16
Software Resource and Services Jack Delinsky

Software Resource and Services Jack Delinsky

  • Upload
    dore

  • View
    38

  • Download
    0

Embed Size (px)

DESCRIPTION

Software Resource and Services Jack Delinsky. Current State Direction Philosophy. Current State - PowerPoint PPT Presentation

Citation preview

Page 1: Software Resource and Services Jack  Delinsky

Software Resource and ServicesJack Delinsky

Page 2: Software Resource and Services Jack  Delinsky

Current StateDirection

Philosophy

Page 3: Software Resource and Services Jack  Delinsky

Current State

Three main categories of software and servicesavailable through OIIT:

Enterprise – System Office Managed(i.e. Oracle and Banner)

Institutional – SRS Managed (i.e. Microsoft and Adobe)

Enabling – Any USG Member(i.e. Wimba and Blackboard ConnectEd)

Page 4: Software Resource and Services Jack  Delinsky

Current State

Goals:Volume Purchasing to Insure Low Pricing

1st Point-of-Contact

Page 5: Software Resource and Services Jack  Delinsky

Direction

Based on Campus Input

Page 6: Software Resource and Services Jack  Delinsky

Point-of-Contact • Find Products• Find Services• Find Solutions• Find Information

Page 7: Software Resource and Services Jack  Delinsky

Philosophy

Teaming• SRS Advisory Committee• Campus Visits• Project Teams– Web Design– Customer Relationship Management Design– Vendor Negotiations

Page 8: Software Resource and Services Jack  Delinsky
Page 9: Software Resource and Services Jack  Delinsky
Page 10: Software Resource and Services Jack  Delinsky

Philosophy

Teaming• SRS Advisory Committee• Campus Visits• Project Teams– Web Design– Customer Relationship Management Design– Vendor Negotiations

Page 11: Software Resource and Services Jack  Delinsky
Page 12: Software Resource and Services Jack  Delinsky
Page 13: Software Resource and Services Jack  Delinsky
Page 14: Software Resource and Services Jack  Delinsky

Philosophy

Customer Service• SRS is here for you• Expect responsiveness• Provide feedback– Escalate– Recommend– Call for Help

Page 15: Software Resource and Services Jack  Delinsky

Philosophy

Contact InformationEmail: [email protected]: 706-583-2230

EscalateEmail: [email protected]: 706-583-2280

Page 16: Software Resource and Services Jack  Delinsky

Thank you!