SORTA PLANNING AND OPERATIONS COMMITTEE ... and Ops Packet...Proposed Resolution: Approval of Contract for Security Services at Riverfront Transit Center Mr. Weil requested approval

The SORTA Board of Trustees may go into Executive ldquoClosedrdquo Session under the Ohio Open Meetings Act Section 12122(G)(1) To consider appointment employment dismissal discipline promotion demotion or compensation of a public employeehellip Section 12122(G)(2) To consider the purchase of property for public purposeshellip Section 12122(G)(3) Conferences with an attorney for the public body concerning disputes involving the public body that are the subject of pending or imminent court action Section 12122(G)(4) Preparing for conducting or reviewing negotiations or bargaining sessions with public employeeshellip Section 12122(G)(5) Matters required to be kept confidential by federal law or regulations or stat statues Section 12122(G)(6) Details relative to the security arrangements and emergency response protocols for a public body or a public office Section 12122(G)(8) To consider confidential information related to the marketing plans specific business strategy production techniques trade secretshellip

SORTA PLANNING AND OPERATIONS COMMITTEE MEETING

TUESDAY FEBRUARY 12TH 2019- 900 AM SORTAMETRO BOARD ROOM 602 MAIN STREET SUITE 1200

CINCINNATI OHIO General Items Call to order Pledge of Allegiance Recite Mission and Vision Statement 1 Approval of Planning amp Operations Committee Minutes January 8th 2019 Briefing Items

2 RTC Quarterly Update (Mike Nagy) 3 MaaS Schedule Update(Khaled Shammout) 4 FaStops Project Update (Khaled Shammout) 5 Service Change OpportunitiesMobility on Demand Update (Khaled Shammout amp Mark McEwan) 6 Ridership Reports for January 2019 (Mark McEwan)

Action Items

7 Proposed Resolution Approval of 2019-2021 Title VI Program Update (Khaled Shammout) 8 Proposed Resolution Approval to Purchase In-Ground Bus Lifts at Queensgate Garage (Mike Nagy)

Other Items Adjournment

The next regular meeting of the Planning amp Operations Committee has been scheduled for Tuesday March 12th 2019 at 900 am the SORTAMetro Board Room

602 Main Street Suite 1200 Cincinnati Ohio

PLANNING amp OPERATIONS COMMITTEE TUESDAY JANUARY 8TH 2019 ndash 900 AM

SORTAMETRO MT ADAMS BOARD ROOM 602 MAIN STREET SUITE 1200

CINCINNATI OHIO COMMITTEEBOARD MEMBERS PRESENT Heidi Black Allen Freeman Blake Ethridge Robert Harris Kreg Keesee Pete McLinden Mary Miller Gwen Robinson and Kathleen Wyenandt COMMITTEE MEMBERS ABSENT Brendon Cull STAFF MEMBERS PRESENT Dwight Ferrell Donna Adkins John Edmondson Dan Feldman Pat Giblin Paul Grether Adriene Hairston Darryl Haley Brandy Jones Caprice Jones Maria Jones Michelle Jeng Mark McEwan Ted Meyer Mary Moning Cindy Resor David Riposo Judy Ross Shannel Satterfield Khaled Shammout TJ Thorn and Mike Weil OTHERS PRESENT Kim Schaefer (Vorys Sater Seymour amp Pease LLP) Alana Tucker (Government Strategies) Hannah Sparling (Media) Carolyn Miller (LWV) Taylor Liggins (Cincinnati Chamber) 1 Call to Order

Ms Robinson called the meeting to order

2 Pledge of Allegiance

The Pledge of Allegiance was recited

3 SORTArsquos Vision and Mission Statements

SORTArsquos vision and mission statements were recited

4 Approval of Minutes of December 11th 2018

Mr Freeman made a motion that the minutes of the December 11th meeting be approved as previously emailed and Ms Miller seconded the motion By voice vote the Committee approved the minutes

5 MaaS App Update

Mr Shammout updated the Committee on the process and progress of the Mobility As A Service App This updated included the current procurement state future fare simplification and its schedule The Committee accepted the report as presented

6 Reallocate and Mobility Demand Update

Mr McEwan provided an update on the three key points Cut Routes Reallocate Service and Mobility on Demand regarding the underperforming local and express routes at the Committees request in December This updated included new recommendations and mobility on demand options The Committee asked staff to continue the Route 28 service and monitor its productivity and requested more mobility on demand service options for Routes 1amp 50 The Committee also requested a modified timeline regarding the implementation of a service change timeline Staff agreed to provide an update at the February meeting

7 Ridership Reports for December

Ms Robinson deferred this report stating information was available in the Board books

8 ODOT Annual State Safety Oversight Program Status

Mr Thorn reviewed the annual ODOT Safety Oversight Program Status Report noting that the report indicated that the Cincinnati Streetcar safety program is being managed properly and deadlines are being met

9 Proposed Motion Approval of Agency Safety Plan-Bus

Mr Thorn requested approval of the System Safety Program Plan (SSPP) ndash Bus as the Interim Public Transit Agency Safety Plan He briefed the Committee of the Public Transportation Agency Safety Plan (PTASP) final rule (49 CFR Part 673) that becomes effective on July 19 2019 and that each transit operator is required to certify that it has a safety plan meeting the requirements of the rule by July 20 2020 The Committee agreed to recommend this resolution to the SORTA Board for approval

This item was moved to the January Board Consent Agenda

10 Proposed Motion Approval of Agency Safety Plan-Rail

Mr Thorn requested approval of the System Safety Program Plan (SSPP) ndash Rail as the Interim Public Transit Agency Safety Plan The Committee agreed to recommend this resolution to the SORTA Board for approval

11 Proposed Resolution Approval of Contract for Security Services at Riverfront Transit Center

Mr Weil requested approval to enter into a three (3) year contract with a two (1) year options with National Alliance Security at a total estimated cost of $384982 for security services at the RTC The Committee agreed to recommend this resolution to the SORTA Board for approval

12 Proposed Resolution Approval to Purchase Paratransit Vehicles

Mr Edmondson requested approval to execute a five (5) year contract with Transportation Equipment Sales Corp (TESCO) for the purchase of paratransit vehicles at cost not to exceed $4251995 The Committee agreed to recommend this resolution to the SORTA Board for approval

13 Proposed Motion Approval of Modification for Appointment of OKI Board

This motion is to appoint Darryl Haley as SORTArsquos representative to the OKI Board of Trustees and David Riposo as the alternate The Committee agreed to recommend the motion to the full Board for approval

14 New Business

The next regular meeting of the Planning and Operations Committee has been scheduled for Tuesday February 12th 2019 at 900 am

15 Adjournment The meeting adjourned at 1035 AM

February 2019

BRIEFING ITEMndash QUARTERLY UPDATE RTC REPAIRS STRATEGIC PLAN GOAL OBJECTIVE

bull Operational Excellence

RECOMMENDATION This is a briefing item No action is required at this time

BUSINESS PURPOSE

bull Presentation to provide a progress report regarding the Riverfront Transit Center repairs

SUBMITTED BY

Mike Nagy Project amp Facility Manager

Attachments Presentation

Quarterly Update RTC Repairs

Tasks and Timeline bull Mobilization began 91918 bull Task 1 (Debris cleanup and power washing) 918-119 bull Task 2 (Drain Cleaning) 1018 bull Task 3 (Electric ReplacementRepairs) 918-119 bull Task 4 (HVAC VFDrsquos Column Vents Ductwork) 918-119 bull Task 5 (Elevators) 918-319 bull Task 6 (IT Equipment) 1018-119 bull Task 7 (Security Equipment) 1018-119 bull Task 8 (Inspect amp Abate Mold) 1018 bull Task 9 (Exhaust Fans amp Miscellaneous Repairs) 918-1118

Progress Update

bull Contractor has awarded all sub-contractors bull Task 1 Cleaning and pressure washing is complete bull Task 2 Drain Cleaning is complete bull Task 3 Temporary electric is in place Electrical components

are ordered estimated delivery 121 bull Task 4 Ventilation system is disassembled for cleaning bull Task 5 Elevator lead time 24 weeks estimate completion 319

( have approved shop drawings)

Progress Update (Cont)

bull Task 6 IT Equipment is in process bull Task 7 Security Equipment is in process bull Task 8 Mold Abatement is in completed bull Task 9 FansMiscellaneous is in completed with the

exception of O2 sensor and monitoring system (awaiting delivery)

Completion Timeframe

bull Project involves 9 task items

bull Total completion of the project is mid to end of March 2019 ( this is the lead time for the elevators)

bull NOTE Other than the elevators 8 of the 9 task will be completed by the end of February 2019 total completion June 2019 (elevators)

Questions

February 2019

BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE

BUSINESS PURPOSE

bull Presentation to provide detailed schedule regarding MaaS

SUBMITTED BY

Khaled Shammout Director of Development

REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019

Presentation Outline

bull Implementation Schedule bull Next Steps

App Implementation Schedule (weeks)

Procurement of App Evaluation amp Contract

Kickoff

Finalize Design App

Development Merchant

Account Setup

Handheld Validators

Development

Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators

Acceptance Testing

Training

RFP Development

Regional Fare Structure amp Model Development

Kickoff Consultant Selection

Preliminary Fare Structure

Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval

A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y

Consultant Procurement

Next Steps

bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19

Thank you

Appendix

February 2019

BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE

BUSINESS PURPOSE

bull Presentation to provide bus stop optimization

SUBMITTED BY

FAStops - Bus Stop Spacing Optimization Planning and Operations Committee

February 12 2019

Pilot ProjectmdashObjectives

bull Metrorsquos project to enhance customersrsquo experience by

bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities

bull Overall improved service for customers

Pilot ProjectmdashCompleted Tasks bull December lsquo18

bull Analyzed and finalized 5 routes for Pilot bull Project website went live

bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings

Route Direction

No of Stops Eliminated

Expected Time Savings (Minutes)

IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954

bull July 2017 bull Boardrsquos Direction to Carry Out Study

bull May 2018 bull Consultant Hired amp Kickoff Meeting

bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops

bull October rsquo18 bull Drivers and staffrsquos surveys

bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos

Pilot ProjectmdashCurrent Activities

bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for

potential changes bull Identified 10 locations for new

benches (in Pilot area) bull 15 Shelters (in pilot area) are part

of new shelters contract

2019 FAStops Pilot Program Public Outreach

DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm

1292019 Oakley Public Library 12 - 2 pm

242019 Northside Public Library 12 - 2 pm

252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm

FAStopsmdashNext Steps

BUS STOP

INVENTORY

THANK YOU

FAStops Overview bull What is the purpose of FAStops

oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs

bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and

locations of bus stops

Stop Balancing Benefits bull Faster Fewer stops means more time

spent moving

bull More reliable More likely to stay on schedule

bull Smoother ride Less stop-and-go service

bull Better facilities Target priority stops for improvements

Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18

of Stops eliminated

time savings (sec)

time savings (min)

time savings (sec)

time savings (min)

time savings (sec)

time savings (min)

Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300

Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300

Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148

Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354

Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954

Pilot ProjectmdashTasks Completed Since Dec lsquo18

bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each

route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey

Tasks Completed bull Completed Inventory of asymp 4500 stops

bull Gathered input from o Operators o Staff

bull Developed o SORTA Bus Stop

Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection

Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot

Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing

oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density

bull Other Considerations o Serving key locations special needs and ADA

Surrounding Environment Density Stops in

Density Range Desired Stop Spacing (feet)

Stops per mile

High Density gt 20 residents per acre

gt 10 jobs per acre 962 800 ndash 1100 5 - 7

Moderate Density 10-20 residents per acre

5-10 jobs per acre 1684 1000 - 1300 4 - 5

Low Density lt 10 residents per acre

lt 5 jobs per acre 1851 1300 - 1800 3 - 4

Pilot Routes Priority travel corridors bull High ridership routes crosstown amp

commuter services

Corridor segments bull Use time points to measure

improvement bull Minimize conflict with other routes

Geography bull Equity coverage

Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot

o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)

bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination

Pilot Route Segment Stops in pilot area

Stop Removal

Number of Stops for Removal

Route 41 In its entirety 284 24 69

Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22

Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13

Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24

Public Engagement bull FAStops news release and project website ndash

live on 1211 bull CARTO online visualization

o Live view of existing stop conditions by 1211 (internal staff)

bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations

bull Pilot in service ndash March

Next Steps bull Draft Pilot stop spacing analysis and public feedback

bull Pilot rollout and performance measuring

bull System-wide stop spacing analysis

February 2019

BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE

BUSINESS PURPOSE

bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule

SUBMITTED BY

Khaled Shammout Director of Transit Development

Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019

bull Routes 1 and 50 bull Approach to Implementing On Demand

Service ndash Options ndash Schedule ndash Resources Required

Routes 1 amp 50-Update

Figures are average monthly (12017 - 122018)

