Embed Size (px)
Citation preview
Solu%ons, Services, and Products to Empower Growth
PCM and PCMG provide full service technology with extensive capabili;es in consul;ng, solu;ons architecture, and product procurement, in order to develop the right solu;ons for our customers. Our extensive partnerships in the industry allow us to offer top-‐;er procurement and logis;cs to meet all of our customers’ technology needs.
• Founded in 1987 • Publicly traded: NASDAQ (PCMI) • $1.7+ billion in annual revenue • 3,000+ employees worldwide • 50+ loca;ons na;onwide • 3 SSAE 16 Type II cloud data centers • 3 ISO 9001:2008 Distribu;on and Configura;on Centers
• U.S.-‐based customer service • 1100+ Service Engineers • 900+ Account Representa;ves
PCM has branch offices and facili;es in strategic loca;ons across the country. From California, Chicago, Texas, Ohio, Georgia and even Montreal. We have specialists wherever our customers need them to offer local, customized, solu;ons.
IT Solu%ons Throughout the U.S. & Canada
Our Path to Becoming a Major Technology Solu%ons Provider
1987
1997
2002 2007
2006
Founded by Frank & Sam Khulusi under the name: Crea;ve Computers.
Expanded into PC market acer acquiring Computability and Elek-‐tek.
Expanded IT services poreolio to enterprise business market with acquisi;on of SARCOM.
Expanded into services and public sectors with acquisi;on of Wareforce.
Extended service to the the federal market acer acquiring IT provider GMRI.
2010
2009
2013 2014
2011 2013 2015
Added data and remote managed IT services and managed services to poreolio with acquisi;on of NSPI.
Unified our subsidiaries under one brand: PCM.
Began offering Hybrid Cloud solu;ons with the opening of Tier III Data Center facility in New Albany, Ohio.
Expanded into the Health IT solu;on sphere acer acquiring DSW inc. and HealthDynamix.
Relocated corporate headquarters to El Segundo, CA and built a cuhng-‐edge Customer Briefing Center.
Ranked #3 on the MSPmentor Top 501 Managed Services Providers.
Expanded Microsoc Licensing Solu;ons poreolio with acquisi;on En Pointe Technologies.
Widened customer base into Canadian market with acquisi;on of Acrodex.
Strengthened B2B customer reach with acquisi;on of top US electronics distributor, TigerDirect.
2015
En Pointe Technologies is one of the largest Systems Integrators and Licensing Solu;ons Providers in the United States, assis;ng customers in architec%ng, acquiring, and implemen%ng integrated IT solu;ons anchored to the Microsoc ecosystem. En Pointe has served a broad range of customers in its 22 year history, including small, mid-‐market and enterprise commercial clients, as well as state and local government, educa;on and non-‐profit organiza;ons in the United States. En Pointe provides its customers: • Advantages of a na;onal solu;ons provider • Flexibility of a specializing engineering firm • Simplified adop;on of technology
We believe En Pointe will bring significant so4ware and solu7ons experience that will ul7mately benefit the PCM customer base as well. We are proud to have the En Pointe team join us. -‐Frank Khulusi, PCM CEO
“ ”
Introducing En Pointe
Acrodex Inc. is a leading Canadian technology provider headquartered in Edmonton, Alberta, that specializes in socware asset management, hardware sales and services, as well as designing and implemen;ng strategic IT services for large-‐enterprise and mid-‐;er organiza;ons. As a premier provider of services in Canada, Acrodex most notably provides technology provisioning, enterprise socware licensing, managed opera;ons, IT infrastructure, network solu;ons, and project management. Acrodex differen%ates itself in the marketplace through: • Service Excellence • Flexibility • High Business Value • A Passion for Customer Success
Acrodex's strong business fundamentals, experienced management and high concentra7on of services revenue is an aJrac7ve opportunity for PCM. We believe the opera7onal efficiencies gained by combining Acrodex's footprint in Canada and PCM's extensive organiza7on will drive deeper presence and scale in North America.
