SOCKEYE CYCLE CO€¦ · SOCKEYE CYCLE CO – GUIDE TRAINING MANUAL p. 4 Mission Statement To promote bicycling as a means of recreation and transportation where people can interact

SOCKEYECYCLECO

SKAGWAYGUIDETRAININGMANUAL

COMPANYPROCEDURESANDPOLICIES

UpdatedJanuary2020

SOCKEYECYCLECO–GUIDETRAININGMANUAL

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INTRODUCTION

Welcometoourteam!Asanemployee,youwillbeaskedtoparticipateintheprocessofcreatingahealthy,safe,andrewardingworkenvironment.Communicationisthekeytothisprocess.Atourweeklymeetings,youwillhavetheopportunitytogiveyouropinionandprovidefeedbackinagroupsetting.Youarealsowelcometoexpressanyideaordiscussanyissuesyouarehavingonanindividual,confidentialbasis.Thismanualisforourmutualbenefit.Itsummarizeswhatyouneedtoknowtodoyourjobeffectively.Considerableefforthasgoneintocompilingthisinformationandfine-tuningcompanyproceduressinceweopenedourSkagwaylocationin1992.Pleasestudyitindetailandadheretoallprocedures.Guestandemployeesafetyisourtoppriority.Westrivetoprovideourcustomerswiththebestpossibleexperience.Thismeansputtingintheextraefforttodoyourjobwell.Studyandlearnthehistoryofthearea,andotherinformationabouttheregionsothatyoucanconveyittopeopleaccuratelyandkeepitinteresting.Pleasecontinuetoeducateyourselfthroughouttheseasonandutilizethisdiverseknowledgeonadailybasis.Alaskaisaveryuniqueplace.Nature,nothumanity,isstillthedominantforcehere.Therestofthecountryusedtobelikethis.Itisyourjobtoeducatevisitorsandcreateasenseofawe,whichmightinspirethemtobebetterglobalcitizens.Wealsogivebackdirectlybyraisingmoneythroughourwaterbottleandcompanymatchingdonationprogram.ThanksforyourtimeandeffortandcomingtoAlaskatoworkforus.Welookforwardtoagreatseasonworkingtogether!Sincerely,DustinCraney–President&GeneralManager,BeckyHill–OfficeManager,MattJillson–SkagwayOperationsManager


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TableofContents:p2:Introductionp3:TableofContentsp4:CompanyMissionStatementp5–6:TourResponsibilitiesp7–9:TourPaperworkp10:TourGearOverviewp11:GearChecklistsSkagwayTourOverviews:p12–16:KlondikeSummittoSeaBicycleTourp17–18:WhitePassTrainandBikep19–21:RainforestBicycleTourp22:TripleAdventureTourp23–24:YukonbyBikep25–28:CompanySafetyPolicyp29:BikeOrientationp30:SafetyTalkp31:RadioProceduresp32–33:EmergencyProceduresP34–37:SampleTourNarration


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MissionStatementTopromotebicyclingasameansofrecreationandtransportationwherepeoplecaninteractwiththelocalenvironment.Topassonthehistory,struggleandtriumphsthathumanityhasenduredtomakealifeorpursueavisionintheNorth.ToeducatevisitorsaboutouruniqueAlaskaenvironment,andraiseawarenessaboutissuesaffectingtheenvironment.


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TOURRESPONSIBILITIESClock-InTime:• Eachtourwillhaveadefineddeparturetime(basedonthedailyschedule),andadefinedtimeline.• Forthe1sttouroftheday,bothguidesclockin40minutespriortothetourdeparturetime.Ifyouare

guidingsolo,clockin45minutesbeforethetourdeparturetime.o Forexample,foran8amRainforestTourthathas2guides,bothguidesclockinat7:20AM.

• Forthesubsequenttoursoftheday,bothguidesshowup35minutespriortothedockdeparturetime.• Driversclockin30minutespriortotourdeparture.TourPreparationDuties(Pre-Departure):LEADGUIDE

• Checkthescheduleforship,docklocation,passengernumbers,tour,walk-ins,etc.• Checktoseeifyourdepartureishighlightedforaticketdrop.• PreparetheTourActivityChecklistandthewaiverformsforthestartofthetour.Theremustbe2

laminatedwaiverscriptsonthefrontbenchofthevanalongwith2waiversignaturepageswiththescriptshowingontheclipboards.

• Signoutbinocularsand/orbearspray(onRainforest&TripleAdventuretoursonly).• Removethetarp,unlockthebikesandhookupthetrailer.• Inspectthebikesonthetrailer.• Countandinspectthehelmets,gloves,andraingear.• Checkguidepacksforallrequiredgear.• Inspectandloadguidebikesontrailerwithtourbikes,tiedownallbikes.• Checkthevanfolderforalltourforms,signsandpaperwork,includingpens.• Confirmwiththetailguideanddriverthattheirdutieshavebeencompletedandeveryonehasall

theirgear,radio,2chargedbatteries,toolkit,firstaid,passport,helmetandbike.• CheckoffcompleteditemsonTourActivityChecklist.• Itisyourresponsibilitytoleaveforthedockontime,25minutespriortotourtime.

TAILGUIDE:

• Checkthevanforcleanexterior,interiorandwindows;wash/cleanifnecessary.• Fill12waterbottlesintourshackandplaceincrate.• Getwaterbottlepouchandformfromthetourshack,check$andplaceinvan.• Assistleadguidewithun-tarpingtrailer,hookingitup,andanythingelseneeded.• Assistdrivewithcheckingthevan/trailerlights

DRIVER:

• GothroughtheDOTpre-tripinspection(postedbelowlightswitchinvan).• TestthePAandtheRadio.• Checkvanforfuel.• Makesureemergencygearisinplace.• Checkthattrailerissecurelyhitched.• Checkthatallbikesaretieddown.• Assistguideswithanyotherduties.• Carefullydriveoutoftheyardwhilewatchingthetrailerinthesideviewmirrors.


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EndofTOURDuties:GUIDES:

• Leadguideescortstheclientsintotheshopwhilethetailguidere-loadsthetrailer.o Loadbikesontrailerwiththe21”and13”inthelastslotsonthepassengerside.o Shiftbikestomiddleringinfrontandsmalltomiddleringinrearbeforeloading.

• Leadguidegivesclientsaridebacktothedockifrequested.• Inspectandfoldraingearandplaceitinthegearboxbysizeinneatstacks.• Ifglovesorhatsarewetputthemindryerandgrabsparebag.• Ifbikesaremuddy,spraythemoffwiththehose.Washthevanifmuddy.• Ifabikeneedsmechanicalattentiontakethebikeintotheshopandnotifythemechanic.Flagit

withmarkingtapeandlabeltheproblem.Replacewithspareifitcan’tbefixedrightaway.• Adjusthelmetstrapsandplaceundertheseatsinvan.• Clockoutifyouwillnotbeworkingagainin15minutes.

DRIVER:

• Whengastankisat1/4,fillituponthewaydownthehillatthePetroMarinepumps(justafterDyeaRoadturn-off)usingagascard,PIN2851.

• Driveintothealley,callforassistanceifneeded,unhookthetrailerandcarefullypushintoadesignatedparkingspot.Backthevanupsothattheballandhitcharealigned.

• Bringclients’personalbelongingsintotheshopandplaceinthegreenbinlabeledwithyourvannumber.Bringguidegearintothetourshackandplaceintheirbin.

• Bringtourtickets,touractivitysheet,andwaiverintothetourshackandplaceinbins.• Cleanoutclientandguidetrashfromvan.• Rollupvanwindowsandclosedoors.• Checkwaterbottleformentries;countcash&bottlesout,re-fillcratewith12bottles.• Leavevankeyshookedtotheshiftcolumn.• Clockoutifyouwillnotbeworkingagainin15minutes.

EndofDAYDuties:GUIDES:

• Checkhelmetsformissingbuckles,smell,twistedstraps,sizeandquantity,adjustorreplace.• Chargeanydeadradiobatteries.Turnyourradiooffandplaceinyourbin.• Makesureallpaperworkisproperlycompletedandputinthecorrectplace.• Raingearmustnotbeputawaywet;hangintourshackwithheatersonanddoorclosed.• Collectglovesandhatsfromdryerandreturntothebags,bunchglovesinpairs.• Oncealltourbikesareonthetrailerandtheguidebikesareremoved,lockandtarpthetrailer.• Returnanybearsprayorbinocularsandsignoutontheform.• Itistheresponsibilityofbothguidestoseethattheabovedutiesarecompleted.

DRIVER:

• WipedownsteeringwheelanddoorhandleswithLysolwipes.• Washtheoutsideofthevan.Vacuumanddustthevan.Cleaninsideofwindowsifdirty.• Bringthewaterbottlepouchintothetourshack,checkformentries,countcash,totalupformfor

thedayandleaveinbin.• Filloutpost-tripvehicleinspectionendofdayreport,andnoteanymechanicalissuesonlogintour

shack.• Bringkeysintotourshackandhangonhook.


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TOURPAPERWORKForeverythingtorunsmoothly,it’simportanttofilloutalltourpaperworkcorrectlyandcompletely.Seebelowfortheformsusedoneachtour.TOURACTIVITYCHECKLIST:

Thetouractivitychecklistformistokeepanaccurateaccountofwhatoccursoneverytour.Managementwillrefertothetouractivitychecklistfromeachtourtoverifydailytourdetailsanddeterminewhatshouldbecommunicatedtothecruiselineshoreexcursionteam.• ItistheresponsibilityoftheLEADGUIDEtoseethattheformisfilledoutproperlyforeachtour.

o Fillinthedate,namesofguides,van/trailer,andcheckoffallapplicableboxesbeforetheguestpickup.

o Afteryoupickuptheguestsandhavecountedtheticketstomakesureyouhaveoneforeveryone,filloutthenumberofshipclientsandincludeanycomps,independentsandM&Mclientsontheappropriatelines.

o Theleadguidemustcountthewaiversignaturesandverifythatallparticipantshavesignedthewaiverbeforecheckingthatlineandsigningoffonthetouractivitychecklist.

• ThefinishedTourActivitysheetispaperclippedtoallticketsfromthetourandputinthecupholderinthevan.Thedriverwilldropthemoffinthelabeledbininthetourshackafterreturningfromthetour.

o Afterthetour,theleadguidewillfindthesheetintheTourShackandfillinthePostTourNotessection.Pleasemakeanoteforeverytour,evenifnothingspecialtoreport.

WAIVERFORMS:• Itisbothguidesresponsibilitytomakesurethateveryoneproperlyfillsoutthewaiverform.Noone

mayrideabikewithoutacompletedwaiverform.Aguideordrivermusttellclientstoreadthescript


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first,thensignontheback.Showtheclientstheformandwheretosign.Theclipboardmustalwaysbepassedtoaclientwiththescriptsideupandshowing.Therearetwolaminatedscriptsineveryvantopassoutalongwiththescriptonthefrontofthesignsheet.

• Everypersonmusthavetheirownsignatureononeofthenumberedlines.Twopeoplecannotsignononeline.

• Passengersunderage18needtohaveaguardiansignforthemontheappropriatelineaswellastheirsignature.

• ItistheLEADGUIDESresponsibilitytodoublechecktheformforallsignaturesbeforeriding.Theleadguidemustcheckoff“WaiversCompleted”thensignthetouractivitychecklist.

WATERBOTTLEFORM:Thisformisusedtotrackandaccountfordonationsthroughourwaterbottlefundraiserprogram.• Thewaterbottlepouchwillcontainapaperformand$20insmallbillsforchange.Afteryouhave

collectedthemoneyatthestartofthetourforwaterbottles,thedrivernotesthenumberofbottlesdonatedforandthemoneycollectedontheform.

