SOFT SKILLS AND INHOUSE SPECIALISATION CATALOGUEe42moro.co.za/wp-content/uploads/2020/03/E42moro-Soft...(4) Apply problem-solving steps and tools (5) Use individual and group techniques

SOFT SKILLS AND INHOUSE SPECIALISATION CATALOGUE

Internationally created; locally contextualised.

©2020 E42moro (Pty) Ltd

©2020 E42moro (Pty) Ltd "to be the foremost workplace learning and consulting company"

Company Size: Small (2 permanent employees, 6 Temp employees)Industry Classification: Training and Consult-ingEstimate Revenues : +- R1 245 000BBBEEE Status : Level 1, 100 % Black owned, 51 % female owned, 100% youth owned Website : www.e42moro.co.zaContact Numbers: 071 776 9420 081 502 6677Email : [email protected]

E42moro (PTY) LTD was founded in 2014, by Mrs Nomakhaya Mfana and Mr Siyanda Mfana. Operating as a family business, since inception, E42moro has grown organically, from a media and information technology consulting agency to a training and consulting provider offering over a thousand short courses accross a wide range of specialisations and industry recogni-tions including International, nation and in-

house trainings offerings.

Vision - To be at the foremost workplace learning and consulting company.

Mission - To progressively reengineer ourselves and product offering, in order to provide excep-tional quality and value.

Business strategy E42moro (PTY) LTD’s business strategy is one of organic growth via utilising its readily available resources and skills to intelli-gently position the business to serve customer needs and propel the business towards its growth objectives.

2019 - extended product offerings to include soft skills and e-learning courses 2019 - Pending qualifications from ServicesSETA, LGSETA, MICT and TETA2018 - Attained accreditation as a training provider with MICT SETA2018 & 2017 - Eastern Cape NLC preferred supplier for Open Call for Applications- Newspapers and Radio Adverts2018 - Established a 3 Year partnership with Cor-tex Hub to provide educational supplemental sup-port for 3 years to Mzomhle High School Students2018 - Vacation Training partner, providing accred-ited computer training for 50 youth, comprising unemployed youth and 8 no fee schools from Dun-can Village2017 - Established ‘E42moro Foundation’ as Bantu Art and Development Foundation, to focus on CSI projects

Siyanda Mfana B.Com (Hons) Information SystemsStrategic Director

Siyanda is a co-founder of E42moro (Pty) Ltd. He has vast knowledge and experience in training and business, as well as technical skills in graphic de-sign, business analysis and software development.

Nomakhaya Mfana N. Dip. Financial Magement, B.Com Information Systems Operations Director

Nomakhaya is co-founder of E42moro (Pty) Ltd.She has vast knowledge and experience in financial administration and web design. Her forte is in op-erations management, training and assessing of learning programs.

Company Overview

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©2020 E42moro (Pty) Ltd ©2020 E42moro (Pty) Ltd

2019 - extended product offerings to include soft skills and e-learning courses 2019 - Pending qualifications from ServicesSETA, LGSETA, MICT and TETA2018 - Attained accreditation as a training provider with MICT SETA2018 & 2017 - Eastern Cape NLC preferred supplier for Open Call for Applications- Newspapers and Radio Adverts2018 - Established a 3 Year partnership with Cor-tex Hub to provide educational supplemental sup-port for 3 years to Mzomhle High School Students2018 - Vacation Training partner, providing accred-ited computer training for 50 youth, comprising unemployed youth and 8 no fee schools from Dun-can Village2017 - Established ‘E42moro Foundation’ as Bantu Art and Development Foundation, to focus on CSI projects

Siyanda Mfana B.Com (Hons) Information SystemsStrategic Director

Siyanda is a co-founder of E42moro (Pty) Ltd. He has vast knowledge and experience in training and business, as well as technical skills in graphic de-sign, business analysis and software development.

Nomakhaya Mfana N. Dip. Financial Magement, B.Com Information Systems Operations Director

Nomakhaya is co-founder of E42moro (Pty) Ltd.She has vast knowledge and experience in financial administration and web design. Her forte is in op-erations management, training and assessing of learning programs.

Career Development

Active Listening

Is intended to provide participants with techniques to listen ac-tively and create deeper connections with others.

Topics covered include ways to become a better listener; under-standing the difference between sympathy and empathy; en-couraging conversation through paraphrasing and questioning;

building rapport; and overcoming listening roadblocks.

1 day

Advanced Writing Skills

Designed for strong writers who are looking to improve in spe-cific areas. This training will assist participants with: (1) Keep-ing their writing clear, concise, and grammatically sound. (2) Improving sentence construction and paragraph development. (3) Dealing with specific business requests that call on strong writing skills. (4) Creating effective business cases, proposals,

and reports

It’s recommended that one complete our Business Writing That Works course before taking on this advanced workshop.

1 day

Becoming a Better Learner

Is intended to help participants become better learners, and as a result make more valuable employee and well-rounded in-dividual. Topics covered include : (1) what it means to learn and become a life-long learner; (2) what a mindset for learning looks like and how to adopt one; (3) how to set realistic goals; (4) what your network is and why expanding it is important; (5)

how to ask questions and why that is important; and more.

1 day

Building Your Self-Esteem and Assertiveness

Skills

Teaches techniques that can dramatically change how one feels about themselves, and how to approach the world in a way that

will facilitate achieving desired outcomes. This course includes exciting topics such as: learning how to turn negative thoughts into positive thoughts, building confi-dence, and setting goals that reflect one’s dreams and desires.

1 day

Business Etiquette: Gaining that Extra

Edge

Developed for participants to manage otherwise awkward mo-ments, and to handle them with grace.

This course examines topics such as: (1) networking, (2) intro-ductions and remembering names, (3) how to dress for success, (4) confident communications, (5) how to make great first im-

pressions, (5) etiquette at meal time, and much more.

1 day



Business Writing That Works

Compiled to give participants the tools to become better writers.This course content covers: (1) the value of well written commu-nication; (2)how to write and proofread your work; (3) making your writing clear and concise; (4) how to apply these writing skills in real world situations; (5) paragraph structure, tone, and syntax specifics; as well as (6) formatting memos, letters, and

emails for different professional settings.

2 days

Communication Strategies

Capacitates participants with an understanding of the impact that communication skills can have on others, while exploring the different ways in which developing these skills can make it

easier for them to succeed in the office and beyond. This course content includes: identification of common commu-nication problems; developing skills to ask questions; learning what their non-verbal messages are saying; and much more.

2 days

Conducting Accurate Internet

Research

In this course, participants are guided through each step of the research process: crafting a research strategy, performing dif-ferent types of searches, organizing notes, and citing sources. Upon completion, participants will be avid reasearchers and

thorough referencers.

1 day

Conquering Your Fear of Speaking in

Public

This great speaking course gives provides the tools to help participants speak with more poise in one-on-one conversations and in groups. As well as, time to practice developing these

skills in a safe and supportive setting.Course participants will gain confidence to make presentations at company meetings, and to make conversation at gatherings

and social events.

1 day

Creating a Dynamite Job

Portfolio

This training course discusses the value of entering an interview with a fully developed and meticulously crafted package of cre-dentials and portfolio materials, and will help participants learn to use descriptive language when marketing themselves, the essential elements of impactful cover letters and resumes, how to design a personalized career portfolio, and how to get a job

in just 60 days.

1 day

Creating Winning Proposals

Teaches how to plan and submit a successful funding proposal, including sources of funding and how to select a funder, the steps for a successful proposal, plus ways to evaluate your pro-

posal, and much more. The most successful proposals are going to be those that ful-fill the mission and values of your organization and that of the

funding agencies as well.

2 days


Creative Thinking And Innovation

Boosting creativity and innovation takes practice, and honing creative skills is a process.

This course will teach participants how to: (1) Recognize their own creativity (2) Develop their own creative environment (3) Explain the importance of creativity and innovation in business (4) Apply problem-solving steps and tools (5) Use individual

and group techniques to help generate creative ideas (6) Implement creative ideas

2 days

Critical Elements of Customer Service

Designed around six critical elements of customer service that bring customers back to experience service that outdoes the

competition.Specific course learning objectives include: (1) understanding what a customer service approach is; (2) understanding how your own behavior affects the behavior of others; (3) demon-strating confidence and skill as a problem solver; (4) applying techniques to deal with difficult customers;(5) knowing how to

provide excellent customer service, and more.

