Socorro, Oriental Mindoro - SOCIAL WELFARE SERVICES · 2019. 6. 10. · Socorro Citizen’s Charter Fourth Edition PROVISION OF ASSISTIVE GADGETS FOR PERSON WITH DISABILITY ABOUT

Socorro Citizen’s Charter Fourth Edition

SOCIAL WELFARE SERVICES

ISSUANCE OF CERTIFICATE

OF INDIGENCY/SOCIAL CASE STUDY REPORT

ABOUT THE SERVICE

A certificate of Indigency/Social Case Study Report is required by the outside welfare agencies to avail medical/financial assistance, discounted hospitalization, legal assistance and scholarship assistance.

REQUIREMENT(S)

Barangay Certificate of Residency Certificate from the Municipal Assessor’s Office regarding non-ownership of

real property

Certificate from the Bureau of Internal Revenue that the beneficiary is a non-tax filer

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH 1. REGISTRATION

A client writes his/her name & purpose of the visit on the logbook and affixes his/her signature.

2 minutes

NEMECIA A. ESCAL

Administrative Aide IV

MUNICIPAL SOCIAL WELFARE & DEVELOPMENT

OFFICE

Contact Person : SHARON ROSE D. YLAGAN Municipal Social Welfare and Development Officer Email Address : [email protected]

GENERAL SERVICES OFFICE

HUMAN RESOURCE

RESOURCE

MANAGEMENT OFFICE

OFFICE

MUNICIPAL HALL'S

HALL'S

MAIN ENTRANCE

ENTRANCE

GROUND FLOOR

FLOOR

H A L L W A Y

Y

MUNICIPAL ACCOUNTING

OFFICE

E

MUNICIPAL SOCIAL

SOCIAL

WELFARE AND

AND

DEVELOPMENT OFFICE

OFFICE

MUNICIPAL CIVIL

CIVIL

REGISTRAR'S OFFICE

OFFICE

CR

R

Bodega

a

CR

R

CR

R

MUNICIPAL

L

VETERINARY

Y

OFFICE

E SWSA


2. INTERVIEW

MSWDO staff shall interview the client to get pertinent information; client may be required to sketch his/her residence for home visits.

30 minutes

NEMECIA A. ESCAL Administrative Aide IV

LETICIA A. MARASIGAN Administrative Aide IV

SHARON ROSE D. YLAGAN Municipal Social Welfare &

Development Officer

3. HOME VISIT MSWDO staff conduct a home visit to the client, if necessary.

1-2 hours

NEMIA F. DE CHAVEZ Day Care Coordinator

SHARON ROSE D. YLAGAN

Municipal Social Welfare & Development Officer

4. PREPARATION OF

CERTIFICATE / CASE STUDY REPORT MSWD Officer prepares a social case study report and three (3) copies of the report shall be printed.

2 days after the interview



5. APPROVAL & RELEASE OF

CERTIFICATE/CASE STUDY

10 minutes

LOCAL CHIEF EXECUTIVE


Development Officer


PROVISION OF ASSISTIVE GADGETS FOR PERSON WITH DISABILITY

ABOUT THE SERVICE Republic Act No. 7279, otherwise known as the Magna Carta for Disabled Person, expressly provides that people with disabilities shall be provided with necessary auxiliary services that will restore their social functioning and integrate to their communities. One of the auxiliary services is provision of assistive devices for the mobility of PWD’s.

REQUIREMENT(S)

Certificate from the doctor or attending physician indicating the client’s need for assistive gadget/device.

Barangay Certificate of Indigency Approved Social Case Study Report


FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH 1. REGISTRATION

A client writes his/her name & purpose of the visit on the logbook and affix his/her signature

3 minutes


2. ASSESSMENT AND INTERVIEW

Social workers will interview client with disability to assess his needs.

30 minutes

LETICIA A. MARASIGAN



Development Officer

RHU

3. HOME VISIT

MSWDO staff conducts a home visit to the client to gather further information.

1 hour



Development Officer


4. PREPARATION/ RELEASE OF

CASE STUDY REPORT MSWD officer prepares a social case study report and three (3) copies of the report shall be printed.

2 days after the interview


Development Officer

5. PROCESSING OF DOCUMENTS

Preparation of OBR Prepares/prints disbursement voucher. Then submit the disbursement voucher to the following offices:

a. Municipal accountant b. Municipal treasurer –

certification if fund is available

c. Municipal Mayor – approval of payment

30 minutes

MBO



MAcctO

MTO


6. RELEASE OF GADGET

10 minutes


Development Officer


7. MONITORING

MSWD Officer may conduct

constant follow-up and home visits

to monitor the client’s condition/

status.


