Sma010 Introduction Overview Part 1

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SAP Solution Manager TrainingSAP Solution Manager Introduction and Overview – Part 1

Welcome to the SAP Solution Manager Training of SAP Consulting.

This module will give you a short overview of how SAP Solution Manager supports all phases of the application life-cycle. Further more you will learn how SAP Solution Manager is integrable with third party products and how the work center concept of SAP Solution Manager can support you with your daily business.

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Learning Objectives

After completing this module, you will be able to:Provide an overview of SAP Solution Manager functionalityExplain SAP Solution Manager Work Centers

After completing this module, you will be able to provide an overview of SAP Solution Manager functionality and how third party products can be integrated within SAP Solution Manager. Furthermore you will be able to explain the concept of SAP Solution Manager work centers.

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1. SAP Solution Manager in Application Lifecycle Management2. SAP Solution Manager Extensions and Adapters3. SAP Solution Manager Work Centers

Agenda

In the first chapter we will start with an overview over the SAP Solution Manager functionality and how it covers the whole Application Lifecycle Management process.

In the second chapter you will learn about extensions and adapters, that enable SAP Solution Manager to use and support your work with third party and partner products.

The third chapter will describe the SAP Solution Manager work center concept.

So let’s start with the first chapter.

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Application Life-Cycle Management from SAP Provides a Comprehensive and Integrated Solution

According to the IT Infrastructure Library, Application Lifecycle Management covers the phases Requirements, Design, Build and Test, Deploy, Operate and Optimize.

SAP supports its customers in these phases with organization and process recommendations, and by delivering tools and services.

SAP Solution Manager and third party management tools in addition support these end-to-end Application Life-Cycle processes on a tool base. As you know from your project experience it is not sufficient just to offer a tool. A tool has to be backed up from an organizational side. Therefore SAP offers predefined organizational models, the E2E Solution Operations Standards and roadmap support.

In addition SAP supports you with service and support offerings for all phases of the lifecycle to provide you access to the SAP expert knowledge. To empower your workforce in the long run SAP also offers educational services, that takes the expert knowledge in your own team.

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Holistic approach Integration from project to solution

“Using the SAP Solution Manager tool is an excellent way of covering the live cycle of a solution. It enables us to control every step, from the design, to the realization to the IT operation of the system, and guaranteeing a full tracking and a very effective introduction of the system. We considered we obtained substantial benefits with this adoption, reducing TCO and above all we were successful to manage complex projects and edge operations”

Martin Flegenheimer, IT Director, Ferrero Germany

Projects

Solution

Roadmap, Blueprint, and Implementation

Change Control Management

MaintenanceManagement

Monitoring &Reporting

Application Incident Management

Testing Operations

SAP Solution Manager differentiates between projects and solutions.

In implementation, template or upgrade projects with SAP Solution Manager you probably already got in contact with SAP Solution Manager projects. Main functions in these projects are the definition of the business blueprint, the configuration and the testing of the documented solution before going live.

After the end of such a project the results can be transferred to a solution and used for operations, monitoring and reporting or maintenance management. Whereas the project focuses on the project members, the solution is mainly used by the administrators of the IT solution.

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Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Application Life-Cycle Management ALM Processes

Solution DocumentationCentral documentation of processes, system landscape, custom code, partner applications, …

Template ManagementStandardize configuration across multiple projects

Innovation ManagementDiscover and realize enhanced business functionalityAvoid disruption of business

Test ManagementChange impact analysisEnd-to-end test management

Technical OperationsCentral monitoring & alerting infrastructure Unique End-User Experience monitoringCentral administration tools

Change Control ManagementIntegrated quality managementSynchronized transports of various componentsControlled and documented adjustment of business processes incl. approval process

Maintenance ManagementManagement of corrective software packages

Business Process OperationsEnsure business continuityProvide Business KPIsBusiness process benchmarking

Application Incident ManagementIntegrated service deskInvolvement of partners in problem resolution Provide root-cause analysis for complex landscapes with diverse technology stacks

Application Life-Cycle Management provides processes to optimize business continuity and agility

Upgrade ManagementComprehensive project support for release transitions

Feedback from customers showed chronic challenges during the whole Application Life-Cycle that have to be solved. SAP addresses these challenges by providing processes to optimize business continuity and agility.

For instance, the implementation phase is supported by the processes Solution Documentation, Innovation Management, Template Management, Test Management and Change Control Management.

Operations is covered by the processes Application Incident Management, Technical Operations, Business Process Operations and Maintenance Management.

The process “Upgrade Management” marks the transition between the next cycle in the Application Management and the whole life-cycle starts again from beginning with the upgrade of a solution.

SAP Solution Manager offers support for all processes in Application Lifecycle Management. During this training, we will present the functionalities in detail.

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Solution DocumentationProcess View

Create technical landscape documentation

Create business process documentation

Hand-over to operations

Create solution documentation

Verify technical landscapedocumentation

Update solutiondocumentation

Verify business process documentation

Hand-over to operations

Documentation Type

GoalCentrally document and relate business processes and technical information of SAP and non-SAP Solutions ensuring transparency, efficient maintenance and collaboration

Documentation Scope

Solution Documentation

CapabilitiesTechnical Landscape DocumentationImplementation ContentProject Administration and Business BlueprintBusiness Process ConfigurationSolution Documentation AssistantProject ReportingSolution Directory

Solution Documentation is about centrally documenting business processes and technical information of SAP and non-SAP solutions in SAP Solution Manager. As you can see on the slide the scope is twofold. The first case is to create a new solution documentation. In the second case you update the current solution documentation going alongside with a verification of your documentation.