1 day

Critical Thinking

Developed to give participants some practical tools and hands-on experience in effectively reasoning through problems and to

presenting arguments in a logical, compelling way. This course enables participants learn how to: (1) Define criti-cal and non-critical thinking (2) Identify their thinking style(s), including areas of strength and improvement (3) Work through the process to build or analyze arguments (4) Improve key skills, including active listening and questioning, as well as may

more techniques

2 days

Developing Your Executive Presence

This workshop helps participants to build your credibility, com-mand attention and respect, improving your personal appear-ance, honing your networking skills, enhancing your ability to communicate effectively, and introduces core leadership skills.

1 day

Emotional Intelligence

A pivotal factor in personal and professional success, this course teaches essential EQ skills including topics such as: (1) how emotional health and physical health are related; (2) techniques for using emotional intelligence in the workplace; (3) how to un-derstand different emotions and manage them; (4) how to cre-ate a personal vision statement; and (5) how to validate emo-

tions in others.

1 day


Fostering Innovation

Enables participants to understand: (1) ways they can create an innovative workspace, (2) key traits associated with innovative leaders in the workplace, as well as (3) specific processes and workflows that can be implemented to help their entire team

become innovative thinkers. Once complete, leaders will be able to entice teams to come up

with innovative ideas, and increase their chances of success.

1 day

Getting Stuff Done: Personal

Development Boot Camp

Is for participants who desire to become more organized, effi-cient, and effective at time and task management.

This course content examines: (1) How to create a personal vision statement and goals (2) The building blocks of a strong organizational system (3) How to overcome procrastination and

develop effective habits and much more.

2 days

Getting Your Job Search Started

Is ideal for job seekers who desire to make the most of their local job market.

Course participants will develop: (1) an understanding of the types of work available and where to find more information. (2) Recognition of the benefits available through career coach-es, counselors, and mentors, and how to seek them out; (3) different approaches to job searching, such as networking and

tapping into the job market.

1 day

Goal Setting

For participants who desire to understand how to turn their dreams into reality.

This course enables one to: (1) identify what’s truly important to them personally and professionally; (2) use goal setting activi-ties and appropriate language to articulate what they want out of life; (3) use motivational techniques to help them reach their

goals; (4) understand how to deal with setbacks, and more.

1 day

Honing and Delivering Your

Message

Prepares participants to develop a message and remain on topic when they are presenting that message to the media and/or the

public.This course exemplifies how to: (1) clarifying one’s message, (2) determine a presentation format, (3) successfully commu-nicate one’s message using various forms of communication, (4) effectively listen and communicate, and (5) ensure listeners

hear one’s message.

1 day

Identifying and Combatting Fake

News

Ideal for businesses desiring to know how to recognize and cope with fake news.

This one-day course, imparts: (1) an understanding of the impacts of fake news, (2) strategies to deal with fake news, and

(3) how to turn a potential crisis into opportunities for promotion and growth if your business becomes a victim.

1 day


Influence and persuasion skills

Is the ideal course for participants to learn how to influence and persuade in a variety of areas.

The course content covers: (1) how persuasion differs from ma-nipulation, (2) how to apply techniques of persuasion and influ-ence, (3) getting convincing conversations and presentations underway, (4) using storytelling techniques to extend influence,

and more.

1 day

Introduction to Neuro Linguistic

Programming

Based a method that combines perception, thought, and action to achieve desired results.

This introductory course, to Neuro Linguistic Programming (NLP), explores how choices get made and results get created, while providing a set of tools and techniques to help generate

satisfying results.

1 day

Managing Pressure and Maintaining

Balance

Teaches how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

During the course, participants explore how to: (1) recognize and manage workplace pressures while developing balance in their lives (2) use interactive exercises to recognise pressure points, (3) define what they want, (4) manage stressors, (5) set goals, (5) recognise and validate emotions, and (6) prepared to

create a more balanced life.

1 day

Mastering the In-terview

is designed to capacitate job seekers, with advanced skills and techniques for interviews.

During this training, participants gain the opportunity to: (1) Understand the interview process (2) Effectively answer ques-tions (3) Follow up on the interview (5) Manage common prob-

lems and solutions

1 day

Networking for Success

Is an interactive course, where participants learn the essential ingredients for business networking in-person, people-centered

connections, and in online spaces such as LinkedIn.The course content also offers focus sessions on business card etiquette, growing relationships, mastering small talk and con-versation, a discussion of introverts and extroverts, and more.

2 days

Nuerolinguistic Languistic Pro-

gramming (NLP) Tools for Real Life

This course, extends on the Introduction to Neuro Linguistic Pro-gramming, which acquaints participants with the fundamentals

of NLP.This practically structured course provides experience on tech-niques such as anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting infor-

mation efficiently, and even some self-hypnosis techniques.

1 day


Personal Brand: Maximizing

Personal Impact

Designed for Participants to consider and define their influence, learn skills for success, and how to create those circumstances.Course sessions explore subjects such as: (1) Personal style in terms of a personal brand, (2) Developing skills to support a personal brand, (3) How to build credibility and trust by commit-ting to living a brand (4) Taking ownership of one’s own personal

image – both online and in person

2 days

Project Planning: All You Need to

Know

The ideal course for those who do not want to be certified as project managers, but are required to complete projects at work

from time to time.In this course, participants experience using the most common project management execution tools, required to make their

small projects more successful than ever.

2 days

Public Speaking: Presentation

Survival School

Developed to build both skill and confidence in new presentation hosts and public speakers.

The course promotes growth in both areas through topics fo-cused on: (1) Establishing rapport (2) Implementing nervous-ness management techniques (3) Appealing to different learn-ing or listening styles (4) Using visual aids to make an impact and command the attention of the audience (5) Creating a pro-

fessional presence, and (6) Organising informationThe course concludes with learners delivering a short presenta-

tion to illustrate their newly acquired skills.

2 days

Public Speaking: Speaking Under

Pressure

For presenters needing to prepare for speaking in hostile, diffi-cult or demanding situations.

An asset for participants, the course is tailored to assist those seeking the confidence to speak up in meetings, make presen-tations on behalf of their organization, or effectively organize thoughts and ideas to convey them convincingly, persuasively,

and confidently.

2 days

Research Skills

For individuals desiring to become stronger researchers, and proficient in creating proposals, reports, or simply finding good

information and reviewing it.This workshop teaches: (1) how to research any topic using a number of different tools; (2) Improves basic techniques, such as reading, memory recall, note-taking, planning and many

more tools and techniques

1 day

Self Leadership

The combined effect of taking responsibility for our actions, set-ting a meaningful direction for our lives, and having the judg-

ment to manage priorities efficiently.Participants in this course learn about the four pillars of self-lead-ership, as well as other techniques for adjusting to change, reaching goals, cultivating optimism, and developing good hab-

its.

1 day


Skills for the Administrative

Assistant

Is a content rich course to help people who work in support po-sitions to improve their performance in an office environment by

teaching them interpersonal skills. The content examines subjects such as: communication, first impressions, personal management, the importance of a pro-fessional presence, as well as techniques for being: assertive,

managing conflict, and dealing with difficult people.

2 days

Skills You Need For Workplace Success

Based on the eight most commonly identified key skills that workers need to be successful in the workplace.

The training sessions give participants grounding in: Being a Pro-ductive Team Member, Flexibility, Problem Solving, Resourceful-ness, Giving and Receiving Feedback, Self-Confidence, Creative

Thinking and Emotional Intelligence.

2 days

The Minute Taker's Workshop

Focuses on enabling accurate, complete, and useable minutes.Participants in this course learn: the value of different types of minutes, including formal, semi-formal, and action minutes. Moreover, participants improve their listening skills, critical thinking, and organizational skills; to help them keep up with what’s happening in the meeting and to prepare their follow-up

documentation.

1 day

Time Management: Get Organized for Peak Performance

The ideal course people who have too many things to do and not enough time to get them done.

Participants in this course develop skills that include: (1) How to organize themselves and their workspace for peak efficiency; (2) How to set and achieve goals; how to identify what’s import-ant and create action plans to get things done; and, (3) How to

delegate properly.