• Thewaterbottlepouchstaysinthevanbetweentoursandisonlybroughtinafterthelasttourofeachday.Onthatlasttour,totaluptheformandputitbackinthetourshackbin.

• Ifyouneedadditionalchangemadebetweentours,bringthepouchintotheshop.• Ifabottlegoesoutwithnodonation,donottallyitonthesheet.Itwillbewashedandre-used.• Ifaclientwantstomakeadonationafterthetour,eitherguidecantakecareofthemortheshopstaff

–theshophasawaterbottledonationenvelopeandtheirownformstouse.

AllwaterbottledonationscollectedontoursarematchedbySockeyeCycleandpassedthroughtoAlaska-basedconservationorganizations.Pleasekeepdonation$separatefromanytip$youhave.

WHITEPASSTRAINVOUCHERS:• WhenyouareonaTrainandBiketransfer,youneedtofillthisformoutaccuratelyandhandittothe

stationmanager.Thisistheticketforallofourpassengersforthatdeparture,anditiswhatWPYRwillinvoiceusfor.

• #RevenuePaxisforthetotalnumberofpayingpassengers.#CompPaxisforanyapprovedcompsfromtheships.

• Breakdownthepassengersbyship.AnyonethatmetatourshopwillbenotedontheIndependentline.


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SIGNOFFSHEETS:Thesignoffsheetsaretohelpuskeeptrackofcompanyequipmentbeingused.Pleaseremembertofillthemoutandreturngearafteryourtour.• BearSpray/BinocularsignoutsheetfortheseitemsusedonRainforestandTripleAdventuretours.• PostTripVehicleLogandCleaning:

o TheDRIVERisresponsibleformonitoringthevansandtrailersformaintenanceissues.o Thepost-tripvehicleinspectionforminthetourshackmustbefilledoutattheendoftheday.

Itisusedtoreportissues,oddnoises,chatteringbrakes,etc.Itmustbefilledoutregardlessifthereisaproblem.Pleasereportanymechanicalissuesdirectlytomanagementaswell.


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TOURGEAREachtourusesa15-passengervantowingaflatbedtrailer.Thecontentsofthevanandtrailermustbecheckedbeforeeachtour,andanyitemsthatareusedforatourmustbereplacedattheendofthetour.Belowisagenerallistoftheitemstocheckbeforeeachtour.

VAN:• Gassed,Pre-Inspected,andingoodmechanicalcondition• Bodyandwindowsclean,insideinspected• AllgearonGearChecklist(p11)• Paperwork–2waiverformsonclipboardswithsidebarfilledoutandscriptupand2laminated

scriptsplacedonthefirstvanbench,mechanical/touractivitychecklistcompleted,incident/witnessreportsinfolder,toursignsinfolder

• TourActivitysheetandpaperclips,WaterBottlepouchwithformand$20• 12WaterBottles–new,filled,andincrate• 15Helmets(12regular,3XLs)underseatsforclientswithstrapsadjusted,guideswillweartheir

ownhelmets.• RadioandPAonandtestedBIKES:• 13bikesontrailerforclients,plus1bikeforeachguide.Allbikesmustbeinspectedbythelead

guideandingoodmechanicalcondition,tiresinflated,brakes/gears/wheelschecked.Guidebikespeedometermustbeworkingandcalibrated.

TRAILERBOX:• 15setsofraingear(1XXL,2XL,4L,4M,4S,pantsandjacket)• 16gloves(Assortedsizes)• 8hats• 6pairsofclearglasses• 4hivisibilityvests• RubberbandsGUIDES:• Guidepacks–bothguideswithrepairkit,1staidkit,andflasher• Radiopacks–bothguides,w/sparebattery,notebook,pencil&emergencypaperwork• Driver–license,chauffeurpermit,DOTmedicalcard,roadtestcertificate.• EVERYONEMUSTBRINGPASSPORTSWITHTHEM-KLandTBTOURS

Thenextpagecontainsachecklistforeachitemthatshouldbecontainedinthevariousfirstaidkits,gearpacks,andcarriedwiththeguidesoneachtour.


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GEARCHECKLISTSVanGeneral:___FireExtinguisher___VHFRadio(working)___EmergencyTriangles___Jack,Wrench,andSpareTire___RoofFlasher___BlanketinaBag___RegistrationandInsurance___Stepstoolorrunningboards___PAsystem(working)Van1stAidKit:___ReferenceGuide ___AceBandageâ___TriangleBandage(2)___Asst.Band-aidsâ(20)___KnuckleBand-aidsâ(5)___Q-tipsâ(15)___AntibioticOintment(5)___GlucoseGel___CPRMask___Notepad___Iodine___SamSplintâ___ColdCompress___Scissors___Thermometer___Syringe___SafetyPins(3)___DuctTape(smallroll)___Hydrocortisone(5)___Flashlight___Moleskinâ ___Gloves(3pair)___2x2Gauzepads(3)___Alcohol/Antisepticwipes(10)___EyePads(2)___Bloodstopper___GauzeRolls(2)___ABDPad5x9(2)___4x4Gauzepads(4)___3x3Gauzepads(3)___BiohazardBags(3)___ScrubBrush___Saline/EyeWash(1)___ClosureStrips(1pkg/10strips)

___Tape___SecondSkin(2)___Non-stickPads(2)___Antihistamine(5)___BenzoinTinctureSwab(3)___Pencils(2)___TweezersGuideFirst-AidKit:__CPRMask__TriangleBandage__SecondSkinâ__2x2GauzePads(2)__3x3GauzePads(2) __4x4GauzePads(1) __GauzeRoll__AceâBandage__Asst.Band-Aidsâ(10)__CoverletorLrg.Band-Aidâ(2)__Tape__Gloves(inplasticBag)__SafetyPins(2)__Scissors__Tweezers__Antiseptic/Alcohol__Preps/Iodine__EyeWash__Glucose/SugarGuideTrunkPack:__Sparetubes(tourandguidebikes)(2)__HandPump__Co2Pump__Co2Cartridges(2)__“3-way”hextool__TireLevers(2)__Multi-Tool

RadioPack:__SpareBattery__Notepad__Pencil__EmergencyProceduresCardOnPerson:__AK(orRealID)Driver’sLicense__SGYChauffeurPermit__MedicalExaminer’sCertificate__CertificateofRoadTest__Passport(KL,TBtours)OnBike:__Computer(calibrated,working)__GuidePack__Lights


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TOUROVERVIEW:KlondikeSummittoSeaBicycleTourTheKlondikeBicycleTourwastheoriginalSockeyeCycletourinSkagwayin1992!Infact,itwasoneofthefirstoutdooradventuretoursofferedinSkagway.ThetourdescendstheKlondikeHighwayfromthesummitatWhitePass(3292’)toourbikeshopindowntownSkagway(atsealevel).Therideisjustunder15milesinlengthandisalmostentirelydownhill.TheWhitePassTrainandBikeTourisarelatedtourwheretheridingisthesameastheKlondike.GENERALINFO• Passportsarerequiredforallguestsandguides.TheUSCustomscheckpointisatmile6onthe

KlondikeHighway,andwecheckinwithcustomsoneverytour.Apassportcardisrecommendedforguidessoyoudon’thavetobringyourPassportbookwithyouoneachtour.

• Thetourrequires1driverand1guidefor2-6clients,1driverand2guidesfor7+clients• Totaltourtime“docktodock”=2hrs.30minSeeTOURRESPONSIBILITIESsection(p.5)forclock-intimingandpre-triptourpreparationduties.• Youmustleavetheshop25minutespriortodeparturetimetoheadtothedockandpickup

passengersfromthecruiseships;wearerequiredtocheckin20minutesbeforedeparture.• Notethatindependentpassengersmeetattheshop.Ifyourtourdepartsbeforetheshopopens,leave

thetailguidetomeettheguestsoraskmanagementtomeetthemwhileyoupickupfromthedock.PICK-UPPROCEDURES:• Theleadguidegoesfirsttotheshipshoreexcursionagent(ShoreEx)tocheckthenumbers.Carrythe

appropriatetoursignforthatcruiselineandholditinfrontofyouasyouwalk.Greettheclientsastheyarriveandintroduceyourself.Confirmthattheyareonourtourbycollectingandcheckingtheirtourticket.Visuallyconfirmthateveryonehasapassport,sendthembacktotheshipiftheydon’thaveit.Besuretocarryaradiowithyouandcommunicatewiththevanasyousendfolksover.

• Donotwaitformorethanfiveminutesafterthescheduleddeparturetime.Ifyou’remissingpassengersatthescheduleddeparturetime,lettheShorexknow.

• Thetailguidewaitsbythevantomeettheclients.Greetclients,askfortheirfirstname,wheretheyarefromandintroduceyourselfandthedriver.Thewaiverthatallparticipantsarerequiredtoreadandsignispassedaroundbythetailguideordriverandissignedwhilewewaitfortheotherparticipants.Ifaclientisnotwillingtosignthewaiver,theycannotgoonthetour.Parentsmustsignforanyoneunder18ontheboldline.

• Loadthebackofthevanfirstandleaveoneseatontherearbenchemptyforthetailguidewholoadslast.

• LeadguidecountstheticketsandfillsoutticketsectiononTASheetwhilevanisbeingloaded.PaperclipticketstoTAsheetandplaceonconsole.

• Beforeyouleavethedock,makesurethenumberofticketscollectedmatcheswiththenumberofclientsinthevan,don’tleavewithfolksinthebathroom!

CheckoutwiththeShorexbeforeleavingandconfirmthatyouhaveeveryone.Ifyouaremissinganyone,

makesuretheyareawareofthisandknowthatyouareleavingwithoutthem.VANNARRATIONANDDRIVE(APPROX.25MINUTES):Thereisasamplenarrationatthebackofthismanual.Weencourageyoutodevelopyourownstylebasedaroundthehistoryandenvironmentinregion.


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• Atthescheduleddeparturetime,youshouldbeleavingthedock.Driveslowlyaroundthedockareaandexpectbusesandpeopletojumpoutinfrontofyou.

• Ifyou’renotsure,checkwithbasetoseeifticketsneedtobedroppedoff,orifanyoneelseneedstobepickedupbeforeleavingtown.

• Theleadguidestartsadialogwithclientsimmediately–usethePAunlessthereisasmalltourwithnooneinthebackseats.(Re)introduceyourselfandtheotherstaff.Giveanoverviewofthetour.

• Thedrivermustpayspecialattentiondrivingintown.Thespeedlimitintownis25MPHandthewidthofthetraileriswiderthanthevan!Paycloseattentiontocorners,approachingvehicles,passingbikesandpeople.STOPifyouarenotsureofclearance.

• GiveageneraltownhistoryasyouheadoutStateSt.andtransitiontoothertopicsasyouheaduptheroad.It’sespeciallyeffectivetotimethingsyoudiscusswithexamplesthatcanbeseenoutthewindow.

• Onceoutoftown,thedriverneedstomaintainaspeedof30-40mphgoingupthehillandnotmorethan40mphgoingdown.

• Drivetothesummit,orifthesummitisfoggedin,stoplowerontheroad,belowthefoglineatadesignatedstartingpoint.

• Abouttwomilesfromthesummit,showthewaterbottleanddescribeourdonationprogram(it’shelpfultotransitionfromtalkingaboutplants,wildlife,ortheenvironmenttothewaterbottles):

“WebelievethatAlaska’senvironmentisuniqueandworthprotecting.WeraisemoneyfortheSoutheastAlaskaConservationCouncilthroughourwaterbottleprogram.Thebottles(HOLDBOTTLEUP,SHOW

LOGOS)arefullofwaterandareavailableforeveryonetouseontour.Ifyouwouldliketokeepthebottle,wewillaccepta$3donationthatismatchedbyourcompanyandpassedontotheAlaskaConservation

Foundation.TheACFworkswithlocalconservationgroupstokeepourstatepristineforfuturegenerationsandvisitors.Ifyouwouldlikeabottleandtomakeadonation,pleaseseemeatthesummit.”