Technical landscape documentation is the basis for any further documentation and means to describe the systems in your system landscape in detail. This description will be used in the documentation of the business process later on.

For the new documentation SAP Solution Manager supports you with predefined implementation content, business blueprint and configuration documentation capabilities. The update and verification of existing documentation can be done manually or supported by the Solution Documentation Assistant.

Additionally reporting functionalities are available to support you during the ongoing project.

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Solution DocumentationKey Capabilities

Technical Landscape Documentation:

Business Blueprint:

Solution Documentation Assistant:

Provide central, reliable and up-to-date system landscape information for SAP and

third-party systems

Analyze systems automatically to provide a full-scale system usage report and core

business process models

Describe business processes mapped to SAP and non-SAP systems

SAP Solution Manager offers functionalities to support you with the Solution Documentation.

Technical landscape documentation offers a complete up-to-date overview of the system landscape. This description includes data like server and database, as well as data regarding the product version, available clients and the current support package level. The technical documentation of your systems is very important, since all functionalities in SAP Solution Manager rely on this documentation. This information itself is isolated from business processes.

The business blueprint is used to document your business processes. These business processes describe the business aspect of your solution landscape. Every single business process step is mapped to an SAP or non-SAP system which was described in the technical landscape documentation before. Using this functionality you have a direct mapping from the rather intangible business process step to a real physical available system.

The Solution Documentation Assistant supports you with the verification of already existing business processes running in your SAP systems. It analyzes systems automatically to provide a full-scale system usage report. This report is mapped against core business process models and helps you to identify which steps of your business process are really used and how your business process model is related to the real world. This helps you when you plan to document your business processes as well as when you want to update your documentation.

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Innovation ManagementProcess View

Innovation ManagementRepresents the identification, adaptation and implementation of new and enhanced future-proof business and technical scenariosIs a part of the application lifecycle and is designed to decouple technical installation from business innovation Uses the SAP Solution Manager to implement the innovation in the system landscape

DemandSAP Service MarketplaceSAP Community Network SAP Solution Composer

Business and Technical Aspects

Project AdministrationBusiness BlueprintImplementation ContentMaintenance OptimizerInstallation ToolsEnterprise Service Repository / ES workplace

ConfigurationCentral Template Configuration Business Process ConfigurationCustom Development DocumentationComposition Environment /Business Process Management

Test ManagementTest Management capabilities

Requirements Design Build Test

Quality ManagerBusiness Process Expert

System Administrator

Business Process ExpertBusiness

Deploy


DeploymentQuality Gate Management capabilities

Innovation Management represents the identification, adoption and implementation of new and enhanced future-proof business and technical scenarios.

The innovation management process consists of five phases. SAP Solution Manager accompanies customers through different phases. Every phase belongs to a stakeholder, who is responsible for the actions taken in this phase.

The requirements phase is owned by the business which identifies the demand for a new scenario and then formulates the requirements towards the business process expert. The business process expert evaluates the business and technical aspects in collaboration with a system administrator, and based on the gathered information, he designs a new business process meeting the requirements of the business. SAP Solution Manager provides different tools to support him with the design and the documentation of the new business process, for example the implementation content for the design and the business blueprint for the documentation.

The business processes will than be realized in the development system, in close collaboration with the IT and development department. As soon as development is finished the test phase begins. During the test phase which is owned by the quality manager as well as during the deploy phase, SAP Solution Manager provides supportive tools. These tools will be presented later on in this presentation.

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Innovation Management Key Capabilities

Implementation Content:

Business Process Configuration:

Provide predefined business scenarios and business processes

aligned with SAP Solution Maps to enable projects to perform

scoping, configuration, and testing

Creation of pre-configuration and performance of configuration

activities to implement the business processes as defined in the Business Blueprint scope

In the Design phase of Innovation Management the two key capabilities are: Implementation Content and Business Process Configuration.

Implementation Content consists of predefined business scenarios and business processes that support the business process expert not just with pre-modeled business scenarios and business processes for the business blueprint, but also with content for configuration and testing of these business processes.

Business process configuration enables a seamless transition from business blueprint to configuration in SAP Solution Manager. The systems can be configured directly from SAP Solution Manager and the project environment by SAP Solution Manager keeps track of all changes.

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Template Management Process View

Template ManagementThe template management approach allows customers with multi-site SAP installations to efficiently manage their business processes across geographical distances – from initial template definition to template implementation and template optimization, for example as part of a global rollout.

Innovation Management capabilities

Business Process Configuration

Require-ments Design Build Test

Template Creation and Update

Deploy Optimize

Business ProcessConfiguration E-Learning Management

Test Management capabilities

Template Implementation

Project AdministrationBusiness Blueprint

Project AdministrationBusiness Blueprint

Solution Directory

Comparison and Adjustment

Requirement rollback & template update*

* Tool support with SAP Solution Managerplanned

Rollout of updated template

Solution DocumentationAssistant

Project Reporting

Project Reporting

GlobalASAP Template Roadmap

GlobalASAP Rollout Roadmap

The template management approach allows customers with multi-site SAP installations to efficiently manage their business processes across geographical distances – from initial template definition to template implementation and template optimization, such as part of a global rollout approach.

