SPENCER HALL672 Gateway Drive Southeast Unit 604, Leesburg, VA 20175 ♦ C: 703-582-0066 ♦ nvfdfirefighter@gmail.com

Motivated Cash Management Analyst possessing a strong commitment to quality customer service coupled withsuperb communication skills. Builds customer loyalty by effectively resolving problems and quickly implementingtheir services.

Excellent customer serviceDetailed orientedOrganizedExcellent in time management

Hands on with customerStrong account analysis skillsPositivePeople-oriented

Cash Management Operations Lead, Bank Officer, 03/2014 to CurrentCardinal Bank – McLean, VADaily responsibilities include but are not limited to -

Processing and implementation of the daily repurchase agreements for funds backed by government bonds.Reconciliation of returned ACH items originated by Cardinal Bank cash management clients.Positive pay check reconciliation.Contact clients for decisions on ACH debit and credit filter.Implementation of cash management services for new and existing clients.Work closely with Cardinal Banks Commercial Executive Sales Team.Execute detailed demonstrations of cash management services to new and prospected clients of the bank.Monthly implementation of analysis fees to clients fee tables.Contact bank vendors to solve critical systematic issues.Monthly meetings with executive staff to discuss department strategy and time management.Answer client calls to reset passwords for bank services and solve processing issues.Initiate remote PC sessions with clients to resolve remote deposit driver or ACH processing issues.Visit remote deposit clients once a year to preform a site visit to check for vulnerability and safe practices.Assistant manager to the Cash Management Support Manager.

Cash Management Analyst / Business Development, 07/2013 to 03/2014The Business Bank – Vienna, VA

Setup and train new clients on Remote Deposit Capture.Provide training on the online banking platform.Setup meetings with prospected client.Sell products and services to new and existing clients.Preform cold calls.Conduct site visits for remote deposit clients to check for vulnerability and safe practices.Contact bank vendors to solve critical processing issues.

Operations Specialist, 07/2009 to 07/2013The Business Bank – Sterling, VA

Process daily charge backs and re-deposits.Balance and maintain federal funds.Process daily repurchase accounts backed by government bonds.Process tax payments.ATM reconciliation.Provide technical support for remote deposit clients.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Install remote deposit at clients location.Maintain daily debit card issues which include ordering and canceling cards.Process incoming and outgoing wires.Process foreign items.

Certified Treasury Professional : Treasury, CurrentAssociation for Financial Professionals - Baltimore, MDcurrently studying to obtain a certificate to become a Certified Treasury Professional.Principles of Banking: Banking, 2012American Institute of Banking - New York, NYHigh School Diploma: 2007Stonewall Jackson High School - Manassas, VA

Awarded the 2012 Presidents Award for Excellence - Employee of the year. Recipients of this award are nominatedby their peers and then selected by Senior Management each year. Nominations and selection are based on customerservice, work ethic, and community involvement.

EDUCATION

ACCOMPLISHMENTS