Do not feel involved in the

change process

Who IS in charge of culture change?

60%think culture is more

important than strategy or operating model

51%think a major overhaul is currently needed in

their culture

84%

35%think their company’s culture is effectively

managed

ONLY

87%

North AMERICACritical

61% Most Important

56% Sustainable Change

How critical is culture to business success?

CRITICALITY IMPORTANCE SUSTAINABILITY

Are your changes sustainable?

How various regions view culture and their ability to create lasting change

How important is culture in relation to strategy and

operating model?

59% 14%claim the CEO and other top leaders are

currently responsible for

change

say all employees are

currently responsible for

change

Who SHOULD BE responsible

for culture change?

43% 42%say CEO and

other top leaders

say all employees

Top reasons

employees resist

change:

Are skeptical due to past

failed change efforts

Do not understand reasons for

change

Top barriers to change:

Competing priorities

create change fatigue

Systems, processes,

and incentives do not support

change

54%of organizations are

capable of sustainable

change

67%think that “change programs” have a

positive impact

ONLY

Focus on a critical few

behaviors with the most

cultural impact

Expand change capabilities

beyond leadership and

communication alignment

Activate informal levers, such as peer networks and

storytelling

Sustaining change:

2,200+respondents

Corporate Title

53%of respondents were management level or above

12% C-Suite level

17% Director level

24% Manager level

Significant response levels from many regions:

believe culture is critical to business

success

48%agree – critical

capabilities are not in place to sustain

change

Cultural Outlook

Who’s driving the change?

Why doesn’t change last?

Creating sustainable change

Global Snapshot

Survey Demographics

88%

CENTRAL AMERICACritical

58% Most Important

70% Sustainable Change

82%

Middle East and AfricaCritical

55% Most Important

40% Sustainable Change

84%

SOUTH AMERICACritical

57% Most Important

60% Sustainable Change

84%

Asia, South Pacific, and AustraliaCritical

66% Most Important

60% Sustainable Change

79%

EuropeCritical

57% Most Important

40% Sustainable Change

Company Size Industry

Geographies

72% worked in companies that had 0-10,000 employees 34%

Other

15%Retail

15%Consumer

9%Finance

7%Energy

12%Engineering

8%Healthcare

28% Large 10,000+

44% North America

23% Europe

17% Asia/Australia/S. Pacific

7% Middle East/Africa

5% South America

4% Central America

Find out more here:www.booz.com/cultureandchange

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CULTURE AND CHANGEWhy Culture Matters and How It Makes Change Stick