Ridership

Productivity

Routes 1 amp 50mdashSummary bull Ridership is very low and

sporadic bull Most current passengers have

alternative routes within 14 -13 mile

bull Neither route provides enough density for route deviation service ndash May be candidates to other

on-demand services

APPROACH TO IMPLEMENTING ON DEMAND SERVICE

On Demand Service bull Meet the transportation needs

of an entire community bull Interface with the fixed route

network bull Serve locations on demand

along a 1 frac12 mile wide corridor bull Provide current ACCESS clients

with more mobility options bull Provide real time

responsiveness

Mobility on Demand Strategies

Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile

Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile

Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile

Costs of Flex Route Alternatives

Palo Alto-2016

Impacts on Agency

bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations

bull Staff impacts bull Softwaretechnical tools

ndash Low tech approach using Trapeze ndash High tech alternatives

bull Transition schedule ndash program within service cuts timeframe

Implementation Needs

bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)

bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000

bull Acquisition of on-demand scheduling software ndash Cost $100000-150000

Planning amp Implementation Schedule (months)

1 Week Kick Off amp

Project Management

16 Weeks New Bus Network

bullPublic Engagement bullBus Network Alternatives bullBus Network Selection

5 Weeks Action Plan

bullAction Plan bullFiscal Capacity and Implementation Guidance

3 Weeks Gap Analysis

bullCurrent Operations Analysis

bullMarket Analysis

1 Week Board Presentation amp

Approval

4 Weeks Title VI Analysis

bullTitle VI Methodology bullService Equity Analysis

24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption

24 Weeks Flex Software

bullProcurement bull Implementation bullTraining

8 Weeks Training

bullCall Center bullDispatch bullSchedulers bullDrivers

16 Weeks OutreachMarketing

bullMarketing campaigns bullPublic outreach and Involvement

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

Next Steps bull Hire a consultant to assist with planning and

design of on-demand service bull Investigate the available software options

Thank you

Appendix

Jacksonville FL

Palm Tran FL

Average Monthly Cost per Passenger (12017 - 122018)

December 2017 Service Change Ridership Trends

Route 2016 Ridership 2017

Ridership

Estimated Service

Change Net Difference

Estimated Service Change

Ridership

versus 2018 Net Difference

2018 Ridership

28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801

50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987

29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329

Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased

Recommended Routes for Cutting

Route Productivity (PassHr)

Annual Ridership

Annual Operating

Annual Revenue

Annual Net Cost

1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424

Total 82241 $ 1128160 $ 117376 $ 1010784

bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000

bull Route 4 ndash Improve Sunday frequency

bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p

bull Route 51 ndash Improve WKD SA amp SU frequencies

bull Route 77 ndash Add trips

Recommended Improvements

Potential Service Enhancements

Route Service Improvement Current Productivity

Annual Operating Cost

Annual Ridership Change

Annual Revenue

Annual Net Cost

33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717

51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312

51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914

51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090

77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721

Total $ 868880 97335 $ 139866 $ 729014

bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+

Route Weekday Vehicles Removed

1 1 28 2 50 2

Total 5

Change in Number of Buses Number of buses not needed due to service cuts (weekday)

Route Weekday Vehicles

Saturday Vehicles

Sunday Vehicles

33 1 1 0 17 0 0 2 4 0 0 3

78 0 0 2 51 0 1 1

77X 1 0 0 Total 2 2 8

Number of buses required to run additional service

February 2019

BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018

STRATEGIC PLAN GOAL OBJECTIVE

bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time

BUSINESS PURPOSE

bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector

bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances

SUBMITTED BY

Mark McEwan Manager of Service Analysis

January 2019 Ridership

Report

LocalExpress Ridership

ACTUAL BUDGET VARIANCE

() 2018

VARIANCE ()

TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577

EXPRESS 72596 74470 -25 -1874 78292 -73 -5696

YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273

Current Year Prior Year Budget 2

LocalExpress KPIs

ACTUAL KPIBUDGET VARIANCE

PASSENGERS PER HOUR (LOCAL)

167 207 -40

PASSENGERS PER TRIP (EXPRESS)

139 162 -23

AVERAGE RIDERSHIP (WD) 42235 42474 -239

AVERAGE RIDERSHIP (SA) 16546 15670 876

AVERAGE RIDERSHIP (SU) 10559 10087 472

Current year Prior year KPIBudget 3

LocalExpress KPIs

ACTUAL KPI VARIANCE

OTP (LOCAL)

OTP (EXPRESS)

COST PER PASSENGER (LOCAL)

$641 $557 +$084

COST PER PASSENGER (EXPRESS)

$1192 $900 +292

280280 ++ COST RECOVERY (LOCAL) 306 280 +26

COST RECOVERY (EXPRESS) 309 350 -41

ON TIME PERFORMACE (LOCAL) 839 880 -41

ON TIME PERFORMANCE (EXPRESS) 837 880 -43

Current year Prior year KPI 4

LocalExpress Missed Trips

ACTUAL TOTAL TRIPS OF TRIPS OPERATED

MISSED TRIPS (ALL SERVICE) 140 64875 998

Current year Prior year

NO OPERATOR AVAILABLE 38 27

MECHANICAL ISSUE 34 243

TRAFFIC INCIDENT 28 20

LATE OPERATIONS 25 179

OTHER 15 107

REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS

Access Ridership

ACCESS PARATRANSIT

ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()

TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245

YTD 18433 18466 -02 -33 18479 -02 -46

Current Year Prior Year Budget

Access KPIs

ACTUAL KPI VARIANCE

COST PER PASSENGER $3479 $3200 +$279

ON-TIME PERFORMANCE (OTP) 920 930 -10

PASSENGERS PER HOUR 235 220 +015

COST RECOVERY 111 140 -29

Current year KPI 7

Cincinnati Bell Connector

CB Connector Ridership

() FY2018 VARIANCE ()

TOTAL 22362 19190 165 3172 17220 299 5142

FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315

Current Year

Prior Year

Budget

CB Connector KPIs

ACTUAL KPI VARIANCE

COST PER PASSENGER $130 $410 $89

AVERAGE HEADWAY (PEAKOFF-PEAK) 13281539 12001500 +128+039

PASSENGERS PER HOUR 177 528 -351

Current Year

Prior Year

Monthly Route Performance Measures

Route Passenger KPIs - December

KPI Av erage Minimum Standard Benchmark12

Route Cost KPIs - December

Route Revenue KPIs - December

Route OTP KPI - December

BOARD OF TRUSTEES

SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY RESOLUTION NO 2019-xx

APPROVAL OF 2019-2021 TITLE VI PROGRAM UPDATE WHEREAS

1 As a recipient of Federal Transit Administration (FTA) financial assistance SORTA must carry out US Department of Transportation (DOT) Title VI regulations It is the policy of the Southwest Ohio Regional Transit Authority to follow Title VI of the Civil Rights Act of 1964 as amended

2 All recipients of FTA funds must submit an updated Title VI Program approved by

the board of directors to their FTA regional civil rights officer once every three years 3 The last Title VI report was submitted to the FTA in December 2016 and was

approved by the Board under Resolution 2016-09 SORTA staff has completed the analyses and documented the results for the 2019 update that follows the revised rules described in FTA Circular 47021B dated October 1 2012

4 The Program Update is due April 1 2019 a copy of which is attached hereto and

incorporated by reference herein 5 Staff recommends the Board adopt the 2019 Title VI Update and authorize staff

to submit the Triennial Program Update to the FTA

THEREFORE BE IT RESOLVED

6 The Board hereby adopts the 2019 Triennial Title VI Program Update as developed by staff and authorizes and directs the Interim CEOGeneral Manager Interim COO or the CFOSecretary-Treasurer to submit the Program Update to the Federal Transit Administration on behalf of SORTA

Attachments Action Item

Report Presentation

February 2019

APPROVAL OF 2019-2021 TITLE VI PROGRAM UPDATE

bull Strategic Partnering bull Operational Excellence

RECOMMENDATION

Approval of the 2019-2021 Title VI Program Update

FINANCIAL CONSIDERATIONS

bull No financial considerations

BUSINESS PURPOSE

bull Federal Transit Administration (FTA) requires that all direct and primary recipients document their compliance with Department of Transportationrsquos (DOTrsquos) Title VI regulations by submitting a Title VI Program Update to their FTA regional civil rights officer once every three years or as otherwise directed by FTA For all recipients (including sub-recipients) the Title VI Program Update must be approved by the recipientrsquos board of directors or appropriate governing entity or official(s) responsible for policy decisions prior to submission to FTA For State DOTs the appropriate governing entity is the Statersquos Secretary of Transportation or equivalent Recipients shall submit a copy of the Board resolution meeting minutes or similar documentation with the Title VI Program Update as evidence that the board of directors or appropriate governing entity or official(s) have approved the Title VI Program Update FTA will review and concur or request the recipient provide additional information

bull Providers of fixed route public transportation shall also adopt system-wide service policies to ensure service design and operations practices do not result in discrimination on the basis of race color or national origin The following service policies differ from service standards in that they are not necessarily based on a quantitative threshold

o Major Service Change Policy o Disproportionate Burden Policy o Disparate Impact Policy

PROCUREMENT CONSIDERATIONS

bull No procurement considerations

DMWBE CONSIDERATIONS

bull No DMWBE considerations

LEGAL CONSIDERATIONS

bull 42 USC sect 2000d bull DOT 49 CFR Part 21

o Title 49 CFR Section 219(b) o FTA Circular 47021B

APPROVAL OF CONTRACT Khaled Shammout Darryl Haley Director of Transit Development Interim CEOGeneral Manager

TITLE VI PROGRAM 2019 UPDATE

PLANNING AND OPERATIONS COMMITTEE

February 2019

Purpose

bull Seek Board approval for the 2019 Title VI Program updates

bull Title VI of the Civil Rights Act of 1964 ndash ldquoNo person in the United States shall on the ground of

race color or national origin be excluded from participation in be denied the benefits of or be subjected to discrimination under any program or activity receiving Federal financial assistancerdquo

--42 USC Section 2000d

Metrorsquos Commitment to Title VI bull Demonstrates equal access

ndash Services ndash Language

bull Rail amp bus system-wide service standards ndash Service KPI ndash Amenities ndash Stops

bull Policy definitions for equity analysis ndash Major service change disparate impact (minorities) amp

disproportionate burden (low-income persons) bull Complaint procedures bull Public Participation Plan

Changes in 2019 Program bull No major programmatic changes since 2016 bull Updates

ndash Demographic data ndash Limited English Proficiency (LEP) ndash Public participationoutreach ndash Monitoring of service standards ndash Title VI complaints

Limited English Proficiency (LEP) bull Not much change since 2016 update

ndash 275 of service area population are LEP individuals ndash As in 2016 update only Spanish language meets the LEP

threshold (over 1000 individuals who speak English less than very well)

ndash Only 14 out of 4621 surveys handed out (in 2018) were requested in Spanish

ndash Out of 3400 calls the Customer Service office receives per month less than one person requests language assistance

bull As in 2016 update SORTA is required to provide its vital documents in Spanish as a minimum

Inclusive Public OutreachPublic Participation

bull Completed 37 public outreach activities from 2016-2018

bull Title VI Complaints

ndash Two were received since 2016 ndash Both were investigated and

closed

Monitoring ndash No Disparate Impacts or Disproportionate Burdens

bull 2016 Mobile Ticketing Equity Analysis ndash No disparate impact or disproportionate burden were found

bull 2017 Local Route Service Equity Analysis ndash No disparate impact or disproportionate burden were found

bull 2018 Express Route Service Change Equity Analysis ndash No disparate impact or disproportionate burden were found

Route Avg Wkd Peak Headway

Avg Wkd Off-Peak Headway

Avg Sat Headway

Avg Sun Headway

Avg Vehicle Load (Wkd)

Avg Vehicle Load (Sat)

Avg Vehicle Load (Sun)

On-time Performance

System Avg 36 min 41 min 44 min 47 min 036 032 032 820 Minority Route Avg 32 min 41 min 44 min 47 min 036 032 032 815 Non-Minority Rt Avg 49 min No Routes No Routes No Routes 039 No Routes No Routes 838

Service Area Demographics

Population 2012-2015 2016-2018 2019-2021

Service Area Minority 32 32 355

Service Area Low Income 16 16 185

Next Steps

bull Board approval of 2019 Title VI Program update

bull Submission to FTA by April 1 2019

THANK YOU

April 2019

TITLE VI PROGRAM UPDATE

SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY (SORTA) 602 Main Street Suite 1100

