SOPHO ErgoLine - University of Essex · SOPHO ErgoLine D325/D330 ErgoLine@Net U S ER G UIDE. A Publication of PHILIPS BUSINESS COMMUNICATIONS HILVERSUM, THE NETHERLANDS Order No.:

SOPHO ErgoLineD325/D330

ErgoLine@Net US

ER

GU

IDE

Issue:0506

SOPHO ErgoLineD325/D330

ErgoLine@Net US

ER

GU

IDE

A Publication ofPHILIPS BUSINESS COMMUNICATIONSHILVERSUM, THE NETHERLANDS

Order No.:

Manual No.:

Date:

Great care has been taken to ensure that the informationcontained in this handbook is accurate and complete.Should any errors or omissions be discovered or should anyuser wish to make a suggestion for improving this handbook,they are invited to send the relevant details to :

PHILIPS BUSINESS COMMUNICATIONSCUSTOMER SERVICESP.O. BOX 321200 JD HILVERSUMTHE NETHERLANDS

© PHILIPS COMMUNICATION SYSTEMS B.V.All right are reserved. Reproduction in whole or in part isprohibited without the written consent of the copyright owner.All brand names and product names in this document are trademarks or registered trademarks of their respective companies.

9504 404 19402

2005

June 2005

i

Contents

Contents ....................................................................................................i

Section 1: Introduction

SOPHO ErgoLine D330 telephone layout......................................... 1SOPHO ErgoLine D325 / ErgoLine@Net telephone layout........... 2

Section 2: Making and Answering Calls

Making Calls

Dialing a number ................................................................................... 3Dialing hands-free.................................................................................. 3Dialing a number offline....................................................................... 3Dialing using a speed-dial key ............................................................. 4Using the personal directory or the extra phonebook(s) ................... 5

Using the Caller's List

Displaying the Callers list ..................................................................... 6Calling someone from the Callers list ................................................. 6Removing someone from the Callers list............................................ 7

Using the Last Number Redial

Calling someone from the Redial list .................................................. 8Removing a number from the Redial list............................................ 8Editing a number from the Redial list [D330 only]........................... 9Dialing a number from the Redial list during a call.........................10Storing the number of a connected party to the Redial list ............10

ii

Answering and Ending a Call

Answering an incoming call...............................................................11Answering a diverted call ...................................................................11Ending a call.........................................................................................12Disconnecting a call.............................................................................12

Switching between Listen-In, Hands-free &Softspeaking

Switching from Soft-speaking to Listen-in.......................................13Switching from Softspeaking to Handsfree......................................13Switching from Hands-free to Listen-in ...........................................13Switching from Hands-free to Soft-speaking...................................14Switching from Listen-in to Soft-speaking.......................................14Switching from Listen-in to Hands-free ...........................................14

Switching the Active Microphone Off and On

Switching the active microphone off and on....................................15

Using Hold

Putting the caller on Hold and calling someone else.......................16Transferring a call................................................................................16Shuffling between two calls ...............................................................17Connecting to a held call and disconnecting a current call .............17Connecting to a held call after being disconnected..........................18Setting up a three-party conference ...................................................19

Things You Can Do if the Line is Busy or NotAnswered

Calling back a busy number or a not answering call.......................20Canceling a Callback...........................................................................21

iii

Things You Can Do if the Line is Busy

Intruding on a busy line.......................................................................22Waiting for a busy extension..............................................................22

Answering Incoming Call Waiting

Viewing the I.D. of the waiting incoming call .................................23Switching between the current call and a waiting incoming call...23Ending the current call and answering call waiting .........................24Answering incoming call waiting whilst programming ................24

Calling in a Waiting Message

Calling in a waiting message..............................................................25

Preparing a Number During a Call

Preparing a number during a call.......................................................26

Section 3: Administration Functions

Diverting Calls

Diverting calls to a specific extension ...............................................27Deactivating a diversion from your phone .......................................27

Monitoring the Costs and Duration of Calls

Monitoring cost and call duration......................................................28

iv

Using the Directory

Adding a name to the personal directory..........................................29Removing a name from the directory................................................31Modifying a name in the directory [D330].......................................32Modifying a name in the directory [D325].......................................34Copying from the extra phonebook to the personal directory........36

Section 4: Customizing your Telephone

Changing the Contrast of your Display

Changing the contrast of your display [D330 only] ........................37

Toggling Features On and Off

Toggling features on and off ..............................................................38

Changing Specific Telephone Settings

Changing the language of your telephone........................................40Adjusting the ringer volume on your phone.....................................41Adjusting the ringer melody on your phone.....................................42

Locking the Telephone

Locking the telephone.........................................................................43Locking: barring access to programming functions ........................44Lock: set direct call to….....................................................................44Lock: receive calls only.......................................................................45Unlocking the telephone.....................................................................45Changing your password to lock the telephone...............................46

Setting the Voice Output Medium

Setting the voice output medium.......................................................47

v

Using Special Mode

Entering the special mode...................................................................48Clearing all personal information (keys, directory) .........................49Downloading features to your telephone..........................................50How to return to user mode................................................................51

Setting Up and Using Memory Keys

Programming a speed-dial number into an empty memory key....52Programming a function in an empty memory key.........................53Programming a groupfacility in an empty memory key.................55Editing the contents of a memory key...............................................57Clearing the contents of a memory key.............................................58Using a function key to activate or deactivate a function................59Using a speed key during a call..........................................................59

Section 5: Using Group Functions

How to use Group Features

Using Group facilities..........................................................................60Monitoring the status of group facility keys .....................................61Making a call to a group member......................................................63Making an intercom call to a group member ...................................64Answering an incoming call for a group member...........................65Answering an incoming call from a group member .......................66Toggling your telephone between absent and present ....................66Switching your telephone absent for incoming group calls............68Remotely toggling another telephone absent and present...............69Answering calls for executives...........................................................70Answering group calls, private calls or personal calls.....................71Parking and uptaking a call.................................................................72Using an alternative secretary.............................................................73How to observe the group status........................................................74

vi

Glossary

Glossary................................................................................................75

Introduction 1

SOPHO ErgoLine D330 telephone layout

1 2 3

4 5 6

7 8 9

0

OK

ABC

GHI JKL

PQRS TUV

MNO

WXYZ

DEF

ErgoLine

BackspaceHoldShiftOptions

Memory keys

VolumeLoudspeakerMic muteLNRExit

Introduction2

SOPHO ErgoLine D325 / ErgoLine@Nettelephone layout

Making Calls 3

Dialing a number

1 Lift the handset

2 Type the number you want

Dialing hands-free

1 Press the Loudspeaker key


Dialing a number offline


or or OK2 Either lift the handset, press the key or

press OK

Making Calls4

Dialing using a speed-dial key

Before you can dial someone using a Speed-dial key, you must haveprogrammed it with the number, (see the section Programming a speed-dial number into an empty memory key).

or 1 Lift the handset or press the key

or

+

2 Press the speed-dial key you want

orPress Shift and the speed-dial key toaccess the second level

or or OK

3 Either replace the handset, press theLoudspeaker key or press OK to end thecall

Note: If ‘one keystroke call’ setup is active (see the section Togglingfeatures on and off), you only have to press the speed-dial key. The call isthen set up automatically.

Making Calls 5

Using the personal directory or the extraphonebook(s)

The directory, often called personal directory, is present in your telephone.Before you can dial someone using the directory, you must have adirectory set up with names and numbers (see Adding a name to thedirectory). It can contain up to 100 names.

