South Australian Government Schools Homestay Family Handbook · 2019. 8. 29. · Handy hints 20 Things to do 30 Introduction 06 Homestay Program 07 ... moving to a new ‘home.’

South Australian Government Schools

Homestay Family Handbook

SOUTH AUSTRALIAN GOVERNMENT SCHOOLS – HOMESTAY FAMILY HANDBOOK

Thank you for being part of our Homestay Program.

We are delighted that you are taking the opportunity to play an important role in the life of an international student choosing to study in a South Australian government school. In this handbook, you’ll find all the important information you need for hosting a student, as well as handy hints, activity ideas and even some international recipes to try!

Don’t forget to check out the back pages where you and your students can record notes, messages and memories of your time together.

Contents

Our students 02

Orientation checklist 04

Handy hints 20

Things to do 30

Introduction 06

Homestay Program 07

Expectations of Homestay Families 09

Helping your International 12 Student settle in

Cultural differences to consider 16

Expectations of International 23 Students in a Homestay

Health care 28

Safety and wellbeing 32

Homestay arrangements 34 – Costs and charges

Resolving concerns 36

Emergencies 38

Saying goodbye 39

Homestay monitoring 41 and future placements

Student farewell messages 47

Important numbers and resources 50

Notes 52

AcronymsIES International Education Services

ISP International Student Program

ISEC Intensive Secondary English Course

OSHC Overseas Student Health Cover

SACE South Australian Certificate of Education

Student ID Student Identity Card

01INTERNATIONALSTUDENTS.SA .EDU.AU

Join our Homestay Community

facebook.com/SAGShomestay

Our studentsPreferred name

First name

Surname

Nationality

Student ID

Birthday

Mobile

OSHC number

Parent 1 name

Mobile

Parent 2 name

Mobile

School ISP Manager

Mobile

School absentee phone

Friend’s name

Mobile

Friend’s name

Mobile

Friend’s name

Mobile

Medications they have brought with them and what they are for

Other special things to note about our students

Student 1

02 SOUTH AUSTRALIAN GOVERNMENT SCHOOLS – HOMESTAY FAMILY HANDBOOK

Preferred name

First name

Surname

Nationality

Student ID

Birthday

Mobile

OSHC number

Parent 1 name

Mobile

Parent 2 name

Mobile

School ISP Manager

Mobile

School absentee phone

Friend’s name

Mobile

Friend’s name

Mobile

Friend’s name

Mobile

Medications they have brought with them and what they are for

Other special things to note about our students

Student 2 Student 3


Orientation checklist

This orientation checklist includes a range of topics to discuss with your student. Add any of your own house rules and routines that you would like to share with your student.

Introductions and personal needs

Names: preferred name – student and host

Host family introduction

Household pets

Bathroom preferences, e.g. shower or bath, morning or evening

Food preferences, likes and dislikes, breakfast choice, allergies

Hobbies and interests

Occasions to mark, e.g. student’s birthday

Other needs, e.g. spiritual, medical, cultural

Communication Asking questions and discussing issues

Family members and contact numbers

Staying in contact

School and emergency contact numbers

Where to find information

Getting a mobile/ buying mobile phone credit

Home internet and telephone use

Household facilities and features

Household entry, keys, locks and security

Student’s bedroom: storage, electrical sockets, fans/heaters/air conditioning, window locks and curtains/blinds, sheets and bedding, keeping things tidy

Bathroom: how to use, timings, lock, toilet, water consumption, hygiene, fresh towels

Kitchen: utensils, food storage, preparing food, snacks

Shared spaces, TV and entertainment

Garden and outdoor equipment


Safety at home

Smoke alarms

Electrical safety

Evacuation plan

Cyber safety

Swimming pool safety

Sports and play equipment

First aid and emergencies

Breakages and damage

Safety outside the home

Travel

High risk activities

Driving

Evenings out and curfew

Personal safety

Money safety

Sun safety

Beach safety

Staying in contact and emergencies

Local area orientation Local map, address and directions

from home to main points of interest

Getting to and from school

Shops and currency

Bank, post office

Chemist and medical facilities

Library

Public transport, travel cards and timetables

Things to do nearby

House rules Household etiquette,

e.g. using mobile phones during family time

Acceptable behaviour

Privacy

Supervision

Friends and overnight visits

Curfew and noise

Personal items and spaces that are off-limits

Household routines Meal times

School schedule

Bedtime

Laundry

Cleaning

Helping with chores

Shopping

Transport

Internet/phone curfew

Other

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Homestay Portal login details are:Username: [email protected] Password: homestaySA01

This handbook provides you with information to ensure a successful homestay experience for everyone involved.

The quality of the service and family experience that you provide as a homestay family is critical to the safety and wellbeing of your international student; and to the reputation of the Department for Education and South Australia.

Staff at International Education Services (IES) and at your international student’s school are available to support you in this crucial role.

You can also access additional information, support materials and forms from our Homestay Portal at internationalstudents.sa.edu.au by clicking on the ‘Homestays’ button.

Hosting an international student means they will become a member of your family. As a homestay, it is your responsibility to provide them with a safe, supportive and welcoming home environment. You will support them, while we will support you - and this Homestay Handbook is just one of the ways we do that.

Introduction


http://[email protected]

The Homestay Program is an integral part of the South Australian Government Schools International Student Program. Students are hosted for the duration of their program with welcoming families, often one of the highlights of their stay in Australia.Involvement in the Homestay Program offers a range of benefits to your family, including:

✓ Developing lasting friendships with the student and their family.

✓ Encouraging families to do things together.

✓ Learning about another culture’s customs and traditions.

✓ Encouraging families to explore their own state and country.

✓ Learning another language for interest or future travel.

✓ Socialising with other families hosting international students.

Role of International Education Services (IES)IES is responsible for the student’s accommodation arrangements, support and general welfare during their stay.

IES Accommodation Officers recruit and accredit homestay families to provide a home environment supportive of an international student’s emotional, social and educational development.

Support services provided by IES to homestay families include:

✓ Access to the 24 hour emergency phone service.

✓ Ongoing support from the IES Accommodation team.

✓ Invitations to Homestay activities and events facilitated by IES including workshops and networking sessions.

✓ Access to ongoing support including Homestay e-news, homestay community Facebook page, online Homestay Portal resources and opportunities to win an exciting range of giveaways.

Homestay Program


Role of the school International Student Program (ISP) ManagerAll schools with international students will have an ISP Manager or delegate responsible for the welfare of international students.

The ISP Manager or delegate is the first point of call for any concerns you or your student has with attendance, academic performance, general welfare and accommodation issues.

Role of the agentThe agent is an advocate for the student and their parents. Most students are represented by an agent.

The agent assists with communication on behalf of the student/natural parents to and from IES with applications, payments, school and homestay issues, and school reports.

Programs available at South Australian government schoolsYour international student will be taking part in one of the following programs:

✓ High School Graduate Program (Years 8-12)which may include 1-4 terms of an Intensive Secondary English Course (ISEC) for students wanting to complete their South Australian Certificate of Education (SACE)

✓ High School Study Abroad Program

✓ Regional Study Abroad Program

Study Abroad Programs provide a short term study and cultural experience for students for 1 to 4 terms.

✓ Primary School Program and Primary School Study Abroad Program

International students under the age of 12 must be accompanied by a parent or blood relative and do not require homestay accommodation.


Students in homestay accommodation are living away from their families and home country, sometimes for the first time.

Naturally, this can be challenging for them, particularly if they speak limited English and may be too shy to tell you if they don’t understand how your household operates, or if something is wrong.

With some forward planning you can orientate your student to your household routine to get them settled in more quickly, avoid some common misunderstandings, and ensure a safe environment for everyone.