Cincinnati Ohio 45202-2549

TABLE OF CONTENTS

INTRODUCTION 2

POLICY STATEMENT 2

PART 1 4

1 GENERAL REQUIREMENTS 5

11 TITLE VI POLICY AND COMPLAINT PROCEDURE 5

12 ACCESS TO SERVICES BY PERSONS WITH LIMITED ENGLISH PROFICIENCY 7

13 SORTA SUB-RECIPIENTS 14

14 PUBLIC PARTICIPATION PROCESS 15

PART 2 18

2 PROGRAM SPECIFIC REQUIREMENTS 19

21 DEMOGRAPHIC DATA AND MAPS 19

22 SERVICE STANDARDS 19

23 SERVICE POLICIES 20

24 DISPROPORTIONATE BURDEN amp DISPARATE IMPACT POLICY 24

25 MONITORING 27

26 PUBLIC NOTICE OF TITLE VI PROGRAM 28

APPENDICES 29

APPENDIX A PUBLIC NON-DISCRIMINATION NOTICE COMPLAINT PROCEDURE AND COMPLAINT FORM 30

APPENDIX B SORTA PUBLIC OUTREACH INFORMATION 41

APPENDIX C DEMOGRAPHIC DATA AND MAPS 44

APPENDIX D MINORITYLOW INCOME RIDERSHIP AND POPULATION 48

APPENDIX E QUALITY OF SERVICE MONITORING ANALYSIS 53

APPENDIX F SORTA BOARD DEMOGRAPHICS AND TITLE VI PROGRAM RESOLUTION 55

APPENDIX G 2016 MOBILE TICKETING EQUITY ANALYSIS 58

APPENDIX H 2017 LOCAL ROUTE SERVICE EQUITY ANALYSIS 59

APPENDIX I 2018 EXPRESS ROUTE SERVICE CHANGE EQUITY ANALYSIS 60

APPENDIX J 2018 FARE CHANGE EQUITY ANALYSIS 61

APPENDIX K ON-BOARD SURVEY RESULTS 62

Introduction Southwest Ohio Regional Transit Authority (SORTA) is the primary transit authority of the Greater Cincinnati Area and carries about 14 million annual trips traveling over 9 million miles of revenue service SORTArsquos mission is to be a regional transportation system connecting people and places driving economic growth and expanding quality of life choices This document serves as SORTArsquos Title VI Program update from the previous document submitted in April of 2016 Every three years transit agencies receiving funds through the US Department of Transportation must update their program to avoid minimize or mitigate disparate impacts on minority populations and disproportionate burdens on low-income populations SORTArsquos service has had minor changes since the last Title VI Program update SORTArsquos service area and demographic makeup have remained relatively constant when comparing American Community Survey (ACS) 5-year estimates from the last update In terms of Limited English Proficiency (LEP) requirements no significant changes have occurred since the last update Currently 275 of the service area population (5 years and older) fall under LEP compared to 18 in the last Title VI Program update in 2016 Additionally no actions were taken by SORTA (whether service changes placement of amenities or infrastructure improvements) that caused disproportionate burden or disparate impact on minority or low income populations This document is organized as follows

1- General Requirements bull Title VI Policy and Complaint Procedure bull Access to Services by Persons with Limited English Proficiency bull SORTA Sub-recipient bull Public Participation Process

2- Program Specific Requirements bull Demographic Data and Maps bull Service Standards bull Service Policies bull Disproportionate Burden and Disparate Impact Policy bull Monitoring

3- Appendices

Policy Statement As a recipient of funds administered by the US Department of Transportation it is the policy of SORTA to effectuate Title VI of the Civil Rights Act of 1964 as amended The Act requires that no person shall on the grounds of race color or national origin be excluded from participation in be denied the benefits of or be otherwise subjected to discrimination in any program or activity which is federally funded Prohibited practices include but are not limited to

bull Denying a person any service or benefit because of race color or national origin bull Providing a different service or benefit or providing services or benefits in a different manner and bull Locating facilities in any way that would limit or impede access to a federally funded service or

benefit

The Environmental Justice component of Title VI guarantees fair treatment for people of all races cultures and incomes regarding the development of environmental justice laws regulations and policies Under Title VI SORTA must

bull Ensure involvement of low-income and minority groups in the decision making process (public involvement)

bull Safeguard low-income and minority groups against disproportionately high and adverse human health or environmental impacts of its programs policies and activities and

bull Ensure low income and minority groups receive their fair share of benefits

Part 1

General Requirements

1 General Requirements The general requirements of a Title VI Program discusses the various policies that pertain to Title VI specifically as they relate to protecting individuals against discrimination in the way it delivers services This section addresses the following policies

1- Title VI Policy and Complaint Procedure 2- Access to Services by Persons with Limited English Proficiency 3- SORTA Sub-recipient 4- Public Participation Process

11 Title VI Policy and Complaint Procedure This section outlines the Title VI complaint procedures related to providing programs services and benefits However it does not deny the complainant the right to file formal complaints with any local or state organization the Federal Transit Administration (FTA) or seek private counsel for complaints alleging discrimination intimidation or retaliation of any kind that is prohibited by law Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race color or national origin in programs receiving federal financial assistance Appendix A includes SORTArsquos Public Non-Discrimination Notice the webpage containing the Title VI policy and complaint form SORTA also displays its Public Non-Discrimination Notice on-board its buses General Any person who believes that he or she individually or as a member of any specific class of persons has been subjected to discrimination on the basis of race color or national origin as noted below may file a written complaint with the SORTAs Title VI Coordinator 602 Main Street Suite 1100 Cincinnati Ohio 45202 Complainants have the right to complain directly to the appropriate federal agency Every effort will be made to obtain early resolution of complaints The option of informal meeting(s) between the affected parties and the Title VI Coordinator may be utilized for resolutions The Title VI Coordinator will notify SORTAs General ManagerCEO of all Title VI related complaints as well as all resolutions Procedure

1 The complaint must be filed and include the following items a The complaint shall be in writing and signed by the Complainant(s) In cases where the

Complainant is unable or incapable of providing a written statement a verbal complaint may be made The Title VI Coordinator will interview the Complainant and if necessary assist the person in converting verbal complaints to writing All complaints must however be signed by the Complainant or hisher representative

b The complaint shall include the following as applicable date of the alleged act of discrimination the date when the Complainants became aware of the alleged act of discrimination the date on which that conduct was discontinued andor the latest instance of conduct

c The complaint shall present a detailed description of the issues including names and job titles of those individuals perceived as parties in the complaint

d Federal and state law require complaints be filed within 180 calendar days of the alleged incident

2 Upon receipt of the complaint the Title VI Coordinator will determine its jurisdiction acceptability need for additional information and begin investigating the merit of the complaint

3 The Complainant will be provided with a written acknowledgement that SORTA has either accepted or rejected the complaint

4 A complaint must meet the following criteria for acceptance a The complaint must be filed within 180 days of the alleged occurrence b The allegation must involve a covered basis such as race color or national origin c The allegation must involve a SORTA service of a Federal-aid recipient sub-recipient or

contactor 5 A complaint may be dismissed for the following reasons

a The Complainant requests the withdrawal of the complaint b The Complainant fails to respond to repeated requests for additional information needed

to process the complaint c The Complainant cannot be located after three attempts

6 Once SORTAs Title VI Coordinator decides to accept the complaint for investigation the Complainant will be notified in writing of such determination The complaint will receive a case number and will then be logged in a database identifying Complainants name basis alleged harm and the race color and national origin of the Complainant

7 Within 90 calendar days of the acceptance of the complaint SORTAs Title VI Coordinator will prepare an investigative report The report will include a narrative description of the incident identification of persons interviewed findings and recommendations for disposition

8 The investigative report and its findings may be reviewed by the General ManagerCEO and in some cases by SORTAs Legal Counsel The report will be modified as needed

9 The Title VI Coordinator will make a determination on the disposition of the complaint Dispositions will be stated as follows

a In the event SORTA is in noncompliance with Title VI regulations remedial actions will be listed

b In the event SORTA is found to be in compliance the reasons for this finding will be clearly described

10 The notice of determination will be mailed to the Complainant It will include information regarding appeal rights of Complainant and instructions for initiating such an appeal Notices of appeals are as follows

a SORTA will reconsider this determination if new facts come to light b If Complainant is dissatisfied with the determination andor resolution set forth by SORTA

the same complaint may be submitted to the FTA for investigation Complainant will be advised to contact the Federal Transit Administration Office of Civil Rights 200 W Adams Room 2410 Chicago Illinois 60606 Telephone (312) 353-2789

11 A copy of the complaint and SORTAs investigation report compliance finding and final remedial action plan if appropriate will be issued to FTA within 120 days of the receipt of the complaint

12 A summary of the complaint and its resolution will be provided during the Triennial Review

Recordkeeping Requirement The Title VI Coordinator will ensure that all records relating to SORTAs Title VI Complaint Process are maintained and available for compliance review audits

Record of Title VI Investigations Complaints or Lawsuits Two Title VI complaints (by the same individual) have been received by SORTA since the 2016 update of the Title VI Program Both complaints were handled by SORTArsquos outside legal counsel and proper procedures were followed Based on the results of the investigations it was determined that both allegations could not be substantiated and both cases were closed 12 Access to Services by Persons with Limited English Proficiency A Handbook for Public Transportation Providers (Federal Transit Administration Office of Civil Rights April 13 2007) describes a four-factor analysis that must be completed to determine the level of assistance required to provide Limited English Proficient (LEP) persons meaningful access to public transportation services The four factors are listed below

1 The Number and Proportion of LEP Persons Served or Encountered in the Eligible Service Population

2 The Frequency with Which LEP Individuals Come into Contact with SORTA Programs Activities and Services

3 The Importance of SORTA Programs Activities and Services to LEP Persons 4 Resources Available to SORTA and Costs

The following sections describe the analysis followed by SORTA Factor 1 The Number and Proportion of LEP Persons Served or Encountered in the Eligible Service Population According to the most recent (2012-2016) American Community Survey data (US Census Bureau) SORTArsquos service area had an overall LEP population of 12506 or 275 of the total population(5 years and older) The service area defined for this analysis was based on a quarter mile buffer from all SORTA fixed-routes Because of the new ACS classifications for languages in certain categories and geographies SORTA used 5-year estimate Census tract level data Since many tract areas are much larger than the size of the quarter-mile buffer using the entire tracts population would have caused an overestimation Thus in order to use more accurate population figures the staff (using GIS tools) calculated the ratio of each tractrsquos area that is inside the service area buffer to the tractrsquos total area and applied that ratio to the tractrsquos population numbers This provided an estimated population and its related attribute figures that are within the quarter-mile buffer According to the handbook the LEP population is comprised of persons that speak English ldquowellrdquo ldquonot wellrdquo or ldquonot at allrdquo Of this data only Spanish reaches over 1000 persons in the service area Several language categories from the ACS data were over 1000 persons but those included multiple languages Some of the ACS changes made since the last Title VI Program update have resulted in grouping more languages into categories of languages instead of a single language The number and percentage for each language category are summarized in Exhibit 1 at the Census tract level for the SORTA one-quarter mile service area

Exhibit 1 Population and Ability to Speak English

Exhibit 2 and Exhibit 3 are maps that help identify areas of contentrated LEP popluations within SORTArsquos quarter-mile service area using ACS data Exhibit 2 shows the percent of LEP population within service area Exhibit 3 shows the areas where the LEP population exceeds the SORTA service area average (275 percent) to better identify areas of higher than average LEP populations

2012-2016 ACS Estimate

Language Category Population 5 Years and OlderPercent of Population 5

Years and OlderTotal 453868 100English Only 418709 923Total LEP 12506 28Spanish LEP 4465 10Other Unspecified LEP 1644 04Other Indo-European LEP 1635 04Chinese amp Other Mandarin LEP 1050 02Other Asian amp Pacific LEP 790 02French LEP 746 02Russian LEP 567 01Vietnamese LEP 461 01

Languages Spoken Other Than English

Exhibit 2

Exhibit 3

Factor 2 The Frequency with Which LEP Individuals Come into Contact with SORTA Programs Activities and Services The locations programs activities and services where LEP persons most frequently come in contact with SORTA include

bull On board fixed-route buses bull Government Square information booth bull Downtown sales office bull Customer Service information line bull Route schedules maps and other informational materials (Spanish info panel Spanish fare

brochure) bull Public meetingslegal notices (all info in Spanish interrupter upon request) bull Newspapers bull Web site (Google Translate) bull Access (ADA Complementary Paratransit) vehicles call center and training facility bull Facebook Twitter and email and bull SORTArsquos main office