An extra phonebook consists of names/numbers, present in the system e.g.a list of the employees in the company. An extra phonebook is not alwayspresent, this depends on the system.

1 Press the Options key.

2 Scroll to the desired item

Note: The extra phonebooks are notalways present. This depends on thesystem.

OK 3 Press OK

4 Key the first letter (or more) of the nameyou are calling for example, to enter Bpress key 2 twice

5 Scroll if necessary to find the name youwant

OK 6 Press OK to display the number

or or OK7 Either lift the handset, press the

loudspeaker key or press OK

Using the Callers List6

Displaying the Callers list

The Callers option is only available if there are entries in the Callers list.Any new callers are indicated by the Options icon flashing in the display.The Callers list can contain 10 callers numbers and/or messages.

1 Press the Options key

O K or + OK

2 If you are accessing new information inthe Callers list that you have notpreviously read, the Callers option willappear in the display. Press OK

If you are accessing information that youhave previously read, scroll to the Callersoption and press OK

3 Scroll to see all the callers in the list

Calling someone from the Callers list

or or OK

To call the person from the Callers listwhose name is in the display, either liftthe handset, press the Loudspeaker key,or press OK

Using the Callers List 7

Removing someone from the Callers list

1 To remove the person from the Callerslist whose name is in the display, pressthe Options key

OK 2 Press OK

Using the Last Number Redial8

Calling someone from the Redial list

Every time you make a call the number you call is stored in the Redial list.This list can contain 5 numbers

1 Press the Redial key

2 Scroll to find the number/name you wantto call

or or OK

3 Either lift the handset, press theLoudspeaker key, or press OK

Note: Any currently connected party isput on Hold automatically

Removing a number from the Redial list


2 Scroll to the number you want to remove


OK 4 Press OK to remove the entry

Using the Last Number Redial 9

Editing a number from the Redial list [D330 only]


OK< <

<

<2 Scroll to the number you want to edit

OK< <

<

<

X

3 Edit the number using the number keypadand the horizontal cursor keys and thebackspace key

or or OK

4 To dial the number, either lift the handset,or, if using the telephone hands-free pressthe Loudspeaker key, or press OK

The number is now stored in the Rediallist

Using the Last Number Redial10

Dialing a number from the Redial list during a call

1 During a call, press the Redial key

2 Scroll to the number you want to dial

OK 3 Press OK. The connected party is put onHold and the number is dialed

Storing the number of a connected party to theRedial list

1 During a call, press the Options key

2 Scroll to the Store number option

OK 3 Press OK to store the number in theRedial list

Answering and Ending a Call 11

Answering an incoming call

or Lift the handset or press the Loudspeakerkey

Answering a diverted call

1 Scroll down to see the name or number ofthe originally dialed party.

• The name/number of the originallydialed party can be accompanied byan indication, between brackets, ofthe reason why the call is diverted toyou:- person is busy in another call- person does not answer the

phone- the person cannot be reached- the person is absent

• The name and/or number of thecalling party can be accompaniedwith a �-icon. This means that thecaller has been waiting in a queue fora while.

or 2 Lift the handset or press the Loudspeaker

key

Answering and Ending a Call12

Ending a call

or

1 Replace the handset, or, if using thetelephone hands-free, press theLoudspeaker key

Note: If the phone starts ringing after you have ended the call, there is acall waiting. This is announced as a normal incoming call. Call/Costduration will be displayed

Disconnecting a call


2 Scroll to the Disconnect option

OK 3 Press OK. The call is disconnected. Youcan immediately set up another call

Switching between Listen-in, Handsfree & Softspeaking 13

Switching from Soft-speaking to Listen-in

Press the Loudspeaker key whilst usingthe handset

Switching from Softspeaking to Handsfree

+

Press and whilst holding down theLoudspeaker key replace the handset,then release the Loudspeaker key

Note: If you replace the handset afterreleasing the Loudspeaker key you willdisconnect your call

Switching from Hands-free to Listen-in

1 Lift the handset

2 Press the Loudspeaker key

Switching between Listen-in, Handsfree & Softspeaking14

Switching from Hands-free to Soft-speaking

Lift the handset whilst using the phonehands-free

Switching from Listen-in to Soft-speaking

Press the Loudspeaker key to disablelisten-in

Switching from Listen-in to Hands-free

+

Press and whilst holding down theLoudspeaker key, replace the handset;then release the Loudspeaker key

Note: If you replace the handset afterreleasing the Loudspeaker key, you willdisconnect your call

Switching the Active Microphone Off and On 15

Switching the active microphone off and on

Press the Microphone mute key to switchthe active microphone off

Press the Microphone mute key again toswitch it back on

Note: If Microphone mute is on, the other party cannot hear you. TheLED indicates the status of the microphone, as follows:

LED off The handset microphone is on as you are usingthe handset, or the set is idle.

LEDflashing

The microphone is off: the other party cannothear you

LED on The microphone in the phone is on: you areusing the telephone hands-free

Using Hold16

Putting the caller on Hold and calling someoneelse

R1 Whilst connected, press the Hold key

2 Dial the number of the other party

R3 Press the Hold key again to return to the

original caller

Transferring a call

R1 Whilst connected, press the Hold key

2 Dial the number of the other caller

or

3 Replace the handset or, if using thetelephone hands-free, press theLoudspeaker key

Using Hold 17

Shuffling between two calls

R 1 Whilst connected to one caller with asecond caller on Hold, press the Holdkey. You are connected to the held calland the original caller is put on Hold

R 2 Press the Hold key again to connect to theoriginal caller and put the second calleron Hold

Connecting to a held call and disconnecting acurrent call

1 To connect to the person who is on Holdand disconnect the current call, press theOptions key

2 Scroll to the Reconnect option

OK 3 Press OK

Using Hold18

Connecting to a held call after being disconnected

R

or

Press the Hold key or replace the handset

If, after you replace the handset, thetelephone rings, you can answer the callby lifting the handset or by pressing theLoudspeaker key

Using Hold 19

Setting up a three-party conference

It may be that your system does not support this feature for you. If that isthe case, you will not have access to it.

R1 Whilst connected to one caller, press the

Hold key


OK 3 Press OK to prepare a 3-party call

4 Dial the number of the third party

5 When the third party answers the call,press the Options key

6 Scroll to the Add 3rd party option

OK 7 Press OK

8 To view the number/name of the otherparty, press the Options key

OK 9 Press OK

or

10 To withdraw from the call, replace thehandset or, if using the telephone hands-free, press the Loudspeaker key. Theother two parties can continue theirconversation after you have disconnected

Things You Can Do if the Line is Busy or Not Answered20

Calling back a busy number or a not answeringcall

1 On hearing the busy tone or if there is noanswer, press the Options key

OK 2 Press OK to call back

or

3 Replace the handset or, if using thetelephone hands-free, press theLoudspeaker key

When the busy number becomes availableor the not answering extension was used,your telephone will ring in a differenttone and the ‘Call back...’ prompt willappear in the display

or 4 Start the callback call by lifting the

handset or pressing the Loudspeaker key

Things You Can Do if the Line is Busy or Not Answered 21

Canceling a Callback


2 Scroll to the Delete call backs option

OK3 Press OK

All outstanding calls back are cancelled

Things You Can Do if the Line is Busy22

Intruding on a busy line


2 Scroll to the Intrude option

OK

3 Press OK

Note: Both parties can hear you when youdo this

Waiting for a busy extension



2 Scroll to the I’ll wait option

OK

3 Press OK

Now the other person knows that you arewaiting. Wait for the call to be answeredand proceed as for a normal call.