• Thenexplaintotheclientsthestartoftourprocedure:"Underyourseatisahelmet.Takeonewithyouwhenyouexitthevan.Afteryouexitthevanfollowmetothefrontofthetrailer.Wehaverainwear,glovesandarubberbandforyourrightleg.Thetailguideanddriver(names)willgetthebikesreadyandgiveyouabikeorientation.Afterthatyouwillridearoundintheturnouttofamiliarizeyourselfwithbrakingandshiftingthebike.Wewillthenmeetforasafety

briefing.Youcanleaveitemsinthevanandtheywillbewaitingforyouinourstoreattheendofthetour.Makesurethatyouhaveyourpassportandvaluablesonyourperson.Waitfor(tailguide)toexittherear

benchbeforeyougetupfromyourseat.Questions?”

SUMMITSETUP(20MINUTES):Thisisthemostimportantplacetobealeaderandtoorganizeyourgroup.Focusefficiencyatthesummit

sothetimeridingismaximized.Youshouldspend20minutesmaxatthesummit.• Driver–Alwayssignalandcheckyourmirrorforpassingvehiclesbeforeyouturnleftintotheturnout,

facingbackdownthepassatthefarsouthendclosetotheguardrailandwhiteline.Ifthereisanotherbiketrailerandvanintheturnoutpullupbehindthemleavingenoughroomfortheirbikesetup.Turnoffthevanbutleavetheradioonandupsoyoucanhearacall.

• Theleadguideimmediatelyjumpsout,opensthepassengerdoor,placesthestool(ifneeded),andhelpsguestsoutofthevan.


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• Bothdriverandtailguideunloadandlineupbikessidebysidebysize,startingwiththesmallest(13”)tolargestwithfrontwheelsfacingtheroad.Leaveroomtowalkbetweenthebikes.

• Theleadguidegroupseveryoneupbythetrailer,whereyoumustdemonstratehowtowearandfitthehelmet.Adjustthebandandstrapssothatthehelmetfitsovertheforeheadanddoesnotridebackontheirhead.Ballcapsorthickhatsmaynotfitunderthehelmet.Provideoneofourhatsforthosethatwantthem.TheXLhelmetsareundertherearbenchofthevan.

• Itismandatorythatallriderswearhelmets.Theyhavetheoptionofwearingglovesandraingear.Askifanyoneneedsassistancewithgearandadjustments.

• Handoutraingear,gloves,andrubberbandstothosethatrequest.Ifpeopleareoutfittedintheirownrainwear,thatshouldbesufficient.

• ThetailguidegivestheKL&TBBIKEORIENTATION(p.29)verbatim.Theleadguidegetspersonallyreadyfortheride.Whentheorientationiscompletedbothguidesandthedriverfittheclientstothebikesandtellthemtoridearoundtheparkingareatopracticebrakingandshifting,stayingwithintheturnout,andwatchingoutforvehicles.

Allguidesandthedrivermustobserveandhelptheclientsastheytestouttheirbikes.Paycloseattentiontopeoplewhomightneedassistanceorwillnotbeabletocompletethetour.Ifaclientseemsshakyorisuncomfortableonthebike,theyaretobeofferedaridedowninthevan.• Allstaffhelpstofitpeopletobikesandwatchesforpeoplethatarechallenged.Thedrivertakescareof

loadingunusedbikesbackonthetrailerandmakessureeverythingistieddownwithnolooseitemsleftonthetrailerorintheturnoutbeforetheyheadout.

• TheleadguidegivestheKL&TBSAFETYBRIEFING(p.30)verbatim.Makesureyouhaveeveryone'sundividedattention.Ifavehiclepasses,stoptalkingandwaittillyoucanbeheard.Thetailguidegetspersonallyreadyfortheride.

• Assoonasthesafetybriefingisfinished,linefolksupalongthewhiteline,getonyourbikeandstarttheride.Thetailguideneedstobereadytotakeuptherear.Theleadguidedoesaradiochecktothetailguideastheyheadout.Thetailguideconfirmswhentrafficisclearandsays“rolling”asthelastpersonstartsouttolettheleadguideknoweveryoneismoving.Evaluateyourridersfromtherearandlettheleadguideknowwhethertoslowdownorspeedup.

RIDE(90MINUTES):• Itisuptotheleadguidetopacethegroup.Keepthegrouptogether,sothatpeopledonotgettoo

spreadout.Startslow10–15MPHMAXandevaluateyourgroupbythefirststop.Thetourtimingisbuiltaroundanaveragespeedof15MPH,mostgroupsarecomfortableatthisspeedorhigher,butonlyrideasfastaseveryoneiscomfortableandabletoridesafely.Useyourradiotoinformeachotherofyourprogress,vehicles,andanyproblems.

• Yourcomputermustbeworking–themaxspeedis25MPH.Fromstarttofinish,staywithinthetourtimelineandadjustthepaceandtimeatthestopsaccordingly.Donotrushpeople,butbeawareofhowlongyouspendateachstop,5–8MINisstandard.

• Driver,waituntilyouarecalledfromtheturnat13mibeforeleavingthesummitandcheckthetrailerbeforeyoupullout.YoushouldarrivebehindthegroupastheyareturningthelastcorneraboveMooreOverlook.Lettheguidesknowthatyouarebehindthemanditissafetoturn.

• Guidesanddriver;donotpullintotheturnoutuntilyoucanseearoundthecornerthatnocarsareapproachinguphill.Drivershouldparkrightnexttothegroup,rolldownyourwindowandcheckinwiththeguide.Ifallisgoodheadtobase.

• Theleadguideshouldcheckhowpeoplearedoing.Askpeopleagainiftheyneedglovesorrainwear.


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• Ifanyoneisshaky,uncomfortable,ornotuptocontinue,givethemaridedownfromthereinthevan.Thedrivermaymakeoneadditionalquickstopforapicturewithaguestinthevan,otherwisecontinuedirectlytobaseforyournexttour.

Driver-Onthewaydownthehill,shiftthevanintoL2forsomeenginebrakingassistance,gentlypump(feather)thevanbrakes,donotexceed40MPH.

• Onlystopatthedesignatedturnouts.Ifyouhavetostopforanemergency,pickthenearestturnout.If

aflatoccurs,thetailguidestopsandfixesitwhiletherestofthegroupwaitsatthenextstop.Skipastopifyouneedtomakeuptime.Donotstopthegroupontheshoulderoftheroad.

• Iftrafficisbuildingbehindyou,usetheclosestavailableturnoutforabriefstoptoallowtraffictopass.Youmustpulloffifthereare5+vehicleswaitingbehindthegroup.

• Astheleadguideapproachesadesignatedstop,makeyourhandsignalthenlookfortrafficinbothdirectionsandcrosstheroad.Circlebacktotheedgeoftheturnoutwhereyouhaveaclearviewoftrafficinbothdirectionsandwavethegroupintothestop.Ifavehicleisapproaching,signaltheridertostopbyraisingbothhandswithyourpalmtowardsthem.Keepthestopsbrief,butallowpeopletotakepictures,drinkwater,askquestions,etc.Makesuretheystayoutoftheroad.

• Thestopsaremoreforpersonalinteractionthanagroupspeech.Checkintomakesureeveryoneisdoingok,takesomephotos,andkeeprolling.Firststop-MooreBridgeoverlook–“Iseveryonecomfortable?Doesanyoneneedanythingfromthevan?Ifeveryone’sok,thevanwillbegoingbacktotheshop."Onceyouaresureyourgroupisset,dispatchthevan.Thedrivershouldtrytoleavespaceforotherbusses,andleavetheturnoutASAP.LeadguidecanpointoutSawtoothMtns.(7000',highestinarea),thenewbridge,lookforgoatsonslopes,alpinevegetation,valleytopography,etc.Secondstop–BridalFalls–Picturesatthewaterfall!Pointoutvalleyacrosstheroad,heartmountain,trainroute,etc.Askguestsnottocrosstheroad(blindcorner).Thirdstop–Pitchforkfalls–GoatLake,hydro-electric,glacialtopography,runoffinfo,coastalrange.Skipthisstopifyouarerunninglate.Fourthstop-U.S.Border-Youmayhavetowaitinlinetoclearcustoms.Notifyothergroupsbyradioifthereisalonglineup.Bathroomsarenotadvertisedandforemergenciesonly.Fifthstop-Bracketwagonoverlook-Pointoutwagonroad/railroad,topography,laststopbeforetown.

• Stayintheshouldertotherightofthewhitelineonceyouareontheflats.Keepupagoodpace,but

trytokeepthegrouptogether.• CrossthepedestrianbridgeintotownandturnrightontoAlaskaSt.Avoidstoppingonthebridge,or

makestopsshorttoavoidcreatingtraffic.• FollowAlaskaSt.till5th,turnlefttogettotheshop.Theleadguidecantakethefrontpack;thetail

guidestayswiththestragglers.Goasagroupthroughtheintersections.Ifthereisastrongsouthwind,itcanbehelpfultorideonMainSt.asit’salittlemoresheltered.

• Haveeveryonewalkthebikesovertheboardwalkandtotherearofthegrassyareapastthetourshacknearthealley.Doyourclosingcommentsthere.Theparkingareaandbackdoortotheshopisforemployeeuseonly.


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ADDITIONALSTOPS/WEATHERSTOPS:• Incaseoffog,tourswillstartbelowthefoglineifpossible.Ifyouneedtobikethroughfoguseyour

flasherontherearofthetrunkrackandthevanwillfollowbehindthegroupwithflashingsignalsonthevanandtheroof.TheloweststartingpointforatourisBridalVeilFalls.Ifthefogissittinglower,thetourmaybecancelledand/orconvertedtoaRainforestBicycleTour.

• IfyoustartloweronthehillduetoweatheryoucanmakeadditionalstopsatDenverGlacierLookoutorBlackLakes.Onlymakethesestopsifyouarecertainyouwillstillmakeitbacktobasein2hoursand10minutes.YoucanalsomakeastopattheGoldRushCemetery.Pleasenotethatthisstoptakesabout20minuteswithoutgoingtothewaterfallsbehindthecemetery,soplanaccordingly.

ENDOFTOUR(25MINUTES):• Driver–seeEndofTOUR/EndofDAYduties(p.6).• Guides-Thankeveryoneforridingwithus.Collectgloves,rainwear,hats,glassesandhelmets.

Encouragepeopletoleaveusareviewonlineorwiththeshoreexcursiondepartmentontheirship.Leadguideescortsthegroupintotheshopthroughthefrontdoorandreturnsgear.

• Offeraridebacktotheshiptoanyonethatwantsone,preferablyleavingwiththenexttourdepartureifpossible.Theleadguidetakestheclientsbacktothedockwhilethetailguideloadsthegear.

• Writedownonthetouractivityformanyproblems,unsatisfiedcustomers,gettheirname,shipandcabinnumber.Noteanygearorbikeissuesandflagformechanics.

• Endofeverytour–sortraingear,drygloves,inspectthebikes.PREPERATIONFORTHENEXTTOUR:• Thereturningguidesloadbikesonthetrailer;setbikesinmiddlegear,checkbrakes,repackandsort

raingear,fixhelmetstrapsandplaceinbox.Clockoutforbreaksover15minutes.Keepyourradioonatalltimesontheclockforacallfromanotherguideormanagement.

• Ifyouarerunninglatetoyournexttour,1guideorthedrivercangodothepickupatthedockwhilethesecondguidefinishesloadinggear.Afterthedockpickup,thevanreturnstotheshoptopickupthetrailer,gear,andguideasquicklyaspossibleandheadsupthehill.