In order to understand the frequency with which LEP individuals come into contact with transit agency services SORTA reviewed the number of surveys returned in Spanish during the on-board survey conducted in January of 2018 Out of 4621 surveys handed out only 14 were in Spanish Additionally SORTA reviewed the number of calls or visits made to our Customer Service Centers by LEP individuals According to the Director of Customer Relations and Sales the Customer Service office averages less than one request per month from LEP persons into SORTArsquos customer relations department which averages over 3400 calls a month During last year the Downtown Sales Office staff did not receive any requests for information from LEP persons Bus drivers are also in contact with passengers with limited English skills however they can usually communicate with them well enough to provide essential route and schedule information SORTA has started to provide much of its public documentation in Spanish and now provides documents in Braille when requested Over the past few years SORTA has had intermittent contact with one of the key agencies that serves the largest group of LEP persons in the service area Su Casa was founded in 1997 to focus on helping the Latino community SORTA also utilizes Santa Maria Services as a sales outlet and outreach organization regarding service changes and communication SORTA works with the Healing Center (that primarily serves Hispanic population for social services) and stays connected and does outreach with the University of Cincinnati International Group and international students from Xavier University Cincinnati Public School (CPS) offers an English-Language Learners program out of its Burnet administration building for students CPS allows every student to choose the high school they want to attend so there are LEP students at every school However representatives from the CPS identified the three 7-12 grade schools that provide LEP programs and activities to the largest populations of LEP students The three schools are

bull Dater High School ndash 2146 Ferguson Rd bull Withrow International High School ndash 2488 Madison Rd bull Aiken High School ndash 5641 Belmont Ave

According to CPS the five most common languages (other than English) spoken in the district are

bull Spanish bull Arabic bull French bull Nepali bull Soninke

According to Su Casa Santa Maria and CPS LEP persons use SORTA on a frequent basis The greatest need appears to be informational materials (eg route schedules etc) translated into Spanish that can be distributed to clients at parent-teacher conferences and in classrooms SORTA already provides route schedules in Spanish Factor 3 The Importance of SORTA Programs Activities and Services to LEP Persons SORTA covers approximately 289 square miles with over 46 fixed-routes and ADA complementary paratransit services As a result LEP persons may come into contact with SORTA services and personnel in a variety of ways One of the major areas where LEP persons might need assistance accessing SORTA service is trip planning and accessing bus service information A limited ability to speak English could cause misidentification of the needed route or routes Locating the proper bus stops at both ends of a trip and understanding the fare system are also important SORTArsquos website currently has a Google Trip Planner which is available in Spanish and other languages The ability to speak English is slightly less critical after daily travel patterns are established but it could become important in the event of unexpected situations like route changes mechanical problems or other emergencies People who use the ADA complimentary paratransit service (Access) must apply for eligibility obtain a picture identification card and follow established procedures to make travel reservations English skills or language assistance are required to complete these requirements and social service agencies or friends and relatives usually are available to help existing and potential users obtain information and service Access personnel are more familiar with handling passengers with disabilities including some who cannot speak at all Pick-up and drop-off locations are provided to the driver so an inability to speak and understand English should not prevent them from using Access once their eligibility is established and their reservations become routine The last area where LEP persons could possibly access information about SORTA is the public participation process Public meetings are scheduled to collect public input if a major service change or fare change is proposed An ability to speak and understand English is needed to participate in these public meetings but there are alternative ways to submit comments and suggestions including comment cards and e-mail An interpreter is used to translate these comments upon request Factor 4 Resources Available to SORTA and Costs SORTArsquos website translates SORTArsquos route and schedule information into Spanish and 63 other languages A Spanish version of the Title VIEEO complaint process is also available on the SORTA web site (wwwgo-metrocom) in the default or English mode Also a fare summary brochure is available in both English and Spanish SORTArsquos fare media tickets and ticket vending machines (TVM) have both English and Spanish instructions on them

SORTA contracts with a language interpretation firm Affordable Language Services for translation and interpretation services in multiple languages SORTA also provides periodic placement of transit cards on our fleet of buses Su Casa Santa Maria Service and Healing Center are important resources since Spanish-speaking persons are the largest LEP population in the SORTA service area In addition to aiding in various services like employment housing and legal assistance they also help instruct individuals on how to use SORTA services and invite SORTA in for communication outreach and information SORTA will continue to explore ways to work even more closely with them and other agencies to provide assistance to LEP persons The public also has access to mobile applications including (Transit App Moovit Cincy EZRide and Cincy EZAlerts) that alert them when the next bus is arriving provide a map of the route and show the timetable The applications can be set to communicate in the language that the mobile device is already set to Language Assistance Plan Based on the four factor analysis Spanish was identified as the primary language that SORTA needs to include in its Language Assistance Plan It not only has over 1000 persons in the LEP category but it is the one language for which assistance is requested Below are a number of actions that SORTA is currently taking to help improve access to SORTA information and services These measures cover the five elements identified in the DOT LEP Guidance 1 Identifying LEP Individuals who Need Language Assistance SORTA is currently providing the following assistance

bull Provide copies of the Census Bureau ldquoI Speakrdquo cards at headquarters downtown sales office and at public meetings to ascertain language assistance requirements and need for interpreter services

bull The Customer Service Department is responsible for recording requests for assistance from LEP persons Compile contact dates primary language type of assistance requested and action taken by department Our contract with Affordable Language Services provides translation services to those LEP persons calling in to our call center

bull Work with public and private agencies that assist LEP persons Interview staff to solicit information about the locations and needs of LEP persons they serve These include Su Casa Santa Maria and Healing Center

2 Language Assistance Measures SORTA is currently taking the following actions

bull Developing and distributing instructions to customer service and other staff members that are likely to encounter LEP persons on how to respond to oral and written requests for assistance or direct them to Affordable Language Services

bull Maintaining multilingual capabilities within SORTArsquos call-in information service to the extent possible

bull Utilizing the translation and interpretation service currently under contract with SORTA on an as needed basis Currently when an LEP person contacts SORTA the person is placed in a conference call with Affordable Language Services

bull Providing the SORTA route information on its website in Spanish and other languages including documents containing key information on how to access and use fixed route and paratransit

services Our IVR system is also available in Spanish which provides route and schedule information over the phone

3 Staff Training SORTA is currently providing the following

bull Identifying SORTA positions that might come in contact with LEP persons bull Including LEP assistance responsibilities into New Employee Orientation and other on-going

training and re-training opportunities bull Providing a copy of the ldquoBasic Spanish for Transit Employeesrdquo flip-guide produced by the Roaring

Fork Transit Authority and Colorado Mountain College (or similar document) to SORTA bus drivers and other staff as needed

4 Outreach Techniques SORTA works with local agencies and organizations to meet the basic needs of LEP persons for oral and written information while new language assistance efforts and their costs are considered A list of SORTA outreach activities in 2018 for LEP as well as minority and low income persons appears in Appendix B 5 Monitoring and Updating the LEP Plan SORTA is taking the following actions

bull Requesting continuous feedback from departments regarding contacts with the LEP population to identify changes in the frequency of contacts or language assistance requirements

bull Evaluating the number of ldquoI Speakrdquo cards received and the number of requests for SORTA information in languages other than English to help determine the level of contacts and major primary languages of LEP persons

bull Keeping an open channel of communication with major agencies that serve the LEP population to identify new needs and trends

bull Monitoring the relationship between existing and proposed transit services and the areas that contain LEP persons

If important changes are detected through feedback from staff outside agencies or from LEP persons SORTA will reevaluate the LEP effort and the agencyrsquos financial situation to determine if the overall program needs to be modified Notifying Beneficiaries of Their Rights under Title VI SORTArsquos website notification is provided in Appendix A This is provided in both English and Spanish and includes the Title VI complaint form 13 SORTA Sub-recipients To meet its enforcement responsibilities under Title VI SORTA has implemented a sub-recipient monitoring process On an annual basis the SORTA Title VI Coordinator will ensure the following actions are taken and documented in writing affirming that SORTA and its sub-recipients comply with Title VI of the Civil Rights Act of 1964 and FTA Circular 47021B

Each year sub-recipients (other than those receiving vehicles through the 5310 sub-recipient program) must provide SORTA with an FTA Civil Rights AssuranceSigned Assurance signed by its Chief Executive Officer which attest that all records and other information required under FTA Circular 47021B have been or will be compiled as appropriate and maintained Each sub-recipient must implement a Title VI complaint process and provide SORTA (or OKI in the case of 5310 sub-recipients) with a list of active lawsuits and Civil Rights Complaint summary alleging discrimination on the basis of race color or national origin Each sub-recipient must post its Title VI Policy Statement in prominent and accessible locations throughout its facilities Sub-recipients must take responsible steps to ensure meaningful access to the benefits services information and other important portions of their programs and activities for individuals who are Limited English Proficient (LEP) Sub-recipients are allowed to utilize SORTArsquos Title VI complaint process In general sub-recipients should have a public participation process that offers early and continuous opportunities for the public to be involved in the identification of social economic and environmental impacts of proposed transportation decisions Efforts to involve minority and low-income people in public involvement activities can include both comprehensive measures such as placing public notices at all stations and in all vehicles and measures targeted to overcome linguistic institutional cultural economic historical or other barriers that may prevent minority and low-income populations from effectively participating in a recipientrsquos decision-making Sub-recipients must file documentation of its public participation plan Each sub-recipient further agrees to comply with and assure compliance by its third party subcontractors at any tier under the Project with all requirements of the FTA Title VI Program pursuant to FTA Circular 47021B 14 Public Participation Process It is the policy of SORTA to encourage the broadest possible public participation in major decisions that affect our service our customers and our community SORTA employs an aggressive public participation process for all major changes including but not limited to the following

bull Change in fare (except temporary or promotional changes) bull Major service reductions This is defined as a change that impacts 25 percent or more of the

service hours or miles on any route bull Change in disparate impact disproportionate burden or major change in policies

SORTA may also elect to hold public meetings or solicit public feedback on other proposed changes that affect service but do not meet the above criteria Solicitation of comments SORTA encourages the community to comment on proposed fare changes and major service changes in the following ways

bull At public meetings announced through public meeting legal notices in the Cincinnati Enquirer andor other news outlets such as Web or special interest publications as appropriate fliers on affected bus routes news releasesnews coverage notice on SORTArsquos Web site and

communications to elected officials Community notification will occur not less than one week before the public meeting

bull Letters written to SORTA bull Comments through SORTArsquos website and social media

In addition to these other mechanisms such as receiving comments through a telephone hotline or on-board surveys may also be used if necessary to gain a more complete overview of the publics opinion on the proposed change Public meetings For fare changes and major service changes a public meeting will be held with the intent of gathering broad public input about proposed changes The format of the meeting will vary depending on the audience and the magnitude of the proposed changes For example an open house format that spans several hours or is available at several different venues might be preferred for broad changes in service or fares while a facilitated public meeting might work best for changes that affect a smaller geographic area or group of customers The exact format of each meeting will be structured to efficiently and effectively solicit comments SORTArsquos public meetings for fare changes and major service changes will meet the following criteria

bull SORTA staff will be available at all times to explain the proposed changes and allow the public to ask questions

bull All public comments will be captured for the record electronically through the use of digital recording devices

bull Meeting materials will be available in ADA-compliant formats such as Braille and Spanish language translation on request at least five business days in advance of the meeting

bull A sign language interpreter or Spanish language interpreter will be available at the public meeting on request at least five business days in advance of the meeting

bull SORTA will schedule the public meeting in an ADA-accessible location within the affected SORTA service area

Consideration of public comments All comments concerning fare changes and major service changes received through the public participation process will be reviewed and summarized by Transit Development After consideration and consultation with other affected departments Transit Development will share the public participation results and staffrsquos recommendation with SORTArsquos General ManagerCEO The staffs recommendation will take into consideration the public comments and will itemize any changes that are being made based on public comments All summaries of the public participation process will faithfully represent all comments and will be available unedited for review by the SORTA board the General ManagerCEO and the public The public participation results and any proposed changes will be presented to the SORTA board for action or acceptance

Responsibilities The primary responsibility for the public participation process for fare changes and major service changes rests with SORTArsquos Director of Transit Development assisted by the External Affairs staff The Transit Development department will

bull Develop plans and make decisions concerning proposed changes bull Convene the public participation team to assist in soliciting public comments bull Review and summarize the comments bull Make changes to the fare change or major service change proposals based on public comments if

appropriate bull Communicate the results to the General ManagerCEO for consideration and submission to the

SORTA board

The External Affairs department will

bull Determine the best format for the public meeting to elicit the broadest public participation bull Maintain all documentation related to the public participation process bull Place public meeting legal notices in media outlets at least one week in advance of the public

meeting and secure affidavits of their placement bull Issue a news release to all major media and special interest media at least one week in advance of

the meeting bull Prepare a fact sheet to be used with the public employees and media concerning the proposed

change bull Create accessible format (Braille) or Spanish translation materials andor retain interpreters if

requested at least five business days in advance bull Make all arrangements for the public meeting bull Arrange for the official record of the meeting (digital electronic recording) including sign-in sheets bull Issue Web site notice of public meeting and establish mechanism to accept comments via the Web

site bull Compile the public comments received through all venues including the public record bull Issue audio records on the bus bull Use EZRide and EZAlerts to communicate to customers who subscribe to those services

Public Participation and Outreach Activities ndash 2016-2018 Appendix B includes a list of 2016-2018 public meetings and outreach activities conducted by SORTA staff

