Ergoline Basic User Guide

8/9/2019 Ergoline Basic User Guide

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SOPHO

ErgoLine@Net


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Issue:

SOPHO

ErgoLine@Net

0208


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A Publication of

PHILIPS BUSINESS COMMUNICATIONS

HILVERSUM, THE NETHERLANDS

Order No.:

Manual No.:

Date:

Great care has been taken to ensure that the information

contained in this handbook is accurate and complete.

Should any errors or omissions be dicovered or should any

user wish to make a suggestion for improving this handbook,

they are invited to send the relevant details to:

PHILIPS BUSINESS COMMUNICATIONS

PRODUCT QUALITY & SUPPORT

P.O. BOX 32

1200 JD HILVERSUM

THE NETHERLANDS

PHILIPS COMMUNICATION SYSTEMS B.V.All right are reserved. Reproduction in whole or in part is

hibi d i h h i f h i h

2002

9600 065 40101

August 2002


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i

Contents

Contents i

SOPHO ErgoLine@Net telephone layout 1

Dialling a number 2

Dialling handsfree 2

Dialling a number offline 3

Dialling using the Redial memory 4

Answering an incoming call 5

Ending a call 5

Switching from Softspeaking to Listen-in 6

Switching from Softspeaking to Handsfree 6

Switching from Handsfree to Listen-in 6

Switching from Handsfree to Softspeaking 7

Switching from Listen-in to Softspeaking 7

Switching from Listen-in to Handsfree 7

Switching the active microphone off and on 8

Putting the caller on Hold to call someone else 9

Transferring a call 9Shuttling between two calls 10

Calling back a busy number or a not answering call 11

Answering incoming call waiting during number preparation 12

Adjusting the ringer volume on your phone 13

Adjusting the handset volume 13

Adjusting the loudspeaker volume 13

Connect a ErgoLine@Net to your PC 14

Glossary 15


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ii


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Introduction 1

SOPHO ErgoLine@Net telephone layout

Loudspeaker

Volume

Exit Options

Redial

Hold

Shift

Memory keys

Mic. Mute

SOPHO ErgoLine@Net

PHILIPS

_

OK

1

4

7 8 9

0 #

5 6

2 3

ABC

GHI JKL

PQRS TUV

MNO

WXYZ

DEF

R

Note: In idle mode, you can adjust the display contrast by

pressing the minus and plus volume keys.


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Making Calls2

Dialling a number

1 Lift the handset

2 Type the required number

OK 3 Press OK

Dialling handsfree

1 Press theLoudspeakerkey


OK 3 Press OK

It may not be necessary to press OK. Ask your communications

manager.


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Making Calls 3

Dialling a number offline


or or OK2 Either lift the handset, press the

Loudspeakerkey or press OK


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Using the Last Number Redial4

Dialling using the Redial memory

Every time you make a call the number you dial is stored in the Redial

memory. Only the last dialled number is stored.

1 Press theRedialkey

or or OK

2 Either lift the handset, press the

Loudspeakerkey, or press OK


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Answering and Ending a Call 5

Answering an incoming call

or

Lift the handset or press the Loudspeaker

key

Ending a call

or

Replace the handset, or, if using the

telephone handsfree, press the

Loudspeakerkey


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Switching between Listen-in, Handsfree & Softspeaking6

Switching from Softspeaking to Listen-in

Press theLoudspeaker key whilst using

the handset

Switching from Softspeaking to Handsfree

+

Press and whilst holding down the

Loudspeakerkey replace the handset,

then release theLoudspeakerkey

Note: If you replace the handset after

releasing theLoudspeakerkey you willdisconnect your call

Switching from Handsfree to Listen-in

1 Lift the handset

2 Press theLoudspeakerkey


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Switching between Listen-in, Handsfree & Softspeaking 7

Switching from Handsfree to Softspeaking

Lift the handset whilst using the phone

handsfree

Switching from Listen-in to Softspeaking

Press theLoudspeakerkey to disable the

loudspeaker

Switching from Listen-in to Handsfree

+

Press and whilst holding down the

Loudspeaker key, replace the handset;

then release theLoudspeakerkey

Note: If you replace the handset after

releasing theLoudspeakerkey, you will

disconnect your call


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Using Hold 9

Putting the caller on Hold andcalling someone else

R

1 Whilst connected, press theHoldkey

andOK

2Dial the number of the other party and

press OK

R3 Press theHoldkey again to return to the

original caller

Transferring a call

R

1 Whilst connected, press theHoldkey

andOK

2Dial the number of the other caller

and press OK

or

3 Replace the handset or, if using the

telephone handsfree, press the

Loudspeakerkey

It may not be necessary to press OK. Ask your communications

manager.


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Using Hold10

Shuttling between two calls

R 1 Whilst connected to one caller with a

second caller on Hold, press theHold

key. You are connected to the held call

and the original caller is put on Hold

R 2 Press theHoldkey again to connect to the

original caller and put the second caller

on Hold


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Busy Line or No Answer 11

Calling back a busy number ora not answering call

Which of the following 2 scenarios you have to follow on hearing

the busy tone (or if there is no answer), depends on the systemconfiguration. Ask your communications manager.

