – Adjusts quickly to change. “Blessed are the flexible, for they shall not be bent out of shape.”

Communication – Communicates and listens well in both directions.

Countability – Can be counted on when it matters.

Discernment – Understands the real issues and know what really matters. “A smart person believes only half of what he hears, but a really smart person knows which half to believe.”

Endurance – Remains consistent.

Perspective – Sees beyond ones point of view. “Leadership is seeing opportunities in tough times.”

Security – Finds identity in self, not position and does not focus on titles.

Servant hood – Does whatever it takes.

Resourcefulness-- Finds creative and resourceful ways to make things happen.

Maturity – Puts the team before themselves.

Adapted from John Maxwell’s 360 Degree Leader: Developing Your Influence from Anywhere in the Organization. 2006. Thomas Nelson Inc. Nashville, Tennessee.


Did you know? 99% of all leadership occurs not from the top but from the middle of the organization.

Check the box to the left if that skill is one you need to improve. Suggest a way you might improve.


You The Leader

Your Boss

Your Subordinates

YourPeersYour

Peers

Your Leadership Environment

Identify the people in “your” environment. These are the people whom you will target or have targeted in working to become a 360 Degree leader.

“Succession is one of the key responsibilities of leadership”. … Max DePree

Being a good 360 degree leader today provides possibilities that the organization will be good tomorrow and in the future. Creating 360 degree leaders will give your organization greater depth and raise the bar, so everyone wins.



Leadership is All About Influence

Everyone is a leader because everyone influences someone.

Who have you influenced this month? ___________________________

Who has influenced YOU? ____________________________________

“Not everyone will become a great leader, but everyone can become a better leader.” - John Maxwell


The Ultimate Test Of Leadership: Creating Positive ChangeDevelop a trust with people.

Develop meeting agendas that will assist change.

Encourage influencers to influence others informally.

Give the people ownership of the change.

Make personal changes before asking others to change.

Place influencers in leadership positions.

Show the people how the change will benefit them.

Understand the history of the organization.

Excellent leaders avoid the “seven deadly sins”

Failing to keep people informed.

Not asking team members for advice and help.

Not keeping criticism constructive.

Not developing a sense of responsibility in team members.

Thwarting personal talent by emphasizing rules rather than skills.

Trying to be liked rather than respected.


Strategies to Lead UP

Principles of Leading Up and Strategies Your Application

Lead yourself• Don’t drain the leader’s energy • Practice self-management. (i.e. time, emotions, priorities, thinking, and life)

Be prepared every time you take your leader’s time • Bring ideas to the discussion. Plan, don’t wing it • Get to the bottom line

Become a “go to player” and be willing to do what others won’t

• Admit faults and never make excuses • Do more than expected. Be the first to step up • Have a whatever it takes attitude. Take tough jobs • Produce when resources are few, when momentum is low, when time is

limited, when the leader is absent• Take risks • Work in obscurity. Succeed with difficult people

Lighten your leader’s load•Do your job well •Look for opportunities and go the 2nd mile. •Stand up for or stand in for your leader•Tell leaders what they need to hear •When you find a problem, provide a solution

Do more than manage—lead•Be change agents •Inspire and motivate others •Set boundaries

Invest in relational chemistry•Earn his/her trust •Remember, people won’t go along with you if they can’t get along with you •Support his/her vision. Connect with his/her interests Understand what makes your leader tick. Know his/her priorities •Work within your leader’s weaknesses

Be better tomorrow than you are today • Grow in knowledge and skills • Grow your skills and your knowledge by keeping on the cutting edge

Adapted from John Maxwell’s 360 Degree Leader: Developing Your Influence from Anywhere in the Organization.2006. Thomas Nelson Inc. Nashville, Tennessee.



Strategies to Lead Down

Principles of Leading Down and Strategies

Your Application

Walk slowly through the halls•Don’t stay in your office so much •Express that your care •Pay attention if people avoid you•“Share yourself”- share wisdom, favorite things, resources •Slow down

Develop each team member as a person•Catch others doing something right •Discover each person’s dreams and desires •Discover people’s strengths•“Put a 10 on everyone’s head” and expect the best • See people as they can be • Use organizational goals for individual development

Model the behavior you desire• Make sure your actions are consistent • If you value punctuality in your people then be on time • Practice a good work ethic •Represent the feeling of the “glass half full”

Reward for results • Give praise publicly and privately • Give perks beyond pay. “At-a-girl and at-a-boys” • Promote when possible




Strategies to Lead Across

Principles of Leading Acrossand Strategies

Your Application

Be a good listener • Affirm others • Find common ground • Have a sense of humor • Influence people • Tell the hard truths

Expand your circle of acquaintances • Expand beyond your inner circle, beyond your expertise, beyond your strengths, beyond your routine

Avoid office politics •Avoid gossip •Avoid turfs •Look at all sides of an issue •Say what you mean, and mean what you say•Stand up for what’s right, not just for what ‘s popular •Stay away from petty arguments

Don’t pretend you are perfect • Admit your faults • Ask for advice • Be open to learning from others•Don’t keep the best stuff to yourself•Put away pride and pretense •Worry less about what others think




Questions From the Video“What Does It Takes to Be a Great Leader?”

Questions My Response1. Where are you looking to anticipate the next change to your college or your life?

2. What is diversity measure of network?

3 Are you courageous enough to abandon the past? What will you do to move forward?

http://www.ted.com/talks/roselinde_torres_what_it_takes_to_be_a_great_leaderSource



If You Want to Be a 360 Degree Leader

Remember: Leadership is a journey that starts where you are, not where you want

to be. Each level of leadership requires a higher degree of skills. Great responsibilities come only after handling small ones well. Leading at your current level creates your résumé for going to the next

level. Leadership is influence and action, not position or title. Lead from the heart, because people are your greatest asset.


To know why to do something is wisdom.

To know how to do it is skill.

To know when to do it is judgment.

To strive to do it best is dedication.

To do it for the benefit of others is service.

To want to help others is compassion.

To do this quietly is humility.

To get the job done is achievement.

To get all others to do all these things is

…Leadership

Think Think aboutabout it it

Spring Retreat – p. 26NCCCLP - FacilitatorsDr. Pat Akers & Dr. Mandi Lee

NCCCLP Program Learnings

Skills What I learned in the program that I have applied or that I know I will apply soon.

Keepers

(Content, locations, structure, facilitators, web page, teams, materials, pre-session information) that I would keep would be…This will help our future classes. Take some time please with you responses

Changes(Content, locations, structure, facilitators, web page, teams, materials, pre-session information) that I would change would be…This will help our future classes. Take some time please with you responses

Other Comments

You will be doing this as a team at the session on Friday. Having your ideas written down ahead of time will make this exercise go faster.

Documents

Spring Retreat – p. 1 Individual Handout Assignments Dealing with Change 1.page 4 Why do people resist change? List 2 or 3 reasons. 2.Two presidents and