The template creation is done in a Template project which serves as a container for your template definition. It is than rolled out into the subsidiaries’ using Implementation projects.

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Test ManagementProcess View

Test Management should be done for new SAP Solutions as well as for SAP Solution Updates. The input for the test tools varies depending on the type of change.

A new SAP Solution is introduced by creating a business blueprint for an Implementation, Template or Upgrade Project. Before going live you have to test your solution.

The second option is that you are already productive. Before implementing changes, that could occur through the implementation of support packages, custom development or the implementation of notes, it is recommended to test the impact on critical business processes. SAPs tool for this change impact analysis, which helps to define the test scope, is the Business Process Change Analyzer.

Testing can be done using different tools. It can be done with the SAP Solution Manager Test Workbench or by integrating the Quality Center of Hewlett Packard with SAP Solution Manager. Both tools support you with the creation of test plans during the test planning phase, and also during the test execution through automated test scenarios and decentralized testing. So you can keep your test effort to a minimum without being endangered to miss important tests.

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Test ManagementKey Capabilities

Test Workbench:

Business Process Change Analyzer:

Change Impact Analysis of software changes on mission-

critical business processes

Management of functional tests from test planning to test execution

and test reporting

As mentioned on the slide before, you can use the SAP Solution Manager Test Workbench for functional tests, from test planning to test execution and test reporting. You can generate a test plan automatically from the business process documentation and create test packages. Testers can be assigned to single test packages and can perform their tests from SAP Solution Manager by directly navigating to the transaction of the connected satellite system.

Change Impact Analysis with SAPs Business Process Change Analyzer can be done when changing an already existing productive solution. The Business Process Change Analyzer checks, which of the core business processes will be affected by a system upgrade or system change and hence should be retested afterwards. So test effort can be optimized, since it is not necessary to retest all business processes, but rather the ones that are really affected.

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Change Control Management Process View

Change Control ManagementWorkflow-based management of business and technology-driven changes, with integrated project management and synchronized deployment capabilities. Standardized process leading to improved reliability of solution and minimized risk through segregation of duties and transparency of changesEfficient solution management – all project and system information is saved in SAP Solution Manager

Maintenance ManagementInnovation Management

Test Management

Require-ments Design Build Test

Change Control Management

Deploy Operate

Enhanced Change & Transport System (CTS+)Quality Gate ManagementChange Request Management (ChaRM)

Change DiagnosticsConfiguration Validation

CDMCSolution Documentation

Change Control Management is a workflow-based management of business and technology-driven changes, with integrated project management and synchronized deployment capabilities.

It offers a standardized process leading to improved reliability of solutions and minimized risk through segregation of duties and transparency of changes.

SAP Solution Manager supports you with efficient solution management, that means all project and system information is saved in SAP Solution Manager.

Additionally SAP Solution Manager supports the whole Change Control Management process with different tools, that help to gain transparency of changes and to establish rules, for example towards the point in time of a transport.

Most important for change control management are the tools that embrace the whole application lifecycle.

These are:

Enhanced Change & Transport System CTS+, which enables the transport of all types of changes in one transport order.

Quality Gate Management, that makes it possible to control transports, that are dependent on each other.

And the Change Request Management that allows customers to implement a clear and comprehensible change management process.

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Change Control ManagementKey Capabilities

Quality Gate Management:

Enhanced Change & Transport System:

Phase-based overview of the status of software change projects.The project phases are governed by quality gates. Synchronizing transports of all changes into subsequent systems increases transparency of the software change process.

One Transport Tool (CTS+) supports all development workbenches and applications. The tools for creating applications and content are the same. Integrated into the different workbenches.

Quality Gate Management offers a phase-based overview over the status of software change projects. The project phases are governed by quality gates, to make sure, that all transports of all changes into subsequent systems are synchronized and hence increases transparency of the software change process.

The second key capability is the Enhanced Change and Transport System CTS+. The focus of the Enhanced Change and Transport System is to have one transport tool for all development workbenches and applications. It is integrated in the different workbenches. The Enhanced Change and Transport System can be used to transport Java changes together with ABAP changes in one transport. However, it is not restricted to ABAP and Java, even flat files like XML-Files or documents can be transported with CTS+.

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Application Incident Management Process Overview

Application Incident Management …Enables a centralized and common incident and issue message processing in multiple organization levelsOffers a communication channel with all relevant stakeholders of an incident. The process includes business user, SAP experts@customer, SAP Service&Support and Partner Support employees. Is integrated in all ALM processes of SAP Solution Manager, in any SAP Business Suite solution and could be connected to an NonSAP Help Desk applicationIncludes follow up activities as knowledge research, root cause analysis or Change Management

Business Department

Business Process execution

!

SAP SupportSupport Department @ Customer

SAP Problem Database (Service Marketplace)

SAP support of complex problems

Support classifies as incident or problem

Support analyse, searches and provides resolution

User reports incident

CapabilitiesService Desk3rd party Service Desk interfaceSolution DatabaseService Connections Global Service & Support Backbone

Notes AssistantIssue ManagementService Desk for Service Provider Root Cause Analysis

SAP Solution Manager supports Application Incident Management with its integrated Service Desk. Incidents can be created in SAP Solution Manager directly or from the connected SAP application system. System context information will be stored in the message at creation time.