Part 2

Program Specific Requirements

2 Program Specific Requirements 21 Demographic Data and Maps Using the most up-to-date demographic and service data maps were prepared for the 2019 Title VI Program update These maps illustrate the availability of fixed-route service to minority and low-income populations in the SORTA service area Along with the mandatory base map in Exhibit C-1 of the appendix in section C two other maps were prepared that show higher than the service area average of minority and low-income populations using ACS Census block group data Exhibit C-2 shows the block groups that are 25 percentage points higher than the service area average for minority and low-income populations Exhibit C-3 shows block groups that are 25 percentage points lower than the service area average for minority populations 22 Service Standards The SORTA service standard program was updated and approved by the Board of Trustees in December 2015 Key Performance Indicators (KPI) have been determined for each type of service SORTA offers (local express and streetcar) Routes not meeting these standards will be reviewed for potential changes to service Exhibit 4 shows the service standard KPIs for our different categories of service

Exhibit 4 SORTA Key Performance Indicators

SORTA KPI Local Service Express Service Streetcar Service

Maximum Passenger Load 12 10 10 On Time Performance 85 percent 85 percent 85 percent

Headway Separation 20 min peak 30 min off peak 20 min peak 12 min peak

15 min off peak

bull Maximum Passenger load is the ratio of passengers carried versus the total passenger capacity of a given vehicle

bull On-time performance a bus is ldquoon-timerdquo within a window of one minute ahead of schedule to five minutes behind schedule The on-time performance is the percentage of time that a bus arrives at each time point where it is within the aforementioned window

bull Headway separation is a measure that describes the time interval between vehicles operating in the same direction on a route

bull Service availability is a measure that uses the percentage of households without automobiles as well as the population density in an area to determines a route coverage or spacing distance based on those metrics

Exhibit 5 represents the recommended service availability in SORTArsquos service area The coverage or spacing of routes from each other is evaluated based on the population density and the percent of households without an automobile in the areas around those routes For example if an area has a population density of over 6400 persons per square mile and over 15 of the households are zero car households then that area should have a route within a quarter mile of another route Areas with lower densities andor fewer households without a car will typically require less service

Exhibit 5 Service Availability Chart

Percent of

Households wout Autos

Population Density (Persons per Square Mile) Over 6400 4500 to 6400 2500 to 4499 Under 2500

Over 150 1300 Feet (14 Mile)

1300 Feet (14 Mile)

2000 Feet (38 Mile)

2600 Feet (12 Mile)

100 to 150 1300 Feet (14 Mile)

2000 Feet (38 Mile)

2600 Feet (12 Mile)

5280 Feet or Paratransit

50 to 99 2000 Feet (38 Mile)

2600 Feet (12 Mile)

Below 50 2600 Feet (12 Mile)

Transit service is not provided for these areas Exhibit 6 gives an overview of SORTArsquos service guidelines use to measure the performance of routes and types of service These KPIs are used to make decisions on potential service changes and have been used to help determine which routes to change service on in both the 2017 and 2018 Title VI service equity analyses

Exhibit 6 Service Standards Table

Key Performance Indicator MetroPlus or Limited Stop Metro Local Metro Xtra Metro Express Metro Job

Connector

Passengers per Hour 168 159 159 - -

Passengers per Trip - - - 114 6

Cost per Passenger $560 $630 $630 $1050 $1400

Farebox Recovery 18 15 15 18 15

On-time Performance 85 85 85 85 85

23 Service Policies SORTA has adopted system-wide policies that guard against service design and operational practices that have disparate impacts System-wide policies differ from service standards as they are not necessarily based on a quantitative threshold They do however take Title VI requirements into consideration in that they are designed to buffer against any adverse impacts on minority and low-income riders The primary system-wide service policies address vehicle assignment and passenger amenities

Vehicle Assignment Bus Vehicle assignment will be equitable throughout the system both at the divisional level and during daily vehicle assignment Factors that will be considered for divisional assignment include age of fleet by division peak vehicle requirement by division and maintenance capabilities by division The daily vehicle assignment will result in an equitable distribution of vehicles among routes serving minority and low income areas and those that do not SORTA operates fixed-route bus service out of two operations and maintenance facilities located in the Queensgate and Bond Hill sections of Cincinnati Currently a total of 218 buses are based at the Queensgate facility and 139 are based in Bond Hill New bus purchases are assigned to each facility on an alternating basis with consideration for each facilityrsquos capacity In general buses are randomly assigned to routes on a daily basis SORTA does not permit any geographical priorities in the daily assignment of vehicles to individual routes or blocks with the exception of the four longest express routes (42X 52X 71X and 82X) These routes are assigned commuter style buses with a single door and all forward facing seats Currently 162 buses are equipped with Automatic Passenger Counting (APC) system These buses are assigned each day to randomly selected ldquoblocksrdquo to collect ridership data that is also used to support National Transit Database (NTD) reporting requirements The SORTA fleet includes 27 diesel-hybrid and 330 diesel buses Within the fleet there are four 30rsquo buses five 60rsquo buses and 22 commuter style 40rsquo buses the remaining 326 are standard 40rsquo vehicles SORTA deploys the 30rsquo and 60rsquo vehicles based on ridership demand The 22 commuter style buses are deployed on select express routes with overall longer trips All other 40rsquo buses are randomly assigned as described above In April of 2018 SORTA started a pilot program to provide WiFi on 59 select buses in the fleet The distribution of WiFi equipped vehicles was done equally according to the percentage of vehicles at each of the two garages Those vehicles are also assigned to routes and blocks each day in order to have complete coverage of all SORTArsquos service on a regular basis SORTA plans on continuing this service into the future on these and new vehicles being delivered Rail All five (5) Cincinnati Bell Connector light-rail vehicles are identical and equipped with the same Intelligent Transportation Systems (ITS) such as CADAVL APC and other technologies that improve the passengersrsquo experience These vehicles are randomly assigned each day based on availability Transit Amenities Bus Passenger amenities include passenger shelters benches on-street routeschedule information transit centershubs lighting and security cameras Standards for the installation of passenger amenities along bus routes will be based on established criteria that include the number of passenger boardings that occur at the proposed location and existing transfer activities

Intelligent Transportation Systems (ITS) include a variety of technologies to improve safety operations data collection passenger information and other functions These can include but are not limited to automated vehicle location electronic fare payment traveler information collision avoidance systems mobile data terminals and passenger counting systems SORTA deploys these types of technologies on a system-wide basis so all passengers benefit A number of amenities are considered at stops depending on the ridership and transfer activity Below are suggested amenities for each range of stops For the purpose of illustration Exhibit 7 below shows the type of amenity recommended for stops based on their boarding activities S refers to a standard feature for a stop while O refers to an optional feature in the table below

Exhibit 7 Recommended Amenities by Daily Boardings

Daily Boardings Feature lt25 25-49 50-99 100-250 gt250 Sign and Pole S S S S S Accessible S S S S S Bench O S S S S Passenger Shelter O O S S S Timetable O O O S S Route MapInfo O O S S S Trash Receptacle O O O S S Bus Pads S S S S S Lighting O O S S S Electronic Sign O O O O S

The map in Exhibit 8 shows the routes bus stops transit facilities and amenities SORTA has three divisions two for fixed-route buses and one for paratransit service There is also the Cincinnati Bell Connector (CBC) streetcar facility owned by the city of Cincinnati The transit centers represent areas of high ridership transfers and in some cases layover locations Transit Centers have amenities like real-time arrival signs benches shelters lighting and other details One transit center that is currently in development and is expected to be completed in 2020 is the Northside Transit Center (in red) All 4000+ bus stops are on the map and our process for amenities and improvements is based on thresholds identified in exhibit 7 Rail All streetcar stations have benches shelters ADA accessible rampshandrails real time information displays and a ticket vending machine The stations were built to a universal specification wherever possible The only exceptions are two locations with limited space and two locations regulated by historic preservation requirements In these areas minor modifications were made to accommodate the installation of the station These station amenities and designs were approved through the NEPA-EAFONSI process Exhibit 9 shows the Cincinnati Bell Connector (streetcar) route amenities maintenance amp operations facility (MOF) as well as a frac12 mile service area around each of the 18 stations

Exhibit 8

Exhibit 9

24 Disproportionate Burden amp Disparate Impact Policy SORTArsquos major service change disparate impact and disproportionate burden policies appear in the following subsections These policies are remaining unchanged since the previous update Major changes that occurred most recently include the service changes in December of 2017 to low performing local routes and in August of 2018 to low performing express routes based on the KPI service standards stated in section 22 SORTArsquos policies appears in the following subsections Major changes that occurred most recently include the service changes in December of 2017 to low performing local routes and in August of 2018 to low performing express routes based on the KPI service standards stated in section 22 Major Service Change Policy A major service change is defined as any change in service on any individual route that would add or eliminate more than twenty-five percent of the route revenue miles or route revenue hours In addition adding a new route or reducing or eliminating service in jurisdictions where minority andor low-income populations exceed twenty-five percentage points of the transit system service area average will also be considered major service changes All major service changes will be subject to an equity analysis which includes an analysis of adverse effects on minority and low-income populations

The following types of services and modifications are not classified as major changes and shall not require a Service Equity Analysis

bull Temporary service changes required by construction or maintenance projects bull Special event or seasonal services bull Trial (pilot) services provided with or without external funding assistance bull Special service operated during emergencies

Adverse Effect An adverse effect is defined as a reduction in service which includes but is not limited to

bull Reducing the span of service (hours of operation) bull Decreasing the frequency between buses bull Eliminating route segments bull Changing route alignment bull Eliminating a route(s)

Disparate Impact Policy The purpose of this policy is to establish a threshold which identifies when the effects of a major service change as identified in the Major Service Change Policy or any fare change have a greater impact on the minority population The minority population includes everyone that self-reports their race as any category other than white in the US Census A disparate impact occurs when the minority population adversely affected by a fare or service change is twenty-five percentage points more than the average minority population of SORTArsquos service area Disparate impacts on routes with span of service andor frequency changes will be determined by analyzing all routes with such changes together Disparate impacts on routes with segment elimination re-routing or route elimination will be determined on a route by route basis If SORTA discovers a potential disparate impact the agency will explore ways to avoid minimize or mitigate the impact and then reanalyze the modified service plan to determine if the impacts were removed If SORTA decides not to alter the proposed changes the agency may implement the service or fare change if there is substantial legitimate justification for the change and the agency can show that there are no alternatives that would have less of an impact on the minority population and would still accomplish the agencyrsquos legitimate program goals Disproportionate Burden Policy The purpose of this policy is to establish a threshold which identifies when the effects of a major service change as identified in the Major Service Change Policy or any fare change have a disproportionate impact on the low-income population The low-income population includes all people that are reported as being under the federal household poverty limit as defined by the US Department of Health and Human Services A disproportionate burden occurs when the low-income population adversely affected by a fare or service change is twenty-five percentage points more than the average low-income population of SORTArsquos service area Disproportionate burden on routes with either span of service changes andor frequency changes will be determined by analyzing all routes with such changes together Disproportionate burden on routes with segment elimination re-routing or route elimination will be determined on a route by route basis

If SORTA discovers a potential disproportionate burden the agency will explore ways to avoid minimize or mitigate impacts and then reanalyze the modified service plan to determine whether the impacts were removed If SORTA decides not to alter the proposed changes the agency may implement the service or fare change if there is substantial legitimate justification for the change and the agency can show that there are no alternatives that would have less of an impact on low-income population and would still accomplish the agencyrsquos legitimate program goals Target Populations Certain population groups will be the subject of a special analysis whenever major service or fare changes are being considered These are required under Title VI of the Civil Rights Act of 1964 and Environmental Justice regulations of the FTA Title VI prohibits discrimination on the basis of race creed or national origin Environmental Justice regulations require public transit agencies (and other federally funded organizations) to identify and address disproportionately high impacts of fare or service changes on low income populations This Fare and Service Change Policy therefore incorporates Title VI and Environmental Justice requirements Service andor Fare Equity Analysis Whenever a ldquomajorrdquo service change or any fare change is contemplated SORTA will conduct a Service andor Fare Equity Analysis as required by Title VI This analysis involves a determination of whether the proposed action results in a disparate impact on minority populations andor a disproportionate burden on low income populations which will be based on a quantifiable factor(s) A Service andor Fare Equity Analysis will include all items listed

bull Description of the SORTA Service and Fare Change Policy bull Description of how the public was engaged in the development of the Service and Fare Change

Policy bull Description of the datasets used in the Service andor Fare Equity Analysis including maps bull Analysis of the effects of the proposed service andor fare changes on minority and low income

populations bull Assess alternatives to the proposed service andor fare changes

Disparate impacts are acceptable under Title VI regulations if it can be shown that the proposed action is in the public interest or alternatives to the action would have more severe impacts on minority andor low income populations Service and fare equity analyses will adhere to the following three-step process

1 Determine whether there are any minority andor low income populations potentially impacted by the proposed service or fare change

2 Determine the potential effects of the activity on the minority andor low income populations 3 Determine whether any disproportionately high effects of the proposed service or fare change on

minority andor low income populations can be avoided minimized or mitigated

Public Involvement When a change is made to any of the three policies SORTA follows the public participation process outlined in Section 14