1 days

Working Smarter: Using Technology to your Advantage

Enables participants to better understand modern workplace technology issues, and best practices, how to coordinate tools and gadgets to enhance productivity and help us get things

done.Training sessions cover the effective use of, personal comput-ers, phones, instant messages and email, contact management applications, and scheduling software. Additionally, participants will learn how to set an IT budget, practice strong online secu-

rity habits, and more.

1 day


Working with the Media

The foundation course for meaningful interaction with members of the media.

During the course participants learn: (1) How to be interviewed successfully, (2) How to provide information to the media, (3) How to build efficient media packages, and (4) how to craft use-ful and effective press releases. The course wraps up with a look

at developing relationships with members of the media.

1 day

Writing Reports and Proposals

Is ideal for, participants needing to prepare reports and propos-als that inform, persuade, and provide information.

This course explores the four stages of report writing, and nine tips for effective writing that will help them create materials that are engaging and understandable. In addition, participants will learn about using persuasive language as a means to get no-

ticed and increase buy-in.

2 days

Human ResourcesAccounting Skills

for the New Supervisor

Begins with the basics, and teaches the science of finance and financial management.

Key topics covered include: (1) Bookkeeping (2) Data analysis (3) Annual reports (4) Budgeting, and the different types of organizational financial plans, in addition to the necessary com-puter skills necessary to help one apply their understanding of

accounting.

2 days

Anger Management: Understanding

Anger

Concerns itself with teaching how to master the professionally and personally hazard emotion of anger.

The courseware informs participants to: (1) Recognize how an-ger affects the body, mind, and behavior. (2) Use a five-step method to break old patterns and replace the with a model for assertive anger. (3) Identify their hot buttons or triggers, and how to manage them; (4) Control their emotions when faced with other peoples’ anger; as well as other topics to aid manage

anger in a constructive, assertive manner.

1 day

Appreciative Inquiry

Based on a method for implementing change that is rooted in being positive, sharing stories of things that work well, and le-

veraging people’s strengths and the power.This comprehensive courseis delivered as a 4D model, in a tan-gible approach enabling participants come away from the course ready to apply what they have learned back in their own work-

places.

1 day


Building Better Teams

Designed to endear workplace leaders to value teamwork.This course teaches participants to: (1) Develop and enforce team norms and ground rules (2) Generate and approach con-tracts (3) Identify their own unique style and represent that in their team dynamic (4) Leverage their knowledge to grow and

lead effectively, and much more.

1 day

Business Succession Planning:

Developing and Maintaining a

Succession Plan

Assists participants with determining key members of their or-ganization, provide for mentorship, hone key member strengths and prepare the company to recover when key employees

choose to pursue new opportunities. At the end of this course, participants will be able to: apply their understanding of the value of succession planning for successful

businesses continuity.

1 day

Cannabis and the workplace

Helps protect the well-being of employees and the company from the hazards of drug use in the workplace.

This course content focuses on: (1) Introducing cannabis and its potential impact on the workplace (2) Intervention strategies, as well as (3) Crafting and launching a drug and alcohol policy.

1 day

Conducting Effective

Performance Reviews

Is directed towards teaching participants: (1) To recognize the importance of having a performance review process for em-ployees. (2) How to work with employees to set performance standards and goals. (3) Skills in observing, giving feedback, listening, and asking questions. (4) An effective interview pro-cess and the opportunity to practice the process in a supportive atmosphere. (5) How to make the performance review legally

defensible; and much more.

3 days

Conflict Resolution : Getting Along in

The Workplace

Has been developed to teach participants the skills necessary to aid them in successfully resolving conflicts of all types, while

enhancing performance and productivity. The course topics encompass: (1) The basics of conflict reso-lution, (2) How conflict can escalate, (3) The types and stages of conflict, (4) Intervention strategies, and (5) When to employ

common resolution tactics.

2 days


Creating a Top Notch Talent Management

Program

Is intended to aid leaders to learn why having the right people in place at the right time is a key component of growth, success,

and stability for an organization. This training will exemplify to participants: (1) what is required to manage high potential employees, (2) how to apply multifac-eted aspects of talent management in their organizations, (3) to

recognize and foster talent, and much more.

2 days

Creativity in the workplace

Explores the benefit and use of creative energy in advancing company toward its bottomline.

The course content is structurally compiled to : (1) Teach partic-ipants the definition of creativity; (2) Dispel myths surrounding creativity; (3) Extrapolate ways to develop creativity; (4) Im-prove the recognition of in the workplace (5) Examine what a creative workplace looks like (6) Foster creativity in a workplace

(7) Impress the use of various brainstorming techniques.

Customer Service Training: Managing Customer Service

Provides participants with an opportunity to explore their re-sponsibilities within their role as a leader, supervisor, or manag-

er in a customer service environment. This course enhances learning through drawing from partici-pants’ personal and uses the varied experiences to share ele-

ments of reward and challenge.

1 day

Employee Dispute Resolution:

Mediation through Peer Review

This course imparts knowledge in: (1) employee dispute reso-lution; (2) meditation skills; (3) what an effective peer review consists of; (4) how to select a facilitator or panel, and (5) what responsibilities are allocated to each; as well as sophisticated

communication skills

1 day

Employee Recogni-tion: Appreciating Your Workforce

Teaches employers the skills and tools to craft a recognition program that will help keep happy their most valuable resource

— their employees.In turn, happy employees are effective employees, and that can

only mean good things for businesses.

1 day

Generation Gap: Closing the

Generation Gap in the Workplace

Explores the generational divide and shows how organizations can make diversity an advantage.

This course content examines: (1) Common terms and demo-graphic breakdowns (2) What different generations expect in the workplace (3) What recruiting techniques appeal to different generations. (4) Organisational development tools, such as suc-cession planning, leadership, coaching, mentoring, and reten-

tion strategies, are also covered.

1 day


Hiring for Success: Behavioral

Interviewing Techniques

Helps managers to develop the necessary competencies to ask the appropriate questions, and thereby determine the fit of po-

tential candidates. Topics covered include: (1) Recognizing the costs incurred by an organization when a wrong hiring decision is made. (2) De-veloping a fair and consistent interviewing process for selecting employees (3) Preparing better job advertisements and using a

variety of markets, in addition to much more.

2 day

Onboarding: The Essential Rules for

a Successful Onboarding

Program

Developed for corporates and human resource practititioners, to help companies to improve retention and employee satisfaction

levels. This course includes a process framework that can be custom-ized for different audiences (including managers and execu-

tives), with measurable program results.

2 days

Orientation Handbook: Getting Employees Off to a

Good Start

Is targeted at human resources and in-house leaders, needing to understand that managing employee performance is more than responding to problems, conducting performance reviews,

or simply hiring staff. The course starts with tools and techniques for orientating to the organization and the job, and continues through to tools and techniques applicable on a daily basis as employees are trained

and mentored.

2 days

Performance Management:

Managing Employee

Performance

Is designed to enhances managers and supervisors with the requisite knowledge and skills to get the best out of their team

members.This course content covers how to: (1) Manage for optimum per-formance (2) Contribute to a motivating work environments (3) Understand the role of goal setting in performance management (4) Use ideal tools to help employees set and achieve goals (5) Apply a three-phase model that will help prepare employees for peak performance (6) Activate employee inner motivation (6)

Evaluate employee skills, and more.

1 day

Problem Solving and Decision

Making

Is ideal for honing problem solving and decision making skills. The course topics comprise of skill development exercises which include: (1) Learning to apply problem-solving steps and tools. (2) Analyzing data to clearly describe problems. (3) Thinking creatively. (4) Being a contributing member of a problem solv-ing team. (5) selecting the best approach for making decisions,

and more.

2 days


Public Relations Boot Camp

Is for students with little to no PR experience, whether they are in entry-level or leadership roles.

The course content covers: (1) What participants need to know about strategic versus tactical PR. (2) Managing the media re-lationship. (3) Selecting the right spokesperson. (4) Creating valuable media kits. (5) writing engaging press releases, and

(6) How to manage communication during a crisis.

2 days

Stress Management

Teaches participants strategies to manage stress, in a frantic world.

Course sections includes information on: (1) The signs of chron-ic stress overload. (2) Identifying actions that add to people’s stress levels, and (3) How to implement action to reduce un-

healthy stress.