Communicate with your student before they arriveIf you have the chance, it is good to connect with your student and their family before they arrive. An introduction email may include information about you and your family and some details about your local area. Doing this removes some of the uncertainty the student might feel about moving to a new ‘home.’

Prepare your home environmentHomestays are not expected to supply resort-style accommodation, but you do need to ensure that your student feels welcome and at ease in your home.

Cleanliness is a very important factor, and a welcoming and regularly cleaned environment will influence how you and your home are perceived. Once your student has settled in, involve them in cleaning their room. Remember to demonstrate and clearly explain each task so they know what to do.

As a homestay provider, you must provide your student with accommodation including:

✓ a clean, appropriately furnished and warm/cool bedroom for their sole use.

✓ a safe and welcoming environment that will encourage students to experience life as a member of the family.

✓ study facilities including a desk, a chair, and adequate lighting (natural light in student bedrooms is required);

✓ kitchen, bathroom and laundry facilities;

✓ three meals each day and reasonable access to snacks. Meals should be nutritious and in accordance with your student’s dietary, medical and cultural needs;

✓ household facilities/appliances that comply with Government legislation regarding safety standards;

✓ an orientation within the family home explaining the use of facilities, appliances and security. This must include household protocols and safety rules about access and the use of shared facilities such as swimming pools, internet, mealtimes, visitors and bedtimes;

✓ simple written information about home rules to help students remember; and

✓ any keys, alarm codes or passwords required for your student to have free access to the homestay residence.

Expectations of Homestay Families


Duty of CareYou must ensure that your student is appropriately supervised at all times. The level of supervision required will vary depending on the age and maturity of your student. You must:

✓ accept responsibility for students during out of school hours and provide supervision appropriate to the age of students as would be reasonably expected of parents;

✓ nurture, support and assist where required or requested, appropriate to the age of students;

✓ support your student in their studies;

✓ respond and report to school/IES any suspicion of abuse and/or neglect of students;

✓ ensure family members and visitors are respectful towards your students;

✓ comply with legislation governing the use of alcohol, drugs and smoking in relation to minors, safety and generally acceptable social practices;

✓ ensure students do not have access to literature, websites, movies and other materials that are not deemed appropriate for their age;

✓ monitor your student’s social and recreational activities;

✓ ensure students do not move in or out of your home without approval from both IES and their school;

✓ only permit your student to stay away overnight or undertake any non-routine travel or activity if your student has school/IES prior written approval;

✓ not allow your student to be unsupervised overnight;

✓ organise another ‘live-in’ care giver (with approval by IES) if/when you are away from the home overnight;

✓ never leave your student to supervise younger children, even for a short time; and

✓ immediately advise us if you have any concerns for your student’s health, safety or wellbeing.

Attending training and information sessionsIt is expected that accredited homestay families use reasonable endeavours to attend orientations, meetings and information sessions arranged by IES in relation to the homestay program.

Each year, a series of events, including picnics, workshops and networking evenings are scheduled to provide support to homestay families. Please check the Homestay Portal or contact your Accommodation Officer for details on upcoming events.


Ingredients1 carrot, diced

100g cooked ham, diced

1/3 cup (50g) frozen peas

2 eggs, beaten

3 cups (500g) cooked long-grain rice, rinsed, lumps broken up, and drained

1 tbsp vegetable oil

½ onion, diced

150g shelled uncooked prawns, de-veined and diced

1 tsp salt

3 tbsp tomato sauce

InstructionsBring a small saucepan of water to a boil, add the carrot, and blanch for 2 minutes. Drain and rinse under cold running water. Transfer to a bowl, then add the ham and peas.

Mix the eggs with the cooked rice in a large bowl.

Heat the oil in a wok or large frying pan over medium-high heat, add the onion, and stir-fry for 5–7 minutes until softened. Add the prawns and stir-fry for about 2 minutes until just cooked. Put in the rice-and-egg mixture, salt, and tomato sauce and stir-fry for 3–4 minutes until the eggs and shrimp are cooked. Add the ham and vegetables, toss thoroughly for another 2 minutes and serve!

Hong Kong fried rice

Serves 3-4 Preparation 15 mins Cooking 10 minsSkill level Easy

Recipe


Before arrivalEvery culture is unique so it is helpful to learn a little about your student’s customs and practices to understand if there are any differences that might cause a misunderstanding. This way you’ll know if there’s anything you need to explain in more detail when you introduce the student to your home.

Prepare your family and household membersDiscussing your student’s arrival with your family enables them to anticipate changes to their usual routine. It is important that everyone knows the behaviour expected of them, their role in making the student feel at home, and what to do if things go wrong.

Plan how to introduce your petsIf you have pets then you may need to adapt their routine too, as many cultures are not used to animals living indoors. It’s a good idea to introduce your pets slowly and monitor them while they adjust to the new person in your home.

Culture shockCultural adjustment or ‘culture shock’ can occur when an international student becomes overwhelmed by the differences of living in an unfamiliar culture, from eating unfamiliar food, to speaking a different language. The symptoms can be physical (sleep disturbances, eating problems, frequent illnesses), and psychological (severe homesickness, loneliness, boredom, isolation, hostility and withdrawal).

As a homestay host you can help by looking out for these signs and providing an understanding and supportive home environment. For example, you may notice your student is spending a lot of time alone in their room or has stopped talking at mealtimes. Encourage them to take part in family activities and ask them to talk about their day, and if there is anything they need help with.

During their school orientation program students are given strategies to cope with culture shock. However, if they continue to experience difficulties you should contact the student’s host school or IES.

At the airportStudents will be greeted by an IES officer and introduced to you. The officer will be wearing a red vest and distribute an information pack to you for your student. It includes school enrolment details and form. The enrolment form must be filled out before the first day at school.

Your student is likely to be exhausted, excited and anxious about arriving in a new country and therefore may be reserved and quiet initially.

Before leaving the airport, check if your student needs anything, including the use of bathroom facilities.

At your homeSome students will want to rest whereas others will want to tour the house and meet family members. It is best not to plan any major activities.

Encourage your international student to make contact with their family to reassure them of their safe arrival.

Helping your International Student settle in


AcclimatisationBe aware that the weather your student has just left is likely to be different to that in Australia so they may feel the heat or cold quite acutely. Heating and cooling systems in their home country may vary greatly to your home. As Australian summers are intense and dry explain the importance of drinking water and being sun smart.

Students can feel unwell from travel, food and stress when they arrive. Check with them regularly as they may be too embarrassed or shy to tell you. If you or the student is worried, seek medical advice.

Essentials Your international student will need your help with:

✓ Writing homestay contact details on the IES Emergency card (included in the student’s arrival pack) and ensuring they carry it with them and store all contact details in their mobile phone

✓ opening a bank account and getting an ATM card if no arrangements are in place

✓ ensuring their valuables and passport are kept safe

✓ purchasing a local SIM card/mobile phone. Note that some Australian SIM cards can be purchased overseas and students may already have one.

✓ organising computer, internet and telephone use

✓ school enrolment and orientation

✓ safe transport to and from school.

BankingStudents may already have banking arrangements in place when they arrive. If not, their passport is needed to open an account. ATM cards should have a daily withdrawal limit on them.

Students are given a Money Matters fact sheet for tips on money management and are encouraged not to carry large amounts of money or store money in their rooms.

Many banks (especially around Chinatown) offer language support.

Homestay payments (if appropriate) should be collected at this time and a payment schedule established. Provide your student with payment dates and receipts for payments received.

Under no circumstances should homestay family members borrow money from international students. You are also strongly discouraged from lending money to your student other than in exceptional circumstances.

Care of valuables Ask your international student if they have brought valuables with them. If so, discuss appropriate security measures to keep their valuables safe, such as putting equipment out of sight, locking house doors and windows and, if necessary, taking out insurance on their valuables.