25 Monitoring In order to comply with the requirement in Chapter 4 section 6 of FTA C47021B1 SORTA adopted quantitative system-wide service standards to guard against discriminatory service design and operation decisions SORTA frequently evaluates its service based on the following information

bull Passengers per platform vehicle hour ndash This is expressed in terms of the number of passenger boardings per platform vehicle hour for each individual route When passenger productivity consistently exceeds 125 percent of the system average SORTA should consider adding additional vehicle trips and improving headways This metric is used as the passenger productivity measure for SORTA local routes

bull Passengers per vehicle trip ndash The number of passengers per trips is an indicator of how productive revenue service is by route Similar to passengers per vehicle hour when a route consistently exceeds 125 percent of the system average SORTA should consider improving service This metric is used as the passenger productivity measure for SORTA express routes

bull Maximum passenger loads ndash The ratio of passengers carried versus the total passenger capacity of a given vehicle If a trip block or route averages more than the service standard SORTA should consider adding additional vehicle trips and improving headways

bull Headway Separation - A measure that describes the time interval between vehicles operating in the same direction on a route

bull On-time performance ndash a bus is ldquoon-timerdquo within a window of one minute ahead of schedule to five minutes behind schedule The on-time performance is the percentage of time that a bus arrives at each time point where it is within the aforementioned window

bull Distribution of transit amenities ndash Installation of transit amenities are based on the number of passenger boardings with less weight given to whether the stop services a major destination such as a hospital senior housing education institution or other Anytime SORTA plans route improvements or gets a request from residents concerning transit amenities staff analyzes the boardings at affected locations to determine whether additional amenities are needed

Data is continuously collected processed and used to assess route productivity This assessment is actively used to evaluate the productivity of individual routes A report will be provided to the SORTA Board of Directors at least every three years on the results of the Title VI monitoring activities It will include the following

bull Using the designation of routes as either predominantly minority or non-minority routes SORTA will evaluate and compare the performance of these routes to each other and to the service standards and service policies

bull For cases in which observed service for minority routes fails to meet the standard or policy SORTA will analyze why the discrepancies exist and take steps to reduce the potential effects

bull Any service reductions to minority routes that do not meet the 25 percentage point rule will be noted and a determination will be made if there is a compelling reason for the service reduction and if it is in the public interest to do so

bull SORTA will evaluate its transit amenities policy to ensure amenities are being distributed throughout the transit system in an equitable manner

1 Chapter 4 section 6 of FTA C47021B requires agencies that operate 50 or more fixed route vehicles in peak service and are located in a UZA of 200000 or more in population to guard against discriminatory service design or operation decisions by analyzing and comparing minority and non-minority routes

Appendix D includes minority and low income ridership and populations by route Ridership demographics were compiled using an on-board survey from January 2018 The population demographics were compiled using a GIS analysis of ACS data at the Census block group Exhibit D-1 shows the percentage of each routersquos minority and low-income population for both the on-board survey and ACS data within the ADA frac34 mile service area buffer If the number of minority andor low income persons exceeds 25 percentage points of the overall service area average in either dataset the route was designated as a minority andor low income route Exhibit E-1 compares the quality of service of minority and non-minority routes The data is broken down into Weekday peak and off-peak Saturday and Sunday service for the maximum passenger load and headway separation calculations The routes classified as minority routes will also be subject to a disparate impact analysis or a disproportionate burden analysis if service changes are planned The analysis performed in appendix F indicates there are no significant disparities between the service standards in the routes where the number of low-income and minority residents is higher than the overall service area average 26 Public Notice of Title VI Program SORTA provides the Title VI Program at all of its public facilities along with a notice of its non-discrimination clause The facilities include the Gwynne Administration Building Streetcar Maintenance amp Operations Facility SORTA Sales Office Silverton Access Facility Queensgate Garage Bond Hill Garage and Access Garage

APPENDICES

Appendix A Public Non-Discrimination Notice Complaint Procedure and Complaint Form

The following documents can be found at SORTA facilities as well as on SORTA buses in order to communicate SORTArsquos commitment to non-discriminatory actions The public non-discrimination notice and complaint form can also be found at SORTArsquos website

Non-Discrimination Notice Bus Card

Public Title VI Notice Bus Card

Public Non-Discrimination Notice

Title VI Complaint Procedure

Complaint Resolution Procedure To Ensure Non-Discrimination In Federally Assisted Programs or Activities Participated in by the Southwest Ohio Regional Transit Authority

Purpose Scope and Responsibilities Purpose This procedure covers all formal complaints and informal complaints filed by an individual or group of individuals under Title VI of the Civil Rights Act of 1964 Section 504 of the Rehabilitation Act of 1973 Civil Rights Restoration Act of 1987 and the Americans With Disabilities Act of 1990 relating to any program or activity administered by the Southwest Ohio Regional Transit Authority (SORTA) as to sub- recipients consultants and contractors Intimidation or retaliation of any kind is prohibited by law Definitions An informal complaint is defined as any verbal or written communication received by customer service staff from members of the public referencing a general complaint regarding an alleged violation of ADA andor a general complaint regarding the inequitable distribution of benefits services amenities programs or activities financed in whole or in part with federal funds A formal complaint is defined as any written complaint of discrimination on the basis of race color national origin sex or (in the case of an alleged violation of ADA disability) filed by an individual or group signed by the complaining party on SORTAs complaint form seeking to remedy perceived discrimination by facially neutral polices practices or decisions which have an adverse impact which resulted in inequitable distribution of benefits services amenities programs or activities financed in whole or in part with federal funds Such complaints include but are not limited to allegations of

bull failing to provide comparable services bull policies and practices that act as arbitrary and unnecessary barriers to equal

opportunity bull denied opportunity for equitably participation bull provision of fewer services or benefits andor inferior services or benefits to members of

a protected group bull differential exposure of protected groups to environmental hazards bull patterns of disparate treatment and bull disproportionate adverse effects on social and economic parameters (eg access to services

healthcare facilities employment opportunities and community cohesion)

This procedure explains each stage of the complaint processing process for formal and informal Title VI ADA complaints communicates the rights and responsibilities of the Complainant and states the responsibilities of SORTA

Informal complaints and formal complaints should be filed within 180 calendar days of the event which forms the basis of the claim of if the concern is an ongoing one the complaint should be filed within 180 calendar days of the last occurrence

This procedure does not preclude the right of any Complainant to file complaints directly with the Federal Transportation Administration (FTA) or to seek private legal representation

The time required to process investigations will vary depending on the complexity of the issue however every effort will be made to ensure a speedy resolution of all complaints at the lowest possible level within 60 business days The option of informal mediation meeting(s) between the affected parties may be utilized for resolution

Compliance with Title VI and ADA is the responsibility of every SORTA employee The Office of Diversity amp Inclusion (DampI) is responsible for compliance monitoring and reporting investigation and program administration

Responsibility The Customer Service Department is responsible for intake of informal Title VI ADA complaints and submission of those complaints to the Director of DampI The Director of DampI will forward complaints to the accountable Executive team member who will forward to the appropriate party within their respective department to handle resolution follow up to ensure that resolutionproposed resolution occurs and communicate specifics of the resolutionproposed resolution to the DampI office The Director of DampI is responsible for tracking the complaints to ensure that the affected department(s) have taken the recommended action to remedy any determination of discrimination and communicating findings to the Complainant The Director of DampI is also responsible for reporting trends action plans and non-compliance to the executive management team and board of directors DampI will forward a copy of all formal complaints filed to Customer Service for their records Customer Service has no responsibility for processing formal complaints

PROCESSING INFORMAL COMPLAINTS Intake Intake of an informal complaint is generated through communication generally presented verbally to SORTA staff Any SORTA employee who receives an inquiry or complaint of this type shall direct the Complainant to report the concern directly to the Customer Relations (call center) by telephone at (513) 632-7575 via e-mail to customerservicego-metrocom or by mail to 602 Main Street Suite 1100 Cincinnati Ohio 45202 Customer Relations (call center) representatives upon receipt of an informal complaint shall record the complaint in their database and assign a number to be used for tracking purposes After input of the complaint into its database Customer Service staff shall promptly identify the appropriate department(s) to resolve the issue and forward the complaint directly to that departments head with a copy to the Director of DampI who will ascertain proper jurisdiction and forward the complaint to the DampI staff for processing DampI shall log the complaint review the matter to determine Title VI ADA applicability investigate merits of alleged violations (if needed) and monitor response dates If determination is made that the matter is outside the scope of Title VI ADA DampI will notify Customer Service and the affected departments head within a reasonable period If the matter is determined to be within the scope of Title VI ADA the affected department head within 5 business days of receipt will forward the complaint to the staff member most appropriate to address the issue The affected department will consult with DampI and offer a proposed resolution

Within 5 business days of receiving written notification of a proposed resolution DampI representatives will offer suggestions if any to modify the proposed resolution DampI or the affected department will communicate its written or verbal findings to the customer within 30 business days and explain any steps being taken to resolve the matter and will forward copies of this communication to the affected department(s) and to Customer Service who will update their database to include this information Every effort shall be made to process and resolve informal complaints within 30 business days Appeal There is no right to appeal resolution of an informal complaint However the party reserves the right to file a formal complaint within 180 business days

PROCESSING FORMAL COMPLAINTS Intake Intake of formal complaints is generated through written communication of a concern presented to SORTA staff Any SORTA employee who receives a complaint of this type will direct the complaint to the DampI Office DampI staff will provide a formal complaint form to the Complainant or direct complainant to retrieve the form online Complainant must sign and submit the completed complaint form to the Director of DampI Any person who believes himself herself or any specific class of persons to be subjected to discrimination on the basis of race color or national origin may also file a written complaint with the Federal Transit Administration (FTA) Office of Civil Rights 1200 New Jersey Avenue SE Washington DC 20590

Processing The Director of DampI shall review the matter to determine Title VI ADA jurisdiction assign staff to investigate if it is determined that the matter merits investigation and monitor response dates The investigator shall log the complaint in to the Title VI ADA Complaint databaselog Jurisdiction will be determined based upon information provided in the written complaint A complaint shall be investigated unless

bull it fails to state facts which could establish ADA violation or intentional unequal treatment as described in the definitions section of this procedure

bull Complainant is not a primary beneficiary of the federal aid received by SORTA

If determination is made that the matter is outside the scope of Title VI ADA DampI will notify Customer Service and the affected department head in writing within a reasonable period

Investigation Determination and Recommendation

If jurisdiction is determined to exist and investigation is warranted the assigned investigator will take the following steps

bull identify the basis of the alleged unequal treatment or alleged violation of ADA bull ascertain when and where the alleged unequal treatment or alleged violation of ADA occurred bull identify and interview all relevant parties review documents and make site visits to obtain

factual information

Upon conclusion of a thorough investigation the investigator will prepare a report to summarize findings and suggest appropriate corrective action along with proposed resolution The investigative report should be submitted to the Director of DampI within 60 business days DampI will maintain a record of all discussions and retain all documents relating to the investigation in a confidential file

Communication of Findings and Complaint Resolution

The Director of DampI will accept reject or modify the investigative report and consult with the affected department to convey the preliminary findings and develop a proposal for resolution The Director of DampI will prepare a written determination and submit the determination to the legal department for review of legal sufficiency Once the final determination is ready for release the Director of DampI and a SORTA legal representative will meet with the Executive team member of the affected department(s) to communicate the final determination and recommendations if any for corrective action The Director of DampI will provide written notification to the Complainant of the investigation findings and SORTAs proposed resolution if any DampI will forward copies of this communication to Customer Service and the affected department(s)

If cause is found to indicate a potential occurrence of non-compliance the Director of DampI will communicate this information to the executive management team before releasing its findings to the complainant

Appeal The Director of DampI will explain to the Complainant their right to appeal to the Federal Transit Administration or seek private legal representation

Exhibit A-1 Complaint Form

Title VI of the Civil Rights Act of 1964 states ldquoNo person in the United States shall on the grounds of race color or national origin be excluded from participation in be denied the benefits of or be subjected to discrimination under any program or activity receiving federal financial assistancerdquo

The American with Disabilities Act (ADA) gives civil rights protections to individuals with disabilities similar to the Civil Rights Act of 1964 The ADA is a clear national mandate for the elimination of discrimination against individuals with disabilities

The Environmental Justice component of Title VI guarantees fair treatment for all people SORTA is required to identify and address as appropriate disproportionately high and adverse effects of its programs polices and activities on minority and low-income populations SORTA is also required to take reasonable steps to ensure that Limited English Proficiency (LEP) person have meaningful access to the programs services and information SORTA provides