Development Officer


SECURING DISCOUNT IDENTIFICATION CARD & BOOKLETS FOR SENIOR CITIZEN

ABOUT THE SERVICE Senior Citizen is entitled to twenty percent 20% discount in purchase of medicines, hospitals, restaurant, public land transportation, air and sea transportation, etc.

REQUIREMENT(S) To be eligible for a senior Citizen’s ID card, an applicant must be:

a Filipino Citizen at least 60 years old and a resident of the locality for at least 6 months

An applicant must submit the following:

A duly accomplished application form (available at the MSWDO) Barangay clearance/certificate Birth certificate 3 pieces colored 1”x1” ID picture Community Tax Certificate

When applying for replacement of lost Senior Citizen’s ID Card, an applicant must: Submit two (2) copies of an Affidavit of Loss.


FOLLOW THESE STEPS IT WILL TAKE YOU PLEASE APPROACH

1. REGISTRATION


3 minutes

SOFRONIO P. MEDALLA, JR. MENCHIE A. BENJAMIN

Emergency Worker

2. SECURE APPLICATION FORMS

Applicant submits a duly accomplished application form.

15 minutes

NEMECIA A. ESCAL



3. INTERVIEW

Technical staff interviews applicant to gather preliminary data to establish eligibility.

30 minutes


4. ASSESSMENT

Technical staff conducts home visit and collateral interview to validate information.

1 hour


5. PROCESSING OF DISCOUNT

CARD AND BOOKLETS MSWDO staff prepares the discount identification cards and purchase booklets.

15 minutes



6. APPROVAL OF DISCOUNT CARD

AND PURCHASE BOOKLETS OSCA Chairman and the Local Chief Executive approve the discount card and booklets.

10 minutes

OSCA CHAIRMAN


7. ISSUANCE/RELEASE OF

DISCOUNT CARD AND PURCHASE BOOKLETS MSWDO staff releases the card to the applicant.

3 minutes

SOFRONIO P. MEDALLA, JR. MENCHIE A. BENJAMIN

Emergency Worker


ISSUANCE OF DISCOUNT IDENTIFICATION CARD FOR PERSON WITH DISABILITY

ABOUT THE SERVICE Person with disability shall be entitled to at least twenty percent (20%) discount for purchase of medicines, medical and dental services, admission fees charged by theaters, utilization of all services in hotels, restaurant, public land transportation, air and sea transportation, etc.

REQUIREMENT(S)

An applicant must submit the following: An application form (available at the MSWDO) duly accomplished A barangay clearance/certificate Medical certificate Two (2) 1x1 id picture



1. REGISTRATION


3 minutes

TERESITA B. HERNANDEZ Administrative Aide I

a. 2. SECURE APPLICATION FORMS


15 minutes


3. INTERVIEW

Technical staff interviews applicant

to gather preliminary data to

establish eligibility.

20 minutes

NEMECIA A. ESCAL



4. ASSESSMENT/EVALUATION

Conduct home visit and collateral interview to validate information. MHO evaluates and issues certification of disability of applicant.

1 hour

30 minutes


Development Officer

MHO

5. PROCESSING OF DISCOUNT

CARD MSWDO staff prepares the discount card.

15 minutes


6. APPROVAL OF DISCOUNT CARD

Local Chief Executive approves the discount identification card.

10 minutes


7. ISSUANCE / RELEASE OF

DISCOUNT IDENTIFICATION CARD MSWDO staff releases the card to the applicant.

3 minutes




SECURING SOLO PARENTS IDENTIFICATION CARD

ABOUT THE SERVICE THE SOLO PARENTS’ WELFRE ACT OF 2000 is an act that provides for the benefits and privileges of solo parents and their children. The act aims to develop a comprehensive package of social development and welfare services to solo parents and their children. In order to avail that benefits and privileges, a solo parent must secure a Solo Parent Identification Card from Municipal Social Welfare and Development Office.

REQUIREMENT(S) A barangay certificate residency in the area Documents/evidence that the applicant is a solo parent(e.g. death certificate of

spouse, declaration of nullity of marriage, medical certificate (if incapacitated) ITR or certification from the barangay/municipal treasurer In case of transferee; certification/clearance from former barangay where he/she will

surrender his/her ID issued to him/her. 2 pieces 1”x1” ID picture



1. REGISTRATION


3 minutes


b. 2. SECURE APPLICATION FORMS


15 minutes




Development Officer


3. Interview

Social Worker or MSWD staff interview applicant to gather preliminary data to establish eligibility based on the interview set by the Solo Parent’s Welfare Act.

