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New Horizons 2015 / 2016 Career Education Program Guide

Why Train at New Horizons?New Horizons is widely recognized as a leading global training company with a rich, 30-year history of helping individuals achieve their career goals. Over the years, we have taken great pride in delivering training programs and career services that go far beyond the classroom experience. Knowing many students’ ultimate goal is to pursue a new career or advance an existing one, New Horizons offers a variety of services that students have come to rely on to help achieve their objectives.

Career Assessment and GuidanceToday, individuals are changing jobs and careers more than ever before. Our career consultants provide free career assessment and advice on a variety of careers, ranging from project management, IT security, database administration, and countless others. Consultants also assess each student’s skill level to help determine the best program that fits their needs.

Flexible Training OptionsWe understand every student has different learning needs, learning style preferences, and schedules. These unique learning needs are supported through flexible training methods. Students participate in our instructor-led training classes at a convenient time, either online from any location or at one of our training centers. Regardless of training method selected, students receive the same highly-engaging class experience with the industry’s best training material and instructors. Navigate Funding SourcesWe understand many students do not have the necessary funds to participate in training. Our career consultants help students identify the funding sources available, and help determine the one that best fits each student’s needs. Highly-Qualified InstructorsOur classes are taught by the industry’s best instructors who are proven experts in their field, certified in their course topic, and have taught for many years. More than teachers, our instructors are highly knowledgeable professionals that typically have 15 or more years of real-world experience working for leading companies.

Best CurriculumWe have a laser-like focus on monitoring technology trends and working closely with our technology partners to ensure our training curriculum covers the latest technologies across a broad list of areas. Some of our longstanding partners include Microsoft, Cisco, VMware, Project Management Institute, Citrix, and many others. Job Placement ServicesIt is our goal to provide job placement services to our students while enrolled in our programs. This one-on-one support gives our students an edge over thousands of candidates looking for similar jobs. As part of this support, students have access to career skills assessments, resume and cover letter development/review, resume distribution, interview coaching, and job search assistance. Class ResourcesWhen individuals train for a career, it is important to be able to practice the concepts taught in the classroom. With our practice labs, students receive valuable hands-on training and experience. In addition, all classes are recorded and available for six months, enabling students to review and retain the information long after the class.

Industry InsightOur long history and foundation as a corporate training provider has not only given us the insight into the types of training employers are providing to their own teams, but also a true understanding of what businesses actually need to succeed. We bring that experience to the table in developing our career training programs and supporting our students success.

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Table of Contents

Career Development Training Programs

Career Programs Preparation for Certifications Clock Hours Program Price Page

Infrastructure & Networking

PC Technician CompTIA A+, Net+ 162 $5,000 5

CCNA Cisco Certified Network Associate, CompTIA Net+ 162 $7,500 6

Network Administrator Cisco Certified Network Associate 432 $20,500 7 Microsoft Certified Solutions Associate

CCNP Cisco Certified Network Professional 282 $17,500 8

MCSA Microsoft Certified Solutions Associate 324 $13,000 9

MCSE Microsoft Certified Solutions Expert 404 $19,000 10

Security

Security Associate CompTIA A+, Net+, Sec+ 216 $7,000 12

Security Professional SCYBER, one additional 296 $13,500 13

Software Development

MTA Microsoft Technology Associate 120 $6,000 14

MCSD Microsoft Certified Solutions Developer 280 $18,500 14

Business Process and Management Methodologies

Project Foundations Project Management Professional 64 $5,000 16

Business Operations Specialist Project Management Professional, 128 $10,000 16 Six Sigma Black Belt

Business Management Analyst Certified Business Analysis Professional 120 $10,000 16

Computer & Business Applications

Computer & Business Applications Microsoft Office Specialist 120 $3,000 18 Foundational

Computer & Business Applications Microsoft Office Specialist 200 $5,000 18 Intermediate

3

Benefits of CertificationGet Current• For many experienced individuals, formal education ended many

years ago. With the passage of time, new technologies, processes, and best-practices are brought to market. Our certification programs are constantly updated, and therefore represent a unique opportunity for individuals to update their knowledge and skills.

• For individuals with limited experience or new career aspirations, certifications are an effective way to quickly ramp up knowledge and skills to pursue a new job or career in less than six months.

Get Hired• Certifications help individuals differentiate their skills against other

job candidates. When employers are interviewing, the competition is often stiff. If you have a certification, and the other person does not, you clearly have an advantage.

• Certifications are a priority among hiring managers. Ninety-one percent of managers consider certification as part of their hiring criteria1.

• Research shows certifications help professionals get ahead. In a survey of 700 IT networking professionals, 60 percent said certification led to a new job2.

Get Connected• Certifications help individuals plug into new communities to

share knowledge and best practices. Many of these groups offer member-only benefits, such as job boards, white papers, and networking opportunities.

Get Recognized• Many employers internally recognize employees when they obtain

an IT, project management, or other certification. As a result of this recognition, certified employees often gain broad exposure across an organization, resulting in new employee connections and project opportunities.

• Certifications are an objective, unbiased barometer of your skills. Certified employees stand out among peers when seeking an internal job promotion, as they are more likely viewed as expert-level members of the team and a continuous learner.

• In addition to a certificate of class completion, students receive a nationally-recognized certification after successfully passing the assessment.

Earn More• Certifications commonly lead to an increase in salary. As one

example, PMP-certified project managers earn, on average, $10,000 more in salary than non-certified project managers3.

1. Microsoft Certification Program Satisfaction Study, 20122. Network World, IT Networking Study, 20113. Project Management Institute, 2011

Why Get Certified?

Learning MethodsInstructor-led Training (ILT)Our classroom training blends instructor lecture, demonstration, hands-on practice, and online resources to provide an interactive classroom experience to students. Simply put, our classroom experience is designed to be engaging and to ensure students’ newly-acquired skills are immediately applicable on the job.

Connected Classrooom (CC)Our integrated training platform and learning management system portal that combinespost-class support and modern technology with on-campus, instructor-led classroom training.

Livonia 14115 Farmington Rd. Livonia, MI 48154 734.525.1501

Troy 2800 Livernois, Bldg. E, Suite 250 Troy, MI 48083 248.824.1000

Detroit211 W. Fort St., Suite 500, Detroit, MI 48226734.525.1501

Grand Rapids 630 Kenmoor Ave. SE, Suite 201 Grand Rapids, MI 49546 616.574.7500

Lansing 1146 S. Washington Ave. Suites A -B Lansing, MI 48910 517.318.4005

4 New Horizons Career Education Program Guide | nhls.com

THE PC TECHNICIAN PROGRAM provides students with the skills and certifications necessary to advance their career in Information Technology. The program includes training toward achievement of CompTIA A+ and Network+ certifications. A+ certification indicates technical ability and signifies the competence to support a wide variety of hardware and software. Network+ certification validates that students have the knowledge needed to use and maintain a wide range of networking technologies and have proficiency in networking administration and support.

Career OpportunitiesAfter successfully completing one of our programs, you may qualify for the following career opportunities.

• PC Technician

• Technology Specialist

• Desktop Support Specialist

Common Job Responsibilities• Oversee the daily performance of computer systems.

• Answer user inquiries regarding issues associated with computer software or hardware.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Maintain records of daily data communication transactions, problems and remedial actions taken, and installation activities.

Job OutlookPC Technicians employment has a bright outlook according to the Bureau of Labor Statistics. Jobs in this area are expected to grow 18 percent through 2020. Applicants with a bachelor’s degree, certification, or strong technical experience typically have the best job opportunities.

Before attending the core courses, students must complete or pass competency assessments related to Windows Level 1.

PC Technician Program

Core Courses Course Duration Exam

CompTIA A+ 2012 Part 1 54 hours 220-801


CompTIA Network+ 54 hours N10-006

To achieve CompTIA A+ certification, you must pass both CompTIA A+ exams.