1 day

Successfully Managing Change

Is designed for everyone in the workplace who needs tactics on how to manage and cope with change; and how to help those

around them, too. The learning content covers topics such as: (1) understanding hesitation, (2) Enlisting the help of others. (3) Setting up plans,

and (4) Dealing with stressors, and more.

1 day

Transgender Employees: Creating an

Inclusive Work Community

will help delegates understand the importance of inclusiv-ity in the workplace, increase understanding of transgen-der people, explore biases and misconceptions, and how to identify and implement elements to support a safe, inclu-

sive workplace.

1 day

Internet Marketing

Basic Internet Marketing

Is an introductory course for understanding and getting started with online marketing.

The couse content develops knowledge of how: (1) Internet marketing strategy fits with the overall corporate strategy. (2) To influence and engage users in the online space. (3) To get started with search engine optimization (SEO). (4) To use online advertising as a tool to boost results, and (5) To make use of

online marketing metrics and reporting.

1 day

Building a Brand on Social Media

Is an interactive course that will teach participants how to build, implement, review, and revise a social media branding strategy.Course learning areas include: (1) key strategy elements, (2)

hot social media platforms, (3) brand-focused messages, and (4) social media guidelines.

1 day


Creating A Google AdWords Campaign

Is the specialisation course for Google Adwords.This couse covers how (1) Google AdWords works, (2) What PPC means, the importance of correctly setting an AdWords budget, (3) How to select keywords and set up ad groups, (4) how to design a compelling ad, and (5) how to make adjustments to

increase success.

1 day

Creating Winning Webinars: Getting Your Message Out

Develops the skills and know-how to take a webinar from idea to presentation.

The topics covered include: (1) what webinars are and how to use them, (2) What not to do with webinars, (3) How to choose the structure and how to create an outline, and finally, (4) how

to choose a platform.

1 day

Growth Hacking

is the fore course for systems and start-ups seeking rapid growth. This compelling content covers: (1) Identify the growth hacking mindset (2) Recognize the differences between growth hacking and marketing (3) Identify the customer need your business can fill (4) Create and implement product placement and services to fit the need (5) Learn and practice techniques of growth hack-

ing, and much more.

1 day

Introduction to Email Marketing

Teaches the essential skill of using e-mail as a marketer, small business owners, coaches, and/or consultants.

This engaging course covers the who, what, when, why, and how of a successful e-mail marketing campaign; withing phases of planning, creating, and delivering exceptional e-mail market-

ing campaigns that support an overall marketing strategy.

2 days

Marketing with Social Media

Is the ideal course for those seeking to take advantage of social media for marketing their business.

This intensive course, empowers participants to (1) Learn how to effectively use social media, (2) Learn how social media fits within their marketing strategy, and (3) How to leverage social

media to promote their business.

2 days

Promoting a Marketing Webinar

Developed for anyone who already has the skills to create we-binars.

This course teaches how to: (1) define marketing objectives. (2) connect with a target audience. (3) create and use a lead mag-net. (4) develop a promotion strategy. (5) explore joint ven-

tures, and (6) create a marketing calendar.

1 day


Story Marketing for Small Businesses

based on the idea of motivating the customer to connect with your company as a solution to their problem or a way to a better

life. This course teaches participants to (1) recognize and use the essential tools of story marketing (2) the basics of good sto-rytelling; (3) ways to connect with your customers (4) how to

refine your company brand, and more.

1 day

Writing for the Web

Enables the development of a writing style which attract and maintain the attention of readers on the internet.

The content-rich course, capacitates participants to : (1) Draw readers to web pages (2) Simplify the process of working with designers (3) Incorporate audio and video content to attract a broad range of users (4) Become empowered learners in the use

of keyword optimization and SEO

1 day

Sales and MarketingBody Language: Reading Body Language As A

Sales Tool

Teaches the application of using body language to reinforce and add credibility to one says.

Course segments focus on understanding: (1) The implications of space during a conversation. (2) The nuances of body language. (3) Techniques to build rapport. (4) how they

project themselves, and more.

1 day

Branding: Creating and Managing Your

Corporate Brand

Covers all the essentials of branding and gets participants on the road to creating a perfect brand.

The course topics include: writing a mission, vision, and style statement for a brand, understanding the basics of creating a

visual identity, and much more.

2 day

Building Relationships for Success in Sales

Is intended for sales professionals to learn to make friends and building relationships.

This course teaches participants: (1) The benefits of developing a support network of connections. (2) How building relation-ships can help you develop a solid business base. (3) How to

apply communication techniques to build a contact network, more.

1 day

Call Center Training: Sales and Customer Service Training for Call Center Agents

is an intensive course for teaching call centre agents, sales and customer service.

The course topics include: (1) The nuances of body language and verbal skills. (2) aspects of verbal communication such as tone, cadence, and pitch. (3) questioning and listening skills; (4) deliver bad news and say ‘no’; effective ways to negoti-

ate;and much more.

3 days


CRM: Introduction To Customer Relationship Management

Intended to help participants identify who their customers really are, the key components of CRM, and how CRM can integrate

with their organization.The course takes participants through how to: (1) Work through the benefits of CRM on a company’s bottom line (2) Analyze the different components of a CRM plan (3) Describe how custom-er relationship management can provide value for organizations

and customers, and more.

3 days

Dynamite Sales Presentations

Is the ideal course for writing winning proposals and turning them into a dynamite sales presentations.

Specific learning objectives include: (1) Identifying the key el-ements of a quality proposal (2) Mastering the first impression, from clothing to the handshake (3) Feeling more comfortable and professional in face-to-face presentations and much more.

1 day

Overcoming Objections to Nail

the Sale

Seeks to enable participants to work through objections effec-tively and convert those prospects to sales.

The course learning objectives include: (1) Identifying the steps in building credibility (2) Identifying the objections encountered most frequently and learning how to manage them (3) Using

proven rebuttals that get the sale back on track and more.

1 day

Prospecting for Leads like a Pro

For individuals who have an existing lead generation system and need to free more time for developing relationships and making

measurable sales.This course teaches participants to: (1) Apply the 80/20 rule effectively (2) Assess who to target and how (3) Commit to prospecting for a portion of every day (4) develop and practice

networking skills, and make more sales.

1 day

Selling Smarter

Is an advanced sales training course, focusing on techniques and skills to increase sales results by identifying needs and per-suading potential customers to do business.Learning outcomes include: (1) How to apply customer focused sales techniques (2) How to use goal-setting techniques and strategies as a way to focus on what one wants to accomplish (3) How to use success techniques to get the most out of their work, and more insights.

1 day

Social Selling for Small Businesses

Considers specific techniques to connect with an audience and potential fans in the social space.

The exciting content comprises everything from how to build a winning strategy, through to tools that small business owners

can use to help them be successful

1 day


Telemarketing: Using the

Telephone as a Sales Tool

How to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.

In this course, participants focus on: (1) how to make dramatic improvements to their results. (2) Sharpen their communication

skills (3) Developing trust and respect with customers and colleagues (4) Warming up their sales approach. (5) Making

positive impressions, and more.

1 day

Trade Shows: Getting the Most

Out Of Your Experience

Guides trade show vendors through successfully preparing for and attending a trade show.

Topics covered include: attendees, knowing why you are there, making good impressions, promotions, prospecting, and after

the show.

1 day

SMME Training for OwnersBasic Business

Management: Boot Camp for Business

Owners

Contains everything one needs to get a new business owners started on the road to success.

This training comprise of topics such as: (1) Inventory man-agement (2) Human resources (3) Finance and accounting (4) Marketing (5) Sales (6) Social networking, and much more in-formation to set-one up on the road to sustaining their business.

4 days

Building a Consulting Business

Covers everything from developing a business plan to the nuts and bolts of a consulting business (such as rate sheets, con-tracts, networking skills, and sales and marketing strategies).

This training content leaves participants of the course with a head start on building their business, in any industry.

1 day

Building an Online Business

Walks students through the process of planning and launching their own online business.

The course content teaches participants how to: (1) identify op-portunities for an online business (2) find resources to support their online business (3) create a business strategy that includes a business plan, budget, and marketing plan (4) begin setting

up a website, mobile presence, and many more topics.

1 day

Communications for Small Business

Owners

Is ideal for individuals seeking to boost their sales and profits through potential customers.