Scenario 1

1Enter 5 (preceded by theHoldkey

when there was no answer)

or

2 When the confirmation tone sounds, go

on hook

Scenario 2

1 Go on hook

and2

Enter the requested number again and add

a 5

or

3 Lift the handset or pressLoudspeakerkey

or

4 When the confirmation tone sounds, go

on hook


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Answering Incoming Call Waiting12

Answering incoming call waiting whilst numberpreparation

1 Press theExitkey to terminate the numberpreparation

or

2 Answer the incoming call by lifting the

handset or pressing theLoudspeaker key


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Changing Specific Telephone Settings 13

Adjusting the ringer volume on your phone

Adjust the volume up or down using the

minus and plus volume keys wile the

phone is ringing

Adjusting the handset volume

1 Lift the handset

2 Adjust the handset volume up or down

using the minus and plus volume keys

Adjusting the loudspeaker volume

1 PressLoudspeaker

2 Adjust the Loudspeaker volume up or

down using the minus and plus volume

keys


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Connect a ErgoLine@Net to your PC14

Connect an ErgoLine@Net to your PC

The SOPHO ErgoLine@Net is normally placed between the Local

Area Network wall socket and the computer with two RJ45

connectors.

Connect the female RJ45 connector marked with PC to your

Computer Network Card.

Connect the female RJ45 connector marked with LAN to the

Local Area Network wall socket

If your computer is connected to a HUB with a free socket left, thenconnect the female RJ45 connector marked with LAN to the free

HUB socket.

In that case the connector marked with PC is unused.


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Glossary 15

Glossary

Your telephone may not support all of the features mentioned below.

C

Call backIf you call an internal

extension which is busy,

or does not answer, you

can activate the Call

back option to have the

system to call you back

the moment the other

partys telephone is idle or

used again.

Call waiting indicationIf a caller dials your

extension number while

you are in Setup mode or

busy with number

preparation, two short

beeps will sound and a

bell icon flashes on the

display.

D

Dial tone

The tone you hear whenyou lift the handset or

press the loudspeaker key

from idle.

DisplayThe small screen on your

telephone. You can vary

the contrast level of the

screen.

Download from the

networkThis is the term used to

describe the process of

transferring data or

programs.

DTMF

This stands for Dial Tone

Multi Frequency. When

this function is switched

on, when you dial a

number, each keypress

sounds a pitched note.

E

Error beep

If you press a key, which

is not valid in that specific

state, a short error beepwill sound.


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Glossary16

Exit key

The key which returns the

telephone to the Idle menu

from every other menu.

ExtensionA telephone linked to the

main telephone system by

a unique number.

H

HandsetThe part of the telephone

that you lift to talk.

Handsfree

Speaking into the

telephone via the

handsfree microphone.

The handset is not in use,and people around you can

hear the other party via the

handsfree loudspeaker.

HoldPlaces a caller in a waiting

mode. The caller cannot

hear you. You can then

transfer the call or

reconnect to it when you

want.

I

Idle menu

This is the menu that is

displayed when you are

not busy on a call nor

programming the

telephone.

K

Key

A button on your

telephone.

L

Listen-in

Speaking into the

telephone via the handset

with the loudspeaker

activated, so that people

around you can hear both

sides of the conversation.

The other party cannot

hear them.

Loudspeaker keyThe telephone has a

loudspeaker built into its

body. The loudspeaker

key activates/deactivates

the loudspeaker. With the

loudspeaker key, you can

initiate or accept a callwith the handset in its

cradle.


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Glossary 17

M

Microphone mute

Muting the telephone

microphone prevents the other

party from hearing you. This

function is controlled by the

Micr. key. Status dependsupon how you are using the

telephone, and is indicated via

the LED as follows:

LED off:The microphonein the telephone is not on

- because the telephone is

idle or you are using the

handset.

LED flashing:Themicrophone is blocked

and the other party cannot

hear you.

LED on:The microphonein the telephone is on -

you are using the

telephone handsfree.

O

Off-hook

The handset has been

lifted from its cradle.

Off line

You are not busy on a call.

Offline number preparation

You can key in a number

before you lift the handset

or press the loudspeaker

key to set up the call.

OK key

Press this key to accept the

displayed or newly entered

information. In some

system configurations, it

may not be necessary to

press OK. Ask your

communications manager.

Options keyPressing this key will

reveal features in the

display which can be

selected/activated by

pressing the OK key.The rectangular icon in the

upper right corner of the

display indicates that there

are features available in

that specific menu.

RRedial

Redial stores the last

called number under the

Redial key.

Regardless of the methodyou used to make the call.

You press the Redial

key to access the last

called number.


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Glossary18

Ringer

The term used for the

bell on your telephone.

You can vary the sound

volume for an incoming

call.

S

Scroll keys

Keys which allow you to

move the display message

up or down to reveal

more options in the same

menu.

Set ringer volume

The ringer volume can be

changed by using the

minus and plus volume

keys.

Shuttle

If you put a caller on hold

and call a third party, you

can rotate or shuttle

between the calls.

Softspeaking

Speaking into the

telephone via the handset.


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Glossary 19


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Glossary20

Documents

Ergoline Basic User Guide