PC Technician Program

Program Duration162 class hours 3 to 4 months

Core CertificationsA+Network+

O*NET Code15-1151

CIP Code11.0101

5

Cisco CCNAProgram

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) is a certification program for entry-level network administrators that helps maximize your foundational networking knowledge, ultimately to help increase the value of your employer’s network. The Cisco Certified Network Associate (CCNA) Routing and Switching certification is typically the first step into a networking career. It validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks. Primary duties include installing, configuring, and troubleshooting a network.


• Network Support Specialist

• Network Administrator

• Network Support Technician

Common Job Responsibilities• Maintain and administer computer networks and related computing environments, including

computer hardware, systems software, applications software, and all configurations.

• Perform data backups and disaster recovery operations.

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

• Plan, coordinate, and implement network security measures to protect data, software, and hardware.

• Configure, monitor, and maintain email applications or virus protection software.

Job OutlookNetwork Administrator employment has a very bright outlook according to the Bureau of Labor Statistics. Jobs in this area are expected to grow 28 percent from 2010 to 2020, faster than the average for all occupations. Demand for these workers will continue to grow as firms invest in newer, faster technology and mobile networks.sco CCNA Program

Cisco CCNA

Courses Course Duration Exam

CompTIA Network + 54 hours N10-006

Interconnecting Cisco® Networking Devices Part 1 54 hours 100-101


Program Duration 162 class hours 2 to 3 months

Core CertificationsCCNA Network+

O*NET CODES15-1142, 15-1152

CIP Code11.0101


THE NETWORK ADMINISTRATOR PROGRAM is a certification program intended for people who seek entry-level jobs in an IT environment and network administration. CCNA certification demonstrates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks. Primary duties include installing, configuring, and troubleshooting a network. MCSA certification demonstrates fundamental on-site and cloud-computing skills in one of Microsoft’s core platforms. The program is the foundation for a series of higher certifications at the expert and master level, and focuses on the ability to design and build technology solutions.


• Network Support Specialist


• Network Support Technician





Job OutlookEmployment of Network and Computer Systems Administrators is expected to grow 28 percent from 2010 to 2020, faster than the average for all occupations. Demand for these workers is high and should continue to grow as firms invest in newer, faster technology and mobile networks1.

1. Source: Bureau of Labor Statistics

The Network Adminisrator program includes the following core courses





Network Administrator




MS 20410: Installing and Configuring Server 2012 54 hours 70-410

MS 20411: Administering Windows Server 2012 54 hours 70-411

MS 20412: Configuring Advanced Server 2012 54 hours 70-412


Core CertificationA+Network+CCNA MCSA

O*NET CODES15-1142, 15-1152, 15-1199.09

CIP Code11.0101

Network Administrator

Program

7


Core CertificationNetwork+CCNACCNP

O*NET CODES15-1142, 15-1152, 15-1199.02

CIP Code11.0101

CISCO CERTIFIED NETWORK PROFESSIONAL (CCNP) validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. The CCNP certification is appropriate for those with at least one year of networking experience who are ready to advance their skills and work independently on complex network solutions. Those who achieve CCNP have demonstrated the skills required in enterprise roles such as network technician, support engineer, systems engineer or network engineer. Primary duties include plan, implement, verify, and troubleshoot local and wide-area networks, as well as collaborate with specialists on advanced technologies.



• Network Support Engineer• Systems Engineer



• Perform data backups and disaster recovery operations.



• Configure, monitor, and maintain email applications or virus protection software.

Job OutlookNetwork Administrator employment has a very bright outlook according to the Bureau of Labor Statistics. Jobs in this area are expected to grow 28 percent from 2010 to 2020, faster than the average for all occupations. Demand for these workers will continue to grow as firms invest in newer, faster technology and mobile networks.

The CCNP program includes the following core courses

Core Course Duration Exam




Cisco CCNP Program


Implementing Cisco® IP Routing (ROUTE) 40 hours 300-101

Implementing Cisco® IP Switched Networks (SWITCH) 40 hours 300-115

Troubleshooting and Maintaining Cisco® IP Networks (TSHOOT) 40 hours 300-135

Cisco CCNP Program


THE MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE (MCSA) is a certification program intended for people who seek entry-level jobs in an IT environment with limited prior experience in technology. Certification demonstrates competency, validates ability, and allows employers to quickly identify IT professionals with the knowledge and skill sets necessary to work on critical computer support systems. MCSA certification demonstrates fundamental on-site and cloud-computing skills in one of Microsoft’s core platforms. The program is the foundation for a series of higher certifications at the expert and master level, and focuses on the ability to design and build technology solutions. MCSA certification is a prerequisite for the Microsoft Certified Solutions Expert (MCSE) expert-level certification and serves as a replacement to the older Microsoft Certified Technology Specialist (MCTS) certification program.

Job OutlookEmployment of Network and Computer Systems Support professionals is expected to grow 28 percent from 2010 to 2020, faster than the average for all occupations. Demand for these workers is high and should continue to grow as firms invest in newer, faster technology and mobile networks1.

Individuals seeking MCSA certification may choose from three program tracks, depending on the technology platform of interest. The three technology specializations include Windows 8.1 and Office 365, Windows Server 2012, and SQL Server 2012.


All MCSA programs include the following core courses





MCSA: Windows 8.1 and Office 365


MS 20346: Managing Office 365 Identities and Services 54 hours 70-346/347

MS 20687: Configuring Windows 8 54 hours 70-687

MS 20688: Managing and Maintaining Windows 8 54 hours 70-688

MCSA: Windows Server 2012


MS 20410: Installing and Configuring Windows Server 2012 54 hours 70-410


MS 20412: Configuring Advanced Windows Server 2012 Services 54 hours 70-412

MCSA: SQL Server 2012


MS 20461: Querying Microsoft SQL Server 2012 54 hours 70-461

MS 20462: Administering SQL Server 2012 Databases 54 hours 70-462

MS 20463: Implementing a Data Warehouse 54 hours 70-463


Core CertificationA+Network+MCSA

O*NET CODES15-1142, 15-1152, 15-1199.09

CIP Code11.0101

MicrosoftCertified SolutionsAssociate (MCSA)

Program


• Network Administrator/Specialist

• Information Technology Professional/Specialist

• Network Support

Common Job Responsibilities• Maintain network

hardware and software.

• Monitor network to ensure availability to all system users.

• Perform necessary maintenance to support network availability.

• Plan, coordinate, and implement network security measures.

9

THE MICROSOFT CERTIFIED SOLUTIONS EXPERT (MCSE) certification is among the most widely recognized in the IT industry. Those who obtain MCSE certification will be experts in Microsoft applications and software, and will be able to enjoy a variety of employment opportunities. Examples include determining a company’s IT requirements, designing and building networks, and installing system components.

MCSE certification is Microsoft’s flagship certification that validates expert-level and up-to-date skills in the constantly-changing tech environment. MCSE is appropriate for established IT professionals who have expertise working with Microsoft technology solutions. The certification was updated in 2012 to maintain market relevance as the tech industry changes, and to validate broader and deeper skills required to build solutions on-premises or in the cloud. The program focuses on the ability to design and build technology solutions, which may include integrating multiple technology products and span multiple versions of a single technology. Individuals are required to complete a recertification exam every three years to validate familiarity with the latest technologies.

Common Job Responsibilities• Maintain network hardware and software.

• Design and monitor network to maintain security and availability.

• Perform necessary maintenance to support network availability.

• Plan, coordinate, and implement network security measures.

Job OutlookEmployment of Network and Computer Systems Engineers is expected to grow 28 percent from 2010 to 2020, faster than the average for all occupations. Demand for these workers is high and should continue to grow as firms invest in newer, faster technology and mobile networks1.