InsuranceYour home and contents insurance policy may not cover international students staying in your home, so please check this with your insurance provider.

Students and their families are responsible for insuring any valuable items they bring with them or buy in Australia. All international students travelling on a student visa must have Overseas Student Health Cover (OSHC) for the duration of their stay here. When accessing medical treatment the student pays for the service and then applies for a refund for all or part of this expense depending on the service provided.

It is important to note that not all medical expenses are covered by OSHC.

IES suggests that all international students take out travel and/or additional health insurance for the duration of their stay prior to departing their home country.

Telephone, SIM card, mobile phone Generally, students bring their mobile phones with them and will need to buy an Australian SIM card. Some may already have an Australian SIM card. Phone numbers starting with ’04’ usually means the SIM works in Australia.

Please note, it is not advisable to open a mobile phone plan in your name for a student under 18.

Computer and internet Students will require a computer for homework and to contact their family. If they have not brought a laptop with them it may be necessary to establish a roster to share the use of the home computer. Personal email may be unavailable to them at school. Some schools require students to purchase a laptop supplied by the school.

Students require access to the internet and this service is covered by their homestay fees. Homestay families are advised to compare internet service provider products and prices. Check the terms and conditions carefully, especially the contract length and the amount of downloads available.

School enrolment and orientationEnrolment details are in the student information pack given to you at the airport. International student enrolments may be held on the second day of term. Please check the time students are required to attend plus any other requirements for the day. Homestays are strongly encouraged to attend enrolment meetings with their international students.

Students will purchase their uniform at enrolment. Ensure your student has money for this. New uniforms are approximately $400. Second-hand prices will vary.

Orientation for international students will take place as part of the teaching program and may extend over several weeks. Each student will receive an orientation pack from IES and a StudyAdelaide pack which are distributed at the school.


Ingredients60ml (¼ cup) extra virgin olive oil

4 garlic cloves, lightly crushed with the back of a knife

200g pancetta, cut into small pieces

125ml (½ cup) dry white wine

400g spaghetti

3 eggs, lightly beaten

80g pecorino, grated, plus extra, to serve

crusty bread, to serve

InstructionsHeat oil in a large deep frying pan over medium heat. Add garlic and cook for 4 minutes or until starting to change colour. Using a slotted spoon, remove garlic. Set aside.

Add pancetta to pan and cook, stirring, for 3 minutes or until starting to brown. Add wine and cook for a further 30 seconds, scraping base of pan to remove any browned bits. Remove from heat and set aside in pan.

Meanwhile, cook pasta in a large saucepan of boiling, salted water for 10 minutes or until al dente. Drain. Reserve 125 ml cooking liquid.

Return pan with pancetta to high heat with 2 tbsp reserved cooking liquid, and cook for 30 seconds or until heated through. Add pasta to pan with remaining 85 ml cooking liquid. Pour over eggs and toss until just combined and eggs have started to set. Season with salt and pepper.

Divide pecorino among bowls. Top with pasta and scatter with extra pecorino. Serve with reserved fried garlic and crusty bread.

Spaghetti alla carbonara

Serves 4 Preparation 15 mins Cooking 20 minsSkill level Easy

Recipe



Respecting privacy and cultural differencesAs a homestay provider you have undertaken to:

✓ Acknowledge the significance of culture, customs, language and beliefs in the lives of international students and accommodate these within your family’s life.

✓ Respect students’ right to privacy while realising the need for a balance between isolation and being part of the family group.

✓ Ensure that family members and visitors are respectful towards your international student and abide by legislation governing the use of alcohol and smoking in relation to minors, safety and generally acceptable social practices (refer Section 6: Expectations of International Students in a Homestay – Australian and South Australian laws, for more information).

✓ Show sincere interest in the cultural background of the student, incorporating aspects of this, where practical, into family life.

✓ Respond positively to the cultural differences and beliefs of students by allowing them to continue familiar cultural practices without prejudice.

✓ Provide a nutritional selection of food for meals that allow the student some flexibility for choice if the cultural differences of food appear too great at times.

✓ Supervise bathroom conduct and laundering of clothes with understanding and patience (if relevant) because of the diversity of cultural differences in personal hygiene practices between Australian and some overseas cultures.

✓ Use pictures or write down information about home rules to help the student remember. It is helpful if they are also written in the student’s language.

International students are often learning a new way of social behaviour. To reduce embarrassment or offence, ask your student about their home practices. It is important to show respect (but not necessarily agreement) for their actions, especially if it is an accepted part of their culture.

Personal habits may differ as well. The student may be used to taking long showers, using the telephone frequently late at night or having frequent snacks. Their manners may be more, or less, formal than those of your family.

Expectations involving these habits and behaviours need to be discussed and negotiated when they become apparent.

There are likely to be some surprises. When things happen that you don’t understand or are irritating, it may be due to a misunderstanding, miscommunication or cultural differences. It is important to discuss any concerns with your student.

The following examples highlight some of the cultural misunderstandings that can occur:

✓ You may need to show your student how to use the sheets on the bed and where to hang their wet towels as this may not be obvious to them.

✓ Homestay students can be shy about someone else washing their underwear so show them where they can wash and dry their own if necessary.

Cultural differences to consider


✓ Some overseas bathrooms are designed to drain large quantities of water very quickly. Explain to your student how Australian baths and showers work to prevent water damage to your floors and carpets.

✓ In some cultures it is considered disrespectful or rude to make eye contact with the person you are speaking to. If your student does not look at you during a conversation it could be a sign of respectfulness toward you. You should explain to them that the opposite is true in Australia.

✓ Pointing with one finger at a person or object is thought to be rude in many countries. Avoid offence by using your whole hand to point out people or things.

CommunicationYour international student has been encouraged to:

✓ Ask people what they said or what they mean, if they do not understand what is being said.

✓ Ask their homestay family to correct them when they say something incorrectly, as this will help them improve their English.

Be aware of the language difficulties. If your student does not understand an explanation you believe to be clear try showing them instead. Using electronic translators, diagrams or written instructions are also helpful.

In some cultures students will say ‘yes’ when they do not understand or mean ‘no’ to avoid embarrassment. If they say ‘maybe’ this is usually closer to ‘no’ than to ‘yes’. Your student may try to give the answer they think will please you, rather than what they really want.

Try to communicate as simply and directly as possible.

✓ ‘Did you put your washing in the laundry?’ is easier to understand than ‘Didn’t you put your washing in the laundry?’

✓ ‘Have you finished your homework?’ is easier to understand than ‘You’ve finished your homework, haven’t you?’

Try saying it differently or write it down if your student does not initially understand.

FoodHomestay families are not expected to serve the food of the student’s country; however, a sudden change of diet can contribute to homesickness and/or physical illness. A survey of international students indicated that it took some time for students, particularly Asian students to accept/enjoy the ‘Australian tastes’.

Asian diets and eating habitsMost students are from Asian cultures and their food requirements and style of eating differs greatly from Australian culture.

Large amounts of the following food is eaten and supplemented by meat and seafood:

✓ Vegetables – steamed or stir fried

✓ Rice and noodles – commonly form part of all daily meals

✓ Eggs – scrambled, omelette, hard boiled

✓ Fruit – served at the end of a meal.

Fast cooking methods such as deep or stir-frying and steaming is preferred.


Less common in Asian diets are:

✓ Bread and dairy products

✓ Baked foods

✓ Salads and raw vegetables.

You will be informed of any dietary concerns that have been disclosed.

Most students will be familiar with fast food chains, but it is not recommended that this makes up a large part of their diet.

At meal times students may be used to food being served buffet style in the centre of the table and chopsticks or a fork and spoon are used to eat with.

Serving food buffet style in your home allows your student to try new foods in small amounts, without the embarrassment of leaving uneaten food on their plate.