KLONDIKEBICYCLETOURTIMINGDETAIL:Guideclockintime(sologuide/2guides): 45minpriortodeparture/40minprior.(Ifrigisalready

preppedfromaprevioustour,bothguidesclockin35minprior)

Driverclockin: 30minpriortodeparturetime

DepartSCshopfordock: 25minpriortodeparturetime

*DepartureTime* *Leavedockwithgueststostarttour*

ArriveatSummit 20-25minafterdeparture

Beginride 45minafterdeparture

Arriveatcustoms 90minafterdeparture

Arrive@shop,endoftour: 2:05-2:20afterdeparturetime


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TOUROVERVIEW:WhitePassTrainandBikeTourTheWhitePassTrainandBikeTourcombinestheone-waytrainfromSkagwaytoFraser,BCwithourKlondikeBicycleTour.Weareresponsibleformeetingtheguestsatthedockandbringingthemtothetrain.Thetraintakesa24mile,90-minuteridetoFraser,BC.Duringthistime,weprepthegearanddriveourvantoFrasertomeettheguests.OnceeveryoneistogetheratFraser,it’s9miles(10-15minutes)drivingbacktothesummit.Fromthesummit,thetouristheexactlythesameastheKlondikeBicycleTour.TRAINTRANSFERPROCEDURES:• Onepersonwillclockinearlyandcollectthegrouptogetthemloadedonthetrain.Thereare2train

departuresperday,andthetransferinformationforeachwillbewrittenatthebottomoftheschedule.

• Thetransferclock-inandtimingscheduleisthesameeverydayandwillbepostedneartheschedule.• GuestsarepickedupfromthedockanddriventothetraindepotonSpringStreet.Provideashort

introductiontotownandnarrationonthewaytothedepot.Letthemknowwhattoexpectonthetour.

TRAINTRANSFER-DOCKPICKUP:• Bringatrainvoucher,waiverformsontheclipboards,2laminatedwaiverscripts,toursign,andyour

radio.• Uponarrivalatthedock,checkinwiththeshoreex’sanddouble-checkyournumbers.Inmostcases

youwillgreetguests,taketheirtickets,andsendthemdowntoanotherguidetogatherthegroup.• Makesureyouvisuallycheckthateveryonehastheirpassports.• Donotwaitformorethanfiveminutesafterthescheduleddeparturetime.Thisisespeciallyimportant

onthistourbecausethetraingenerallywillnotwaitforusandwecannotcausethewholegrouptomissthetrainforafewlateguests.

• Beforeyouleavethedock,counttheticketsandmakesurethenumbermatcheswiththenumberofpeopleinthevan.Checkoutwiththeshoreexandconfirmhowmanypeopleyouareleavingwith.

TRAINTRANSFER-ATTHETRAINDEPOT:• TheFrasertraindepartsfromtheSpringStreetdepot.• Whenyouarrive,pullupandparallelparknearthefrontofthetrain.Wearegenerallyinoneofthe

firstfewcars.• Youmustmanageyourgroup;therecanbealotoftraffic.• Ifthetrainisnottherewhenyouarrive,everyonemuststaybehindtheyellowline.Thereisared

benchareathatisgoodforwaiting,otherwisegatheryourgroupjustofftheroadorhaveeveryonestayinthevanuntilthetrainisreadytoload.

• CheckinwiththeWhitePassstationmanagerpresenttofindoutthecarnumberforourgroup.• Gathertheclientsinfrontofthetraincar.Onlyloadpeopleontothecarwhenyouaregiventhego

aheadfromthetrainstaff.• Countheadsandcheckthewaiverformtomakesureallhavesigned.Writethecarnumberonthe

waiverformfortheguides.Leavethesignedwaiverinthevanforthetour.TheleadguidewillcheckthewaiveronthewaytoFraserStationandverifythenumberofparticipantsonthetourtothosewhohavesigned.Ifyouaremissingwaiversignatures,notethatontheform.


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Donottellpeoplethatthereisabettersideofthetraintositon.Thereareviewsoutthebigwindowsonbothsides.Theyarealsowelcometogetoutonthefrontandbackplatforms.

Loadtoonesectionofthetraincar(frontorback),asweoftensharethecarwithothertourcompanies.AskeveryonetousetherestroomonthetrainbeforeitarrivesatFraserStation,astherewillbealongline

upatthestation.Thetrainrideisabout1.5hrs.TOURPREPERATIONISSAMEASFORKLONDIKEBICYCLETOUR• FortheTrainandBike,thedeparturetimeonthescheduleisthetimethatthegroupshouldleavethe

yard.Sincethedockpickuphasalreadyhappened,thegroupheadsstraightupthehill.• YoumustclearCanadacustomswithjusttheguidesinthevanbeforeturningbackandparkingat

FraserStation.FRASERSTATION(15MINUTES):• YouhavetobeparkedatFraserStationbeforethearrivalofthetrain.Parkbehindbusespointed

towardtheexitandleaveasmuchroomaspossibleforturningbuses.• Theleadguidegoestothetraintomeettheclients–rememberwhichcartheyareinorcheckfora

noteonthewaiver.Thetailguidewaitsinthevan.• Doublecheckthatthewaiversarecomplete.Ifnot,dothatfirstthingwhenguestsarriveatthevan.• Beforeleavingthestation,countthenumberofclientsinthevanandmakesurethenumbermatches

withthenumberwhoboardedthetraininSkagway.

VANRIDE(15MINUTES):• Driveslowlyaroundthestationareaandexpectbuses,trainsandpeopletojumpinfrontofyou.The

leadguidestartsadialogwithclientsasyouheadoutoftheparkingareaforthesummit.TOURPROCEDURESARETHESAMEASFORKLONDIKEBICYCLETOURTRAINANDBIKETIMINGDETAIL:

8:55AMDeparture 2:00PMdeparture

<transfer>Clockinfortransfer: 7:10AM 12:10PM

<transfer>Departshopfordocks: 7:15AM 12:15PM

<transfer>Departdockfortrainstation: 7:40AM(7:45latest!) 12:40PM(12:45latest!)

Traindeparts: 8:00AM 1:00PM

Guideclockintime(sologuide/2guides): 8:40AM/8:45AM 1:45PM/1:50PM

DriverclockIn: 8:50AM 1:55PM

*DepartureTime*(leaveyardforFraser) 8:55AM 2:00PM

TrainarrivesinFraser(approx.): 9:45AM 2:45PM

Driverreturnstoshop(approx.): ~11:15PM ~4:15PM

Arrive@shop,endoftour: ~12:00-12:10PM ~5:00-5:10PM


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TOUROVERVIEW:RainforestBicycleTourTheRainforestBicycleTourtakesplaceneartheoldDyeatownsite.WehaveapermitfromtheNationalParkServicetoguideinthearea.Thistourisarelaxing5to6-milerideonflatdirttrails.Guidingthetoursuccessfullyrequiresadeepknowledgeofthegoldrushhistoryandplantsandwildlifeinthearea.GENERALINFO:• Ourpermitrequiresthegroupsizenottoexceed12,includingguides.Foranytourswithover10

guests,theguidesmustsplitthegroupandrun2smallertours.• Passportsarenotrequiredforthistour,anditisagoodoptionforfamilies.Ourminimumageis10.• Thetourrequires1guidefor2-6guests,and2guidesfor7+guests.• Thereisnodedicated‘driver’forthistour.Thetailguidedrivesthevanforlargergroupsandthelead

guidedrivesforsmallergroups.Thevanislockedandleftatthestartpointofthetour.• Totaltourtime“docktodock”is3hours.SeeTOURRESPONSIBILITIESsection(p.5)forclock-intimingandpre-triptourpreparationduties.• Youmustleavetheshop25minutespriortodeparturetimetoheadtothedockandpickup

passengersfromthecruiseships;wearerequiredtocheckin20minutesbeforedeparture.• Notethatindependentpassengersmeetattheshop.Ifyourtourdepartsbeforetheshopopens,leave

thetailguidetomeettheguestsoraskmanagementtomeetthemwhileyoupickupfromthedock.• Theguidesshouldalsobringbearsprayandbinocularsforthistour.Signthemoutfromthetourshack

andputtheminyourtrunkbag.Remembertoreturnthemafterthetour!PICK-UPPROCEDURES:• Themainchangetothepick-upproceduresforthistouristhatyoumaybegoingdowntopickup

guestssolo.Thinkaboutwhereyouwillparkbasedonthedockyouaregoingto.Itmaybenecessarytoaskamangertojoinyou,ortoleavethetrailerandpickitupasyouheadoutoftownsothatyoucanparklegallywhilepickingupthegroup.

• Onceparkedatthedock,thetourpickupproceduresarethesameastheKlondikeBicycleTour(seepage12.

• Ifyouarepickingupthegroupsolo,eitherkeepthemwithyouastheyarriveordesignateaplacetowaitandsendthemthereuntiltheentiregrouphasarrived.

CheckoutwiththeShorexbeforeleavingandconfirmthatyouhaveeveryone.Ifyouaremissinganyone,

makesuretheyareawareofthisandknowthatyouareleavingwithoutthem.VANNARRATIONANDDRIVE(APPROX.20MINUTES):• Atthescheduleddeparturetime,youshouldbeleavingthedock.Driveslowlyaroundthedockarea

andexpectbusesandpeopletojumpoutinfrontofyou.• Ifyou’renotsure,checkwithbasetoseeifticketsneedtobedroppedoff,orifanyoneelseneedsto

bepickedupbeforeleavingtown.• Theleadguidestartsadialogwithclientsimmediately–usethePAunlessthereisasmalltourwithno

oneinthebackseats.(Re)introduceyourselfandtheotherstaff.Giveanoverviewofthetour.• Thedrivermustpayspecialattentiondrivingintown.Thespeedlimitintownis25MPHandthewidth

ofthetraileriswiderthanthevan!Paycloseattentiontocorners,approachingvehicles,passingbikesandpeople.STOPifyouarenotsureofclearance.


p.20

• GiveageneraltownhistoryasyouheadoutStateSt.andtransitiontoothertopicsasyouheaduptheroad.It’sespeciallyeffectivetotimethingsyoudiscusswithexamplesthatcanbeseenoutthewindow.

• Onceoutoftown,thedriverturnsontheDyeaRoad.• Drivecarefullyandwatchyourspeedandyourtrailer.Thisisadirtroadwithfewguardrailsandonly

spacefor1vehicleinsomespots.Pulloverfartotheright(watchingyourtrailertiresothatitstaysontheroad)foranyapproachingvehiclesiftheroadistoonarrowtopassregularly.

• DrivetotheChilkootTrailheadparkingarea,makeaU-turn,andparkfacingbackthewayyoucame.Pullfarenoughforwardtoallowmorevehiclestopullinbehindyou.

• AsDyeacomesintoview,showthewaterbottleanddescribeourdonationprogram,thenexplainthestartoftourprocedurestotheguests.SeetheKlondikeBicycleTourforasample(page13).