All MCSE programs include the following core courses





MCSE: Server Infrastructure





MS 20413: Designing and Implementing a Server Infrastructure 40 hours 70-413

MS 20414: Implementing an Advanced Server Infrastructure 40 hours 70-414

Program Duration404 class hours 6 months

Core CertificationA+Network+MCSAMCSE

O*NET CODES15-1142, 15-1199.02

CIP Code11.0101

Microsoft Certified Solutions

Expert (MCSE) Program


• Network Administrator/Engineer

• Systems Engineer


Microsoft Certified Solutions Expert (MCSE) Program

MCSE: Desktop Infrastructure





MS 20415: Implementing a Desktop Infrastructure 40 hours 70-415

MS 20416: Implementing Desktop Application Environments 40 hours 70-416

MCSE: Private Cloud





MS 20246: Monitoring and Operating a Private Cloud with System Center 2012 40 hours 70-246

MS 20247: Configuring and Deploying a Private Cloud with System Center 2012 40 hours 70-247

MCSE: Data Platform





MS 20464: Developing Microsoft SQL Server 2012 Databases 40 hours 70-464

MS 20465: Designing Database Solutions for SQL 2012 40 hours 70-465

MCSE: Business Intelligence





MS 20466: Implementing Data Models and Reports with 40 hours 70-466 Microsoft SQL Server 2012

MS 20467: Designing Business Intelligence Solutions with 40 hours 70-467 Microsoft SQL Server 2012

MCSE: SharePoint





MS 20331: Core Solutions of Microsoft SharePoint 2013 40 hours 70-331

MS 20332: Advanced Solutions for Microsoft SharePoint 2013 40 hours 70-332

MCSE: Communication





MS 20336: Core Solutions of Microsoft Lync Server 2013 40 hours 70-336

MS 20337: Enterprise Voice and Online Services with 40 hours 70-337 Microsoft Lync Server 2013


Core CertificationA+Network+MCSA MCSE

11

THE SECURITY PROGRAM validates technical competence in IT security technology and practices. Information is an essential resource for the growth and success of any business. In today’s information-driven economy, keeping a company’s vital data secure is the responsibility of every employee across an organization. According to a recent CompTIA study, human error is the most common cause of information security breaches, with 80 percent of individuals believing that human error is caused by a lack of security knowledge, training, and failure to follow security procedures.

Information security awareness and training significantly reduce the odds of a business experiencing a serious information security breach, and help minimize the negative impact should a breach occur. Our Security Professional training program requires CompTIA Security+ and SCYBER certifications.

CompTIA Security+ is an international, vendor-neutral certification that demonstrates competency in network security, compliance and operational security, threats and vulnerabilities, application, data and host security, access control and identity management, and cryptography. It also ensures individuals understand security concepts, tools, and procedures to react to security incidents, as well as the ability to anticipate security risks and guard against them.

SCYBER is designed to teach students how a network security operations center (SOC) works and how to begin to monitor, analyze, and respond to security threats within the network and will help prepare students for the Cisco Cybersecurity Specialist exam (600-199 SCYBER). Scyber approaches Network Security from an inside the network perspective to teach students how to best guard their infrastructure.

Career Opportunities• Information Security Architect/Engineer

• Security Consultant/Specialist

• Security Administrator

• IT Security Analyst/Manager

• Network Security Technician

Common Job Responsibilities• Create and implement plans, as well as systems and procedures, to prevent malicious and inadvertent

use of data.

• Train users on security measures and monitor access to data.

• Review information on viruses and ensure virus protection is in place.

• Assess risks of data exposure and validate security systems are in place and working as designed.

• Provide expertise on application development project teams to ensure applications comply with the organization’s information security standards.

Job OutlookEmployment of IT Security Analysts is projected to grow 22 percent from 2010 to 2020, faster than the average for all occupations. Job prospects for this occupation should be favorable1.


Program Duration 216 -296 class hours 3 to 9 months

O*NET CODES13-1199.02, 15-1121, 15-1122, 15-1142 , 15-1152, 15-1199.02

CIP Code11.0101

Security Program


Security Program

Security Associate Program





CompTIA Security + 54 hours SY0-401

Security Professional





CompTIA Security + 54 hours SY0-401

Securing Cisco® Networks with Threat Detection and Analysis (SCYBER) 40 hours 600-199

One Program Elective (Choose from the list below)

Implementing Cisco® IOS Network Security (IINS)* 40 hours 640-554

Certified Information Security Systems Professional (CISSP) 40 hours CISSP

CompTIA Advanced Security Practioner (CASP) 40 hours CAS-002

CyberSec First Responder: Threat Detection and Response 40 hours CyberSec First Responder

Certified Ethical Hacker 40 hours 312-50

Computer Hacking Forensics Investigator (CHFI) 40 hours 312-49

* Requires completion of Cisco CCNA certification


Core CertificationsA+, Network+, Security+


Core CertificationA+Network+ Security+SCYBER1 Additional

13

THE MICROSOFT TECHNOLOGY ASSOCIATE (MTA) PROGRAM is designed for individuals who seek an entry-level job in information technology or want to enhance their understanding of technology fundamentals. Designed as an entry-level technology certification, MTA gives individuals an opportunity to explore a variety of technology career paths before stepping into the job market. Individuals pursuing a career in business also find this program beneficial. The program gives individuals the fundamental IT knowledge they need to contribute in business and technology decisions in a more meaningful way. Since technology plays a critical role in virtually every business and many projects, possessing fundamental technology knowledge is important to any business professional’s success. It can mean the difference between thriving and merely surviving in business.

Millions of people worldwide would like to pursue a career in technology, but many lack the foundational knowledge necessary to pursue Microsoft’s more-advanced certifications. MTA certification provides the essential “first step” and baseline understanding individuals need to successfully pursue advanced certifications, such as Microsoft Certified Solutions Associate (MCSA) and Microsoft Certified Solutions Developer (MCSD). Career OpportunitiesEarning an MTA certification helps individuals stand out when they are applying to colleges, internships, jobs, or just trying to get ahead in their current role. It also helps prove an individual’s knowledge of fundamental technology concepts. A validated MTA certification from Microsoft will help launch a successful career in business or information technology.

In addition, when individuals earn an MTA certification, they become a member of the Microsoft Certified Professional (MCP) community. Individuals get access to members-only benefits, such as special offers, a transcript tool, and private newsgroups to find peer support and network with MCPs worldwide.

Job OutlookBy 2020, employment across all computer occupations is expected to increase by a healthy 22%. Some of the most highly-demanded positions over this period will include programming and application development, project management, help desk/technical support, business intelligence, and IT security.

Microsoft Technology Associate Program*


MS 10975: Introduction to Programming 40 hours —

MS 40034: Software Development Fundamentals with HTML5 40 hours 98-361/375

MS 40035: Software Development Fundamentals with .Net 40 hours 98-361/372


Core CertificationMTA

CIP Code11.0101

Microsoft Technology Associate (MTA)

Program


THE MICROSOFT CERTIFIED SOLUTIONS DEVELOPER (MCSD) is an advanced certification that validates technical competence at designing and building technology solutions. It requires advanced skills beyond traditional platform boundaries and expertise in robust applications and enterprise solutions that run across devices. These solutions often integrate multiple technologies and languages, as well as a wide variety of development tools. Examples of enterprise IT solutions are payroll systems, company-wide databases for inventory control, and employee information databases.

New Horizons offers separate tracks for individuals seeking to earn MCSD certification. Certification tracks cover Windows Store Apps and Web Applications. Microsoft requires certification holders to re-certify every two years, ensuring individuals remain current on base technology that often changes due to service packs, revisions, and new product releases.


• Software Developer

• IT Programmer

Common Job ResponsibilitiesSoftware developers design new software based on business requirements and end-user needs, create models and instructions for programmers who code the software, and shepherd IT projects through the entire production life cycle.

Job OutlookEmployment of software developers is projected to grow 30 percent from 2010 to 2020, much faster than the average for all occupations.