Some students may have difficulty with a knife and fork so offer a spoon, fork and chopsticks.

Many Asian students may want to go to Chinatown with friends after school as this style of eating out together at an earlier time is familiar to them.

Helping your student adjust to food in AustraliaStudents from other cultures, not just Asian, may also require time to adapt to the style of eating in Australia.

To help them:

✓ Cook extra portions of recognisable foods for your student’s school lunches (pasta is similar to noodles and is generally popular with Asian students)

✓ Encourage your student to cook. It can be an excellent cultural experience for your family.

✓ Go shopping with them in Chinatown and the Central Market. Your student will feel they are contributing to family life.

Please note that there can be confusion around ‘use by’ and ‘best before’ dates, especially when food has come out of the freezer and therefore appears to be a long way out of date.

Electricity and water useThe homestay fee allows for reasonable use of utilities such as electricity and water. International students may be unaware of the cost of water and electricity and will be accustomed to central heating systems which run all winter. Students may need reminding to turn off all electrical equipment.

Discuss the need to conserve resources with your student as the situation in their home country may be different. As a guide, the International Student Orientation Handbook produced by IES asks students to be careful with water and to limit showers to 3-5 minutes.

Ingredients1kg seafood marinara mix

1kg peeled, cleaned green king prawns

2 tbsp olive oil

½ lemon, juiced

1 red onion, chopped

3 garlic cloves, chopped

1 red capsicum, sliced

2 yellow bell peppers, sliced

4 tomatoes, peeled, seeded, sliced

400ml coconut milk

400ml coconut cream

50ml sustainable dende (palm) oil

1 tsp chilli flakes

1 tbsp butter

1 spring onion, sliced

½ cup toasted manioc flour

salt

chopped coriander and flat-leaf parsley, rice, to serve

InstructionsPlace seafood marinara mix and prawns in separate bowls. Add half the olive oil and lemon juice to each bowl, season and toss to coat. Refrigerate for 20 minutes.

Place a large wok over medium heat. Add remaining olive oil, red onion and garlic, and cook for 4 minutes or until translucent. Add red capsicum and yellow bell peppers and cook for 1 minute. Add tomato and cook for 6 minutes. Increase heat to high, add marinara mix and cook for 10 minutes or until lightly coloured. Reduce heat to medium, add coconut milk, coconut cream, dende (palm) oil, chilli flakes and prawns and cook for 10 minutes or until seafood is just cooked. Remove from heat and season.

Place butter in a frying pan over medium heat. Add spring onion and cook for 1 minute. Add toasted manioc flour, season with salt and cook, stirring, for 4 minutes. Scatter manioc mixture, chopped coriander and flat-leaf parsley over stew. Serve with rice.

Brazilian seafood stew (mariscada)

Serves 8 Preparation 30 mins Cooking 35 minsSkill level Easy

Recipe


Handy hints

Give your student time to adjust Being part of your family will involve respecting your rules and routines and joining in family activities. This will all be new to your student so remember to give them time to adjust to your expectations as things in their home country could be quite different. A few written rules may help.

Encourage your student to try new foods! It is important that your student try new foods, however, it is also a good idea to stock some foods that will be more familiar to them. An occasional trip to a restaurant serving more familiar cuisine can also help to relieve homesickness.

What’s for lunch?Lunches can be tricky, particularly if your student is from a culture that enjoys a large hot, midday meal. One of the easiest ways to tackle this challenge is to occasionally plan dinners that can be easily packed for lunch the next day, such as spring rolls, stir fry or sushi. And make sure they have a water bottle to take to school to keep hydrated!

Intercultural understandingPrior to your student’s arrival it is a good idea to do some research about the country your student is from. Also refer to the cultural information sheets in the Homestay portal on our website. These will help you to gain a better understanding of your student’s cultural background and assist with establishing a positive relationship more quickly.

Settling inIn the early days your student may suffer from homesickness. They may feel tired, confused, frustrated, lonely and sad, or a combination of these. Providing support and understanding will assist your student to adjust to their new environment.

Get to know your studentYour student may have brought with them some photos of their family, home, pets, friends and hobbies. If they are happy to share, take the time to talk with them over their photos as this is a great way to get to know them.

There are so many ways to get to know your student and help them to feel comfortable in their home away from home. It can take a bit of time, but here are a few handy hints to help them settle in.


Manners, manners, manners!It is a sign of respect to use manners in Australia, however, do not be alarmed if your student exhibits behaviours that you would consider bad manners e.g. sniffing loudly or slurping noodles. Gently explain to them what is acceptable in Australia and always remember that some of our habits may equally alarm them!

Assisting with their EnglishMany students worry about their level of English when they first arrive. Encourage your student to practice their English with everyone. They need to understand that it is fine to make mistakes and if they need to spend quiet time in their room away from the pressure of thinking and speaking in English, that is OK too.

Communication and conversationsSlowing down your speech and enunciating clearly is a great start to helping your student understand what you are saying. But this may not be enough! Also consider carefully the words you use and how you phrase them. And keep in mind that different cultural rules may apply to some topics which may be considered private, taboo or perhaps not appropriate for discussion.

Encourage participation!One of the best ways for your student to settle in and make friends is to get them to join a lunchtime club, school sport or extra-curricular activity. Every school offers different activities such as music bands, coding, debating and sport. Find out what your student is interested in and help them to find out what is out there!


Ingredients½ onion, diced

½ lemongrass stem, white part only, finely diced

½ tsp curry powder

1 clove garlic, crushed

½ tsp finely diced fresh turmeric

pinch of paprika

2 tbsp sugar

pinch of salt or to taste

500 g (1 lb 2 oz) chicken breast or beef tenderloin, cut into 2.5 cm (1 in) cubes

16 bamboo skewers, soaked in water overnight

1 tbsp vegetable oil

1 cucumber, peeled and cubed

Satay sauce1 onion, finely chopped

2 garlic cloves, crushed

2 lemongrass stems, white part only, finely chopped

2 dried red chillies, reconstituted in water

60 ml (2 fl oz/¼ cup) peanut oil

pinch of paprika

1 tsp curry powder

1 tsp ground turmeric

80 g (2¾ oz/½ cup) peanuts, coarsely ground

125 ml (4 fl oz/½ cup) water

125 ml (4 fl oz/½ cup) coconut milk

pinch of salt or to taste

1 tbsp sugar

InstructionsTo prepare the skewers, grind or blend together the onion, lemongrass, curry powder, garlic, turmeric and paprika to a paste. Add the sugar and salt, and mix well. Add the cubed chicken or beef, mix thoroughly and leave covered in the refrigerator overnight, or at least for 6 hours.

To make the satay sauce, use a mortar and pestle to pound the onion, garlic, lemongrass and chillies until a paste forms. Alternatively, you can use a blender.

Heat the peanut oil in a small saucepan and cook the paste over medium–high heat for a few minutes until fragrant. Stir in the paprika, curry powder and turmeric. Add the peanuts, water and coconut milk, and bring slowly to the boil while stirring. Add the salt and sugar and simmer for around 20 minutes until the oil has risen to the surface. Set aside (the sauce will be served at room temperature).

Light the barbecue and while the charcoal is heating, thread about 3 pieces of meat on each skewer. Brush the meat with oil (you can use a brush made from lemongrass) and grill on both sides for about 4–6 minutes until lightly charred.

Serve with chunks of cucumber, ketupat (compressed rice) and a bowl of satay sauce.

Satay

Serves 16 Preparation 20 mins

Cooking 35 minsSkill level Easy

Recipe


Student visa conditionsStudents from overseas who are studying for longer than 1 term will have a student visa issued by the Immigration Department. This visa has important conditions attached to it. To ensure you have the same information as your student the conditions presented to the student are set out below. Non-compliance with any of these conditions can result in a report being made to Immigration Department which may affect the student’s visa.