Incident processing offers an automatic routing of an incident to a responsible support unit. The internal support can use a customer-specific solution database or access the SAP support portal when he tries to solve the incident. In some cases it will be required to send this message to SAP or a Software Partner of SAP. That can be done through an integrated collaboration with the SAP Service & Support Global Backbone. Many customers use a third party helpdesk. These customers can combine SAP Solution Manager Service Desk and an existing third party solution. In many cases the bi-directional exchange of incidents is possible.

To find the root cause of an incident, SAP Solution Manager offers the Root Cause Analysis with a diagnostic tool in SAP Solution Manager. Once the root cause has been found, SAP Solution Manager supports the identification and application of corrective measures. Change Request Management functionalities as well as well-proven SAP functionalities for applying the changes can be used. After the change in the system is done and validated, the incident can be closed and the user can be informed automatically.

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Application Incident Management Key Capabilities

Service Desk:

Root Cause Analysis:

Manage incidents between the customer business unit and all support levels: customer IT, SAP Support and SAP partners. Due to the integration in SAP applications, the Service Desk gathers context data for the incident.

End-to-End Root Cause Analysis E2E Trace AnalysisE2E Workload AnalysisE2E Exception AnalysisE2E Change Analysis

Wily Introscope (Right to view license)BMC Appsight for SAP Client Diagnostics

The Application Incident Management process is mainly supported by the Solution Manager Service Desk and the Root Cause Analysis.

Service Desk enables the creation of incident messages and the management of these incidents between the customer business unit and all support levels. Due to the integration in SAP applications, the Service Desk gathers context data for the incident automatically, like system type, operating system and used transaction, and adds it to the message to accelerate the support.

The tool in SAP Solution Manager to perform Root Cause Analysis is the Solution Manager Diagnostics. Diagnostics provides the following End-to-End functionalities, that support the analysis of the root cause of an alert:

End-to-End Trace Analysis - to trace a request from the end user front end through the server down to the database and get an idea where the performance issue might be located.

End-to-End Change Analysis - to analyze changes of a system regardless whether this change relates to transports, notes or simply parameter changes.

End-to-End Workload Analysis - to analyze the workload of an SAP system. This helps to identify general performance bottlenecks in a solution landscape.

And End-to-End Exception Analysis - that isolates exceptional situations, such as fatal entries in logs or dumps and helps to get an overview over all exceptions in the system and have a central access to analyze them.

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Technical OperationsProcess View

Technical OperationsRepresents all capabilities for monitoring, alerting, analysis and administration of SAP solutionsAllows customers to reduce TCO by predefined content and centralized tools for all aspects of operations in SAP Solution ManagerProvides End-to-End reporting functionality either out-of-the-box or individually created by customers

Monitor Analyze Change

E2E Root Cause AnalysisEnd-to-End Trace AnalysisEnd-to-End Change AnalysisEnd-to-End Workload AnalysisEnd-to-End Exception Analysis

Technical AdministrationOperational Guidance (RunBook)IT Calendar / Work mode ManagementTask ManagementCentral Tool Access

Alert

Reporting

Technical Monitoring & AlertingStatus MonitoringEnd User Experience MonitoringConnection MonitoringScenario-specific monitoring (e.g. PI, BW,…)Central Alert InboxAlert Correlation & PropagationCentral Template maintenanceOpen data provider & consumer interface

The Application Lifecycle Management process “Technical Operations” represents all capabilities for monitoring, alerting, analysis and administration of SAP solutions. It allows customers to reduce Total Costs of Ownership by predefined content and centralized tools for all aspects of operations in SAP Solution Manager.

The Technical operations process consists of the phases “Monitor”, “Alert”, “Analyze” and “Change”. For all of these phases SAP Solution Manager offers tools to support the process. Additionally reporting is available for all phases of the process.

The first two phases “Monitor” and “Alert” belong logically together. Without monitoring no alerts will be gathered. SAP Solution Manager supports this phase with technical monitoring functionalities like:

Status Monitoring - to monitor the current availability status of an SAP system at a glance. This can be done using the CCMSPing agent which sends a ping to the satellite system, to check if it is still alive.

End User Experience Monitoring - to monitor applications not from server but from client perspective.

Connection Monitoring - to monitor the connections between Solution Manager and the satellite systems as well as connections between satellite systems.

And Central Alert Inbox - to get an overview over all open alerts at a glance.

If an alert occurs the first thing to do is to analyze the reason for the alert. Sometime the reason is easy to find or the alert is self explanatory, so that it is easy to know what to do. But sometimes it is necessary to perform further investigation on the alert. This is done using the principle of End-to-End Root Cause Analysis as described on the previous slides.

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To change the system in case of a problem or to run regularly administrative tasks the technical operations process also offers tools for technical administration of your SAP system.

Over the whole process different reporting functionalities are available to support the reporting on the system status and generate reports on Service Level Agreements. Some reports are delivered out of the box, but it is also possible to create customer specific reports.

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Technical OperationsKey Capabilities

Technical Monitoring:

Technical Administration:

Central monitoring & alerting infrastructure. Central configuration & deployment capabilities in conjunction with system landscape-aware predefined monitoring templates Intelligent alert calculation engine to avoid alert-flooding.

Tools and capabilities to support Technical Management and IT operations management teams in the efficient planning, implementation, execution, and reporting of the day-to-day operational activities.

SAP Solution Managers technical monitoring provides a central monitoring and alerting infrastructure, so that it is possible to get an overview over the whole system landscape at a glance. The monitoring is configured and deployed centrally. The configuration is supported by system landscape aware predefined monitoring templates. The intelligent calculation of alerts avoids alert flooding, which may cause a raising indifference against the alerts and work overload.