All MCSD programs include the following core courses


MS 10975: Introduction to Programming 40 hours —

MS 40034: Software Development Fundamentals with HTML5 40 hours 98-361/375

MS 40035: Software Development Fundamentals with .Net 40 hours 98-361/372

MCSD: SharePoint Applications


MS 20480: Programming in HTML5 with JavaScript and CSS3 40 hours 70-480

MS 20486: Developing ASP.NET MVC 4 Web Applications 40 hours 70-486

MS 20488: Developing SharePoint Core Solutions 40 hours 70-488

MS 20489: Developing SharePoint Advanced Solutions 40 hours 70-489

MCSD: Web Applications


MS 20480: Programming in HTML5 with JavaScript and CSS3 40 hours 70-480

MS 20483: Programming in C# 40 hours 70-483

MS 20486: Developing ASP.NET MVC 4 Web Applications 40 hours 70-486

MS 20487: Developing Windows Azure and Web Services 40 hours 70-487


Core CertificationMCSD

O*NET CODES15-1131 , 15-1132 , 15-1133

CIP Code11.0101

MicrosoftCertified SolutionsDeveloper (MCSD)

Program

15

THE BUSINESS PROCESS AND MANAGEMENT METHODOLOGIES PROGRAMS provide students with the skills and certifications needed to analyze organizational processes, procedures and systems, and provide feedback to the organization leading to more efficient and effective operations. Students receive training on process improvement and quality control methodologies. The program offers three specialization options, depending on the areas and methodologies of interest.

Common Job ResponsibilitiesThe job duties for business management professionals vary considerably by company and industry. Some common responsibilities include organizational process, procedure, and systems analysis for improvement purposes.

Job OutlookThere are 1.7 million business operations-related jobs held in the United States1. This number is expected to remain stable over the next ten years. In some industries, these jobs will experience significant demand and growth as it is a necessary position in every organization. For example, the demand for Operations Managers/Analysts in the health services industry is expected to rise dramatically in the next few years.

PMI’s Project Management Professional (PMP)® credential is the most important industry-recognized certification for project managers. Globally recognized and demanded, the PMP® demonstrates that you have the experience, educa-tion and competency to lead and direct projects.

To apply for the PMP2, you need to have either:• A secondary degree (high school diploma, associate’s degree, or the global equivalent) with at least five years

of project management experience, with 7,500 hours leading and directing projects and 35 hours of project management education. OR

• A four-year degree (bachelor’s degree or the global equivalent) and at least three years of project management experience, with 4,500 hours leading and directing projects and 35 hours of project management education.

The Certified Business Analysis ProfessionalTM(CBAP®) designation is a professional certification for individuals with extensive business analysis experience. With at least 7500 hours of hands-on BA experience, CBAP® recipients are the elite, senior members of the BA community.

To earn the CBAP®3 certification, applicants must meet the following criteria:

• Minimum 7500 hours of BA work experience aligned with A Guide to the Business Analysis Book of Knowledge® (BABOK®Guide) in the last 10 years

• Minimum 900 hours in four of the six knowledge areas• Minimum 21 hours of Professional Development in the past four years• Two references from a career manager, client or Certified Business Analysis Professional (CBAP®) recipient

• Signed Code of Conduct

1. Source: Bureau of Labor Statistics2. PMI.org3. IIBA.org

PrerequisitesProject Foundations (for Specialist) Business Operations Specialist (for Analyst)

Program Duration 64-128 class hours 3 to 6 months

O*NET CODES11-9199, 13-1199, 19-4099.01

CIP Code52.9999

Business Process and Management

MethodologiesPrograms


• Business Operations Analyst/Specialist

• Process Improvement Specialist

• Quality Control Analyst

• Project Managerr


Business Process and Management Methodologies Programs

Project Foundations


PMP: Applying Project Management Methodology 40 hours PMP

Program Electives (Choose one from the list below):

Lean Six Sigma Green Belt 24 hours LSS Green Belt

Microsoft Project - Levels 1 & 2 and 24 hours Introduction to Agile Project Management

ITIL Foundations 24 hours ITIL

Business Operations Specialist


PMP: Applying Project Management Methodology 40 hours PMP

Lean Six Sigma Black Belt 40 hours LSS Black Belt


ITIL Foundations 24 hours ITIL

Lean Six Sigma Green Belt 24 hours LSS Green Belt

PMI-Agile Certied Practicioner 24 hours

MS 55054 Mastering MS Project 24 hours

BA01 Business Analysis Essentials 24 hours

Microsoft Project - Levels 1 & 2 and 24 hours Introduction to Agile Project Management

Business Management Analyst


BA01 – Business Analysis Essentials 16 hours

BA02 – Strategic Enterprise Analysis 16 hours

BA03 – Writing Effective Business Cases 16 hours

BA04 – Eliciting and Writing Effective Requirement 24 hours

BA05 – Process Modeling Using BPMN 16 hours

BA06 – Managing and Communicating Requirements for Projects 16 hours CBAP


BA07 – Implementing an Agile Project 16 hours

BA09 – Managing Requirements for SharePoint Projects 16 hours

BA10 – Understanding Root Cause Analysis 16 hours


Core CertificationsPMP


Core CertificationsCBAP


Core CertificationsPMPLSS Black Belt

17

THE COMPUTER APPLICATIONS PROGRAMS enables individuals to become highly proficient in Microsoft Office, Adobe, and other business productivity applications. The program prepares individuals for Microsoft Office Specialist (MOS) certification. Individuals that hold these certifications typically experience greater opportunity in the hiring, placement, and career development process. Both credentials are widely recognized worldwide as proof that individuals have in-depth knowledge of desktop computing applications, which has shown to increase on-the-job productivity.

The program also includes a business skills training component that complements the extensive desktop application training provided in the program. To ensure a well-rounded skill set, individuals are encouraged to take a variety of business classes to broaden communication and general business knowledge and skills. Class examples include Project Management, Effective Presentations, Effective Communications, Time Management, Conflict Management, Critical Thinking, Problem Solving, Finance, and Customer Relationship Management.


• Office Assistant

• Accounting Assistant

• Customer Service Administrator

• Bookkeeping Administrator

Common Job Responsibilities• Prepare invoices, reports, memos, letters, financial statements, presentations, and other documents

using Microsoft Office and Adobe desktop applications.

• Design and maintain filing system.

• Maintain office budget and track all expenses.

• Schedule meetings and track executive schedules.

• Order supplies for department employees.

Job OutlookOverall employment for individuals in this role is expected to grow 12 percent from 2010 to 2020, about as fast as the average for all occupations. Overall, the majority of job openings will result from the need to replace workers who leave these occupations1.

Based on topics of interest and desired level of time commitment, participants have two options in which to participate in the program.


Computer Applications Programs

Program Duration 120-200 class hours 3 to 6 months

CertificationsMOS

O*NET CODES43-1011, 43-3031, 43-4051, 43-6011, 43-6014, 43-9061

CIP Code11.0101


Computer & Business Applications: Foundational


Up to 15 days from eligible classes below 120 hours One (1) MOS

MOS: Microsoft Office Specialist



Computer Applications Programs

Computer & Business Applications: Intermediate


Up to 25 days from eligible classes below 200 hours Two (2) MOS

MOS: Microsoft Office Specialist

Eligible Classes

Adobe Suite• Photoshop• Dreamweaver• Illustrator• Flash• Acrobat• InDesign

Business Skills• Project Management

Fundamentals• Effective Presentations• Time Management• Effective Communications• Conflict Management• Critical Thinking• Problem Solving • Business Fundamentals/

Finance• Customer Relationship

Management

Other• QuickBooks• Crystal Reports • MS Visio• MS Project• Web Design• Accounting

Fundamentals

Microsoft Office• Windows• Word• Excel• PowerPoint• Outlook• Access• OneNote

Microsoft Excel

Microsoft PowerPoint

Adobe Photoshop

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Eligible Course Substitutions by Category