The course content covers everything that small business own-ers need to know about getting their message out there, through

a variety of channels, including traditional and social media.

2 day


E-Commerce Management

Teaches participants how to cash in on e-commerce.During this course, participants will learn: (1) How to set up an e-commerce store step-by-step (2) Exciting trends such as re-sponsive web design, m-commerce, and social commerce. Par-ticipants will be motivated by case studies and examples from real-life e-commerce businesses such as Amazon and Wal-Mart.

2 days

Entrepreneurship 101

Contains everything you need to teach people how to become their own boss

Comprehensive course topics include: (1) An entrepreneurial self-assessment. (2) Where to find business ideas and how to know if they are good ones (3) Developing product ideas and creating value propositions (4) Identifying your target market and customers (5) The basics of finance, including how to devel-op solid financial projections (6) Where to find business funding,

and many much content.

3 days

Global Business Strategies

Focuses participants on the skills that they need to make their global business a success.

The content takes delegates through all the aspects of a global business, including: (1) Trade agreements, (2) Types of trade transactions, (2) e-Commerce, (4) Cultural issues, (5) Currency management (6) Risk mitigation (7) Finance (8) Logistics regu-

lations (9) Ethics, and a more.

3 days

Intrapreneurship

Provides a firm grasp on intrapreneurship and ways to embrace the process within one’s organization.

At the end of this course, participants will understand: (1) The importance of intrapreneurship; know how to identify intrapre-neurs and assess their strengths; how to develop and gain sup-

port for ideas; and much more.

1 day

Kickstarting Your Business with Crowdsourcing

is suited for those needing to understand the various types of crowdsourcing as well as the general crowdsourcing process, the most popular crowdsourcing platforms, and ways to engage

the crowd. The course content covers all the essentials of the major types of crowdsourcing: microwork, macrowork, crowdvoting, crowd-

contests, crowdwisdom, and crowdfunding.

1 day

Making your business better

Develops the knowledge and skills needed to ensure the viability of businesses in today’s world.

The course contains eight sessions comprising: (1) An introduc-tion to positioning and pricing (2) Guidance on marketing (3) Relationship selling, (4) Negotiation. (5) Practical information on requests for proposals, (6) Project management, (7) Team

building, and (8) Strategic planning

1 day


Marketing for Small Businesses

Is geared to give entrepreneurs, and start-ups with everything they need to set up a marketing plan.

The courseware includes stringent lessons on: (1) Understand-ing the marketing cycle. (2) How people buy. (3) Strategies to implement on small budgets, (4) How to build a presence in the marketplace using traditional, Internet and Social Media mar-

keting.

2 days

Writing A Business Plan

Is ideal for business owners who have little to no business plan writing experience

On completion of the program, participants will have the skills they need to write a compelling and complete business plans to support their business growth. These skills include: how to describe their USP, perform research, examine the marketplace, create a marketing plan, develop financial projections, and pres-

ent a compelling, realistic business plan.

1 day

Supervisor and Management

Advanced Project Management

Is ideal for individuals with a limited experience in project man-agemnt and seek to hone their know-how.

On completion, each participants will: (1) Think critically when choosing a project team; (2) Make the best of an assigned proj-ect team (3) Help teams move through various stages to be-come a high-functioning unit (4) Maximize productivity at team

meetings, and more.

1 day

Becoming a Progressive Employer

Is for leaders who wish to be on the forefront of employee rela-tions and develop an innovative stance on business.

Lessons in this course include: (1) Understanding what being progressive means (2) Seeing the process for getting from the status quo to being progressive (3) Developing or enhancing a progressive mindset (4) Examining what it means to be truly

progressive (5) Developing innovative ideas and more.

1 day

Becoming Management

Material

Focuses on learning about business leadership, giving new and aspiring leaders all the tools they need to become a manager

who leads.Topics include: being an active part of a learning organization; understanding the functions of leaders; applying systems think-ing to leadership; practical methods of leadership, including change, performance, and people management; and under-

standing when to lead and when to manage.

3 days

Budgets and Managing Money

Will teach managers with little to no financial background, how to make informed and intelligent financial decisions. This course includes lessons on: (1) Basic financial terms (2) Budget preparation techniques, such as ratio analysis, (3) Good budget decision making skills, and many more

concepts.

2 days


Coaching and Mentoring

Teaches skills to guide, offer wisdom and advice when it is need-ed and when to coach.

This course will teach participants: (1) How coaching can be used to develop a team (2) The coaching and mentoring skills that help improve individual performance (3) The behaviors and practices of an effective coach (4) How to recognize employees’

strengths and give them the feedback they need, and more.

1 day

Conference and Event Management

Is the best course for participants interested in or seeking to advance themselves in event management.

The training content comprises topics such as: (1) Planning a complete corporate event, (including an agenda, budget, goals, venue, audience, food,etc.) and whatever else one’s client needs (2) Keeping your event on budget (3) Designing an advertis-ing and marketing plan that includes the comprehensive use of media, take-aways, and/or swag bags (4) Determining the partners, sponsors, and volunteers that can help to make one’s event unforgettable (5) Creating an atmosphere of service that

delegates will remember, and much more.

2 days

Conflict Resolution : Dealing with Difficult People

Is aimed at supervisors who interact with difficult employees, the information and activities can be helpful for deal with

difficult people in other situations as well.Topics covered in this course include: (1) How to recognize how their own attitudes and actions impact others, (2) Effective techniques for dealing with difficult people (3) Strategies for dealing with anger, and (3) How to cope with the difficult people

and situations.

1 day

Conversational Leadership

Shifts thinking from a command-and-control style to a more collaborative approach that focuses on relationship building and

communication. This course teaches about: (1) The wisdom inherent in encour-aging conversational leadership. (2) How to describe the four I’s of conversational leadership, and (3) How to apply the principles

of conversational leadership to improve results.

1 day

Delegation: The Art of Delegating

Effectively

Teaches supervisors and managers the skills they need to effec-tively delegate and to whom; the process of assigning work to

others, and techniques used to overcome problems.The course topics include: (1) Clearly identifying how delega-tion fits into the job and how it can make the leader and team successful (2) Identifying different ways of delegating tasks (3) Giving better instructions for better delegation results (4)

Monitoring results (5) Giving effective feedback, and more.

1 day


Design Thinking: An Introduction

Introduces the concept of focusing on the needs of users and customers; and how it results in better products, services, and

processes.The material and activities teach: (1) How to use design think-ing to solve problems more creatively (2) How to understand problems from a customer’s perspective (3) How to apply differ-ent brainstorming techniques to identify innovative ideas, and

many more.

1 day

Effective Planning And Scheduling

Imparts knowledge of the factors and fundamental elements that one is creating any type of schedule.

Confidently teach the essential skills of: estimation and breaking down work; task dependencies; resource scheduling; uncertain-ty and risk management; communication essentials; creating

viable schedules; and more.** Participants should complete the Intermediate Project Man-agement workshop prior to this course, or have equivalent knowledge, in order to capitalize on the best learning experience

possible.

2 days

Giving Effective Feedback

Helps participants discover important feedback delivery tactics, and also how to accept feedback when they are offered.

This workshop will: explain why feedback is essential; apply a framework for providing formal or informal feedback; illustrate the use of descriptive language in delivering feedback; describe six characteristics of effective feedback; and teach how to pro-

vide feedback in real situations.

1 day

Human Resources Training: HR for

the Non-HR Manager

Is ideal in teaching new management essential Human Resource tasks and scope of responsibilities.

The training covers the following topics: (1) The basics of HR Management, including orientation, compensation, and benefits (2) Understanding job analysis (3) Planning training (4) Legal-

ly defensible terminations, and more.

3 days

Intermediate Project

Management

Upskills participants to approach projects at a deeper level, and to function within a project team.

The course topics include: (1) Identifying a project’s tasks and resources (2) Prioritizing with the Work Breakdown Structure (3) Using tools such as Gantt charts, PERT diagrams, and net-work diagrams (4) Identifying and managing risk, change pro-

cess; and more.

1 day

Inventory Manage-ment: The Nuts and

Bolts

Is an engaging logistics course intended for warehouse or stock-room leaders.