Answering Incoming Call Waiting 23

Viewing the I.D. of the waiting incoming call


OK 2 Press OK to see who is waiting

3 If you don’t want to answer the callwaiting, press the Exit key

Switching between the current call and a waitingincoming call

1 If during a call, the call waiting iconflashes in the top right hand corner of thedisplay there is a call waiting for you. Ifenabled, a beep will also sound


OK 3 Press OK to see who is waiting


OK 5 Press OK to answer the waiting call

Note: The previous caller is placed in your waiting queue.

You can switch between the two parties using the steps above.

Answering Incoming Call Waiting24

Ending the current call and answering call waiting

or 1 While a call is waiting, replace the

handset or press the Loudspeaker key

or

2 The telephone rings with the incomingwaiting call

Answer the call by lifting the handset orpressing the Loudspeaker key

Answering incoming call waiting whilstprogramming

1 Press the Exit key to terminate theprogramming

Note: Only programming you havecarried out and confirmed by pressingOK, will be saved

or 2 Answer the incoming call by lifting the

handset or pressing the Loudspeaker key

Calling in a Waiting Message 25

Calling in a waiting message

Before you can use this function you should program a key with thefunction Message Waiting. Then, depending on the kind of message that iswaiting, the associated LED is blinking, flashing or continuously on.

or 1 Lift the handset or press the Loudspeaker

key

2 Press the Message Waiting key

Note: If the LED is still blinking, flashing or on after you finished a call,there is another message waiting for you. Repeat the above mentionedsteps to call in that message too.

Preparing a Number During a Call26

Preparing a number during a call

1 During a call press the Options key

2 Scroll until you find the Numberpreparation ? option

OK 3 Press OK

4 Enter the number you want to dial

OK 5 Press OK to put the caller on hold and dialthe displayed number

Diverting Calls 27

Diverting calls to a specific extension


Call diversion will only work on your telephone if you have a keyprogrammed to divert your calls to a fixed extension. See the sectionProgramming a function in an empty memory key.

Call diversion

1 Press the memory key programmed forcall diversionIf no extension number has beenprogrammed into the Call diversion key,perform steps 2 and 3

2 If the extension number has not alreadybeen programmed into the Call diversionkey, type the extension number to whichyou want to divert calls

OK 3 Press OK

Deactivating a diversion from your phone


Call diversion

Press the memory key programmed forcall diversion to deactivate the diversion

Monitoring the Costs and Duration of Calls28

Monitoring cost and call duration


Call duration and cost (when available) are displayed during a call

Call duration and cost (when available) are shown in the display at the endof a call

Using the Directory 29

Adding a name to the personal directory


Note: If the Callers option is shown first,press the up key once until Directory isdisplayed

OK 2 Press OK to access the directory

3 If the directory is empty, go to step 4.Otherwise, press the Options key and thengo to step 4

OK 4 Press OK to add a directory entry

1. , : ! ? + - % & / ( ) = ¿¡12 A B C à á â ã ä å æ ç 23 D E F è é ê ë 34 G H I ì í î ï 45 J K L 56 M NO ñ ò ó ô õ ö œ ø67 P Q R S ß 78 T U V ù ú û ü 89 W X Y Z 90 space 0# #* *

5 Type the name: (for example, to enter Bpress number key 2 twice). Type 0 toinsert a space.

Note: International characters can beobtained by continuous pressing of thekey until the character required isdisplayed: e.g. to enter à press number 2four times.

continued on next page

Using the Directory30

OK 6 Press OK

7 Type the name

Note: While adding a name during a call,the number of the connected party isdisplayed here. If required you can editthis number [D330 only] or erase thenumber by pressing the options key andOK.

OK 8 Press OK

9 To return to idle, press the Exit key


Removing a name from the directory


OK or +

OK

2 Press OK if the Directory option isdisplayed.

Otherwise scroll to the Directory optionand press OK

3 Type the first character from the name

4 Scroll if necessary to the name you wishto remove and then press OK


6 Scroll to the Remove entry option

OK 7 Press OK to remove the entry



Modifying a name in the directory [D330]


OK or

OK< <

<

< +

OK

2 Press OK if the Directory? option isdisplayed.

Otherwise scroll to that option and pressOK

3 Type the first character from the name(for example, to enter B press number key2 twice). Type 0 to insert a space

OK< <

<

<

4 Scroll if necessary to the name you wishto modify and then press OK


OK 6 Press OK to modify the directory entry

X

OK< <

<

<

+ OK

7

Modify the name:

Use Backspace to delete a character

Use horizontal cursor keys to insert acharacter

Press Options key and OK to erase allcharacters


OK 8 Press OK

X

OK< <

<

<

+ OK

9

Modify the number if required:

Use Backspace to delete a digit

Use horizontal cursor keys to insert adigit.

Press Options key and OK to erase alldigits

OK 10 Press OK



Modifying a name in the directory [D325]


OK or +

OK

2 Press OK if the Directory? option isdisplayed.

Otherwise scroll to that option and pressOK

3 Type the first character from the name(for example, to enter B press number key2 twice). Type 0 to insert a space

4 Scroll if necessary to the name you wishto modify


OK 6 Press OK to modify the directory entry

+ OK

7 Modify the name:

Press Options key and OK to erase allcharacters

8 Enter new characters (for example, toenter B press number key 2 twice).Type 0 to insert a space


OK 9 Press OK

+ OK 10

Modify the number if required:

Press the Options key and OK to erase allcharacters

11Enter a new number using the numerickeypad.

OK 12 Press OK



Copying an entry from the extra phonebook to thepersonal directory

This section is only valid if your system provides an extra phonebook

1 Press the Options key.

2 Scroll to one of the extra phonebooks

OK 3 Press OK

4 Key the first letter of the name you arecalling for example, to enter B press key2 twice

5 Scroll if necessary to find the name youwant

OK6 Press OK to select the name and to see

the extension number

7 Press the Options key (shown on thedisplay: Copy to directory ?)

OK

8 Press OK

Note: The name/number can now beedited [D330 only] or erased: pressOptions key and OK

OK 9 Press OK twice to copy the name and thenumber to your personal directory

Changing the Contrast of your Display 37

Changing the contrast of your display [D330 only]

1 Press and hold down the Shift key

2 Whilst holding down the shift key, pressthe minus or plus key to alter the contrast

3 When you are satisfied with the contrastlevel, release the Shift key

Toggling Features On and Off38

Toggling features on and off

It may be that your system does not support one or more of the underneathfeatures. If that is the case, you will not have access to them and/or youwill not be able to change their status.

There are several features in the phone which you switch on and off.

The following features can be accessed in User mode:• Ringer• Softring• Call wait. beep• Autom. answering• Autom. answering 1hr• One key call setup• Store divert. calls• Callers list• Do not disturb• Incoming intercom• Mic. for intercom• Status monitoring• TAPI (phone, not applicable to the ErgoLine@Net)• Loudring f. 3-softr

The following feature can be accessed via Special mode, see the sectionEntering the special mode:• Night mode

You can find explanations for all of these features in the glossary at theback of this book.

The procedure for toggling between features is shown in the followingtable.