30 minutes




Development Officer

4. Assessment

Social Worker conducts home visit and collateral interview to validate information.

Social Worker prepares and issues Social Case Study Report.

1-2 hours

2-3 days after the interview



Development Officer

5. Issuance

Upon favorable evaluation of the Social Worker, a Solo Parent’s Identification will be issued duly signed by the social worker and the Municipal Mayor. In case, I.D. is not available, a Certificate of Eligibility will be issued provided a thorough assessment is conducted by the social worker.

3 minutes

NEMECIA A. ESCAL

Administrative Aide I

6. Monitoring

Social worker/technical staff conducts a constant follow-up to monitor the client’s status.

2 hours

NEMIA F. DE CHAVEZ

Day Care Coordinator


Development Officer


DISASTER RELIEF ASSISTANCE

ABOUT THE SERVICE MSWDO provides assistance to individuals and families who are victims or survivors of natural or man-made calamities such as typhoons, fires, earthquakes and floods.

REQUIREMENT(S) Barangay/Municipal resolution declaring that area is under the state of calamity Damage report Duly accomplished form 200 (ESA) Emergency Shelter Assistance


FOLLOW THESE STEPS IT WILL TAKE

YOU PLEASE APPROACH

1. INTAKE OF AFFECTED

INDIVIDUALS/FAMILIES Disaster affected families/individuals shall report to their respective Barangay Disaster Coordinating Council (BDCC) where they shall be initially interviewed.

30 minutes

BARANGAY DISASTER COORDINATING COUNCIL

(BDCC)

2. SUBMISSION OF REPORT TO

MSWDO BDCC shall submit the report to MSWDO at the quickest time possible.

30 minutes to 2 hours

BARANGAY DISASTER COORDINATING COUNCIL

(BDCC)

3. INTAKE AND ASSESSMENT BY

MSWDO

Families/Individuals shall be

interviewed & assessed for eligibility

for the services.

15 minutes


Development Officer



Preparation of OBR Prepares/prints Disbursement voucher Then submit the disbursement voucher to the following offices:




30 minutes

MBO




MAcctO

MTO

MO

5. DELIVERY OF SERVICES/

ASSISTANCE

Relief assistance

Food-for-work

Cash-for-work

Emergency shelter assistance

1 day






NEMESIA A. ESCAL Administrative Aide IV

TERESITA B. HERNANDEZ



ISSUANCE OF PRE-MARRIAGE COUNSELING CERTIFICATE

ABOUT THE SERVICE Pre-Marriage Counseling (PMC) is a one-day orientation program for couples applying for marriage license. It is designed to provide pre-marriage couples with a realistic overview of what marriage is all about.

REQUIREMENT(S)

Filled-up PMC registration form



YOU PLEASE APPROACH

1. REGISTRATION


3 minutes

NEMESIA A. ESCAL Administrative Aide IV

2. Secure & Fill-up Pre-Marriage counseling application form

4 minutes



3. COUNSELING

a. Marriage & relationship b. Home management c. Violence against women and

children d. Family planning

4 hours

Pre-Marriage Counseling

Team NEMIA F. DE CHAVEZ Day Care Coordinator

SHARON ROSE D. YLAGAN MSWDO

MAO PNP MHO

4. Encode & print the Certificate

3 minutes


5. Issuance of Certificate

1 minute




CHILD AND YOUTH PROGRAM

ABOUT THE SERVICE The MSWD supports children and youth whose basic needs such as food, clothing, education and protection have been deliberately neglected or unattended by their parents or guardians, or who have been victims of any form of child abuse.

REQUIREMENT(S) Birth Certificate Medical Certificate Psychiatric Evaluation Referral from Barangay Chairman or VAWC Desk Officer



YOU PLEASE APPROACH

EARLY CHILDHOOD CARE & DEVELOPMENT PROGRAM

A. DAY CARE SERVICE Provision of supplemental parental care to 0-5 years old children during part of the day whose parents cannot attend to his/her needs

Conduct of daily session

Home visit (Day Care Worker conduct home visit if necessary)

Preparation of monthly weighing reports and others.

5 days per week

2 hours 1 hour

NEMIA DE CHAVEZ Day Care Coordinator


MSWDO

B. RESCUE & REHABILITATION

PROGRAM Street children, abandoned, physically, emotionally and sexually abused children.