Visa Condition No 8105 – Work

✓ I may not work in Australia until I have begun my course.

✓ I am only permitted to work up to 40 hours per fortnight during the school term.

Visa Condition No 8202 – Attendance

✓ I must maintain full time enrolment.

✓ I must remain enrolled in a registered course.

✓ I must maintain satisfactory attendance in my classes.

Visa Condition No 8202 – Academic Performance

✓ I must maintain satisfactory course progress.

✓ I am not permitted to repeat a course more than once.

Visa Condition No 8202 – In School Behaviour

✓ Suspension for inappropriate behaviour will affect my attendance record and course progress.

Visa Condition No 8303 – Out of School Behaviour

✓ I must not be involved in activities that are disruptive to, or in violence threaten harm to, the Australian community or group within the Australian community.

✓ I must behave in an acceptable manner at all times.

Visa Condition No 8501 – Health Insurance

✓ I must maintain adequate arrangements for health insurance while in Australia.

Visa Condition No 8516 – Satisfying requirements of Student Visa

✓ I must continue to satisfy the requirements for grant of my student visa, including having sufficient financial capacity to support my study and stay in Australia.

Visa Condition No 8532 – Accommodation Arrangements

✓ If I am under 18 I must stay either:

• in approved accommodationin approved accommodation

• with my parent/s

• with a suitable relative.

✓ I must not change arrangements without written approval from IES.

Visa Condition No 8533 – Changing Education Provider

✓ I am not permitted to change education provider (South Australian Government Schools) until I have completed 6 months of my course of study.

Visa Condition No 8533 – Residential Address

✓ I must notify IES of my residential address and any change of address within 7 days if my accommodation has not been arranged by IES.

Expectations of International Students in a Homestay


Curfew times and going outStudents are required to comply with standard IES curfew times while staying with an IES homestay unless alternatives have been negotiated between the student, homestay, school and natural parents.

If your student is going out they must tell you where they are going, how they are getting there, who they are going with, what they will be doing and the time they will be home. It is expected that they take with them a fully charged mobile phone programmed with your contact numbers and the IES Emergency Phone Number (0401 123 205), and carry a card that contains the same details.

It is important that your student can contact you easily. Most prefer to communicate by text message as it is easier to explain in writing than spoken English, especially when they first arrive. It is recommended that homestays have a mobile phone and keep it with them when they or their student is away from home.

It is a good idea for you to have a phone number for one of the people they are with, or another parent, in case there is a problem with your student’s phone and you need to contact them.

Before they go out, please check that your student understands some basic safety rules:

✓ No matter what time of day, if you’re travelling alone be alert to your surroundings. Don’t wear headphones as you may not hear what’s happening around you.

✓ Where possible, always travel with a group you know well.

✓ At night, stay in busy places and avoid dead ends and poorly lit areas.

✓ Do not go anywhere with strangers or people you have just met.

✓ Never give your personal information to strangers or people you have just met.

✓ Make sure you have enough money or travel credit to get home.

✓ Plan which bus, train or other public transport you will catch, tell your homestay family what time it arrives and what time you will be home. You should also tell your student what to do in the event they are stopped by the Police. In many situations, the Police have the right to ask people for their name and address, so please advise your student that it is an offence to refuse to give this information when asked for it.

Sunday to Thursday ✓ Years 7 to 10 – no later than 6:00pm,

unless for a school-approved extra-curricular activity.

✓ Years 11 to 12 – no later than 7:00pm, unless for a school-approved extra-curricular activity.

Friday/Saturday and school holidays




Australian and South Australian lawsIf a student breaks the law in Australia they can be charged, imprisoned or sent back to their home country. Students must be informed of the following laws.

AlcoholIn South Australia, it is illegal for anyone under 18 years of age to purchase alcohol. In line with the SA Government Schools Terms and Conditions of Enrolment, international students are not permitted to consume or purchase alcohol, take alcohol to school or accept it from others. It is illegal for a person over 18 years of age to supply alcohol to a person under 18 years of age.

DrugsThere are severe penalties for possessing, using or dealing in illegal drugs. Students should avoid being in situations with people in possession of drugs. Drug possession or use at school is a police matter.

GamblingIt is illegal for students under 18 years of age to gamble online or go into gambling venues.

Stealing and vandalismThere are severe penalties for students involved in stealing, shoplifting, cheating, or damaging public property.

TattoosIn South Australia it is illegal for anyone under 18 to get or be tattooed even if parents give their permission.

TobaccoIt is illegal for anyone under 18 years of age to purchase tobacco products. It is also illegal for anyone to supply underage students with tobacco products.

Motor vehicles and drivingIES does not encourage international students to drive.

Before applying for a driver’s licence in South Australia, students must check with their:

✓ Natural parents

✓ School ISP Manager

✓ Homestay (if applicable) for parking purposes

International students must adhere to their school specific driving policies / expectations.

You must not permit your student:

✓ to be a passenger in a vehicle driven by a driver with a learner licence (L-plates);

✓ to be a passenger in a vehicle driven by a driver with a provisional driver licence (P-plates) without written permission from their parents and IES.

A student may only drive a vehicle:

✓ while using a South Australian driver’s licence;

✓ if the vehicle is registered under the student, parent or guardian’s name;

✓ if the vehicle is subject to full comprehensive insurance that has coverage for an at-fault driver; and

✓ with approval from the student’s school and natural parent(s).


The student may, with the permission of their natural parent(s), undertake driving lessons with a professional driving instructor only when holding a South Australian learner licence. You must not permit your student be a passenger in a vehicle unless the vehicle is registered, roadworthy, properly maintained and has adequate insurance to cover damage to property and injury to persons.

South Australian government school rules All students are expected to abide by the following government school rules:

Smoking Smoking is banned at all schools, both outdoors and indoors. Most schools suspend students caught smoking at school or outside of school whilst wearing school uniform.

Wearing the uniform All students must wear the school uniform as prescribed by the school, every day. Homestay families are requested to ensure this.

Identification card All students will have an identification (ID) card provided by the school for personal safety and everyday use:

✓ at the school library

✓ on public transport

✓ for student discount

✓ when away from their homestay family.

Students do not need to carry their passport. It should be stored in a safe place at home once they have completed their school enrolment.

Attendances and absences Students are expected to attend school every day, go to all lessons, complete all homework and do all tests. If your student is sick, please notify the school before 9am on the day and provide a reason for the student’s absence. Most schools have a direct phone number for absences on their websites or school app. Please seek clarification at your student’s enrolment meeting or contact the school’s ISP Manager for the appropriate contact details. Notes should not be provided if the student is late or away from school without good reason.

If your student is absent for 3 or more days, a medical certificate is required. If your student is in Year 11 or Year 12 and misses an important assignment or wishes to negotiate an extension due to illness, they will be required to produce a medical certificate. Due to the student visa attendance requirements, international students who are likely to exceed 10 days’ absence for the term may require a medical certificate for a single day of absence.

Unexplained absenceStudents frequently absent from school or lessons and who do not produce medical certificates when requested by the school, will be investigated by the school and IES.

If attendance is less than satisfactory the student may not make satisfactory academic progress and therefore be in breach of their visa conditions. This may result in a report being made to the Immigration Department for non-compliance and this may affect the student’s visa.


Private study Year 11 and Year 12 students may have private study time during the school day. Please encourage your student to use this time productively. Some schools allow students to start late or leave early if they have private study at the beginning or end of the day. Please check with the school if you are not sure.

School and homestay parent communicationsThe student is expected to ask their homestay parent to sign their school diary and any permission forms for school activities. They are also expected to show their homestay family their school report, newsletter and any other information they are given during the school day.