Courses Total Clock Hours Certification

Networking & Infrastructure CompTIA IT Fundamentals 24 FC0-U5140033 Windows Operating System and Windows Server Fundamentals 40 98-349/98-36540032 Networking and Security Fundamentals 40 98-367/98-46710967 Fundamentals of a Windows Server® Infrastructure 40 –CompTIA Security + 54 SY0-401Cisco® Introducing Cisco® Voice and Unified Communications Administration v8.0 (ICOMM) 40 640-461PMP: Applying Project Management Methodology 40 PMPCyberSec First Responder: Threat Detection and Response 40 CyberSec First ResponderVMware® vSphere Install, Configure, Manage v5.5 40 600-199Securing Cisco® Networks with Threat Detection and Analysis 40 SCYBERMS 20410: Installing and Configuring Server 2012 54 70-410MS 20411: Administering Windows Server 2012 54 70-411MS 20412: Configuring Advanced Server 2012 54 70-412Certified Ethical Hacker 40 CEHComputer Hacking Forensics Investigator 40 CHFISix Sigma Green Belt 24 Green Belt ITIL Foundations 24 ITILBusiness Skills Courses (see listing) 8 –

Security CompTIA IT Fundamentals 24 FC0-U5140033 Windows Operating System and Windows Server Fundamentals 40 98-349/98-36540032 Networking and Security Fundamentals 40 98-366/98-367PMP: Applying Project Management Methodology 40 PMPSix Sigma Green Belt 24 Green BeltBusiness Skills Courses (see listing) 8 –

Software Development CompTIA IT Fundamentals 24 FC0-U51PMI-Agile Certified Practitioner 24 PMI-ACPJava Fundamentals (Java SE 7) 40 1Z0-803Java Programming (Java SE 7) 40 1Z0-803Creating iOS 7 Applications 40 –Android Development Bootcamp 40 –HTML5: Content Authoring Fundamentals 8 –HTML5: Content Authoring with New and Advanced Features 8 –BA01 Business Analysis Essentials 24 CBAPBA02 - Strategic Enterprise Analysis 16 CBAPBA03 - Writing Effective Business Cases 16 CBAPBA04 - Eliciting and Writing Effective Requirements 24 CBAPBusiness Skills Courses (see listing) 8 –

Project Management and Methodologies CompTIA IT Fundamentals 24 FC0-U51Business Skills Courses (see listing) 8 –

Computer & Business Applications CompTIA IT Fundamentals 24 FC0-U51 * Business Skills 1-Day Courses (Project Mgmt. Fundamentals, Effective Presentations, Time Mgmt., Effective Communications, Conflict Mgmt.,

Critical Thinking, Problem Solving, Business Fundamentals/Finance, Customer Relationship Mgmt.)

Certain course substitutions may be approved by the General Manager or Director of Admissions when the student already has sufficient prior experience, certifications, and/or specific career requirements. Substitutions are limited to 2 courses

(or up to 10 days of training) per program and require a signed addendum to the student enrollment agreement.


Policies and Procedures

NH Learning Solutions Corporation is licensed by the Department of Licensing and Regulatory Affairs (LARA).

NON-DISCRIMINATION POLICYNew Horizons is committed to providing a learning environment that is free of discrimination. Equal opportunity will be extended to all persons in all aspects of our Program. New Horizons will not discriminate against a student because of race, color, religion, sex, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, or medical condition. If a student believes he/she is being discriminated against, he/she should report the facts of the incident to the Instructor, the Career Consultant, or the General Manager in writing (see Grievance and Appeal Procedures).

ADMISSIONA student may be admitted into a New Horizons Career Education Program upon satisfying all of the following requirements: 1. The student must complete a New Horizons Student

Application.2. The student must have a consultation with a

New Horizons Career Consultant to evaluate skill and experience levels and identify education and career goals.

3. The student will be asked to take one of several practicing and/or entrance assesments.

4. A payment method must be established and agreed upon by the student and New Horizons prior to registration.

PAYMENT METHODSNew Horizons accepts payment from students via the following methods and sources:• Personal check• Cashiers check or money order• Mastercard, Visa and American Express• Private loan• Local and state government agencies

STUDENT LOANSStudents enrolling into a Career Education Program may wish to secure a student loan. New Horizons recommends consulting your banking institutions or financial advisor on the best loan options available to you.

Some common features of student loans include: • Inclusion of all educational expenses such as training costs, fees, books,

exams, computer hardware & software • Low interest rates • Deferment options • No prepayment penalties • Repayment options

For more information about funding sources please contact a Career Consultant.

SCHOLARSHIPSNew Horizons may from time to time offer certain scholarships to all students that qualify under the terms and conditions of the scholarship program offered at that time and within the parameters of the geography where the scholarship is offered.

PRIOR LEARNING/EXPERIENCE ASSESSMENTNew Horizons does not accept transfer credits, but may recognize the student’s prior experience and/or certifications earned against the courses required for program completion. Upon enrollment, if the student requests a prior learning/experience assessment, the New Horizons Educational Consultant will request verification of the certifications achieved and/or provide the student with a skills-based assessment. Upon review of the certification documentation and/or skills assessment, the student will be eligible to receive a credit for one or more of the courses

needed for program completion. At such time, the student may elect to either substitute eligible courses for the program with no change to the program tuition (see page 20), or the student will receive a discount against the tuition for the program on a pro rata amount based on the total course hours credited versus the total course hours of the program.

NEW HORIZONS CANCELLATION AND REFUND POLICYAll tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the school before enrollment. An application fee of not more than $25.00 (not more than $10.00 for veterans) may be retained by the school if the application is denied. All tuition and fees paid by the applicant shall be refunded if requested within three business days after signing a contract with the school. All refunds shall be returned within 30 days. After the third business day has elapsed, the following refund policy goes into effect.

When written notice of program cancellation is received:• At least seven (7) or more calendar days prior to program start date, the

student will receive a 100% refund of the full program tuition. • Up to six (6) calendar days prior to the program start date, the student

will receive a 90% refund of the full program tuition. New Horizons programs are priced as a package which reflects a discount off our per class list price. Therefore, in the event that a refund is issued after the program start date, only the unused tuition will be refunded. Unused tuition will be calculated by taking the total tuition amount less scholarship, if granted, less the standard list price for courses already started (whether the student has attended the course or not), less the standard list price for all certification exam preparation tools and the standard list price of all certification exams.

Any unused tuition balance will be refunded based on the following schedule when written notice of program cancellation is received after the program start date: • One (1) to six (6) calendar days after the program start date, the student

will receive a 90% refund of the unused tuition balance. • Seven (7) to thirteen (13) calendar days after the program start date,

the student will receive an 80% refund of the unused tuition balance. • Fourteen (14) to twenty (20) calendar days after the program start date,

the student will receive a 50% refund of the unused tuition balance. • Twenty-one (21) to twenty-seven (27) calendar days after the program

start date, the student will receive a 20% refund of the unused tuition balance.

• Twenty-eight (28) or more calendar days after the program start date, the student will receive a 0% refund of the unused tuition balance.

If you receive educational benefits through the United States Department of Veterans Affairs (DVA) and you wish to cancel your program, you must submit a written notice of cancellation to New Horizons. Upon receipt of written notice of cancellation, New Horizons will refund the amount of the unused portion of the veteran’s tuition. Unused tuition will be calculated on a prorated basis by taking the total cost of the program paid by the veteran, less the price for any courses, books, materials, labs, and exams used by the student prior to the date of the cancellation notice.If there is a change in your enrollment status please notify the student service department as well as the VA. Generally the VA is not responsible for:• Courses you do not attend• Courses from which you withdraw

The individual is responsible for any debt resulting from reductions or terminations of your enrollment even if the payment was submitted directly to the school on the student’s behalf.

All refunds shall be returned within 30 days after they are verified.

REGISTRATION To register for a New Horizons course, you must contact the Student Services Department. Early registration is strongly recommended.