-‐Jay Miley, PCM President
“ ”
Introducing Acrodex
Tiger Direct is one of the top online computer and electronics retailers in North
America specializing in both the consumer and Business-‐to-‐Business marketplace
offering a vast inventory of computer components, processors, hard drives, op;cal
drives and more. Tiger Direct has established a strong presence in the industry
over the last 30 years, ranking itself among New York Times’ Top 25 Online
Retailers due in part to its extensive catalog of in-‐demand IT products.
This is an exci7ng acquisi7on intended to allow us to further leverage
our opera7ng infrastructure and bring our comprehensive solu7ons
offerings to an expanded customer base. -‐Frank Khulusi, PCM President
“ ”
Introducing Tiger Direct
Assess 1
We begin by understanding your organiza;on’s needs and analyzing your current environment. We then iden;fy technology opportuni;es that will increase performance and reduce capital expenses.
Design 2
Our experienced team will begin architec;ng the op;mal plan for deployment, offering infrastructure recommenda;ons based on your organiza;on’s ;me and budget parameters.
Implement 3
Our skilled team of experts conduct broad-‐scale deployment and integra;on services, installing the technology, tes;ng its performance and fine-‐tuning it to your infrastructure.
Support 4
Acer deployment we con;nue to monitor the performance of your new system to ensure the technology is maximizing your organiza;on’s performance and quickly mi;ga;ng any issues that might arise.
PCM’s Approach to Delivering the Right Solu%on
Connect with the products you want from the brands
you trust at PCM.
Organized For Your Success
Advanced Technologies Group
Endpoint Technologies Group
Managed Technologies Group
Microso] Technologies Group
PCM Technology Prac%ces and Services Organiza%onal Groups
PCME & Medlar
SALES DIVISIONS
Corporate (SMB)
En Pointe
Public Sector (Fed & Sled)
Marke%ng
Adver;sing, Websites, Direct
marke;ng
MARKETING
Training
New hire, Sales training
Events Management
Employee events, Customer events,
CBC
Vendor Opera%ons
Hardware Purchasing, Pricing, Bid Desk, Exalt,
Deal Registra;on, Vendor Ops
OPERATIONS
Maintenance Contracts
Smart NET HP Care Packs
Corp Sales Ops
Customer Service COM Group
Endpoint Solu%ons
Devices, Peripherals & Misc SW
Managed & Cloud Services Opera;ons
Microsoc Solu;ons
So]ware COE
SW Purchasing, Licensing Specialists,
Contract Management
Vendor Management
Specialty Sales
MICROSOFT TECHNOLOGIES
ENDPOINT TECHNOLOGIES
MANAGED TECHNOLOGIES
Field Services, Staffing, Integra;on
Services
ATG PMO
Services Ops & Billing
Field and Manages PMO
Service Desk Opera;ons
Specialty Sales Field Sales Technical Design
Vendor Management
Specialty Sales
Transforma;onal Consul;ng
SAM Consul;ng
Pre Sales Configure (ASG)
Pro Services (Post Sales)
Vendor Management
Infrastructure & Security Solu;ons
ADVANCED TECHNOLOGIES
Advanced Technologies Group
Advanced Technologies Group is focused on building and delivering best in class Data Center solu;ons to our customers. We op;mize your infrastructure by designing, configuring, and implemen;ng the Data Center solu;ons that boost your compute power and meet the demands of your organiza;ons cri;cal applica;ons.