The technical administration is supported by the central system administration tool. Central System administration supports the technical management and IT operations management in the efficient planning, implementation, execution, and reporting of the day-to-day operational activities. Inside Central System Administration SAP delivers easy to use preconfigured recommendations on which tasks should be carried out and with which frequency these tasks should be performed.

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Business Process OperationProcess View

GoalSAP Business Process Integration & Automation Management (BPIAM) comprises the most important application related operations topics necessary to ensure the smooth and reliable flow of the core business processes to meet a company’s business requirements.

ALM Process

The Application Life-Cycle Management process “Business Process Operations” comprises the most important application related operations topics necessary to ensure the smooth and reliable flow of the core business processes to meet a company’s business requirements. SAP Business Process Integration & Automation Management consists of the Data Volume Management, the Job Scheduling Management, the Data Consistency Management and the Business Process and Interface Monitoring.

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Business Process OperationKey Capabilities

Business Process & Interface Monitoring:

Job Scheduling Management:

Business Process MonitoringSolution DirectoryService DeskBusiness Process Operations ReportingService Level Reporting

Job DocumentationSolution DirectoryService DeskChange Request ManagementBusiness Process MonitoringIntegration with SAP Central Process Scheduling by RedwoodBusiness Process Operations ReportingJob Scheduling Health Check

The tool to support the monitoring of the core business processes and interfaces is the Business Process and Interface Monitoring in SAP Solution Manager. Business Process and Interface Monitoring offers an overview over the current status of the core business processes at a glance. It provides preconfigured monitors to monitor application related data, for example the number of open sales orders as well as technical related data like IDoc and extensive job monitoring. If an alert occurs, Business Process and Interface Monitoring offers automatic notification functionalities like emails, text messages or the automatic creation of a Service Desk message. Additionally predefined and self-defined analysis tools that are accessible in the satellite system directly from SAP Solution Manager can be used. Also several reporting functionalities are available for Business Process and Interface monitoring out of the box.

Besides the monitoring of jobs SAP Solution Manager also offers an integrated Job Scheduling Management. The SAP Central Process Scheduling by Redwood is fully integrable in SAP Solution Manager using the process scheduling adapter. This integration includes an extensive documentation of background jobs where not only technical but also business related information on a job can be added. The SAP Central Process Scheduling by Redwood can be fully integrated in Service Desk and Change Request Management to enable the complete tracking of a background job from the first request up to the change it may lead to in the system. The job can be integrated in the job monitoring functionalities of Business Process Monitoring.

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Business Process OperationKey Capabilities

Data Consistency Management:

Data Volume Management:

Business Process MonitoringData Consistency ToolboxService Level ReportingSolution DirectoryService Desk Data Consistency Check ReportsBusiness Process Operations Reporting

SAP Early Watch AlertData Volume Management Cockpit

Data Consistency Management deals with the consistency of the business data across the whole landscape. Today’s landscapes are usually highly distributed, so the need to keepdata consistent between systems arises. Data consistency management is included into Business Process Monitoring using the Data Consistency toolbox. With the integration in Business Process Monitoring it is also possible to connect it to the Solution Manager Service Desk and to perform Business Process Operations Reporting. With the data consistency cockpit, data consistency check reports are delivered and monitored with SAP Solution Manager.

Data Volume Management means to keep an eye on the growth of the data in the databases, as well as developing strategies to reduce and avoid unnecessary data. The tools to support data volume management are the EarlyWatch alerts and the Data Volume Management Cockpit, which is fully integrated into Business Process Monitoring as well.

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Detect(potential) bug

Maintenance Management Process View

Testing

Apply collected fixes / enhancements

Import SAP Note(s)

DeployChanges

Plan Mainten-ance Activity

Maintenance of SAP solutionsSAP Notes provide a solution for known issues. SAP Notes are usually applied upon request (e.g. current incident in productive environment, information from SAP about potential issue (Hot News, Security Notes)).SAP Notes are collected and released as Support Packages. Support Packages are applied to SAP solutions to comply with legal requirements or run on latest technology.

Go Live

Download &Apply packages

Apply singlecorrection(s)

Note Assistant (SNOTE)

Incident Hot NewsSecurity Note

Need to apply Legal Change

Decision to increase Support Package level

Maintenance Optimizer

Installation tools, (e.g. SPAM, SAINT, JSPM)

Apply SAP Notes according Side-Effect Report

Test Management capabilities

Quality Gate Management capabilities

The Application Life-Cycle Management process “Maintenance Management” supports the maintenance of SAP solutions. There are two different reasons that can lead to a system maintenance.

One reason is the occurrence of an error. In case a coding issue in the SAP system is detected, a single correction can be applied, also known as SAP Note. SAP Notes provide a solution for known issues. SAP Notes are usually applied upon request, for example if there is a current incident in productive environment or information from SAP about a potential issue. To import an SAP Note the Note Assistant in transaction SNOTE will be used.

SAP Notes are collected and released as Support Packages and Support Packages are applied to SAP solutions to comply with legal requirements or run on latest technology. To keep the system up to date it is necessary to plan maintenance, for example to apply the latest support package stack. During a regular maintenance you are supported by the Maintenance Optimizer to find and download support package stacks. The support packages are currently applied using the local tools like Support Package Manager, Add-On Installation Tool and Java Support Package Manager. But a remote control of these tools from SAP Solution Manager will be coming up in the near future as well.