Toggling Features On and Off 39

Toggling features on and off (continued)


2 Scroll to the Features option

OK 3 Press OK

OK 4 Press OK to select the Toggle list option

5 Scroll to the feature you want.

6 Press the Options key to change thedisplayed option

OK 7 Press OK to display the feature to bechanged

OK 8 Press OK to make the change


Changing Specific Telephone Settings40

Changing the language of your telephone



OK 3 Press OK

4 Scroll to the Set phone option

OK 5 Press OK

OK 6 Press OK to select the Language option

7 Scroll to the language you want

OK 8 Press OK to save the setting


Changing Specific Telephone Settings 41

Adjusting the ringer volume on your phone

1 Adjust the volume up or down using theminus and plus control keys



Note: The volume keys are context sensitive so that the volume of theringer can be adjusted in any of the modes of use (Soft-Speaking,Handsfree and Listen-In).

Changing Specific Telephone Settings42

Adjusting the ringer melody on your phone



OK 3 Press OK


OK 5 Press OK

6 Scroll to the Set ringer option

OK 7 Press OK

8 Scroll to the Set melody option

OK 9 Press OK

or

10 Choose the melody by scrolling orpressing a digit from the keypad andlistening to the melody



Locking the Telephone 43

Locking the telephone

By means of a password you can lock your telephone in the followingways:• You can make and receive calls, but cannot access any programmed

functions• You can receive calls, but each keypress or lifting of the handset leads

to a hands-free/soft-speaking call to a specific number• You can only receive calls, but cannot make calls or access

programmed functions.

1 While in the idle mode, press theOptions key


OK 3 Press OK


OK 5 Press OK

6 Scroll to the Select mode option

OK 7 Press OK

8 Enter the lock password(Default lock password is 111. Thispassword can be changed, see section”Changing your password to lock thetelephone”

OK 9 Press OK to enter lock mode

Locking the Telephone44

Locking: barring access to programming functions

You can still make and receive calls.

You must be in Lock-mode to do this. See the section Locking thetelephone.

1 In Lock mode, scroll to No access toprogrammed issues

OK

2 Press OK

Access to the programming functions isnow barred and the telephone returns tothe idle menu

Lock: set direct call to…

Lifting the handset or pressing the loudspeaker key directs calls to thespecific numbers you enter. You can still receive calls as normal. If you donot enter any number, all outgoing calls are barred. You must be in Lock-mode to do this. See the section Locking the telephone.

1 In Lock mode, scroll to Set direct call to

OK

2 Enter the number to which each key presswill direct a call, and then press OK

Note: You can enter up to 20 digits

Locking the Telephone 45

Lock: receive calls only

You must be in Lock-mode to do this. See the section Locking thetelephone.

1 In Lock mode, scroll to Receive calls only

OK 2 Press OK

Note: In this mode it will not be possible to make any outgoing calls

Unlocking the telephone

If your telephone is locked in any of the ways detailed in Locking thetelephone, you can remove the lock.

You require a Lock-password to unlock the telephone. (Default passwordis 111)


OK 2 Press OK

3 Enter the lock password (Defaultpassword is 111). This password can bechanged, see section ”Changing yourpassword to lock the telephone”.

OK 4 Press OK to unlock the telephone

Locking the Telephone46

Changing your password to lock the telephone



OK 3 Press OK

4 Scroll to the Setphone option

OK 5 Press OK

6Scroll to the Change password option

OK 7 Press OK

8 Enter the old password

OK 9 Press OK

10 Enter the new password

OK 11 Press OK

12 Enter the new password again

OK 13 Press OK


Setting the Voice Output Medium 47

Setting the voice output medium

You can change the voice output medium for your telephone so that it willoperate via a headset instead of the handset or vice versa.



OK 3 Press OK

4 Scroll to the Set phone optionNote: In the Glossary you can find thedescription of the options

OK 5 Press OK

6 Scroll to the Set voice output option

OK 7 Press OK

8 Scroll to the voice output medium typeyou want (explanation of terms can befound in the Glossary)

OK 9 Press OK


Note: If you choose “Handset without hook” or “Headset”, the normalhook switch on your telephone cradle will be disabled. You have toprogram a function key with the function “On/off hook ”, which can thenbe used as a hook switch.

Using the Special Mode48

Entering the special mode

Special mode gives you access to more features, e.g. in the toggle list, andit gives you the option to clear all personal information in the phone



OK 3 Press OK


OK 5 Press OK


OK 7 Press OK

8 Enter the password for the Special mode:2468

Note: This password cannot be changed

OK 9 Press OK

Using the Special Mode 49

Clearing all personal information (keys, directory)

The telephone must be in Special mode to do this. See the section Enteringthe special mode.

1 In Special mode, from the idle menu,press the Options key


OK 3 Press OK


OK 5 Press OK

6 Scroll to the Service issues option

OK 7 Press OK

8 Scroll to the Clear all keys option, theClear directory option or the Reset togglelist option

OK 9 Press OK

OK 10 Press OK again to confirm the change


Using the Special Mode50

Downloading features to your telephone

The telephone must be in Special mode to do this. See the section Enteringthe special mode.

Note: During the download you will not be able to use the telephone.

1 In Special mode, from the idle menu,press the Options key


OK 3 Press OK


OK 5 Press OK

6 Scroll to the Service issues option

OK 7 Press OK

8 Scroll to the Download request option

OK 9 Press OK

Using the Special Mode 51

How to return to user mode

The phone needs to be in special mode before you can perform thisfunction. See the section Entering the special mode.

1 When your phone is in special mode,press the Options key


OK 3 Press OK


OK 5 Press OK


OK 7 Press OK


OK 9 To return to User Mode, press OK

Setting Up and Using Memory Keys52

Programming a speed-dial number into an emptymemory key


2 Scroll to the Keys option

OK 3 Press OK

or

+

4 Press the empty memory key you want toprogram

or

Press Shift and the empty memory key toprogram at the second level of the key

Note: You also can program the secondlevel of the keypadkeys by pressing theShift and a keypadkey

OK 5 Press OK

6 Type a number

If the number matches with a name in thedirectory, the matching name appears inthe display

OK 7 Press OK to allocate the number to yourselected memory key


Setting Up and Using Memory Keys 53

Programming a function in an empty memory key

It may be that your system does not support one or more of these featuresfor you. If that is the case, you will not have access to them.

You can program specific functions under a memory key allowing accessto the function by way of a single key press.

The following functions can be programmed under a memory key:

• Divert all calls• Call-back• Divert on busy• Do not disturb• DTMF• Message waiting• Call wait. beep• Autom. answering• Ringer• On/off hook for voice• Direct Password• Autom. answering 1 h• Handset without hook• Headset• TAPI (phone, not applicable to the ErgoLine@Net)

The following function can be accessed in Special mode (see the sectionEntering the special mode):

• Night mode

You can find explanations for all of these functions in the glossary at theback of this book.




OK 3 Press OK


5 Scroll through the list of functions untilthe facility you want appears in thedisplay.

OK 6 Press OK

7 If requested enter a number

Note: for the functions Diversion of allcalls and DTMF-tones, entering thenumber is optional



Programming a groupfacility in an empty memorykey

You can program group facilities under a memory key allowing access tothe facility by way of a single key press.

The following group facilities can be programmed under a memory key:

• Absent for calls• Group absence• Incoming intercom• Softring• Status monitoring• Show absent/present• Group facility• Group member calls• Group member (intercom)• Private calls• Personal calls• Executive calls• Group calls• Private park• Group park• Divert to altern. secr.