Specializa%on:
• Data Center • Networking • Microsoc Security
• Virtualiza;on • Socware Asset
Management (SAM)
Customer Benefits
• Holis;c solu;ons approach • Customized solu;ons for op;mal
performance • Direct access to a team of
experienced engineers
• Comprehensive solu;on documenta;on
• Post-‐implementa;on support available by Managed Technologies Group
Unbeatable Creden%als: • HP Pla;num Partner • Microsoc Gold Partner & LAR • VMware Premier Corporate Reseller • Symantec Pla;num Partner
700+ Annual Service Engagements
3,000+ Creden;als Held by PCM Field Experts
200+ Engineers on Staff
10+
Years Delivering Data Center Services
Advanced Technologies Group
Ac%vi%es in the PM Discipline align to the key best prac%ces guidelines including:
Project Management Approach
• Integra;on management
• Scope management
• Time management
• Cost management
• Quality management
• Team management
• Communica;ons management
• Risk management
Plan Iden;fy Stakeholders
and Resources Prepare Project
Schedule Conduct Project Kickoff/Mee;ng
Design Develop
Detailed Design
Implementa%on Determine
Site Readiness Deploy Solu;on Validate Solu;on
Support Provide Post
Implementa;on Support Provide as
Built Document Conduct Knowledge Transfer & Hand Over
Closure Obtain final approval
Proven Results Our Customers
Healthcare Educa%on Finance Transporta%on
Government Food Service Retail Mul%media
End Point Technologies group encompasses PCM’s exper;se in the Client Compu;ng, Mobile Device, Print, Peripherals and Produc;vity Socware technology domains. The group consists of over 900 dedicated professionals ready to aid our clients in the planning, selec;on, integra;on, implementa;on and ongoing support of their technology assets.
Specializa%on:
• End Point & Mobility • Digital Signage • Point of Sale
• Print & Peripherals • Accessories • Supplies
Field Service Organiza%on
• Talent Services • Project Services • Pre-‐sales Engineering
• Integra;on Services Center
• Staffing Services • Desk-‐side Support
Customer Benefits
• Direct access to a team of experienced engineers
• Customized vendor-‐neutral solu;ons for op;mal performance
• Resident engineering solu;ons
• Field deployed support • Comprehensive
documenta;on and analysis
Endpoint Technologies Group
993,700 Hours Billed by Field Service resources
67,480 Completed Service Requests
3,000+ Cer%fica%ons Held by PCM Field Experts
25 Years Field service experience
900+ Dedicated Professionals
Unbeatable Creden%als:
• HP Pla;num Partner • Apple Corporate Reseller • Dell Premier Partner
• Lenovo Business Partner • Samsung Authorized Reseller • Panasonic Authorized Retailer
Endpoint Technologies Group
Field Services Wins
Performed PC Refresh replacing approximately 5,570 devices across 581 sites in 10 markets across 4 weekends (8 days). PCM provided the project management and install services along with management of 512 different technicians throughout the engagement.
Performed end user device replacement in prepara;on for the Norton Healthcare EPIC deployment. This involved the deployment of more than 40,000 devices for 5 Hospitals, 15 Medical Office & Administra;ve Services Buildings and approximately 180 Ambulatory sites throughout Kentucky and Southern Indiana.
In support of a bank acquisi;on, Installed new worksta%ons, copiers, mul%-‐func%on printers, network printers, and receipt printers in 21 bank office loca%ons (over 400 devices total). The installs were completed over a single weekend, u;lizing 23 individual technicians, with Day 1 support the following Monday.
PCM -‐ Prime
Project Management and Implementa;on
Fully Outsourced Managed Services
Full IP lan Implementa;on
Wi-‐Fi Coaches Program
Cabling and Installa;on
Sports & Entertainment Overview – High Density Wi-‐Fi
Cincinna; Bengals
Green Bay Packers SeaWorld Tennessee
Titans Philadelphia
Eagles Baylor Bears
Bal;more Ravens
Chicago Cubs
Customer: Philadelphia Eagles
Facility: Lincoln Financial Field
Project Comple%on: 2013
Customer Reference: John Pawling
Director of Informa;on Technology
PCM Customers
Customer: Green Bay Packers
Facility: Lambeau Field
Project Comple%on: 2015
Customer Reference: Kenny Ansel
Director of IT
Managed Technologies Group
PCM’s Managed Technologies group improves your business’s overall efficiency by offering large-‐scale managed solu;ons. Our Managed Technologies group will collaborate with you to understand your IT issues and provide a tailored service based on ITLL processes. The Managed Technologies group will improve produc;vity of your employees— while removing the burden from your in-‐house IT department.