Working part-time Students enrolled in Study Abroad Programs of one year’s duration or less are not permitted to work under the SA Government Schools Terms and Conditions of Enrolment.

Students enrolled in the High School Graduate Program who have completed their Intensive Secondary English Course, may be granted approval from their school to work part-time. Students must comply with their visa conditions in relation to part-time work.


Overseas Student Health Cover (OSHC)All international students are required to have OSHC. Most students choose health cover arranged through IES. Students should receive their card in the first few days at school. Students staying for less than 10 weeks may be covered by their travel insurance instead of OSHC.

Their OSHC will cover:

✓ Treatment by a doctor in hospital, at home or at the doctor’s surgery. Explain that some doctors charge above the scheduled fee (i.e. gap payment) which is paid by the student.

✓ Ambulance, X-rays and blood tests.

✓ Full public and specified private hospital cover.

✓ Benefits towards treatment and specified private hospital accommodation.

✓ Benefits towards some pharmaceutical medicines.

✓ Optometry eye test.

Their OSHC will not cover:

✓ prescription medication

✓ glasses and contact lenses

✓ dental treatment

✓ treatment for pre-existing conditions or illnesses for the first 12 months.

Medical treatmentHomestay families are requested to assist international students who need to see a doctor. Students can choose any general practitioner (GP) and optometrist.

In many Asian cultures it is usual to go to hospital when sick. Students should be discouraged from doing this and encouraged to see a GP instead. Your student may need help to make an appointment.

If the student needs to consult a specialist, they must obtain a referral note from a GP. The student needs to pay for any medication that the doctor prescribes. Generally, prescription medicine is not refundable.

Hospital treatmentRefer Section Overseas Student Health Cover (OSHC) for details.

Students or the homestay family should phone the OSHC help line number (located on the student’s health card) before any elective hospital admission to check any gap payments they may incur.

Health care


Additional health needs Students can take extra medical cover from the OSHC provider for services such as:

✓ Podiatry

✓ Dental

✓ Glasses or Contact Lenses

✓ Physiotherapy

✓ Chiropractic

✓ Other services

Homesickness/ adjustment disorder It is inevitable that students will experience homesickness and/or adjustment disorder, which may not occur immediately and can be triggered by certain events such as birthdays or mealtimes. Food is one of the most frequently mentioned problems of adjustment. Reassure them that their feelings are normal and encourage them to talk and contact their family. Planning weekend activities will give them something exciting to look forward to.

If you are concerned about your student’s wellbeing as they adjust to a new home and new schooling system please make contact with the ISP Manager at your student’s school. They will be able to assist with advice on further action or support for your student. You are also welcome to contact the International Student Services team at IES. If you have significant concerns after hours please contact the IES emergency phone (0401 123 205).


Thingsto do

Active in the City cityofadelaide.com.au/city-living/

Active in the City is an initiative of the City of Adelaide encouraging use of the fitness trails, dog parks and sporting facilities within the city.

Explore the Citycityofadelaide.com.au/explore-the-city/

Download a map or trail guide and start exploring Adelaide with your student. There are city maps and a range of guides on the various historical, arts, walking, cycling and biodiversity trails. Or for something different, download the Story City app at www.storycity.com.au/stories/story-city-adelaide/ to take part in an interactive adventure! There are also free bike hire locations in the city.

Study Adelaide

studyadelaide.com

Your student can sign up to the Study Adelaide website and receive information on upcoming student events. Their student engagement program provides free or discounted tickets to international students which can often include a plus-one or family pass.

Below are useful activities and tips to help your student make the most of their stay.


http://cityofadelaide.com.au/city-living/

http://cityofadelaide.com.au/explore-the-city/

http://www.studyadelaide.com

South Australian Eventssouthaustralia.com/whats-on

This website lists a wide range of events in Adelaide and across South Australia. You can sign up to receive monthly emails.

Tourist attractions in South Australiasouthaustralia.com/things-to-do

This website lists over 800 tourist attractions in Adelaide and across South Australia including beaches, parks, shopping and markets. You can filter by type of and activity and cost (or free).

Libraries in the Citycityofadelaide.com.au/library-services

The City Library offers free information and come-and-try sessions on different forms of technology such as 3D printing and design software. You can also book a time to use the specialist computers free of charge in the Digital Hub or Media Lab.

slsa.sa.gov.au

The State Library provides free access to the latest digital resources. They also provide free learning programs for students to assist with their study including the SACE Research Project.

A few local ideas to start you off

Have vegemite on toast for breakfast

Take a selfie at the Mall’s Balls

Cuddle a koala at Cleland Wildlife Park

Climb Mt Lofty and enjoy an icecream at the top

Go to Belair National Park, play tennis and have a BBQ

Barrack for your team at an AFL footy game

Enjoy a meat pie and vanilla slice from your local bakery

Go to Monarto or Adelaide Zoo

See Aboriginal artifacts at the SA Museum

Go for a bike ride along the River Torrens

Buy some local produce from the Adelaide Central Market

Pick strawberries or apples in the Adelaide Hills

Take the tram to Glenelg for a swim and fish and chips

Take a tour and enjoy some chocolate at Fruchocs, Melbas or Haighs

Some other ideas further afield

Hire a kayak on the Murray River or Coorong

Take the Cockle Train to Victor Harbor

Catch the ferry to Kangaroo Island

Camp under the stars in the Flinders Ranges

Go to the Whispering Wall in the Barossa Valley

Explore the World Heritage listed Naracoorte Caves

Fossick for opals and play outback golf in Cooper Pedy


http://southaustralia.com/whats-on

http://southaustralia.com/things-to-do

http://cityofadelaide.com.au/library-services

Child protectionThe safety and wellbeing of the student in your care is the highest priority for all involved in the Homestay Program. All adults in the homestay family home are required to undergo a working with children check in order to promote a safe environment for all young people in the home.

For more information about the accepted working with children check and requirements, please contact our office.

Student safety tips It is essential that your international student understands the need for personal safety when outside the home. Please discuss the following matters with them:

✓ Avoiding areas of Adelaide which are possibly less safe.

✓ Avoiding walking down quiet streets, particularly on their own.

✓ Avoiding catching public transport very late at night.

✓ Travelling in a group rather than on their own.

✓ Avoiding standing at the bus stop or train station for a long period of time for transport – carry a bus/train timetable.

✓ Encouraging them to call you if they are stuck.

✓ Providing you with their mobile number.

✓ Carrying their homestay address and contact details at all times.

✓ Getting to know their friends and keeping their contact details in case of emergencies.

Overnight staysStudents must negotiate staying away overnight with the homestay parent and are only permitted to stay overnight at an accredited homestay. The homestay parent may give permission if they are happy with the arrangement and know where and with whom the student will be.

It is unacceptable for your student to contact you and say they will not be returning home that night.

Student holiday periods and travelThe travel conditions for the student visa states that travel can only be approved during school holidays, unless it is a school excursion or approved study tour.

IES welfare and duty of care responsibilities do not allow students to holiday/travel without approved adult supervision (other than on flights).

At least 2 weeks before travelling with or without the homestay family students are required to:

✓ discuss their travel plans with ISP Manager before making any bookings

✓ gain approval from the school

✓ complete the International Student Travel Form available from the school and return it to the school with a detailed itinerary for approved travel.

Safety and wellbeing


IES works with a number of approved tour providers who run programs for students during school holiday periods. The list of approved tour providers can be accessed from the Homestay Portal or the International Student Travel Form.

Students are not permitted to stay at home by themselves if the homestay parents go on holidays.

Swimming safetyPlease be aware that, regardless of your student’s age, all water activities are considered high-risk. You must exercise extreme caution and ensure close supervision around home swimming pools, beaches and other bodies of water.