After the changes were applied to the system, no matter if it was just a note or a complete support package stack, it is necessary to perform testing and deployment, where the SAP Solution Manager supports you as well, as already described in the Application Life-Cycle Management processes Test Management and Change Control Management.

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Maintenance Management Key Capabilities

Note Assistant:

Maintenance Optimizer:

Implement SAP Notes, which have been delivered by SAP service and support, as solution proposal for a customer’s incident, automatically.

Central access point for activities to plan and download software updates.Simplified process to identify and download applicable support items for all of systems, by providing an organized, easy-to-follow guided procedure.

Now let’s have a detailed look at the tools SAP Solution Manager provides.

The note assistant is well known and available in every SAP system using the transaction SNOTE. It is used to implement SAP Notes, which have been delivered by SAP service and support, as a solution proposal for a customer’s incident automatically. Since Enhancement Package 1 there is always a central correction note available for SAP Solution Manager, that includes all currently known correction notes for SAP Solution Manager and prevents the time consuming note search to fix all known incidents. The note assistant provides an overview over all implemented SAP notes and also the possibility to download the notes directly out of the SAP system.

The Maintenance Optimizer supports the maintenance of the complete system landscape. It provides a central access point for activities to plan and download software updates from SAP Solution Manager. The Maintenance Optimizer simplifies the process to identify and download applicable support items for all systems, by providing an organized, easy-to-follow guided procedure. It identifies the needed support packages using the stored system information on this system automatically and also automatically creates the appropriate XML stack file.

Besides the implementation of support packages which delivers corrections, also Enhancement Packages which deliver new functionality can be downloaded using the Maintenance Optimizer. The Maintenance Optimizer provides a smart calculation functionality where you can select the planned technical usage and you do not have to care about which part of the Enhancement Package you need to apply to get this functionality.

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Upgrade ManagementProcess View

Upgrade ManagementIs the identification, adaptation and implementation of new and enhanced business and technical scenariosUses the SAP Solution Manager to manage the upgrade project holistically and effectively end-to-endAllows SAP customers to better understand and manage the major technical risks and challenges in an upgrade project, and to make the upgrade project a “non-event for the business.”

DemandUpgrade Info CenterASAP MethodologyUpgrade RoadmapUpgrade Dependency Analyzer

Business and Technical Aspects

Business BlueprintImplementation ContentSolution Documentation Assistant Custom Development Management CockpitUpgrade Tools

ConfigurationTechnical Configuration Business Process ConfigurationCustom DevelopmentRun SAP Roadmap

Test ManagementTest Management capabilitiesE-learning Management

Requirements Design Build Test

Quality ManagerBusiness Process Expert


Business Process ExpertBusiness

Deploy


DeploymentHand-over to SupportQuality Gate Management capabilitiesData Conversions (Unicode)

Up to now we have covered the whole application lifecycle with the implementation of a new solution, to the going live and the ongoing operations of a SAP solution. Upcoming upgrades are supported by SAP Solution Manager as well. Upgrade Management uses the SAP Solution Manager to manage the upgrade project holistically and effectively end-to-end.

The phases requirements, design, build, test and deploy of an upgrade project are the same that we have already seen for an implementation project. SAP and SAP Solution Manager offer support in all phases. Starting with dedicated upgrade roadmaps and the upgrade dependency analyzer in the requirements phase. In the design phase prominent tools are the Solution Documentation Assistant and the Custom Development Management Cockpit.

The Solution Documentation Assistant evaluates business processes automatically. It prepares upgrade projects, evaluates new functionality, and analyzes customer developments. You can, for example, determine the business processes that are used in production systems and display them graphically. This indicates standardization potential to optimize your business processes.

The Custom Development Management Cockpit provides a comprehensive set of functions for optimization tasks in the area of customer-specific developments. It consists of two parts: the “Clearing Analysis” and the “Upgrade and Change Impact Analysis”.

With the “Clearing Analysis”, it is possible to identify and analyze obsolete repository objects. The results of a clearing analysis project are an ideal starting point for the clearing process for custom development.

With the “Upgrade and Change Impact Analysis”, it is possible to analyze the technical impact of an SAP Upgrade or Support Package on custom developments and estimate the amount of work required for adapting them.

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1. SAP Solution Manager in Application Lifecycle Management2. SAP Solution Manager Extensions and Adapters3. SAP Solution Manager Work Centers

Agenda

The functionalities of SAP Solution Manager that we have seen up to this point are standard functionalities.

Now we will take a look at SAP Solution Manager extensions and adapters that integrate SAP Solution Manager with third party and partner tools. These tools are not always included in SAP Solution Manager out of the box.

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SAP Solution ManagerExtending functionality through integrated SAP Products

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

On this slide we will introduce the adapters and extensions that are supported by SAP Solution Manager. These tools are partly also sold by SAP or can be used as OEM versions.

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Require-ments

Design

Deploy

Build & Test

Optimize

Operate

2. Update blueprint after redesigning the

current business processes

1. Create business processes

documentation

ARIS for SAP NetWeaverby IDS Scheer

In the design phase you can model business processes with ARIS for SAP NetWeaver by IDS Scheer. You can create the business process documentation in ARIS for SAP NetWeaver and later on update and synchronize these processes with SAP Solution Manager. This way you can reuse your business models in the business blueprint and later on for SAP Solution Managers Business Process Monitoring capability.