Specializa%on:
• Private & Hybrid Cloud • Opera;onal Support • Disaster Recovery
• Remote Monitoring & Management
• Cloud Management • Data Center Hos;ng
Customer Benefits
• One account representa;ve as your single point of contact
• 24 X 7 x 365 support • Full service catalog
• Na;onal service • QBR follow-‐ups,
and evalua;ons • OPX pricing
Managed Technologies Group
Alerts annually Alerts monthly
41,503 Devices Currently under premium management
3
Triaged
53,715 Triaged
644,588 Incidents and Tasks
SSAE 16 Type II Data Centers
Worked
254,478
Unbeatable Creden%als:
• Apple Authorized Service Provider • Cisco Managed Services Partner • Dell Management Partner • Cisco Powered Cloud
• Microsoc Planning Services Provider • Symantec Pla;num Partner • VMware Cer;fied Professional • IBM Managed Cloud
Managed Solu%ons
• CMDB for all managed devices and applica;ons
• Intelligence to delivery 24/7/365 service
• Radar on the en;re customer’s IT landscape
• Insights to trends and opportuni;es • ITIL based service delivery • Available for virtually all WinTel/
Linux and midrange environments • A 200 page service catalog
PCM Managed Technologies – SAP Offerings
PCM provides SAP HANA as a Cloud service to EY North America. Thru a simple 6 field service catalog form available from any browser, EY SAP consultants request a specific environment to be spun up and within 1-‐5 business days a link is returned and the environment is ready for immediate use.
Products Involved in Solu%on Direct • Cisco US • Cisco Nexus 7700 • ServiceNow • VMWare Vsphere | Vcloud Director Indirect • Cisco Call Manager – fo 24/7 support • Cisco Unified Contact Center • Cisco PhysicalSecurity – Cloud Data Center
Addi%onal Solu%on Aiributes • Approyo – SI partner for SAP components • Clustered HA UCS configura;on • ISV centric portal • Machine and environment management
repor;ng provided on demand • Environment sta;s;cs • Custom repor;ng for accoun;ng treatment
Confiden;al Offer Brief – Contains Customers Reference under NDA
Customer: Cincinna; Bengals
Facility: Paul Brown Stadium
Project Comple%on: 2014
Customer Reference: Michael Kayes
Director of Informa;on Technology
PCM Customers
Customer: Sea World Orlando
Facility: Orlando, FL
Project Comple%on: Summer 2015
Customer Case Studies
Microso] Technologies Group
PCM’s Microsoc Technologies group provides a single group capable of comple;ng assessment to implementa;on. With comprehensive partnerships across an ecosystem of hardware, socware and services – every Microsoc centric solu;on is able to be completed on schedule and on budget.
Specializa%on:
• Cloud Migra;on, Deployment and Consump;on • Messaging • Unified Communica;ons • Collabora;on and Content • Modern Data Center Customer Benefits • Microsoc Plus approach • Focused resource group with embedded SME’s • Single partner capable of breadth and depth
execu;on
Microso] Accolades
Microso] Solu%ons Competencies
• Messaging • Communica;ons • Management and Virtualiza;on
• Collabora;on and Content • Volume Licensing • Socware Asset Management
• Server Plaeorm
GOLD
• Hos;ng • Mobility • Data Plaeorm • Business Intelligence • Devices and Deployment • Midmarket Solu;on Provider
SILVER
PARTNER
• Cloud Accelerate • Azure Circle
Microso] Services
• SharePoint and SharePoint Online
• Project and Project Online
• Yammer
• Business Intelligence
• Development both plaeorm and .NET
• SQL
Collabora%on Storage Development
• Exchange Consul;ng Services
• Notes to Exchange Migra;on Services
• GroupWise to Exchange Migra;on Services
• Exchange Online Services (BPOS)
Messaging
• Iden;ty & Access Management
• Desktop, Device and Server Management
• Security and Networking
• Data Protec;on and Recovery
• Modern Data Center
• System Center
Core Infrastructure Modern Data Center
• Lync (Skype for Business) Implementa;on
and Consul;ng
• Lync (Skype for Business) Migra;on
• Lync (Skype for Business) Integra;on
Communica%on
• Plaeorm as a Service
• Infrastructure as a Service
• Applica;on Development
• Virtual Machines
• Cloud Storage
• Availability and Disaster Recovery
• Networking
• Security and Integra;on
Azure
• Implementa;on and Deployment
• Migra;on (on premise to tenant or tenant to tenant)
• Networking and configura;on
• Security and Integra;on
• Solu;on Development
Office 365
Case Study Healthcare
Client provides consultancy services in healthcare industry, specializing in imaging and oncology solu;ons, and partnering with various hospitals and healthcare providers.