If you feel that you have been discriminated against a formal complaint may be filed with SORTArsquos Office of Diversity and Inclusion physically located at 1401 Bank Street 2nd Floor Queensgate Garage Cincinnati Ohio 45214 513-632-7614 (voice) or 1-800-750-0750 for Ohio Relay within 180 days after the date of the alleged discrimination These procedures do not deny you the right to file formal complaints with other state or federal agencies or to seek private counsel Intimidation or retaliation of any kind is prohibited by law Should you require assistance in completing this form please let us know Once completed return a signed copy via mail or hand delivery to

Southwest Ohio Regional Transit Authority (SORTA) METRO co Title VI ADA Coordinator Office of Diversity and Inclusion

602 Main Street Suite 1100 Cincinnati OH 45202

513-632-7614 Any person who believes himself herself or any specific class of persons to be subjected to discrimination may also file a written complaint with the Federal Transit Administration (FTA) Office of Civil Rights 1200 New Jersey Avenue SE Washington DC 20590

Note To protect your rights your complaint must be filed with 180 days of the occurrence Failure to file within 180 days may result in dismissal of the complaint

1 Complainantrsquos Name

2 Address

3 City State Zip Code

4 Telephone (Home) (Work) (Cell)

Civil Rights - Title VI ADA Complaint

5 Person discriminated against (if someone other than Complainant) Name

Address

City State Zip Code

Telephone (Home) (Work) (Cell) _________________

6 Upon what premise is your discrimination complaint based (check all that apply)

RaceColor

Religion National Origin

Disability

Gender

Limited English Proficiency (LEP)

Not applicable

7 Date of alleged discrimination or alleged violation

Complaint Form

8 Describe the alleged discrimination or alleged violation Explain what occurred and who you believe was responsible (For additional space attach additional sheets of paper or use back of the form)

9 Where did the incident take place Please provide location time bus number etc

10 Witnesses Please provide their contact information

Address

City State Zip Code

Telephone (Home) (Work) (Cell) Name

Address

City State Zip Code

Telephone (Home) (Work) (Cell)

11 How can this complaint be resolved (how can the problem be corrected)

12 Did you file this complaint with another federal state or local agency or with a federal or state

court (check the appropriate space) Yes No

If your answer is yes check each agency with which a complaint was filed

Federal Agency Federal Court State Agency

State Court Local Agency Other Please provide contact information for the agency you also filed the complaint with

Date Filed

13 If you need any special accommodations for communication regarding this complaint please specify which alternative format you require

Braille Large Print (specify the font size) CD

Sign Language Interpreter (specify language)

Language Interpreter (specific language)

Sign the complaint in space below Attach any documents you believe supports your complaint

Complainantrsquos Signature Date

APPENDIX B SORTA Public Outreach Information

SORTA Public Outreach Record 20162017

Neighborhood 20162017 VisitMetro

Representative(s) Contact Name EmailAddress Contact

Information

Northside Monday November 21 at 7PMBrad Thomas Butch Gaut Oliver (Ollie) Kroner olliekronergmailcom

McKie Recreational Center 16655 Chase Avenue

513-284-0899 Ollies Cell

Bond Hill Thursday December 1 7PM

Maurice Brown Ted Meyer Brandy Jones

Kathi Ranford Secretary and Contact (Jeffery

Davis President)kranfordfusenet

pastordavisfusenet

Bond Hill Recreation Center 1501 St Elizabeth Place 513-490-2269

Kathis cell

Lower Price Hill Monday December 5 7PM

Dan St Charles John Gardocki Dave Etienne

Jack Degano lowerpricehillfusenet

Community Matters 2110 St Michael Street Cincinnati OH 45204 Enter from the back of the building Group meets on the 3rd floor 5134719849

Hyde Park Tuesday December 13 7PM

Kreg Keesee Gary Greenberg Matt Conover Dave Etienne

Andy Scarpitti ajscarpittihotmailcom

Knox Presbyterian Church 3400 Michigan Ave Cincinnati OH 45208 Multipurpose room east end of the church near the intersection of Observatory and Linwood

(513) 313-4464 cell

Madisonville Thursday December 15

SORTA TBATed Meyer Luke Brockmeier

President and Contact lukebrockgmailcom

Madisonville Recreation Center 5320 Stewart Ave Cincinnati OH 45227 513-226-0134

Mt LookoutMonday December 19

Mary Miller Matt Conover Eric Flamme Anne

Sesler presidentmtlookoutorg

Christ the King Parish Center 3223 Linwood Ave Cincinnati OH 45226

513-898-3914 Eric 513-686-9192 Anne

AvondaleTuesday December 20

630PMSORTA TBA Dave Etienne Patricia Milton patriciamiltonmsncom

Gabriels Place 3626 Reading Road Cincinnati OH 45229

281-5999 office number

Oakley

January 3 2017 (follow up if need be to smaller group on

119 or another month)SORTA TBA Butch Gaut

Dave Schaff - our contact daveschaffgmailcom

Oakely Community Center (Next to Remkesto the left Brown brick buildingformer Bigs)

513-470-3340 Daves cell

Walnut Hills Area Council

January 12 2017 630PMSORTA TBA Butch Gaut Toni Miller

tonimillerfusenet infowearewalnuthillsorg

Bush Recreation 2640 Kemper LaneDid not provide

a phone number

Westwood 1172017 7PMSORTA TBA STAFF TBA

Shawntee Stallworth Schramm

infowestwoodcivicorg shawnteensschrammgmailco

Westwood Town Hall 3017 Harrison Avene

5133649025

CorryvilleTuesday February 14 6PM

Note this is Valentines DaySORTA TBA STAFF TBA

Kay Weaks (Mike Ealy president)

CorryvilleCChotmailcom mikenassauinvestcom

Corryville Rec Center 2823 Eden Ave5133497494 Mike Ealys cell

Neighborhood Location Date of Meeting SORTA Representative(s) Presentation details Number of attendees

Green Township Green Township Public Library

Monday May 8 2017 AECOM Staff Dave Ettiene Ted Meyer Matt Conover AECOM - Reinventing Metro Presentation 1

Westwood Westwood Town Hall Monday May 8 2017 AECOM Staff Dave Ettiene Ted Meyer Matt Conover AECOM - Reinventing Metro Presentation 3

Anderson TownshipAnderson Center

Station Park and Ride facility

Downtown Cincinnati Downtown Public Library Tuesday May 9 2017 AECOM Staff Dave Ettiene Ted Meyer Matt Conover AECOM - Reinventing

Metro Presentation 17

Bond Hill Community Action Agency

Tuesday May 9 2017 AECOM Staff Dave Ettiene Ted Meyer Matt Conover AECOM - Reinventing Metro Presentation 3

Reading Reading Public Library Tuesday May 9 2017 AECOM Staff Dave Ettiene Ted Meyer Matt Conover AECOM - Reinventing

North College Hill Clovernook Center Wednesday May 10 2017 AECOM Staff Dave Ettiene Ted Meyer Matt Conover AECOM - Reinventing Metro Presentation 30

Oakley Oakley Recreation Center

Wednesday May 10 2017 AECOM Staff Dave Ettiene Ted Meyer Matt Conover AECOM - Reinventing Metro Presentation 5

Harrison Harrison Public Library Wednesday May 10 2017 AECOM Staff Dave Ettiene Ted Meyer Matt Conover AECOM - Reinventing

Blue Ash Blue Ash Recreation Center

Thursday May 11 2017 AECOM Staff Dave Ettiene Ted Meyer Matt Conover AECOM - Reinventing Metro Presentation 9

Downtown Cincinnati Cincinnati Convention Center

Wednesday August 23 2017Dwight Ferrell Kreg Keesee Maurice Brown Brenden Cull Heidi Black Rob Mosby David Riposo Darryl Haley Sallie Hilvers Ted Meyer Mark McEwan John Ravasio Brandy Jones Dave Etienne

2017 Local route optimization public meeting

Thursday December 7 2017Dwight Ferrell Kreg Keesee Maurice Brown Brenden Cull Heidi Black Rob Mosby David Riposo Darryl Haley Sallie Hilvers Ted Meyer Mark McEwan John Ravasio Brandy Jones Dave Etienne

2017 Proposed fare increase public meeting

Monday February 12 2018 Darryl Haley Ted Meyer Dave Etienne Mark McEwan Brandy Jones

2018 Express route optimization public meeting

Harrison Public Library Tuesday February 13 2018 Dave Etienne Ted Meyer John Gardocki Brandy Jones2018 Express route optimization public meeting

Westwood Westwood Town Hall Thursday February 15 2018 Ted Meyer Dave Etienne Mark McEwan Brandy Jones2018 Express route optimization public meeting

Downtown Cincinnati SORTA Offices (Board Room) Tuesday February 20 2018 Ted Meyer Dave Etienne Mark McEwan Brandy Jones

Mt Washington Mt Washington Recreation Center Wednesday February 21 2018 Mark McEwan

Westwood Cincinnati Westwood Town Hall Saturday April 28 2018 Dwight Ferrell Ted Meyer Dave Etienne Brandy Jones Reinventing Metro Presentation 24

Monday April 30 2018 Kreg Keesee Dwight Ferrell Ted Meyer Dave Etienne Mark McEwan Brandy Jones

Reinventing Metro Presentation 13

Colerain Township Colerain Township Community Center Tuesday May 1 2018 Dwight Ferrell Ted Meyer Dave Etienne Brandy Jones Reinventing Metro

Presentation8

Downtown Cincinnati Public Library Wednesday May 2 2018 Dwight Ferrell Ted Meyer Dave Etienne Mark McEwan Brandy Jones

Reinventing Metro Presentation

Woodlawn Ohio Valley Goodwill Industries

Thursday May 3 2018 Darryl Haley Ted Meyer Dave Etienne Mark McEwan Brandy Jones

Monday May 7 2018 Brenden Cull Rod Hinton Darryl Haley Dave Etienne Mark McEwan Brandy Jones

Bond Hill Cincinnati Community Action Agency

Tuesday May 8 2018 Dwight Ferrell Ted Meyer Dave Etienne Brandy Jones Reinventing Metro Presentation

Green Township Nathanael Greene Lodge

Wednesday May 9 2018 Dwight Ferrell Dave Etienne Mark McEwan Brandy Jones Reinventing Metro Presentation

Oakley Cincinnati Oakley Recreation Center

Thursday May 10 2018 Dwight Ferrell Ted Meyer Dave Etienne Mark McEwan Brandy Jones

20172018 Public Meetings

Appendix C Demographic Data and Maps

Demographic Data and Maps The following maps show SORTArsquos service area routes and demographic information based on American Community Survey 2016 5 year estimates Exhibit C-1 shows the service area with a three-quarter mile buffer around all 46 fixed routes and 1 streetcar route The demographic data was taken from ACS 5-year estimates at the Census block group level For block groups that fell both inside and outside of the service area the percentage of the area inside the service area was used as the ratio for the population of that block group Based on this methodology the percentage of minority population is 355 and the percentage of low-income population is 185 within the service area Exhibit C-2 shows areas that are 25 percentage points above the average service arearsquos minority population low-income population or both minority and low-income populations For example if a block group has a minority percentage of 75 it would be considered a minority block group because it is more than 25 percentage point compared to the service area average of 355 A block group with 42 minority population would not be classified as a minority block group susceptable to a disparate impact Exhibit C-3 shows areas that are 25 percentage points below the average aervice arearsquos minority population Since the low-income percentage for the service area is 185 there are no census block groups 25 percentage points below the average

Exhibit C-1

Exhibit C-2

Exhibit C-3

Appendix D MinorityLow Income Ridership and Population

Minority and Low Income Ridership and Population To determine the demographic composition of SORTArsquos routes two methodologies were used Both methods compared demographic information at a route level to the demographics of the SORTA service area The service area is defined as three quarters of a mile from any SORTA route and those areas completely surrounded by the three quarter mile corridors The demographics of these areas were obtained through block group data available from the American Community Survey 5 year estimate 2012-2016 Using ArcGIS the total population of block groups within the service area was identified The population of the block groups that were partially within the service area was calculated based on the percent of the area within SORTArsquos service area This information was then overlaid with block group data to obtain an estimate of low income and minority populations based on the percent of population in the service area The analysis indicates a total population of 744901 are within the SORTA service area Of this population an estimated 264423 persons or 355 percent are minority individuals and 137775 persons or 185 percent are low income individuals The table in Exhibit D-1 shows the results for each route In the previous Title VI Program update several aspects of the methodology were different compared to the methodology used in this update Moving forward SORTA plans to use the methodology outlined above The reason there is a significant change in the service area population from the last update (800248 compared to current 744901) was the way in which populations of block groups partially in the service area were calculated The former methodology converted population densities into total population of these block groups instead of using the ratio of area within the service area This yielded a higher total population If you go back to the 2012-2015 Title VI program update the total population figure is more closely aligned (747935) to this update based on regional population trends and uses the same methodology used in this update SORTArsquos Onboard Rider Survey conducted in January of 2018 was compared against the identified service area demographics A copy of the survey is shown in Exhibit D-2 For each route the percent of minority and low income riders was determined based on the total number of riders surveyed for that route These results were compared to the overall service arearsquos average low income and minority populations Those routes equal to or above the service arearsquos average were noted Route 72 is a seasonal express route and was not in operation during the latest onboard survey therefore it does not have survey data The second methodology utilized GIS analysis to calculate the demographics within three quarters of mile of each route All SORTA routes were analyzed using this methodology As with the first methodology these numbers were compared to the service arearsquos average minority and low income populations Routes equal to or above the service arearsquos average were noted Individual route demographics were calculated by identifying the census block groups within three quarters of a mile of each route The total population minority population and low income population of each census block group was calculated based on the square miles of each census block group that fell within three quarters of a mile of a route Block groups partially within the routes service area were calculated based on the percent of area within the routersquos service area Additionally block groups served by multiple routes were calculated separately for each route because it is not possible to determine which route these individuals might chose to utilize