CHILKOOTTRAILTURNOUT(15MINUTES):Keepwithinthistimeallotmenttoallowenoughtimeontheride.Thisisthemostimportantplacetobea

leaderandkeepyourgrouporganized!• Theleadguidecheckstheclientsforbicyclehelmetfit.Youmustdemonstratehowtowearitand

adjustthestrapssothatthehelmetfitsovertheforeheadanddoesnotridebackontheirhead.• Handoutraingear,gloves,andrubberbands.Ifpeopleareoutfittedintheirownrainwear,thatshould

besufficient.• Thetailguideunloadsandlinesupbikesbysizedirectlyfromthebackofthetrailerwhileclientsare

gearingup.Whendone,helptheleadguidewithhandingoutgear.• Thetailguidebringsoutthewaterbottlecrate,collectsthemoney,andtalliesdonations.Placethe

moneyinthepouchwiththewaterbottleform.• ThetailguidegivestheRF&TABIKEORIENTATIONverbatim.Notethatthishasaslightlydifferent

wordingthantheKL&TBBikeOrientation,astheridingisdifferent.• Theleadguidegetspersonallyreadyforthetour.Whentheorientationiscompletedbothguidesfit

theclientstothebikesandgivethemachancetotestridethebikes,watchingoutforvehicles.• Theguide(s)takecareofloadingunusedbikesbackonthetrailerandmakessureeverythingistied

downwithnolooseitemsleftonthetrailerorintheturnoutbeforetheyheadout.Cableandlockunusedbikesontrailer.

• TheleadguidegivestheRF&TASAFETYTALKverbatim.Makesureyouhaveeveryone'sattention.• Assoonasthesafetybriefingisfinished,thegroupcanstarttheridetowardthetownsite.RIDE(110MINUTES):• Again,ifover12totalriders,splitintotwogroupsandstaggerstops.Starttherideslowtoevaluate

riders,withnotailguidewatchforstragglers.Iftwogroups,keepincontactonradiosoyoudon’toverlap.

FirstStop-ChilkootTrailheadorDyeasign(beforestartingtheride).Pointouttrail,talkabouthistoricaluse.Givetrailinfo.Pointoutourrouteonthemap.SecondStop–SlideCemetery,10-15minutes.Talkabouthistoryoftheincidentandavalanches.ThirdStop-Townsite/falsefront,10-15min.Showhistoricalphotos.Talkabouttownhistory,forestsuccession,naturalhistory,etc.Walkbikesoverfootbridgeifanyunsureriders.FourthStop.Tidalflatsview(intownsite)-5min.Pointout,wildflowers,ChilkatMtnviews,TaiyaInlet,etc.


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• AdditionalstopscanbemadeforviewingspawningsalmoninAugustatNelsonBridge,andatMaPullen’sBarn.Onlyusetheseadditionalstopsifyouaremanagingyourtimeeffectively.

CHILKOOTTRAILTURNOUT(5-10MINUTES):• Meetbackatvan.Thankfolksforridingwithus.Loadbikes,collectrainwear,hatshelmets,gloves,

rubberbands.Makesureallgearissecuredandnothingislyingonthetrailerbeforeyoudriveoff.• IfsameguidesarereturningtoDyeaforanothertour,trailercanbeleftwithbikeslockedinthe

turnout.VANRIDE(20MINUTES):• DrivecarefullyontheDyearoad.Lessformal‘spiel’:solicitfollowupquestions,smalltalk,etc.Asyou

near5thAveaskiffolkswanttobedroppedoffintownorbackatthepier.

ENDOFTOUR(15MINUTES):• Makeastopinfrontoftheshop,andseewhowantstogetoffintown.RAINFORESTBICYCLETOURTIMING: 8AMDeparture: 11:30AMDeparture 12:45PMDeparture:

Guideclockintime(sologuide/2guides):

7:15AM/7:20AM 10:55AM 12:10PM

DepartSCshopfordock: 7:35AM 11:05AM 12:20PM

*DepartureTime*(leavedockwithguests)

8:00AM 11:30AM 12:45PM

Leavetownsitetoreturntovan: 9:50AM 1:20PM 2:35PM

Arrive@shop,endoftour: 10:40AM 2:25PM 3:25PM


p.22

TOUROVERVIEW:TripleAdventureTourTheTripleAdventureTourisacombinationofourRainforestBicycleTourwithaHike&FloatTouroperatedbySkagwayFloatTours.Thistouris5.75-6hoursinlengthfortheguests.Forus,thetourisrunexactlyliketheRainforestBicycleTour.It’simportanttowatchyourtimingclosely,asweneedtomeettheSkagwayFloatToursguideattheChilkootTrailheadataspecifictime.OncetheguestsmeettheHike&Floatguide,wecanfinishpackingupourriganddrivebacktotown.IfalltheguestswereontheTripleAdventure,thevanwillbeempty.WedoregularlycombinetheRFandTAtours,soyoumayenduphandingoffafewpeopletoSkagwayFloatToursanddrivingtherestbacktotown.TRIPLEADVENTURETOURTIMING: 8AMDeparture: 12:45PMDeparture:

Guideclockintime(sologuide/2guides): 7:15AM/7:20AM 12:10PM

DepartSCshopfordock: 7:35AM 12:20PM

*DepartureTime*(leavedockwithguests) 8:00AM 12:45PM

Leaveflatstoreturntovan: 9:50AM 2:35PM

MeetSgyFloatguide@van: 10:10AM 2:55PM

Arrive@shop,endoftour: 10:40AM 3:25PM


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TOUROVERVIEW:YukonbyBikeTourTheYukonbyBiketourisnotcurrentlysoldonboardanycruiseships,sowegenerallyonlyhaveafewdepartureseveryseason.Thistourtakesmostofthedayandwilllikelybetheonlytourthatyouwouldguideinthatday.Therideisgearedatroadridersandpeoplethatwanttogetalittlemoremileageandmoreofaworkoutthanourothertoursoffer.GENERALINFO:• Thistouruses1Driver/Guidefor2-4riders,and1Driverand1Guidefor5+riders.• Thistourusuallyincludesamorningtrainride,whichfollowsthetraintransferscheduleoftheWhite

PassTrainandBikeTour.• UponpickupatFraser,thegroupheadsintheotherdirection(towardCarcross/Whitehorse)for30+

milesofsupportedroadriding.• Totaltourtimeis7.75hoursincludingthetrain,6.75hourswithout.PREPERATION(30MINUTES):• Showup40min.beforeTOURDEPARTURETIME.Showup50min.priorifgoingsolo.• Thistourincludeslunch,whichshouldbepickedupthemorningofthetour.• Inadditiontothenormaltourgear,wealsobringthecooler(forlunches),the5-gallonbluejugfor

extrawater,thefullroadtoolkit.• LeadGuidepreparestourgear(helmets,gloves,raingear,rubberbands,bugspray,firstaid,repairkit,

tirepump);checkspaperwork(waiver,safetytalk).• Driverfillswaterbottles,waterjug,washesvan,inspectsvehicle,andretrievesbikerackfromshop.• Preparepersonalgearandvanwithwaiversheet,tourpaperwork,waterbottles,andsignforthepick

upatFraserStation.MEETGUESTS(15MINUTES):• Guestsmeetatshop.CheckforPassports,fittobikes(roadorhybrid),andloadbikes.Haveguestssign

waiverandplaceinshop.• Theleadguidemustalwaysverifythateveryonehassignedthewaiverbeforethebikingportion

begins,thencheck“WaiversCompleted”andsignoffontheTourActivityChecklist.TheChecklistgoesbackinthevanattachedtotheticketsforthedrivertodelivertotheticketbininthetourshack.

VANTOUR(45MINUTES)orTRAINRIDEFORCLIENTS(1.5HR):• DepartshopandheadupKlondikeHighwaytoLogCabinparkingarea.NarratewiththePAandgivea

touralongthewayandgettoknowyourgroup.Ifclientsareonthetrain,pickupatFraserStationandcontinuetoLogCabinparkingarea.

TOURSETUP(15MINUTES):• AfterarrivingatLogCabin,unloadbikesandgiveabicycleorientationandsafetytalk.Havepeopletest

theirbikesonthesectionofroad.Usecautionifbikinginthegravelturnout.RIDEPARTI(2hours):• Driverstaysbehindgroupuntiltheyareoutofsight.Afterwards,thedriverridesaroundthegroupand

waitsapproximatelyevery3milesinaturnout.Driverisavailableforridesorwater.• Stopscouldbemadeat–

o YukonSuspensionBridge(Mile2.2)


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o TutshiLakeOverlook(Mile8.8)o BoatRamp(Mile13)o PullOut(Mile16.5)–Thisisnecessaryifpeopledonotwanttoridethelargesthillofthetrip.

Thisstopcanalsobeusedforlunch.RIDEPARTII(2hours)• Afterregroupingatmile16.5,theridecontinueswithstopsavailableat–

o YukonSign(Mile23)o BoveIsland(Mile32)

• TourendsinCarcross(Mile38)• Lunchcanbeeatenonthewayatabout12–12:30.Inthevanifitisrainyandwindy.ENDOFRIDE(15MINUTES)• RegroupatCarcrossandloadbikesontorackwhilepeoplevisitthevisitorcenter,coffeeshop,etc.VANRIDETOSKAGWAY(1hour)• VanridebacktoSkagwayandcruiseshipdock.ENDOFTOUR• Returnbikestorentalrack,cleanoutvanfortrash,tallywaterbottledonationform,returnwaterjug,

coolerandrepairkit,vacuumandwashthevan,returnkeysandclockout!GENERALTOURTIMING:• TheLeadGuidewillusuallybeonthetransfertomeettheguests.Asthistourisgenerallybooked

directly,theguestswillshowupabout7:30AMandshouldbefittobikesbeforebeingtakentothetrain.

8:15AM Guideclocksin(8:20with2guides)8:40AM Meetguestsatshopandfitbikesiftheyarenotonthetrain.8:55AM Departyard9:40AM PickupguestsfromtrainandcontinueontoLogCabin10:00AM ArriveLogCabin10:15AM DepartLogCabin~12:00PM Ridersarriveat16.5-milereststop2:00PM LatesttoarriveCarcross,leaveby2:15PMheadingbacktoSkagway3:15PM ArriveSkagway,dropguestintownoratdock4:00PM Clockoutaftercleanup


p.25

SAFETYPROGRAMTheSafetyProgramatSockeyeCyclecanbebrokendownintofourmainelements–preventativesafety,capableresponse,informedconsent,andshop/vehicle/illness.Safetyrequirestrainingstaffefficiently,attentiontodetail,andconstantevaluationandfeedback.1. PREVENTATIVESAFETYPreventativeSafetyisthecornerstoneofoursafetyprogram.Therearefourelementstopreventativesafety:

a. GearInspection:i. MorningInspection:Everymorningtheleadguidewillinspectthebicyclesbefore

leavingforthefirsttouroftheday.ii. SummitInspection:Whileunloadingbicycles,thetailguideanddriverwillagaininspect

thebicycles,payingspecialattentionthateverythingissecurelyattachedandthebrakesarefunctioningtostopeachwheel.

iii. ShopInspection:TheLeadMechanicorShopManagerwillensurethatthemechanicalstaffinspectsbikesonaregularscheduleandpartsarereplacedasneeded.Themechanicalstaffwillkeepalogofallinspectedbicycles.

iv. StaffTraining:Eachguidemustbetrainedinbicycleinspectionandbasicmaintenance.v. Bikereplacement:Bikesthatarefoundtohaveanissueareimmediatelyflaggedand

broughtintothemechanicalstaff.b. RiderEvaluation:

i. BikeTesting:Eachguestisgiventheopportunitytotestrideabicycleatthebeginningofthetour.Duringthistime,theguidestaffwillobserveandevaluateeachrider.Guidesmustensurethatparticipantsactuallyridetheirbicycles.

ii. VanRides:Ridersthatappearunabletocompletethetoursafelyaretobegivenarideinthevan.Tryandmakeittheparticipant’sdecision,butultimately,theleadguidemustdecidethatallridersappearabletocompletetheridebeforedeparting.

iii. SafetyTalk:Opportunityisgivenduringthesafetytalkforavanride.iv. VanFollow:TheVanwillfollowthegrouptothefirststopasasafetyprecaution,and

willbeavailableforridesthereaswell.Thevandoesnotfollowfortheentiretourinmostcases,butisavailableatanytimebyradioforpickups.