The following feature can be accessed in Special mode:

• Line key

You can find explanations for all of these features in the glossary at theback of this book. continued on next page.

Note: It may be that your system does not support one or more of thesegroup features. If that is the case, you will not have access to them.




OK 3 Press OK


5 Scroll through the list of functions untilthe facility you want appears in thedisplay.

OK 6 Press OK

7 If requested, enter a number (ask yoursystem supervisor)

OK 8 Press OK

9 If requested, scroll to the required softringtype.

Note: If a loudring tone is requested,select ring type 3-softring and switchLoudring f. 3-softr. in the toggle list toON. Refer to Glossary.

OK 10 Press OK



Editing the contents of a memory key



OK 3 Press OK



OK 6 Press OK

X

+

OK< <

<

<

+ OK

7 Edit the function by selecting a newfunction/ groupfacility (an explanationcan be found in the Glossary) or

Edit the number by using the Backspacekey and the horizontal cursor keys [D330only] or

Erase the whole number by pressing theOptions key and OK and enter a newnumber

OK 8 Press OK


Note: If you are unable to edit a key, speak to your system administrator asthe key may have been set for the telephone system.


Clearing the contents of a memory key

You need to empty the contents of a memory key if you want to changethe functionality of the key. If however you just want to clear the contentswithout allocating anything else to the memory key, press Exit when youhave finished clearing the key.



OK 3 Press OK

4 Press the memory key you want to clear


6 Scroll to the Clear key contents option

OK 7 Press OK

8 You can now program the key again, orpress Exit to return to idle


Using a function key to activate or deactivate afunction

If a memory key has a function allocatedto it, its LED will be lit, indicating thatthe function is active. Press the functionkey to toggle the function on and off

Note: If this function has beenprogrammed under the second level of thekey, the LED will not light

Using a speed key during a call

If there is already a call on hold, you cannot use this facility

During a connection press a memory keywhich is programmed for speed diallingkey.

This puts the original call on hold anddials the speed dial number

Note: This will only work if onekeystroke call setup is on. See the section`toggle list’

How to use Group Features60

Using Group facilities

Group facilities allow you to make use of pre-programmed facilities forselectively answering or diverting different calls. As a member of a normalgroup you can have access to the following facilities:

• Absent for calls• Group absence• Incoming intercom• Softring• Status monitoring• Show absent/present• Group facility• Member calls• Group member (intercom)• Private calls• Personal calls• Executive calls• Group calls• Private park• Group park• Divert to altern. secr.

The following feature can be accessed in Special mode:• Line key

You can find an explanation of each of these keys in the glossary at theback of this book.

Note: It may be that your system does not support one or more of thesegroupfacilities. If that is the case, you will not have access to them.

Note: All the features discussed in this chapter must be programmed intothe system as memory keys before they can be used.

How to use Group Features 61

Monitoring the status of group facility keys

It may be that your system does not support this feature for you. If that isthe case, you will not have access to it. You can identify the status of agroup facility key by how the LED in the key is displayed


Key type for LED status Meaning

LED off Group member is available, his/herphone is idle

Group

Member

LED on Group member is busy in a call, orincoming call for the group membercannot be answered by you

Key LED flashing fast Incoming external call for groupmember

LED flash slowly oming internal call for group member

LED flashing andname/number ofgroup member isdisplayed

Incoming internal call from thegroup member displayed on yourphone

Parking calls LED off Park key is empty

LED on Park key is occupied, but you do nothave access to the parked person

LED flashing Park key is occupied; you can getback to the parked person bypressing this park key

Switching LED off Telephone is switched present

Abs./present LED on Telephone is switched absent

Show absent /present status

LED in member keyoff

Telephone of group member ispresent for incoming calls

LED in member keyon

Telephone of group member isabsent for incoming calls. Calls willbe routed to another extension

Private calls LED off Idle, no calls are coming in Incomingcall but you are unable to answer it

Personal calls LED on

Execut. calls LED flashes slowly Internal call coming in

Group calls LED flashing fast External call coming in


Making a call to a group member

Your telephone must have a key programmed for Groupmember calls: theGroup member key

It is possible to call a group member by means of his/her group memberkey the moment the LED in the key is off or on.

• If the LED in the Group member key is off, the group member is idle• If the LED in the Group member key is on, this can mean two things:

• The group member is busy on a call• A call is coming in for the group member, however, this call

cannot be answered by you.

1 Press the Group member key

or

2 If the One key call setup feature is on, thetelephone automatically activates hands-free and calls this group member.

If the One key call setup feature is off, thenumber appears in the display. Lift thehandset or press Loudspeaker


Making an intercom call to a group member

It may be that your system does not support this feature for you. If that isthe case, you will not have access to it. Your telephone must have a keyprogrammed for Group member calls by intercom: the Group memberintercom key.

It is possible to call a group member by means of his/her Group memberkey the moment the LED in the key is off.• If the LED in the Group member intercom key is off, the group

member is idle• If the LED in the Group member intercom key is on, this can mean two

things:• The group member is busy on a call, or• A call is coming in for the group member, however, this call

cannot be answered by you.

Group memberintercom

Press the Group member intercom keyand hands-free is automatically activated.Note: If the group member allowsincoming calls, he/she will hear youimmediately after three short rings

Note: You can also use this key to call a group member in the normal way,as follows:

1 Lift the handset

Group memberintercom

2 Press the Group member intercom key


Answering an incoming call for a group member

It may be that your system does not support this feature for you. If that isthe case, you will not have access to it. Your telephone must have a keyprogrammed for Group member calls (by intercom): the Group member(intercom) key.

It is possible to answer a call for a group member by means of his/hergroup member key the moment the LED is flashing and there is noindication in the display.

• If the LED in the Group member (intercom) key is flashing fast, anexternal call is coming in for that group member

• If the LED in the Group member (intercom) key is flashing slowly, aninternal call is coming in for that group member.

If the LED in the Group member key is on, this can mean two things:• The group member is busy on a call, or• A call is coming in for the group member, however, this call cannot be

answered by you.

Group member(intercom)

1 Press the Group member (intercom) keyof which the LED is flashing thename/number of the incoming caller isdisplayed

2 The telephone is automatically handsfree. Lift the handset to continue the allsoft-speaking


Answering an incoming call from a group member

Your telephone must have a key programmed for Group member calls (byintercom): the Group member (intercom) key.

It is possible to answer a call from a group member by means of the keyfor his/her group member calls, the moment the LED is flashing and thename/number of the group member is displayed.

or or

Either lift the handset, press theloudspeaker key, or press the Groupmember (intercom) key of which the LEDis flashing

Toggling your telephone between absent andpresent


Your telephone must be part of an executive/secretary arrangement andhave a key programmed with the Absent for calls feature: the Absent/present key

• If the LED in the key is off, your phone is switched to present for mostincoming calls

• If the LED in the key is on, your phone is switched to absent for mostincoming calls


If you are the executive:

Absent/present

Press the Absent/Present key

Note: If you switch your telephone toAbsent for calls, most of the incomingcalls are diverted to a pre-definedextension, probably your secretary

If you are the secretary:

Absent/present

Press the Absent/Present key

Note: If you switch to your telephone toAbsent for calls and the executive’stelephone is also switched to Absent forcalls, all calls to the executive, whichcome in on your telephone are diverted toa pre-defined extension, probably anothersecretary

Your calls will still come in on your owntelephone


Switching your telephone absent for incominggroup calls


You need a key programmed with the Group absence feature: the Groupabsence key.