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If you are a new student, you must follow the Admissions Policy as outlined above. Existing students may contact the Student Services Department to request enrollment in a course or make any schedule changes. Please note: Payment is due in full no later than the date of class unless prior arrangements have been made.

Initial Enrollment: Student Services will enroll the student in classes (courses listed in the student’s signed agreement) and provide a copy of the transcript to the student.

Requests for Class Changes: All requests for a change in class must be made in writing to Student Services at least 48 hours prior to the start of the class. Student Services will process the change and provide a student with a copy of the updated transcript.

Retake Requests: Students who complete a class are eligible to retake that class within six months of the original class date. A student who wishes to retake a class should submit the request to Student Services, which will process the enrollment and provide the student with a copy of the updated transcript. Seating for retakes is based on availability.

NOTE: Students will be required to bring the original courseware/materials that were issued in the initial completed course, as no new materials will be issued for the retake. In specifics situations where the courseware or materials have been changed or updated, the student will be required to purchase new courseware or materials to attend the retake.

ATTENDANCEGood attendance and academic performance are crucial for a successful learning experience. As each class includes material, labs, and other exercises that build upon each other throughout the duration of the class and program, it is important that students attend all classes and lab sessions for which they are enrolled. Students are required to complete at least 80% of the class hours for the course to be considered successfully completed.

The grade of Incomplete (I) will be given to all students that do not complete at least 80% of the class hours. The student is responsible for making up any missed time and work required to remove the Incomplete. The student has the responsibility to take the initiative in completing the work, and is expected to make up the Incomplete within 30 days of the course end. If the student does not make up the Incomplete during the 30 day timeframe, a grade may be given by a faculty member without further consultation with the student. If after the end of the 30 days course end date, the Incomplete remains on the record, it will be designated as Fail (F) for record-keeping purposes.

For students receiving education benefits through the United States Department of Veteran Affairs (DVA), New Horizons is required to notify the DVA about changes affecting the student’s training schedule, including regular attendance. In order to maintain full time active status, the DVA requires a student to maintain a minimum of 18 hours of physical attendance in classes per week. Any reductions in attendance may result in a lowered Basic Housing Allowance (BHA) and/or termination from the program.

Students who fail to complete at least 80% of the course hours will have one opportunity to repeat and complete the course within six months of the original class date. (New Horizons will notify the Department of Veterans Affairs about changes to a student’s training schedule if that student receives education benefits from the DVA.)

First Day of Class/Module: Students must check in with the receptionist upon arrival (at least 20 minutes prior to the start of class). Students must also sign the class roster. Please note that if you arrive more than 30 minutes late to class, your seat may be given to a student on the wait list.

Subsequent Days of Class/Module: Students will be required to sign the class roster for each day of class so attendance can be monitored. Students who fail to sign the roster will not receive credit for that day’s attendance. Instructors will monitor and verify students’ days of attendance. Students who are 20 minutes late to class may be removed at the sole discretion of the instructor.

Attendance in Virtual Classes: For students attending the course via Connected Classroom, please read the information about class attendance in the Confirmation of Attendance email that was sent to you upon enrollment. New Horizons faculty will confirm virtual attendance either by monitoring students online activity and participation or for student attending virtual classes in one of our centers we will confirm attendance by having the student sign a class roster. Further information on OLL attendance can be found at: http://nhlearningsolutions.com/FindTraining/ClassDeliveryMethods/OnlineLIVEVirtualClassrooms/tabid/121/Default.aspx

Absences: Students must arrive to class on time in consideration of instructors and classmates. Students who anticipate being late to or absent from class must call and notify Student Services by providing their name, class and expected arrival time (or reason for absence, if absent).

Ten Tips to Improve Your Online Learning Experience:https://nhlearningsolutions.com/Blog/TabId/145/ArtMID/16483/ArticleID/1533/10-Tips-to-Improve-Your-Online-Learning-Experience.aspx

COURSE PREREQUISITES, SCHEDULES AND OUTLINESAll New Horizons Part 2 and Part 3 courses, as well as many of our technical courses, build upon skills developed in the Level 1 and foundation courses. It is important that students are proficient with the skills presented in these foundation courses.

New Horizons utilizes an extensive online class schedule to insure that students can find the latest information on classes along with their respective outlines, locations and run dates. Students can access this site by following these steps:

Go to NHLS.COM and in the SEARCH TRAINING box, type in the name of the class you wish to take. Lengthen the detail for quicker results or shorten if you need broader searches. (for example, SEARCH EXCEL 2013 Part 2 and only those classes appear. Or, if you type EXCEL you will get 2007, 2010, 2013 and all parts and more. Select the blue GO button.

You may have to use the slide bars on the bottom or side of your monitor to see the results.

New Horizons offers several learning resources as supplements to our instructor-led training. These can include — but are not limited to — Online ANYTIME, and Virtual Labs (vLabs). The hours a student utilizes these tools are not included in hours associated with a program. As such, time spent by students utilizing these resources will not count toward program hours unless hours for use of these resources is specifically required as part of the course curriculum.

GRADING SYSTEMStudents will receive grades for all courses attended based on the following system: ‘C’ – Complete. Student has completed at least 80% of the required course hours and curriculum.‘I’ – Incomplete. Student has not completed at least 80% of the required course hours or curriculum and has 30 days from course end to meet the minimum requirements.‘F’ – Fail. Student has failed to complete the 80% minimum course hours or curriculum and has not made up the requirements within the 30 day time period.

SATISFACTORY PROGRESSStudents will have one opportunity to repeat and complete the course



after receiving a F. Students failing the successfully complete the course a second time will have their Career Education Program terminated if the course represents 33% or more of the entire number of hours required for the program. At such time, the student will be eligible for a refund up either 50% of their program tuition or the students’ program tuition less the retail cost of the courses and exams taken with New Horizons, whichever is less. If the course represents less than 20% of the students overall program hours, then the student will be placed on Temporary Leave further review with the student and Student Services.

PROGRESS REPORTNew Horizons will make Progress Reports available to students and/or their funding sponsors upon request.

TEMPORARY LEAVEStudents may voluntarily, or involuntarily based on Satisfactory Progress, be placed on Temporary Leave. Students on Temporary leave will have their Career Education Program put on hold for up to nine months based on the sole discretion of the General Manager or Director of Admissions. Should a student not resume their Career Education Program within the agreed upon duration, the program will be terminated. Students that have programs terminated under this provision will be eligible to receive a refund up to either 25% of their program tuition or the students’ program tuition less the retail cost of the courses and exams taken with New Horizons, whichever is less.

GRADUATIONStudents will be considered graduated and completed with their Career Education Program following the completion of all courses outlined in their program enrollment agreement.

TRANSCRIPTS AND RELEASE OF STUDENT RECORDSNew Horizons retains permanent records as required by state and federal law, partnering organizations, and company necessity.Students who request a copy of their transcript in person must present photo identification to Student Services prior to receiving the individual transcript. Students who wish to receive a transcript through mail of any type will need to submit a letter requesting the transcript including their name, address, and phone number accompanied by a signature.

Organizations, learning institutions, and third party requests must include a letter of request on official letterhead including the student’s name, address and student’s signature giving permission to release the transcript to the requestor. The requestor must also include his/her name and title, address, and phone number in the request. For organizational customers, individual student information may be made available for review by an authorized member of the organization.

Student information may be made available for review by request of an authorized representative of a local, state or federal agency or institution that funds the student in question. Student information will be reported to local, state or federal agencies or institutions as required by law.

Information that may be excluded from student/customer review includes notes and/or information documented for the sole purpose of Student Services’ internal use only.

RULES OF CONDUCTIt is the intention of New Horizons to provide the most effective learning environment for our students. Therefore, it is imperative that our staff maintains and enforces guidelines that will ensure the best possible educational atmosphere for all students.