c. SafeRiding:i. FirstSection:Thefirstsectionofthetourisforriderevaluationandwillbebikedata

slowerspeed.OntheKlondikeandTrainandBikeTours,guidesmaygraduallyincreasespeedto15MPH.Afterthefirstsection,ifthegroupisable,themaximumspeedforthetourwillbekeptbelow25MPH.LeadandTailGuideswillcommunicatetodetermineanappropriatespeedbasedoneachgroupsability.

ii. HazardMaps:Eachguidewillmakeahazardmapoftherouteduringtraining,identifyingpotentialareasofconcern.

iii. “DangerSpots”:Eachguidewillbemadeawareofpotentialdangerspotsonthetrip-1. Steeperdownhillsections2. Sharpturns3. RoadDebris/GravelShoulders/GuardRails4. Turnoutsonothersideofroad5. Vehicles6. Roadsidedistraction(e.g.scenery,waterfalls)


p.26

7. Areasofridercomplacency(e.g.mergingfromrightinsteadofleft)iv. RidingSafetyPrinciples:

1. Toursridesingle-file,withfivebikelengths,30’,betweenriders.2. Passingisnotallowedontour.Stopping,unlessatadesignatedstop,isnot

allowed.3. Thetourridesontherightsideoftheroadinthevehiclelane,awayfromthe

gravelshoulderandguardrail.4. Guidetoguideradiocommunicationandhandsignalsareusedtonotifygroups

aboutapproachingtrafficandcrossingtheroad.v. MinimalRequirements:

1. GuidetoGuestRatioiskeptat1:6.Tailguidesareplacedontourswithmorethan6people.

2. MinimalAge/Height/Weight-ForKlondikeandTrainandBikeTourtheminimalageis13.OntheRainforestBicycleTourtheminimalageis10.OntheYukonbyBikeTourtheminimalageis16.Oneverytourtheminimalheightforafull-sizebikeis4’6”andthemaximumweightis300lbs.

vi. WeatherProcedures:Tourswillbecancelledinthecaseofextremeweatherincludingveryhighwindsorverylowvisibility.Tourswilloperateinmostregularweatherconditions,includingrainsomefog.Specialproceduresarefollowedforsafety:

1. TourStartingPoint–Tourswillstartloweronthepass,belowthemainfogline(aslowasBridalVeilFalls).

2. RidinginFog–Ifsmallsectionsoffogareunavoidable,guideswillridewithfrontandrearflashersontheirbikesandavanwillfollowthegroupwithhazardsandarooftopflasher.

d. ConstantEvaluation:i. SafetyReviews:tobeheldfrequentlyduringtheseasonii. IncidentReview:tobereviewedwithstaffwithanemphasisonpreventativemeasures.

2. CAPABLERESPONSEWhenanincidentdoesoccur,ourstaffmustbetrainedtorespondquicklyandeffectively.

a. GuideTraining:Allguidesaretobetrainedonincidentresponseduringtrainingweeki. Guidesmusthave1stAid/CPRcertifications.ii. Guidesmustcarry1staidkitsandradioswiththemontour.iii. Vansmustbeequippedwithfirstaidkits,emergencyblankets,andradios.

b. EmergencyProcedures:Emergencyproceduresarespelledoutspecificallyforbothguidesandmanagersonduty.

i. IncidentsarerankedasLow,Medium,orHighpriority.ii. Guidesaretrainedtoassesstheincident,communicatetheincidenttoensurerapid

response,andtosecuretheincidentscene.3. INFORMEDCONSENTInformedconsentmeansthateveryriderisinformedaboutthepotentialrisksandhastheopportunitytobothtryoutthebikebeforebeginningtheride,andtooptoutofridingabikeinfavorofavanrideatanytime.Thissectionincludesthestatementsandpaperworkthatallguidesmustcomplywithoneverytour.

a. WaiverSheets:WaiverSheetsmustbereadandsignedcorrectly.


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i. Allwaiversheetsarehandedtotheguestswiththescriptsideupandtheyareinstructedto‘readandsign’thedocument.Thedocumentoutlinespotentialrisksandsigningconstitutesa‘ReleaseofLiability.’

ii. Participantsmustsignonenameandsignatureperline(6persheet);contactinformationmustbeaccurate;pre-existingmedicalconditionsmustbenoted;andtouranddateinformationmustbewritten.

iii. Waiversheetsaresignedinthevanduringthetourpickupandoverseenbythetailguide,thenreviewedbytheLeadGuidebeforethebikingportionofthetour.

iv. OntheTrainandBiketransfer,staffshouldgetallwaiverssignedbeforeboardingthetrain.Ifnot,anotemustbemadetoensurethatthewaiveriscompletedattheFraserpickup.

v. Noonemayrideabikewithoutreadingandcompletelyfillingoutthewaiversheet.Editingorchangingthewaiverlanguageisnotpermitted.

b. SafetyTalk/BicycleOrientation:Theseareoralstatementsthatconveybasicinformationaboutcyclingandtherouteandmustbegivenverbatim.

i. Bicycleorientationmustbegivenverbatimwiththedemonstration.1. Afterbeingorientedtothebikes,guestsaregiventheopportunitytopickabike

andrideitaround.Guidesmustvisuallyensurethatallguestsridethebikeandtestoutthebrakesbeforemovingontothesafetytalk.

ii. SafetyTalksmustbereadfromthesheetandnotadlibbedtoensurethatallstatementsaremadeinatimelyfashionandallinformationiscommunicatedclearly.

c. TourDescriptions/Shore-ExStaffTraining:TheTourManager,OperationsManager,orGMmustmonitorthetourdescriptionsonboardandontheSockeyeCyclewebsitetomakesurethatnomisleadingstatementsaremade.Moreover,theymustensurethatthecruiselinesalesstaffisconveyingthecorrectinformation.

4. VEHICLE/SHOP/AIRBORNEILLNESSInadditiontoourtoursafetyyoumustalsobeawareofvehicleandshopsafetyandairborneillness.

a. ShopSafety:Ourshopenvironmentisalsopotentiallyhazardous,whichcanbemitigatedthroughpreventativeprinciples.Guidesmustbetrainedonthesehazardsandalsodevelopahazardmapoftheshopareathatincludesthefollowing:

i. Trip/ImpactHazards–tarpropes,bikes,trailersii. SlipHazards–trailers(metalareas),wetfloorsiii. FallingHazards–heavybikeboxes,toolsiv. ChemicalHazards–bleach,oil,vehiclelubricants,etc.

b. VehicleSafety:Guidesmustbetrainedinthecorrectoperationofacommercialvehicle,federalDOTregulations,andtrailersafety.Guidesmustbetrainedon:

i. SpeedLimits–intown,onhill,specialareas(Bridges,RRCrossings)ii. BackingupVansandTrailersiii. DOTRegulatedInspectionsiv. UseofEmergencyEquipment

c. AirborneIllness:CruiseshipsoccasionallycarryNorovirus–agastrointestinaldisease.Topreventthisvehiclesandbikesmustbesterilizedduringoutbreaks:

i. Wearenotifiedof‘CodeRed’situations,wherethereisaNorovirusoutbreakonboardaship.Peopleontheshipshowingsymptomsarequarantined,butextracareshouldbetakenwithotherguestsfromtheseships:

1. HandWashing–employeesmustwashhandsthoroughlywithfriction,warmwater,andsoap.


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2. BleachSolution–employeesmustwipedownhardsurfaceswithamixtureofbleach-watermixturesof1:100.

d. WorkersComp:StaffmembersthatareinjuredwhileonthejobareeligibleforWorkersCompensationcoverage.It’simportantformanagementtobenotifiedwithin24hoursofanyinjurywhileonthejob,sothatpaperworkcanbecompletedforourinsurancecompany.


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BIKEORIENTATIONTheBikeOrientationisanimportantaspectofoursafetyprogram.Thoughmostpeoplehavesomeridingexperience,somefeaturesofourbikeswilllikelybenewtomostriders.It’simportanttomemorizethisscriptsothatyoudon’tmissanypoints.TherearedifferentBikeOrientationsfordifferenttours.Themostcommon(KL&TB)isbelow.Thismustbereadverbatimwithdemonstrationsgivenwherenoted.MayIhaveeveryone’sundividedattentionplease?Itisveryimportantthatyoufollowtheseinstructionsforproperoperationofthebicycle.Keepbothhandsonthehandlebarsatalltimes,youreyesontheroadandthebicycleinfrontofyou.Selfie’sorone-handedvideoisnotallowedwhileriding.Donotturnaroundtolook,ortalktosomeonebehindyou.Ifyoudoyoumayfindyourselfveeringofftheroad.Wewillberidingontherightsideoftheroad,stayingjusttotheleftofthewhiteline.Therightbrakeleveroperatestherearbrakeandtheleftleverthefrontbrake.Youshouldgentlydepressbothleverstocontrolyourspeedorstop.Donotjamonthebrakeleverstostoporslowdown.Ifyoudoyoumayfindyourselfflyingoverthehandlebarorskiddingout.(Demonstrate)Makesurethatyoucometoafullstopbeforeputtingyourfeetdown.Brakerotorsgetveryhot(pointout).Avoidtouchingthemorbrushingyourclothingagainstthem.(Notetypeofshiftersonthebikebeforegivinginstructions).Tochangegears,pushwithyourrightthumbforaneasiergear,lessresistanceandpullwithyourforefingerforahardergear,moreresistance.Youmustbepedalingtoshiftgears.Onlyusetherightshifter.Ifyouarefamiliarwithshiftinggearsonabikefeelfreetouseboth. Toadjusttheseat,openthequickreleaseleverlikethisandmovetheseattoaheightthatislevelwithyourhipsocket,thenclosetheleverlikethis.Iftheseatmovesafteryouclosethelever,letusknow.(Demonstrate)Makesureyoualigntheseatwithtoptubeofthebicycle.Ifthebikefeelstoobigorsmallletusknow.Whenyouaresittingontheseatyoumustbeabletotouchyourtoesontheground.(Demonstrate)Ifyouneedanyassistancewewillbehappytohelpyou.Afteradjustments,youwillridearoundintheturnoutareatopracticebrakingandshiftingbeforeweheadout.Pleasestayinsidethewhitelineintheturnoutandoutofthetrafficlane.NotetheletteronyourbikeframeforID.Makesurethatyouraisethekickstandbeforeridingoffandorientitdownhillatthestopstokeepthebikefromfallingover.Thebikesarelinedupfromsmallesttolargest.Standnexttoabikethatlookslikeyoursizeandwewillassistyouwithadjustments.Pleasereturnhereinafewminutesforasafetybriefingbeforewestarttheride.Afterthebikeorientation,theguestsridearoundintheturnout.It’scriticalthatallguidesandthedriverwatcheveryoneandareavailabletoassistanyonehavingissues.Ridersmayneedhelpwithadjustmentsorneedtoswitchtoadifferentbikesize.BeforemovingontotheSafetyTalkandstartingtheride,bothguidesmustbeconfidentthatallridersarecomfortableontheirbikeandabletosafetyridethetour.


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SAFETYTALKTheSafetyTalkisthatlastpieceofinformationthatiscommunicatedbeforetheridingbegins.Youmustreadverbatimfromthescript,andmakesurethateveryoneislistening.Ifpeoplearehavingtheirownconversationsornotpayingattention,pauseuntilyouhavealleyesonyou.ThemostcommonKL&TBSafetyTalkisbelow.Itmustbereadverbatim.