1 hour

PNP Women Desk’s

Officer


1. INTAKE OF CLIENT 2. DATA GATHERING/HOME

VISITS 3. PREPARATION OF CASE

STUDY REPORT 4. TREATMENT PLAN Upon assessment of his/her

needs, the treatment plan shall be applied and client shall review the appropriate services and assistance such as:

a. Residential care b. Self-enhancement skills

development c. Legal services-referral for

lawyer’s assistance d. Transportation services e. After care services f. Counseling g. Medical services-referral

to medical treatment or psychiatric evaluation

30 minutes

1 day

1 day after intake interview

1 day after home visit and data

gathering







AID TO INDIVIDUAL IN CRISIS SITUATION (AICS) ABOUT THE SERVICE The Municipal Social Welfare and Development provides limited assistance, in cash or in kind, to individuals/families who are hampered to function normally because of socio-economic difficulties. The nature of difficulty is usually short term and emergency in nature, thus the assistance is on a one shot deal basis. Limited financial assistance shall be confined only to the following emergency needs. -foods

-medicines (not available in RHU) -burial assistance -assistance to families with members who died as a result of disaster

REQUIREMENT(S) Certificate of Indigency Medical Certificate Official Receipt (Medicines& hospital bill) Death Certificate Certificate of Indigency, Medical Certificate & Hospital Bill



1. REGISTRATION


3 minutes

NEMECIA A. ESCAL


2. INTERVIEW AND ASSESSMENT

MSWDO staff shall interview the client to get pertinent information; client may be required to sketch his/her residence for home visits

15-30 minutes

NEMECIA A. ESCAL Administrative Aide I


3. HOME VISIT

MSWDO staff conducts a home visits to the client if necessary

1 hour



Development Officer

4. PREPARATION OF CASE STUDY

REPORT

1 hour


Development Officer


Preparation of OBR

Prepares/prints disbursement voucher Then submit the disbursement voucher to the following offices:


certification if fund is available c. Municipal Mayor – approval of

payment

30 minutes

MBO




MAcctO

MTO

MO

6. RELEASE OF FINANCIAL

ASSISTANCE

3 minutes

NEMECIA A. ESCAL



SOCORRO HEALTH CARE CARD (RED CARD)

ABOUT THE SERVICE It is a provision of unified basic health care benefits to all deserving community indigents and government employees. Coverage of Socorro Health Care Program: A. 1. Indigent residents of Socorro (those belonging to families living below poverty line,

whose earning capacity is Php. 13,823.00 annual per capita poverty threshold or Php.9,183.00 subsistence threshold/food threshold).

2. Family members of the Tadyawan Mangyan tribe living within Socorro 3. Unemployed differently abled person 4. Abandoned senior citizen without any support or means of livelihood B. 1. Barangay Police 2. Barangay Health Workers 3. Barangay Nutrition Scholars 4. Day Care Service Workers 5. Duly Licensed indigent Tricycle Drivers C. Personnel of the Municipal Government and their immediate family members, Barangay

Government personnel and their family members, National and Provincial offices personnel and their family members working in Socorro.

REQUIREMENT(S)

ISSUANCE OF IDENTIFICATION CARD- WALK-IN Certificate of Indigency Birth Certificate Marriage Contract Medical Certificate (if disable)

CLAIM OF BENEFITS Medical Certificate Hospital Bill Official Receipt Photocopy of “RED CARD” I.D.




YOU PLEASE APPROACH

A. ISSUANCE OF IDENTIFICATION CARD 1. REGISTRATION

A client writes his/her name & purpose of the visit on the logbook and affix his/her signature.

3 minutes


2. INTERVIEW


10 minutes



3. HOME

VISIT/ASSESSSMENT MSWDO staff conducts a home visit to the client if necessary

1 hour




Development Officer

4. APPROVAL OF RED CARD

APPLICATION FORM

3 minutes


5. PREPARATION OF

IDENTIFICATION CARD

15 minutes



6. APPROVAL/RELEASE OF ID

3 minutes



B. CLAIM OF BENEFITS 1. REGISTRATION

A client writes his/her name & purpose of the visit on the logbook and affix his/her signature.

