Southwest Airlines

Motivational Profile

The Airlines have altered how we realize the world

The Southwest Difference

Southwest considers in the significance of the employee

Capitalize in their organizationsBuild confidence

Build associations

Southwest Airlines Business History

Started by: Herb Kelleher & Rollin King

Love Field, Texas 1971: 1st Southwest Flight

Heart Shaped Candies: Given to voyagers

Stock Exchange: LUV

Goods and Facilities OfferedTwo Carry on Bags Fly Free Wi-FiEarly Bird Check In Pets WelcomeBusiness Select Mobile AppMobile Charging Stations No Change Fees

Financial Information

2010: Net Income $459 million, .61 per share

2009: Net Income $ 99 million, .13 per share

2008: Net Income $178 million, .24 per share

2007: Net Income $645 million, .84 per share

2006: Net Income $499 million, .61 per share

Mission Announcement

The mission announcement of Southwest Airlines is “devotion to the top quality of Customer Services carried with a wisdom of warmth, openness, individual pride, and Company Spirit”

Value Alike Opening Servant’s Heart

Organizational Arrangement Worker Involvement Foremost by Illustration Emerging Team Background

Decision-Making Strategies

Deliberate Administration and Marketing Trusting on Morals Applicable Preparation How Southwest rentals Staffs

Motivational Strategies What is worker authorizing? The impotence of endowing Southwest

workers. What dose the United States Chamber of

Commerce consider about Southwest?

Motivational Strategies Why Southwest train their staffs?

What is an extrinsic reward?

How does Southwest reward their staffs?

ANALYSIS

POSITIVE

INSPIRATION IS SOMETHING THAT AMBITIONS THE PERSONNEL AND GROSSES THEM TO THEIR TERMINUS OF TRIUMPH (MASLOW, 1977).

contribution of enticements

rewards boosting optimistic and

healthy antagonism amongst the workforces.

staffs sense inspired if they feel helpless at the workplace with punitive activities and yelling at them.

Negative

Techniques used by Southwest:

comprises the specific attention on each member of staff

extremely attractive extrinsic recompenses along with intrinsic rewards

well-adjusted reward range supplies sensibility of specific staffs group building contribution in judgments making

What makes Southwest Airlines reward system unique and competitive?

The motivational approaches recycled by the business effort in a double way by enticing the new workers and serving to retain the prevailing.

- worker gratitude - progress occasions - energetic working environment

1967-Present

The Southwest Difference

Business spirit

Sense of friendliness

Sociability

Separate Smugness

Worth

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http://bclc.uschamber.com/about/companies/southwest-airlinesMaslow, Abraham H. Olten et al. (1977). Motivation und Personlichkeit, P.74- 105.Prime Performance. (n.d.). Prime Performance. Retrieved from http://insights.primeperformance.net/index.php/post/best-practices-in-client-experience-strategy-southwest-airlines/Reeve, J. (2009). Understanding motivation and emotion. (5th ed.). Hoboken, NJ: Wiley.Renk, K. (2011). Incentive Marketing Association. Incentive Marketing Association. Retrieved from http://www.incentivemarketing.org/displaycommon.cfm?an=1&subarticlenbr=39Robbins, Stephen P.; Judge, Timothy A. (2007). Essentials of Organizational Behavior  (9 ed.), Upper Saddle River, NJ: Prentice Hall.Southwest Airlines Co. (2010). Southwest Airlines. Retrieved from http://www.southwest.com/html/about-southwest/index.html?int=GFOOTER-ABOUT-MISSIONU.S. Chambers of Commerce. (n.d.). BCLC. Retrieved from http://bclc.uschamber.com/about/companies/southwest-airlinesWright, L. (, Month  2010). Southwest Airlines Co, 2010 annual report to shareholders. . Retrieved from http://www.southwest.com/assets/classic/pdf/swaar07.pdfWright, L. (, Month  2009). Southwest Airlines Co, 2010 annual report to shareholders. . Retrieved from http://www.southwest.com/assets/classic/pdf/swaar07.pdfWright, L. (, Month  2008). Southwest Airlines Co, 2010 annual report to shareholders. . Retrieved from http://www.southwest.com/assets/classic/pdf/swaar07.pdfWright, L. (, Month  2007). Southwest Airlines Co, 2010 annual report to shareholders. . Retrieved from http://www.southwest.com/assets/classic/pdf/swaar07.pdfWright, L. (, Month  2006). Southwest Airlines Co, 2010 annual report to shareholders. . Retrieved from http://www.southwest.com/assets/classic/pdf/swaar07.pdfYouSigma. (2008). "Southwest Airlines Employee Development and Retention." From http://www.yousigma.com.