MayIhaveeveryone'sundividedattentionplease?Wewantyoutoenjoyyourride,sopleaselistencarefullytothefollowingsafetyprecautions.Youneedtounderstandthatyouareincontrolofyourownmotion.Youaretheoperatorofthebicycle.Itisyourresponsibilitytostayonthebicycleandontheroad.Pleasekeepbothhandsonthehandlebarsatalltimesandyoureyesfocusedontheroadandriderinfrontofyou.Youneedtostayjusttotheleftofthewhiteline,awayfromtheloosegravelshoulderandguardrail.Wewillberidingsinglefileatalltimes.Keepatleast30feetor10metersbetweenyourselfandtheriderinfrontofyou,andwatchforthatpersonslowingdown.Donotmakeanyabruptbrakingmaneuversorchangesinspeed.Ifyougrabthebrakeleversyoumaygoflyingoverthehandlebarorskidofftheroad.Wecannotallowanypassing.Youcanchangeyourpositionatoneofthestops.Ifthereissomeoneyouwanttowatch,havethatpersonrideinfrontofyou.Wewillbemakingfrequentstopsontherideforphotosandbreaks.Pleasedonotstopatanyothertimeunlessitisanemergencyoryouarehavingaproblemwithyourgear.Asyoubikealongwatchforlooserocks,gravelanddivotsintheroadsurface.Peoplethatwanttogoabitfastershouldbeinthefrontandtheslowerfolksshouldtakeuptherear.Wewillbewatchingoutforvehicles,butitisalsoyourresponsibilitytobeawareofmovingtraffic.Ifyouseemeflappingmyarm,(demonstrate)itmeansavehicleisapproachingandyoushouldmovetotheright.Iwillbeusingthesestandardhandsignals:(demonstrate)Leftarmbent,handupmeansrightturn,leftarmstraightout,leftturn,andleftarmdownpalmback,stop.Iwillassistyouincrossingtheroadtotheturnoutsontheoppositeside.Stayontherightsideoftheroaduntilyoureachme.Iwillwaveyouoverifitisclear,ifIraisemyhandspalmtowardsyou;stopwhereyouareuntilIclearyouacross.(demonstrate)Wewillberidingslowerandevaluatingyouonthefirstsection.Afterourfirststopwewillbeaveragingfifteenmilesperhourtherestofthewaytotown.Thegroupwillstaytogetherwith“GUIDE”intherearandmeleading.Ifforanyreasonyoufalloffthebikeorwefeelthatyouareincapableofcompletingtheridesafely,orwithintheallottedtimeframe,wewillcallavantopickyouup.Skagway'smedicalfacilitiesconsistofaclinic.Ifyouhaveaseriousaccidentyouwillgetmedi-vacedtothehospitalinJuneau,sopleasepayattentionandbecareful.Ifyouaretheleastbituncomfortablewiththistourforanyreason,werequestthatyouridedowninthevan.Thevanwillbefollowingustothefirststoptoseethateveryoneiscomfortable.Fromthereyoucanalsogetaride.Afterthefirststopwecontinuewithoutthevanintotown.“Anyquestions?Iseveryonecomfortablewiththebike?OK,let’sride!”


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RADIOPROCEDURESTheVHFradiosystemisusedforbusinesscommunicationinthefield.TheFCCregulatesandmonitorstheairwaves,includingours.Manybusinessesintown,USCustoms,andthepolicehavescannersandmonitorradiocommunication.Whenyoutalkontheradioitmustbeforbusinessonly.Youwilluseyourfirstnametocommunicatetoothers.Iftwopeoplehavethesamename,onepersonshouldusealastinitialoranickname,andkeepitconsistentthroughouttheseason.Theshop&officeinbothSkagwayandHaineshaveastronger,baseradio.Startwithyournameandendwithwhoyouarecalling,example"MatttoSkagwayBase,"respond,"ThisisSkagwaybase,goahead."Theradiosareprogrammedwithupto16channels.Theonesusedarethecompanychannels1and2.Stayonchannel1unlessyouaretoldtogotochannel2.Whenfinishedon2makesureyousay“backto1.”Alistofallthechannelsisnexttothebaseradio.Keepyourradiochattertoaminimumasweareallusingthesamechannelandonlyonepersoncantalkatatime.Ifyouhavemorethanafewwordstosaygotochannel2.Waitforacommunicationbreakbeforetransmittingsothatyoudon’t“step”onanothertransmission.Ifanemergencyarisescallthebasestationonchannel1andsay,“WehaveaXXXXXpriorityincidentgoto2.”Whenbaseresponds,“on2”giveadescriptionoftheincidentandwhatisneeded.Donotcommunicatesensitiveinformationonchannel1orgetintospecificsasalltoursandvanswillhearyou.Thebasecalls911onthetelephoneandrequestsanambulance.Ifyoucannotgetthroughtobaseonyourhand-held,trytohaveavanrelaythemessageforyou,orridetocustoms.Ifyouareinthevanandyouhearthatcallgotochannel2andrelaythemessage.Thehand-heldradiobatteriesneedtobemaintainedcorrectlyinordertoprovidepowerwhenyouneedthem.Theyshouldregularlyberundowntothepointwheretheywon'ttransmitbeforebeingrecharged.Theredlightwillblinkoritwillbeepwhendepleted.Youhavethreebatteriesthatyouareresponsiblefor.Theymustbelabeledwithanumberoryourinitials.Turnyourradioonwhenyouareworkingandoffwhenyouareinthevan.Alwayscarryachargedsparebattery.Thereareseveral"deadspots"onthetourswhereyoucan'ttransmitorreceive.Knowwheretheseareanddoperiodicradiochecks.Ithelpstopointtheantennainthedirectionoftown.KeeptheradiounderyourjacketinadverseweatherandclipthePTT(push-to-talk)microphonetoyourlapel.AlwayskeythePTTwhileridingwithyourlefthandwhilekeepingyourrighthandontherearbrake.Whenridingyourbike,havetheradiovolumeallthewayup.Ifyouarehavingproblemswitharadiobringittothetourmanager’sattentionandnoteitonthetourmaintenanceform.


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EMERGENCYPROCEDURES

Whenanemergencyarises,pleaseremaincalmandfollowtheseproceduresexactly.Makesurethatyouhavealltheequipmentandarepreparedtorespondtoanemergencyoneverytour.Continuallyreviewtheseproceduresthroughouttheseason,checkyourradios,carryachargedsparebatteryandknowthedeadspotswhereyoucannottransmit.Ifanyonefallsoffamovingbicycle,theycannotcontinueonthetour.Ifitisaminortipover,andaguidewitnessesit,andafteraprimaryassessmentitisdeterminedthatthepersonisuninjured,heorshemaycontinueriding(anexampleofthiswouldbesomeonefallingoverastheytrytodismounttheirbikeinaturnout).Forallincidents,takenotesandnotifymanagement.Documentationisrequiredonallsituationsinvolvingaclient,evenifthepersonisnotvisiblyinjured.

• Thefirstpriorityinanyincidentistodoaprimaryassessmentanddeterminetheresponseneeded.

o IntherareeventthatCPRisneeded,thisshouldbestartedimmediately.o Inmostcases,incidentratingandinformationcanbedeterminedandrelayedbyradiotoavan

ortobasewhileminoron-sitefirstaidisbeingadministeredasneeded.INCIDENTRATINGANDPROCEDURE:• Lowprioritypickup–Aclientistootiredtocontinueriding.Avanfrombaseisdispatchedoravanin

routetobaseisnotifiedtopickuptheclient.Thetailguidewaitswiththeclientwhiletherestofthegroupbikestobasewiththeleadguide.Thetailguideeitherridestocatchupafterthepickuportakesarideinthevantobasedependingonhowmuchtimehaselapsed.Neverleaveaclientunattendedafterarequestforassistance.

• Mediumpriorityincident–Aclienthashadamovingfallandisuninjuredormayhaveminorinjuries(generallyscratches,bruising)butafteraprimaryassessmentnoseriousinjuryisapparent.Avaniscalledforpickup.Managementwillnotifyshipstaffandtheguestsaretakenbacktotheship.Theincidentreportisfilledoutfromyournotesbythewitnessingguideandthemanageronduty.

• Highpriorityincident–Aclienthasfallenandinjuriesareapparent.Afterprimaryassessment,itmay

bedeterminedthatanambulanceisneeded.Thefirstguideonthescenecallsbase,andinacalmvoicesays,“Skagwaybasewehaveahighpriorityincident,goto2.”Makesurebaseisin2beforespeaking.Tellthemanagerrespondingfrombasethenatureoftheincidentandifanambulanceisrequired.

Notethatifyouareadriverandhearanotherguidetryingtoreachbasewithahighpriorityincident,stayofftheradio.Onlyonepersoncantransmitatatimeandthepriorityistoestablishcommunicationwithbasesothattheappropriateresponsecanbegin.Ifyouarepickingupthecallinavanandcanhearthatbaseisnotresponding,youcanlettheguideknowthatyoucanheartheircallandtrytorelaytobase.ThevanradioscanreachbasefrommostplacesontheKlondikehighway.Ifanambulanceisneeded,thefirstpriorityisthegetthemcalledandenroute.Aftertheyhavebeennotified,moreinformationcanberelayedovertheradio.Stayonchannel2forallcommunicationwithbase.


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GUIDERESPONSIBILITIES:• Thefirstguidetotheaccidentscene(usuallythetailguide)stayswiththeinjuredpersonuntilrelieved

byapersonwithhighermedicaltraining,management,ortheambulancecrew.Doaprimaryassessmentanddeterminewhatresponseisappropriate.Ifitisahighpriorityincidentandanambulanceisneeded,establishcontactwithbaseandhavethemdispatchtheambulanceasquicklyaspossible.

• Guide2(usuallytheleadguideordriver)makessuretherestofthetourgroupisofftheroadandsafeandbikesbacktoassistguide1withsecuringscenesafety.Theguidethatisnotworkingdirectlywiththeridermustwritedownalltheinformationpertainingtothescene,roadconditions,weather,writedownanythingtheridersays,orcommentsfromwitnesses.

• Donotmakeanyverbalcomments,statements,orassumptionsabouttheincident.Don’tmoveor

touchthebicycleunlessitisimpedingtraffic.Whenthemanagerarrivesgiveabriefingofonlywhatyouknow.Themanagerwilldothecrashedbicycleinspectionwithanotherriderorguideasawitness.

• Whenthevanarrivesonthesceneitshouldbeparkedabovetheaccidentsoastodiverttrafficaround,butnotblocktheroad.Turnoffengine,setemergencybrakeandactivateemergencyflashers.BringtheFirstAidkitandablankettotheguideadministeringaid.Assistwithreportsandtrafficorwithwhateverisneeded.Whentheambulancecrewarrivesgivethemroomtoworkandbereadytoanswerquestionsaboutthevictim’scondition.

• Whenmanagementarrives,oneorbothguidesmayberelievedandcantalktothetourgroupabout

continuingontheride.Offeravanridetoanyonethatwantsone.Ifanyoneisvisiblyupsettheyshouldrideinthevan.Oneorbothguidestakethegroupbacktobasebybike.Whenthegroupisnearingtheshop,radiomanagementtoseeiftheyneedtomeetwithanyone.Anyonewhowitnessedafallmayhaveawitnessstatementtakenifdeemedappropriatebymanagement.

• Formediumandhighpriorityincidentwheretheriderwasremovedfromthetour,managementwill

filloutanincidentreportwithoneorbothguidesafterthetour.Importantinformationincludeswhatyousaw,whatthepersonsaid,conditions,terrain,etc.Thisinformationwillcomefromyournotestakenonthescene.Bespecific,justtheknownfacts.Aftertheguidesarefinishedtheincidentreviewwiththemanagerattheshopitwillbedeterminediftheywillbeworkedbackinthetourrotation.