The course content includes the: (1) Terms related to ware-house management (2) Goals, objectives, and measurement techniques in inventory management (3) Using aspects of the inventory cycle (4) How to improve inventory accuracy, and

more.

1 day


Leadership Skills for Supervisors -

Coaching, Communication,

and Conflict

Designed as a unique perspective on the hot topic of manage-ment skills.

This course acquints participants with the essentials of leader-ship: communication, coaching, and conflict.

Our signature leadership assessment is also included.

1 day

Logistics and Supply Chain Management

Is an interactive, engaging program that covers everything from supply chain basics to cutting-edge trends.

Participants will walk away from the course ready to optimize their organization’s supply chain and give them a competitive

advantage in today’s fast-moving marketplace.

2 days

Managing Across Cultures

Gives supervisors and managers easy-to-use techniques for communicating across cultures, building remote teams, promot-ing multiculturalism in the organization, while leveraging the

global talent pool.On completion of this course, participants will be able to: (1) Define what culture is and how it shapes one’s workplace (2) Identify how stereotypes shape our perception (3) Develop use-ful cross-cultural attitudes (4) Communicate effectively across cultures (5) Effectively manage employees from varying cul-

tures, and much more.

1 day

Managing Difficult Conversations

Teaches the benefits of positive intent, active listening skills, and asking strategically relevant questions to get to the heart of

any conflict or situation. In this course, the topics cover: (1) The processes of framing a conversations (2) Selecting environments beneficial to one’s conversational goals, and (3) Creating safe environments when

speaking.

1 day

Managing the Vir-tual Workplace

Integrates everything one needs to know about developing, managing, and evaluating the virtual workplace.

Topics covered in this content, include: (1) Building a virtual workplace strategy (2) Managing telework (3) Building virtual teams (4) Using technology (5) Leading virtual meetings, and

(6) Overcoming cultural barriers.

1 day

Marketing And Sales

Exemplifies how to get maximum exposure at minimum cost, with effective, low-cost, and non-cost strategies to improve sales, develop a company’s image, and build the bottom line.

Topics covered include: (1) A working definition of marketing (2) How to recognize trends (3) Strategies for success (4) The value of trade shows (5) How to develop a marketing plan; and more.

1 day


Meeting Management:

The Art of Making Meetings Work

Aims to teach how to get results from any meeting; whether it involves: solving problems, brainstorming, or even sharing

information.Topics covered include: (1) The basics for effective meetings (2) Keys to productivity (3) The functions of a meeting leader (4) How to develop and practice techniques for handling counter-

productive behaviors, and more.

1 day

From Boss to Leader

Concerns itself with transforming bosses to good leaders who nurture and inspire their team.

The topics comprise: (1) Emotional intelligence (2) Communi-cating clearly (3) Providing effective feedback, and (4) Giving

the teams confidence to do their jobs well, and more.

1 day

Motivation Training:

Motivating Your Workforce

Enables manager to understand what motivates each person and as such strengthen their team’s connection to the workplace —

a connection that will pay off in numerous positive ways.The course topics include: (1) What motivation is (2) common motivational theories and how to apply them (3) how to create

and maintain a motivational climate, and more.

1 day

Negotiating for Results

Is an interactive workshop for individuals seeking to comfort-ably negotiate in any situation.

In this course participants learn about: (1) The essential ele-ments of negotiation including - preparation, delivery (2) Tech-niques to develop communication skills (3) Creating sustainable agreements with others, as well as techniques for turning face-

to-face confrontation into side-by-side problem-solving.

1 day

Project Management

Fundamentals

Is a basic introduction for administrators or supervisors who may be asked to take on project tasks as part of their regular

work. This courseware familiarises participants with: (1) Common

project management terms (2) The benefits of undertaking proj-ects (3) Concepts of the project life cycles (4) Prioritizing and setting goals (5) Basic planning tools, and (6) Explores charters

and statements of work.

1 day


Project Management

Training: Understanding

Project Management

the complete project management course for any individual with a basic to intermediate understanding or experiece in project

management. The course content includes: (1) The fundamentals of complet-ing projects on time and on budget (2) How to improve idea presentations (3) Techniques and tools for planning and tracking a project (4) Exploration and practice in project management techniques (5) How to use applications for PERT diagrams, Gantt

charts, network diagrams, and flowcharts, and much more.

This course incorporates learning from our individual single-day courses in Project Management (PM Fundamentals, Intermedi-ate PM, and Advanced PM). Participants who have completed the three individual day courses will not need to take this three-

day course, except as a refresher.

3 days

Risk Management

Offers a risk management framework that is flexible and works with any project or organization.

The course content takes participants through: (1) What risk and risk management are (2) Establishing a risk management

context (3) A framework for risk management activities (4) Designing and completing a basic risk assessment (5) Determin-ing the appropriate response and action plan for risk response

(6) Reporting, monitoring, and evaluation

1 day

Team Building: Developing High

Performance Teams

Empowers workplace leaders to employ practical, tested tech-niques that take their teams to the next level.

Though this course delegates will: (1) Really get to know their teams (2) Define different team types (3) Improve teamwork by thoroughly understanding and applying the characteristics of

effective teams, and much more. ** Includes advanced sessions on dealing with conflict, and un-derstanding how action planning and analysis will help teams to

achieve better results.

3 days

The ABCs of Supervising Others

Provides professionals with the skills to propel them into strong leadership roles.

Through this highly interactive program, participants will learn about: (1) the role and responsibilities of their new position (2) Developing or enhancing skills such as listening, communica-tion, conflict resolution, and providing feedback (3) Working through challenges that include hostility, complaints (4) Keeping

employees motivated, and much more.

2 days


The Professional Supervisor

Is an three-day intensive program ideal for newly promoted or aspiring supervisors who are motivated to succeed and excel in

their new role. In this course, participants learn: (1) The difference between

managing and leading (2) How to deal with challenges (3) Effective prioritization (4) Professional communication habits and team motivation. They will also develop skills on providing useful feedback and empowering their team to grow and flour-

ish.

3 days

Tough Topics: Talking to

Employees about Personal Hygiene

Presents a framework for having those tough conversations, as well as some guidelines for customizing the framework for one’s

organization. Some tough topcs considered include: body odor, flatulence,

poor clothing or hair decisions, and bad breath. ** At the end of the workshop participants will have a chance to role play a tough situation, and they’ll walk away well prepared

for any kind of challenging conversation.

1 day

Women Leadership:

Owning Your Strengths and

Skills

Explores the history of women in the workforce and offers per-sonal opportunities for exploration, identification, and develop-

ment of leadership strengths and skills.The nine sessions in this course contain activities that build upon the lessons. Some of the topics covered include: (1) Barriers versus benefits (2) Understanding self-awareness (3) Person-al inventory (4) Creating and selling your brand (5) leadership

skills, and more.

1 day

Workplace Health and Safety: The

Supervisor's Role and

Responsibilities

Facilitates an understanding of the supervisor’s role in organisa-tional health and safety.

The courseware explores: (1) The requirements of due diligence, the rights of workers, supervisor and worker health and safety requirements, employee competency, and the role of Health and

Safety Committees.

The course content also looks at supervisor’s roles in hazard identification and control, accident reporting and investigation

and the importance of communicating health and safety information.

1 day

Workplace EssentialsAn Environmental

Audit Primer

Is developed as a follow-up to our Environmental Sustain-ability course, and teaches participants the knowledge and

skills to conduct internal environmental audits. In this course, the topics cover: (1) How to plan, conduct, and report on an audit. In addition, the course includes role-plays

and case studies which help reinforce the topics.


Balanced Scorecard Basics

Concerns itself with teaching companies to measure reputation, the knowledge base of their employees, project initiatives, and

more; in their measurement of success.The course content takes human resources and leadership through steps of how to: identify, document, plan, and execute a balanced strategic mission to move forward with on a corpo-

rate scale.

1 day

Being a Team Player

Is the ideal course for building more effective teams, through better capable team members.

This six-session course teaches about the: (1) Desirable char-acteristics of a team player and how to recognize one (2) Differ-ent types of teams and which ones are essential to every orga-nization (3) Why teams falter (4) How to better ensure success

and more.

1 day

Beyond Workplace Politics

Uses Social and Emotional Competencies to inform the partci-pants to understand and operate within the framework of work-

place politics.The course considers what exactly are workplace politics and then proceeds to lessons about social and emotional intelli-gence, self-awareness, self-management, social awareness, good relationship skills, responsible decision-making, and work-

place philosophies.