5 minutes



2. INTERVIEW THE CLIENT

15 minutes




3. EVALUATE/ASSESS THE

DOCUMENTS

30 minutes


Development Officer

DR. TORIANO GUAVES Municipal Health Officer

4. COORDINATE WITH THE

HOSPITAL

1 hour


5. PROCESSING OF

DOCUMENTS Preparation of OBR

Prepares/prints disbursement voucher Then submit the disbursement voucher to the following offices: a. Municipal accountant b. Municipal treasurer –



30 minutes

MBO



MAcctO

MTO

MO

6. APPROVAL & RELEASE OF

BENEFITS A. Walk-In Clients B. Hospital

15 minutes



SOCORRO SCHOLARSHIP PROGRAM (SSP)

ABOUT THE SERVICE The program is intended for those intellectually capable elementary and high school graduates who cannot afford to attend high school and college due to financial constraint. Qualifications for admission are based on the requirements set by the Socorro Scholarship Committee. This program, by the virtue of Municipal Ordinance No. 004-1994 as amended, provides for the yearly selection of eight (8) scholars for secondary and seven(7) for tertiary level.

REQUIREMENT(S)

Barangay Clearance (stating that the applicant is bonafide resident of the municipality for at least six months.

Photocopy of Form 138 (applicant has a good academic standing with a general average of 85%)

Parents with a gross income of not more than one hundred thousand pesos (P100,000.00)

Good Moral Character from the barangay captain and school

For Existing Scholar: Certificate Of Grades Statement Of Accounts Photocopy Of Form 138 (Card)



1. SECURE APPLICATION FORMS

Applicant submits an application form. Submit requirements to the Human Resource Management Office.

5 minutes

HRMO

2. HOME VISIT/ASSESSSMENT

MSWDO conducts a home visit to the client if necessary.

1 hour



3. PREPARATION OF QUALIFYING

EXAM

1 day

SSP COMMITTEE


4. CONSOLIDATE THE RESULT OF

QUALIFYING EXAM

1 hour

SSP SECRETARIAT

5. PREPARATION OF NEEDED

DOCUMENTS Encode and print:

Tabulation of Results

Memorandum of agreement

Payroll and vouchers

.

20 minutes


6. PROCESS THE DOCUMENTS

Payroll

Preparation of OBR Then submit the disbursement payroll to the following offices:

a. Municipal Accountant b. Municipal Treasurer –certification

if fund is available c. Municipal Mayor – approval of

payment

30 minutes



MBO

MAcctO

MTO

MO

7. RELEASE OF EDUCATIONAL

ASSISTANCE

5 minutes

MO/MTO


SELF – EMPLOYMENT ASSISTANCE PROGRAM (SEA)

ABOUT THE SERVICE SEA – Self Employment Assistance program is the provision of Capital Assistance (tulong puhunan) or additional capital to individuals or groups who are engaged in small-scale businesses. Capital Assistance is payable for the period of one year and it can be renewed if the grantee regularly pays the amount borrowed. It is given without interest.

REQUIREMENT(S) Barangay Clearance Community tax certificate With existing projects



1. REGISTRATION


3 minutes



2. INTERVIEW AMD ASSESSMENT


15 minutes


3. HOME VISIT & FINAL

ASSESSMENT MSWD staff conducts a home visit to the client Preparation of Project Proposal Business Management Skills Training

½ day



Development Officer


4. REVIEW OF PROJECT

PROPOSAL

30 minutes



MPDO


Preparation of OBR

Prepares/prints Disbursement voucher Then submit the disbursement voucher to the following offices:

a. Municipal accountant b. Municipal treasurer –certification

if fund is available c. Municipal Mayor – approval of

payment

30 minutes

MBO


MAcctO

MTO

MO

6. RELEASE OF CAPITAL

ASSISTANCE

3 minutes

MTO


PERFORMANCE PLEDGE

WE, the Officials and Employees of the Municipality of Socorro, Oriental Mindoro,

pledge and commit to deliver quality public services as promised in this “SOCORRO

CITIZEN’S CHARTER”. We will:

Serve with utmost sincerity, courtesy and respect, with enthusiasm and compassion;

Act on request with accuracy and speed;

Quickly respond to customer’s feedbacks; and

Elevate client’s satisfaction.

SO HELP US GOD.

******************************************************************************************

SHARON ROSE D. YLAGAN Municipal Social Welfare

and Development Officer

NEMIA F. DE CHAVEZ LETICIA A. MARASIGAN Day Care Coordinator / MNAO Administrative Aide IV

TERESITA B. HERNANDEZ NEMECIA A. ESCAL Administrative Aide I Administrative Aide IV

SOFONIO P. MEDALLA, JR. MENCHIE A. BENJAMIN Emergency Worker Emergency Worker CLAUDELIA V. DE CLARO Emergency Worker