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Require-ments

Design

Deploy

Build & Test

Optimize

Operate

SAP ProductivityPak by RWD

3. Create BPP based upon SAP transaction process




documentation


For E-Learning you can use the SAP Productivity Pak by RWD. The SAP Productivity Pak by RWD supports you with the recording and editing of your e-learning material. You can synchronize it with SAP Solution Manager to attach your e-learning material to the business process it belongs to.

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Require-ments

Design

Deploy

Build & Test

Optimize

Operate






documentation


SAP TDMS

8. Create test datafor test cases using the Test Data Migration Server (TDMS)

SAP TAO

6. Requirements provide information for components to be generated by SAP TAO

7. Compose test cases based onTAO components

5.Build manual test cases

SAP Quality Center by HP12. Update project analysis with test results

11. Synchronize defects between QC Defect Management

and Solution Manager Service Desk

SAP LoadRunner by HP

10. Run Load Test before GoLive

9.Run manual and automatic test cases

4. Transfer business blueprint and create test requirements

SAP Solution Manager Adapter for Quality Center by HP

For the build and test phase SAP has a partnership with Hewlett Packard for the test suite Quality Center and also offers an adapter between SAP Solution Manager and the Quality Center by HP. You can transfer your business blueprint via the adapter to the HP Quality Center and run manual tests and automated tests in there. To generate automated test plans you can enhance HP Quality Center with SAP Test Acceleration and Optimization. The SAP Loadrunner by HP supports you when you want to run load tests on the SAP system before the GoLive. To load productive data in the Quality Assurance system you can use SAP Test Data Migration Server, which allows to load a defined amount of productive data in the test system.

After testing you can synchronize defects between Quality Center Defect Management and SAP Solution Manager Service Desk and you can update the project with the test results.

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Require-ments

Design

Deploy

Build & Test

Optimize

Operate






documentation


SAP PPM by IDS Scheer

16. Monitor and manage implemented business processes

SAP CPS byRedwood

14. Central ProcessScheduling

SAP UEM by Knoa

15. Monitor and measure end-user experience and performance

SAP Extended Diagnostics

13. Integrate 3rd party and custom developed applications in monitoring & alerting infrastructure

SAP TDMS

8. Create test datafor test cases using the Test Data Migration Server (TDMS)

SAP TAO

6. Requirements provide information for components to be generated by SAP TAO

7. Compose test cases based onTAO components

5.Build manual test cases

SAP Quality Center by HP12. Update project analysis with test results

11. Synchronize defects between QC Defect Management

and Solution Manager Service Desk

SAP LoadRunner by HP

10. Run Load Test before GoLive

9.Run manual and automatic test cases

4. Transfer business blueprint and create test requirements

SAP Solution Manager Adapter for Quality Center by HP

For the operate phase SAP offers

SAP Central Process Scheduling by Redwood for central process scheduling

SAP Extended Diagnostics for the integration of third party and custom developed applications

SAP User Experience Management by Knoa for the monitoring and measuring of end-user experience and performance

And SAP Process Performance Manager by IDS Scheer for the monitoring and management of the implemented business processes.

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Integration of 3rd-Party Tools

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

TechnicalDocumentation

BusinessBlueprint

E-LearningManagement

TestWorkbench

Enhanced Change and Transport System

JobScheduling

ServiceDesk

TechnicalMonitoring

Change Request

Management

Interface types:SAP AdapterOEMOpen InterfacePartner InterfaceLinkPlanned

Links to documents inexternal data warehouses

SAP Productivity Pack by RWD

Links to othertraining materials

SAP Central ProcessScheduling by Redwood SAP Quality

Center by HP

CA Wily IntroscopeBMC Appsight

Run BookAutomation

CMDB

CCMS-XBP

CCMS

ARIS

Open ServiceDesk Interface

eCATT

e.g.HP OpenViewBMC Remedy

Open ServiceDesk Interface

9 certifiedsolutions



Configuration

Non-SAPSoftware

Alongside the tools, we have seen on the previous slide, that are sold by SAP, SAP offers interfaces to lots of other tools.

The integration of the third party tools is done using different interface types.

For some tools, like the SAP Quality Center by HP, SAP offers an adapter for the integration with SAP Solution Manager

For other tools SAP offers an OEM license, which allows you to use the tools free of charge to a certain extend. SAP Central Process Scheduling by Redwood is such a tool.

Inside SAP Solution Manager there are some open interfaces, that can be implemented by other vendors. The other vendors can get an SAP certificate for their solution.

It is also possible that a partner company of SAP offers an interface to SAP Solution Manager, like for example IDS Scheer does with ARIS for SAP NetWeaver

You can also add links to external documents for example in the business blueprint.

And finally there are some interfaces that are planned but not yet released.

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1. SAP Solution Manager Scenarios2. SAP Solution Manager Extensions and Adapters3. SAP Solution Manager Work Centers

Agenda

Throughout this e-learning we have seen the Application Life-Cycle. The functions in SAP Solution Manager are structured according to this life-cycle with work centers. Work centers are central work environments that provide access to role-specific functions. In the last section of this module, we will provide a brief overview over the work center concept in SAP Solution Manager.