Bullying in the Workplace

Is an essential training course for all employees and supervi-sors, due to the prevalence of workplace bullying and the

violence associated with it. The course content teaches: (1) How to be aware of and identify bullying (2) What to do when bullying is witnessed or experi-enced (3) How to create and implement anti-bullying policies,

and more.

1 day

Business Ethics For The Office

Helps participants define an ethical framework to make solving ethical dilemmas easier; and provides tools and techniques to

use to avoid becoming involved in an ethical quandary.The training content fosters an understanding of: (1) What ex-actly an ethical dilemma is (2) The difference between ethics and morals (3) The value of being ethical (4) How to use tools to make better decisions (5) How to deal with common ethical

dilemmas and more.

2 days

Business Process Management

Introduces participants to business process management and how to improve their company’s bottom line by providing a high-

er level of quality and consistency for customers.The courseware takes participants through thee six steps of the business process life cycle (create, design, model, execute, monitor, and optimize) and extends this with information on

process improvement tools such as Lean and Six Sigma.

2 days


Code of Conduct: Setting the Tone

for Your Workplace

Is suited for those creating a code of conduct, or considering whether their workplace needs a code to actually drafting one.

The eight sessions in this one-day course look at what a code of conduct is, why companies need one, and what should be in-cluded, along with how to let employees know about the code, how to evaluate and audit it, and what to do if the code is vio-

lated.

Collaboration

“If you want to go fast, go alone. If you want to go far, go to-gether.” – African Proverb

This training considers the advantages of collaboration, which are essential in today’s business world. It teaches what collabo-ration involves and improves cohesiveness as to ensure greater

success.

1 day

Continuous Improvement with

Lean

Considers the universal principles of continuous improvement with Lean, a system of enhancing processes through reducing

and eliminating waste.Continuous Improvement with Lean is designed as a follow-up offering to our Lean Process Improvement course. It is the next step along the path of learning and creating a workplace culture

committed to continuous improvement.

2 days

Creating a Positive Work Environment

Teaches everyone within an organization — from employers and leaders to employees — to take collective responsibility in cre-ating an encouraging, progressive, and optimistic atmosphere.The comprehensive courseware explores the tools and mindset they need to develop a positive environment in the workplace.

Creating a Workplace

Wellness Program

Elaborates on how to create and implement or improve a work-place wellness program to better employee engagement, health

and associated benefits.Sessions include how to (1) Establish a workplace wellness com-mittee (2) Conducting a needs analysis (3) Engaging the lead-ership and meeting employee needs (4) Selecting program ele-ments (5) Implementation (6) Measurement (6) Reporting, and

more.

2 days

Creating Successful Staff Retreats

Imparts the skills to conceive, implement, and evaluate staff retreats, which bolster productivity and sales, and promote a

positive work culture.This course topics considers: (1) Different staff retreat experi-ences, and the reasons why they are held, (2) Main staff retreat undertakings categories (3) The critical elements for a success-ful retreat (4) How to develop a planning checklist, (5) The keys to running a retreat (6) Evaluations and post-retreat activities

1 day


Crisis Management

Is developed to assist organizations with managing any kind of crisis, from fire to weather disasters, with one solid plan to help

prevent, respond to, or recover from them.This course topics teach how to: (1) Assign people to an appro-priate crisis team role (2) Conduct a crisis audit; establish the means for business continuity (3) Determine how to manage in-cidents (4) Help teams recover from a crisis (5) Apply the crisis

management process.

2 days

Developing a High Reliability

Organisation

Concerns itself with the creation of workplaces resilient against business threats such as - system failures, terrorism events,

disease outbreaks, and superstorms.This coursework explores the application of how an organization can maintain high reliability even in times of serious crisis and

stability.

1 day

Developing a Safety Procedures

Manual

Prepares participants for the creation of an organisation’s Safety Management System.

This course content makes the process easier by giving partici-pants the foundation to start writing effective safety procedures, as well as the tools and experience to develop and build a safety

procedures manual.

Digital Citizenship: Conducting Your-self in a Digital

World

Is an opportunity for everyone to learn skills that will enable them to make choices that will ensure their time spent in the

digital world is safe and rewarding for all.The content comprises of seven sessions which consider: The concept of digital citizenship and its principles, the expected be-haviors as well as instruction on developing specific skills and

habits to meet the digital expectations

Digital Transformation

Is suited for individuals seeking to alter how a company oper-ates with the addition of technology and with the goals of im-

proving the customer experience and the workplace. This course explores this concept, and what companies in differ-ent industries are doing, as /well as best practices so one can

transform their own workplace.

1 day

Disability Aware-ness: Working with

People with Dis-abilities

Provides the tools and tips participants need to create a diverse workplace and leverage the skills and knowledge that people

with disabilities have to offer.During this course, participants will learn to: (1) Prepare to wel-come people with disabilities into their workplace; (2) Interact with people with disabilities (3) Identify and overcome barriers in the workplace (4) Use respectful, appropriate, acceptable lan-guage in any circumstance (5) Understand what their company

can do during hiring and interviewing, and more.

2 days


Employee Accountability

Considers what employee accountability is as well as how to promote it and apply it in one’s organization.

Training sessions include: (1) What accountability is and what events in history have shaped our view of it (2) The require-ments for personal and corporate accountability (3) the cycle of accountability and the fundamental elements required to build an accountable organization (4) The skills required for account-ability, including goal-setting, giving and receiving feedback,

and delegation.

Encouraging Sustainability and

Social Responsibility in

Business

a wider range of information than ever, and they use that in-formation to check up on the companies and organizations that they support. This means that there is more pressure on busi-

nesses than ever to be socially responsible.This course content covers all the elements of corporate so-cial responsibility, including: (1) Environmental awareness (2) Human rights (3) Labour standards (4) Ethics (5) Organisation

governance (6) Operating practices. Program implementation strategies and business case informa-

tion are also included.

1 day

English as a Second Language:

A Workplace Communications

Primer

Improves the ability of employees, particularly those whose sec-ond language is English, to avoid negativity and gain coopera-tion through positive, plain, and professional communications.This course covers tone as well as literal meaning, while engaged in face-to-face conversations, on the phone, sending emails or videoconferencing. Word choices and how to put them together

is covered in detail.

1 day

Environmental Sustainability: A

Practical Approach to Greening Your

Organization

Is designed to teach students how to develop and implement an Environmental Management System (EMS) that will make their

workplace greener.This workshop teaches participants: (1) The benefits of estab-lishing an EMS (2) The steps necessary to develop an EMS (3) How to determine the environmental impacts within an organi-zation, and (4) How to set objectives and targets. The course concludes with an in-depth case study which provides hands-on

practice with creating an EMS.

GDPR Readiness: Creating a Data

Privacy Plan

Is the ideal course for individuals needing to a data privacy plan for their organization.

The course content ensures compliance with the GDPR and oth-er privacy laws by outlining policies and procedures that will

guide employees towards good privacy practices.

GDRP Readiness: Getting The Message Out

In intended to teach employers good techniques in getting the message out about their privacy policies and procedures.

The course content focuses on good communication practices for both internally to employees, and externally to customers.


Knowledge Management

Enables employees to use knowledge they already possess in order to help businesses perform at the next level,by introduc-ing participants to knowledge management tips, techniques,

and proven processes.This course content explains: (1) The difference between explic-it and tacit knowledge (2) Various theoretical models (3) How a properly implemented program can improve efficiency (4) The steps for deploying a new knowledge management program

within an organization, and more.

2 days

Lean Process Improvement

Explores a culture of optimising ideas, tools, and processes that have existed among the best business practitioners for hun-

dreds of years.The course content is based on leading research and present-ed in a format that is straightforward and easily understood, in teaching: (1) The foundation necessary to begin using Lean process improvement tools in the workplace (2) Useful skillset includes Toyota’s five critical improvement concepts, tools need-ed to continuously improve an organization (5S, PDSA, DMAIC,

Kaizen, various Lean data mapping methods), and more.

Mobbing in the Workplace

Distinguishes mobbing from bullying and sets the tone for a positive work environment.