Client Profile
Solu%on Highlights
Customer wanted to create a secure centralized repository to efficiently track different documents and create individual sites to manage documents for different departments.
Business Drivers
Scope of Services
En Pointe developed an out of the box solu;on with on shore/off shore strategy to deliver project execu;on in the most cost effec;ve and efficient manner. • En Pointe deployed physical and logical SharePoint 2013, including web
applica;ons, site collec;ons, sites and service applica;on design and scalability • Migrated data from SharePoint 2013 hosted environment to SharePoint
2013 on-‐premise Farm and distributed content across new logical site collec;ons
En Pointe Planned, Designed and Implemented a high performing and high availability SharePoint 2013 Farm for development and produc;on environment.
• Implemented secure access to documents for both internal and external users in the SharePoint 2013 portal
• Did Migra;on Mapping from SharePoint 2013 hosted environment to new logical site collec;ons in a SharePoint 2013 on-‐premise Farm
Case Study Industrial
A world leader in the design, manufacture and service of control and isola;on valves for the fossil power, oil and gas and nuclear industries.
Client Profile
Solu%on Highlights
The client was looking to migrate from SharePoint 2010 to SharePoint 2013. With 2000 client seat count and branches in 18 countries, informa;on flow and security was important.
Business Drivers
Scope of Services
En Pointe developed a Workflow-‐driven solu;on using Workflow Manager with on shore/off shore strategy to deliver project execu;on. • En Pointe developed and tested a new Supplier Approval process, and
developed Supplier Approval Customs form using Visual Studio
• Developed Visual Web parts and features to display data in task forms
En Pointe Planned, Designed and Implemented a high performing and high availability SharePoint 2013 Farm for development and produc;on environment. • Developed a new Supplier Approval List and Supplier Approval Custom form • Developed Custom control to integrate with Workflow Manager
• Configured SharePoint Sandbox site
So]ware Asset Management Services
• SAM is a process designed to ensure that you are
empowered with informa;on regarding your socware
without worrying about poten;al compliance risks.
• SAM is not simply having a tool, gathering inventory, or
audi;ng a customer to uncover gaps for needed (or many
;mes, unnecessary) purchases. It’s a complete solu;on.
SAM Service Benefits
Cost Savings
Budge%ng
Op%miza%on Ensure “Right Licensing”
Reduce Security Risk Empowerment
Educa%on
SAM Baseline Service
• Deploy a socware discovery tool or leverage an exis;ng tool
• Normalize the captured inventory data
• Generate a socware inventory report
• Analyze and reconcile the inventory report
• Iden;fy areas of poten;al cost savings
• Review the report with you to ensure proper licensing
Our Cer;fied SAM team helps you:
PCM provides true value
In these same 2 years we’ve also been up to few other accomplishments Leading thru Results
The Official IT Solu;ons Provider of Chicago Cubs & Wrigley Field
An Official IT Managed Services Provider of the Cincinna; Bengals
Proud WiFi Solu;ons Provider of Lambeau Field
Cloud Data Center Cer;fica;ons
Banking Digital Signage Deployments
IaaS Infrastructure as a Service
Thank You!