The following are general examples of behaviors and actions that may lead to a student’s suspension and/or dismissal:1. Inappropriate and/or violent conduct displayed by the student. 2. Inappropriate attire and/or indecent exposure. The student dress

code at New Horizons is “business casual.” New Horizons is a corporate client-based atmosphere. You may encounter a future employer in the hallway or break room. Please use your best judgment in this matter. If you are observed in inappropriate attire, you may be asked to go home and change.

3. Disrespect for New Horizons property and equipment (including downloading inappropriate content). Students may not connect personal property to New Horizons hardware or equipment.

4. Software piracy or violating copyright rules and regulations.5. Recurring attendance problems despite continuous meetings with

Student Services to rectify the issue(s).6. Drugs, alcohol, dishonesty, weapons and safety.

RE-ADMITTANCE INTO A PROGRAMIf a student is dismissed from a program for any reason, the following procedure should be followed in order to re-enter the program:1. The student submits a letter to his/her Career Consultant requesting

re-admittance to the program.

2. After reviewing the letter, the Career Consultant meets with the student to discuss the reason(s) he/she was removed from or stopped attending the program and how similar issues can be prevented should re-admission be granted.

3. The Career Consultant will discuss the student’s request with the General Manager or Director of Admissions for a final decision to be made.

GRIEVANCE AND APPEALS PROCEDUREIn the event that you experience a problem with a particular class or instructor, you should first discuss the matter with the instructor. If a resolution cannot be reached, you should then contact Student Services. In the event that you experience a problem with a policy, procedure, or practice of New Horizons educational program, you should first contact Student Services.

If a satisfactory agreement cannot be reached through Student Services, you should then contact the General Manager or Director of Admissions. It is the policy of New Horizons to resolve student concerns in a swift and equitable manner.

If the General Manager or Director of Admissions upholds the initial decision, the student may appeal the decision in writing to New Horizons within 30 days of the ruling. New Horizons Executive Management will review the appeal and notify the student of its decision in writing. Appeals should be mailed to the General Manager or Director of Admissions at one of the locations below:

Livonia Troy and Detroit locations: 14115 Farmington Rd. Livonia, MI 48154

Grand Rapids and Lansing locations: 630 Kenmoor Ave., SE, Ste. 201 Grand Rapids, MI 49546

See page 26 for staff contact information.

Complaints can be filed with the State of Michigan: Department of Licensing and Regulatory AffairsBureau of Commercial Services, Licensing DivisionProprietary School UnitP.O. Box 30714Okemos, MI 48867 Tel: (517) 373-6774, Fax: (517) 373-3085 michiganps.net

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ATTENDANCE VERIFICATION FORMS (WIA, TAA & UNEMPLOYMENT)All students requiring a signature for verification of class attendance can have their forms signed by Student Services, the Front Desk staff, the career consultants or by their Instructor teaching the class representing the dates on the forms. Please fill in the student portion of the form prior to requesting it to be signed.

If you have any questions or if you need forms contact your Case Manager. It is the student’s responsibility to get their attendance forms to the appropriate agency.

CELL PHONES AND OTHER ELECTRONIC EQUIPMENTCell phones must be set on vibrate during every class. EMERGENCY phone calls can be taken during class but outside of the classroom. Students with excessive cell phone or electronic equipment usage resulting in missing information and/or disrupting other students in the class will be asked to leave their device in their vehicle or turn it off completely. Recording devices are strictly prohibited in class.

DESCRIPTION OF FACILITIESOur InstructorsNew Horizons employs the most experienced and qualified instructors in the industry to provide you with the best possible training. According to over 1.4 million student evaluations, New Horizons consistently outperforms benchmark peer IT training companies in instructor performance, courseware quality and facility satisfaction.

Our Classroom ResourcesThe New Horizons classroom experience includes instructor lecture and demonstration, followed by student practice through hands-on exercise, as well as Web-based resources used during and after class. Classroom Learning students have access to their own networked environment, which enables instructors to manage hands-on lab demonstrations and exercises that mirror the professional environment.

COURSEWARENew Horizons includes courseware with each open enrollment instructor-led course. Most courseware for IT training is authored by our various vendor partners such as Microsoft, Novell, CompTIA, and Citrix and is updated as revisions or new versions of the software are released from the vendor. If you request a retake for a course you will need to use the courseware initially provided. If the courseware has been updated and you would like the new courseware you will be responsible for the cost of the new courseware.

FREE SOFTWARE YOU MAY NEED TO INSTALLShockwave You may be asked to install Shockwave on your machine to facilitate your online training. Follow the steps to install Shockwave making sure to uncheck the box that states “Install Yahoo Tool bar”.

Active X If at some point you may be asked to install Active X, please do so.

Java You will need Java for MeasureUp. Please see directions from Java or install.

Adobe Reader If you cannot open and read your transcript you will need to go to adobe.com and download the free Adobe Acrobat Reader.

EXAM PREPARATION TOOLSExam preparation tools are also available to assist you in preparing for your certification exam. Accessed via the Internet, they provide simulated environments that can effectively assess test readiness. Practice exams are available for individual purchase or may be included in a certification program package. Payment must be made in full, unless prior arrangements have been made, before practice exams will be released to students. Some programs also include additional study guides to assist you in your exam preparation.

ADDITIONAL LEARNING RESOURCESNew Horizons offers every Career Education student the opportunity to utilize the on-site learning resources (based on availability), dedicated to providing you the setting and resources to study, complete lab exercises, and take practice exams. New Horizons provides the learning resources as a self-reinforcement resource and encourages all students to take advantage of its availability. For a schedule of available learning resource time, please contact Student Services.

EXAMS AND VOUCHERSTo become a certified professional you must pass the vendor-approved examination(s). New Horizons offers certification exam vouchers for individual purchase or as part of a training program which allow you to schedule an exam through a particular testing vendor. Payment must be made in full, unless prior arrangements have been made, before vouchers will be issued to students.

To order or schedule an exam, students must:1. E-mail Student Services at least five days prior to your desired exam

date and indicate which exam(s) you would like to take.* 2. The Student Services Department will request your voucher number

and send you an e-mail response indicating the testing vendor’s name and phone number, as well as the voucher number.

3. Contact the testing vendor directly (see below for phone number/website). The first time you schedule an exam with that vendor you will be asked to provide some general information about yourself (name as you would like it to appear on your certificate, social security number, address, phone number, e-mail address, etc.). You will then be assigned a testing ID number by the vendor. Subsequent calls will require you to confirm your ID/information. (Please note that if you test with multiple vendors you will have multiple ID numbers. Please keep these ID numbers on file in a safe place.)

4. Advise the testing vendor representative the exam name/number and your preferred testing date/time/location. The representative will verify that the date/time/location is available or provide alternatives. You must then provide the voucher number or the vendor will ask to bill your credit card.

5. The vendor representative will confirm your reservation and provide a confirmation number. You will likely receive an e-mail confirmation as well. Please keep this confirmation on file and bring the information with you to your appointment.

* If you are taking the Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) exams, you should wait to schedule your exam until you receive your application approval letter from the Project Management Institute.

IT TESTING VENDOR CONTACT INFORMATIONNew Horizons administers many vendor approved certification exams at our locations. To schedule an IT or Project Management exam, please contact one of the vendors below:• Prometric: 1-800-755-3926 or www.prometric.com• VUE: 1-877-551-7587 or www.vue.com

RETAKING EXAMSNew Horizons does not offer complimentary retakes for any exams unless so stated in your Student Agreement. Students whose programs do not include complimentary retakes will be responsible for all charges associated with scheduling and sitting for a retake examination. Students may purchase exam vouchers by contacting Student Services. Payment must be received in full by New Horizons before a voucher number will be issued to the student. Students will then need to follow the steps outlined above for scheduling their examination.



New Horizons offers a complimentary test retake for select certifications. In order to qualify, please speak with your Career Consultant prior to sitting your exam. Excludes PMP, CAPM, CISSP, Lean Six Sigma, ITIL and EC Council certifications.