This one-day course explores the topic, including the differences between bullying and mobbing, group aggression, how it hurts the victim and the workplace, how to deal with it, how to make your workplace mobbing-resistant, and how to create a policy

that addresses the issue.

Planning for Workplace Safety

Is concerned with the creation of a safety policy and demon-strating that senior management takes worker health and safety

seriously.The coursework in this training explores: (1) An introduction to developing a safety policy, (2) How to introduce a safety plan to employees. (3) How to develop a communications plan (4) Safety training (4) Incident response plans (5) health and safety

inspections (6) Safety audits.

Process Improve-ment with Gap

Analysis

Entrenches the ability to proactively identify, analyse, and im-prove upon existing business practices in order to optimise ef-ficiency and accuracy of those processes; whilst using compari-sons of actual performance with desired performance in today’s

business climate.This course content covers: (1) Different methods of gap analy-sis, (2) How to perform each stage of the gap analysis process,

(3) how to create a gap analysis report, and more.

1 day


Purchasing and Procurement

Basics

Exemplifies how procurement extends past getting products and services; to include relationship building, supply chain manage-ment integration, and communication with stakeholders inorder

to continually improve processes and results.This course content considers all the modern market essentials of purchasing and procurement including: (1) The value of pro-curement (2) The five rights of purchasing (3) Checklist for sup-plier evaluation (4) The purchasing cycle (5) Managing compet-itive bidding with RFPs and RFQs (6) Techniques for successful negotiation (7) Risk management (8) Agile procurement, and

more.

2 days

Safety in the Workplace

Educates participants on the establishment and adoption of a safety culture, which can save people, money and reduce the

loss of work hours every year. This comprehensive courseware introduces the value of a safety culture as an integral part of a business’ operation, and provides

the foundation to start building an effective safety culture.

1 day

Six Sigma: Entering the Dojo

Helps participants institute a system of continuous improvement to their various businesses.

This course is designed to introduce students to basic concepts of Six Sigma, particularly in continuous process improvement. Various quality tools used in process improvements will be ex-

plored, along with the importance of customer relationships.

2 days

Strategic Planning

Provides participants with the skills needed to create a blueprint for their company seeks to achieve.

The course sessions teach concepts and skills such as: (1) Deter-mining the values that support a company (2) Defining a com-pany’s vision (3) writing a mission statement (4) Undertaking a meaningful SWOT analysis, as well as (5) How to implement,

evaluate, and review a strategic plan.

2 days

Workplace Diversity Training:

Celebrating Diversity in the

Workplace

Enhances the abilities of communication and understanding of employees and supervisors in order to support the wealth of

talent, ideas, and skills within their workplaces. In this course participants will learn: (1) What diversity and its related terms mean (2) How to be aware of their own behaviors and how they can improve them (3) How to identify stereotypes (4) The Four Cornerstones of Diversity (5) The STOP technique

(6) How to take action when discrimination takes place.

1 day

Workplace Ergonomics:

Injury Prevention Through

Ergonomics

Accentuates value of an effective workplace ergonomics pro-gram, which can maintain and even increase productivity.

This engaging content teaches participants : (1) The basic prin-ciples of ergonomics (2) How to design an ergonomic worksta-tion (3) Ergonomic practices for common postures and move-ments (4) How to identify ergonomic hazards and minimize their

effects, and much more.

2 days


Workplace Harassment: What It is and What to

Do About It

Helps employers to meet their obligations in workplace harass-ment situations

Course sessions include: (1) Establishing workplace policies (2) The importance of managers’ support in an effective program

(3) How to intervene (4) Handling complaints, and more.

2 days

Workplace Violence: How to

Manage Anger and Violence in the

Workplace

Thoroughly considers the subject, with the aim of preventing, identifying, and mitigating any threats.

Topics covered in this course comprise: (1) The definition of workplace violence (2) Communication skills (3) Issue resolu-tion using a problem-solving model (4) Managing anger, and establishing policies and procedures to help people work well together. For those times when violence does occur, participants will understand the value of a systematic approach to incident

response, and how to proceed with the next steps.

2 days

Train The Trainer

Advanced Skills for the Practical

Trainer

Offers instruction skills for maximum impact on the learning of their trainees.

The course content considers: (1) Program design challenges, (2) Changing points of view (3) Tips on customization (4) Com-petencies for trainers (5) How to make adjustments for different learning styles, and challenging training situations (6) Forms and tools to help implement four levels of evaluation, and more. Participants will also prepare and present their own training

demonstrations.

3 days

Developing a Lunch and Learn Program

Teaches an approach of fostering cross-organization collabora-tion and communication. They can be used as a tool for sharing of information, approaches, and talent. They also offer opportu-nities for networking in a safe, friendly, and relaxed atmosphere.

This one-day Developing a Lunch and Learn Program course will provide tools to create a program that generates opportunities for learning that might not happen otherwise in your workplace.

a day

Developing a Training Needs

Analysis

Is a comprehensive covering everything that participants need to know to perform a training needs analysis.

Topics covered include: (1) Developing a business case (2) The ICE Process (Isolate, Consult, Evaluate) (3) Tools and tech-niques for gathering data (4) An introduction to gap analysis techniques (5) Creating the analysis report (6) Designing fol-

low-up evaluations


Developing Your Training Program

Develops training programs that are meaningful, practical, and will benefit both trainees and the organizations they work for.

The course content covers: (1) The essential elements of a training program (2) Applying different methodologies to pro-gram design (3) Demonstrate skills in preparation (4) Research and delivery of strong content (5) Use an instructional model (6)

Creating a training program proposal.

2 days

Facilitation Skills

Uses material and ideas tested and refined for over 20years, to make core facilitation skills better understood and readily avail-

able to any organization or setting.This courseware includes topics which: (1) Distinguish facilita-tion from instruction and training (2) Identify the competencies linked to effective small group facilitation (3) Identify the stag-es of team development and ways to help teams through each stage (4) Use common process tools to make meetings easier

and more productive

2 days

Making Training Stick

Provides skills and techniques which help trainers to never miss the mark and make sure training sticks.

At the end of this course, trainers will embrace the learning styles of their learners and have readily available skills to appro-

priate for differing learning styles.

1 day

Measuring Training Results

Explores the essential elements of evaluating training and mea-suring results, while creating a process that is simple for train-

ers and human resource practitioners to implement.Focused entirely on measuring training results, this program covers: (1) The framework of a successful evaluation strategy (2) The four levels of the Kirkpatrick evaluation model (3) Cal-culating return on investment (4) Creating a cost-benefit analy-

sis (5) Presenting results to stakeholders.

1 day

Survival Skills for the New Trainer

Is designed as an exploration of the essential skills that trainers need in order to be successful.

This course content includes: (1) Understanding the essential background for trainers within any industry (2) How being gen-uine enhances training (3) Enhanced communication - from the elements of good questions, to listening skills, and developing

rapport (3) Key skills in a trainer’s toolbox, and more.

1 day

The Practical Trainer

Provides get new learners excited about leading classroom learning, actively learning, and applying new skills right away.

Sessions include topics such as understanding participants ad their training needs; learning styles; adult learning principles; how to write learning objectives and ensure they are met; de-veloping an individual training style; and using training aids. The course is capped off with the delivery of a short training session.

3 days


Training with Visual Storytelling

Is all about telling stories that will engage learners and using visual elements to support those stories.

This course content articulates the latest tools and technologies, as well as low-tech ways to present stories and connect with

one’s audience.

1 day

Using Activities to Make Training Fun

Informs participants on how activities and games provide a more robust and interesting experience for learners, and help to

engage all their senses. this training content imparts new trainers with knowledge in: (1) The requisite skills to create buy-in through using well-designed activities and games, (2) How to encourage reluctant learners (3) How to use humor even when they aren’t a naturally funny

person (4) How to create ones’s own activity.

1 day


Other Catalogues in Our Portfolio

Nomakhaya Mfana

Operations Director

081 502 [email protected]

Siyanda Mfana

Strategic Director

071 776 [email protected]

Block D, STP, ELIDZ, East London

IT Short Courses

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Short Courses

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SOFT SKILLS AND INHOUSE SPECIALISATION CATALOGUEe42moro.co.za/wp-content/uploads/2020/03/E42moro-Soft...(4) Apply problem-solving steps and tools (5) Use individual and group techniques