Cyber safetyTeaching young people to be cyber safe helps them to engage with the online world safely, responsibly and discerningly and can assist in protecting them from online risks. As a homestay parent of international students, your duty of care responsibilities include providing boundaries to ensure your student is safe. You do this when your student leaves your home by checking who they are with, where they are going and what time they will be returning. It is equally as important to put in place boundaries when your student uses the Internet, so that they are better prepared when entering the digital world.

International Education Services (IES) provides regular training to homestay families in the area of cyber safety. Accredited homestay families are strongly encouraged to attend such sessions and will be notified in advance of upcoming events and sessions.

For more information, refer to the IES Cyber Safety Guidelines, which are accessible for the IES Homestay Portal.



Full boardYou will be aware of the homestay fee and informed of your student’s payment arrangements before your student arrives. Contact IES if you have any queries regarding this.

Homestay families are advised to contact their Centrelink Officer and/or the Australian Tax Office if they have questions about implications of homestay fees on Centrelink benefits or taxation.

Full board in a single or shared room includes:

✓ all meals

✓ bed linen, blankets or quilts

✓ adequate heating/cooling (e.g. a heater for winter and fan for summer)

✓ adequate lighting (e.g. natural lighting is required and a study lamp if needed

✓ bedroom furniture such as bed, mattress, wardrobe and study desk

✓ electricity and water

✓ laundry

✓ Internet

The cleaning of the student’s room is negotiated between the homestay family and student. International students should be encouraged to help with small household chores and treat your home with care.

Student’s use of all facilities is negotiated with the homestay family.

Payment arrangements ✓ Study Abroad Program of up to 1 year

• paid by IES on the student’s behalf

• payments calculated from the day of arrival

• paid fortnightly (1 week in arrears and 1 week in advance).

✓ High School Graduate Program

• paid by student direct to the homestay parent once per fortnight

It is important that a routine for payment and receipt be established. Homestay families are strongly advised to keep a record of payments from their student and provide receipts to the student.

IES encourages students to pay homestay families via electronic funds transfers for record keeping purposes.

DamageStudents/their parents are responsible for covering costs of any damage caused by the student to the homestay accommodation.

‘Damage’ does not include normal wear and tear on household items, fixtures and fittings. Dirty marks/stains on carpets or walls are not considered ‘damage’ other than in exceptional circumstances.

Prior to your student’s departure, you are strongly encouraged to check the room with them. If there is any resulting damage to the room caused by your student, you should settle payment promptly.

Homestay arrangements – Costs and charges

If the homestay and student are in dispute over settling a claim, the IES Unresolved / Disputed Homestay Claims Form must be completed and returned to IES. IES may be involved to assist in the settlement of the claim or will fund a mediator to resolve the situation. In these instances, authorisation is required from IES before any repairs are undertaken.

The Unresolved / Disputed Homestay Claims Form is available from IES, the school and the Homestay Portal.

Claims must be lodged within 14 days of the student leaving your home.

Room holding feeStudents in the Graduate Program who travel without their homestay family are advised that a holding fee is required to be paid if they will be away from their homestay for more than 1 week. The holding fee ensures the student continues to have sole occupancy of the room and provides security for their possessions.

Room holding fees do not apply to Study Abroad Program students.

Care during holidays/ fill-in homestaysIf you are going away and your international student is not accompanying you, please contact your Accommodation Officer as soon as possible to discuss the intended temporary care arrangements.

International Education Services (IES) must be informed at least 4 weeks prior (where possible) that you will be absent from the home.

It is preferred that the fill-in homestay stays in your home while you are away to ensure the least amount of disruption to the international student(s) and their studies. If this is not possible, homestays can liaise with other accredited homestay families to assist in looking after international students in times of need. All homestay families are encouraged to attend IES networking events so that you have the opportunity to meet other homestay families in your area.

Your nominated fill-in homestay should be an adult over the age of 25 who you trust to be in your home and with the care of your international student(s) and have a valid working with children check.

The agent and the student’s family will be informed of the temporary arrangements.

End of year arrangementsMany international students return home at the end of the school year but they must comply with the school’s attendance expectations leading up to the end of the school year.

On completion of their program, and before leaving, students are required to:

✓ Complete a school leaver’s form.

✓ Return all school equipment and materials to their school.

✓ Fulfil any other school requirements.


After the initial settling in period with your international student, a routine of school and weekend activities will be established and you will be more relaxed with each other. However, as your new family member is absorbed into the family concerns may arise.

Common concernsSome common areas of concern tend to be around:

✓ food

✓ telephone and computer/internet use

✓ water and electricity use

✓ going out.

Refer to Section 6 – Expectations, and other relevant sections of this handbook to assist you in resolving any concern.

Support for homestay familiesYour ISP Manager can support and assist you on a range of issues including:

✓ study, attendance, behaviour issues

✓ late homestay payments - this can indicate problems with the transfer of funds or that the student has not budgeted well

✓ reinforcing homestay expectations and rules

✓ damage caused to the home or facilities in the home.

If the school feels there are serious issues involved, they will refer the matter to IES for assistance.

How to resolve concernsStudents are encouraged to speak with their ISP Manager if there is dispute, discomfort, danger or worry about staying in the homestay accommodation. If the matter is urgent they are advised to call the IES Emergency Phone number so that an IES representative can help them resolve the situation.

IES Accommodation Officers are also available to assist both students and homestays in resolving concerns. If the issue cannot be resolved readily it can be referred to the Executive Manager, International Student Services. In extreme cases where the issue is still not resolved IES may refer the issue to an independent mediator.

Change of homestayAny change in homestay must be negotiated with and approved by IES. Students may not move until this has occurred. A change of homestay will be arranged in cases where a difficult situation between a student and the homestay cannot be resolved.

IES will notify the Immigration Department on behalf of the student of any change of accommodation and contact details.

Do not take it personally if your student requests a change of homestay, it is not a reflection of your home, family or care for the student. Students frequently ask to move for reasons which seem trivial to us but are important to them.

IES will confirm with you the new arrangements for your student. Generally arrangements will be made for your student to move on the day the next homestay fees are due.

If your student moves prior to the homestay fee due date, a refund of unused homestay fees directly to the student or to IES may be required.


Resolving concerns

Please contact IES immediately if your student moves from your home without arrangement by IES. Similarly, please do not accept a new student if this has not been confirmed by IES. If you are accepting a student from another provider, please inform IES as there are conditions about the placement of students that we must adhere to.

If you have a student staying with you, you may withdraw as an IES homestay host by providing at least four weeks’ notice. This gives IES time to make alternative arrangements.

IES may revoke your status as a homestay provider if there is a serious incident, complaint or emergency involving the student. In such circumstances, IES will give you notice that the student will leave your home with immediate effect.

GrievancesIn the event of a dispute between you and your student that is unable to be resolved, you must contact the school’s International Student Program Manager promptly for assistance to resolve issues. You must also:

✓ ensure students have the contact details of the IES 24 hour emergency phone and carry the IES emergency card with homestay contact details; and

✓ contact IES and the International Student Program Manager within 48 hours where there may be damage caused by the student to the home or facilities in the home.


What to do if my student does not return homeThere are a number of factors that may be relevant to how worrying this is. The following questions should be considered and may alleviate your worry; they will be asked if you call the IES emergency number.

✓ Where was the student going?

✓ Who were they with?

✓ When were they expected home?

✓ Are they answering their mobile phone?

✓ How old are they?

✓ How long have they been here?

✓ Is this out of character?

✓ Do you have contact details for a friend of your student or another homestay family who might know where your student is?

If calling the IES emergency number you will need to know your student’s full name as it appears on their passport.

If there are real concerns for your student’s welfare and safety after calling the IES emergency number it may be necessary to call the police to report your student as a missing person. A person does not have to be missing for 24 hours before being reported.