POST-EXAM PROCEDURESAfter completing a certification exam, please do the following: 1. Keep the original copy of your exam results for your records. This is

very important! (If there is ever a question about whether you took the exam or what your score was you must be able to provide this document.)

2. Provide a copy of your exam results to Career Services.3. Update your resume to include your new certification and email your

resume to Career Services.4. Upon passing your final exam, schedule a one-on-one consultation

with Career Services to discuss your goals and job placement assistance.

IMPORTANT POINTS ABOUT CERTIFICATION EXAMS

1. Prior to sitting for an exam, students should utilize all resources made available throughout the program such as courseware, online learning, exam preparation tools, and self-paced labs. Many students also find it helpful to form study groups with their peers.

2. Exam preparation tools — whether used independently by the student or during class — DO NOT guarantee a passing score for any exams.

3. Students whose programs include the exam as a component of the course must take the exam when scheduled in class in order to be eligible for a retake.

4. Please keep in mind that each testing vendor has specific policies and procedures in place regarding identification, cancellations and reschedules. New Horizons has no control over these policies and procedures but, as a testing provider, must enforce them. If you have any questions regarding testing policies and/or procedures, please contact the testing vendor directly.

5. New Horizons DOES NOT grant certification. Certification is only earned by passing vendor approved exams. Students who pass certification exams will receive their certificates directly from the vendors.

PLACEMENT ASSISTANCE AND INTERNSHIPSBuilding a career takes careful planning, long-range vision, and the flexibility to adapt your strategy to the changing market conditions. The New Horizons Career Services will help you define your goals and develop a strategy that works for you. Career Services is available to students who complete a career education program and achieve the related certification exams.

New Horizons Career Services is offered to aid students in securing jobs and internships to advance their careers. Career Services will:1. Meet with students to discuss career goals and determine the students’

job qualifications;2. Coach students on how to write a professional resume that outlines

their skills and any relevant experience;3. Coach students on applying successful techniques when preparing for

and during interviews;4. Provide suggestions to students regarding conducting successful job

searches; and5. Submit students’ resumes in response to public and private job

listings, to staffing agencies and actively work to establish partnering relationships with companies.

Students shall be eligible for Career Services if they meet the following conditions:1. Request New Horizons Career Services in writing;2. Have a Program Start Date that has been active for less than two years;3. Have successfully completed all core courses as outlined in the

program description;

4. Have passed all core certification exams as outlined in the program description;

5. Have paid in full all amounts due to New Horizons;6. Have personal and work histories that would not cause an employer to

deem them unsuitable for employment;7. Have not accepted a position directly related to their training

programs, within two years of their Program Start Dates, through the efforts of New Horizons Career Services services;

8. Hold a high school diploma or equivalent degree;9. Have attended the Resume Writing and Interviewing Preparation

workshops;10. Have submitted professional resumes, including all achieved

credentials, to Career Services; and11. Conduct their own job searches in conjunction with the efforts of

Career Services.

New Horizons does not guarantee placement.

Therefore, it is recommended that students do not rely solely on New Horizons, but rather partner with New Horizons as they actively search for employment. It is recommended that students who are unable to secure a paid position consider internship opportunities to gain hands-on experience that will make them better candidates for paid positions.

Internships (as applicable) generally range from 80-160 work hours, to be determined by the partnering company. Internships are unpaid unless otherwise stated by the partnering company. (Job and internship placement are based on availability of positions as well as the students’ qualifications.)

New Horizons’ Career Services will work diligently with students to provide job and internship opportunities that align with the students’ training. Once a student accepts a position for a job or internship, New Horizons will not be responsible for providing additional career services to the student. New Horizons reserves the right to discontinue career services to students who choose not to pursue or accept the viable opportunities/positions that are presented to them. Therefore, students who wish to continue receiving career services should contact Career Services on a bi-weekly basis to confirm their current status and their desire to continue career assistance.

Whether a student applies for a paid position or an internship, the student should expect to attend an interview with the hiring company and/or staffing agency. With an appointment, Career Services will help coach students for these interviews. However, New Horizons has no control over the interview process of these companies and cannot be held responsible for the outcome.

Whether a student applies for a paid position or an internship, the student should expect to attend an interview with the hiring company and/or staffing agency. With an appointment, the Placement Coordinator will help coach students for these interviews. However, New Horizons has no control over the interview process of these companies and cannot be held responsible for the outcome.

Selection of students for jobs and internships is at the sole discretion of the staffing agency/company offering the position. The terms of the job or internship will be determined by the staffing agency or partnering company. By accepting the position the student acknowledges that New Horizons carries no responsibility or obligation to the student in connection with the job/internship.

Students who accept a position or an internship obtained through New Horizons placement assistance are required to complete a brief employment verification form. This form allows us to confirm your placement status and complete your student records. Students shall not be entitled to a refund of any fees paid to New Horizons in the event that they do not meet the minimum requirements (as listed above) necessary

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to begin placement assistance within two years of their Program Start Date, they fail to pursue or accept viable job/internship opportunities, or they do not complete the job/internship for reasons outside of New Horizons’ control. New Horizons does not guarantee placement in a job/internship for any students. As such, students shall not be entitled to a refund of any fees paid to New Horizons in the event that they are not placed into a job/internship within two years of their Program Start Date.

VOLUNTEERINGVolunteering (unpaid) is an excellent way to get your foot in the door. Please keep Career Services informed if you are volunteering; it may lead to employment in some instances although it is not a guarantee.

COMPLETION AND CERTIFICATIONStudents will receive a Certificate of Completion after the successful completion of each course. Students will also receive a certificate after passing vendor certification exams. New Horizons DOES NOT grant certification. Certification is only earned by passing vendor exams. Students who successfully complete all courses and pass all related exams in their program will receive a Certificate of Program Completion from New Horizons.

HOLIDAYSThere are several holidays throughout the year that New Horizons observes and for which the centers will be closed. Please review the holiday schedule below and double check your class schedule for any potential attendance issues. If you have any questions about the holiday schedule, contact the Student Services Department.

2015 HOLIDAYS

New Year’s Day Thursday, 1/1

Memorial Day Monday, 5/25

Independence Day Friday, 7/3

Labor Day Monday, 9/7

Thanksgiving Day Thursday, 11/26

Day After Thanksgiving Friday, 11/27

Christmas Eve Thursday, 12/24

Christmas Day Friday, 12/25

New Year’s Eve Thursday, 12/31

NEW HORIZONS STAFF

Mark McManus Jr., President/Chief Executive Officer

Scott McLean, Chief Administrative Officer

Gary Abernathy, Executive Vice President of Sales – Great Lakes

Thomas Bender, Chief Information Officer

Eric Strouse, General Manager

Heather Keller, Director of Admissions – Livonia/Troy

Brian Dickey, General Manager/Director of Admissions – Grand Rapids/Lansing

Sue Ann Law, Compliance Manager

Mike McCarthy, Career Consultant

Fay Bazzy, Career Consultant

Julie Belanger, Career Consultant

Kevin Karasinski, Career Consultant

Juanita Donahue, Career Consultant

Thad Watkins, Career Consultant

Kurtis Villa, Career Consultant

Laurence Levi, Career Consultant

Laura Smith, Student Services Coordinator – Livonia/Troy

Lynette Swanson, Student Services Coordinator – Livonia/Troy

Amanda Droba, Student Services Coordinator – Grand Rapids/Lansing

Colin O’Farrell, Placement Coordinator – Livonia/Troy

Lisa Thomas, Placement Coordinator – Grand Rapids/Lansing

Jane Marcinkowski, Retention Specialist

Chante’ Evans, Retention Specialist

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Livonia 734.525.1501

Troy 248.824.1000

Detroit734.525.1501

Grand Rapids 616.574.7500

Lansing 517.318.4005 nhls.com