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SAMPLETOURNARRATION(BASEDONKLONDIKETOUR)Thisisanexampleofwhatatournarrationmightlooklike.Weencourageyoutodevelopyourowntour,basedonyourinterests,andtochangeitupregularly.Youshouldmentionabitabouteachofthe5-topicsoneachtour,buttherestisuptoyou.Youdon’tneedtobespeakingtheentiretime,allowingspaceforpeopletoreflectandaskquestionsisimportanttoo.Youshouldbeleadingtheconversation;sometourswillbelotsofquestionsandanswersandotherswillbemoreofamonologue.Thinkaboutwhatyouwanttotalkaboutforeachtourandsketchanoutlineinyourhead.Forthefirstweekortwoofleadingtours,usenotecardsforreferenceasneeded.It’simportanttotietopicstogetherwithasmoothtransitionbetweeneachtopic.Readyouraudienceandfindwhattheyareinterestedin.Refertoyourtrainingmaterialsandresearchothersourcesaswell,themoreknowledgethebetter.Onceeveryoneissettledinthevantheleadguidebeginsbybrieflyintroducingthemselvesandtherestofthecrew:“WelcometoSkagway,Alaska!I’mMatt,yourleadguide,SophieinthebackisyourtailguideandTaylorisourdriver.“WeareonourwayuptheKlondikeHighwaytotheWhitePassatanelevationof3292’.Therewewillhaveahelmetfitting,bikeorientation,geteveryonesetupwithabike,conductasafetybriefingthenretracetheroutewedrove,coasting15milesbacktoourshopon5thAve.Ifanyonehasanyquestionsorneedsanything,pleasefeelfreetoaskatanypoint.”Asyoudrivethroughtown,it’sagoodtimetosharesomeinformationaboutthetown,bothhistoricalandcurrentday.“AswedrivethroughdowntownSkagway,you’llnoticethatthetownstilllooksmuchasitwouldhavearoundtheturnofthe20thcentury,duringtheKlondikegoldrush.SkagwayisalsowithinthetraditionalhomelandsoftheTlingitPeople,whostillresideintheareatoday.Infact,thenameSkagwayisderivedfromaTlingitwordmeaning‘awindyplacewithwhitecapsonwater.’PointouttheWhitePass&YukonRouteTrainDepotandtheNationalParkServicebuilding(theoriginaltraindepot)ifyoupassthem.“TheKlondikeGoldRushNationalParkwasformedinthe1970’sandencompassesthehistoricaldistrictofdowntownSkagway,inadditiontotheabandonedDyeatownsiteabout10milesNorthwestofhereandasmallsiteindowntownSeattlewhereprospectorswouldhavedepartedfrominmanycases.“TheparkserviceownsmanyofthebuildingsalongBroadwayandaimstorestoreandmaintainthem.Insomecases,theyleasethebuildingsbacktoshopsoperatingmainlyinthesummer.Theyalsoofferafreeinterpretivewalkingtouroftown,whichishighlyrecommended.“Thegoldrushbeganwiththediscoveryofgold500milesnorthofhereonatributaryoftheYukonRivernearthesettlementofDawsonin1896.Whenwordgottothelower48ayearlater,SkagwayandtheneighboringtownofDyeabecameovernightboomtownswithpopulationsofbetween10,000and20,000people.Thesetwotownswerethedeparturepointsfortheshortestroutestothegoldfields.


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“AswedrivethroughtheresidentialpartofSkagway,youcanseethatwenolongerhave10,000+peoplelivinghere.Skagway’syear-roundpopulationisabout1100people,andthatincreasesto2500-3000summerresidentsatthepeakoftheseason.“Themainindustryhereistourism,SkagwayhostscruiseshipsfromlateAprilthroughearlyOctober,withabout1millionguestsvisitingSkagwaybycruiseshipeachsummer.Duringthattime,Skagwayisafast-pacedtownwithlotsofavailablework,andlessavailablehousing.Duringthewintermonths,townslowsdownbutdoesn’tshutdown.ThereisagrowingpopulationofyoungerfolksandfamiliesthatarechoosingthestayinSkagwayyear-roundfortheclose-knitcommunityandgreatschool.Theyear-roundjobshearinclude:theoreterminalanddeepwaterportfortrans-shippinggoodsuptotheYukonandminedmineralsfromCanadatomarketsabroad.Thebank,postoffice,hardwarestore,medicalclinic,municipalservices,liquorstore,mountainshop,grocerystore,generalstore,andusually1-2restaurantsandbarsstayopenyear-round.Additionally,mostofthelargertourism-basedbusinesseshaveatleastafewpeopleworkingtorunthingsintheoff-season.”PointouttheWPYRrailyardandtheSkagwayRiverasyoucrossthebridge.Atthispoint,youcandivedeeperintothegoldrushhistory,Skagway’shistorybetweenthegoldrushorpresentday,ortransitiontotalkingaboutTlingithistoryandculture,plants&wildlife,ornaturalhistory.“Aswestarttoleavetown,we’llbedrivinguptheKlondikehighwayandwe’llhaveviewsoftheWPYRrailroadlineontheothersideofthevalley.TherailroadroughlyfollowstherouteoftheoldWhitePasstrail,whichwasonewaythatthestampederssetofffortheKlondikeregionoftheYukonduringthegoldrush.“InthenextvalleytoourWest,thetownsiteofDyeawasatthebaseoftheChilkoottrail,traversingthesamemountainrangetoaccesstheKlondike.In1898,bothDyeaandSkagwaywerehostingtensofthousandsofstampedersseekinggold.ButSkagwayandDyeawerestrangegoldrushtownsinthesensethatgoldwasn’tfoundhere,orevennearhere.Thegoldfieldsareroughly500milesnorth,nearpresentdayDawsonCity,Yukon.Themostefficienttravelinthelate1800swasbywater,andtheWhitePasstrailoutofSkagwayandtheChilkootTrailoutofDyeaweretheshortbutdifficultroutesthatwererequiredforstampederstogetfromtheirsteamshipscomingupfromSeattleandSanFranciscoontotheYukonRiveratitsheadwatersinLakeBennett,about40milesfromourpresentlocation.Fromthere,theycouldfloatthelastfewhundredmilestoDawsonwithhopestostrikeitrich.“Thiswasthetougheststretchforthestampeders.NotonlydidtheyhavetohikethechallengingtrailsbuttheRoyalCanadianMountedPoliceweresoconcernedwiththehugeinfluxofunpreparedprospectorsthattheyrequiredeachprospectortobring1tonofsupplieswiththemtoenterCanada.Theywereactuallypostedatthesummitofthepassesonbothtrailswithscalestoweightheprospector’sgoods.Thismeanteachprospectorhadtohikethetrail30or40timestogettheirsuppliestoLakeBennett.Thechanceofanyonestampederstrikingitrichwasunlikely.TheNPSestimates100,000peopleembarkedfortheKlondike.Ofthoseonly40,000actuallyreachedtheKlondikeregionandhalfofthosestayedontoworkaclaim.300ofthosepeoplemademorethan$15,000ingoldandonly50kepttheirmoneyforanylengthoftime.“Goingbackfurther,beforethegoldrushera,thiswastheterritoryofthenativeChilkootandChilkatTlingitpeople,whocontinuetoliveintheareatothisday.TheTlingitpeoplecreatedahighly-developedhunterandgatherersocietywithsalmonbeingtheirmostimportantfoodsource.TheTlingit’sareexpertartistsespeciallywhencarvingandweavingandholdceremonialgiftgivingpartiescalledPotlaches.


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TheSkagwayvalleywastraditionallyusedmainlyforberrypickingandgoathunting.TheDyeaareatoourwestwasusedasasummerfishcamp,andatransportationlinkoverthenowfamousChilkoottrailtotradewithpeopleintheinterior.ThepermanentvillagesintheareawerecenteredaroundmoderndayHaines,about15milessouthofhere.Thelargestvillage,Klukwan,orthe‘eternalvillage’continuestothrivetoday,21milesupthehighwayfromHaines,onthebanksoftheChilkatRiver.Starttopointoutthenaturalandgeographicfeaturesoftheareaasthevanclimbsuptoscenicview.TheforestsweareviewingarepartoftheTongassNationalforest.TheTongassisthelargestNationalForestintheUnitedStatesandcovers80%ofSoutheastAlaska’sland.At17millionacres,itisroughlythesizeofWestVirginia.MostoftheconiferoustreesyouareviewingareSitkaspruce,thestatetreeofAlaskaThereisalsoWesternHemlockpresent.Youwillnoticethesizeofthetreeschangedrasticallyaswegainelevation.ThedeciduousorleafytreespeciesyouseearemostlyBlackCottonwoodwithRedAldergrowingonthesteeperslopes.TheseforestsarehometobothBlackandBrownbears.ThesebearsleavetheirwinterdensinthemountainsandeventuallymovedowntotheriverbottomstotakepartintheannualSalmonspawningrun.Itisimportantforthesebearstobuildupfatstoresbycatchingandeatinglargeamountsoffish.Theymovebacktothemountainstoforageonberriesinthelatesummerthenprepareforhibernationinthefall.Thediscardedsalmoncarcassesaretakenbyeaglesandotherscavengersandinturnfeedtheforestsastheyrotaway.Asweclimbthepassweenterthealpinehabitatofmountaingoats.Goatsarenaturalclimbersandexcelattraversingthesteepslopesabove.ThesevalleyswereshapedbyglacialactionduringtheWisconsinglaciationabout20,000yearsago.Aglacierisamovingriveroficethatcarvesthelandscapeasitmovesdownhill.Theglaciersinthisareaoncereachedanaltitudeof5,000’feetabovesealevel,higherthanthestartingpointofourbikeride!Theglaciersthatwestillseetodayaretheremnantsofthosethatexistedduringthelasticeage.YoucanseethecharacteristicU-shapeoftheseglaciervalleysifyoulookoutthewindow.Astheplanetwarmstheremainingglaciers,forests,andwildlifeofthisregionareunderstress.Alaskaisontheforefrontofhumancausedclimatechangeandtheeffectsarefeltherestrongerthaninotherpartsoftheplanet.Thepeoplesthatresideherehavealonghistoryofresiliencyandcreativityandareseekingsolutionstothemyriadofthreatstothearea.Youcanhelpuswithfindingthesesolutions.About2milesbeforethestartofthetourshowthewaterbottleandthelogos.WebelievethatAlaska’senvironmentisuniqueandworthprotecting.WeraisemoneyfortheSoutheastAlaskaConservationCouncilthroughourwaterbottleprogram.Thebottlesarefullofwaterandareavailableforeveryonetouseontour.Ifyouwouldliketokeepthebottle,wewillacceptat$3donationthatismatchedbyourcompanyandpassesontotheAlaskaConservationFoundation.TheACFworkswithlocalconservationgroupstokeepourstatepristineforfuturegenerationsandvisitors.Ifyouwouldlikeabottleandtomakeadonation,pleaseseemeatthesummit.Underyourseatisahelmet.Takeonewithyouwhenyouexitthevan.Afteryouexitthevanfollowmetothefrontofthetrailer.Wehaverainwear,glovesandarubberbandforyourrightleg.SophieandTaylorwillgetthebikesreadyandgiveyouabikeorientation.Afterthatyouwillridearoundintheturnouttofamiliarizeyourselfwithbrakingandshiftingthebike.Wewillthenmeetforasafetybriefing.Youcan


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leaveitemsinthevanandtheywillbewaitingforyouinourstoreattheendofthetour.Makesurethatyouhaveyourpassportandvaluablesonyourperson.WaitforSophietoexittherearbenchbeforeyougetupfromyourseat.Questions?”

Atthispoint,refertothespecificproceduresforeachtour.

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SOCKEYE CYCLE CO€¦ · SOCKEYE CYCLE CO – GUIDE TRAINING MANUAL p. 4 Mission Statement To promote bicycling as a means of recreation and transportation where people can interact