Exhibit D-1

Total Population

Minority population

Percent Minority

Low-Income Population

Percent Low-Income

744901 264423 355 137775 185ACS 2012-2016

Onboard Rider Survey

Total Population Served

Minority Population

Percent Minority

Percent Low-Income

Percent Minority

Percent Low-Income

1 25611 13778 8083 54 32 57 302X 37078 13399 4344 36 12 44 253X 63414 19431 6298 31 10 46 13

4 114157 46714 24206 41 21 84 666 71250 33492 22593 47 32 75 56

11 82104 30800 17181 38 21 71 5012X 31502 8675 5024 28 16 33 014X 40774 21526 6767 53 17 75 1015X 52083 28962 10739 56 21 52 32

16 84848 44920 25239 53 30 94 7117 129100 61581 33408 48 26 70 5419 95595 41336 27125 43 28 76 5820 95208 48041 24654 50 26 73 5521 77812 36153 25390 46 33 78 70

23X 57060 30542 10313 54 18 57 2624 106586 36246 25358 34 24 66 65

25X 35910 7291 4703 20 13 29 727 46978 25249 19292 54 41 88 5828 47776 16264 9822 34 21 78 78

29X 28731 3461 3548 12 12 16 2130X 41813 4271 3855 10 9 38 33

31 72490 36743 26154 51 36 85 6432 87268 28366 21696 33 25 67 7033 70918 28911 20339 41 29 73 65

38X 89229 46350 30759 52 34 63 2540X 34191 14607 9443 43 28 56 19

41 113875 49148 23306 43 20 80 6042X 18354 4616 1881 25 10 47 21

43 115964 65171 34799 56 30 83 7046 56735 32412 22251 57 39 78 6949 34544 20876 15194 60 44 92 7750 52912 18042 14800 34 28 54 5451 135257 55781 35617 41 26 78 64

52X 7011 155 429 2 6 14 064 85632 46007 29794 54 35 91 7267 18010 4862 2078 27 12 100 6371 52280 12477 2340 24 4 28 072 5395 811 205 15 4

74X 33820 8724 4428 26 13 21 1975X 8867 503 931 6 10 4 4

77 41407 7314 7376 18 18 0 678 109948 57715 31850 52 29 77 5381 21177 1648 2244 8 11 11 082 2925 199 294 7 10 0 885 12013 5662 3676 47 31 42 490 115549 53404 31920 46 28 67 59

0 (Streetcar) 26173 13195 10662 50 41 39 32

Service Area is defined as the 34 mile ADA service area with the addition of express routes

Low-Income lt$25000 (Survey)

Service Area Population

American Community Survey Census Demographics

Shaded Cells represent above average minority and low income populations

Express route service areas exclude downtown and expressway routing combined

Exhibit D-2

Appendix E Quality of Service Monitoring Analysis

Quality of Service Monitoring Analysis SORTA uses several metrics and standards to monitor the quality of service provided to its customers As a part of the analysis for Title VI SORTA used on-board surveys to determine whether a route was a minority or non-minority route based on the routes percentage of minority population compared to the service area minority population average For each route a designation was given as a minority or non-minority route based on this methodology Each route was analyzed based on the approximate headway during the weekday peak off-peak Saturday and Sunday schedules The average vehicle load was calculated for a period of time in 2018 and broken out by weekday Saturday and Sunday service The on-time performance for each route used data from all of 2018 On-time performance is defined as the percentage of time a bus arrives at each time point where it is within the window of 1 minute early to 5 frac12 minutes late In order to analyze the difference in level and quality of service between minority and non-minority routes all routes data were grouped into minority and non-minority categories and compared to each other based on the metrics stated above The data from exhibit E-1 shows that the level and quality of service does not have a disparate impact on minority riders Ten of SORTArsquos 46 routes are classified as non-minority routes and all of those routes are express routes that run only during the weekday peak periods The headways for minority routes are better than non-minority routes and the vehicle loads are similar for each category of routes On-time performance is slightly better for non-minority routes by 23 overall

Exhibit E-1

RouteAverage Weekday

Peak Headway (minutes)

Average Weekday Off-Peak Headway

(minutes)

Average Saturday Headway (minutes)

Average Sunday Headway (minutes)

Average Vehicle Load (Weekday)

Average Vehicle Load (Saturday)

Average Vehicle Load (Sunday)

On-time Performace

System Average36 41 44 47 036 032 032 820

Minority Route Average 32 41 44 47 036 032 032 815

Non-minority Route Average 49 No Routes No Routes No Routes 039 No Routes No Routes 838

Appendix F SORTA Board Demographics and Title VI Program Resolution

Exhibit F-1 shows the demographic makeup of SORTArsquos Board of Trustees as of January 2019 Exhibit F-2 is the Board of Trusteesrsquo resolution to approve the Title VI Program for years 2019-2021

Exhibit F-1

Name Appointment Gender Race RepresentingKreg Keesee Chair Male Caucasian City of CincinnatiGwen Robinson Vice Chair Female African American City of CincinnatiMaurice Brown Board Trustee Male African American City of CincinnatiHeidi Black Board Trustee Female Caucasian City of CincinnatiBrendon Cull Board Trustee Male Caucasian City of CincinnatiBlake Ethridge Board Trustee Male Caucasian Hamilton CountyAllan Freeman Board Trustee Male Caucasian Clermont CountyRobert Harris Board Trustee Male African American Hamilton CountyRod Hinton Board Trustee Male African American City of CincinnatiThaddeus Hoffmeister Board Trustee Male African American Hamilton CountyPeter McLinden Board Trustee Male Caucasian Warren CountyMary Miller Board Trustee Female Caucasian City of CincinnatiKathleen Wyenandt Board Trustee Female Caucasian Butler County

Exhibit F-2 BOARD OF TRUSTEES

SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY RESOLUTION NO 2019-XXXXXXX

Appendix G 2016 Mobile Ticketing Equity Analysis

No disparate impact or disproportionate burden were found in this analysis and the changes were implemented

Appendix H 2017 Local Route Service Equity Analysis

Appendix I 2018 Express Route Service Change Equity Analysis

No disparate impact or disproportionate burden were found in this analysis and the

changes were implemented

Appendix J 2018 Fare Change Equity Analysis

No disparate impact or disproportionate burden were found in this analysis but the changes were not implemented

Appendix K On-board Survey Results The on-board survey was performed in January of 2018 on SORTA routes in accordance

with the Title VI fare equity analysis and used for ridership demographics in the 2019-2021 Title VI Program Update

BOARD OF TRUSTEES

APPROVAL TO PURCHASE IN-GROUND BUS LIFTS AT QUEENSGATE GARAGE

WHEREAS

1 SORTA requires the removal and replacement of in-ground bus lifts at the Queensgate garage that have surpassed their useful life and need to be replaced

2 Detailed bus lift specifications were developed by SORTA staff to meet all requirements and an

Invitation for Bid (ldquoIFBrdquo) was sent to eight-teen (18) potential vendors

3 One (1) bid was received SORTA staff and is recommends that the Board accept the bid submitted by OTT Equipment Services Inc for a five (5) year contract as the lowest responsive bid from a responsible bidder for the purchase of a minimum of two (2) and a maximum of twelve (12) bus lifts at a total cost of $110119 per unit and total contract value not to exceed $1321428 THEREFORE BE IT RESOLVED

4 The Board hereby finds the bid of OTT Equipment Services Inc as recommended by the SORTA staff to be the lowest responsive bid from a responsible bidder and awards to it a five (5) year contract for the purchase of a minimum of two (2) and a maximum of twelve (12) bus lifts at a total cost not to exceed $1321428 contingent on funding being available

5 The Interim CEOGeneral Manager Interim COO or the CFOSecretary-Treasurer shall execute

the contract on behalf of SORTA

Procurement Summary

February 2019

ACTION ITEM- APPROVAL TO PURCHASE IN-GROUND BUS LIFTS AT QUEENSGATE GARAGE

STRATEGIC PLAN GOAL OBJECTIVE bull Operational Excellence

RECOMMENDATION Approval of a resolution authorizing the Interim CEOGeneral Manager Interim COO or the CFOSecretary-Treasurer to execute a five (5) year contract with OTT Equipment Services Inc on behalf of SORTA for the purchase of a minimum of two (2) and a maximum of twelve (12) bus lifts at a cost not to exceed $1321428

bull This is a five (5) year agreement with a total expenditure up to $1321428 contingent on funding being available

bull The not to exceed amount is calculated based on the purchase of 12 units at an average cost per unit of $110119

bull This expenditure will be funding with 100 local funds

BUSINESS PURPOSE

bull There are twenty (20) in-ground bus lift at the Queensgate garage These units are the originals and have surpassed their useful life and need to be replaced

bull Though the in-ground bus lifts are original most units have undergone preventative maintenance and repairs and have been maintained over the years

bull This is an Invitation for Bid contract

bull This is a contract for five (5) years

bull OTT Equipment Service Inc was determined to be the lowest responsible bid from a responsible bidder

bull The contract procurement summary is attached

bull This solicitation was sent to eighteen (18) potential vendors

Attachments Procurement Summary

bull Section 30643 of the Ohio Revised Code authorizes SORTA to contract for the provision of goods and services

SUBMITTED BY

Mike Nagy Darryl Haley Project amp Facility Manager Interim CEOGeneral Manager

1292019

PampO Agenda (2-19)

Planning amp Ops Minutes (1-19)

Briefing Item- Quarterly Repair RTC Update (2-19)

Quarterly Update- RTC Repairs (2-19)

Slide Number 1

Slide Number 2

Slide Number 3

Slide Number 4

Slide Number 5

Slide Number 6

Briefing Item- MaaS Schedule (2-19)

Maas Schedule (2-19)

Slide Number 1

Slide Number 2


Next Steps

Slide Number 5

Slide Number 6

Briefing Item- FaStops Project Update (2-19)

FAStops Update_Board_Feb 2019 v17

Slide Number 1


Pilot ProjectmdashCompleted Tasks



THANK YOU

Slide Number 7

Slide Number 8

Slide Number 9

FAStops Overview

Stop Balancing Benefits

Pilot ProjectmdashEstimated Travel Time Savings


Tasks Completed

Stop Spacing Decision Making

Pilot Routes

Draft Pilot Stop Spacing Analysis

Public Engagement

Next Steps

Briefing Item- Service Change Opportunities Mobility On Demand Update Update (2-19)

Service Changes and Mobility on Demand (2-19)

Slide Number 1

Slide Number 2

Slide Number 3

Routes 1 amp 50mdashSummary

APPROACH TO Implementing On Demand Service

On Demand Service

Slide Number 7

Slide Number 8

Impacts on Agency

Slide Number 10


Next Steps

Slide Number 13

Slide Number 14

Slide Number 15

Slide Number 16

Slide Number 17

Slide Number 18

Slide Number 19

Slide Number 20


Slide Number 22

Slide Number 23

Briefing Item - Ridership (2-19)

January 2019 Ridership Report vF

January 2019Ridership Report


LocalExpress KPIs

LocalExpress KPIs


Access Ridership

Access KPIs

Slide Number 8

Slide Number 9

Slide Number 10


Slide Number 12





2019-xx (1-19) Approval of Title VI Program Update

Action Item - Title VI 2019-2021 Program v11

Title VI (2-19)


Purpose

Metrorsquos Commitment to Title VI

Changes in 2019 Program





Next Steps

Thank You

Attach- Title VI Plan Report Summary (2-19)

Introduction

Policy Statement

Part 1

1 General Requirements

11 Title VI Policy and Complaint Procedure

12 Access to Services by Persons with Limited English Proficiency

13 SORTA Sub-recipients

14 Public Participation Process

Part 2

2 Program Specific Requirements

21 Demographic Data and Maps

22 Service Standards

23 Service Policies

Rail

24 Disproportionate Burden amp Disparate Impact Policy

25 Monitoring

26 Public Notice of Title VI Program

APPENDICES











Appendix K On-board Survey Results

2019-xx (2-19) Approval to Purchase Bus Lifts

BOARD OF TRUSTEES

SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY

Action Item- Approval to Puchase Bus Lifts (2-19)

summary 77-2018_signed