• If the LED in the key is off, your phone is switched Present forincoming group calls.

• If the LED in the key is on, your phone is switched Absent forincoming group calls.

Group absence

Press the Group absence key.

Note: If you switch your telephone toGroup absence, all your incoming groupcalls are diverted to the other groupmembers.

It depends on a setting in the system as towhere your personal calls come in at thatmoment.

• Personal incoming calls will come inat your own telephone, or

• Personal incoming calls will bediverted to a pre-defined extension.


Remotely toggling another telephone absent andpresent


Your telephone must be part of an executive/secretary arrangement andhave a key programmed with the Show absent/present feature: the Showabsent/present key.

Show Absent/present

Press the Show Absent/Present key

Note: The LEDs in the different groupmember (intercom) keys now indicate ifthe telephone of the group member isswitched Absent or Present for most calls.• If that LED is off, your telephone isswitched Present for incoming calls

If that LED is on, your telephone isswitched Absent for most incoming groupcalls

Groupmember(intercom)

Press the Group member (intercom) keyof that specific group member to switchthe telephone of this group memberbetween Absent and Present


Answering calls for executives


Your telephone must be part of an executive/secretary arrangement andhave a key programmed for incoming executive calls: the Executive key

Note: Calls for the executive will only come in on this key if the telephoneis switched to Absent for calls, or if he/she is busy on a call.

It is possible to answer a call for an executive by means of this executivekey the moment the LED in the key is flashing and there is no indicationin the display.

• If the LED in the Executive key is flashing fast, an external call iscoming in for that executive.

• If the LED in the Executive key is flashing slowly, an internal call iscoming in for that executive.

Note: If the LED in the Executive key is on, a call is coming in for that executive, however it can not be answered by you.

Executive

1 Press the Executive key of which the LEDis flashing.

The name/number of the incoming calleris displayed

2 The telephone is automatically hands-free. Lift the handset to continue the callsoft-speaking


Answering group calls, private calls or personalcalls


Your telephone must have a key programmed for:

• incoming group calls: the Group key

• incoming private calls: the Private key

• incoming personal calls: the Personal key

It is possible to answer a call coming in on one of these keys the momentthe LED in the key is flashing and there is no indication in the display.

• If the LED in the key is flashing fast, an external call is coming in.

• If the LED in the key is flashing slowly, an internal call is coming in.

Note: If the LED in the key is on, a call is coming, however it cannot beanswered by you.

Group or Private orPersonal

Press the Group key, Private key, orPersonal key of which the LED isflashing

The name/number of the incoming calleris displayed

The telephone is automatically handsfree. Lift the handset to continue the callsoft speaking.


Parking and uptaking a call


Your terminal must have a key programmed for private park: the Privatepark key, or for group park: the Group park key.

• If the LED in the key is off, the park key is empty, no one is parked

• If the LED in the key is flashing, a caller is parked and you can getback to the parked caller

• If the LED in the key is on, a caller is parked, however you cannot getback to the parked caller

Park

1 To park a connected call, press the Parkkey

Note: If the LED in the key is off, the callwill be parked and you will get a dial tone

If the LED in the key is flashing, theconnected call and the parked call will beswapped

The connected call is now parked and youare connected to the formerly parked call

Park2 To unpark a call, press the Park key of

which the LED is flashing


Using an alternative secretary


Your telephone must be part of an executive/secretary arrangement andhave a key programmed for diversion to alternative secretary: theAlternative Secretary key.

• If the LED in the key is off, calls are not diverted to the alternativesecretary

• If the LED in the key is flashing, calls are diverted to the alternativesecretary

Alternative secretary

1 To divert calls to the extension of analternative secretary, press the Alternativesecretary key, when the LED is off

Alternative secretary

2 To switch off diversion of all calls to theextension of an alternative secretary, pressthe Alternative secretary key, when theLED is on


How to observe the group status


Lift the handset

Dial a start code plus the group number(ask your system supervisor what thesenumbers are)

The display will show 6 digits whichmean the following:

• the first 2 digits show how manygroup members are present

• the second 2 digits show how manyare absent

• the third 2 digits show how many callsare waiting

Glossary 75

Glossary

Your telephone may notsupport all of the featuresmentioned below.

AAbsent for calls

Group facility that allowsyou to prevent incomingcalls by switching toabsent, and to allow themby switching to present. Ifyou switch to absent, allgroup calls will bediverted to a pre-definedextension. Your telephonecan still be reached byentitled users within theExecutive/secretary group,and you can still receivecalls, for example, to yourprivate number.

Alternative secretary keyGroup facility that allowsyou to divert your callsand the calls for a boss,which normally come inon your extension, toanother pre-definedextension.

Automatic answeringThe telephone can beprogrammed to answerincoming callsautomatically. A shortbeep sounds then thetelephone automaticallyswitches to handsfreemode.

Automatic ring backIf you call an extensionwhich is busy or doesn’tanswer, you can use the“CallBack” option to havethe system call you backthe moment the otherparty’s telephone is idle orused again.

Automatically on hookIf you are using thetelephone handsfree andthe other party hangs up,your telephone returns toidle mode.

BBackspace key (D330)

Pressing this key deletesthe last entereddigit/character.

Glossary76

CCall back

If you call an internalextension which is busy,or does not answer, youcan activate the “Callback” option to have thesystem to call you backthe moment the otherparty’s telephone is idle orused again.

Call diversionCall diversion is a facilityto divert calls to anotherextension. This can be to afixed or variableextension.

Callers listThe telephone can keep arecord of all calls whichare not answered by you.The record includesmessages left by thecallers and the time anddate they called. Thecallers list can store detailsof up to ten callers. Youcan choose to disable thecallers list. Then thetelephone will not recordthe unanswered incomingcalls.

Call waiting beepYour telephone emits twoshort beeps to alert you to

a call waiting. You cannotalter the sound of thebeeps but you can disablethe signal. The callwaiting beep can bedisabled.

Call waiting indicationIf a caller dials yourextension number whileyou are on another call,two short beeps will soundand a “bell” icon flasheson the display. The beepscan be disabled.

DDelete all call backs

You can delete allactivated call backs.

Dial toneThe tone you hear whenyou lift the handset orpress the loudspeaker keyfrom idle.

Direct calls to . . .See Lock types.

Direct passwordA key can be programmedwith this function.Pressing the key, liftingthe handset and typing apassword (ask your systemsupervisor) will allow youto access privileged

Glossary 77

functions authorized forthat access level.

DirectoryA list of names andnumbers in your telephonewhich can be used to callpeople or to see who iscalling you.

DisconnectIf you end a call byreplacing the handset, oractivating the Disconnectoption, you willimmediately hear thedialtone again.

DisplayThe small screen on yourtelephone. You can varythe contrast level of thescreen.

DiversionIf you want to receiveyour calls somewhere else,incoming calls can bediverted to a selected orvariable extension.

Divert on busyThe telephone can beprogrammed to divert yourcalls automatically toanother pre-selectedextension if you are on acall.

Divert to alternativesecretary

Group facility that allowsyou to divert your calls,and the calls for your bosswhich normally come in toyour telephone, to anotherpre-defined extension. Amemory key must beprogrammed to allow youto do this.

