Smart Buildings Informed Decisions

and Integrated Communications

Platforms

System silos with little integration HVAC Fire detection & hydraulics Access Control CCTV Power/Lighting Nurse call Water (TMV’s) Intercom Telephony

The Past

Legacy integration was difficult, with little cooperation between manufacturers, systems integrators had to use expensive middleware to extract strings of data from each system to get the functionality facilities were looking for.

Now most manufacturers communicate in the same language or at least provide an open API for integration.

Interoperability

A Building Management System (BMS) is a computer-based control system installed in buildings that controls and monitors the building’s mechanical and electrical equipment such as ventilation, lighting, power systems, fire systems, and security systems. A BMS consists of software and hardware;

The software program can be proprietary, using such protocols as C-bus, Profibus, etc.

Recently, vendors have collaborated and are producing BMSs that integrate using Internet protocols and open standards such as DeviceNet, SOAP, XML, BACnet, LonWorks, Modbus and KNX.

BMS

Current BMS

https://www.knx.org/knx-en/index.php

It is estimated that by 2020, 25 Billion devices will be connected to the internet.

IoT- How does it change things?

IoT is Big Business

Every Industry

Everything should send a message. Cisco has called it “IoE” Internet of Everything

Consumer Expectations of IoT

Wearables

Smart fridges

Smart TV’s

Home Automation

AR and VR

New ideas

Big Expectations

Consumer Devices

Consumer expectations push the limits of BMS.

BMS is no longer isolated and bound by the building.

Our costs to install will decrease and our access to information will increase.

A greater adoption of BMS or similar systems will increase buildings autonomy and efficiency. Smart shutters, temperature and lighting control etc.

More devices will be able to send messages about their status, i.e. on/off, temperature, pressure, flow/no flow etc.

What happens to BMS?

Enterprise View- New BMS

Not just BMS- Ecosystem Management

Annunciators, Pagers, DECT phones, Wi-Fi phones, Vocera, Android/Ios App, Email and SMS

Broadcast

Group

Individual

Location aware workflow

Automated Workflow

How does the message get out?

Broadcast was the first method of messaging where a single message was broadcast to a wide group of people, with no acknowledgement of the message i.e. “Room 21 Nurse Call” if everyone gets the message, it is easy for staff to assume that, “I am busy, someone else will attend to it”, making for a poor response times.

A typical pager message has a well known response by staff.

Broadcast

By sending the message to a specific group, response times improved. Now the thinking is that I am one of only 5 people that received the message, maybe I should do something about it but often the thinking is still, I am busy, I am sure someone else will get that!

No accountability.

Group

Further improving response times, I am the only one who received that message, maybe I should do something about it? But I am busy, if I wait long enough, it will escalate to someone else.

Limited accountability.

Individual

Directing messages to the “available staff”. Using RTLS, the system identifies where a staff member is and directs messages to staff that appear to be available, i.e. in a common area. If a staff member is in a Resident’s room, they are perceived to be busy and left off the initial call.

Potentially reducing travel time.

Location aware

By allowing the staff to accept or decline a message, you give them a voice.

I am busy, so I will decline and move the message onto a team member that is available. If all team members decline then the message is escalated to alternate teams or senior staff.

All accept/decline actions are recorded for reporting purposes.

I am accountable for my response.

Acknowledgement

By offering the staff the ability to acknowledge, accept or decline a message it puts the power back in the hands of the staff and improves response time further. By directing the call to the “next available” and then giving the staff the ability to accept or decline moves things along quickly and efficiently.

Accountable and efficient.

Bundling ideas

No Staff intervention.

BMS are able to link with suppliers via email, SMS or App

By using helpdesk software, service agents can be informed of a failure instantly.

With appropriate SLA, contractors can be available 24/7/365 to remedy a situation.

Finalising the case with software for completion.

Automated Response

Informed decisions based upon real data, no more guessing if a TMV is faulty, a dryer is overheating or a pump has failed.

Automated responses can save time and money.

Improved supplier relationships.

Reduced prolonged outages by being proactive and informed.

Happy staff and happy Resident’s

Outcomes

How will we interact with BMS or IoT in the future?

Voice is the next frontier. Interacting only by asking the question and allowing an AI personal assistant to respond.

Google https://youtu.be/2KpLHdAURGo

Amazon Echo https://youtu.be/KkOCeAtKHIc

Siri http://www.apple.com/au/ios/siri/

Cortana https://www.microsoft.com/en-au/mobile/experiences/cortana/

Blue Sky Thinking

Could Resident’s interact with a voice operated, in room assistant?

Controlling the temperature.

Controlling the blinds.

Controlling the TV and Lights etc.

Ordering meals.

Asking for assistance.

Video and voice conferencing with family and friends.

Can Resident’s Benefit?

A look at what is just around the corner.

Jibo

Questions?

Thank you