Accidents or emergencies AmbulanceCall 000 for an ambulance for any medical emergency.

Emergency medical or dental treatment

✓ arrange as necessary

✓ inform the ISP Manager or IES on the next working day.

Urgent hospital admissionArrange any urgent admission to hospital and contact the ISP Manager at your student’s school if during the day or the IES Emergency Phone Number out of hours. IES will inform the agent/parents.

Urgent return homeIf your student needs to return home urgently for medical treatment or because of a family matter, please contact either the ISP Manager at your student’s school or IES so assistance can be given if required. IES is also required to notify The Immigration Department and defer the student’s enrolment.

Emergencies


Create positive memoriesAs they approach the end of their stay, some students, particularly those who have been in Australia for a long time, can become withdrawn and apprehensive about saying goodbye to their friends, teachers and ‘second family.’

There are lots of ways to make this transition easier for them to ensure their last memories of Australia are happy and positive. Some host families create memory books containing mementos, photos and messages, and many give their student a small going-away party.

However, there are also a number of practical tasks your student will appreciate your help with:

✓ when it’s time to pack, explain the maximum luggage allowance and any restrictions on items to be carried in the student’s hand luggage

✓ assist them to pack and ship any large items via post or courier

✓ help with any final arrangements they need to make, for example, closing bank accounts, exchanging leftover currency, or shopping for gifts to take home

✓ check you have your student’s correct home address and contact details to enable you to forward any belongings and future mail

✓ on the day of departure, take them to the airport and stay with them until they have checked in and are safely through to the departure area.

Staying in touchOne of the most rewarding things about homestay is the connections and friendships that are made between host families and students from all over the world.

Most like to stay in contact after the homestay ends but please ensure that you and other members of your household maintain the same standard of appropriate and respectful communication expected during the homestay. If in doubt, particularly if you plan to communicate with young children, please seek permission from the student’s parents or legal custodian.

Saying goodbye


Recipes


Ingredients125 ml (½ cup) vegetable oil

100 g snake beans, cut into 3 cm lengths

250 g green prawns, cleaned and peeled, tails intact (see Note)

1 red capsicum, thinly sliced

1 onion, sliced

2 eggs, lightly beaten

1½ tbsp Madras curry powder, mixed with 2 tbsp water to form a paste

300 g rice vermicelli noodles, soaked in cold water for 15 minutes, drained

160 g (2 cups) bean sprouts

60 ml (¼ cup) soy sauce

Coriander leaves and lime wedges, to serve

InstructionsHeat 1 tbsp oil in a wok, heavy-based frying pan or skillet with high sides until hot. Add beans, reduce heat to medium–high and stir-fry for 5 minutes or until charred. Transfer beans to a large bowl and set aside. Add prawns to pan, stir-frying for 1 minute or until curled, slightly opaque and pink. Transfer to bowl with beans.

Add 2 tbsp oil to wok or pan and stir-fry capsicum and onion for 3 minutes or until tender. Transfer to bowl with beans.

Reduce heat to medium–low, pour eggs into pan, swirling around to coat sides of wok or pan to create a thin omelette. Cook for 2 minutes or until just cooked. Transfer omelette to a chopping board, roll it up and cut into thin slices. Set aside.

Add remaining 65 ml oil to wok or pan, then add curry paste and noodles, stir-frying over medium heat until completely combined. Add bean sprouts and reserved prawn and bean mixture, stir-frying for 5 minutes or until noodles are just cooked. Add omelette slices, pour over soy sauce, then divide among bowls. Scatter coriander over noodles and serve with lime wedges on the side.

Singapore Noodles

Serves 4 Preparation 15 minsCooking 20 minsSkill level Easy

IES, schools and homestays work together to create a safe environment where international students can pursue academic study and personal development.

Once you become an IES homestay, you are expected to maintain the standards set by IES, and:

✓ comply with the Terms and Conditions for Homestay Providers

✓ meet with the school’s ISP Manager or delegate regarding your student’s welfare as required

✓ where possible, attend homestay meetings and information/networking sessions run by IES or the host school

✓ ensure compliance with relevant laws (for example, Child Protection, home fire safety)

✓ know what to do in an emergency or ‘critical incident’

✓ agree to visits by the school/IES to check the welfare arrangements and facilities you provide to students.

If you fail to comply with IES Homestay Program Terms and Conditions, IES may revoke your status as an approved homestay provider.

Homestay monitoring and future placements



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Your Student’s favourite recipes from home

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Student farewell message






Organisation About Website and ContactHealthdirect Australia

Health information and advice. Resources are also available in Chinese and Vietnamese.

healthdirect.gov.au

Speak to a registered nurse: 1800 022 222

Headspace Learn about mental health. Information to support a young person going through a tough time.

headspace.org.au

Youth Beyond Blue

Helpful tips and strategies to help a young person who is feeling stressed, anxious or depressed.

youthbeyondblue.com

24 Hour Support: 1300 22 4636

App: Youthbeyondblue The Check-in

SA Health Services

The SA Health Mental Health Triage Service is the main point of access into mental health services

sahealth.sa.gov.au

24 Hour Service: 13 14 65

Lifeline Information, tool kits and fact sheets on a range of mental health topics.

lifeline.org.au

24 Hour Crisis Line: 13 11 14

Kids Helpline Help on how to deal with issues such as passive or aggressive communication, cyberbullying and cultural differences and conflict.

kidshelpline.com.au

24 Hours ‘Any time, any reason’: 1800 55 1800

Emergency Services 000

Police Assistance 131 444

IES Emergency Phone 0401 123 205

Important numbers and resources

If you have any concerns about your student’s wellbeing, please make contact with the ISP Manager at your student’s school. They will be able to assist with advice on further action or support for the student. You are also welcome to contact the International Student Services team at IES.

If you have significant concerns after hours, please contact the IES emergency phone on 0401 123 205.

There are a number of organisations that provide information and resources covering a wide range of issues and topics. As a homestay parent, you may find some of these websites useful.


http://healthdirect.gov.au

http://headspace.org.au

http://youthbeyondblue.com

http://sahealth.sa.gov.au

http://lifeline.org.au

http://kidshelpline.com.au

Apps you may want to know about

These apps cover everything from keeping safe to mental health and study life. The Kids Helpline has a complete list of other apps that may be of interest.

Help Me This app is designed to educate young people about safety and help keep them safe in personal emergency situations.

Headspace Guided meditations and mindfulness techniques that bring calm, wellness and balance to life.

MindMax An app to maximise wellbeing and resilience.

Space An app to help break mobile phone addiction.

Fabulous A personal motivation coach and happiness trainer.

My Study Life A cross-platform planner for students designed to make study life easier to manage.

Pocketbook An app to assist with budgeting and managing personal expenses.

Future Quest This app will help students to explore different career directions and gain an insight into options for their future.


Notes


“We love following our rather large ‘family’ on their respective journeys from their teens through to adulthood and have found providing homestay for the past 15 years to be a wonderful and extremely rewarding experience.” – Wendy and Philip


South Australian Government SchoolsInternational Education Services Department for Education Ph: +61 8 8226 3402 [email protected] internationalstudents.sa.edu.au facebook.com/SAGShomestay

Department for Education T/A South Australian Government Schools CRICOS Provider Number: 00018A.

©2019, Department for Education. Disclaimer: The information contained in this publication is correct at the time of printing but may be subject to change without notice.

Tourism images courtesy of South Australian Tourism Commission and Tourism Australia.

The Department for Education assumes no responsibility for the accuracy of the information provided by third parties.

Documents

South Australian Government Schools Homestay Family Handbook · 2019. 8. 29. · Handy hints 20 Things to do 30 Introduction 06 Homestay Program 07 ... moving to a new ‘home.’