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SAP Solution Manager Work Centers: EhP1Based on the Essential Scenarios of SAP Solution Manager

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Application Management

Delivery of SAP ServicesWork Center:

SAP Engagement and Service Delivery

Delivery of SAP ServicesWork Center:

SAP Engagement and Service Delivery

AdministrationWork Center:

System AdministrationSystem Monitoring

AdministrationWork Center:

System AdministrationSystem Monitoring

Root Cause AnalysisWork Center:

Root Cause Analysis

Root Cause AnalysisWork Center:

Root Cause Analysis

Service DeskWork Center:

Incident Management

Service DeskWork Center:

Incident Management

Other Work CentersSAP Solution Manager AdministrationMy Home

Other Work CentersSAP Solution Manager AdministrationMy Home

Solution MonitoringWork Center:

Business Process OperationsSystem MonitoringJob Management

Solution MonitoringWork Center:

Business Process OperationsSystem MonitoringJob Management Change Request Management

Work Center:Change Management

Change Request ManagementWork Center:

Change Management

Test ManagementWork Center:

Implementation/UpgradeTest Management

Test ManagementWork Center:

Implementation/UpgradeTest Management

Implementation of SAP Solutions

Work Center:System Landscape ManagementImplementation/ Upgrade

Implementation of SAP Solutions

Work Center:System Landscape ManagementImplementation/ Upgrade

UpgradeWork Center:

Implementation/Upgrade

UpgradeWork Center:

Implementation/Upgrade

Solution DocumentationWork Center:

Solution Documentation Assistant

Solution DocumentationWork Center:

Solution Documentation Assistant

The work centers in SAP Solution Manager were introduced with Support Package 15. The work center provides a well organized user interface which is tailored to a specific task area and provides links, information and tools that are needed to perform all relevant tasks in this area.

The work centers in SAP Solution Manager are based on the basic scenarios of SAP Solution Manager and therefore directly related to the Application Life-Cycle Management processes that are supported by SAP Solution Manager. The work centers tend to make the usage of SAP Solution Manager easier and support your daily business. Depending on which functionality of SAP Solution Manager is planned to be used, there is a work center for that, that perfectly fits the requirements to perform a certain activity.

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SAP Solution Manager Work CentersHow to access Solution Manager functions

In the older days if you want to perform for example incident management, the service desk employee had to know a lot of different transactions like NOTIF_CREATE, CRM_DNO_MONITOR and so on. The same if you want to use Change Request Management or Solution Monitoring. With the work center concept you have to know only one transaction code to access all functionalities of SAP Solution Manager, the transaction SOLMAN_WORKCENTER.

The work centers can be accessed using SAP GUI, the web browser or the SAP NetWeaver Business Client.

Work centers use a common interface for central administration of solution, that makes it easier to navigate in the work center and accelerates daily work. The user interface always consists of the navigation bar, the contextual navigation bar and the work area.

Work centers are role-based, so depending on the role that a user is assigned to he or she will see only a specific work center. This ensures that an end user only sees work centers related to his tasks.

The navigation bar provides a role-specific navigation with access to a list of work centers associated with the role and assigned to the end user. It supports top-level navigation which groups all functions and information, so users with certain roles can focus on their relevant work.

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The contextual navigation panel provides a navigation related to the content of a specific work center. The Overview lists all actions that users need to complete according to priority and urgency as well as any open tasks. The Common Tasks section lists all tasks that members of a specific role need to perform and the Related Links section takes the user to other sites relevant to their role.

The work area is work center specific and provides all relevant functions and information to complete a specific task.

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SAP Solution ManagerEvolution

SAP Solution Manager supports the entire solution:SAP solutions, custom code, partner solutions and other vendors

SAP(R/3, …)

Custom Code

Partner Solutions

Other Vendors

SAP(Business Suite, …)

Custom Code

Partner Solutions

2000 2004 2008

Other Vendors

Other Vendors

SAP (Enterprise

SOA by Evolution and Design)

SAP Solution Manager

SAP Solution Manager EhP1

Partner Solutions

Custom Code

Support of non-SAP solution aspects

Solution documentation of custom code, partner solutions and other vendors and interfaces

Usage analysis of custom developments in an SAP system

Identification of potentially obsolete objects

Identification of impacts an upgrade or support package installation can possibly have on custom developments

Calculation of the effort necessary for adjusting the custom developments affected by an upgrade or support package installation

SAP Solution Manager

At last we will give a brief overview over the evolution of SAP Solution Manager and the maintenance strategy on SAP Solution Manager.

With increasing complexity of IT landscapes driven through global market requirements and business process optimizations, SAP decided to take over more responsibility towards their customers to support customers IT landscapes in an end-to-end approach.

For these reasons the functionalities of SAP Solution Manager to fulfill an Application Lifecycle Management for their customers, has been leveraged to a new level delivered with SAP Solution Manager Enhancement Package 1.

Now SAP Solution Manager supports the entire solution: SAP solutions as well as non-SAP solution aspects like the custom code, partner solutions and other vendors.

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SAP Solution Manager Schedule

SAP Solution Manager has matured into a stable product which provides sufficient standard out-of-the-box Application Management functionality for SAP solutions to customers. Therefore the maintenance of SAP Solution Manager 7.0 including Enhancement Package 1 and all extensions is prolonged by two years until 31st of December 2013.

SAP recommends its customers to use SAP Solution Manager 7.0 because this release is SAP’s stable Application Management Solution of choice!

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Thank you!

Thank you for watching the SAP Solution Manager Training of SAP Consulting.

Documents

Sma010 Introduction Overview Part 1