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This presentation was designed to help community-focused organizations elevate their social media marketing beyond the basics. From how to build a strategy, tips for content marketing, and tools to create/share better content, this presentation covers a wide variety of topics. Initially delivered to the Ohio Association for County Boards, government agencies that serve people with developmental disabilities, the presentation will help organizations look as amazing *online* as they are offline.
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Why Social Media is a Must
Heather [email protected]
prtini.com • @prTini
a fresh approach to community development:
Integrating Traditional and Digital PR
Photo source: http://www.flickr.com/photos/will-lion/2636903303/
innovate best practices
Our approach to social media:•Build an audience. Then, activate it.•80/20•If you’re not quick, you’re not relevant.
The basics:Program updatesBoard news & announcementsCommunity events
Dig deeper:IntentCustomer serviceCommunity relationsOutcomesCrisis communication
“People don’t buy what you do, they buy why you do it.”– Simon Sinek
[workshop]Why does your organization exist?Why do YOU believe in the mission?How can you convey they online?
Desired Outcomes:
Photo credits: Schoolhouse, Post-It, Line, Runner
activate &
accelerate
educate eliminate barriers
drive attendanc
e
start at the beginning: define the audience
Who? What? How?Why?Where
?When?
• Gender• Age• Education• Kids and their ages• Occupation
Who?
• Likes/interests• Reading materials• hobbies
What?
• How often do they want to hear from you?
• When are they online?• When are they reading?• When are they making a
buying decision?
When?
• Which online sites do they frequent?
• Where do they hang out with family/friends?
• Urban/suburban/rural/city?
Where?
• Simon Sinek “Start with Why”
• What do they want to hear from you?
• How does their intent align with Sports Medicine?
Why?
• How will you reach those people?
• What kinds of content will resonate with them?
How?
Personas•Name, face•Humanize through a photo•Write up a brief “story” that incorporates:
– Their persona – Value you provide to them– Their expectations of your organization
5-Step Social Media Strategy
“Planning without action is futile, action without planning is fatal.”
Be Strategic
Step 1: Identify goals & purposeStep 2: Create SMART objectivesStep 3: Research and listenStep 4: Develop a networkStep 5: Integrate online and offlineStep 6: Measure ROI and ROE
Step 1: Identify Goals & Purpose
[workshop]What are your social media goals?
Step 2: Create Measurable ObjectivesSpecificMeasurableAttainableRealisticTime-sensitive
Photo credit: Knickerstwist
Step 3: Research and Listen
• Who are you trying to reach? How are they using social media?– What are people saying?– Where are they saying it?
• Free online monitoring tools:– Google Alerts– Addictomatic.com– Netvibes– Hootsuite, Tweetdeck– Search.Twitter.com/Advanced
“If you’re always talking, you’re not listening.” – Chris Brogan
Step 4: Develop a Network
Choose the right toolsStart interacting
Create interesting contentFocus on strategy
Cultivate influencersPromote othersBe creative Share, share, share
Step 5: Integrate Online and Offline
• Cross-promote content• Balance traditional communication
and social media• Enhance media relations
– Talk to reporters on social networks– HARO
• Use offline tools to drive online efforts … and visa versa
Step 6: Measure
• Insights• Engagement
– Twitter followers, lists, retweets and link open-rates– Blog comments, traffic, inbound links– Facebook fans, wall posts and
likes/shares/comments– YouTube views, embeds on other sites
• [workshop] How do you measure effectiveness?
Community Development
“You have to earn the right to sell something in the same way you earn the right to ask a friend a favor.” – Renegades Write the Rules
You have to BUILD a community before you can ACTIVATE it.
tweetable tip:
content creation
Look at Thisvs Look at Me
Facebook.com/SummitDD
Works because:•community•visual•useful
Facebook.com/MayoClinic
Works because:•statistic•sharable image•tagged page
Facebook.com/SpecialOlympics
Works because:•image•timely•appreciation
Facebook.com/MayoClinic
Works because:•question•engaging •link to answer
Facebook.com/Oreo
Facebook.com/Oreo
Facebook.com/ColumbusMarathon
Works because:•timely•noticeable photo•engaging
content creation
Types of Content
• Text• Photos• Video• Infographics• Links to “repurposed” content• Other?
Challenges•How do you know what to post? When?•How do you balance engagement with message deployment?
[workshop]What are your content creation challenges?
content buckets
5-Step Process
1. List words and phrases you want to be associated with.
2. Identify the overall messages that need to be conveyed.
3. Brainstorm other subjects and themes that will attract and engage audiences.
4. Determine “umbrellas” that can contain messages and broader content.
5. Identify bucket areas that align with messaging, but are broad to support additional content.
Example:
• Innovation that works.• Relationship-driven business.• Cleveland (Ohio) Rocks!• Paving the way through leadership
& education.• Madison: Up Close & Personal
• Innovation that works.– Sparks Innovation Center– New innovative products (ours and partners)– Innovation outside the industry that we can
learn from
• Paving the way through leadership & education.– Innovation Roundtable– Social media whitepaper– Speaking engagements & training sessions
• Madison: Up Close & Personal– Employee interviews– Behind-the-scenes photos
Example:
• Infuse creativity into play.• Downtown is a cool AND family-friendly
destination.• Work hard, play hard in your own
backyard.• Empower wellness in the heart of the
city.• Green, urban spaces strengthen
communities.
• Infuse creativity into play.– Imagination Playground– Activities, crafts to entertain kids at home
(Pinterest)
• Downtown is a cool AND family-friendly destination.– Concert series– Movies in the park– Family Fun Days– Downtown festivals, events, activities
• Empower wellness in the heart of the city.– Fitness classes– Recharge during the day– Fitness tips– Healthy lunch ideas
Rapid Fire: Content Creation Tools
Instagram.com@Instagram
Why? Fastest-growing mobile network; visual storytelling
Tout.com @tout
Why? 15-second videos to repost on Facebook & Twitter
MadewithOver.com @MadeWithOver
Why? Simple, beautiful textography
Pitchengine.com@Pitchengine
Why? Social media news releases
Disrupt the status quo. Build awareness.
Acquire customers. Excel in the social world.
Increase sales. Innovate best practices.
Heather Whaling • @[email protected]
subscribe: bit.ly/prTini