Do not disturbFunction that blocks yourextension to callers.Incoming calls will bediverted to the operator.The function can betoggled on/off.

DoorlampIf your telephone is wiredto control a doorlamp viathe Static-interface, youcan program the followingoptions:

• Doorlamp when busy;The doorlamp can beprogrammed to illuminatewhen your telephone isbusy.

• Doorlamp (manual);Pressing the memory keyallocated to this functionwill illuminate thedoorlamp.

Glossary78

DooropenerIf your telephone is wiredto control the opening of adoor via the Static-interface, pressing thememory key allocated tothis function will activatethe door releasemechanism.

Download from the switchThis is the term used todescribe the process oftransferring data orprograms.

Certain memory keys andother options may bealready programmed whenyou start using your set.

DTMFThis stands for Dial ToneMulti Frequency. Whenthis function is switchedon, when you dial anumber, each keypresssounds a pitched note.This can be switched onand off by a programmedfunction key.

EError beep

If you press a key which isnot valid in that specificstate, a short error beepwill sound.

Executive keyGroup facility key thatallows a secretary toanswer incoming calls fora boss on the secretary’stelephone the moment theboss’s telephone has beenswitched to absent formost calls.

Exit keyThe key which returns thetelephone to the Idle menufrom every other menu.

ExtensionA telephone linked to themain telephone system.

F

Function keyA memory key which hasbeen programmed toactivate a function.

Glossary 79

GGroup

People with an inter-related job function orinterest can have theirextensions “grouped”.This allows each suchextension to make use ofGroup facilities. Thepeople thus grouped arecalled “Group members”.

Groupabsence keyGroup facility key thatallows you to switch yourtelephone absent/presentfor group calls. If youswitch your telephoneabsent for group calls, theincoming group calls arererouted to other groupmember(s).

Group facilitiesFacilities supported by thetelephone system to makeit possible to workefficiently in a group. Forexample, you are able toanswer each others’ callsand monitor each others’telephone status.

Group member (intercom)Group facility that allowsyou to answer calls for andmake intercom calls or

normal calls to anothergroup member.

Group member keyGroup facility key thatallows you to answer callsfor and make calls toanother group member.

Group observationWhen this function isactive, you can display theabsent/present status of themembers of a group, andhow many calls there arewaiting for the group.

Group park keyGroup facility key thatallows you to park a callso that another groupmember can unpark itlater.

HHandset

The part of the telephonethat you lift to talk.

Handset without hookThe handset of thetelephone works, but thecradle hook switch doesnot. To use the telephonethis way, you must haveselected another hookswitch. This can be a footpedal or a function key

Glossary80

which simulates the hookswitch.

HandsfreeSpeaking into thetelephone via thehandsfree microphone.The handset is not in use,and people around you canhear the other party via thehandsfree loudspeaker.

HeadsetAn accessory itemconsisting of amicrophone andloudspeaker worn on yourhead which allows you tolisten and speak to theother party.

HoldPlaces a caller in a waitingmode. The caller cannothear you. You can thentransfer the call orreconnect to it when youwant.

IIdle menu

This is the menu that isdisplayed when you arenot busy on a call norprogramming thetelephone.

I’ll waitIf you dial an extensionwhich is busy, you canselect to put yourself inthe waiting queue of thebusy party. The otherparty will notice that youare waiting.

Incoming intercomIf you set up an intercomcall, your telephoneswitches to handsfree andthe other party’s telephoneautomatically answershandsfree after the soundof the intercom ringmelody. If you choose todisable Incomingintercom, calls will bepresented as a normalincoming call. Thetelephone will ringnormally.

Intercom functionYour telephone can serveas an intercom.

IntrudeA facility which allowsyou to break into a callbetween two parties. Bothparties can hear you.During the intrusion, atickertone will be heard toindicate that a third personis listening too.

Glossary 81

KKey

A button on yourtelephone.

LLanguage

You can set the telephoneto give the displayed textmessages in the languageof your choice.

Last number redial keySee Redial list.

LEDA three letter acronym forLight Emitting Diode.This is a small lamp whichilluminates next to the keylabels showing you, forexample, that the functionprogrammed under the keyis active.

LineA connection to anexternal destination

Line keyOnly programmable in‘special mode’. When theline key function is used,the line can be monitored.If a line is busy, theassociated LED is on. If

the call is idle, the LED isoff.

Listen-inSpeaking into thetelephone via the handsetwith the loudspeakeractivated, so that peoplearound you can hear bothsides of the conversation.The other party cannothear them.

Lock modeThe mode in which thefacilities listed under“Lock” types can beprogrammed.

Lock types• Receive calls only;

The telephone can onlyreceive calls

• Direct call to . . . .;

The telephone canreceive calls, but eachkeypress or lifting of thehandset leads to ahandsfree/softspeakingcall to a specific number

• No programming;

The telephone can makeand receive calls, but

Glossary82

cannot access anyprogrammed functions.

Loudring f. 3-softr.While programming agroup facility, there is achoice of differentsoftrings.Select softrings type 3 andswitch on the functionloudring f. 3-softr. in thetoggle list. Now, insteadof 3 softrings, a loud ringtone will sound whenevera call comes in on theparticular keys.

Loudspeaker keyThe telephone has aloudspeaker built into itsbody. The loudspeakerkey activates/deactivatesthe loudspeaker. With theloudspeaker key, you caninitiate or accept a callwith the handset in itscradle.

MMelody

You can select the melodythe “bell” plays when anincoming call is directedto your telephone. Thereare twelve variants tochoose from.

Memory keyThe telephone has twelveblue programmable keyseach with a label holderand an LED signal lamp.The keys can beprogrammed in two levels.The Shift key (see Shiftkey) is used toprogram/access the secondlevel. Any memory keycan be programmed toserve as a Speed-dial key,a Function key, or aGroupfacility key.

MessageText displayed on thescreen of your telephone,which is sent by the otherparty during a call.

Message waitingIf a message has come infor you, the LED of theMessage waiting functionkey flashes.

MeteringIf you make a call to anexternal destination, thecall may be metered torecord the cost andduration of the call.

Glossary 83

Microphone blockedIf this feature is switchedon and if you can receiveincoming intercom calls,the loudspeaker of yourtelephone will be switchedon, but not themicrophone. The otherparty cannot hear you.

Microphone muteMuting the telephonemicrophone prevents theother party from hearingyou. This function iscontrolled by the Micr.key. Status depends uponhow you are using thetelephone, and is indicatedin the LED as follows:

• LED off: Themicrophone in thetelephone is not on -because the telephone isidle or you are using thehandset

• LED flashing: Themicrophone is blocked andthe other party cannot hearyou

• LED on: Themicrophone in thetelephone is on - you areusing the telephonehandsfree.

NNight mode

Facility for diverting allcalls to a specifiedextension, usually thesecurity duty officer’sextension. Any extensioncan be pre-programmed asa night extension.

No programmingSee lock types.

NoticeMessage which can besent to you by anotherparty when you dialhis/her number. The noticeappears on your display assoon as the calledextension starts ringing.

OOff-hook

The handset has beenlifted from its cradle.

Off lineYou are not busy on a call.

Offline number preparationYou can key in a numberbefore you lift the handsetor press the loudspeakerkey to set up the call.

Glossary84

OK keyPress this key to accept thedisplayed or newly enteredinformation.

One Key call setupIf this facility is on,pressing a speeddial keyor groupfacility key willimmediately lead to theprogrammed numberbeing called handsfree.

On/off hook (voice)If a memory key isprogrammed with thisfunction, the key can beused to switch on and offhook use. It can be usedinstead of the hookswitchbeneath the handset. Thisis useful if you are usingan accessory, for example,a headset. The associatedLED is on in the off hooksituation.

Options keyPressing this key willreveal features in thedisplay which can beselected/activated bypressing the “OK” key.The rectangular icon in theupper right corner of thedisplay indicates that thereare features available inthat specific menu.

Other 3-call partyYou can display thenumber (and name if thecalling party is in yourdirectory) of both partiesinvolved with you in a 3-party call.

PPassword

A unique set of characterswhich protects access tosome telephone facilities.The password cannot belonger than six digits.

P(A)BXPrivate (Automated)Branch Exchange is theterm used to describe thecontrol equipment thatmanages internaltelephone systems.

Personal keyGroup facility key thatallows you to receivemore than one incomingpersonal call on a key.

PhonebookOne or more namesrealted to an extension

Prepare 3-call OptionAn option which allowsyou to prepare a threeparty conference. The

Glossary 85

option must be activatedbefore the first connectedparty is put on Hold.

Private keyGroup facility key thatallows you to receiveprivate calls. These privatecalls will always bepresented to yourtelephone even when yourtelephone is switchedabsent for most calls.

Private park keyGroup facility key thatallows you to park a callwhich only you can laterunpark.

Programmable keysThe telephone has twelveblue programmable keyswith a label and an LED.Also called Memory keys.

RReceive calls only

See Lock types.

ReconnectYou can have a caller onhold then reconnect to thatcaller by pressing the“Reconnect” option. Thisreleases the currentconnection and reconnectsyou to the held caller.

Redial list

The Redial list is a store ofthe last five numberscalled, regardless of themethod you used to makethe call. You press the“Redial” key to access theredial list. You can scrollthrough the list using theup/down cursor keys andselect any number. Themost recently diallednumbers are at the top ofthe list.

Ring typeA sound of one, two orthree softrings can beassociated to group facilitykeys to indicate the statusof the groupfacility. Thesoftringing volume isadjustable by the volumeup/down keys.

RingerThe term used for the“bell” on your telephone.You can vary the soundvolume and the melodyplayed for an incomingcall. The sound of theringer can be disabled.

Glossary86

SScroll keys

Keys which allow you tomove the display messageup or down, or to moveleft or right to edit entereddigits/characters or toreveal more options in thesame menu.

Second bellIf your telephone is wiredto control a second bell viathe static interface, it canbe set up to ring thesecond remote bell tosignal an incoming call.This only works for voicecalls.

Set melodyThe incoming callindication “bell” can beset to play a selectedmelody. There is a choiceof twelve melodies tochoose from.

Set modeBy means of this optionyou can access the Lockmode or the Special mode.

Set ringer volumeThe ringer volume can bechanged by using thevolume up/down keys.

Set voice outputOption by means of whichyou can choose therequired voice outputmedium (voice o/p).

Shift keyThis key allows you toswitch between the twoprogrammable levels ofthe programmable keys,and to switch betweennumber and alphanumericinput during editing.

Show absent/present keyGroup facility key thatallows you to see orchange the absent/presentstatus of other members ofthe executive/secretarygroup. If you switchsomeone else’s telephoneto absent, all their callswill be diverted to yourextension and up to tenpre-defined people withinthe group can call themdirectly.

ShuttleIf you put a caller on holdand call a third party, youcan rotate or ”shuttle”between the calls.

Glossary 87

SoftringA sound of one, two orthree softrings can beassociated to group facilitykeys to indicate the statusof the groupfacility. Thesoftringing volume isadjustable by the volumeup/down keys. See alsoLoudring f. 3-softr.

SoftspeakingSpeaking into thetelephone via the handset.

Special modeThe mode that givesaccess to Special Features.This mode allows you tocarry out certain functions,for example, clearing allpersonal informationstored in the telephone.

Speed dial keyA memory key can beprogrammed to dial acommonly used number.

Status monitoringStatus monitoring is aGroup feature that allowsyou to see which membersof the group are busy on acall, or if calls for specificgroup members arecoming in. If “Statusmonitoring” is not active,your telephone will not

show the status of othergroup members.

Store diverted callsIf this function is active allcalls which are diverted toyou, but not answered byyou will be stored in theCallers list, includinginformation about theiroriginal destination.

Store numberThe Store number optionis used to add the numberof a connected party to theRedial list.

Suffix diallingSending digits to theswitch during a call torequest functions from theswitch.

TTAPI

This stands for TelephoneApplication ProgramInterface.

TAPI (speech viatelephone);The Speech path uses thehandsfree function, thehandset or headsetconnected to the telephone(for example, dialler).

Glossary88

Three party conferenceYou can set up a callbetween yourself and twoother parties. All partiescan hear each other.

Toggle listThis is a list of functionswhich can be switched onor off.

UUser mode

This is the default modefor your telephone. If yourtelephone is in Specialmode, you can switch itback to User mode byselecting the “User mode”option.

VVoice o/p

The medium used to makecalls. This can be either:• Handset withhookswitch• Handset withouthookswitch• Headset.

Volume keysThese keys control thevolume of theloudspeaker, the ringerand the handset.

XX-inp. inst. of mic.

The X- interface is used toconnect additionalequipment such as arecording machine. TheX-input instead ofmicrophone function hasto be switched on and offvia a programmedfunction key. It is used toswitch between the voiceinput of the audiointerface and built inmicrophones.

NOTICE TO THE USER This equipment is intended to be used for connection to SOPHO iS3000 systems. This equipment is delivered with a line cord using RJ45 connectors for connection. Hereby Philips Business Communications declares that the product ErgoLine D325/D330 is in conformity with the essential requirements of Directive 1999/5/EC. A copy of the raleted Declaration of Conformity can be obtained via the address mentioned in this manual.

PRODUCT DISPOSAL INFORMATION For countries in the European Union

The symbol depicted here has been affixed to your product in order to inform you that electrical and electronic products should never be disposed of as municipal waste.

Electrical and electronic products including the cables, plugs and accessories should be disposed of separately in order to allow proper treatment, recovery and recycling. These products should be taken to a designated facility where the best available treatment, recovery and recycling techniques are available. Separate disposal has significant advantages: valuable materials can be re-used and it prevents the dispersion of unwanted substances into the municipal waste stream. This contributes to the protection of human health and the environment. Please be informed that a fine may be imposed for illegal disposal of electrical and electronic products via the general municipal waste stream. In order to facilitate separate disposal and environmentally sound recycling, Philips Business Communications has made arrangements for local collection and recycling in all member states of the European Union. In case your electrical and electronic products need to be disposed of please refer to the contractual agreements that your company has made upon acquisition of these products. Should this information not be available, please contact the local Philips organization or contact us at www.sopho.philips.com. For countries outside the European Union Disposal of electrical and electronic products in countries outside the European Union should be done in line with local regulations. If no arrangement has been made with Philips Business Communications or your supplier, please contact the local authorities for further information.

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Documents

SOPHO ErgoLine - University of Essex · SOPHO ErgoLine D325/D330 ErgoLine@Net U S ER G UIDE. A Publication of PHILIPS BUSINESS COMMUNICATIONS HILVERSUM, THE NETHERLANDS Order No.: